# BookSteam Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is BookSteam the right Appointment Scheduling solution for you? Explore 119 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133845/BookSteam/reviews --- BookSteam 4.7 (119) [View alternatives](https://www.capterra.com/p/133845/BookSteam/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of BookSteam Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews JW Janice W Main staffCivic & Social Organization, 11 - 50 employeesUsed the software for: More than 2 years. “The online payment feature is incredibly convenient, allowing seamless transactions. Plus, the ability to offer various yoga courses directly through the app enhances our services and keeps our clients engaged.“ January 15, 2025 KJ Kiana J Partner InstructorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “The least I liked about this app is that it doesn't have a Salesforce integration that would be helpful for me.“ April 7, 2026 FD Flora D Dance instructorConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years. “Booksteam class scheduling software makes running a dance studio so much easier!“ November 11, 2025 Imran H Team coordinatorInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “Although BookSteam has a mobile app, the app lacks certain features and functionalities available on the web version.“ June 16, 2023 MQ Monica Q EmployeeHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “It swoops in out of nowhere, organizes your chaotic calendar, and saves the day with its booking powers.“ June 26, 2024 LB Lauren B Fitness InstructorHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years. “I wish when somebody cancelled class, it would automatically refund the customer.“ October 20, 2023 LS Leo S ManagementArts and Crafts, 2 - 10 employeesUsed the software for: 1-2 years. “I tried multiple booking system apps over the years and good thing I found Booksteam.“ April 22, 2026 ## Showing most helpful reviews Showing 1-25 of 119 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Anastasia Y. President Used the software for: Less than 6 months ### "Booksteam is the BEST scheduling software out there! We tried two others but third time's a charm. " December 13, 2017 5.0 Booksteam completely streamlined our old-school manual signup process and is light years ahead of the competition (SignUpGenius in particular). We are now able to have customers sort classes by location/practitioner/modality and class instructors are issued tablets to mark who attended (and didn't). This saves us SO many hours of work each week, it's great! Pros Booksteam is so versatile - customers can search by location, practitioner, class type, etc. And the reports it generates are very helpful in terms of tracking attendance, no-shows, and seeing trends develop over time. Also, I have to give a shout-out to customer support which is second to none. We had a LOT of questions when setting up the system, and I can honestly say there was not a single time they did not reply quickly and concisely (usually within a 2-hour window; sometimes as quickly as 5 minutes). This is a HUGE step up from the customer support at the two other scheduling services we tried. Cons I would just say that the setup process (particularly for multiple practitioners across several locations) takes a loooooong time. But I think it would with any software that has as many capabilities as this one. Once the setup is done, though, the hours it will save you in the future make it all worthwhile! Review Source CR Collin R. Customer service Arts and Crafts Used the software for: 2+ years ### "Very good class reg application " October 9, 2024 5.0 Overall Booksteam has been a valuable addition to our art school. I recommend it! Pros It's been a life saver for us, especially booking classes and accepting online deposits. Customers don't complain which means it's working well. Cons Small package only has 5 stuff members included, but it's fine. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Price is MUCH better, as I'm paying twice as less as mindbody Review Source SM Stacy M. Owner / Yoga instructor Health, Wellness and Fitness Used the software for: 6-12 months ### "Customisations & Functionality " July 9, 2019 3.0 Fairly a straightforward and easy online system for bookings but limited choices of customisations Pros Easy and simple for users to select respective functions or to set up the back end maintenance Cons Limited or almost zero of customisations e.g company logo or name cannot be shown from the invoice or customers’ booked classes cannot be linked or synced to their calendars Reason for choosing BookSteam Cheaper and easy for new and small business set up Review Source SW Sarah W. Operational Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Booksteam - simple, efficient, and effective" July 8, 2019 4.0 Wonderful experience overall, all schedule changes come easily (apart from the change of recurring clients as noted above) and very simple to view and teach to staff. Customer service has been helpful and quick each time we've