# Paycor Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Paycor the right Human Resources solution for you? Explore 3039 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133745/Paycor-Perform/reviews --- Paycor 4.3 (3039) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Paycor Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews Intuitive interface and navigation 88% positive reviews out of 944 Most reviewers describe ease of use as driven by a user-friendly interface, clear navigation, and helpful tutorials. Tori M HR Systems Specialist, 1,001 - 5,000 employees. "The platform can be accessed via mobile device or desktop and is user friendly for all" Persistent technical and reliability problems 68% negative reviews out of 361 Most users report bugs and issues disrupt workflows, cause data errors, and require frequent manual corrections. Savannah H Executive Director, 51 - 200 employees. "There seemed to be quite a few frequent glitches with the software." Comprehensive progress and time tracking 87% positive reviews out of 133 Most reviewers find tracking features valuable for monitoring goals, attendance, time off, and departmental progress. Dawn G Child Care Registrar, 201 - 500 employees. "Paycor is a wonderful tool to be able to track your time, complete reviews, request days off and tracking your time off." Inefficient and inconsistent phone assistance 50% negative reviews out of 153 Some users say phone support involves long wait times, frequent transfers, and difficulty reaching knowledgeable representatives. Alexandra F Human Resources Manager, 11 - 50 employees. "On many of my calls to Paycor, I wind up waiting on hold for an extended period of time just for the call to be disconnected." Automation boosts efficiency and savings 95% positive reviews out of 66 Most reviewers indicate time and cost savings stem from automation, streamlined workflows, and reduced manual errors. Rosette B HR Associate, 1,001 - 5,000 employees. "As an individual from HR I partake in oneself help element of Paycor, it saves us such a lot of time in certain circumstances and permits us to use different bits of the framework with the time we save, similar to LMS and enrolling." Delayed and excessive email communication 52% negative reviews out of 121 Some users comment email notifications are inconsistent, slow, excessive, and complicate access or approval processes. ## Showing most helpful reviews Showing 1-25 of 3039 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Della L. Advocate Mental Health Care Used the software for: 2+ years ### "Paycor - Simplified System A Must Have" January 9, 2025 5.0 has more than enough to offer. One App. that can make life so much easier with these features: \* Payroll \* Benefits \* Expense Management \* Scheduling \* Background Screening \* Talent / Work Management \* Point of Sales \* And so much more. . An ability to have all the above qualities, if not most or all companies require - this overall experience is a blessing. Thank you Paycor for simplifying HR responsibilities. Well Done...🤗 Pros It's compacted so much into one system. Not login in several apps to get everything done. Time saver for sure! Cons I am yet to discover a dislike with .. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Did not offer all the features needed in one system, jumping back and forth to much time wasted.. Review Source Response from Paycor January 17, 2025 We appreciate your positive feedback! We're glad to hear that Paycor has streamlined your HR processes and that you find the platform easy to use. Thanks for sharing! JC Jason C. HR Generalist Leisure, Travel & Tourism Used the software for: 1-2 years ### "Improving but still needs a lot of work. " December 4, 2025 4.0 It has been okay but there is still a long ways to go. Some of the simplest things are not available still like password requirements or document signings and it is such a roundabout way to get something done. Pros I like the ease of use and how everything is centralized and together in one place. I think for the cost, we are also getting a lot more than the other provider we were with. Cons The customer service isn't the best and it is incredibly frustrating working with some of the success managers. They are not there to help, they are just there to "buy" more time, or they just completely ghost us. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[Rippling](https://www.capterra.com/p/172127/Rippling/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing Paycor I am not sure. I was not involved in this but I was just told this by my manager. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Because of the price and the different limitations. Review Source SS Stephanie S. Manager Human Resources Used the software for: 2+ years ### "Worst System Ever" February 3, 2026 1.0 Overall, my experience with has been extremely negative. What was marketed as a comprehensive, supportive payroll and HR solution has instead been a constant source of stress and inefficiency. Critical payroll issues take far too long to resolve, support is difficult to reach and often unhelpful, and there is little accountability once contracts are signed. Rather than streamlining HR and payroll processes, Paycor has required excessive time and effort to manage issues that should be simple. I would not choose this platform again. Pros Mostly easy to navigate. It's difficult to find positive things as this software has been nothing but a nightmare. Cons I’ve had an extremely disappointing experience with . Urgent payroll issues routinely take weeks to resolve, which is unacceptable when employees’ pay is on the line. Customer service is consistently poor, with long wait times just to speak to someone, and there are no dedicated account representatives to provide continuity or accountability. The onboarding process was inadequate, and the system was not set up correctly from the start. Once contracts are signed, support drops off significantly, leaving you to troubleshoot complex payroll and HR issues on your own. The platform is also not as robust as advertised. We were repeatedly told certain functions were possible, only to find out later that the system cannot actually support them. What is most frustrating is that when contacting support, it often feels like I understand the system better than the representatives assisting me. Any request, even basic ones, requires hours of follow ups, explanations, and escalations, and many issues still remain unresolved. If you choose Paycor, be prepared to spend at least five hours trying to fix problems that should be straightforward, with no guarantee they will be resolved. I would not recommend Paycor to any organization that values reliability, responsiveness, or accurate payroll processing. