# Wisetail LMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Wisetail LMS the right Training solution for you? Explore 71 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133879/Wisetail-LMS/reviews --- Wisetail LMS 4.7 (71) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 1st, 2026 # Reviews of Wisetail LMS Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews AM Amber M Vice President of TDFood & Beverages, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “Their technology allows for detailed permissions. Plus we love that it can really be a one-stop shop for communication, compliance, development and daily task assignments.“ February 6, 2025 Chris L A Sales and Technical TrainerTelecommunications, 201 - 500 employeesUsed the software for: More than 2 years. “Finally, the develops test and develop the design to Chrome, and since Windows machines default to Edge, that also sometimes creates a poor user experience. When we did a major update in 2019, Wisetail did not offer a seamless migration. “ February 7, 2025 BH Brooke H Executive Business PartnerFood & Beverages, 201 - 500 employeesUsed the software for: More than 2 years. “It offers strong customization options, allowing us to tailor the learning experience to our specific needs“ February 6, 2025 Chris L A Sales and Technical TrainerTelecommunications, 201 - 500 employeesUsed the software for: More than 2 years. “Size and placement of images can be an issue, The quiz function doesn't allow sequential or matching. “ February 7, 2025 DR Dan R Recruiting and Training ManagerRestaurants, 201 - 500 employeesUsed the software for: 1-2 years. “We launched before we had the proper internal infrastructure to maximize it, but as we've been able to sink more time into content creation + oversight, we're really reaping more benefits.“ February 25, 2025 AB Alex B Director of Operational ExcellenceHospitality, 501 - 1,000 employeesUsed the software for: 1-2 years. “There are some file size limitations and some glitches with uploading media where things can disappear.“ February 6, 2025 HC Hanna C Process and Systems SpecialistFood & Beverages, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “We love that this is a digital platform that allows us to push company information to our locations quickly and ensure our teams have the most up-to-date information at their fingertips.“ May 1, 2023 JL Jules L Manager of Training & DevelopmentRestaurants, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Programming can be glitchy and not save correctly - have to redo forms sometimes, a HIGH-SPEED internet connection is mandatory, there is functionality that it seems should have developed by now, like bulk editing fields in forms, bolding words, creating bulleted lists in forms, adding PDFs to forms, assign groups and manage teams when first creating users“ May 31, 2022 ## Showing most helpful reviews Showing 1-25 of 71 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jamie D. Vice President Learning and Talent Development Real Estate Used the software for: 6-12 months ### "Working with PlayerLync is a partnership that works in the client's best interest. " October 31, 2017 5.0 The ability to individualize learning content based on role and career goals. Since PlayerLync is a mobile app, our associates always have it available. It allows for a more informal self-directed approach to learning, but still provides the reporting and tracking needed. Pros PlayerLync makes a true high impact learning environment possible. Videos, job aids and learning resources are available to associates as it fits into their busy day. Administration of Playerlync is simple, so pushing content to associates is easy and quick. Cons From a user's perspective it would be easier if the form manager integrated with the Playerlync side of the app. This would allow for single sign on and increase ease of use. Review Source NK Nima K. Learning and Development Program Manager Education Management Used the software for: 6-12 months ### "Incredible Wisetail Team" February 11, 2025 5.0 For me the Wisetail Implementation and support team teams are the stars. Its because of my experience with the Wisetail team that i wanted to adopt the platform Pros Flexibility to design the platform the way we want Cons Restrictions in not being able to remove the hard coded settings Alternatives considered [TalentLMS](https://www.capterra.com/p/132935/TalentLMS/) Reason for choosing Wisetail LMS Flexibility to build personalized platforms. Designing and biild up could be more personalized Review Source LG Lisa G. Academy Planning & Strategy Manager Cosmetics Used the software for: 2+ years ### "Employee Enrollment" April 12, 2022 3.0 Customer service is lacking. It takes several weeks to get an answer to a troubleshoot question. Plus they are not very timely with updates to the system. I feel our system is outdated Pros The ability to have all digital materials and videos live in one place Cons Limited to the size of videos and powerpoint presentations for uploading. uploading a powerpoint presentation more than a certain size has to be broken down into parts. Not ideal for someone who is downloading a presentation to use for a class. Review Source JL Jules L. Manager of Training & Development Restaurants Used the software for: 1-2 years ### "PlayerLync - A Life-Changing Amenity" May 31, 2022 5.0 PlayerLync allows our Owners to have far more flexibility in their schedules. Putting the training onus on the platform and the Trainee frees Owners up to run their business more effectively. They can track training and progress from anywhere - even on