# Purplepass Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Purplepass the right Ticketing solution for you? Explore 304 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133885/Purplepass-Ticketing/reviews --- Purplepass 4.9 (304) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Purplepass Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews RR Rob R It ChairFood & Beverages, Self-employedUsed the software for: More than 2 years. “The ability to use seating maps for reserved seating is great and having options for custom questions to obtain customer information such as attendee names and food preferences is invaluable. “ November 5, 2025 Sara B Communications SpecialistMusic, 10,001+ employeesUsed the software for: More than 2 years. “My company has experienced problems with the quality of the hardware, like scanners working improperly or, cords, and charging issues, leading to disruptions during events.“ August 7, 2025 ES Eric S Executive DirectorPerforming Arts, 2 - 10 employeesUsed the software for: 6-12 months. “Purplepass has made it easy to set up events, manage ticket sales, and offer accessible options for our audiences. While we wish the payout process were a bit faster, the platform’s ease of use and responsive customer support have made it a valuable part of our workflow.“ June 22, 2025 CF Cristina F ProducerEntertainment, 2 - 10 employeesUsed the software for: More than 2 years. “I don't trust the company they are dealing with. If they can't even provide me with payment, provide a solution, log into my account even with me on the phone and are having major, ongoing issues with their website as stated by more than 2 of their live agents.“ August 31, 2024 CC Christine C Administrative ManagerPerforming Arts, 2 - 10 employeesUsed the software for: 1-2 years. “We can also add a "donate" button and collect non-profit gifts when they check out--along with some custom questions that help build our audience.“ July 23, 2025 BO Breanne O Dance Department DirectorEntertainment, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “One thing that has come up on the POS side is the inability to use apple pay.“ May 1, 2026 BA Bailey A Annual Giving, Donor, and Alumni Engagement CoordinatorFund-Raising, 201 - 500 employeesUsed the software for: 1-2 years. “Our Foundation office was able to expand on that and use it seamlessly for athletic events, student club fundraisers, and so much more.“ January 15, 2026 JH Janice H Board Member and Box Office ManagerMusic, 2 - 10 employeesUsed the software for: More than 2 years. “Sometimes the steps to "do everything myself" with setting up a season of events can be confusing - but I think this has to do more with user error than a flaw in the system.“ August 25, 2025 ## Showing most helpful reviews Showing 1-25 of 304 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Keri Jeanne B. Director, Theatre and Operations Entertainment Used the software for: 2+ years ### "User Friendly, Great Customer Service, Terrific Platform" November 7, 2025 5.0 They made the transition seamless and simple. Our rep \[sensitive content hidden\] is so responsive and I never wait more than 24 hours for a resolution to an issue or help with something. I am very happy we made the switch to . Pros It is incredibly user friendly and their customer support is some of the best. You cant beat the pricing for the functionality and ease of use you get with the platform. Ticketing is so easy and the Box Office platform has made out check in process so much more efficient. Cons The only thing I wish they had was the ability to have more than one user per account. We have multiple people that access our platform and I wish we had the ability to have unique user names for each person instead with access limits of one blanket user that has all access. Switched from [Arts People](https://www.capterra.com/p/10010710/Arts-People/) needed a more "friendly" and updated platform that gave us the ability to do what we needed and with a lower price point. Review Source JH Janice H. Board Member and Box Office Manager Music Used the software for: 2+ years ### "Best Customer Service and Value for the Money" August 25, 2025 5.0 has been an amazing value for the money, and as a smaller community non-profit orchestra we are fortunate to have found them. Because of Purplepass, we are able to offer our patrons reserved seating & season tickets with easy PDF delivery by email. We have the choice whether to pay the ticketing fees ourselves or pass those on to the patron. It's easy to edit our events and add discount codes and graphics. Payouts happen quickly once events are over. All in all, we are extremely happy with the platform and the customer service, and we intend to stay. Pros The thing I like most about using is the terrific customer service. They are swift to respond no matter when I contact them. The fact that someone is available the day of a concert (like a Sunday afternoon matinee) to help makes all the difference. Cons Sometimes the steps to "do everything myself" with setting up a season of events can