# PTM-VISION Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PTM-VISION the right Auto Repair solution for you? Explore 41 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133688/PTM-VISION/reviews --- PTM-VISION 3.8 (41) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of PTM-VISION Ease of use 3.7 Customer Service 4.5 ## Pros and Cons in Reviews TM Trevor M PresidentTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: 6-12 months. “I love the features and customization of the software.“ July 26, 2022 RF Ron F General ManagerTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: More than 2 years. “System has a lot of options, but once we tried to use them they did not fit in the system without too many steps and cumbersome to use.“ July 29, 2020 JW Justin W General ManagerTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: More than 2 years. “What we really enjoy about using Vision is the integration of CC payments, Ease of use, ability to track and manage our shops productivity for each job, and the ability to properly charge for the services that we provide.“ July 24, 2020 KC Kay-Cee C Office ManagerAutomotive, 11 - 50 employeesUsed the software for: More than 2 years. “The only con is that I do not have enough time to explore all the functions and integrations.“ July 24, 2020 RK Rhonda K PresidentConsumer Services, 11 - 50 employeesUsed the software for: 1-2 years. “The customer service is amazing, they are quick to return a phone call and to assist with any questions or training you may need.“ July 24, 2020 FP Fred P PresidentAutomotive, 11 - 50 employeesUsed the software for: More than 2 years. “All too often when Tech support had to rectify a glitch they had no definitive answer as to why it happened.“ July 24, 2020 JO James O Service ManagerTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: 1-2 years. “What we like most is integrated merchant payment processing.“ July 21, 2020 FP Fred P PresidentAutomotive, 11 - 50 employeesUsed the software for: More than 2 years. “Most Tech support people were good to deal with but some had condescending response or would always blame our network for vision's glitches.“ July 24, 2020 ## Showing most helpful reviews Showing 1-25 of 41 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michelle C. Owner Used the software for: 2+ years ### "Best Value in the Market for Decades" October 20, 2017 4.0 Pros Comprehensive, powerful and easy to learn. When using all of the features you get a great deal of control over your shop. You know how long it takes to get jobs done, which techs are efficient at which jobs and how inventory moves. You have many powerful tools at your finger tips. We have compared it to every software on the market and there is not one out there that is a better value for a Heavy Truck Shop. Cons It can be cumbersome and a bit old fashion and does not lend itself to newer formats and applications. It does so much that you can't learn it all. The reports leave a bit to be desired but they promise me they are working on that. Review Source RK Rhonda K. President Consumer Services Used the software for: 1-2 years ### "Truck repair operating software." July 24, 2020 5.0 We purchased the system after reviewing the on-line demo. The only issue I have is training. We have a small office, each of us wear many "hats". It would have been great if it were cost effective for us to have on-site training that we could have done in the afternoons or on Saturdays. Pros The reporting features of this software are very good. The customer service is amazing, they are quick to return a phone call and to assist with any questions or training you may need. Cons We have had issues with making the work orders work with our Mitchell estimating program. We would love for our estimates to be able to be converted directly to a work order and then an invoice. We now have to process an estimate then enter a work order from the estimate and then close the work order and process the invoice. Alternatives considered [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Reason for choosing PTM-VISION We needed a system that could handle inventory with multiple locations . Pluss had better solutions for our accounting needs and our inventory system. They were also much more helpful during the investigating process. Review Source VR Verified Reviewer product manager and developer Information Technology and Services Used the software for: Less than 6 months ### "Decent Fleet Tool but Needs More Polish" August 28, 2025 3.0 My overall experience has been okay. PTM-VISION covers the basics well and helps with day-to-day fleet management, but it doesn’t feel as polished or user-friendly as it could be. With some improvements in reporting, speed, and ease of use, it could become a much stronger product. Pros PTM-VISION does a good job of bringing driver and vehicle management together in one place. Tracking maintenance schedules and keeping driver records organized has definitely made operations smoother. Cons The system can feel a bit clunky at times. Reports load slowly, and the dashboards aren’t very customizable, which makes it harder to get the exact insights I need. The interface also