# MetaCompliance Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MetaCompliance the right Policy Management solution for you? Explore 34 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/134189/MetaCompliance/reviews --- MetaCompliance 4.4 (34) [View alternatives](https://www.capterra.com/p/134189/MetaCompliance/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of MetaCompliance Ease of use 4.3 Customer Service 4.8 ## Pros and Cons in Reviews SG Stephen G IT ManagerUtilities, 51 - 200 employeesUsed the software for: Less than 6 months. “The training and simulation platform is ok compared to other solutions out there.“ January 19, 2026 AB Ashley B IT mgrPackaging and Containers, 51 - 200 employeesUsed the software for: More than 2 years. “I liked the content characters and the way they got the massage across was visually pleasing.“ September 6, 2023 BW Brian W Service DeliveryNon-Profit Organization Management, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “The platform has brought security awareness to our staff which they lacked hugely and as a result has reduced our data loss and strengthened our email security.“ April 29, 2020 JR Jennifer R IT ServiceDesk ManagerInformation Technology and Services, 201 - 500 employeesUsed the software for: 1-2 years. “Thanks to this product our users are able to easily understand the threats around cyber security.“ April 29, 2020 ## Showing most helpful reviews Showing 1-25 of 34 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chris B. Compliance & Inclusion Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "One of few products on the market for GDPR and Information Security" April 28, 2020 4.0 Good customer service and are able to answer my questions promptly. Pros The phishing and learning elements of Meta Compliance are great. Cons Building DPIAs and reasons for processing database which we use it for is clunky but effective. Review Source AB Ashley B. IT mgr Packaging and Containers Used the software for: 2+ years ### "Great learning platform" September 6, 2023 5.0 This is a great platform to get you started teaching Cyber security. the videos are short, clear and the message is interesting to everyone. Pros I liked the content characters and the way they got the massage across was visually pleasing.Some of the videos are based around current news events, and that is a really great way to tech the content. Cons The campaign builder was difficult to get used to, for some reason i could never find the wider library when i needed it. I also used up most of the content inside 2 years. And im reluctant to reuse the same content. Alternatives considered [KnowBe4](https://www.capterra.com/p/10001983/KnowBe4/) Reason for choosing MetaCompliance Metacompliance was a great place to start Switched from [Mimecast Awareness Training](https://www.capterra.com/p/233303/Mimecast-Awareness-Training/)[KnowBe4](https://www.capterra.com/p/10001983/KnowBe4/) With teaching like this, i like to tech the same message over and over, but with different visuals and screen images Review Source SG Stephen G. IT Manager Utilities Used the software for: Less than 6 months ### "Above average" January 19, 2026 1.0 MetaCompliance was in place when I joined. The overall opinion was that it wasnt a great platform and after a few months I agreed and I moved us to a platform that we feel is far superior. Pros The training and simulation platform is ok compared to other solutions out there. The reporting and automation within the platform are above average. Cons I find other solutions offer a far superior platform and product. The customer support team never replied to my messages. I feel its expensive for what you get. Review Source VA Vincenzo A. Data Protection Officer Computer Software Used the software for: 2+ years ### "Generally good - cost effective, with a responsive support team. " August 17, 2020 4.0 It's pretty good but there seem to be a lot of missed tricks. Some of the reporting functions are clunky. Pros The policies feature is pretty good and the more recent developments. Fusion courses which allows mix and matching of the better out of the box content with our own. Cons Older out of the box courses are dull and feature computerised narration that often emphasises the wrong word or pauses in the wrong places - and this undermines the ability for users to get the main point. Out of the box quizes - some of the wrong/right answers are arbitrary and seem designed to catch people out rather than educate. It would be useful if the answers to the questions could be amended. Policy/Course Adoption Reporting functions: data exports don't include the name of the course or policy the report relates to. Can only target courses/policies at OU level or manually-created circulation lists that must be manually maintained. Our OUs are based on physical location rather than department. but the software clearly pulls through the department name from our AD. But it doesn't allow targetting based on department name. Seems to be a missed trick. Automated reminders should be possible to an individual's manager, not just the targetted individual AD sync always seems to be cuasing problems resulting in account issues, policies not being targetted at new users etc. Overall compliance pie charts include all policies/training including the optional ones. Not useful if you have a number of information-only policies in the system. Would be better to have an overall status on mandatory policies as these