# Purplepass Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Purplepass Software - reviews, pricing plans, popular comparisons to other Ticketing products and more. Source: https://www.capterra.com/p/133885/Purplepass-Ticketing --- # Purplepass Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Purplepass ## What is Purplepass? Purplepass delivers enterprise ticketing for theatres, universities, arenas, festivals, and corporate events. Embed a PCI-secure, fully branded checkout on your own site and let guests pick seats on interactive maps we build free. Sell reserved seating, GA, timed entry, season passes, flex packs, add-ons, merch, and donations; drive demand with unlimited promo codes and built-in SMS marketing. Real-time dashboards surface sales, scans, refunds, and channel ROI so finance, marketing, and front of house stay aligned. A cloud-synced box office POS accepts cash, cards, and comps, while iOS and Android scanners with tri-cellular fallback clear thousands per hour and keep working offline. Integrate with TouchNet, PayPal, Authorize.net, Bluefin, Zapier, and Single Sign On to fit any stack. Qualifying volume unlocks free scanners, printers, kiosks, and our US-based experts answer calls 24/7. Purplepass: high-capacity ticketing without the enterprise headache. ## What is Purplepass used for? [Ticketing](https://www.capterra.com/ticketing-software/)[Event Check In](https://www.capterra.com/event-check-in-software/)[Admissions](https://www.capterra.com/admissions-software/) Overall rating Based on 302 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Purplepass alternatives Highest Rated [4.9 (551)](https://www.capterra.com/p/112510/Ticket-Tailor/reviews/) Starting price $0.28 Per User, Per Month [4.7 (406)](https://www.capterra.com/p/153637/Showpass/reviews/) Starting price Contact vendor for pricing [4.8 (191)](https://www.capterra.com/p/9322/Tix/reviews/) Starting price $0.25 Per User, Per Month [4.8 (271)](https://www.capterra.com/p/47852/ThunderTix/reviews/) Starting price $20.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/133885/Purplepass-Ticketing/alternatives/) ## Who uses Purplepass? Based on Capterra reviews from the past 3 years ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Ticket Reservations 4.8 (111) 81.08% of 111 reviewers that rated this feature as important or highly important With this capability, you can easily set up, manage, and sell tickets online. Reviewers appreciate the intuitive interface, flexibility for group or individual reservations, and seamless website integration. Some users mention older customers may find the purchase process visually confusing. Barcode/Ticket Scanning 4.8 (77) 76.62% of 77 reviewers that rated this feature as important or highly important It gives you fast, reliable ticket scanning using mobile devices or provided scanners. Users think scanning is quick, improves guest entry, and offers useful attendance data. Some reviewers report occasional device battery issues during events. Customer Data Management 4.7 (76) 73.68% of 76 reviewers that rated this feature as important or highly important You can efficiently collect, search, and export customer data for marketing and communication. Reviewers appreciate the flexible reporting, easy data access, and CRM tools. Some users feel batch data downloads and searching specific transactions could be more intuitive. Seating Map 4.8 (67) 76.12% of 67 reviewers that rated this feature as important or highly important Purplepass offers detailed, customizable seating maps that let patrons confidently select seats. Reviewers appreciate the easy setup, color coding, and ability to update maps for different venues. Some users say it’s very convenient for both buyers and administrators. Reporting/Analytics 4.7 (56) 75.00% of 56 reviewers that rated this feature as important or highly important It helps you access clear sales, attendance, and demographic reports for planning and accounting. Some reviewers find the reporting tools valuable for marketing and board updates, though a few mention the interface can feel clunky at times. Event Management 4.8 (59) 84.75% of 59 reviewers that rated this feature as important or highly important Schedule and manage the logistics of activities and other gatherings Purplepass 104 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Handle the registration and admission process for existing and new students Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Tools that help educational institutions or fundraising organizations connect with alumni Application programming interface that allows for integration with other systems/databases Manage attendance for classes, shifts, meetings, or events Track the attendance of specific individuals or groups Process of managing, tracking, and communicating with individuals who are registered to attend an event It gives you fast, reliable ticket scanning using mobile devices or provided scanners. Users think scanning is quick, improves guest entry, and offers useful attendance data. Some reviewers report occasional device battery issues during events. Create, manage, and send invoices or bills to customers Create, update, and manage bookings, itineraries, and reservations Track and manage schedules and meetings via an integrated calendar Schedule in-person or online classes Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Automated reminders and confirmations for booked appointments and events via text or email Manage, organize, and store contact information Track, store, and access client contracts or licenses Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Automatically suggest related, complementary or add-on items to customers You can efficiently collect, search, and export customer data for marketing and communication. Reviewers appreciate the flexible reporting, easy data access, and CRM tools. Some users feel batch data downloads and searching specific transactions could be more intuitive. Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Track products that are for sale at a reduced price or part of coupon promotions Assemble applications and processes by dragging over and arranging pre-built components Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. Electronically collect payments for goods or services Create and send email blasts/campaigns Reminders sent via email Track employee schedules, availability, and performance across projects and tasks A list of events with their respective dates Schedule and manage the logistics of activities and other gatherings Plan an event's time and location Manage tickets for specific events Track collected or paid charges for services performed or access granted Actual floor locations and directions with the virtual floor map to reflect a realistic view of the floor during the virtual tour Software designed for higher education organizations Store, manage and track all forms in a centralized location Register a group/batch of attendees Curating an intentional list of prospective guests as per relative interests to achieve specific goals. Software designed for kindergarten through 12th grade schools Obtain tickets via Kiosk upon arrival at event Automatically identify and save contact information of potential customers Automate workflows and trigger campaigns based on customer actions Access software remotely via mobile devices Notifications via mobile devices Allowing users to order, pay for, obtain, and validate tickets using mobile devices Manage and handle various international currencies Utilize the same app for multiple events Manage and support multiple languages Accept and process online payment transactions Real-time registration over the web Allow users to buy and sell tickets online, register for events, and collect buyer information In-person, onsite registration Allows event organizers to sell and manage tickets directly on-site Adjust communications based on previous interactions or personal preferences Accept and process customer payments for products or services using hardware and software The ability to print tickets before arriving Design, communicate, and distribute incentives to perform a specific action Matrix barcode that stores information Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Receive system updates as soon as any changes are made Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns It helps you access clear sales, attendance, and demographic reports for planning and accounting. Some reviewers find the reporting tools valuable for marketing and board updates, though a few mention the interface can feel clunky at times. Specify type/number of reserved tickets based on seating selected during booking Set & manage permission levels based on user roles and restrict access to only authorized individuals Reports specific to sales analysis for trends and strategies Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Grants the users access to all events for one season Purplepass offers detailed, customizable seating maps that let patrons confidently select seats. Reviewers appreciate the easy setup, color coding, and ability to update maps for different venues. Some users say it’s very convenient for both buyers and administrators. Check-in and out via a mobile device or kiosk Online portal through which end users can access the system, manage tasks, or obtain information Reminders sent via SMS/text message Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Market event via social media tools Scheduling capabilities for employees to view shift-times and employers to schedule staff accordingly Allow customers/users to submit support queries and service requests Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes With this capability, you can easily set up, manage, and sell tickets online. Reviewers appreciate the intuitive interface, flexibility for group or individual reservations, and seamless website integration. Some users mention older customers may find the purchase process visually confusing. Customize, sell, and distribute tickets Organize and track the physical movement of goods from one location to another Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Make a list and register visitors Interact with data visualization elements, such as charts and graphs, to drill down into data Manage volunteer information and direct volunteer resources Record, update and manage waiting lists Seamlessly integrates with 3rd party websites Built-in website builder or integration with third-party site Features 4.7 (274) 4.7 Based on 274 reviews ## Pricing Value for money 4.9 (269) ### Starting price Free trial not available Value for money 4.9 (269) 4.9 Based on 269 reviews ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/) ## Support, customer service and training options Customer Service 4.9 (297) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (297) 4.9 Based on 297 reviews ## User reviews Overall rating 4.9 Based on 302 reviews Filter by rating 5(271) 4(25) 3(5) 2(0) 1(1) Mentioned topic Sorted by most recent NH Natasha H. Digital Media Coordinator Sports ### "Clean, Professional Layout That’s Easy to Integrate and Share" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 