# Page 2 | Wisetail Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Wisetail the right Employee Engagement solution for you? Explore 71 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133879/Wisetail-LMS/reviews --- Wisetail 4.7 (71) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 2 - Reviews of Wisetail ## Showing most helpful reviews Showing 26-50 of 71 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AH Alyssa H. e-learning manager Retail Used the software for: 2+ years ### "Learning / Branded / Company Culture" February 14, 2025 5.0 Really great. Good service, fair pricing, The tech team addresses critical issues quickly and communicates very well. Pros Providing a fun, branded, company-culture learning hub for employees. Lots of options for adding engagement possibilities. Cons A few small but key features and functions have still not been provided or fixed after several years of requests. Alternatives considered [Adobe Captivate](https://www.capterra.com/p/227148/Adobe-Captivate/) Reason for choosing Wisetail Price, branding, high engagement options like blog feeds, polls, announcements, rewards/badges. Review Source AM Amber M. Vice President of TD Food & Beverages Used the software for: 2+ years ### "One stop learning platform " February 6, 2025 5.0 Their tech and customer experience team work very well together. I never feel like we don’t have resources when something isn’t working or we can’t figure out how to do something. Pros We have the ability to really cater to a user’s experience. Their technology allows for detailed permissions. Plus we love that it can really be a one-stop shop for communication, compliance, development and daily task assignments. Cons New features inside the platform usually have some hiccups for several months. Alternatives considered [iSpring Suite](https://www.capterra.com/p/124358/iSpring-Suite/) Reason for choosing Wisetail The ability to have multiple features for learners at one url. Review Source KO Kaity O. LMS Coordinator Food & Beverages Used the software for: 6-12 months ### "New LMS Coordinator Review" February 9, 2025 4.0 When I first started with LMS I was new to this world completely. offers great materials to learn from in the Drop as well through the webinars. I have gained a lot of knowledge based off those two sources. So far I am really enjoying the platform, however the deeper I get and the more I want to do I am realizing I want more in depth materials to work with. Or I just have not found a way yet, and in that case I am eager to learn more within Wisetails platform. Pros I enjoy the opportunities and various features to get information out to our team. The creating of modules, being able to add various media, and flashcards have honestly been the best ways our team is getting training done and actually retaining the materials. Cons I wish there were more ways to add more material, especially when buidling pages. I am personally seeking a way to build a newsletter sort of page highlighting the events we attend. I am unable to do much with the news article widget, and ultimately I found the best way to do what I was looking for is banners and text blocks. I was wanting a better way to layout the media in particular. Another thing I am having difficulties on is reporting. I am wanting more individualized or reporting based on various promotion dates. Review Source DR Dan R. Recruiting and Training Manager Restaurants Used the software for: 1-2 years ### "Pinthouse Review - Dan" February 25, 2025 4.0 It's been really good. We launched before we had the proper internal infrastructure to maximize it, but as we've been able to sink more time into content creation + oversight, we're really reaping more benefits. Furthermore, the response time on questions has been fantastic, and both me + my coworker have really appreciated \[sensitive content hidden\] responsiveness and guidance through anything we can't figure out on the Drop. Pros Very easy to use on both the admin and the user side. It's also very easy to troubleshoot and make quick updates on the fly when necessary. Cons Some of the reporting is clunky and non-intuitive. There's still some manual work arounds, which is great, but it would be nice to have a more expansive and intricate reporting mechanism. Review Source AB Alex B. Director of Operational Excellence Hospitality Used the software for: 1-2 years ### "Wisetail Review" February 6, 2025 5.0 Overall, has been a great experience and has been well received by all team members. Pros I love the branding capabilities and customer support. Cons There are some file size limitations and some glitches with uploading media where things can disappear. Alternatives considered [Articulate 360](https://www.capterra.com/p/156978/Articulate-360/) Reason for choosing Wisetail We use both LMS but is the main one we use to house all the other content created by our team. Review Source BT Beth T. Human Resources Associate Hospitality Used the software for: 1-2 years ### "Wisetail A Useful Platform" February 14, 2025 4.0 Very good. Reps are very responsive. Feedback from trainees has been very good. We've been able to use training reports in unemployment cases as documentation, so that is very helpful. Reports are robust. Pros Great interface. Much easier to