are the ones that need to be reported on for compliance. Uncompliant user reports only contain people that have recieved all of the reminders. Reason for choosing MetaCompliance Price, flexibility of some features Review Source SW Stephen W. Information Governance and IT Projects Manager Hospital & Health Care Used the software for: 2+ years ### "Policy Compliance made easy!" February 24, 2017 5.0 We\* have been using Metacompliance for 3 years now to raise awareness of the organisation's key policies. Before this time we were reliant on staff searching for and reading policies on our intranet site without really knowing whether they had done so. Metacompliance has been hugely important for us to be able to be able to ensure that staff are aware of policies and also to also produce assurances for our regulators and in line with assurance frameworks such as CQC, Information Commissioners Office and Information Governance Toolkit. The team at Metacompliance have been very responsive with regards to any problems or issues we have encountered along the way, resolving them quickly. There is always a friendly and calm voice at the end of the phone when contacting for help, advice and to raise any issues. Any issues are dealt with promptly and efficiently and the team always help us to identify solutions to any problems discovered. The main issue we have encountered in the past is around our Active directory integration and targeting policies to new starters. We are now in the process of implementing the MyCompliance portal alongside Metacompliance to publish our full suite of Policies and are experiencing the same helpful and prompt service from the team that we have been used to. \* Provide are a Community Interest Company (CIC) that delivers NHS & local Authority Community services across East Anglia Pros Ease of use, excellent customer service, fast results in gaining compliance Cons The admin console is a little dated and could do with updating. Review Source SL Steve L. Group Privacy and Information Security Officer Information Technology and Services Used the software for: 1-2 years ### "Modern, intuitive security product" May 7, 2020 5.0 Great company that has been very willing to engage with us and strives for excellent customer service. The product is flexible and simple to manage via the browser based interface. Pros The product allows us to easily create and deploy phish tests to our global user base. Each phish can be highly customised and delivered from numerous domains to provide very realistic attacks. Tracking and tracing which users have been phished is simple and delivery of educational material possible straight from the clicked site. Cons Wold like to see more advanced reporting available within the tool but it is easy to extract the base data and build reports outside the system. Review Source VR Verified Reviewer Chief Information Officer Human Resources Used the software for: 6-12 months ### "MetaPhish is a great platform for IT security work in user awareness" November 28, 2018 5.0 A great product, pleased we selected it. Pros Really easy to launch quality Phishing tests to the business. Wide range of templates available. The platform makes it easy to set mandatory user training for any user that clicks on the Phishing email. Cons There is nothing in the application that we do not like or find difficult to use. Review Source SM Simon M. IT Team Leader Government Administration Used the software for: 2+ years ### "Excellent Customer Service" September 5, 2016 5.0 I have been very impressed by the support that I received from MetaCompliance. They responded quickly to my initial query, understood the position, and pitched a perfect presentation as to how the product can be used. This was followed by excellent information and installation support. They grasped our situation quickly and provided exactly the right response. Communication, both written and verbal was easy and clear. I wish that all our software suppliers were as helpful and efficient as MetaCompliance. I would not hesitate to recommend MetaCompliance. I always prefer to write in praise rather than criticism, and am pleased to be provided with this opportunity. Review Source AA Arsalan A. Information Security Analyst Insurance Used the software for: 1-2 years ### "Excellent for phishing and security awareness" May 13, 2020 5.0 Really pleased with the service, expert advice, content and ease of use. Pros It enabled me to create phishing campaigns from scratch from the get go. Having no previous experience, it was really impressive that I was able create effective campaigns with relative ease. Having the ability to create and launch the campaigns as often as we like was tremendous offering. The learning and development contents are updated on regular basis and there is tonne of videos, blogs etc. to share with employees. Above all is the support we have received from the very Knowledgeable staff members. I have spoken to \[SENSITIVE CONTENT HIDDEN\] on many occasions and she been incredible helpful to resolve the issues and to educate throughout this process. Cons There is nothing really I can think of, I have been using it for over 1.5 years and haven't had any issues. Review Source VR Verified Reviewer Infrastructure Systems Engineer Entertainment Used the software for: 6-12 months ### "MetaLearning review" November 28, 2018 4.0 Good addition to the MetaCompliance Suite, easy to use and of great benefit to new MetaCompliance Admin users