be confusing - but I think this has to do more with user error than a flaw in the system. Linking reserved seating and seating charts can be tricky, too. However, any inconvenience is always offset by helpful and responsive staff. Switched from [InstantSeats](https://www.capterra.com/p/116254/InstantSeats/) We were looking for easier management of season passes and multi-events along with seat map integration. Review Source MW Mikki W. Ticket Chairperson Sports Used the software for: 2+ years ### "Awesome to work with!!!!" May 13, 2026 5.0 I have used for quite a few years for my rodeo. It is a 3 day event once a year. The equipment is user friendly and building the events is very user friendly. But the staff is really what keeps me returning. They are so eager to help with whatever I need and their response is very quick. Pros System and equipment is very user friendly. The staff has been absolutely amazing to work with. Love the simplicity of the program. Cons When did an update a few years back there were some issues but they have fixed them and gone above and beyond to make sure I am taken care of. Alternatives considered [Ticket Tailor](https://www.capterra.com/p/112510/Ticket-Tailor/)[Agile Ticketing](https://www.capterra.com/p/70993/Agile-Ticketing/) Reason for choosing Purplepass Cost was a big part and ease of the system. Set up was easier. Had everything I needed Review Source CF Cristina F. Producer Entertainment Used the software for: 2+ years ### "AWFUL EXPERIENCE THIS YEAR" August 31, 2024 1.0 Recently HORRIBLE EXPERIENCE. JUST AWFUL. Pros I used Ticketing for quite some time now, because of their "live ticket agents" which is basically just an answering service - but have recently had HORRIBLE EXPERIENCES in not being able to sell tickets because they can't even find my show and not being able to receive payment after the fact. Cons MY ticket buyers call my office stating that the ticketing call center doesn't even know about my concerts at all. Their "call center" couldn't find it AT ALL. NO MATTER HOW THEY SEARCHED for it. -Purplepass redid their website and my event was not EVEN LISTED ON THEIR CALENDAR. They said it was a 'temporary' issue. Thank you very much. I needed to sell tickets. It is harder than ever and they seemed to care less about this issue and didn't provide any alternative solution. - I cannot, absolutely not (I have tried 25x at least) access my payment after my last concert. They use Deluxe Payment Exchange for echecks. I have been locked out of my account for more than 10 days and not even the representatives at Deluxe Payment Exchange can get into my account! - Purplepass is not reachable by phone and has not provided an alternative way to get my payment. My event was AUGUST 17. It is now AUGUST 31 and I still have not received payment. I just received an email from Deluxe Payment that i now need to wait an additional 2 business days (It is SAT and Monday is a legal holiday) before I can even attempt to change my password again.) - Purplepass wanted me to do a Bank ACH form. I don't trust the company they are dealing with. If they can't even provide me with payment, provide a solution, log into my account even with me on the phone and are having major, ongoing issues with their website as stated by more than 2 of their live agents. - I used to use Brown Paper Tickets for years in the past and never had a problem with them. - Purple Pass does not even provide a way of downloading all ticket buyers information so we can upload their contact and snail mail addresses to market to them in the future. We have to cut and paste individually. It is so labor intensive. JUST AWFUL. Alternatives considered [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing Purplepass For their 'supposed" live customer service. it is only an answering service it seems. Switched from [Brown Paper Tickets](https://www.capterra.com/p/127715/Brown-Paper-Tickets/) During the pandemic, they were having issues. I think they are fixed now. Review Source Response from Purplepass September 6, 2024 We are truly sorry to hear about the difficulties you experienced with accessing your payments through Deluxe.com. Please understand that Deluxe.com is a totally different company not related to us, and while we do not control their systems, we strive to assist our clients in resolving such issues. To that end, we offered multiple solutions to expedite your payment—including alternative accounts, overnight checks, ACH setup, and covering costs for a bank wire—to ensure you received your funds as swiftly as possible. Regarding the visibility of your event, we sincerely apologize for any confusion. Upon review, we found that the event was always searchable on our platform. Our investigation into the call recordings indicates that the guest didn't know how to spell the name of the performer and didn't know any other details about the event. Our team tried to help find it but it simply wasn't possible to find an event when the caller doesn't know any specifics about the event. John W. Ticket Management Non-Profit Organization