create training courses and run reports than Schoox. Cons There is a steep learning curve and I'd prefer some hands-on training at a reasonable price. Review Source BH Brooke H. Executive Business Partner Food & Beverages Used the software for: 2+ years ### "Wisetail Review " February 6, 2025 5.0 Our experience with has been exceptional. Their customer service truly sets the standard for excellence, consistently going above and beyond to support us. Pros isn't your typical LMS. It offers strong customization options, allowing us to tailor the learning experience to our specific needs Cons A more transparent product roadmap would be a huge win. If offered a public roadmap where users could see which feature requests are in the pipeline versus those that might not be prioritized. Review Source GB Grace B. Corporate Training Manager Hospitality Used the software for: 1-2 years ### "So far, it’s working for us" February 14, 2025 4.0 I’ve enjoyed so far. I think there are opportunities to make it better but for now it’s good. Pros All the features it has. It’s a robust system with tons of capabilities Cons The constant IT glitches and the reporting. I wish the reporting was better and easier to use. Seems very limited. The app is also quite bad Alternatives considered [Absorb LMS](https://www.capterra.com/p/61763/Absorb-LMS/)[Trainual](https://www.capterra.com/p/175749/Trainual/)[iSpring LMS](https://www.capterra.com/p/144871/iSpring-Learn/)[Litmos](https://www.capterra.com/p/133660/Litmos-LMS/) Reason for choosing Wisetail Met our criteria and was able to work out a great first year deal so it worked within our budget Review Source SC Sarah C. VP, Operations Services Restaurants Used the software for: 2+ years ### "Mambo Seafood Review" February 14, 2025 5.0 This is the second company I have implemented with. I am a very happy user. Pros Ease of use and setup from the administrator side. Employee engagement through comments, likes and dialogue boards. Cons Sometimes it's hard to get the right formatting when building a module that includes a series of graphics. I would also like Pdfs to have the option to view when scrolling and not be a link to open in a second screen/popout. Switched from [Inkling](https://www.capterra.com/p/161455/Inkling/) Their LMS was not ready for deployment-was extremely limited in function and there was a long road map of improvements, but very delayed in implementation. Review Source BM Bridget M. Sr. Project Manager, Events and Design Non-Profit Organization Management Used the software for: 2+ years ### "Wisetail...BEST in customer service..BEST in class! " February 11, 2025 5.0 My overall experience with has been excellent! I always receive amazing Customer Service and enjoyed my one-one's with my account rep. They were kind, patient, and always super helpful and knowledgeable. Pros My favorite part of using is that it is intuitive and user friendly! Though, the great customer service I always receive is a close second :) Cons No fault of 's, but what I like least is that because of the additional cost for some of the features, I didn't get a chance to use some of the amazing ones offered. Specifically the multi-language too. I just know it would have been an awesome additional to our platform! Review Source RT Rose T. Director of Process and Systems Implementations Hospitality Used the software for: 2+ years ### "TOG VIBE Crew thanks the Wisetail Crew!" February 14, 2025 5.0 It has been amazing to watch our ever evolving partnership as TOG has grown rapidly along with . Cannot wait to see 2025 with the new sites and OnTrack! Pros The support from the crew! Shout out to \[sensitive content hidden\] for all the calls and demos last year! Thank you, \[sensitive content hidden\], for your tech support assistance too! Cons Certain features we really wanted were not available. Your recent UX enhancements and merge with PlayerLync have changed this though! Review Source WC Wade C. Director Hospitality Used the software for: 1-2 years ### "YAY Wisetail!" February 6, 2025 5.0 I have rolled into three brands over the last several years, and so far, everything has been very smooth. Pros Ease of Use, Team Feedback, and Results are the things that stand out. Cons Some essential features are cost-prohibitive for smaller brands. Review Source JW Jeff W. Video Director Sports Used the software for: 2+ years ### "Great product that we've used for years!" May 17, 2023 4.0 We have been using PlayerLync for approximately 10 years and look to continue that partnership for the foreseeable future. In an industry where things need to work properly and work right now, the fact that we haven't needed to look for other solutions for our needs shows how reliable PlayerLync has been for us. Pros PlayerLync provides a secure way for us to share critical, up-to-date information in different formats on a daily basis with our users. The interface and clean and easy to follow. Support is tremendous and always willing to work with us if we have an issue, which is rare. Cons I can't really say there is anything we don't like. There have been phone calls to support for new things we'd like to see added and occasional hiccups with the software, but support has been receptive to all of our ideas and helpful when things have needed fixed. Review