# Punchpass Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Punchpass the right Yoga Studio solution for you? Explore 185 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133857/Punchpass/reviews --- Punchpass 4.8 (185) [View alternatives](https://www.capterra.com/p/133857/Punchpass/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 28th, 2026 # Reviews of Punchpass Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews SF Stephanie F Owner and Fitness InstructorHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “My clients love the Content Library option and the ease with which they can sign up for classes online and have the Zoom links delivered to their inbox before every class.“ May 13, 2025 OL Ona L Fitness InstructorHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “I don’t want to pay extra for the ability to have my clients log in & see where they’ve signed up, but that’s my only complaint.“ August 2, 2024 SG Sandy G Founder, PresidentHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “I've been able to offer 1:1 sessions, group classes, workshops, and access to a library of recorded workouts to customers all over the world. “ August 1, 2024 SS Stephanie S OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Their Reports options are not as detailed as some other platforms, but I am not in need of such detailed reports on a regular basis.“ August 8, 2024 IB Inga B Yoga TherapistHospital & Health Care, Self-employedUsed the software for: 1-2 years. “The system sends automated reminders for upcoming classes and appointments, helping to reduce no-shows and keep clients engaged.“ August 1, 2024 KR Kim R OwnerPerforming Arts, 2 - 10 employeesUsed the software for: Less than 6 months. “I would think it also makes it less likely they will purchase more than 1 series due to the lack of ease with multiple purchases.“ February 20, 2025 KA Karen A Owner, primary teacherHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “Punchpass also provides email templates and automation features that have improved my communication with my students.“ August 5, 2024 AM April M Yoga Studio OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “My private appointments are not consistent on the day or times which means I cannot use this feature.“ August 1, 2024 ## Showing most helpful reviews Showing 1-25 of 185 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Micki P. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Elite Customer Service!" April 13, 2026 5.0 My overall experience has been excellent, especially with the staff. Changing to Punchpass was scary at first but well worth it. Pros The prompt response from their team. Always had a response within an hour, which I have been with other software companies and that has taken days. I am impressed! They are patient, explain everything thoroughly, and problem solve with me on the call and give me different options to look at. I highly recommend! Cons Sometimes difficult to navigate...to many steps. Once I learned the system it did get easier. I would like to see less steps in the future if possible. Review Source Response from Punchpass April 28, 2026 Thanks for such a thoughtful review! Our team work hard to understand the needs of every business we support and it means a lot to have that recognised 🙏🏼 LR Liz R. Yoga Teacher and Studio Owner Health, Wellness and Fitness Used the software for: 2+ years ### "PunchPass is the Best!" November 14, 2025 5.0 The customer service is excellent. The team at PunchPass have always been attentive and timely with any questions that I have had over the past 5 years. Pros Has all the right features for a reasonable price and PunchPass is always adding new and improved features. Cons Would like a user friendly way for someone to sign up and bring a friend. Everyone wants to share their experience. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) Reason for choosing Punchpass Customer service and ease of use. It checked all the boxes for the features our studio needs. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) MINDBODY got too pricey for what we needed. Review Source Response from Punchpass December 19, 2025 Thanks for taking the time to leave a review! Love that perspective that "everyone wants to share their experience" - we'll see what else we can do to help 🙏🏻 OR Owen R. Founder and Owner Professional Training & Coaching Used the software for: 2+ years ### "Punchpass for the Win" April 24, 2026 5.0 Very positive. It’s been a fantastic and necessary addition to my business and has enhanced the overall customer and backend experience. Pros The ease of use, reliability, and responsiveness of Punchpass make it very appealing as a user. The Banyan price point is very fair for what it offers. Cons Would like to be able to have a “cart” for customers who are purchasing multiple passes, rather than having to go back in multiple times to purchase individual passes. Alternatives considered [PayPal](https://www.capterra.com/p/207944/PayPal/) Reason for choosing Punchpass For the aforementioned reasons. It’s an overall great product! Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) Needed to process Fred if card transactions for international customer base. Review Source Response from Punchpass April 28, 2026 Thanks for a great review! 😊 VR Verified Reviewer Yoga studio manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Poor Customer service " February 28, 2019 1.0 Just frustrated with the level of support punchpass offers. Have since looked to moving to MindBody with improved customer service. Pros Cheaper than the competitors in the booking market. Cons Customer service was very poor. Was blamed for not understanding the software when there were glitches with online payment occuring additional fees. Not a good look blaming customers. Review Source KS Kylie S. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "The perfect software for our boutique fitness program" April 23, 2026 5.0 Pros Learning curve, easy to make edits and changes, great value, easy for clients...we have used other softwares and this one is by far the best. Cons No issues yet. We do have to upgrade for members to be on automatic tuition payments, but that's all I can think of. Switched from [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) Not user friendly, not easy to make changes, too pricey for what we were looking for Review Source Response from Punchpass April 28, 2026 Love this! Thanks for taking the time to leave a review 😊 CR Carl R. President Health, Wellness and Fitness Used the software for: 6-12 months ### "Good program, easy to use, strong support" January 19, 2026 4.0 Integration was strong and easy. I like the program. Learning was not difficult and the program serves my pickleball community well. Pros Client Support is strong, Learning curve is medium. Every time I’ve sent an email to the support staff my return reply comes promptly. Cons Punchpass does not allow me to have a membership as an initial gate to my events. I would prefer being able to require a membership in order to get to my events that require an additional payment Switched from [Wix Studio](https://www.capterra.com/p/264956/Wix-Enterprise/) My WIX website would overload when I opened registration for my events. Review Source KM Kathy M. Director Recreational Facilities and Services Used the software for: 1-2 years ### "Kathy Mata Ballet loves Punchpass" December 10, 2025 5.0 Amazing Amazing Amazing 100% perfect. There is nothing better to me and the students. Keep up the good work. Pros Everything that Punchpass stands for! I am so impressed with the professional support and the app is the best for all students. Cons I have none and new customers will be amazed. Please send anyone my way to tell them how great Punchpass is. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mind Body and Class Pass did not work anymore Review Source Response from Punchpass December 19, 2025 Thanks so much for taking the time to leave such a stellar review 😊 SF Sara F. Educator Professional Training & Coaching Used the software for: 1-2 years ### "Glad I found punchpass" May 13, 2025 5.0 very positive. They are responsive and give clear instructions when I need support. Pros I like that it's an affordable and user friendly system for my business needs. If I have a question, they have many informational pages for me to explore, and they also get back quickly with questions. I'm glad I found Punchpass. Cons There are a lot of steps for some functions. And I wish they interfaced with one of my other partners. Alternatives considered [Momence](https://www.capterra.com/p/229516/Ribbon/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Punchpass I don't like mind body and moment was too expensive. Review Source BG Beth G. Founder, Owner, Instructor Health, Wellness and Fitness Used the software for: 2+ years ### "Punchpass lets me focus on service to the world" May 13, 2025 5.0 I feel that Punchpass speaks in a language I understand as a yoga and meditation teacher. Any time I use the Help feature I type what I'm thinking and the help appears! It's very intuitive, or it reads my mind. The staff is always helpful, and never judge even when the answer might have been obvious. Punchpass is a kind system, both online and when talking with staff. Pros I love that Punchpass integrates easily with Stripe, Zoom, Mailchimp and more! I do not have time to become a tech professional while also teaching meditation and running a small business, so I appreciate that Punchpass handles most daily tasks. I can list every service I offer in one place on Punchpass. The monthly fee is very reasonable given how much time it frees up for me to focus on my content creation and service to the world. Cons My clients would like Punchpass to allow booking multiple class reservations all at once, and multiple purchases. Clients should be able to create a shopping cart of sorts for all their purchases. Alternatives considered [Wix](https://www.capterra.com/p/169007/Wix/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Squarespace](https://www.capterra.com/p/143461/Squarespace/) Reason for choosing Punchpass I looked at 13 scheduling systems and chose Punchpass in 2020. I was working for a yoga business that used