has a slight learning curve. Review Source TK THERESA K. SENIOR ACCOUNTANT Automotive Used the software for: 6-12 months ### "NEW DEALER" March 15, 2024 4.0 Pros THE SYSTEM IS EASY TO USE AND WORKS WELL AS A DMS Cons WE STILL ARE WAITING ON SOME WORK AROUNDS TO BE FIXED Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) TO MOVE TO A DEALER MANAGEMENT SOFTWARE FROM TWO DIFFERNT SYSTEMS TO ONE Review Source IM Isaiah M. Accounts Payable and Accounts Receivable Automotive Used the software for: 6-12 months ### "very pleased with vision" April 11, 2025 5.0 very well, especially the customer service Pros how everything is integrated and there is no need for multiple products Cons having to go round about ways to try to get the information we need, or jumping through hoops to try to get it Review Source JW Jeff W. Director Automotive Used the software for: Less than 6 months ### "Decent software but needs an update" August 15, 2020 3.0 We are still using the software with hopes that there will be some improvements to the overall program. Vision certainly has some big potential if the developer is willing to invest the time and resources to improve upon some of the downsides rather than simply using work arounds. Overall our experience has been so-so with some ups and downs and I wouldn't go out of my way to either recommend nor discourage anyone else from using it. Pros I like that Vision is an install based platform. This means that even with network outages I can still operate my business. Vision has some features that after some time to learn them can be very helpful. Cons The GUI is very dated and certainly brings me back to the 90's. A GUI update in additiion to the simplifion of multiple features and the deletion of some old features that "no one uses anymore" would be highly appreciated. Their pricing structure for the software can be prohibitive to smaller business and adding features beyond the basic (very basic set up) adds up very quickly. Implimentation was a bit of a nightmare unfortunately which we can certainly take some blame for however, we were put in a position of manually entering all of our data which would have taken months or paying them an extra fee to have them use their propriatary systems to do it for us. This hasn't been the norm for other software we have used or looked into. The required training was also fairly pricy especially considering the overall monthly cost to use the software. As a Canadian user the overall cost is quite a bit more with the exchange rate as the company has no Canadian pricing structure. Hardware integration has also been less than desierable as the list of compatable hardware devices (Printers, Scanners etc.) is fairly short. We would have to downgrade some of our equipment to be able to be compatable with Vision and take full advantage of the features. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/)[Fullbay](https://www.capterra.com/p/170876/Fullbay/) Reason for choosing PTM-VISION Install based Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) We had outgrown the capabilities that quickbooks could provide. Review Source JM JANNA M. CFO Maritime Used the software for: 2+ years ### "BEGINNER CFO" March 29, 2024 4.0 VISION AS A COMPANY HAS ALWAYS BEEN AVAILABLE IN A TIMELY MANNER AND THE STAFF WE'VE WORKED WITH OVER THE YEARS HAS BEEN VERY CAPABLE AND RESPONSIVE TO OUR NEEDS AS A COMPANY, ESPECIALLY THE ACCOUNTING STAFF FOR WHOM I HAVE THE UTMOST RESPECT FOR. THANK YOU ALL Pros THE ACCOUNTING PORTION OF THE SOFTWARE INTEGRATES PAYABLES AND RECEIVEABLES AND PROVIDES ALL THE NECESSARY TOOLS FOR SUCCESS. ESPECIALLY REGARDING MONTH END BALANCING AND THE INTEGRATION TO THE WORK ORDERS. Cons THE ONLY CONS FOR OUR BUSINESS APPLICATION WAS THE AMOUNT OF DETAIL NECESSARY TO INTEGRATE WITH VISION. OUR COMPANY HAD A MAJOR CHANGE IN OPERATIONS AND DETAILS WE NOT EASILY OBTAINED, ALTHOUGH WELL WORTH THE TIME AND EFFORT Reason for choosing PTM-VISION QUICK BOOKS DID NOT MEET OUR NEEDS AS A MAINTENANCE SHOP Review Source PS Pete S. Manager Automotive Used the software for: 1-2 years ### "Garbage in Garbage Out" July 27, 2020 4.0 Just in the efforts alone that \[SENSITIVE CONTENT HIDDEN\] gave , really made me feel comfortable with the system and wanting to learn more about its capabilities, which is when everything changed when I met \[SENSITIVE CONTENT HIDDEN\]. She is very customer service oriented and learned exactly what our needs were. She was able to work with myself and other members in establishing a training curriculum that helped with the financial management of the system. what we had learned was that a lot of the issues we were experiencing were of our own creation, hence the term Garbage in Garbage Out. Since then we have seen better results in the accounting portion of the program. However we still were experiencing severe issues with the stability of the system and again working with \[SENSITIVE CONTENT HIDDEN\], we decided to go with their on site server program, which has been phenomenal. The rollout was a breeze with the great assistance by \[SENSITIVE CONTENT HIDDEN\] who had us up and running within an hour with no disruption to our data or business. We also went