their much deserved days off. Pros Ease of use, the app, mobile learning, tracking and reporting, ability to make changes on-the-fly, ability to create and edit forms/courses quickly, Team Members enjoy using it, Owners find it valuable, allows Regional Managers to better facilitate their regions Integration into our business was virtually seamless Cons Programming can be glitchy and not save correctly - have to redo forms sometimes, a HIGH-SPEED internet connection is mandatory, there is functionality that it seems should have developed by now, like bulk editing fields in forms, bolding words, creating bulleted lists in forms, adding PDFs to forms, assign groups and manage teams when first creating users Alternatives considered [Naranga](https://www.capterra.com/p/151025/Naranga/)[FranConnect](https://www.capterra.com/p/79205/FranConnect-Franchise-Software/)[Wisetail LMS](https://www.capterra.com/p/133879/Wisetail-LMS/)[CrunchTime! TalentLink](https://www.capterra.com/p/166223/DiscoverLink-Talent/) Reason for choosing Wisetail LMS Functionality, testimonials, pricing with discounts Review Source JL Juan L. Director of Ops Support & Training Restaurants Used the software for: 2+ years ### "State of the Art Software!" December 10, 2019 5.0 Pros The software is easy to use for both the administrator and the user. It requires no wifi to access content including videos that have already downloaded. Cons We need one more level of folders to help organize content in tabs. It is a little difficult to find something while scrolling due to the amount of content we have. Alternatives considered [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[Wisetail LMS](https://www.capterra.com/p/133879/Wisetail-LMS/)[CrunchTime! TalentLink](https://www.capterra.com/p/166223/DiscoverLink-Talent/) Reason for choosing Wisetail LMS Not Web based Competitive Price User-friendly Awesome Support Team at the time Review Source VR Verified Reviewer Manager of Business Operations and Training Health, Wellness and Fitness Used the software for: 2+ years ### "Great Customer Service, Great product" January 29, 2019 5.0 we have had a great experience overall. We have explored various options for best way to use playerlync to best benefit our franchise locations, and have gotten a ton of support while going through everything Pros The customer service is top notch!! Always a pleasure to work with them Cons There is currently no API integration between playerlync and our Operations / POS system . We use playerlync for guest facing forms and it would be great to get the guest info directly into our operations system. Review Source André H. Senior Analyst Restaurants Used the software for: 1-2 years ### "Very reliable, flexible platform. Perfect for fast-growing restaurant chains" November 2, 2017 4.0 It helps us to scale effectively. so it is a perfect platform for big chains. Pros Ease of use is certainly why we use PlayerLync on a daily basis. It is easy to adjust content on the backend side but also very easy for our teams in the restaurants to use the platform. Cons Missing some functionalities that would make PlayerLync even more helpful to us. Especially in the form section some if-functions would be very helpful. Also the connection between forms would improve the usability of data for use. Review Source Shannon F. Director of Training And Development Food & Beverages Used the software for: 6-12 months ### "I love the product and really appreciate that the improvements are being made" January 3, 2018 5.0 Pros I like the mobile access to the product and the user interface for my learners . I like how the content presents and can be helpful for multiple support in operations. Cons Some of the rigidity of set up in modules. I would like to create notifications to Users when folks are in observation cues. I would like to create recertification presets- ex: once certified, in 6 months there were prompted to retake. Review Source Daniel B. Graduate Assistant Higher Education Used the software for: Less than 6 months ### "Complete and total flexibility to tailor content to your individual needs." June 15, 2018 4.0 Annotation and customization of learning goals makes this a powerful training tool. Pros Annotation of videos allows for such comprehensive training. The fact that users can access training videos from a mobile device, and that videos can be annotated to draw a viewer's attention to a specific piece of information, or to emphasize a point demonstrated makes training so versatile and worthwhile. Cons Users have to make sure they are connected to WiFi to make sure the SleepMode Sync feature works properly. Only rarely did this happen, but there are instances of users missing important content because of connectivity issues. Review Source Ryan E. Founder Media Production Used the software for: I used a free trial ### "PlayerLync is awesome! " December 13, 2018 5.0 Pros PlayerLync is robust and easy to use! Would recommend 100%. Cons I haven't experienced any issues or challenges using the software. Review Source DB Dylan B. Manger of NROs Restaurants Used the software for: 2+ years ### "User Friendly " April 28, 2023 5.0 Pros Playerlync is able to be accessed with no WiFi connection and automatically refreshes uploaded content. The content page is customizable and adds a cool flare to the training. Playerlync forms are easy to use and help keep our daily operations efficient and modern. Great support overall from the entire Playerlync team. Cons The backend can be a bit tricky at first. Review Source JS Jackie S. Manager of Learning and Development Restaurants Used the software