# FrontSpin Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is FrontSpin the right Sales Enablement solution for you? Explore 25 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/134345/FrontSpin/reviews --- FrontSpin 4.2 (25) [View alternatives](https://www.capterra.com/p/134345/FrontSpin/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of FrontSpin Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews AP Aleksandra P Data and research leadMarketing and Advertising, 11 - 50 employeesUsed the software for: 1-2 years. “Also, tech support is kind of restrictive, I wish they had real-time support.“ December 13, 2024 ## Showing most helpful reviews Showing 1-25 of 25 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Derek K. Sales leader Computer Software Used the software for: 2+ years ### "Frontspin the Power Dialer " March 20, 2019 4.0 Overall for the price point and the features of the power dialer experience has been positive. If you are call heavy company and your target audience doesn’t use email heavily this is the best set up. Also if you do large amount of cold calls or outside prospecting from google etc, this is a good match as well. Pros The ability to have dialer that we can punch in any number to dial. Strong call cadences to organize the volume of calls per lead. The ability to create custom lead list that bilateral sync with Salesforce. Cons The Report section for admins. Difficult to pull specific details on call metrics. For example if you want to pull list of the phone numbers you dialed that day you can’t, you can only see the the call total. If you like to pull team info, they must be manually assigned to group and their limit on th amount of data available. Review Source AP Aleksandra P. Data and research lead Marketing and Advertising Used the software for: 1-2 years ### "Quick and easy outreach that works efficiently." December 13, 2024 5.0 I'm really happy with Frontspin's services! They're fast, super easy to use, and incredibly efficient. Pros This thing has a ton of awesome features that really compete with the best out there. What I love the most is how clear the voice quality is, and there are barely any lags, if any at all. Cons It’d be great to see more third-party integrations added. Also, tech support is kind of restrictive, I wish they had real-time support. Review Source VR Verified Reviewer Account Executive Business Supplies and Equipment Used the software for: 1-2 years ### "Frontspin" March 26, 2020 3.0 Its been okay. If it wouldn't crash all the time i would have a much better experience. Pros I like the simplicity to call people. They have it set up well to where its easy to sort through tasks and lists and call prospects. Cons It crashes all the time. Pretty much on a weekly basis we're sending out slacks asking people if frontspin is working for them. Then we have to sit around and wait for it to come back online. Review Source Jagger G. Sr Manager, Inside Account Executives Computer Networking Used the software for: Less than 6 months ### "The perfect prospecting tool for Salesforce.com users " December 13, 2017 5.0 The automated activity tracking, call recording, and email tracking (including variant subject line testing!) allows us managers to effectively track metrics for coaching. The Playlists allow our reps to efficiently time manage their days and accomplish their daily prospecting requirements. Pros First of all...the customer service is outstanding. I thought maybe the red carpet would get rolled up once we inked our contract with FrontSpin, but that is absolutely not the case. Now...as far as the functionality itself? Comparing FrontSpin to the other tools I have used before - I wouldn't see myself going back to anything else. My reps have the capability to dial, log what happened, set a task, send an email, and go to next call on one page. The real-time sync to Salesforce takes care of making sure our systems are updated and has saved the team a ton of time. Which is exactly what we needed when juggling Hunting and Farming accounts. Cons The only restrictions we have in FrontSpin are based from our Salesforce.com instance and not a restriction of the FrontSpin tool set. Review Source VR Verified Reviewer Account Development Representative Used the software for: 6-12 months ### "Great autodialer" November 28, 2017 5.0 Pros This is a great autdialer for an ADR or SDR to live in. Almost all relevant data can be accessed through frontspin and call notes can be almost effortless added in frontspin and automatically recorded in SF. Some SF data is actually easier to see like related contacts/relevant opportunities, and prospect area code/city which is great for scheduling across time zones on the fly. Reminders are great too. Cons The newer email template feature and the playbook feature are buggy. I can't see SF events in the Frontspin UI which is frustrating for our team's specific SF workflow. Sometimes the interface is slow to react or will double call someone. This is rare though. Review Source VR Verified Reviewer Inside Sales Manager Used the software for: 1-2 years ### "FrontSpin has been an excellent tool for our team. Outstanding Customer Service." November 27, 2017 5.0 Pros FrontSpin allows my team to focus on reaching prospects and not the tedious administrative tasks in our DB. As a manager, I can easily see the progress of my team on a daily/weekly/monthly