7, 2026 The overall Pruplepass has been great. Having the ability to see ticket sales in real time, instead of having to wait for someone else to provide that information. We can also get the ticket page up much faster on our end, rather than working with an in-house ticket team and having to wait because we’re not always their main priority. Overall, it’s nice to have more control over the process. Pros I love how clean the layout is. It makes it easier for customers to see all the information they need about our event. It looks very professional and helps our event feel more legitimate. It was also very easy to integrate into our website and share across our social channels. Cons Overall, I have no complaints. One thing that would be nice to have in the overview section is the ability to place a photograph. I love keeping the logo in the main header, but it would be great to also add an image further down the page. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CF Colleen F. Operations Events Services ### "Outstanding platform for event ticketing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 6, 2026 We have used Purple Pass multiple times because we have been very happy with the platform as well as the support. Pros Purple Pass stands out for its commitment to customer service as well as its straightforward ease of use for admin and end user. Cons We had no problems whatsoever with Purple Pass. The support team was highly responsive and excellent at troubleshooting any issues so no complaints. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LR Lavanya R. Operations Music ### "First time Purplepass user" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 6, 2026 Overall is good once we pass the learning curve. Once you log in and play around a bit and with the help of support, we can get used to it. Pros It has good customization capabilities. Reporting is very detailed. Their support is very good when we reach a human. Cons Probably more beginner-friendly videos explaining what not to do also. The AI needs more training for support Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. John W. Ticket Management Non-Profit Organization Management ### "Thank you Purplepass" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 3, 2026 Excellent customer service and excellent experience. Excellent attention to detail. Always willing and able to assist with issues. Pros This is the third year that we have worked with Purplepass and the customer relationship bonds that has developed is invaluable. During our events and the planning of them, the event ticketing has been seamless. Our representative nice has valuable insight that has become/been helpful in event planning. He and his organization have been so attentive to the needs of our organization and have gone above and beyond to meet our goals. If you are an organization that is looking for a business that is strives to help you reach your event goals, you need look further than Purplepass for your needs. Cons There are no cons working with Purplepass from my personal experience. I had a great experience. Highly recommend. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BA Bailey A. Annual Giving, Donor, and Alumni Engagement Coordinator Fund-Raising ### "An easy to use, versatile platform with amazing support even after signing the contract? Yes please! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 15, 2026 My experience with Purplepass has been excellent, and because of that, I've confidently recommended it to many folks. Purplepass support specialists (shoutout to \[sensitive content hidden\] .!) are there to help long after implementation. Whether it's learning new features or finding ways to accomplish something specific, they are knowledgeable, personable, and easy to reach. They are also willing to train new users on aspects of the platform, which makes it easier when there is staff turnover. They act as a partner in our operations, and it keeps our team from missing a beat. Pros Purplepass truly fits all of our needs. The versatility has allowed us to expand our usage beyond what we thought was possible. It was initially purchased to handle our event management and ticketing. Our Foundation office was able to expand on that and use it seamlessly for athletic events, student club fundraisers, and so much more. Our greatest test of the system was our annual gala. We received such high praise from our attendees. We are grateful for Purplepass for giving a great experience, whether it be to our guests or staff. It truly helps our organization shine. Cons There are not any features that we are unhappy with. We are excited for the addition of ApplePay as a payment option. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Keri Jeanne B. Director, Theatre and Operations Entertainment ### "User Friendly, Great Customer Service, Terrific Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 7, 2025 They made the transition seamless and simple. Our rep \[sensitive content hidden\] is so responsive and I never wait more than 24 hours for a resolution to an issue or help with something. I am very happy we made the switch to PurplePass. Pros It is incredibly user friendly and their customer support is some of the best. You cant beat the pricing for the functionality and ease of use you get with the platform. Ticketing is so easy and the Box Office platform has made out check in process so much more efficient. Cons The only thing I wish they had was the ability to have more than one user per account. We have multiple people that access our platform and I wish we had the ability to have unique user names for each person instead with access limits of one blanket user that has all access. Switched from [Arts People](https://www.capterra.com/p/10010710/Arts-People/) needed a more "friendly" and updated platform that gave us the ability to do what we needed and with a lower price point. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KC Kathy C. Admissions Events Services ### "Excellent customer service " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 5, 2025 Great staff, good experience. Our representative walked us through the setup process was open to creating new options to meet our needs and unique setup. Pros One of the MOST important aspects of any event is to assure proper preplanning and have customer service available during the event for any last minute changes or to troubleshoot to keep the event running smoothly. The customer service from our account representative, \[sensitive content hidden\], has been nothing but stellar! He is there to walk us through being able to set up our event ourselves, help when needed and offer excellent solutions. We are in good hands and the stress of ticketing or equipment issues is far less than any other product we have used previously. The system processing security and value is perfect for our event. Admission scanning process is easy to teach volunteers in less than 5 minutes! Cons We would like to see the ability to use the terminals at the front gate and provide a QR code receipt to bring to entry gate. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RR Rob R. It Chair Food & Beverages ### "PurplePass Makes Event Ticket Sales and Management Easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 5, 2025 I have used PurplePass for the last 5 years for advertising and ticket sales for at least 40 events. As the IT Chair of our club, I find using the product is intuitive and easy to use. Features that streamline building events is the capability to replicate a past event as a template for a future event. The ability to use seating maps for reserved seating is great and having options for custom questions to obtain customer information such as attendee names and food preferences is invaluable. Reporting capabilities are great to use in managing events, use for attendee check-in, and reminder notifications. Lastly, I can't say enough about how valuable their customer support team has been in assisting me promptly when I need product support or custom seating maps built. Pros The product is easy to use, provides the perfect platform for advertising and conducting ticket sales for all of our events which we host 6-8 each year. Cons Inserting images within the content of the description of events requires an outside hosted file structure to import from. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Head Photographer Photography ### "Purplepass smooth process" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 3, 2025 Pros I used it to purchase a ticket to go to a free concert and it was one of the easiest processes to getting a ticket for an event. Cons There was not much to not like about Purplepass because there were no problems with the process. It was very easy. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DT Daniel T. President Events Services ### "Great experience with Purplepass" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 30, 2025 Purplepass is amazing ticketing software, and offers great and easy to navigate website, competitive pricing, and outstanding customer service. Pros From the very beginning, Purplepass' Customer Service has been outstanding. We checked many other ticketing software companies, but when it came to service none could compare to Purplepass. Cons We love Purplepass, and have had no negative experiences selling event tickets and/or raising money using their system. Alternatives considered [Showpass](https://www.capterra.com/p/153637/Showpass/) Reasons for choosing Purplepass Better offer financially, better customer service Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/133885/Purplepass-Ticketing/reviews/) Popular comparisons [Eventbrite vs Purplepass](https://www.capterra.com/compare/114949-133885/Eventbrite-vs-Purplepass-Ticketing)[TicketSource vs Purplepass](https://www.capterra.com/compare/133885-134828/Purplepass-Ticketing-vs-TicketSource)[Beyonk vs Purplepass](https://www.capterra.com/compare/133885-236278/Purplepass-Ticketing-vs-Beyonk)[Showpass vs Purplepass](https://www.capterra.com/compare/133885-153637/Purplepass-Ticketing-vs-Showpass)[Ticket Tailor vs Purplepass](https://www.capterra.com/compare/112510-133885/Ticket-Tailor-vs-Purplepass-Ticketing)[Tix vs Purplepass](https://www.capterra.com/compare/9322-133885/Tix-vs-Purplepass-Ticketing)[ThunderTix vs Purplepass](https://www.capterra.com/compare/47852-133885/ThunderTix-vs-Purplepass-Ticketing) [Fienta vs Purplepass](https://www.capterra.com/compare/133885-171132/Purplepass-Ticketing-vs-Fienta)[Eventzilla vs Purplepass](https://www.capterra.com/compare/117828-133885/Eventzilla-vs-Purplepass-Ticketing)[Accelevents vs Purplepass](https://www.capterra.com/compare/133885-144596/Purplepass-Ticketing-vs-Accelevents)[RSVPify vs Purplepass](https://www.capterra.com/compare/133885-176614/Purplepass-Ticketing-vs-RSVPify)[Bizzabo vs Purplepass](https://www.capterra.com/compare/133885-135385/Purplepass-Ticketing-vs-Bizzabo)[TicketSpice vs Purplepass](https://www.capterra.com/compare/133885-146463/Purplepass-Ticketing-vs-TicketSpice)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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