# Purplepass Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Purplepass the right Ticketing solution for you? Explore 302 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133885/Purplepass-Ticketing/reviews --- Purplepass 4.9 (302) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Purplepass Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews RR Rob R It ChairFood & Beverages, Self-employedUsed the software for: More than 2 years. “The ability to use seating maps for reserved seating is great and having options for custom questions to obtain customer information such as attendee names and food preferences is invaluable. “ November 5, 2025 Sara B Communications SpecialistMusic, 10,001+ employeesUsed the software for: More than 2 years. “My company has experienced problems with the quality of the hardware, like scanners working improperly or, cords, and charging issues, leading to disruptions during events.“ August 7, 2025 CS Charlie S Executive DirectorMusic, 2 - 10 employeesUsed the software for: 1-2 years. “We also appreciate the wide variety of report customization options, because they ensure we can access whatever information we need and present it in whatever form is most useful for communicating with staff, board, or advertisers and funders.“ April 17, 2025 CF Cristina F ProducerEntertainment, 2 - 10 employeesUsed the software for: More than 2 years. “I don't trust the company they are dealing with. If they can't even provide me with payment, provide a solution, log into my account even with me on the phone and are having major, ongoing issues with their website as stated by more than 2 of their live agents.“ August 31, 2024 SR Sumanth R Board MemberNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “All possible options including multi day event, coupon code options, pricing categories and several customizable options make it a comprehensive platform.“ April 28, 2025 KF Kate F Executive DirectorPerforming Arts, 2 - 10 employeesUsed the software for: 6-12 months. “In fact, the few problems we've run into have been due to my own user error and slow learning curve (it can be hard to adjust to a new system after four years with the previous one).“ April 4, 2025 ES Eric S Executive DirectorPerforming Arts, 2 - 10 employeesUsed the software for: 6-12 months. “Purplepass has made it easy to set up events, manage ticket sales, and offer accessible options for our audiences. While we wish the payout process were a bit faster, the platform’s ease of use and responsive customer support have made it a valuable part of our workflow.“ June 22, 2025 SR Sumanth R Board MemberNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “At times the embedded ticket widget does not work as intended and we need to reach out to support to resolve it.“ April 28, 2025 ## Showing most helpful reviews Showing 1-25 of 302 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use John W. Ticket Management Non-Profit Organization Management Used the software for: 2+ years ### "Thank you Purplepass" March 3, 2026 5.0 Excellent customer service and excellent experience. Excellent attention to detail. Always willing and able to assist with issues. Pros This is the third year that we have worked with Purplepass and the customer relationship bonds that has developed is invaluable. During our events and the planning of them, the event ticketing has been seamless. Our representative nice has valuable insight that has become/been helpful in event planning. He and his organization have been so attentive to the needs of our organization and have gone above and beyond to meet our goals. If you are an organization that is looking for a business that is strives to help you reach your event goals, you need look further than Purplepass for your needs. Cons There are no cons working with Purplepass from my personal experience. I had a great experience. Highly recommend. Review Source Keri Jeanne B. Director, Theatre and Operations Entertainment Used the software for: 2+ years ### "User Friendly, Great Customer Service, Terrific Platform" November 7, 2025 5.0 They made the transition seamless and simple. Our rep \[sensitive content hidden\] is so responsive and I never wait more than 24 hours for a resolution to an issue or help with something. I am very happy we made the switch to PurplePass. Pros It is incredibly user friendly and their customer support is some of the best. You cant beat the pricing for the functionality and ease of use you get with the platform. Ticketing is so easy and the Box Office platform has made out check in process so much more efficient. Cons The only thing I wish they had was the ability to have more than one user per account. We have multiple people that access our platform and I wish we had the ability to have unique user names for each person instead with access limits of one blanket user that has all access. Switched from [Arts People](https://www.capterra.com/p/10010710/Arts-People/) needed a more "friendly" and updated platform that gave us the ability to do what we needed and with a lower price