reached out. Pros Very easy to use and very straight forward so it's simple to get done and show others how to use it. Being able to cap a group is perfect as well as being able to schedule different tasks (i.e. meetings, appointments, different classes, etc.). It's key to be able to see an individual schedule or the entire team at once to make planning and changes easier without overbooking an employee. The client activity history has been great to be able to track client attendance, lateness, NCNS, etc. Cons There isn't an iPhone app available for Booksteam yet and we keep hoping there will be to make it easier on our team members who use iPhone. Our biggest con at this time is the recurring client option for classes; you can set clients to recur, but you can't edit the recurring clients. So if a client moves their time permanently OR if a new client needs to be added to that recurring spot, you have to delete the class entirely and re-add it with the updated recurring clients. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Much better price and we weren't having to pay for features we didn't need/want so that we are now paying for what we want and actually use. Customer service calls/emails are helpful instead of constantly being sold to by former companies we tried. Review Source JS Jake S. Sales and support Health, Wellness and Fitness Used the software for: 2+ years ### "Cpr class booking app" January 16, 2024 5.0 Pros We've been using Booksteam for our class scheduling needs, and we've been really impressed with its functionality. The user interface is clean and intuitive, making it easy for both me and my staff to book and manage our CPR class sessions. One feature that I particularly appreciate is the ability to set up recurring classes, which saves me a lot of time for regularly scheduled sessions. Cons We would love to have an iOS app, but it's ok as Booksteam automatically loads to the mobile version in Safari Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) We switched because price was much better and it seems like it's easier to use. Review Source Response from BookSteam January 19, 2024 Thank you for your feedback Jake! DS Dave S. Admin Arts and Crafts Used the software for: 6-12 months ### "Perfect booker for our business " January 24, 2024 5.0 As an archery classes business, we have found Booksteam to be an incredibly useful tool for managing our appointment scheduling. Pros The software is user-friendly and has streamlined our booking process, making it easy for our clients to schedule and manage their archery class sessions. The platform allows us to customize our availability, set up recurring appointments, and send automatic reminders, which has helped reduce no-shows. Additionally, the ability to accept online payments through Booksteam has greatly improved our operational efficiency. Overall, we highly recommend Booksteam for any business in need of reliable appointment scheduling software. Cons There is really nothing that we dislike about Booksteam so far, it's been great! Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Bookeo](https://www.capterra.com/p/117299/Bookeo/) Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/) Calendly did not have class scheduling feature. Review Source DF Diana F. RMT massus Health, Wellness and Fitness Used the software for: 2+ years ### "Awsome booking tool" January 23, 2024 5.0 Features like automated reminders, synchronization with personal calendars, and the ability to manage multiple therapists’ schedules keep the business running smoothly. Pros Overall, BookSteam has enabled us to focus more on providing top-notch massages rather than managing the logistics of bookings and cancellations. It has become indispensable to our operations. Cons The reporting functions could be more robust, but this is a minor issue compared to the overall efficiency we’ve gained. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) A better software overall with more available features. Review Source Response from BookSteam January 24, 2024 Thank you for your feedback Diana! JW Janice W. Main staff Civic & Social Organization Used the software for: 2+ years ### "Nice app for our yoga business" January 15, 2025 5.0 Pros As a yoga business, we love the booksteam scheduling app! It simplifies booking classes and private sessions for our clients. The online payment feature is incredibly convenient, allowing seamless transactions. Plus, the ability to offer various yoga courses directly through the app enhances our services and keeps our clients engaged. Highly recommend for any wellness business! Cons I would like for the waitlist option to be added, but it's not a deal breaker. Review Source TR Tonya R. Organizer Consumer Services Used the software for: 1-2 years ### "Booking app for yoga studio" December 31, 2024 5.0 Pros Easy to set it up and simple for my customers to book yoga classes Cons I like how my customers can schedule my services and classes via one booking page Review Source Albert Y. Partner Education Management Used the software for: Less than 6 months ### "Book steam for one on one tuation music school" December 31, 2018 4.0 Pros easy to set up and use, very flexible to arrange appointments on the calendar and do the re-schedule. Cons reporting functionalities are limited. If Book Steam can develop more functionalities for reporting will be good, such as monitor clients whose credit in package are low and auto remider them to buy new packages, stc. Review Source LK Loren K. Admin Health, Wellness and Fitness Used the software for: 2+ years ### "Wish I found them sooner " October 2, 2024 4.0 Pros Really good price for the booking app that includes packages and memberships. Cons Packages is a really nice feature that we use alot. Customers find it very easy to use. Nothing bad to say here! Review Source MQ Monica Q. Employee Health, Wellness and Fitness Used the software for: 1-2 years ### "Pretty good booking app" June 26, 2024 4.0 Pros Oh, let me tell you about Booksteam - the superhero of scheduling apps! It swoops in out of nowhere, organizes your chaotic calendar, and saves the day with its booking powers. No more appointment mix-ups or double bookings, thanks to this lifesaver. Plus, the interface is so slick, it's like scheduling a spa day for your brain. Seriously, it's the scheduling sidekick you never knew you needed! Cons I don't like that it's not making me coffee in the morning! Review Source AV Amanda V. Admin Individual & Family Services Used the software for: 2+ years ### "A wonderful tool for my hectic schedule!" December 4, 2023 5.0 Booksteam is a wonderful tool that has made managing my appointments effortless. It allows me to easily schedule, organize, and track all of my appointments in a single platform. The intuitive user interface makes it simple to navigate through different features and functions. Pros One of the standout features of this software is its ability to send reminders and notifications to my clients, reducing no-shows and keeping my schedule streamlined. Additionally, the software's integration with my google calendar ensures that I never double-book or overlook any appointments. Cons Having more payment gateway integrations would be nice. Review Source EM Emily M. Pilates Instructor and Studio Owner Sports Used the software for: 2+ years ### "Simplicity and Value" December 18, 2022 5.0 My clients and I all adopted the tool very easily. The Booksteam Team has been extremely accommodating and responsive. They even let me tweak and add to the French version of the tool. The few times I have had problems or questions they have always gotten back to me quickly. I think the value of the product is excellent. The sales team has also been supportive of my tiny company and during the hard COVID times. Pros The Booksteam software is easy to use for the admins, teachers and clients. It's simple and the functionalities used can be personalized. I have intentionally made my usage of it for me, my teachers and clients as minimal as possible to keep it simple and to the point. Cons There is an extra validation step to confirm the booking that my clients sometimes miss, especially if they're using their phone.A waitlist functionality should be added for group classes. Reason for choosing BookSteam Simplicity, price and data protection Review Source KW Kim W. Staff Health, Wellness and Fitness Used the software for: 2+ years ### "booking classes with ease" January 9, 2024 5.0 Pros As a yoga business owner, I have been using this online appointment scheduling software to streamline my booking process, and I couldn't be happier. The user-friendly interface allows my clients to easily book and manage their appointments, reducing administrative tasks for me. The software also sends automated reminders, which has significantly decreased no-shows. Cons hopefully they will integrate this software with our existing salesforce CRM app in the future Review Source DR Dwyane R. IT Consumer Services Used the software for: 6-12 months ### "Cool booking app! " April 11, 2024 4.0 Pros Booksteam is like our virtual assistant for booking English lessons! We love how we can customize everything to match our vibe, and the reminders are a total lifesaver (goodbye, no-shows!). And when we've needed help, the Booksteam crew has been very helpful. Seriously, if you're running an English lessons biz and want to keep your calendar organized, Booksteam is the way to go! Cons Really hard to say anything negative in this section. Review Source ZT Zoe T. Business Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Good product, excellent customer service/responsiveness" July 17, 2019 5.0 Overall my experience has been excellent. Any software or billing issues have been addressed with fabulous service, attention to detail and efficiency. Many thanks for making this techno-moron very happy! Pros Any time I have had an issue with the software, the response has been immediate and the communication has been stellar throughout the process of fixing, or adapting, the software for my use. I like the product and find it fairly easy to use. Cons Some functions are not obvious or easy to find. I