Source CK Chris K. Video Operations Manager Sports Used the software for: 2+ years ### "Simply the Best" May 14, 2023 5.0 Playerlync makes my job easier. It's the one software that I can count on every single day to work. The very few times I've had to reach out to Customer Service the response times are always immediate. Pros Every piece of content that we publish is always delivered and downloaded to every device. There is no need for users to have to search out and manually download what they need. Everything we publish is critical and it's nice to know that the product works every time. Creating users is extremely fast and efficient. Adding users to specific groups is also a breeze. Cons I have no complaints. The product works as designed and then some. Reason for choosing Wisetail Playerlync is simply the best product for what we need. Review Source HC Hanna C. Process and Systems Specialist Food & Beverages Used the software for: 2+ years ### "Amazing product and service!" May 1, 2023 5.0 Pros We love that this is a digital platform that allows us to push company information to our locations quickly and ensure our teams have the most up-to-date information at their fingertips. PlayerLync goes above and beyond to ensure we always have exceptional service. They are engaging and always looking for ways to continue to provide top-notch service for all aspects of our business. Cons Additional categories and another layer of folders to help improve organization Review Source FA Freddy A. Sr. Systems Administrator Information Technology and Services Used the software for: 2+ years ### "Great team and customer support." April 27, 2023 5.0 Thanks to PlayerLync our team can study film and push it out from anywhere at any moment. They built us a custom app and helped us set it up for over 130 ipad users. Pros I've been working with PlayerLync for 8 years now and the level of customer support I've experienced with them is top tier. Whether I'm traveling for work, need a part overnighted, or on a support call at all hours they've always answered the call. I work in a high demand environment and they always pull through for me if I have any issues. Cons I don't have any cons. It's easy to use product. Review Source MB Michael B. Franchise Consultant / Training Restaurants Used the software for: 6-12 months ### "PlayerLync is changing the culture within our organization. The software and support is amazing!" June 25, 2018 5.0 Ease of training, employee retention, and consistency among front line employees. Pros With PlayerLync we have combined LMS, communication, operations manual and important documents all on the I Pad at the location. The data compression allows for countless video and document uploads. Create digital forms, checklists or quizzes that can be tracked and graded within the app. Paper bound manuals and back office PC s are a thing of the pas. Front line employees can get the information they need quickly and consistently. The ability to view short videos instead of reading long, boring documents is changing the way employees learn. The internal messaging feature is awesome, any tablet linked to the system can communicate. Employees can share ideas, solve problems, and communicate easily through two clicks of a button. Uploading content is a breeze. Drag and drop files on the admin site and information is immediately synced to any tablet connected to the system. I can't say enough about how great the support team has been amazing to work with in rolling out PlayerLync in our organization. PlayerLync will do their best to help customize the app to suit the needs of your company. They are always quick to respond and will help with any issues. Cons The multiple choice buttons on forms are set close together. Completed forms are graded but incorrect answers are not highlighted on the completed form weblink. Review Source JH Joel H. Training Coordinator Restaurants Used the software for: 2+ years ### "Fun and easy to use" September 28, 2023 5.0 Fun! and exciting! Pros Allows you to be very creative on how to create your LMS and the support team is always there when you need them. Cons Currently not a big con but employees would like an APP feature which the company is currently working hard to create an APP for users. Review Source VR Verified Reviewer Store manager Apparel & Fashion Used the software for: 6-12 months ### "Easy to navigate " December 10, 2019 5.0 It communicates daily information from corporate all in one place, nicely organized. Pros Information is automatically downloaded into database and can be accessed by any device with that login. Makes information readily available and it is grouped together neatly. Cons Search function doesnt always find what im looking for some keywords dont locate the correct form or information. Review Source LG Lucy G. Former Director of Learning and Development Furniture Used the software for: Less than 6 months ### "PlayerLync is our go-to training platform designed to easily connect, inform and train teams. " November 3, 2017 5.0 Pros The platform is user-friendly, and the capabilities are endless. I appreciate a product that is accessible on the iPad or iPhone, offering versatility to meet our training needs. Training often doesn't happen behind a desk and PlayerLync