point. Review Source CF Cristina F. Producer Entertainment Used the software for: 2+ years ### "AWFUL EXPERIENCE THIS YEAR" August 31, 2024 1.0 Recently HORRIBLE EXPERIENCE. JUST AWFUL. Pros I used Purplepass Ticketing for quite some time now, because of their "live ticket agents" which is basically just an answering service - but have recently had HORRIBLE EXPERIENCES in not being able to sell tickets because they can't even find my show and not being able to receive payment after the fact. Cons MY ticket buyers call my office stating that the Purplepass ticketing call center doesn't even know about my concerts at all. Their "call center" couldn't find it AT ALL. NO MATTER HOW THEY SEARCHED for it. -Purplepass redid their website and my event was not EVEN LISTED ON THEIR CALENDAR. They said it was a 'temporary' issue. Thank you very much. I needed to sell tickets. It is harder than ever and they seemed to care less about this issue and didn't provide any alternative solution. - I cannot, absolutely not (I have tried 25x at least) access my payment after my last concert. They use Deluxe Payment Exchange for echecks. I have been locked out of my account for more than 10 days and not even the representatives at Deluxe Payment Exchange can get into my account! - Purplepass is not reachable by phone and has not provided an alternative way to get my payment. My event was AUGUST 17. It is now AUGUST 31 and I still have not received payment. I just received an email from Deluxe Payment that i now need to wait an additional 2 business days (It is SAT and Monday is a legal holiday) before I can even attempt to change my password again.) - Purplepass wanted me to do a Bank ACH form. I don't trust the company they are dealing with. If they can't even provide me with payment, provide a solution, log into my account even with me on the phone and are having major, ongoing issues with their website as stated by more than 2 of their live agents. - I used to use Brown Paper Tickets for years in the past and never had a problem with them. - Purple Pass does not even provide a way of downloading all ticket buyers information so we can upload their contact and snail mail addresses to market to them in the future. We have to cut and paste individually. It is so labor intensive. JUST AWFUL. Alternatives considered [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing Purplepass For their 'supposed" live customer service. it is only an answering service it seems. Switched from [Brown Paper Tickets](https://www.capterra.com/p/127715/Brown-Paper-Tickets/) During the pandemic, they were having issues. I think they are fixed now. Review Source Response from Purplepass September 6, 2024 We are truly sorry to hear about the difficulties you experienced with accessing your payments through Deluxe.com. Please understand that Deluxe.com is a totally different company not related to us, and while we do not control their systems, we strive to assist our clients in resolving such issues. To that end, we offered multiple solutions to expedite your payment—including alternative accounts, overnight checks, ACH setup, and covering costs for a bank wire—to ensure you received your funds as swiftly as possible. Regarding the visibility of your event, we sincerely apologize for any confusion. Upon review, we found that the event was always searchable on our platform. Our investigation into the call recordings indicates that the guest didn't know how to spell the name of the performer and didn't know any other details about the event. Our team tried to help find it but it simply wasn't possible to find an event when the caller doesn't know any specifics about the event. BA Bailey A. Annual Giving, Donor, and Alumni Engagement Coordinator Fund-Raising Used the software for: 1-2 years ### "An easy to use, versatile platform with amazing support even after signing the contract? Yes please! " January 15, 2026 5.0 My experience with Purplepass has been excellent, and because of that, I've confidently recommended it to many folks. Purplepass support specialists (shoutout to \[sensitive content hidden\] .!) are there to help long after implementation. Whether it's learning new features or finding ways to accomplish something specific, they are knowledgeable, personable, and easy to reach. They are also willing to train new users on aspects of the platform, which makes it easier when there is staff turnover. They act as a partner in our operations, and it keeps our team from missing a beat. Pros Purplepass truly fits all of our needs. The versatility has allowed us to expand our usage beyond what we thought was possible. It was initially purchased to handle our event management and ticketing. Our Foundation office was able to expand on that and use it seamlessly for athletic events, student club fundraisers, and so much more. Our greatest test of the system was our annual gala. We received such high praise from our attendees. We are grateful for Purplepass for giving a great experience, whether it be to our guests or staff. It truly helps our