Management Used the software for: 2+ years ### "Thank you Purplepass" March 3, 2026 5.0 Excellent customer service and excellent experience. Excellent attention to detail. Always willing and able to assist with issues. Pros This is the third year that we have worked with and the customer relationship bonds that has developed is invaluable. During our events and the planning of them, the event ticketing has been seamless. Our representative nice has valuable insight that has become/been helpful in event planning. He and his organization have been so attentive to the needs of our organization and have gone above and beyond to meet our goals. If you are an organization that is looking for a business that is strives to help you reach your event goals, you need look further than Purplepass for your needs. Cons There are no cons working with from my personal experience. I had a great experience. Highly recommend. Review Source VR Verified Reviewer Communications Specialist Music Used the software for: 2+ years ### "Purplepass Pros & Cons for Box Office" August 7, 2025 4.0 The highlights of my experience are the customer support, value for money, Box Office operations, and flexibility. I think the hardware could be improved, payouts could be expidited faster, and the back end, or how you make an event could use a facelift. Pros Overall, the software features an pretty intuitive interface, ensuring an average learning curve for new users. The customer service team is acknowledged for assisting users in navigating these initial challenges. It's an good value for the money, offering features and Event Ticketing at a competitive price. The Customer Service is great at assisting and solving problems. Cons The the payout process could be a bit faster. My company has experienced problems with the quality of the hardware, like scanners working improperly or, cords, and charging issues, leading to disruptions during events. The backside could benefit from a more modern design and improved usability. Switched from [Vindi](https://www.capterra.com/p/190948/Vindi/) Vendini raised their prices and so we had to look for other options. It was most attractive because of the "No Hidden Fees" explicitly states that there are no signup fees, contracts, map building fees, or box office fees. This contrasts with some platforms that have hidden fees that can inflate the overall cost. Review Source CC Christine C. Administrative Manager Performing Arts Used the software for: 1-2 years ### "As simple/complex as you need, actual pro-active support, easy user experience" July 23, 2025 5.0 I am a former IT Analyst so I was able to plow through and set up ticketing with minimal support. The ticket sales were magical. The only issues we have had have been a few people who couldn't check out (no specifics so likely user error). We added them manually to a will call list and had them pay at the door. It's very easy to check on ticket sales, confirm purchases, and make refunds. I had barely looked at the POS before opening night when my box office person was late, I plopped my inexperienced 17-yr old daughter in front of it with a 2 minute training. Her only complaint after was that I didn't have a card scanner (we now have one). The data looked great and the POS reporting was also very simple and helpful for post-show analysis. If you have the option, start simply and grow in complexity as you learn the system. The staff is there to support and brainstorm with you, if you need it. Pros We are a young community theater wanting to grow. has the flexibility for simple or complex events that can be customized as much or little as we want. Plus we can pass the credit card fees on to the ticket buyers but not charge them a hefty "ticketing" fee. We can also add a "donate" button and collect non-profit gifts when they check out--along with some custom questions that help build our audience. Cons Set up is more complicated than just filling in Show Title, Ticket Price, and Dates. There is a lot of hand holding built in to the system and great response from support, but it will take time to get answers to all the questions from your organization and venue, and decide on the workflow. The more you want to customize, the more time you will need to allow to get it set up correctly. It gets easier each time. Alternatives considered [Zoom Events and Webinars](https://www.capterra.com/p/157062/Zoom-Video-Webinar/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)[ShowClix](https://www.capterra.com/p/82542/Easy-To-Use-Ticketing-Software/)[Curate](https://www.capterra.com/p/174139/Curate/) Reason for choosing Purplepass Based on a recommendation from the staff of Gordon State College. Review Source JL Jason L. Programming Director Entertainment Used the software for: 6-12 months ### "Purplepass is a smart choice for your venue" July 5, 2025 5.0 has been an amazing find for our organization. We were looking for a ticketing system that would being just as intuitive for us as it was for our audience, while also being const efficient for both, and Purplepass could