for: 6-12 months ### "Information at your fingertips" May 12, 2023 5.0 The support from the team has been amazing in setting up our platform and optimizing the features for our teams. Pros I love that information can be updated instantly without having to produce new materials before it is in the hands of the end user. Cons I would love to see more features added to the Learning Management System functionality and future integration capabilities with back office systems. Review Source BP Brittany P. Managing Director of Operations Used the software for: 1-2 years ### "Wisetail has moved the needle in a huge way for our nonprofit organization." January 17, 2018 5.0 We are able to disseminate information with remote employees and train volunteers with the click of a button and at a fraction of the cost using Wisetail. Pros The customer service and ability to easily customize to our ever-changing needs. We have been able to use Wisetail as an intranet AND as a tool to engage and train volunteers at a fraction of the cost. Cons The current admin side is a little clunky, but at the most recent Apex conference, it was revealed that BIG changes are happening to make the backend much more sleek and user-friendly. Review Source CR Charles R. EVP Operations Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Satisfied Customer" December 13, 2019 4.0 We have created a form that allows remote users to participate in creating sales orders in a uniformed manner. We have also used these forms to further develop a process to notify support personnel that new accounts have been created in our legacy systems. Pros The software is easy to use, and can be deployed on a number of mediums. We are able to customize forms that we use in our order fulfillment process. We also use the software to create test that enable us to measure knowledge and design content to increase employee development. Cons that is was slow to be made available to different electronic platforms, i.e. android v iOS; and on different operating systems. Review Source CB Clark B. Director of Human Resources Used the software for: ### "Wisetail "rocks"...enough said." February 18, 2016 5.0 I had been looking for an LMS for a few years before coming in contact with Wisetail. Their program is exactly what I was wishing would be available for businesses to create their own content but have a delivery system (Wisetail) to get the training delivered to the team. Shooting a quick video or creating a quick training segment wasn't the issue, the issue was how do we deliver the content, test on their knowledge of the training, and track who has completed the training. Wisetail has developed the solution that allows our business to create our own content, deliver, test and have record of all our training. My opinion of Wisetail....the greatest asset in any organization is the people. Listen and watch Wisetail's story. It's real and it speaks volumes about their culture and how they run their business. Visit them in Bozeman sometime and you will be able to see for yourself....they are the real deal. I honestly cannot come up with a con off the top of my head. Their system is unique and takes some time to learn how it works, but it is not difficult. Just like any new program, it takes effort on the user's part to understand. Once you see how it works, it just clicks. Also, they are great about modifications or tailoring the system to your needs where they can. They will be honest if the request is outside their ability to deliver. I highly recommend Wisetail to anyone that is looking to improve their training across a company that may span multiple locations. Review Source NS Nathan S. Systems Admin Automotive Used the software for: 1-2 years ### "Central Management " January 29, 2019 5.0 Pros being able to control and manage company documents centrally, keeping the most up to date information available to employees. Cons nothing yet, still learning about all the capabilities the software offers. Review Source LG Liz G. Sr. People Services Coordinator Used the software for: 6-12 months ### "PlayerLync has changed how we communicate, update data and educate within our organization." June 25, 2018 5.0 Pros We appreciate the ease of updating files and the stellar customer service. Response time is always quickly and issues are immediately resolved. Cons I haven't had any challenges thus far with the software. Any issues that I have experienced have been addressed/resolved. Review Source SV Sheri V. Executive Vice President Used the software for: ### "Easy mobile access to video accelerates our sales cycle and saves us money" September 24, 2015 5.0 When I realized PlayerLync made our sales and marketing video and documents accessible completely offline on the iPad, I knew it was the right solution for us. Before we started using PlayerLync, prospects didn't believe how amazingly well our Water Treatment Product worked. Now our sales team is able to show video of these types of products in action anywhere, including lunch and dinner meetings, and it helps drive credibility and accelerate our sales cycle. You simply cannot get better video quality than PlayerLync, especially when you see it next to Dropbox and streaming solutions. Video is a much more effective medium compared to paper collateral, and knowing that our videos play seamlessly on the iPad when presenting to a client is a huge advantage and gives me peace of mind. Additionally, PlayerLync is saving us a significant amount of money that we were spending on costly print materials. Review Source KS Krista S. Director, Training and Development Used the software for: ### "Wisetail gets Restaurants" January 29, 2015 5.0 We chose Wisetail over other LMS offerings due to ease of implementation, demonstrated understanding of the restaurant business, comprehensive branding options, down to the user reporting features, ease of course building/updating, and the social/communications aspects of the tool. Now that we are a month into our implementation, we are even more certain that we made the right choice. Wisetail listens to their customers with a genuine desire to learn from the feedback and to create additional features for all of their clients. Our client experience person is keeping our implementation on track on the Wisetail side and ours with weekly calls and anytime emails. I am confident that we will be able to meet our aggressive timeline, and launch our site at an important company conference this spring. Review Source CC Chad C. Director of Training Used the software for: ### "A simple, straightforward way to get video and documents right into employees' hands" September 29, 2015 5.0 PlayerLync provide us with simple, straightforward way to get video and documents right into employees' hands - and bandwidth is no longer a concern! PlayerLync also gives us brand-message control over all of our assets, that we can now quickly and easily update anytime. We don't have a ton of training hours and we needed a solution that would allow us to train new team members quickly. PlayerLync offers a very easy and seamless experience for our end users. It's something we can put right in front of the learners, and we don't need to teach them how to use it. You just get in the app, tap the screen, and that's that. Review Source JN Jamila N. Sales Training Manager Used the software for: ### "The Machine Behind the Curtain!" September 24, 2015 5.0 PlayerLync is the machine behind the curtain! iPads are great! But it's PlayerLync that is going to make it happen in the background. With automatic content delivery to our sales team's iPads, PlayerLync makes us more efficient, consistent, accurate, and streamlined. Their technology let's us distribute and remove content right from the iPad, and also let's us validate and track who is using what content. PlayerLync ultimately helps us optimize our sales training and arm our sales team with the right version every time. Review Source JS Jeff S. VP Organizational Engagement Used the software for: ### "Great system that integrates a wholistic approach to learning" January 29, 2015 5.0 Pros: Great Facebook-like feel; social tools / portal / learning all in one clean system; all learning elements and social interactions structured on one page with superb visual elements; great customer service; easy to implement; fast enhancements based on customer suggestions Cons: backend reporting and versioning functionality could be more robust; relatively new system still evolving (a pro and con, I guess) Review Source RC Ruth-Ann C. Director Learning and Organization Development Used the software for: ### "So happy we found Wisetail!" February 2, 2015 5.0 Wisetail, for us, has enhanced the excitement around learning exponentially. We currently have a usage rate of 99.6%. Wisetail is easy to use, easy to customize to our needs, and the Wisetail associates are very responsive to our questions and needs. Review Source JJ Jenny J. Corporate Trainer Used the software for: ### "Easy to learn and manage." April 9, 2015 5.0 Would like to see a few more features to personalize the sight on the admin side. Still trying to wrap my head around enrollments. Review Source Chris L A. Sales and Technical Trainer Telecommunications Used the software for: 2+ years ### "Growing into a solid partnership" February 7, 2025 4.0 I've invested a lot of time and energy into this product and at times felt frustrated by design limitations, glitches and earlier struggles to be heard and understood by the Wisetail team. Having said that, I've felt that the support and product updates have improved significantly from those early days. I've used other products that have grown stale and failed to keep up with the needs of their clients. I truly believe Wisetail is striving to do better. Frankly, I don't want to start over again with someone else, and they've demonstrated a commitment that I feel largely justifies the partnership. Pros This LMS provides a flexible platform design to meet a variety of learning environments. We've used the custom editing tools, SCORM upload, quiz creation, gamification and certification tools, and utilize a number of the provided reports. Over time the support staff have become much more responsive to our needs and addressing needed fixes. Cons While there is some level of customization, we have definitely hit up against limitations. Size and placement of images can be an issue, The quiz function doesn't allow sequential or matching. You can schedule reports and filter the content, but some content can't be removed and it's a csv file, so I have to clean up the file before sending to stake holders every week. We've used this product for nine years and have struggled through its evolution. It's mainly geared towards restaurants and environments that track ongoing skill testing, neither of which match ours. When using SCORM, we do have hiccups with modules not displaying complete. Finally, the develops test and develop the design to Chrome, and since Windows machines default to Edge, that also sometimes creates a poor user experience. When we did a major update in 2019, Wisetail did not offer a seamless migration. Everything had to be re-created by hand. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.