organization shine. Cons There are not any features that we are unhappy with. We are excited for the addition of ApplePay as a payment option. Review Source JH Janice H. Board Member and Box Office Manager Music Used the software for: 2+ years ### "Best Customer Service and Value for the Money" August 25, 2025 5.0 Purplepass has been an amazing value for the money, and as a smaller community non-profit orchestra we are fortunate to have found them. Because of Purplepass, we are able to offer our patrons reserved seating & season tickets with easy PDF delivery by email. We have the choice whether to pay the ticketing fees ourselves or pass those on to the patron. It's easy to edit our events and add discount codes and graphics. Payouts happen quickly once events are over. All in all, we are extremely happy with the platform and the customer service, and we intend to stay. Pros The thing I like most about using Purplepass is the terrific customer service. They are swift to respond no matter when I contact them. The fact that someone is available the day of a concert (like a Sunday afternoon matinee) to help makes all the difference. Cons Sometimes the steps to "do everything myself" with setting up a season of events can be confusing - but I think this has to do more with user error than a flaw in the system. Linking reserved seating and seating charts can be tricky, too. However, any inconvenience is always offset by helpful and responsive Purplepass staff. Switched from [InstantSeats](https://www.capterra.com/p/116254/InstantSeats/) We were looking for easier management of season passes and multi-events along with seat map integration. Review Source VR Verified Reviewer Communications Specialist Music Used the software for: 2+ years ### "Purplepass Pros & Cons for Box Office" August 7, 2025 4.0 The highlights of my experience are the customer support, value for money, Box Office operations, and flexibility. I think the hardware could be improved, payouts could be expidited faster, and the back end, or how you make an event could use a facelift. Pros Overall, the software features an pretty intuitive interface, ensuring an average learning curve for new users. The customer service team is acknowledged for assisting users in navigating these initial challenges. It's an good value for the money, offering features and Event Ticketing at a competitive price. The Customer Service is great at assisting and solving problems. Cons The the payout process could be a bit faster. My company has experienced problems with the quality of the hardware, like scanners working improperly or, cords, and charging issues, leading to disruptions during events. The backside could benefit from a more modern design and improved usability. Switched from [Vindi](https://www.capterra.com/p/190948/Vindi/) Vendini raised their prices and so we had to look for other options. It was most attractive because of the "No Hidden Fees" Purplepass explicitly states that there are no signup fees, contracts, map building fees, or box office fees. This contrasts with some platforms that have hidden fees that can inflate the overall cost. Review Source CC Christine C. Administrative Manager Performing Arts Used the software for: 1-2 years ### "As simple/complex as you need, actual pro-active support, easy user experience" July 23, 2025 5.0 I am a former IT Analyst so I was able to plow through and set up ticketing with minimal support. The ticket sales were magical. The only issues we have had have been a few people who couldn't check out (no specifics so likely user error). We added them manually to a will call list and had them pay at the door. It's very easy to check on ticket sales, confirm purchases, and make refunds. I had barely looked at the POS before opening night when my box office person was late, I plopped my inexperienced 17-yr old daughter in front of it with a 2 minute training. Her only complaint after was that I didn't have a card scanner (we now have one). The data looked great and the POS reporting was also very simple and helpful for post-show analysis. If you have the option, start simply and grow in complexity as you learn the system. The staff is there to support and brainstorm with you, if you need it. Pros We are a young community theater wanting to grow. PurplePass has the flexibility for simple or complex events that can be customized as much or little as we want. Plus we can pass the credit card fees on to the ticket buyers but not charge them a hefty "ticketing" fee. We can also add a "donate" button and collect non-profit gifts when they check out--along with some custom questions that help build our audience. Cons Set up is more complicated than just filling in Show Title, Ticket Price, and Dates. There is a lot of hand holding built in to the system and great response from support, but it will take time to get answers to all the questions from your organization and venue, and decide on the workflow. The more you want to customize, the more time you will need to allow to get it set up correctly. It gets easier each