MindBody so I knew I wanted something smaller, more manageable and less expense. Acuity/Squarespace was the 2nd runner up but it was not intuitive for me in my free trial. I considered others but only these 3 stood out as offering online booking, payment integration, Zoom integration and integrating with my Wix website. I really chose Punchpass because you are friendly, fun, kind, and make sense to small business people like me! Review Source TF Tom F. Iyengar Yoga Teacher Health, Wellness and Fitness Used the software for: Less than 6 months ### "Very Happy with Punch Pass!" August 23, 2025 5.0 Having recently made the switch to Punchpass, thus far am very happy with the system. Its relatively easy to use once you spend a little time on it and navigate your way around. The support from the team at Punchpass is a breath of fresh air compared to some levels of support form other online booking systems. You can actually speak to a human and there response time in my experience is swift and to the point. This is my 4th online booking system that I have used for my yoga studio and think I may have finally found a system that tailors to my needs and how I run my space. A Big Thank You to all at the Punchpass team. Pros The system is easy to use once you become familiar with it and the ability for my customers to re-schedule the there own classes is a big bonus for me. Cons The ability to edit the booking widget is a little limited, your unable to change font and has a small colour range but it displays well and is clean looking. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Not fit for how I run my studio as it was to limiting. Review Source Response from Punchpass December 19, 2025 Thanks for leaving such a great review, we're so glad you found us! VS Vickie S. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Simple and professional " May 15, 2025 5.0 Punchpass has been a game changer for our classes. Ease of use for both clients and owner rank the top qualities I love about Punchpass. Pros I love how simple it is! I can access my site and see immediately how many people are signed up for a class. I can easily cancel a class, sign people in or add new members. Cons I can’t see video stats on how many times a video is watched in order to know what’s most popular. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Punchpass Cost. Ease of use. \[sensitive content hidden\]was great to work with. Review Source Response from Punchpass May 21, 2025 Thanks for such a great overview of your experience with Punchpass, we love that it's working so well for you and appreciate your ongoing support 🙏🏻 KR Kim R. Owner Performing Arts Used the software for: Less than 6 months ### "Good support " February 20, 2025 4.0 Overall good! My clients have been happy with the change to this software. Pros Flexible, easy set-up, good support one on one and tutorials. Cons I strongly suggest adding a cart option so that customers can buy more than 1 pass type at a time. We use the series options with tickets and if a customer wants to buy more than one series (ticket) they have To do that individually. We have gotten a lot of questions about this from customers. I would think it also makes it less likely they will purchase more than 1 series due to the lack of ease with multiple purchases. Also, there is no easy/clean way to credit a student who misses a class that is part of a series. Alternatives considered [Momence](https://www.capterra.com/p/229516/Ribbon/) Reason for choosing Punchpass Ease of set up and use on the back end was the deciding factor Switched from [Studio Pro](https://www.capterra.com/p/131996/DanceStudio-Pro/) Not made for a dance studio teaching adults . It was difficult for clients to use. Review Source SM Sheila M. Owner Director Health, Wellness and Fitness Used the software for: 2+ years ### "Saved by Punchpass!" August 5, 2024 5.0 From the beginning, a lifesaver, as I found Punchpass at the beginning of the Pandemic as I was trying to figure out how to stay afloat, and offer classes on line on Zoom while our brick and mortar yoga studio was closed over 5 months, and then beyond with limited spaces in class. We had never had an on line software system and I was able to transfer all my hand written "cards" to the system and offer students the classes they had pre paid for before the pandemic. Pros Ease of use, customer friendly, linking my Zoom classes seamlessly. Integrated into my website easily. I can quickly update classes and add workshops and events. Easy to reach out to customers and check in classes both in the studio and on line. While the customer service is all on line, I always get a quick and helpful answer to all my questions, no matter how small, or complicated! Cons Fewer financial tracking options and they are hard to decipher. Hard to know what a class truly brings in per class. Tickets vs passes are hard to track, especially if someone wants to change a class or opt-out or get a refund. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Punchpass Price and ease and simplicity of use. Mindbody has a bad rap in our yoga industry, for being expensive. Review Source Response from Punchpass August 22, 2024 Thanks Sheila! We're reviewing and improving our reporting options in 2024 and will be adding some additional workflows available to make it even easier for you to track your financials and other data - stay tuned! LS Liz S. Founder-Owner-Trainer Health, Wellness and Fitness Used the software for: 2+ years ### "It's All Good" August 7, 2024 5.0 My overall experience with Punchpass has been nothing but positive. I originally did a soft launch as a transition for my customers to see how it all worked and everyone loved the convenience & organization of what is offered! I can keep it really simple or make it more complex, depending on how many of the offerings that I want to use on the platform. Their customer service is excellent and they LISTEN to their customer's needs - they are always looking to improve ways to make things more convenient and work efficiently. Having Punchpass is a big part of the pride that I have in my fitness business. I am happy to tell people to go to the calendar, make a reservation, pay online, etc. It streamlines my work, is easy to use for myself and my customers and I am forever grateful for having them make me LOOK GOOD - HA! Pros Punchpass is an excellent management product. Their customer service is great too. I find this to be SO IMPORTANT lately because they seem to truly care, whereas other companies just don't stand out in this area. Punchpass is on top of things, being helpful and knowledgeable, to take care of your needs. They treat you with respect and you can message and/or speak with them (it's true...real humans!). The platform looks good (user friendly), is easy & convenient to use and keeps track of my customer and financial activity. Cons There is not much that I don't like about Punchpass. Little things can be improved on, like allowing font colors/highlights (or icons) in the customer emails or being able to apply a Calendar Note to a specific date(s) or to repeat on certain days. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Punchpass I knew someone else who was using it and she liked it so I set up a free trial to try it and transition my customers & see how they liked it. Review Source Response from Punchpass August 22, 2024 What a magical review! Thanks so much for your beautiful words, the humans at Punchpass love working with you too ✨ SH Stephanie H. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "I love Punchpass! " August 1, 2024 5.0 The transition from Mindbody to Punchpass was worth the work it took, which wasn't that tough. I'm so happy with Punchpass and the staff who work there. The customer service is excellent and every question I've ever had has been answered promptly. Pros Punchpass is such a user friendly platform for both studio staff and clients! Everything is straight forward and the monthly webinars for upcoming add ons or updates are informative and very useful. When I have questions I can easily get them answers through the support portal and can reach a support member quickly if I still need it. The price to use the platform is affordable and accessible and I really appreciate that! Cons I don't really have any complaints, but if I were to ask for an improvement it would be on the "emailing customers" page. When I write an email or want to do a newsletter I can only see about an inch of screen where I am typing, as opposed to the whole page, which has me switching to and from preview a lot. Sometimes the send button does not show up depending what device I am using. I'm used to it now, but would love a full screen experience! Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody is way too expensive and not user friendly. They charge $99 for every add-on they come up with, taking a monthly subscription from $99 to $400 or more and you still don't get everything you need. Review Source VH Virginia H. Manager and Teacher Education Management Used the software for: 2+ years ### "I love punchpass and have for YEARS." May 13, 2025 5.0 I adore this company and am not only a loyal customer, but a fan. Pros PP has GREAT customer service and is EASY to to create links for social media, mailchimp, and web sites, etc. Zoom integrates well too. There are lots of training opportunities as well. and customer service is FAST, kind, & effective. I love the many tools for PERSONALIZED client account management. They even add new features you request when they can. Cons It is expensive for smaller solo-preneurs. In the future, I would like more private session features like callendy, so that I can show coaching clients AVAILABLE slots easier, with a cleaner view. It is harder to book individual clients, if you offer many things. Review Source CR Cathrina R. Yoga studio Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Real actual human customer service 10/10" February 23, 2025 5.0 I love it and have recommended it to another studio (Namami Yoga, also in Western Australia) and another business in Queensland (Harmonic Egg) who are considering swapping over to you. So, my experience is positive enough to refer it on! Pros Customer service is a human being