not be beat. Pros is a fairly intuitive platform, easy to navigate and it takes no time to set up a new event. Their system is deigned with both the customer and the customer's audience in mind. Their staff are always prompt and friendly and incredibly helpful when you have a question. Best of all, the cost to our organization is zero, Purplepass service fees are minimal and can be absorbed by your organization or passed along to the audience member, so we just adjust out pricing to offset those small costs. Cons We have had no significant issues. has made adjustments for us as we needed them to and are working on updating some things that we had asked them about, again showing that they are responsive and have their customers best interests at heart. Alternatives considered [On the Stage](https://www.capterra.com/p/276686/ON-THE-STAGE/)[Spektrix](https://www.capterra.com/p/89233/Spektrix/)[Ludus](https://www.capterra.com/p/136136/Ludus/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing Purplepass We were impressed right away by the team at , and services offered and the cost to our organization could not be beat. Switched from [AudienceView](https://www.capterra.com/p/114659/AudienceView-Professional/) AudienceView took fees from us every month on top of a fee per ticket, and their system was not nearly as organized or intuitive as . The team at Purplepass was very responsive to us and made us feel at home. Review Source DT Daniel T. President Events Services Used the software for: 2+ years ### "Great experience with Purplepass" October 30, 2025 5.0 is amazing ticketing software, and offers great and easy to navigate website, competitive pricing, and outstanding customer service. Pros From the very beginning, ' Customer Service has been outstanding. We checked many other ticketing software companies, but when it came to service none could compare to Purplepass. Cons We love , and have had no negative experiences selling event tickets and/or raising money using their system. Alternatives considered [Showpass](https://www.capterra.com/p/153637/Showpass/) Reason for choosing Purplepass Better offer financially, better customer service Review Source BO Breanne O. Dance Department Director Entertainment Used the software for: 2+ years ### "Easy, Efficient and Reliable " May 1, 2026 5.0 I have had an extremely positive experience with . Building events is extremely easy and customizable to what I need. The security of the platform is great and if technical issues arise they are troubleshooted instantly and resolved quickly. Pros It is easy to use, and completely customizable. The platform allows me to host various events throughout the year from ticket events to registrations. Financial reporting is extremely transparent and quick. Troubleshooting any issues is fast and reliable Cons One thing that has come up on the POS side is the inability to use apple pay. I think costumers would appreciate that as an additional form of payment. Review Source JS James S. HUSD Performing Arts Center Manager Performing Arts Used the software for: 6-12 months ### "Best Customer support and tech support in the business" April 28, 2025 5.0 9.5/10 - I have had the best experience with . And I am glad that they are the sole and exclusive ticketing platform that my venue uses. Pros The Support Staff is always prompt, friendly, and knowledgeable, and the sheer ease of use of the platform in general. Cons That some Clients are hesitant about using the platform in favor of more "popular" ticketing platforms. Alternatives considered [Squarespace](https://www.capterra.com/p/143461/Squarespace/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing Purplepass familiarity, ease of use and the support staff Review Source KR Kevin R. Sales and Marketing Manager Higher Education Used the software for: 1-2 years ### "Great support and ease of use." April 28, 2025 5.0 Once I figured out how it works it has been great. The ease of setting up and an event and the support team that makes sure you have everything setup correctly has been great. The response time if I have a problem is awesome. Pros Ease of use and support. If I had a problem, I would email support, and someone got back to me ASAP. Cons No send to mobile option. We have an older crowd, and they depend on me being able help them send their tickets to someone if they could not make it to and event. Review Source AC Abbie C. Managing Director Performing Arts Used the software for: 6-12 months ### "Purplepass has been great for our organization." April 11, 2025 4.0 Great! The seating maps are great and the tech support has been very helpful. Pros We love the seating maps! Also, the customer service on tech support has been good. Cons Doesn't take tap to pay payments so we have lost some business or inconvenienced some of our customers. Alternatives considered [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing Purplepass The ability to make unique seating charts as well as ease of taking payments. Switched from [TicketLeap](https://www.capterra.com/p/14204/TicketLeap/) The ability to