time. Alternatives considered [Zoom Events and Webinars](https://www.capterra.com/p/157062/Zoom-Video-Webinar/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)[ShowClix](https://www.capterra.com/p/82542/Easy-To-Use-Ticketing-Software/)[Curate](https://www.capterra.com/p/174139/Curate/) Reason for choosing Purplepass Based on a recommendation from the staff of Gordon State College. Review Source NH Natasha H. Digital Media Coordinator Sports Used the software for: 1-2 years ### "Clean, Professional Layout That’s Easy to Integrate and Share" March 7, 2026 5.0 The overall Pruplepass has been great. Having the ability to see ticket sales in real time, instead of having to wait for someone else to provide that information. We can also get the ticket page up much faster on our end, rather than working with an in-house ticket team and having to wait because we’re not always their main priority. Overall, it’s nice to have more control over the process. Pros I love how clean the layout is. It makes it easier for customers to see all the information they need about our event. It looks very professional and helps our event feel more legitimate. It was also very easy to integrate into our website and share across our social channels. Cons Overall, I have no complaints. One thing that would be nice to have in the overview section is the ability to place a photograph. I love keeping the logo in the main header, but it would be great to also add an image further down the page. Review Source LR Lavanya R. Operations Music Used the software for: Less than 6 months ### "First time Purplepass user" March 6, 2026 4.0 Overall is good once we pass the learning curve. Once you log in and play around a bit and with the help of support, we can get used to it. Pros It has good customization capabilities. Reporting is very detailed. Their support is very good when we reach a human. Cons Probably more beginner-friendly videos explaining what not to do also. The AI needs more training for support Review Source CF Colleen F. Operations Events Services Used the software for: 1-2 years ### "Outstanding platform for event ticketing" March 6, 2026 5.0 We have used Purple Pass multiple times because we have been very happy with the platform as well as the support. Pros Purple Pass stands out for its commitment to customer service as well as its straightforward ease of use for admin and end user. Cons We had no problems whatsoever with Purple Pass. The support team was highly responsive and excellent at troubleshooting any issues so no complaints. Review Source KF Kate F. Executive Director Performing Arts Used the software for: 6-12 months ### "New user, happy user" April 4, 2025 4.0 The transition from our previous provider was surprisingly smooth, and the customer interface is a major upgrade for our patrons. The Purplepass system has significantly improved our box office interactions. In fact, the few problems we've run into have been due to my own user error and slow learning curve (it can be hard to adjust to a new system after four years with the previous one). Pros I have been really impressed with their customer service. After our previous ticketing service, I was conditioned to slow responses and surprised by how quickly and thoroughly my queries have been answered. Cons I appreciate how they've worked within our limited budget and found a way to provide our equipment at a deeply discounted rate. However, the equipment is refurbished and not top-notch; I will make do because it fits our budget, but I'd be curious to see what upgrades are available. Switched from [Arts People](https://www.capterra.com/p/10010710/Arts-People/) Arts People raised fees several times and the customer service became less reliable. We also experienced some technological issues that would have cost us thousands if we had not kept it. Review Source JS James S. HUSD Performing Arts Center Manager Performing Arts Used the software for: 6-12 months ### "Best Customer support and tech support in the business" April 28, 2025 5.0 9.5/10 - I have had the best experience with PurplePass. And I am glad that they are the sole and exclusive ticketing platform that my venue uses. Pros The Support Staff is always prompt, friendly, and knowledgeable, and the sheer ease of use of the platform in general. Cons That some Clients are hesitant about using the platform in favor of more "popular" ticketing platforms. Alternatives considered [Squarespace](https://www.capterra.com/p/143461/Squarespace/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing Purplepass familiarity, ease of use and the support staff Review Source BW Brian W. Director of Ticketing Events Services Used the software for: 1-2 years ### "Director of Ticketing" April 7, 2025 5.0 We have had problems with other online ticketing services, but none with Purplepass. Setup was quick and easy and our customer rep guided us through the process the first time. Also it is very easy to monitor our sales. Would highly recommend. Pros Ease of use and quick payment. Also great customer support. Online event