understands this! The product facilitates two-way communication with our workforce, and allows management to share pertinent information with specific segments of the business. Creating and customizing content, quizzes and forms in order to ensure new hires have retained relevant information before advancing to the next area of content is incredibly useful. On the fly video capture and annotation will be key for training on our warehouse floor. Cons The downside of the product seem to stem from PlayerLync being a relatively new business developing and honing the product at a rate that tries to keep pace with demand. The full integration of Team Manager with the admin portal will address some of the "clunky" feeling of toggling back and forth between those two parts of the system. A streamlined and "non-code" option for inserting images into forms/quizzes will be a huge plus. Integration with cloud-based file management systems like box would be ideal so content sharing via URL would be simplified. Review Source VR Verified Reviewer Learning, Development & Communications Manager Restaurants Used the software for: 6-12 months ### "I love Wisetail because of the LMS's engaging and social features and the company's awesome people." January 3, 2018 4.0 Pros Interactive, easy to brand and customize, social engagement, multi admin layers (but not enough yet!), rules engine is great Cons Cumbersome back end, some extraneous clicks on the front end, some inconsistencies, really wish there was @ tagging and some other automation features. Review Source JD Joanna D. Vice President of IT Services Used the software for: 2+ years ### "We're so happy to have found PlayerLync." June 25, 2018 5.0 Pros This gives our locations access to all current content that we push out. We don't have to worry about outdated materials being referenced in the field. We can also integrate videos in to documents for quick reference. With adding in the internet links, we have a one-stop shop for people to access external platforms through our app. Cons Sometimes the app is glitchy when opening. I wish the Forms could compile entries differently. It would be great to have a web-based access point for when locations break their tablets. Review Source BW Bryce W. Used the software for: ### "Beautiful, Powerful & Responsive" January 29, 2015 5.0 The Learning Ecosystem is a Powerful LMS that offers a seamless experience on PC, Mac, iPad, iPhone and beyond. This allows learners to learn anywhere. With additional access features you can rest assured that certain content can be locked down to only be viewed while at work, and not when employees are on their phones. This is just one of the great features that Wisetail has implemented to make dividing & finding content as easy as possible. Here are the key Pros: - Responsive cloud based design w/a beautiful & customizable UI (HTML5) - Key social features centered around content & recognition - Communication Portals, NOW@'s & News allow for integrated communication to users from directly in the system - Share features allow your learners to upload videos, documents & links, therefore, becoming leaders & teachers themselves. - Leaderboards & points encourages involvements - Content Advocates give transparency to the question "Who endorsed this content?" - Extensive Reporting, SCORM & progress tracking keeps leadership informed about metrics and KPI's - Easy to use, intuitive & simple interface Area of Growth - (Cons) - Search is functional, but lacks finesse. - Not fully functional on IE8 or below (May be difficult for companies using ancient browsers) Summation: The team at Wisetail is truly exceptional. They listen to their customers and excel in customer service in a way NO LMS out there does. It is this level of customer service that drives their development and constant innovation. The dreams of those of us who use the Wisetail learning ecosystem daily is the foundation for new features that make Wisetail great. This just how learning should be: Driven by the learners needs. Review Source JG Joshua G. Assistant Manager Real Estate Used the software for: 1-2 years ### "PlayerLync Review" February 1, 2019 3.0 I enjoyed using PlayerLync and also being the individual who rolled it out to my entire region within Lincoln Property Company. I think it is a great tool and overall very user friendly. I think a few bugs could be worked out but other than that I like the tool. Pros The software is easy to use and very mobile friendly. I like the ease of the system and how it functions with a user that has ever used it before. Cons There tend to be a lot of glitches with the integration between the end user and the admin. And when we called customer service they usually knew about the problem but never shared it with us until we found out ourselves. Review Source RR Rebecca R. Corporate Training Director Hospitality Used the software for: 2+ years ### "We have been using this LMS for about 3 years. It has been an amazing driver for our training." November 29, 2017 5.0 Great benefits of consistency with training. Pros It is so customizable. It allows the user a unique learning experience. I love how it allows us to create custom content for both managers and hourly team members. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.