Pros Covers a wide range of topics relevant to MetaCompliance day to day usage. Videos are well paced and easy to follow/understand. Like the fact that videos can be paused to follow at your own pace. Cons The Background music could be set to optional as it can get distracting after watching a few videos Review Source DM Daniel M. Training Administrator Used the software for: Less than 6 months ### "Easy to use platform with superb customer support." February 1, 2018 5.0 Pros The quality of the course content and the ease of use of the platform. The customer support has been excellent. Review Source PP Paul P. Responsable Infrastructure On-premise et cloud Retail Used the software for: 6-12 months ### "Bon logiciel de learning" February 17, 2023 4.0 Pros Facile à prendre en main, le logiciel apporte des rapports efficaces Cons L'interconnexion en SSO avec Azure Directory, nous avons eu besoin du support qui n'est pas réactif. Review Source DW Derren W. Director of IT and Comms Non-Profit Organization Management Used the software for: 1-2 years ### "Used for policy management and raising GDPR awareness" May 10, 2017 4.0 Policy awareness and forced compliance across 1,000 users. Posters on a variety of issues, e.g. Data Protection, Phishing and SPAM. Ability to integrate with e-Learning system to use one product for policy approval and training. Pros It's easy to deploy. As it can utilise Active Directory, you can target users by AD alone and therefore don't have to recreate user groups. It works also with Citrix. The simplicity of the user interface means that client compatibility issues are kept to a minimum. Features such as glassing the desktop and the ability to ask multiple-choice questions allow you to have quite a lot of control over critical policies within your organisation. The support team are generally excellent, and there are additional resources to support awareness and compliance campaigns, such as posters and videos. MyCompliance allows policies to be accessed securely from the cloud, and thus supports mobile working. We're currently investigating how we can use this to have new starters approve policies without sending them documents through the post. Cons The admin interface is dated now and would benefit from a makeover. Policies are rendered locally, so you will need PDF or Word software on a PC if the policy is delivered in those formats. Reporting could also do with a makeover, although the essential reports are there. Review Source FM Fiona M. Lead IT Business Analyst Construction Used the software for: 2+ years ### "A useful tool, though has it's limitations" August 17, 2020 3.0 It's a useful tool but if you are not using the admin console on a regular basis then it becomes time consuming as you need to refamiliarize yourself each time - it is not intuitive or obvious how to upload a document or course. Pros I like being able to categorize the content making it easier for end user experience and also from a reporting perspective. Cons When it comes to uploading a SCORM course, the user has to select "EXIT" (and not just close the screen) in order for the reporting / status of completion to update - this is regularly not done right by user resulting in inaccurate audits, and a lot of manual review drilling into "Adoption". Review Source HB Holly B. Assistant Code of Practice Manager Retail Used the software for: 1-2 years ### "Metacompliance review" August 17, 2020 5.0 The experience has been great and really cut down time for us to communicate to everyone needed. Pros The creation of policies and the ability to release them is very simple and easy to do. The ability to communicate to many users at once and keep a library has been vital for us. Cons The feature that I find hardest to use for our purpose is loading of users and connecting them to user groups straight away. Review Source JS Jonathan S. Inforamation Security Specialist Utilities Used the software for: 2+ years ### "Great product and customer support" May 4, 2020 5.0 Great product with even better customer support. Thank to all the team at Metacompliance. Pros Software provides the reporting that we need to support our Information Security and Awareness Program. The setup and support for this product is what makes this even more attractive, as the team go above and beyond to answer any queries and look for value add. The tool aids with not only simulating phishing but as an education to users after they have actioned the email. Cons Areas that could be added to this are the report phish button, although this is due to be added in the near term. Review Source LM Laura M. Information Security Officer Non-Profit Organization Management Used the software for: 2+ years ### "Great Product" May 6, 2020 5.0 As previously stated. Pros Easy to set up, great customer service and account management, ability to use own Policies and upload content, Phishing element is great, lots of content available. Fantastic. Cons Missing features are you can't remove old users from the system or the auditing functionality, users stay on forever. Would like to see more upto date awareness videos of what is happening in the world, not just the usual Scams, Phishing etc. more variety in the Cyber world required. Review Source PJ Paul J. DPO Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Metacompliance and CIE" August 17, 2020 4.0 its overall been very positive and has assisted greatly in demonstarting our compliance to the board. Pros As an administrator I