platform is simple and clear to navigate. Cons So far we have not found any negatives, unlike other past ticketing companies we have used. Switched from [Brown Paper Tickets](https://www.capterra.com/p/127715/Brown-Paper-Tickets/) Took 1 year to receive payment for our last 2 shows. Review Source LB Lanell B. President Non-Profit Organization Management Used the software for: 6-12 months ### "Purplepass is So User friendly " July 22, 2025 5.0 It was great once I realized that my event name was the way to stand out. I had to be unique and creative with the title of my event. Pros The ease of use. It was very easy to figure out. It wasn’t hard to upload videos and pictures. I didn’t need any help to add links. I was also able to select from various options. Cons Trying to find my event was the hardest thing in what I like the least. But once I figured out the trick, it was good to go. Alternatives considered [Canva](https://www.capterra.com/p/168956/Canva/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing Purplepass Came with reviews from trusted sources and that matters a lot. Switched from [Canva](https://www.capterra.com/p/168956/Canva/) Purplepass was highly recommended by very trusted colleague Review Source DT Deanne T. Co-Founder and Stage Manager Music Used the software for: 2+ years ### "Reliable concert ticket sales platform for nonprofits" July 21, 2025 5.0 Purplepass is an excellent platform with very good customer support. Our audience experienced very few problems purchasing tickets. Pros Great for a nonprofit to sell tickets at no direct cost to us. Good support in setting up the event. Cons Some minor difficulty setting up a recurring event - we have two consecutive concerts over one weekend- but customer support helped sort us out. Switched from [Brown Paper Tickets](https://www.capterra.com/p/127715/Brown-Paper-Tickets/) Reported problems with Brown Paper Tickets reliability Review Source CS Chris S. Treasurer Performing Arts Used the software for: Less than 6 months ### "Excellent Experience with Purplepass" March 12, 2025 5.0 From the first enquiry to completion of our event, Purplepass was present, knowledgeable, helpful, insightful and guided us through everything we needed and went above and beyond to verify we were satisfied. Pros Ease of set-up, go live, reports, training, security, customer experience. Cons We experienced no issues of concern from beginning to end. Alternatives considered [Brown Paper Tickets](https://www.capterra.com/p/127715/Brown-Paper-Tickets/)[Ovation](https://www.capterra.com/p/186221/Vital-POS/) Reason for choosing Purplepass Ease of use, set up and cost were all excellent. Review Source JC John C. Business Manager Entertainment Used the software for: 2+ years ### "Great Customer Service in Pinch " April 12, 2025 5.0 I have been using PurplePass for about ten years to organize ticket sales for the high school theatre program I manage. Pros How quickly customer service responds, even during an actual event. Cons There is nothing I have a complaint about. Switched from [Brown Paper Tickets](https://www.capterra.com/p/127715/Brown-Paper-Tickets/) PP was much easier to use, specifically in setting up the seating chart in our auditorium Review Source KG Kathie G. Academic Administrative Assistant Education Management Used the software for: 2+ years ### "PSC Performing Arts" August 22, 2025 5.0 Excellent experience. There is no business that can exist without excellent customer service, and \[sensitive content hidden\] has provided that above and beyond. Pros I have found PP very easy to work with when setting up events, retrieving reports, and paying invoices. What I like and appreciate the most is our rep, \[sensitive content hidden\] PurplePass has worked very well for our Performing Arts Department and allowed us to easily manage our ticket sales and reporting. But in the event of any problem or issue, \[sensitive content hidden\] has made every experience painless. He is quick to respond, efficient in his resolutions, and always helps with a friendly professionalism that makes working with PurplePass effortless. His guidance and his patience has helped so much when I needed to learn everything almost overnight to cover for our Box Office manager who had to go out on a lengthy medical leave. Without \[sensitive content hidden\] expertise and training approach, I would have been completely lost and our department would have suffered. Thank you, \[sensitive content hidden\] Cons Nothing to report in this area. Every question has always been answered promptly and with great patience. Review Source BS Barbara S. Customer Service and Box Office Non-Profit Organization Management Used the software for: 2+ years ### "Great Product and Service" April 8, 2025 5.0 We are entering our third year with Purplepass and while our season has expanded, Purplepass has been able to accommodate the changes. Our customer support representative is great! Pros Easy to add new events and process ticket sales plus customer support is great! Cons Any issues that have arisen