with the charge card processing system that directly works with our service and invoicing system making everything more efficient and saving us time. There is still a long learning process, because there is so much that can be done with this software. The help tutorial is very helpful but overtime and with the support given by Pluss which has been great I see us utilizing it to its full potential which should result in immediate results and profitability to our company. Pros When I first came on board, the Vision software was not very well liked by my company and some of its users, including our hi level management. The system had severe issues with lag time, crashing and other issues involved with the accounting functions. However over the past year I have worked closely with the Pluss Team and have been able to address a lot of those past issues. My First experience was with the Inventory Control functions. In a nut shell our inventory was way off, mainly due to procedure issues. The first step was to install the Vision Mobile App, that would allow to label and scan items, which helped in our reconciliation of the Inventory. At first I ran into installation issues with the hardware but after working with \[SENSITIVE CONTENT HIDDEN\] from Pluss, we were able to get it running. Kudos to \[SENSITIVE CONTENT HIDDEN\] who out in a lot of time and effort, as most of the issues we incurred were because of my IT Support. But \[SENSITIVE CONTENT HIDDEN\], was a champion and helped me also navigate the system. We now have a great system in place, we are processing the flow of parts exactly as intended and have actually started to see great results coming out of our parts department especially with returns and cores. Cons honestly since we upgraded to the onsite server, I have yet to find any major issues with the program. Reason for choosing PTM-VISION This was the original System in place, but we were looking to Review Source JU John U. Owner Automotive Used the software for: 2+ years ### "Using Vision Daily" July 24, 2020 5.0 I love the company. We started with Jim back around 2003-2005 I think. We have been with Pluss for many, many years. My father had Pluss software before it was Vision, it was called something else and it was on a DOS platform. About 2011 we switched to Windows based Vision Software. We love that Vision is, for the most part, easy to use. It can be complex at times but the staff is accommodating to us when we have questions. Pros I love the functionality of the Work Orders and Sales Orders. It is so simple to go in and write a work order and to set up labor codes. Set up pricing. The program is fast in this regard. It flows well and makes the transaction with the customer go well also. For instance, if a customer asks for an estimate, it is very simple to pull them up, create an estimate and pull the unit from the choices previously entered in. Work orders, sales orders and processing them though is very simple. Accounts payable and accounts receivable are also very simple and straight forward. Pulling these reports is simple and easy to do to manage the business as well. Cons Some reports are difficult to find. Many keystrokes to get a report - for instance, to pull a commission report for my parts manager takes around 12 - 15 keystrokes and has me searching for the data. I have the process to pull it up written down and have to look at it every time as it is complicated. I have enough to do without complications from trying to retrieve data. I don't even know what reports I may be missing out on, because they are so complicated to retrieve. I need more data on inventory reports but I was directed that I should spend quite a bit of money and time to come take a class in Montana. I don't have time to leave my business for a class. We are in the middle of a Pandemic where I am hoping just to survive all of the economic downturn created by Covid 19, Riots and Anarchy. I just need a manual on what reports there are, how they may benefit me and the keystrokes to pull them up. That would truly benefit me. Reason for choosing PTM-VISION We are always searching to make our company better. I get calls all the time from companies selling other software products but I currently have no reason to switch. I like Vision. I like the people there. My employees like it and the price is reasonable. I specifically mentioned that I like the people. They are very helpful and they have good attitudes towards us as customers. That is a big deal to me. When I call in for help, I don't want to be treated like a number. Software is software, but people make the difference and that is really what keeps me as a customer. Don't let that slip as you get bigger. It's the first thing you notice. Review Source VR Verified Reviewer Financial Analyst / Controller Automotive Used the software for: 2+ years ### "Data requires a lot of oversight" January 22, 2019 2.0 Overall the system is functional. Although the software does run slow unless you are on a remote desktop situation. From talking to IT folks, the issue seems to be connected to the FoxPro database structure that it uses which is about 20 years old and most apps do not run on anymore. But