who replies to emails! And that I don't have a bot as my first point of contact. The day you turn to bots and that is the day I look elsewhere! Cons The development of an idea - for example, I really want memberships to have a minimum (EG. a customer takes out a memberships and they cannot self-cancel until the 3 month minimum period is up)...and I have suggested this, and CS tells me it's in the works. So for my business, the self-cancel feature is defeated by not having minimum membership periods. I love that I can suggest something, but sometimes wish it could be turned around a little faster :) Review Source Response from Punchpass July 10, 2025 Thank you so much for your honest review! Wanted to just point out we now DO have minimum required membership periods before a customer is able to cancel. It's been quite popular since we added it! 🙏 TK Todd K. Owner Trainer Health, Wellness and Fitness Used the software for: 2+ years ### "Punchpass is the best" May 13, 2025 5.0 Punchpass has been an amazing experience that I would fully recommend to any gym or facility. Pros I love how Punchpass is extremely simple. Navigating the site is very easy to do. A much more enjoyable experience from the competitors. Cons Everything is really great. Although I would like an option to see the total number of attendances for all members throughout the year. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mind body was too expensive, and hard to use Review Source SF Stacy F. Instructor Health, Wellness and Fitness Used the software for: 6-12 months ### "Punchpass review " December 11, 2025 5.0 Overall, I enjoy using Punchpass as an instructor when keeping attendance records. I definitely recommend. Pros There is a sense of ease when checking in customers who are attending class. You can mark attendance as each customer arrives. Cons There is a bit of a learning curve when needing to change a customer’s attendance for class. It took me a few extra minutes to figure it out. Review Source KD Kristina D. Owner Professional Training & Coaching Used the software for: 1-2 years ### "I've been using it for 4 years now. I highly recommend Punchpass. " May 13, 2025 5.0 Positive. I love how available the staff is any time I have an issue. They are so helpful. Pros ease of use, convenience in having all classes and appointments in one place Cons I would like a drop down menu as an option for appointments. I have various possible things people could set an appointment for. It would be very helpful to create that. Review Source MA Michelle A. instructor Health, Wellness and Fitness Used the software for: 2+ years ### "does the job! " May 13, 2025 4.0 i’m satisfied and continue to give products ideas and suggestions Pros House all the necessary functions and pretty intuitive to use Cons The calendar and attendance functions could be more streamlined Review Source MR Meryann R. Owner Sports Used the software for: 1-2 years ### "Punchpass Review" May 13, 2025 5.0 It has been great and a very good experience. Pros Is a very easy platform to use and very friendly. Cons It doesn't give reports about the instructors payroll. Review Source MD Mary D. Guest Instructor Health, Wellness and Fitness Used the software for: Less than 6 months ### "Easy to use with excellent customer support" February 4, 2025 5.0 Great! I've had no issues using it and I would definitely recommend this program to other studios. Pros It's very user friendly. With little guidance I was able to go in and figure out everything I needed to do for my role. Very intuitive and easy to use! Cons As a student it can be difficult to sign up for multiple classes at the same time. I often know I want to book every class under one teacher for the full month. Currently I select the class from the list, it opens a new page, and I sign up, but then I have to navigate back to the list and keep scrolling. It would be nice to be able to book a class from the calendar quickly without having to load a new page. Going to the sign up page and back to the schedule is a bit tedious. Some sort of booking window that pops up instead of opening a new page would make that more simple for students. Review Source AL Annie L. Co-Owner and Manager Education Management Used the software for: 1-2 years ### "Would be more helpful with a few tweeks" February 7, 2025 4.0 Pros Less paperwork to keep track of and file Cons I can't seem to get it to where my students are able to sign themselves in. I also wish the notification that is emailed about expiring and full passes/punches would have the option to send as a TEXT. Review Source SG Samantha G. Yoga Teacher Health, Wellness and Fitness Used the software for: 2+ years ### "Easy Peasy" October 8, 2024 5.0 Pros It’s easy to navigate through. Easy to find things. The support is good too! Cons Sometimes the system can be glitchy.Sometimes the phone app spins or freezes. There is a delay in registration and email notifications. Review Source Response from Punchpass November 12, 2024 Thanks for taking the time to leave a great review - we really appreciate your support 🙌 Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.