# Paycor Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Paycor the right Human Resources solution for you? Explore 3038 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133745/Paycor-Perform/reviews --- Paycor 4.3 (3038) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 19th, 2026 # Reviews of Paycor Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews Intuitive interface and navigation 88% positive reviews out of 944 Most reviewers describe ease of use as driven by a user-friendly interface, clear navigation, and helpful tutorials. Tori M HR Systems Specialist, 1,001 - 5,000 employees. "The platform can be accessed via mobile device or desktop and is user friendly for all" Persistent technical and reliability problems 68% negative reviews out of 361 Most users report bugs and issues disrupt workflows, cause data errors, and require frequent manual corrections. Savannah H Executive Director, 51 - 200 employees. "There seemed to be quite a few frequent glitches with the software." Comprehensive progress and time tracking 87% positive reviews out of 133 Most reviewers find tracking features valuable for monitoring goals, attendance, time off, and departmental progress. Dawn G Child Care Registrar, 201 - 500 employees. "Paycor is a wonderful tool to be able to track your time, complete reviews, request days off and tracking your time off." Inefficient and inconsistent phone assistance 50% negative reviews out of 153 Some users say phone support involves long wait times, frequent transfers, and difficulty reaching knowledgeable representatives. Alexandra F Human Resources Manager, 11 - 50 employees. "On many of my calls to Paycor, I wind up waiting on hold for an extended period of time just for the call to be disconnected." Automation boosts efficiency and savings 95% positive reviews out of 66 Most reviewers indicate time and cost savings stem from automation, streamlined workflows, and reduced manual errors. Rosette B HR Associate, 1,001 - 5,000 employees. "As an individual from HR I partake in oneself help element of Paycor, it saves us such a lot of time in certain circumstances and permits us to use different bits of the framework with the time we save, similar to LMS and enrolling." Delayed and excessive email communication 52% negative reviews out of 121 Some users comment email notifications are inconsistent, slow, excessive, and complicate access or approval processes. ## Showing most helpful reviews Showing 1-25 of 3038 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Della L. Advocate Mental Health Care Used the software for: 2+ years ### "Paycor - Simplified System A Must Have" January 9, 2025 5.0 has more than enough to offer. One App. that can make life so much easier with these features: \* Payroll \* Benefits \* Expense Management \* Scheduling \* Background Screening \* Talent / Work Management \* Point of Sales \* And so much more. . An ability to have all the above qualities, if not most or all companies require - this overall experience is a blessing. Thank you Paycor for simplifying HR responsibilities. Well Done...🤗 Pros It's compacted so much into one system. Not login in several apps to get everything done. Time saver for sure! Cons I am yet to discover a dislike with .. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Did not offer all the features needed in one system, jumping back and forth to much time wasted.. Review Source Response from Paycor January 17, 2025 We appreciate your positive feedback! We're glad to hear that Paycor has streamlined your HR processes and that you find the platform easy to use. Thanks for sharing! AED Ashley Erin D. Accountant Leisure, Travel & Tourism Used the software for: 2+ years ### "Accountant" December 5, 2025 5.0 Overall, has solved many issues we have had in the past and now we are working with our team to ensure full use of the all the tools has available to assist them in making Payroll, Scheduling, Recruiting and Employee Management easier on the day to day. Pros It has made corrected many of the time clock and scheduling issues we have had in the past that negatively effected our payroll thus saving time and money. The customer support team and tools available have been awesome and the app is easy for our employees to use for requesting time off, availability, direct deposit and seeing their employee file and work related documents. Cons Limitation on reporting and some industry specific scheduling parameters are an issue as well as the current disconnect between the recruiting platform and the actual software, but the teams have informed us updates are coming and some of the things we need are on those updates. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Previous team reported issues regarding scheduling tools not available. Review Source SW Susie W. HR Representative Alternative Medicine Used the software for: 6-12 months ### "Simple, time saving " March 18, 2026 4.0 is a reliable solution for organizations looking to simplify their HR processes and improve efficiency. Pros I’ve had positive experiences using for HR and Payroll needs. The platform is user friendly and easy to navigate. Cons There are occasional system glitches. There are some inconsistencies in navigation that make some tasks more time consuming. Review Source SS Stephanie S. Manager Human Resources Used the software for: 2+ years ### "Worst System Ever" February 3, 2026 1.0 Overall, my experience with has been extremely negative. What was marketed as a comprehensive, supportive payroll and HR solution has instead been a constant source of stress and inefficiency. Critical payroll issues take far too long to resolve, support is difficult to reach and often unhelpful, and there is little accountability once contracts are signed. Rather than streamlining HR and payroll processes, Paycor has required excessive time and effort to manage issues that should be simple. I would not choose this platform again. Pros Mostly easy to navigate. It's difficult to find positive things as this software has been nothing but a nightmare. Cons I’ve had an extremely disappointing experience with . Urgent payroll issues routinely take weeks to resolve, which is unacceptable when employees’ pay is on the line. Customer service is consistently poor, with long wait times just to speak to someone, and there are no dedicated account representatives to provide continuity or accountability. The onboarding process was inadequate, and the system was not set up correctly from the start. Once contracts are signed, support drops off significantly, leaving you to troubleshoot complex payroll and HR issues on your own. The platform is also not as robust as advertised. We were repeatedly told certain functions were possible, only to find out later that the system cannot actually support them. What is most frustrating is that when contacting support, it often feels like I understand the system better than the representatives assisting me. Any request, even basic ones, requires hours of follow ups, explanations, and escalations, and many issues still remain unresolved. If you choose Paycor, be prepared to spend at least five hours trying to fix problems that should be straightforward, with no guarantee they will be resolved. I would not recommend Paycor to any organization that values reliability, responsiveness, or accurate payroll processing. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) We needed an HRIS and QB did not have that. Review Source Response from Paycor February 24, 2026 Thank you for providing your detailed feedback. It's great to hear that you find Paycor user-friendly and effective in tracking time off. We're sorry to hear about the difficulties you experienced during the setup process and with our customer support. We will share your experience with the appropriate teams as we continue to strive toward ensuring all our customers receive top tier support. JC Jason C. HR Generalist Leisure, Travel & Tourism Used the software for: 1-2 years ### "Improving but still needs a lot of work. " December 4, 2025 4.0 It has been okay but there is still a long ways to go. Some of the simplest things are not available still like password requirements or document signings and it is such a roundabout way to get something done. Pros I like the ease of use and how everything is centralized and together in one place. I think for the cost, we are also getting a lot more than the other provider we were with. Cons The customer service isn't the best and it is incredibly frustrating working with some of the success managers. They are not there to help, they are just there to "buy" more time, or they just completely ghost us. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[Rippling](https://www.capterra.com/p/172127/Rippling/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing Paycor I am not sure. I was not involved in this but I was just told this by my manager. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Because of the price and the different limitations. Review Source VR Verified Reviewer CPO Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Affordable, but Falling Behind" July 11, 2025 3.0 Overall, our experience with has been mixed. While it meets basic HR needs at a lower price point, it lacks the strategic tools, reporting depth, and innovation necessary to support a growing or forward-thinking organization. Pros offers a fairly affordable HRIS option for small to mid-sized companies. You get a decent amount of features for the cost, including payroll, onboarding, and basic analytics, making it a budget-friendly system. Cons The platform lacks innovation and feels outdated compared to competitors. Support response times can be inconsistent, and product updates often lag behind industry standards. You often get the sense they are playing catch-up. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing Paycor price was the primary driver for the modules you received Switched from [Namely](https://www.capterra.com/p/143606/Namely/) lack of service and innovation was the deathnail with this vendor Review Source JG Jessie G. HR Generalist Information Technology and Services Used the software for: 2+ years ### "Streamlined, Reliable, and Easy to Use – Paycor Delivers!" July 1, 2025 5.0 Overall, our experience with has been very positive. The platform is easy to navigate, and it has significantly streamlined our HR and payroll processes. Implementation was well-supported, and the ongoing customer service is responsive and helpful. While there are areas for improvement—particularly in reporting flexibility—the system continues to evolve and meet the needs of our growing team. Pros ’s platform is intuitive and user-friendly, which makes managing payroll, benefits, and performance reviews much more efficient. I especially appreciate how seamlessly the different modules integrate, reducing manual work and improving accuracy across the board. Cons Some areas of the platform, like reporting and analytics, could be more customizable and easier to navigate. Occasionally, system updates or changes aren’t well-communicated in advance, which can lead to confusion or extra troubleshooting. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paycor We chose because it offered the best balance of functionality, user experience, and customer support. Compared to other providers, Paycor’s platform felt more intuitive, especially for managing payroll, benefits, and performance in one place. The ability to scale with us as we grow and the personalized implementation support were also key deciding factors. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) We switched from Paychex to to gain a more modern, user-friendly HR platform that could better support our growing team’s needs. Paycor offered a more intuitive interface, stronger self-service tools for employees and managers, and better integration across payroll, benefits, and performance. The ability to customize workflows and access more actionable insights also played a big role in our decision. Review Source DL Dawn L. Practice Administrator Hospital & Health Care Used the software for: 1-2 years ### "Good, but not good enough" November 24, 2025 4.0 Overall, we were mostly pleased with , however, when there was no accountability after several errors, we decided to move to a new payroll vendor. Pros was user-friendly and intuitive. It made processing payroll easy. Employees also enjoyed Paycor because of its ease of use. Cons When there were errors or omissions in payroll, customer service was little to no help at all. We had missing contributions to our retirement vendor and never notified us. Alternatives considered [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/) Reason for choosing Paycor QuickBooks time did not have as many features as Switched from [TimeClock Plus](https://www.capterra.com/p/21548/TimeClock-Plus/) TimeClock Plus did not have as many features as Review Source LK Lexi K. HR ADMIN Retail Used the software for: 1-2 years ### "Its an ok system" March 30, 2026 5.0 I liked it. Was a very middle of the road system. Good not bad does what you need it to do. Cost efficient. Pros I used it as our main recruiting system at my old job, but it was fairly easy to use. Def user friendly. Cons Its been a few years, but at the time customer service wasnt the greatest. It may have improved since then Review Source VR Verified Reviewer Accounting Building Materials Used the software for: Less than 6 months ### "Paycor Software" March 18, 2026 5.0 Pros This software was easy to use. It was especially good when trying run a small retail business with only a few employees. Cons I wouldn’t really say I had any cons with his software. I wouldn’t use it for a large company. Its more for small businesses. Review Source BB Belinda B. HR Director Automotive Used the software for: 2+ years ### "Disappointing Experience with Paycor " April 30, 2025 1.0 My overall experience with has been very negative. The system is clunky, unintuitive, and not user-friendly, requiring significant workarounds for even basic HR functions. Customer support has been one of the worst aspects—delayed responses, limited expertise, and little accountability when issues arise. Reporting is especially poor, with limited customization, outdated formats, and a lack of real-time insights, making it difficult to extract meaningful data without heavy manual effort. Overall, the platform fell far short of what’s needed to support a growing and dynamic organization. Pros I can't really think of anything. I guess the payroll is pretty easy to process. Cons Terrible customer service, terrible implementation process, system is not as robust as they make it seem. Onboarding is the worst. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paycor Because it ties to our ERP system Epicor Switched from [Auris](https://www.capterra.com/p/195073/Heartland-Payroll-HR/) I made the switch from Heartland to because, on paper, it looked like a more robust and scalable solution. We were looking to consolidate systems, streamline performance management, and improve the overall employee experience. Paycor promised more customization, stronger reporting, and an all-in-one platform that could grow with us. Unfortunately, the reality didn’t match the sales pitch. The system is clunky and unintuitive, and the reporting capabilities are awful—limited, outdated, and difficult to work with. Customer support has been consistently unhelpful and slow to respond. Overall, the platform created more work than it solved, and I wouldn’t recommend it. Review Source JL Josh L. Talent Acquisition Manager Information Technology and Services Used the software for: 6-12 months ### "Find something else" July 1, 2025 1.0 Horrible. Worst HRIS or ATS I've ever used. Buggy, nothing works like it's supposed to. Also, fairly outdated, I used it 5 years ago and it was a much better tool then. Pros I cannot think of a single good thing about . I cannot think of a single good thing about Paycor. Cons The worst customer service of any software I've ever used. I really can't stress how bad it is. From call centers where people can't hear you and you can't hear them, to a sales rep named \[sensitive content hidden\] who refused to return calls and emails, basic issues takes weeks to resolve. Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing Paycor Great customer service, but seemed like they were just reselling other people's products that they didn't control. Switched from [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) Price and we weren't happy with ADP. As bad as ADP was, we would've gone back almost immediately. Review Source SI Stephanie I. Accounting Manager Child Day Care Services Used the software for: 6-12 months ### "Customer Support Frustration" December 5, 2025 3.0 My experience with since becoming a consumer at the beginning of 2025 has not been very pleasant. Client support has not been very helpful, most my open cases have to be escalated to the next support level. It usually takes at least a week to resolve an issue. Sometime the issue is no resolvable. Pros The self service features and the workflow. It put the responsibility on the employee and HR doesn’t have to contact the employee for missing information. Cons The time clocks and customer support. Issue is hardly resolved the same day. I usually have to send pictures and video of my issues Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[isolved](https://www.capterra.com/p/164417/iSolved/) Reason for choosing Paycor The demo was more attractive and majority staff involved picked Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) We want merge payroll and HR into one platform Review Source CT Crystal T. Admin Consumer Goods Used the software for: 2+ years ### "Paycor review" July 26, 2025 3.0 System overall works fine but if we do run into an issue, customer service us not easy to work with and has limited knowledge of their own product. Pros I would say the pros of include the value for money and also the ease of use. Compared to other systems, cost was reasonable for product provided. Cons The biggest concern would be customer service. If there is an issue it is difficult to get a knowledgeable rep to assist you. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing Paycor The main reason was all had similiar functionality and cost was a factor. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) The switch was made primarily due to cost. Review Source AM Amy M. HR Manager Automotive Used the software for: 1-2 years ### "Paycor Amy" October 7, 2025 4.0 Sales team was great! Implementation was rocky and still working on some items but overall they have been working with us to get things on the straight and narrow. Pros Customer Service is great! Premium support team was not a very good experience but we were able to get reassigned to a new team and have had nothing but positive experience since. Cons Flexibility of changing data brought into the analytics dashboard. I would like to see more options on data you can select to pull in or leave out. Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing Paycor More options that covered our Check list of needs. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Customer Service was lacking with ADP. had more support in implementation than we received in our time with ADP. Review Source RJ Reola J. HR Director Non-Profit Organization Management Used the software for: 6-12 months ### "Paycor review" October 16, 2025 4.0 It has been challenging. There are products that came with our dystem that we were not clearly made aware of such as PayActiv Pros The ease of use of the platform is one of the best assets. I also enjoy the recognition tool that we can tie directly to our core values. Cons There are times in which changes are made and they don't "stick". It takes a long time to get the appropriate person to answer questions. Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing Paycor Pricing and the ease of use of the platform. Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) Poor customer service and errors with the system put the agency at risk. Review Source DS Delia S. Deputy chief of HR Education Management Used the software for: 1-2 years ### "Paycor review " October 16, 2025 4.0 I’ve been working with them for over 10 years and the products have greatly improved. The open enrollment tool is excellent as well. Pros The system is easy to use and the team takes your feedback and helps you navigate challenges. Cons The time and attendance system that was outsourced. The documents section can be better organized and we should be able to search by birthdate. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing Paycor Costs and the time and effort it would take to change HRIS. Review Source AM Antonia M. HR Director Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "All in one system " July 2, 2025 4.0 Overall happy with the product. Eliminated our use of multiple systems and allowed us to have domestic and international employees on the same platform. Pros One stop shop for talent management. We are able to do everything from applicant tracking to onboarding to benefits to performance and everything else in between. Cons Some features were self service implementation and a bit confusing. But was able to get support when needed. Alternatives considered [UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/)[isolved](https://www.capterra.com/p/164417/iSolved/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Reason for choosing Paycor Best fit for our needs, ease of use, more features. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) ADP didn’t meet our needs and customer service support was lacking. Review Source CP Celina P. Benefits Administrator III Machinery Used the software for: 2+ years ### "Paycor Feedback " June 17, 2025 5.0 I really enjoy working with and the support. I also really like the paycor webinars that are given each quarter. Pros I appreciate all the feedback we give as customers that are implemented. I also appreciate all the customer support we receive. Cons The document library was supposed to be enchanced, but i think its more difficult to use. We have advised on this issue. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing Paycor All the products were integrated and all in one system. Switched from [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/) We wanted a system that was going to be more integrated with recuriting and benefits along with having a LMS System. Review Source JG Juliette G. HR Specialist Mental Health Care Used the software for: 1-2 years ### "Good for the day to day" August 14, 2025 4.0 Pros System is generally easy to use, intuitive user interface, good attendance tracking, great customer support Cons Some of the less day to day services are not very intuitive to learn, and the lessons on how to use them are not sufficient. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) The updates the old company was making made the user experience much more difficult to navigate Review Source MB Matt B. Director of Products Computer Software Used the software for: 1-2 years ### "Not the worst I've used, but certainly not the best." January 13, 2026 3.0 As the kids say these days... my experience using at my company was quite "mid". Not the worst I've used, but certainly not the best. I know others in my organization had an even worse time with it. Internally, is was typically referred to as "Paincor". Pros As far as HR softwares go, it technically accomplishes most of what it sets out to do. It has an app where you can view your pay stubs and pay history and sign documents. Cons "Finicky" would be the word that comes to mind when I think about the couple of years my company used . Again, it mostly got the job done on the main things, but I remember the login experience being especially awful. If you backgrounded the app for more than a few seconds, your session would expire and you'd have to re-authenticate. Very frustrating when you're trying to quickly swap between another app like the calculator to figure up something. The login relentlessly needed the full 2-factor authentication as well, even if you selected "Remember this device". Review Source Nick M. Director of Accounting Hospitality Used the software for: 2+ years ### "Terrible Service, choose Paycor only if you need no support at all. " April 25, 2025 1.0 Overall I have had a negative experience and do not feel that listens to or supports its customers. I think the sales pitch and what they say they offer is great but the reality of what you get is distant. Pros It offers a comprehensive suite of programs. Onboarding and ATS work the best for us. Cons Support is terrible. Implementation is a struggle and they do not take the time to understand your business or process. They have a lot of functionality but they do not work well together and can be contradictory. Switched from [Sage 100](https://www.capterra.com/p/227232/Sage-100cloud/) Wanted more features and a more modern tool. Review Source TH Tammy H. Accounting Payroll Non-Profit Organization Management Used the software for: 1-2 years ### "Paycor is good for a small entity " November 25, 2025 2.0 Not as good as it should've been. Deductibles would fall off; taxes would fall off. it was a hassle most payrolls Pros The user interface was very easy to adapt to. the clock in and out was adequate, the set up was easy a well. Cons Customer support was horrible. It would take two to three calls to get an issue resolved. Not to mention most agents couldn't help they would have to escalate to a higher-level agent. Review Source VC Victoria C. Payroll Assistant Restaurants Used the software for: 1-2 years ### "Paycor: turning payday into a maybe-day" November 12, 2025 3.0 We had a lot of struggles with . We were told it would do everything we needed to do but a lot of things needed to be done manually in an excel sheet to calculate the correct Blended OT, SOH, ect. Pros It would show us how many hours needed to be worked each week to qualify for benefits for the following year. Cons The system could not find or calculate spread of Hours. Incompetent tax team. Constant adjustments with tax issues. Review Source AM Angelika M. company owner Design Used the software for: 1-2 years ### "great Payroll Software" May 31, 2025 5.0 I have had an amazing experience with and use it weekly. it has truly helped me keep track of my own payroll for my business Pros I love how it has all tools necessary to be able to keep track of payroll and employee hours. it is very easy to navigate as well. Cons nothing. has really helped me with my payroll and attendance for employees. it helps keep track of everything HR related. 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