you get what you pay for. PTM-Vision is super cheap up front which makes for an enticing offer. But you pay for it in lack of features and sometimes glitchy and slow running software. Also, the reporting is okay, although limited. And they are nothing compared to the BI reporting you can do with many of the other software options. Pros It is very affordable. The support is friendly and most of the time are able to solve your problem quickly. Cons There are a lot of strange happenings in this software. Payments on customers accounts will randomly change amounts. Nobody has ever been able to explain this. Workorders will randomly duplicate themselves. There are a number of 'utilities' that you need to run in order to get accurate reports. You have to be vigilant about double checking your data. Review Source Response from Pluss April 26, 2019 Thank you for the kind words in regards to our professional staff members, we take great pride in all of our employees so much so we bought the company. It would be impossible for us to address each issue you are experiencing here but we would appreciate the opportunity to do so at your convenience. The most successful companies we work with are those companies that interact with us. Please give us a call anytime, happy to help. TM Tara M. service writing /inventory controller Transportation/Trucking/Railroad Used the software for: 2+ years ### "Love it" July 24, 2020 4.0 really enjoy using this system, have had great help with support Pros tone of reports, easy to use, support is fabulous. able to build reports to fit information required Cons as there are tons of reports to choose from, sometime hard to find the correct report Reason for choosing PTM-VISION ease of use and Motor program Review Source TM Trevor M. President Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Awesome" July 26, 2022 4.0 I love the software and it's helped me manage my business and make it more profitable. Pros I love the features and customization of the software. Cons I really don't have any cons. The system is amazing, and the staff is very helpful. Review Source MR Mike R. PRESIDENT Automotive Used the software for: 2+ years ### "vision" July 28, 2020 4.0 in the beginning the ability to have custom items added. Pros the ability to watch cash flow and profitability. Cons the loss of integrated payroll service in accounting Reason for choosing PTM-VISION cost and customer service was all we needed to decide. Review Source JK Josh K. Office Manager Retail Used the software for: 1-2 years ### "Part Sales" July 24, 2020 4.0 Far better than our previous system for inventory control and history Pros Cost Customer Service Pricing Features Part interchange features Sales History searches Cons certain inventory features have glitches with on order and count difficulty reversing transactions Review Source JH Johnny H. Owner Manager Automotive Used the software for: 2+ years ### "Company that helps you Succeed " June 15, 2022 5.0 Awesome they have been one of the Keys to our success and just darn good people to work with Pros I have been with PTM for 24 Plus years they have always worked to make there Product better to help you as a Business succeed, They seek the input of me the customer and end user of what we need to make our operation efficient and successful Cons The only Complaint I have is the Accounting Module is made for accounts and doesn't work well with with us that are not accountants Reason for choosing PTM-VISION We sold our business in 2008 and decided to renter The Truck Repair Business in 2017 so we looked at what was available and it was an obvious choice to return to Pluss Corp the are the Total Package if you own a Repair or parts Business Review Source NJ Neal J. Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Mid Minnesota truck parts and service" March 20, 2024 4.0 We have been a customer for over 30 years. We would not have stuck with you for that long if we did not se value in the system. Pros It covers a lot of aspects of our business fairly well. It is an adaptable platform that has many options. Cons It has been and remains glitchy. Locking up and erroring out on a fairly consistent basis. Reason for choosing PTM-VISION Seemed Like the best available option at the time. We did make the trip to Columbia falls and visited with you folks in person. Switched from [Fusion](https://www.capterra.com/p/84094/Fusion/) Karmak system became way too expensive. Review Source SR Steve R. General Manager Consumer Services Used the software for: 2+ years ### "Vision review" July 27, 2020 4.0 Overall the experience has been good. I have always appreciated the people who help me repair issues with software, hardware and when we make boneheaded mistakes. I have always been a fan of how relatively easy the software is to learn and use. It has been a great business tool for TSI. Pros When we made the change from Karmac to PTM the driving factor at that time was cost. We were forced to make changes due to Y2K and it was a much better choice to switch than to pay a high fee just to get a patch job from Karmac. My bookkeepers at that time had some experience with the accounting features of PTM due to our Florida