have been addresses quickly, so I really don't have any negative to say. Review Source KB K.J. B. Managing Director, Performing Arts Center Performing Arts Used the software for: 2+ years ### "Excellent product, service and overall value!" April 8, 2025 5.0 The team at PurplePass is incredible. I was so used to having to "fend for myself" before we found PurplePass, it took me a minute but have realized that I can rely on them to quickly respond to every ask I send their way and know that it's going to be done right the first time. The amount of time I've saved since we switched our ticketing solution to PurplePass is considerable. I highly recommend them. Additionally, all of their products and services come at a tremendous value. PurplePass's fees are among the lowest we've found and make the ticketing process very easy for us and our patrons. Pros Customer service is fast and effective. Purplepass continually implements valuable updates to their product to enhance the user experience. Every feature request we've discussed with them has either been implemented, they're working on, or they've been able to create custom solutions to acommodate our requests. Cons We haven't had any bad experiences with the people or technology. Review Source LS Loy S. Owner Recreational Facilities and Services Used the software for: 2+ years ### "Great product" August 22, 2025 5.0 Service is great. Although we are on the East coast, still very responsive. Almost no down time when ticket sales are going. Would highly recommend to someone considering ticket sales options. Pros Great system. Easy to use. We have used this great system for 8 years. It is easy to learn for our employees AND me. Cons Wish it was on our server when internet goes out. Only happened a few times over last 8 years though. Review Source GQ Gustavo Q. Lifestyle Manager Hospitality Used the software for: 6-12 months ### "Easy to create events and manage tickets. " April 10, 2025 5.0 Our company has been using Purplepass for our events for a long time now, and everyone loves it. I think it is very user-friendly and easy to use. The customer service team is really nice and fast. It’s a great system for generating reports and data as well. Overall, we love Purplepass. Pros Easy to create events and manage tickets. Cons Could have more options of reports, just that. Review Source SV Steven V. Venue Owner Promoter Events Services Used the software for: 1-2 years ### "Solid System with Great Customer Service" July 16, 2025 5.0 Overall my experience with Purplepass has been positive. Every time I had a question or concern I could call our contact and he'd walk me through it. Pros The customer service is extremely helpful and friendly. Also the ticketing interface is very user friendly. Cons The only thing that I liked least about Purplepass Ticketing is that we had to order the iPad card readers from the company anytime we did an event. However they are now working with us to get card readers. Review Source CM Courtney M. Director of Student Productions Higher Education Used the software for: Less than 6 months ### "Great for the user and customer!" April 9, 2025 5.0 This is a great company that I could always reach out to and get help from if needed, and who is constantly adding new features and making sure that I was totally happy and didn't need anything. I really appreciate the customer service as well as how easy it is for those buying tickets to navigate. Pros The user experience is so easy. In the past with other ticket companies, we'd have a lot of emails and calls form people needing help with making their purchase, but this year we had hardly any at all. It was so much more intuitive. They also have GREAT customer service (as in... they actually HAVE customer service with actual people you can talk to!) Cons We ran into a couple of people who wanted to make partial refunds (like they bought 5 tickets but only needed 3) and we had to refund the entire order and make them purchase the seats they wanted again, as there isn't currently a way to do that. If there were a slightly easier way to give refunds and make exchanges (that was a little difficult to navigate at first as well!) then I would be totally happy. Review Source MK Mike K. Owner Sports Used the software for: 2+ years ### "A++ Purplepass is the Gold Standard" April 18, 2025 5.0 I have been using Purplepass for over 6 years now for all of my pro wrestling events at Immortal Championship Wrestling and I could not ask for an easier, more professional transaction with purchasing tickets than Purplepass, ontop of that I always use their online ticketing sales for the events as well which is just as easy to set up and professional looking as the physical tickets! Pros I have been using purplepass for over 6 years now and have nothing but good to say! Very easy to use, always lightning fast shipping, very professional design! Cons None, I have been using Purplepass for years and have nothing but good to say! They have been nothing but professional and consistent each and every time! Review Source