make unique seating charts as well as take payments. Review Source LB Lanell B. President Non-Profit Organization Management Used the software for: 6-12 months ### "Purplepass is So User friendly " July 22, 2025 5.0 It was great once I realized that my event name was the way to stand out. I had to be unique and creative with the title of my event. Pros The ease of use. It was very easy to figure out. It wasn’t hard to upload videos and pictures. I didn’t need any help to add links. I was also able to select from various options. Cons Trying to find my event was the hardest thing in what I like the least. But once I figured out the trick, it was good to go. Alternatives considered [Canva](https://www.capterra.com/p/168956/Canva/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing Purplepass Came with reviews from trusted sources and that matters a lot. Switched from [Canva](https://www.capterra.com/p/168956/Canva/) was highly recommended by very trusted colleague Review Source DT Deanne T. Co-Founder and Stage Manager Music Used the software for: 2+ years ### "Reliable concert ticket sales platform for nonprofits" July 21, 2025 5.0 is an excellent platform with very good customer support. Our audience experienced very few problems purchasing tickets. Pros Great for a nonprofit to sell tickets at no direct cost to us. Good support in setting up the event. Cons Some minor difficulty setting up a recurring event - we have two consecutive concerts over one weekend- but customer support helped sort us out. Switched from [Brown Paper Tickets](https://www.capterra.com/p/127715/Brown-Paper-Tickets/) Reported problems with Brown Paper Tickets reliability Review Source RL Renee L. Owner Music Used the software for: 2+ years ### "Purple Pass is STELLAR! " May 23, 2025 5.0 PP is a life saver for us since BPT messed up. PP has everything we need and is easy to use! Love it! Love the staff! Pros Their Customer Service is TOP KNOTCH! Quite surprised that they ANSWER THE PHONE!! Hassle free and they know what they're doing! Cons Have no problems with them at all! Been with PP since BPT messed up. And feel confident they have our backs! Switched from [Brown Paper Tickets](https://www.capterra.com/p/127715/Brown-Paper-Tickets/) They messed up badly,,,had to wait forever for our money Review Source JH Jason H. Managing Director Entertainment Used the software for: 2+ years ### "PurplePass ticketing " December 16, 2024 5.0 The have been extremely helpful and communicative. Pros Customer service needs are met fast and efficient. Cons Nothing of note. I really enjoy the setup and usage. Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Needed better customer service for setup and trouble shooting. Review Source BA Bailey A. Annual Giving, Donor, and Alumni Engagement Coordinator Fund-Raising Used the software for: 1-2 years ### "An easy to use, versatile platform with amazing support even after signing the contract? Yes please! " January 15, 2026 5.0 My experience with has been excellent, and because of that, I've confidently recommended it to many folks. Purplepass support specialists (shoutout to \[sensitive content hidden\] .!) are there to help long after implementation. Whether it's learning new features or finding ways to accomplish something specific, they are knowledgeable, personable, and easy to reach. They are also willing to train new users on aspects of the platform, which makes it easier when there is staff turnover. They act as a partner in our operations, and it keeps our team from missing a beat. Pros truly fits all of our needs. The versatility has allowed us to expand our usage beyond what we thought was possible. It was initially purchased to handle our event management and ticketing. Our Foundation office was able to expand on that and use it seamlessly for athletic events, student club fundraisers, and so much more. Our greatest test of the system was our annual gala. We received such high praise from our attendees. We are grateful for Purplepass for giving a great experience, whether it be to our guests or staff. It truly helps our organization shine. Cons There are not any features that we are unhappy with. We are excited for the addition of ApplePay as a payment option. Review Source KC Kathy C. Admissions Events Services Used the software for: 2+ years ### "Excellent customer service " November 5, 2025 5.0 Great staff, good experience. Our representative walked us through the setup process was open to creating new options to meet our needs and unique setup. Pros One of the MOST important aspects of any event is to assure proper preplanning and have customer service available during the event for any last minute changes or to troubleshoot to keep the event running smoothly. The customer service from our account representative, \[sensitive content hidden\], has been nothing but stellar! He is there to walk us through being able to set up our event ourselves, help when needed and offer excellent solutions. We are in good hands and the stress of ticketing or equipment issues is far less than any other product we