am a non-techy, so the 'treat me like I'm 4 years old' approach from any software works a treat for me! Reason for choosing BookSteam For me, it was far easier than most others Review Source AC April C. Owner and Instructor Education Management Used the software for: 1-2 years ### "NET Review" July 8, 2019 4.0 It solved the ability for students to book and pay on line to do our courses Pros it incorporates well into my website and takes payments when a student enrols Cons It doesn't link into our etrain, so I have to send another email to a student for them to enrol and complete the online learning. When I retrieve information (questions I ask when Book) I cant copy and past that information, and its so small I struggle to read it Reason for choosing BookSteam Recommendation from another firstaid training provider and seemed good option Review Source TK Tanya K. Research Assistant Research Used the software for: 1-2 years ### "Excellent Value" July 8, 2019 4.0 I use the program daily and overall it’s worked very well without any problems. Pros We were looking for a scheduling program for our research office, after doing a lot of convoluted research online (the different companies don’t make it easy) I happily came across Booksteam. It meets all our requirements at a great price. Cons Unfortunately, you cannot reorder the staff in the calendar view, there are staff I like to keep within view at the top of the calendar but there is no option to be able to do this. Review Source JT Jess T. Suprvisor Health, Wellness and Fitness Used the software for: Less than 6 months ### "Glad we found this app!" February 28, 2024 5.0 Pros BookSteam has really helped our massage business run smoother. It's super easy to set up appointments, and our clients love the convenience. We're happy we found this app! Cons I really wish they would have QuickBooks integration so we could sync our data. Review Source EW Ellis W. Sync Agent/Teacher Music Used the software for: 6-12 months ### "Help with my email " July 24, 2023 5.0 Pros I appreciate how patient booksteam’s customer service workers are. Very knowledgeable and helpful. Cons I wish BookSteam had a mobile app. I’m always on the road and it would be helpful to check on my account with having to squint my eyes on the browser. Reason for choosing BookSteam Price and user ability. Review Source LW Lara W. Admin Consumer Services Used the software for: Less than 6 months ### "Convenient and Streamlined software" December 14, 2023 5.0 Pros One of the standout features of this software is its flexibility. It allows me to customize my availability based on my grooming staff's schedules, ensuring a seamless flow of appointments throughout the day. Cons I believe it would be beneficial for booksteam to implement a payment gateway specifically designed for South African businesses. This would enable seamless online transactions and make the scheduling process even more convenient for both businesses and clients in South Africa. Review Source AS Abraham S. Compliance Officer Hospital & Health Care Used the software for: Less than 6 months ### "Comprehensive Scheduling On An intuitive Platform" September 19, 2018 4.0 We utilized the software with a company I worked with for my last 4 months with them. Pros BookSteam is far more comprehensive and complex than its leading competitors and it offers this elevated level of service at a reasonable price. The client side scheduling tools were an unbelievably useful addition that we had not read about before utilizing the software, but came in handy all the same. Customer Support was on par with some of the best companies that I have ever worked with. Cons The system was a bit too complex for some our older employees and clients but there was improvement after training using the resources provided with the software. Initial install takes a while and I wish I had known that ahead of time to block off an hour or two of my schedule Review Source AE Aida E. Product Manager Used the software for: 1-2 years ### "Can save your time " October 27, 2018 5.0 Great software! Hope to continue to use this software, well done Pros This software is the best for busy person, for their hectic schedule it can turn to save their time, this software is a online scheduling tool. Our clients can book online Cons I cant say any problem with this software, the interface is really simple and nice. Amazing and helpful! Review Source DD Don D. Owner Staffing and Recruiting Used the software for: 6-12 months ### "Great Experience" March 20, 2017 5.0 We have been using Booksteam for several months and so far it has worked really well for us. We are not their typical customer as we have a small Staffing Company and we use it to the candidates can schedule interviews themselves with the time slots we have available. It makes it really easy and convenient for us. Pros Ease of use once you are working with it Cons It can be a little confusing to set up. Some of the terms that were used when we set it up were not something we typically use. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.