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) We needed an HRIS and QB did not have that. Review Source Response from Paycor February 24, 2026 Thank you for providing your detailed feedback. It's great to hear that you find Paycor user-friendly and effective in tracking time off. We're sorry to hear about the difficulties you experienced during the setup process and with our customer support. We will share your experience with the appropriate teams as we continue to strive toward ensuring all our customers receive top tier support. TG Tiffany G. Sr Generalist Logistics and Supply Chain Used the software for: 2+ years ### "Works for our needs" February 26, 2026 4.0 Generally works for the needs that we have for our mid sized business. I have seen some improvements since Paychex has gotten involved. Pros Payroll is easy and user friendly. Employee management is very easy and our employees also find it easy to navigate. Cons Would like dedicated Account Managers for support. General support isnt always beneficial and find that resonse times are extremely lengthy and goes to multiple departments to solve problems. Review Source LH Lissa H. HR coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Paycor Solutions" November 25, 2025 4.0 Over it has been a good experience, provides the majority of our needs. There are updates that seem half baked and take a bit more time before it truly works for our teams. Pros The ease of onboarding from Recruiting and transferring data from the candidates application as well as processing offer letters through DocuSign. Cons The number of clicks it takes to complete a simple task and the random changes in the names of different drop downs. It becomes confusing and a learning curve each time Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paycor Price and uncertainty of whether it would truly solve of challenges Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) We realized was better when it came to the needs of our organization Review Source DL Dawn L. Practice Administrator Hospital & Health Care Used the software for: 1-2 years ### "Good, but not good enough" November 24, 2025 4.0 Overall, we were mostly pleased with , however, when there was no accountability after several errors, we decided to move to a new payroll vendor. Pros was user-friendly and intuitive. It made processing payroll easy. Employees also enjoyed Paycor because of its ease of use. Cons When there were errors or omissions in payroll, customer service was little to no help at all. We had missing contributions to our retirement vendor and never notified us. Alternatives considered [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/) Reason for choosing Paycor QuickBooks time did not have as many features as Switched from [TimeClock Plus](https://www.capterra.com/p/21548/TimeClock-Plus/) TimeClock Plus did not have as many features as Review Source SM Shaq M. Director of Operations Transportation/Trucking/Railroad Used the software for: 2+ years ### "Paycor Applicant Tracking, Payroll, and Scheduling" November 19, 2025 4.0 Decent overall experience. There are areas of improvements to be had, but overall they are better than our legacy vendor Paycors Pros Great user UX, Simple to use from a user perspective once a system is setup, Robust approvals and control systems. We use it for recruitment, onboarding, timekeeping, and payroll. Cons Onboarding was rough. Their team is stretched thin. Their support is inadequately trained. They provide inaccurate information, or don't know and you often times need to be escalated to level 2 support. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[Gusto](https://www.capterra.com/p/131882/Gusto/)[Paylocity](https://www.capterra.com/p/86714/WebPay/)[ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) Reason for choosing Paycor Better price at that time and the sales team was better Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) They were expensive and did not have half the functionalities Review Source NJ Natalija J. HR Generalist Machinery Used the software for: 6-12 months ### "Paycor review- customer workshop" October 16, 2025 5.0 So far it's been good. sometimes it's tough having different departments in customer service we have to go to. for example, recruiting vs HR. Pros I like the different products offers. For example, we didn't have a recruiting platform in the past, and Paycor's recruiting has been very helpful. Cons The different departments when trying to contact customer service. it's frustating when being sent to knowledge based articles instead of getting someone to hop on a call or video chat and address the problem directly. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing Paycor recruiting was much more helpful than all the other aervices Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Customer service in ADP was almost non existant Review Source KH Katherine H. Accounting HR Manager Hospitality Used the software for: 2+ years ### "HR / Accounting Manager" October 7, 2025 4.0 Good but could use some improvements. Better customer service or more In person training would be so beneficial Pros Many integration options and helps streamline processes. User friendly and easy to use mobile apps for both employees and managers Cons Getting customer service without submitting ticket. Hard to get new services to work with multi client set up Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paycor Pricing and integration options. Liked that they were a local company hoping that that would mean more possibilities of hands on training Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) ACA and pricing. It was right about the time the new reporting requirements came out. Review Source CC Chris C. Payroll Manager Hospitality Used the software for: 1-2 years ### "It's a no from me" November 12, 2025 2.0 Poor. There was some things that were an improvement from our prior provider, so it wasn't all bad. But overall, I would never go back and definitely do not recommend them to anyone. Pros It helped us consolidate a bit. Less systems like removing or ACA tracking system, Nimble. Their service team was also responsive, usually within the 1 hour for email replies. Cons Almost everything. The support team responded quickly, but was frequently incompetent or needed the support of other departments, which were much slower, to get answers. The implementation was the worst I have every experienced and we still believe the set up they went with caused many issues for us. They also made SO many tax errors so their tax team is incompetent. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paycor Pricing was better than the other options we reviewed. Switched from [Trackforce Valiant](https://www.capterra.com/p/141676/TrackforceValiant/) Forced to due to Valiant/ merger in 2023 Review Source BB Belinda B. HR Director Automotive Used the software for: 2+ years ### "Disappointing Experience with Paycor " April 30, 2025 1.0 My overall experience with has been very negative. The system is clunky, unintuitive, and not user-friendly, requiring significant workarounds for even basic HR functions. Customer support has been one of the worst aspects—delayed responses, limited expertise, and little accountability when issues arise. Reporting is especially poor, with limited customization, outdated formats, and a lack of real-time insights, making it difficult to extract meaningful data without heavy manual effort. Overall, the platform fell far short of what’s needed to support a growing and dynamic organization. Pros I can't really think of anything. I guess the payroll is pretty easy to process. Cons Terrible customer service, terrible implementation process, system is not as robust as they make it seem. Onboarding is the worst. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paycor Because it ties to our ERP system Epicor Switched from [Auris](https://www.capterra.com/p/195073/Heartland-Payroll-HR/) I made the switch from Heartland to because, on paper, it looked like a more robust and scalable solution. We were looking to consolidate systems, streamline performance management, and improve the overall employee experience. Paycor promised more customization, stronger reporting, and an all-in-one platform that could grow with us. Unfortunately, the reality didn’t match the sales pitch. The system is clunky and unintuitive, and the reporting capabilities are awful—limited, outdated, and difficult to work with. Customer support has been consistently unhelpful and slow to respond. Overall, the platform created more work than it solved, and I wouldn’t recommend it. Review Source RJ Rebecca J. HR Director Oil & Energy Used the software for: 1-2 years ### "HR Director " July 3, 2025 5.0 Amazing the team is top knotch and knows the product. Also it is amazing when everyone knows everyone. Pros Customer service in implementation, when I have a question, and the ability to get someone that is knowledgeable and Hernando my sales person. Cons Admin ability to use on Phone platform is the part I wish I had bc I can use and do my job at so many different mediums Switched from [isolved](https://www.capterra.com/p/164417/iSolved/) Their service and product is subpar in comparison Review Source KC Karen C. Payroll and Benefits Manager Museums and Institutions Used the software for: 1-2 years ### "Paycor is Just OK" May 14, 2025 3.0 is a decent HRIS system, but has a lot of flaws that you have to deal with. I have been using it for 2 years, and if I could go back and choose a different system, I would. In fact, we are already looking at replacing Paycor in a year or two. Pros What I like about the most is the payroll processing piece. The grid is easy to work in, and the pre-post payroll reports are excellent. Cons The customer service is terrible. You have 3 options for support; call in, create a ticket, or chat online. All three are terrible. The reps usually don't understand the issue and just want to close the ticket as quickly as possible. If they send you a follow-up question, you have less than 24 hours to respond before they close the ticket with no resolution. Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing Paycor Pricing was the only reason, and I wish we would have gone with Paylocity. Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) Paycom was too expensive and their customer service was depleting. Review Source LW Lindsey W. HR Manager Education Management Used the software for: 2+ years ### "Basic but easy to use" July 21, 2025 3.0 It’s been okay, I would recommend to new companies just starting out. It’s affordable and gets the basic needs done. Pros Ease of use, sales person was responsive, it’s a good system for basic needs and everything is together- our benefits, talent and core Cons Customer service lacked knowledge and not a ton of customization, needs ability to be more customer friendly Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing Paycor Affordable and ease of use and setup, solid Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Bad customer service, at that time we had one person who was never around Review Source TK Trevor K. Director of HR Retail Used the software for: 2+ years ### "Paycor TAM Team Rocks!" April 28, 2025 4.0 Gradually getting more comfortable with the system. We’ve gotten more answers from the technical account management team than standard service solutions. The ease of use is pretty good the advanced technologies, leadership, empowerment tools, and workflows have been most hopeful. Pros We like the easy menu navigation, the level of TAM team expertise, and the use of workflows that eliminate manual work. Cons Customer Service is not as we would have expected. Delays in solving our occasional issues can be frustrating. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing Paycor We believed we would get a higher level of customer service based on the sales process Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) Customer Service, in addition to price and functionality, was one of the biggest reasons we switched. Review Source SB Sara B. HR Director Restaurants Used the software for: 1-2 years ### "Paycor - A Well-Rounded Payroll company" July 8, 2025 5.0 Overall, we have had a great experience. We had some tricky requests and needs and worked with us to get everything set up the way we needed it. Pros I like the relationship with our sales rep and his dedication to making sure we are getting everything we need and are happy with our service. Cons The timing on escalated service requests take longer than I would like. It can take up to 2r hours to get a response and sometimes it is more emergent than a 24 hour response. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paycor The customer service model and pricking. Switched from [Toast Payroll & Team Management](https://www.capterra.com/p/155642/eStratEx/) They were not a good payroll company, they were not efficient or helpful in anyway. Review Source CP Christy P. Director of Operations Education Management Used the software for: 6-12 months ### "New customer is satisfied " July 2, 2025 5.0 We love the platform and the customer service. The ease of use for the administration as well as the employee. Pros The ease of having all employees information in one system. Our employees having the ability to manage their time off request. Cons The time card updates and the amount of time it takes to save one time update. After each update you are required to save and it just spins, when you have several corrections it is very time consuming. Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing Paycor The customer service and training provided. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) The whole product of tying together the employee payroll and the full Human Resources platform. Review Source CR Claudia R. HR Director Construction Used the software for: 2+ years ### "HR Director" January 25, 2026 5.0 After working with for the past four years, I truly love the system and know it like the back of my hand. I often praise the platform and credit it as a key contributor to my success in my role. Pros I always say you’re only as good as your tools, and I see as one of the key tools that allows me to perform my role effectively while maintaining a healthy work-life balance. Cons If I had to note a drawback, it would be that we are currently on a legacy version of the system. I would love the opportunity to upgrade, though I understand this is a company-level decision and not a limitation of the platform itself. Review Source DC Dan C. Benefits and Compliance Manager Human Resources Used the software for: 1-2 years ### "Paycor review" February 9, 2026 3.0 Overall experience was ok. With the uniqueness of our organization we require alot of data that needs to be stored as well as our extensive employee policy manual which the site had trouble storing the way we preferred Pros 's time and attendance system was fairly easy to use and their time & attendance team was easy to work with and were helpful in resolving any issues that arrived. Cons There were limitations as to how much scannable data & forms can be stored on their system for employees and on the main page. Review Source JF Jennifer F. HR Manager Warehousing Used the software for: 2+ years ### "Beware! Shop Around!" December 5, 2025 2.0 Not good at all. After we made the move to another HRIS, it was weeks and they reached out and said they noticed we had not processed payroll. We process payroll weekly. When trying to get the documents from our employee files, that was a process that could not be understood. Pros The customer service was less than good. The payroll portion was always an issue. It was not user-friendly. Cons Everything. There was nothing about the product or service that was good. From onboarding to HR & Payroll nothing wsa good. Review Source TH Tammy H. Accounting Payroll Non-Profit Organization Management Used the software for: 1-2 years ### "Paycor is good for a small entity " November 25, 2025 2.0 Not as good as it should've been. Deductibles would fall off; taxes would fall off. it was a hassle most payrolls Pros The user interface was very easy to adapt to. the clock in and out was adequate, the set up was easy a well. Cons Customer support was horrible. It would take two to three calls to get an issue resolved. Not to mention most agents couldn't help they would have to escalate to a higher-level agent. Review Source EH Emily H. HR ADMINISTRATOR Hospitality Used the software for: 2+ years ### "Paycor is leading the tech roll outs " October 7, 2025 5.0 We have been a customer for over five years and we use it on a daily basis for our main HR functions Pros It’s the most innovative HRIS - they are always staying on trends and exceeding all new tech role outs Cons What I like least about is only two things that I think they have been working on - Reporting ease and customer service Review Source aB ana B. Analyst Automotive Used the software for: 1-2 years ### "PAYCOR review" March 30, 2026 5.0 Pros The ease of use and navigate, easy to track our pay days off and allowance all in one page. the best thing is easy to use. Cons Nothing that I have experienced. I think i have ever had an issue with or the use of it. Dont have complains. Review Source KD Kevin D. Regulatory Coordinator Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Paycor - User Friendly Platform" December 1, 2025 5.0 I have used for paystub, payroll and application management. It is easy to see and manage employees and their balances. Pros is a user friendly platform for payroll and paystub management. I have had no major complaints at all in my time using it. Cons Compared to some other platforms, I think has a few less features, but overall, it can do the important things well. Review Source KL Kelsie L. HR Generalist Hospital & Health Care Used the software for: 2+ years ### "Paycor review" October 7, 2025 4.0 Pros Ease of hiring and onboarding. The process is seamless and managers really love recruiting. The tracking is great! Cons customer service. I don’t like getting a different rep every time for an issue. 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