--- title: "ZenMaid Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ZenMaid the right Maid Service solution for you? Explore 205 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/133875/ZenMaid-Software/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-03" --- ZenMaid 4.7 (205) [View alternatives](https://www.capterra.com/p/133875/ZenMaid-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 3rd, 2026 # Reviews of ZenMaid Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews PF Petro F Cleaning serviceConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months. “The Text and Email Communication keeps clients informed, Form Management simplifies our processes, and Call and Subscription Management helps us stay organized.“ August 15, 2025 MH Michael H DirectorChemicals, 11 - 50 employeesUsed the software for: More than 2 years. “Sometimes there are glitches. But there are glitches in every single software we use occasionally so it's kind of unavoidable.“ November 10, 2025 CB Charese B OwnerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “I liked how colorful the scheduling software is and the ability to color coordinate cleaners based on individual needs.“ November 11, 2025 RZ Romana Z CEOFacilities Services, 2 - 10 employeesUsed the software for: 1-2 years. “It’s a great idea and very well designed, it just doesn’t fit perfectly with how our bookkeeping works here, which makes it harder for me to integrate into my business.“ October 13, 2025 SB Shelley B OwnerConsumer Services, 11 - 50 employeesUsed the software for: More than 2 years. “User friendly, saves time entering new clients and provides a client database that captures information from size of home, type of clean, and frequency.“ October 6, 2025 Kirill V OwnerProgram Development, 2 - 10 employeesUsed the software for: Less than 6 months. “We've set up the process where we send invoices with ZenMaid, but multiple customers were not able to process their payment online, and we ended up chasing invoices.“ January 6, 2024 HM Hannah M OwnerIndividual & Family Services, 2 - 10 employeesUsed the software for: 6-12 months. “I love how ZenMaid offers automated text reminders to not only customers for their upcoming appointments but also the technician that’s scheduled.“ March 28, 2025 SR Suyen R OwnerEnvironmental Services, 2 - 10 employeesUsed the software for: 1-2 years. “You can’t get to talk to someone over the phone If I need help. “ November 12, 2025 ## Showing most helpful reviews Showing 1-25 of 205 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Home Cleaning Services Used the software for: 3-5 years ### "Best Cleaning Company App" April 24, 2026 5.0 Very happy with the customer support we have received, they are very proactive, and professionals, I would definitely recommend. Pros Client management is a user friendly and secure to use. Compare to other companies, the price is just right, and it had help me to save time by sending automatic emails and text messages reminder, which at the same token had helped me to focus in marketing and bring more customers to my platform. Cons Whenever they have updates, we, as customers, do not receive a message for heads up, and it gets very slow and even crash. But fortunately, they work hard and put it back on pretty soon. Alternatives considered [POS Maid](https://www.capterra.com/p/104050/POS-Maid/) Reasons for choosing ZenMaid Because of the reviews and price. The competitors where way higher than ZM Review Source Response from ZenMaid July 12, 2026 Thank you, Fary and Armando! Been lovely to support your business and family over the past few years :-) Renee H. Manager Used the software for: 3-5 years ### "If you were in the cleaning business try zenmaid!" February 17, 2026 5.0 Absolutely love that there is a platform specifically designed for cleaning companies, overall experience was very positive Pros The user friendliness of managing multiple teams and various cleaning frequencies all at once. It’s also a very specific platform made for cleaning companies and service industry jobs with regular occurring appointments. Cons I don’t have too many complaints. Once in a while, there would be a glitch where you would delete something and then it would end up on the schedule randomly further down the Calendar for no reason. It would always get fixed very quickly though, and there are a very responsive company. Switched from [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) Because I made was tailored for our cleaning business. Review Source Chief Sparkle Officer and Owner Used the software for: 3-5 years ### "LOVE ZenMaid for My Cleaning Business!" December 10, 2025 5.0 Incredible! They are always there to help me when I have questions and especially when I just want to speak with a human. They will do one on one video screen shares if there is something you need shown to you. Pros I love that it is specifically for the cleaning business industry! They are ALWAYS adding features and welcoming ideas to improve/add features. The customer service is TOP NOTCH! Cons When I first began using ZenMaid about 3 years ago, they didn't have some features, but they have added them since then. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reasons for choosing ZenMaid Honestly, the aesthetics of it. I had 2 cleaners and didn't initially know what I was looking for in a software at the time. Glad I chose ZenMaid! Review Source Owner Used the software for: 1-3 years ### "best choice" December 10, 2025 5.0 very happy with the software and we will continue to scale our business with Zenmaid. Must have software, if you are looking around for a booking software for your clean business just go with Zenmaid, it will save you time looking elsewhere Pros so happy with Zenmaid as booking and revenue tracking for our business is fantastic, we can also color our teams and see how many jobs do each team have in there day so whenever a new lead calls we can see which team has room to squeeze in another job Cons when dispatching out cleaners to jobs, if there are some sort of bill assigning cleaners to jobs would make things quicker as we publish shifts every week. Bulk invoicing & bulk dispatching would save us so much time Review Source Owner Used the software for: 3-5 years ### "Zenmaid - The best App for building your cleaning business" November 24, 2025 5.0 I have used Zenmaid for many years, and my overall experience has been really good and easy to teach to my team members. Pros As with any new program, there is a learning curve to be navigated. I reached out to the team as I had questions when I first began with this APP, and the answers were very helpful and timely. They are there to help along the way. Another thing is that these builders know the business and are always looking for ways to improve, as well as considering suggestions from users. The calendar is wonderful and clear to help run my team and clients. Love this APP Cons Nothing that cannot be navigated easily. When the team updates with new items, it may take me a minute or two, but it is easy to figure out. If not, I ask the team. Review Source Suyen R. Owner Used the software for: 1-3 years ### "Customer support" November 13, 2025 5.0 Customer support is very good. Every time I need help. They are very understanding and very professional. Pros They do more then other cleaning software for their money. Easy to get any documents I need without calling or getting in touch with someone, and is easy to learned. Everything I need is just a click away. they listen to their customers needs to improve the software, and they always working in new features.! Cons You can’t get to talk to someone over the phone If I need help. They just help by email and will call you if is something extremely usufull. Review Source Owner and Operator Used the software for: 3-5 years ### "Zen Maid Cleaning Business Software Review " August 18, 2025 5.0 I have had a mostly positive experience with Zen Maid. No one can achieve perfection, but I'd say this company cares about the needs and desires of its clients overall. I would recommend them to anyone looking to start or improve a cleaning business. Pros This software is the best on the market for residential cleaning services. They are very interactive and listen to their clients. They take customer ideas and implement them to enhance the software's capabilities. I have searched around and found that nothing else offers what they do. The cleaners love the GPS function, and that is what truly put us over the edge when looking for software for my business. They have also consistently added value by adding new features that make managing the day-to-day operations a little easier. Cons Delays in sending invoices. They had a glitch or two, but they got it figured out and corrected the issue. They also compensated my time. Review Source Owner Used the software for: Less than 1 year ### "Zenmaid is good but could use improvements" November 12, 2025 4.0 I tried It for a few months based on someone else recommending it but decided to switch to Jobber for its features Pros I liked how colorful the scheduling software is and the ability to color coordinate cleaners based on individual needs. Cons I did not think it was simple to learn how to schedule clients and also did not like how the calendar looked overall. Switched from [BookingKoala](https://www.capterra.com/p/162331/BookingKoala/) Recommendation by a colleague and decided to give it a try Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reasons for choosing ZenMaid Jobber was very expensive and I wanted to try Zenmaid first to see if it was better. Review Source Owner Used the software for: Less than 1 year ### "Lack of Customer Support" January 8, 2024 3.0 We were not able to collect payments from the customers, despite the fact our CC company was working just fine. We've set up the process where we send invoices with ZenMaid, but multiple customers were not able to process their payment online, and we ended up chasing invoices. Some of our clients lost trust and were annoyed, and complained about the experience. ZenMaid refused to take the concern seriously and blamed us and our customers for the error. It was integrated via Square, we've talked to Square multiple times and sent invoices separately through Square, which is working fine. We confirmed that the error is with ZenMaid, and their integration, and thy won't do anything about it. Pros Easy to use, friendly UI, unlike Booking Koala, it's well structured and easy to start using. Cons Customer Support is terrible and lacks of some basic functions that should have been implemented. Switched from [Maidily](https://www.capterra.com/p/201538/Maidily/)[BookingKoala](https://www.capterra.com/p/162331/BookingKoala/) Customizations / Customer Support are up to the par Alternatives considered [Maidily](https://www.capterra.com/p/201538/Maidily/)[BookingKoala](https://www.capterra.com/p/162331/BookingKoala/) Reasons for choosing ZenMaid UI and overall process flow in their product Review Source Owner Used the software for: 1-3 years ### "Fantastic CRM! " March 26, 2025 5.0 Fantastic software to use! Came from another well known CRM and Zenmaid blows it away! Very thankful that this is a specific software dedicated to cleaning! Pros Ease and use-ability. Very easy to learn and to teach! Cons Would like the ability to have different account for teaching purposes. Would make new office staff more comfortable to click and mess things us without actually messing up the schedule! Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) ZenMaid is specifically geared toward cleaning! Jobber had a lot of features missing that Zenmaid has!! Review Source Director Used the software for: 3-5 years ### "Our most important software for our cleaning service " November 11, 2025 5.0 It's a very good system, not as much of a learning curve compared to booking koala - which I spent an entire weekend learning, before deciding to stick with zenmaid. Zenmaid is Much easier to figure out. Nothing worse than training a new admin person up to use an extremely complex software. I'd love to see an AI assistant to give suggestions on scheduling, taking into account client location, cleaners location, the length of the clean, fitting into the cleaners availability etc. Scheduling can be a logistical nightmare, so having AI assistance would be awesome. I see they have a maps view now, so I'll try to learn how to use it, that will probably help. Pros Managing clients, the schedule etc. You cannot scale without a good client management system. If you don't use one you'll always stay small Cons Sometimes there are glitches. But there are glitches in every single software we use occasionally so it's kind of unavoidable. Review Source CEO Used the software for: 1-3 years ### "Great software made for cleaning companies" October 14, 2025 5.0 I’ve tried looking into a few other software options, but so far ZenMaid fits my business the best in terms of features and price. It has everything I really need to manage my cleaning service smoothly, and it’s easy to use. Overall, it’s been a great experience and definitely worth it. Pros I love that ZenMaid is made just for cleaning businesses. It’s not some general software you have to adjust to your needs — it’s already built to fit how we actually work. Everything’s in one place: clients, schedules, reminders, messages… Cons Some features, like invoicing and tracking hours for employees, aren’t fully compatible with our local accounting rules, so I can’t really use that part of the system. It’s a great idea and very well designed, it just doesn’t fit perfectly with how our bookkeeping works here, which makes it harder for me to integrate into my business. Review Source secretary Used the software for: 3-5 years ### "You need ZenMaid!" October 16, 2025 5.0 I highly recommend ZenMaid to all cleaning companies. Their customer service is fantastic and I appreciate how they actually listen to their clients and are always making improvements based on feedback. Pros We have been using Zenmaid for over 6 years and it has saved so much time! Love the automated email & text reminders, as well as the new invoice format. Makes my job so much easier! Cons We like it all! Nothing negative here! Honestly! ZenMaid is always making improvements based on client feedback and that is greatly appreciated! Review Source Owner Used the software for: Less than 1 year ### "Zenmaid is the best!" February 20, 2025 5.0 They are always fast responding and accommodating. Their customer service go above and beyond. They are always changing and adding new upgrades to the system! Pros Their software as well as their customer service. Cons The mobile app capabilities are less than the websites. Switched from [Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) It was advertised to be the best and they are Review Source CEO Used the software for: 1-3 years ### "Freedom to Live" December 3, 2024 5.0 Zenmaid has simplified our business and has helped me with less time in the office and more time doing what I love. Pros I love that it works wonderful for our cleaning service. We have less lockouts and more payments where clients can add payment details. It has simplified many aspects of our business Cons Having to pay for extra SMS messages. A flat rate would be lovely. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) The pricing is what made me switch to zenmaid Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reasons for choosing ZenMaid The price was really what took the lead. Then the ease of use Review Source Chief Executive Officer Used the software for: 3-5 years ### "We recommend Zenmaid! " November 27, 2024 5.0 Overall, we have had a great experience with Zenmaid and recommend it to all other cleaning business owners. Pros We like the simplicity, ease of use, and affordability. The customer service is also phenomenal. Cons New updates causing it to become a little slower. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[Jobber](https://www.capterra.com/p/127994/Jobber/)[Connecteam](https://www.capterra.com/p/153140/Connecteam/) Reasons for choosing ZenMaid Price, ease of use, and options within the app. Review Source manager Used the software for: 3-5 years ### "ZenMaid ROCKS!" December 21, 2023 5.0 ZenMaid first and foremost has allowed us to reduce our office administrative staff from 5 employees to 3 employees which has resulted in great savings. ZenMaid has removed so many of the repetitive and ‘non-revenue’ generating tasks from our day to day and allowed us to focus and spend more time on generating new leads and really developing our sales abilities. Pros I make a point of attempting to utilize every single feature available to us in ZenMaid. I literally re-watched Courtney’s Boot Camp video over and over again to get a solid understanding of what ZenMaid had to offer and how I could implement every single solitary feature to my advantage to save time and make it easier for my administrative staff, my field staff and my clients. I LOVE the ‘user friendly’ quality of ZenMaid … training administrative office staff is utterly a BREEZE! I LOVE the automated emails - they ROCK and save billions of hours of work. I LOVE the automated text messages - they are also AWESOME! Sadly, due to cost cutting measures we have opted to not use text messages as we are charged extra for those. I LOVE that all texts and emails are CUSTOMIZABLE - this is FABULOUS! I LOVE the cleaner APP - it has made a MASSIVE difference for our field staff giving them so much more freedom and much less responsibility in that they are no longer required to manually track any changes to their 2-week-old-printed schedule! I LOVE the ease of invoicing clients via ZenMaid! I also LOVE that on special occasions such as Christmas and Halloween, ZenMaid updates the look of the software to celebrate the season. I LOVE the reporting that ZenMaid offers and again, I make a point of utilizing as many of the reports as I can to assist me in my day to day tasks and reporting to the company owners. Cons Currently ZenMaid will notify us of a scheduling conflict but only for the first visit of a recurring schedule. It would be great if ZenMaid would notify of any and all future conflicts or at least up to 6 months in the future. Presently I must “eyeball” cleaners' schedules to catch future scheduling conflicts. There are a few other minor and non critical fixes outstanding but I have already brought them to the attention of the ZenMaid team. I also appreciate the Help & Community and Inner Circle that ZenMaid set up, I think these are excellent ways to generate feedback from all users. Switched from Prior to joining ZenMaid we were using an internal (house) scheduling system software which had many limitations including not having an APP for our cleaners to use and no ability for our office staff to work remotely in the event of illness. Alternatives considered [Automaid](https://www.capterra.com/p/149364/Launch27/) Reasons for choosing ZenMaid ZenMaid was new and fresh. The fact that the team seemed to be younger was appealing and gave a “cutting edge” vibe. We were also looking to get away from our desktop software and move to a web based software, which was not offered by the other companies that we explored. Review Source Response from ZenMaid January 16, 2024 Angela, Your enthusiasm in this review got us PUMPED. Thanks for taking the time to write all of this, and we'll take the feedback on the scheduling conflicts to hear. We appreciate you and look forward to a long partnership with you and your company! Owner Used the software for: 3-5 years ### "One awesome product" August 28, 2024 5.0 This product has changed my life and my business in nothing but positive ways. I am so glad I bought this and have used it for two years and will continue to do so. Pros Scheduling multiple jobs for multiple people. The email and text templates it sends out to clients. Time clock and payroll. Cons Only thing I can say is it lags sometimes but honestly that may be a problem with my computer not sure Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reasons for choosing ZenMaid Pricing plus it was specifically for maids and I read some great reviews. Review Source Co-Owner Co-Owner Used the software for: Less than 1 year ### "Co-Owner" November 7, 2019 5.0 We have benefited from using ZenMaid tremendously. We have become VERY organized with scheduling our clients. More organized business = happy clients = more business. We have grown our team due to the scheduling feature as it became easy to see and record workers' appointments. We have saved TIME. Our teams have saved time thanks to the map feature being able to click right on the address and not get lost. As owners, we have saved time with scheduling, billing, etc.! Pros Gosh, this is tough to answer...I like most how it is affordable. Also everything for operating my cleaning business is in one place. It is SIMPLY laid out and easy to navigate through. TONS of useful features from color coordination, on my way texts, tracking client payments, dashboard, etc.. Also there's such caring team who operates Zenmaid where they RESPOND to your questions and concerns in a timely manner. Cons The thing I like LEAST is the name...We are not MAIDS but cleaners. It would be ideal if it was called Zen. The task feature is something I don't care for. It seems like there isn't much usefulness to it. It would be ideal if there was a icon on the left side for tasks and it was like a "To-Do" list. I feel it's currently more of a "reminder" than a task. As an owner, needing to use the browser to change the schedule/assign workers last minutes. It would be ideal if there was a separate thing so we can do that right from our phone with ease. Switched from [monday AI Work Platform](https://www.capterra.com/p/147657/monday-com/) ZenMaid was tailored to cleaning companies. I felt confident switching after reading the reviews and looking at the FaceBook support group. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reasons for choosing ZenMaid ZenMaid's layout and navigation is so much easier/smooth and less overwhelming. Review Source Student M. Chief of Student Maid Used the software for: Less than 1 year ### "“There is no failure. Only feedback.” – Robert Allen" November 6, 2019 4.0 The benefits of having someone else take care of an important software we use daily has been great. Because our other software was in house, the upkeep and updating took a lot of time and pulled us away from things we should be focusing on instead. Its the saying "leave it to the pros" is where I am going with this. I think its hard for anyone to switch to something completely new after using something else for years, but the Zenmaid team made it easy. Pros The layout is easy to look at and use. If we have any issues at all, we can easily contact someone in the company for help (and they are always helpful!) It makes us question systems we have put in place before we started the software showing us that there are other ways to do things. (makes us think more efficiently). I love the ideas/feedback section on the software and being able to see other peoples suggestions AND I really love the Facebook group and getting to know other companies all over the world. So coo! Cons Im not sure if its because our last software had a custom online booking we created, so I am comparing, but I wish it was more customizable for how we charge and lets us have more forms for difference services we offer. We have had to add a step back in our process to confirm booking information, where we wish it could be a one in done on the clients end. We had spots we put on our schedule that were specific for online bookings, so anytime a potential client tried to book, they could see what was available and book it themselves. Easy money for us not having to do anything! haha. Switched from The person who designed/managed our software got a new job and wasnt able to keep up with the needs of the company. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reasons for choosing ZenMaid It had significantly more features that fit our needs. Review Source CEO Used the software for: 1-3 years ### "Must have " November 13, 2019 5.0 Zen Maid overall is a must-have for any cleaning service. It is a professional advantage to have clear communication from your client to the office to the field . As you grow scheduling can become challenging Zen helps to keep things simple and the features improve all the time . The zen maid team is also a great resource to those newer to the industry. I’d recommend using zen to help you grow and obtain a professional image . Pros We love the auto scheduling and reminder features . The system is very helpful for keeping all your clients info in one place and staying on track of things . The app is also great for keeping track of employees with GPS and auto reminders Cons There are a few issues from the technicians cell app our cleaners report connection issues and notes don’t always save . It would be amazing to see photo sharing , live dispatch screen that shows openings vrs bookings to assist with scheduling . A group message area would be awesome too . Switched from [Deputy](https://www.capterra.com/p/167811/Deputy/) No auto scheduling and not industry specific Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reasons for choosing ZenMaid Industry specific with auto scheduling, staff auto reminders . Text / email capability’s , cell phone app, gps in / out times , made by cleaners for cleaners ! Review Source Owner Used the software for: 3-5 years ### "Easy to Love ZenMaid" April 16, 2025 4.0 Overall I'm very happy with ZenMaid and love the fun and caring community!! Pros The scheduling and automated reminders. It's easy for the everyone to use and understand! Cons Still not able find a solution to help clients unblock the reminder text numbers. The fix is still not working :( Review Source Owner Used the software for: 3-5 years ### "ZenMaid 5 star review " February 22, 2025 5.0 We have been using ZenMaid for a couple of years now and I honestly don’t know what we did before. Not only does it make running the business easier but the staff love it. When bringing on new hires they are always impressed and remark that they’ve never worked for a more organized company. Pros Ease of use, organizational systems, support Cons I used to have issues about adding checklists for clients until they just added that feature! Review Source Business owner Used the software for: 3-5 years ### "Best softwear" March 12, 2025 5.0 Love it, wouldnt be without it. Super easy to use. Pros Makes my life so much easier abd for all of my staff too. Everyone knows where they need to be. Cons Sometimes it glitches but easily fixed by the team Review Source CEO Used the software for: 3-5 years ### "Superb Service" February 25, 2025 5.0 Fantastic! You guys are great. Wonderful customer service with quick responses. Pros The ease of using it. Your system is very user friendly. Cons Would love more reports and more to do in the app Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.