like the ability to send weekly automatic reminder mails to staff members on the content they have yet to complete, I like the look and feel of the home page for regular users and the ease at which they can find their content. I also like the ability to customise bith the interface and the emails. Cons the reporting is poor at best, it badly needs the ability to offer more depth to the reports but als the ability to export data from the platform (automatically ) to a reporting platform is lacking. Review Source JR Jennifer R. IT ServiceDesk Manager Information Technology and Services Used the software for: 1-2 years ### "Hugely Useful Resource With Excellent Customer Service" April 29, 2020 5.0 Thanks to this product our users are able to easily understand the threats around cyber security. The tool itself is easy to use, always up to date with current themes, and the support is fantastic for any questions or ideas, and ways to help improve efficiency with the product. If anything, they make you feel as you're part of the overall team and we are very happy with this service and product. Pros How effective it is at getting essential messages about security across to people in a really simple way. The templates and content provided are always up to date, relatable, and explain easily the topic at hand to make it simple and clear to end users. The support team are fantastic too for any questions you might have. Cons There is nothing that we dislike about the software! Review Source VR Verified Reviewer Freelance Internet Used the software for: Less than 6 months ### "Un excelente producto" November 13, 2022 4.0 Pros Suele ser bastante sencillo de utilizar, ademas de contener una gran cantidad de videos instructivos los cuales me permiten conocer como funciona de una manera sumamente eficaz. Cons No he encontrado contras, de momento he tenido una muy buena experiencia con el software Review Source DD David D. Workforce Development Manager Mechanical or Industrial Engineering Used the software for: 6-12 months ### "eLearning that works" May 6, 2020 5.0 It was great to find eLearning that has moved on so far from "click and drag". The support of the team at MetaComplianace to introduce and manage it was exceptional. Pros The individual sections are well designed and engaging. What I like most is that the company can create their own course/campaign using the sessions provided into a bespoke course. This has been really well received by colleagues. The phishing email has been a great eye opener for the business and a superb benchmark to see the impact of the overall MetaCompliance package. Cons There is very little not to like with this software, once or twice we have had issues with our own security blocking the MetaCompliance, but this has been resolved. Review Source DM Darragh M. IT Operations Manager Military Used the software for: 2+ years ### "Metacompliance Advantage " November 28, 2018 5.0 Also used for displaying notices to end users, such as alerting them about upcoming service downtime, etc. Pros Great product for managing policies within an organisation. Very easy to set up and deploy. Fantastic customer service and follow up. Highly recommended for anyone looking to manage policies and have them displayed to end users who can then approve them. Cons No major downsides to the software. It can take a bit of time to understand how to issue a policy for the first time but after doing it once or twice it becomes very straightforward. Review Source BW Brian W. Service Delivery Non-Profit Organization Management Used the software for: 2+ years ### "Review" April 29, 2020 5.0 Very positive and the support from the staff has been excellent. Pros The platform has brought security awareness to our staff which they lacked hugely and as a result has reduced our data loss and strengthened our email security. Cons After not logging into the platform it can take a while to get familiar again with setting up a campaign. Review Source GL Geoff L. Information Security Analyst Used the software for: ### "Metacompliance Advantage" February 3, 2015 4.0 We have used Metacompliance do distribute a rage of business policies and in particular information security policies to thousands of users across multiple sites. Using Metacompliance has saved us a lot of time and a lot of paper as we have largely been able to dispense with the old manual system. One of the key requirements for us was a strong audit trail of acceptance and the ability to lock users out if they don't accept our policies and Metacompliance does both of those things very well! Good things about Metacompliance Simple and straight forward to administer Strong audit trail Lock out users who won't accept our policies - with a custom snooze period Excellent responsive support Things that could be better The reporting is basic in the version we have The admin console now looks a little outdated compared to newer products Review Source DM Daniel M. ISO Financial Services Used the software for: 6-12 months ### "MetaLearning Review within MetaCompliance bundle" November 29, 2018 5.0 Once again, customer support was very good. Pros The quality of the videos are very good and effective. The nano learning, although very short are very informative and interesting for all types of users Cons Although there is now the functionality to notify users of passing or failing survey, there is no (easy to use) resit option. That would be very useful. Review Source Similar Products Featured