basis. Cons There is not much to point to as far as cons. When there are, they are extremely responsive. FrontSpin has added features and functionality whenever necessary. They seem to be always looking for ways to improve the product. Review Source VR Verified Reviewer Sales Manager Computer Software Used the software for: 1-2 years ### "Does the job " August 19, 2019 3.0 Not the best. Pros Front spin is user friendly. It really requires no training to teach someone how to use. Very simple. Cons Front spin is not good for big companies. They don’t have the capability to dis allow users from deleting calls, and sometimes it doesn’t sync correctly with salesforce. It also goes down at least once a month. Review Source Adam G. Business Development Computer Software Used the software for: 6-12 months ### "Frontspin suffers from the same issues as of SalesForce, but has less integrations" December 10, 2018 3.0 If you're budget is limited Frontspin is a viable option but is still not a respected leader in the CRM/lead management realm. E-mail functionality is wonky. Pros Does what it says it does & is worth the cost compared to other CRMs if your sales cycle is extremely cookie cutter and transactional. Cons Can slow the sales/lead management process when it's supposed to expedite it which can be completely counterproductive. Review Source Sean S. Senior Sales Development Manager Computer Software Used the software for: 6-12 months ### "Great product for any sales team" December 13, 2017 5.0 Pros Very easy interface to train to get our staff on the phones ASAP. It allows the rep to make a call, send an email, and set their follow up task from one screen. Our productivity has skyrocketed! Cons There are a lack of integrations with social sites that could streamline researching prospects. Review Source VR Verified Reviewer Sales Enablement Consultant Computer Software Used the software for: Less than 6 months ### "Comparing FrontSpin to the other tools I have used before - I don't see myself going back others" November 29, 2017 5.0 Our AEs have the capability to dial, log what happened, set a task, send an email, and go to next call on one page. The real-time synch to Salesforce takes care of making sure our systems are updated. It saves our team a ton of time. Pros The reps have the capability to dial, log what happened, set a task, send an email, and go to next call on one page. The real-time synch to Salesforce takes care of making sure our systems are updated. It saves our team a ton of time. Cons We would like to see other "plays" that allow us to specify social media touches, but the good news is that we understand that that is forthcoming soon. Review Source SW Shannon W. Sales Development Rep Marketing and Advertising Used the software for: 6-12 months ### "Ease of use" June 21, 2022 4.0 We have been able to get close to goal using FrontSpin, the reporting is a good feature for providing accurate information back to our clients Pros I love the ease of use, not complicated to train on. Tracks calls a day, my follow ups and can see what happened on previous calls. Cons Sometimes it does not save my numbers or things I did on the previous calls, but customer service is helpful Review Source AP Arielle P. Business Development Information Technology and Services Used the software for: 6-12 months ### "Reviewing Frontspin" September 13, 2023 5.0 FronSpin overall was very easy to navigate and keep track of my calls, tasks, and emails. Pros The auto dialer made it easy to go through calls quickly and staying productive. The nurturing emails process was also very easy to use, along with tracking email progress. Cons The auto dial feature would sometimes be too quick to move onto the next call before finishing my notes. Review Source Pascal A. Gestion de clientèle Accounting Used the software for: 1-2 years ### "Logiciel de aide en vente " October 28, 2023 5.0 Pros Simple et rapide à mettre en oeuvreLa synchronisation en temps réel Cons Pas de restriction sur l'ensemble d'outils frontspin Review Source Stephen M. L. CEO Internet Used the software for: 6-12 months ### "Run for the hills" June 18, 2019 1.0 None - just problems caused Pros They let you have multiple accounts per user Cons Lack of intuitiveness, bugs, and overall garbage platform Review Source VR Verified Reviewer Founder Apparel & Fashion Used the software for: Less than 6 months ### "Great for dialing and making phone calls " April 22, 2018 4.0 Pros \- Call reports are easy to make - You are able to customize your dial playbook for leads - Awesome feature that enables you to record various voicemails which saves you a ton of time when you are power dialing Cons \- Glitches frequently - Not a fan of how the dialing reports are set up - You are able to track opened emails, but you can only view the last 30 so its a waste if you do a drip campaign. Review Source VR Verified Reviewer Account Executive Computer Software Used the software for: Less than 6 months ### "Frontspin team has been great to work with and quick to respond." December 13, 2017 4.0 We've been able to double our sales activity. The seemly use of the dialer the ability to know when and who to call at any given time. Pros Love only having to be in one tool all day to achieve all my sales tasks. When I onboard new sales employees it has been very seamless and has simplified training efforts. Cons Occasionally, can