have used previously. The system processing security and value is perfect for our event. Admission scanning process is easy to teach volunteers in less than 5 minutes! Cons We would like to see the ability to use the terminals at the front gate and provide a QR code receipt to bring to entry gate. Review Source NM Natalie M. Owner Entertainment Used the software for: Less than 6 months ### "Purple Pass- a great option for an event" September 9, 2025 5.0 I think Purple Pass was the exact match for our event. I felt educated throughout the whole process and never felt left alone to figure things out. They were easy to get in contact with, quick to explain all aspects of our event. I loved being able to accurately tract the progress and all the logistics of tickets being sold. There were specific categories to break down sales. Pros had excellent customer service. Anytime I had a question or was confused about the topic I would email my rep and they quickly got back with me. Their communication was top tier. I never felt like I was asking too many questions or needing too much guidance. I also felt like the system was very secure and as we worked through it. I think the fee they charged was very reasonable and worth it coming from the producer. The system was very easy to use when scanning prepurchased tickets or when purchasing with cash at the gate. Cons The only issue we had was tha amount of banks that flag purple pass and do not allow cards to purchase via their website initially. I appreciate the security measures and not positive this is even something purple pass can improve, but wish there was a way to decrease the amount of people that had to step aside to authorize the purchase. Review Source KB K.J. B. Managing Director, Performing Arts Center Performing Arts Used the software for: 2+ years ### "Excellent product, service and overall value!" April 8, 2025 5.0 The team at is incredible. I was so used to having to "fend for myself" before we found PurplePass, it took me a minute but have realized that I can rely on them to quickly respond to every ask I send their way and know that it's going to be done right the first time. The amount of time I've saved since we switched our ticketing solution to PurplePass is considerable. I highly recommend them. Additionally, all of their products and services come at a tremendous value. PurplePass's fees are among the lowest we've found and make the ticketing process very easy for us and our patrons. Pros Customer service is fast and effective. continually implements valuable updates to their product to enhance the user experience. Every feature request we've discussed with them has either been implemented, they're working on, or they've been able to create custom solutions to acommodate our requests. Cons We haven't had any bad experiences with the people or technology. Review Source SV Steven V. Venue Owner Promoter Events Services Used the software for: 1-2 years ### "Solid System with Great Customer Service" July 16, 2025 5.0 Overall my experience with has been positive. Every time I had a question or concern I could call our contact and he'd walk me through it. Pros The customer service is extremely helpful and friendly. Also the ticketing interface is very user friendly. Cons The only thing that I liked least about Ticketing is that we had to order the iPad card readers from the company anytime we did an event. However they are now working with us to get card readers. Review Source JW Jean W. Membership Chair Non-Profit Organization Management Used the software for: 6-12 months ### "Broadcast email Feature" May 1, 2025 5.0 The broadcast email feature has become one of our primary marketing tools. We simply generate an email list to advertise upcoming events, and we see immediate results in our ticket sales on the following days. Pros I am relatively new in using and find it very easy to use. The information generated from the reports we can get is so helpful in targeting future customers. Cons I really haven't found anything that I don't like about it. So far, it has provided me with all the information I need for reaching out to our customers. Review Source VR Verified Reviewer Head Photographer Photography Used the software for: Less than 6 months ### "Purplepass smooth process" November 3, 2025 5.0 Pros I used it to purchase a ticket to go to a free concert and it was one of the easiest processes to getting a ticket for an event. Cons There was not much to not like about because there were no problems with the process. It was very easy. Review Source JB John B. Director Fund-Raising Used the software for: 2+ years ### "Purplepass Review" April 26, 2025 5.0 The customer service was excellent. Whenever we had a question they got back to us immediately. Pros The transaction reporting capabilities are fantastic. We can slice and dice the data through the use of simple radio buttons, and it makes me look quite smart when I produce demographic data on command. Cons We found the remote ticket scanners to be a little slow on the ticket verification process. Review Source