be a little buggy inside the email window and it will jump to a different section of the email as your typing. Review Source Rob H. Sr Enterprise Storage Advisor Computer Software Used the software for: Less than 6 months ### "Frontspin has increased my dials and decreased the amount of brainpower I have to use to get them." November 28, 2017 5.0 More dials, more contacts, more pipeline, more sales. Pros Absolute best dialer on the market, if you want your inside salespeople to call quickly and seamlessly this is the best tool for the job. Easy integration, and customization. Cons Email could be better, but who responds to cold emails anyway? Get your salespeople dialing. I also would like an easier way to switch my phone number but that is supposed to be coming. Review Source Chad B. Enterprise Account Executive Computer Software Used the software for: Less than 6 months ### "New business development just got a WHOLE LOT EASIER" September 13, 2019 5.0 I recently armed myself with FrontSpin to accelerate my new business development efforts, and I'm finding it to be an excellent outreach platform. Any sales tool that enables me to engage 100's of contacts w/ minimal effort is extremely high value. Pros New business phone & email outreach automation & organization capabilities Cons N/A. Just initiated first Playbooks; no dislikes to date. Review Source Katherine G. Merchandising Editor/Account Executive Used the software for: Less than 6 months ### "Frontspin is okay, wouldn't necessarily recommend it. " April 6, 2018 3.0 It allows me to make calls from my computer and records the calls Pros I like the Playbook feature. I also like how you can send out mass emails automatically. Overall it's just okay though. Cons I don't like that you can't schedule emails to go out in the future. The reporting is also lacking. It's difficult to navigate the reports. Review Source VR Verified Reviewer COO Management Consulting Used the software for: Less than 6 months ### "It was easy to use and fun" July 13, 2018 4.0 Easy implementation and maintenance Pros I was able to make all my calls and email on one platform. It's easy to keep track of clients and workflow processes Cons I have to purchase salesforce in order to use it. It also does not allow for voice broadcasting which is important to my marketing campaigns Review Source VR Verified Reviewer Marketing Coordinator Used the software for: Less than 6 months ### "Great functionality and intuitive layout" July 6, 2018 5.0 Pros Super easy way to log all progress and activities. You can send one off emails, list emails, record calls, log activity. Cons Sending a list email can be kind of tricky. A lot can go wrong if you aren't seasoned in all of the functions. Review Source SL Sarah L. Sales Development Representative Information Technology and Services Used the software for: Less than 6 months ### "Decent software for reviewing calls" November 30, 2021 4.0 Pros The interface is intuitive and it's super easy to highlight certain areas of calls for feedback. Cons You should be able to open separate tabs more easily to review several calls. Also, the filters don't stick if you want to go back to a filtered list in the library which is frustrating Review Source CL Christopher L. Sales Development Manager Used the software for: ### "FrontSpin is the best sales acceleration software on the market!" March 12, 2016 5.0 I have either demoed or used almost every well-known sales tool on the market and have finally settled with FrontSpin as my go-to tool for almost everything I need. Our SDR team went from 45 calls/day to 80 calls/day with the help of FS' powerdialer and intuitive interface that reduces the amount of clicks and time entering data into SFDC (we previously used InsideSales). FS has also been helpful in training and development of my SDR team. Every call is recorded, so we can save both good and bad calls to critique as a team at the end of the week and continually improve our skill and messaging. 5/5 stars! Review Source Response from FrontSpin March 14, 2016 Thank you, Chris. It is always a pleasure working with Granular Team and we look forward to the future milestones together! AB Aaron B. Partner Used the software for: ### "Great Product: Quick and Easy" March 12, 2016 5.0 Pros: My team loves FrontSpin because it's easy to use, fast to implement, and saves them time. They've adopted it quickly and productivity has soared. Cons: None, the best product I have used so far. Overall: I would recommend FrontSpin to anyone who has or does not have a power dialer system in place. My team's number of connects with prospects have increased almost 3 times compared to the old solution used. We will never go back to the old solutions. It's evolution. Review Source Response from FrontSpin March 14, 2016 Thank you, Aaron. We are delighted to be working with you. Couldn't have said it any better: evolution is the key and we are excited to be a part of it. SL Stephanie L. Marketing Legal Services Used the software for: Less than 6 months ### "Quality Product" April 26, 2019 4.0 Pros Ease of use, dialed for me, able to track responses in Salesforce Cons I didn't like that if you had a list you were working on, if you went back to the list, you had to find the last person you were working on to continue down. I didn't need to call down a list one after the other. Review Source Similar Products Featured