branch was using the software. That alone had a large impact on our decision to go with PTM. Later we also learned to appreciate the inventory and point of sale features. Cons Trying to get software to completely fit the way we run the business is always a challenge. Attempts are made to make it more of a custom fit but you usually have to bend to the ways of the software since things are designed to fit the masses. Other than that the purchase order functions have always seemed to have some issues that we have learned to deal with. Reason for choosing PTM-VISION mainly due to the experience we were getting from our Florida branch. Review Source RF Ron F. General Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Keeping up with the times" July 29, 2020 3.0 every shop needs a good software for use of the shop managers. this system does a good enough job of that. don't take a long time to make a work order. some of the parts could be made easier to use and the bar coding version made better. system gets expensive once all components are bought to use it fluently. Pros reports from the service side It has a good service side or sales Easy and fast to make a work order Cons not a fan of the updates. they seem to make changes with the system and we don't know what they are until we open the system to use and find them. especially surprises in the parts and inventory area is hard to handle at times. System has a lot of options, but once we tried to use them they did not fit in the system without too many steps and cumbersome to use. Reason for choosing PTM-VISION at the time we looked at it seemed to be good at reporting. also the easy of making a work order. PRICE. you really never know all about what a system will do for you until the employees have used it for a year or more and you can see all of its downfalls. the salesmen did a great job of showing it and talking it up. Review Source MR Melissa R. Accounting - NW Region Retail Used the software for: 2+ years ### "Great Service" March 9, 2022 5.0 Pros TNT Truck Parts deals with so many inventoried parts and it's easy to keep track of everything. In all of my years in Accounting I have never even heard of Pluss, it's been a learning experience for me and with the help of \[SENSITIVE CONTENT\], \[SENSITIVE CONTENT\] and the rest of the team they have made every effort to teach what I need to know even things I didn't know I needed to know. Cons Not really any cons, when I need a different report or anything they make it happen. Review Source MA Michael A. VP Automotive Used the software for: 2+ years ### "Vision program " March 11, 2024 3.0 good overall and the customer service is the very best. \[sensitive content hidden\] makes things happen. He has always done us a great job. Pros Diverse program does everything that we need it to do for us Cons lots of ghost in the closet things that keep happening that should be locked down. Review Source IH Ilone H. BOOKKEEPER Machinery Used the software for: 2+ years ### "Vision Easy to use great support when you need help" April 7, 2025 4.0 Great,! its a good system in many ways. easy to use. Pros GREAT SUPPORT TEAM . Easy to learn with great support that explains things well to learn how to use more efficiently. Cons Year end glitches. Inventory issues counting and pricing changes. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) To make it easier for our team to use and learn. Inventory and pricing. Review Source AO Aaron O. Manager Automotive Used the software for: 2+ years ### "Great software for those wanting to have a good program without breaking the bank!" July 24, 2020 4.0 I personally have used PTM's software since 2004. So I do have experience with all of the product changes and features inside of the program. I have found that I am able to train our employees pretty easily, and most seem to pick up on it rather quickly. Anytime that I have a question or put in a service ticket it is handled promptly and to our satisfaction. Bottom line the Vision software from Pluss gets the job done! It handles our day to day without spending an arm and a leg. Pros The best thing I have to say about Vision is there customer service, they are very quick about helping you get through any issues you might run into. The price for this product compared to others that offer the same features makes this a no brainer. We use Vision for shop jobs, parts sales & inventory, vehicle sales, timeclock, A/R & A/P and reporting. Cons The only issues that we have run into here is some of our staff are older, they tend to struggle with basic computer knowledge. Reason for choosing PTM-VISION I chose Vision number 1 because of the ease of transition for us, we were already using another of their products so it was streamlined to go to Vision. Number 2 It met our needs. 3 I knew how great their customer service was. 4 Cost. Review Source EA ERIK A. VICE PRESIDENT Automotive Used the software for: 2+ years ### "CHARLES AUTO ELECTRIC REVIEW" March 29, 2024 5.0 Pros EASY TO USE. SOFTWARE UPDATES WERE READILY AVAILABLE. TECH SUPPORT IS ALWAYS AVAILABLE. Cons LITTLE CONS. PERHAPS SOME OF THE SOFTWARE FEATURES WERE MORE DIFFICULT, BUT THEIR TECH SUPPORT WOULD EXPLAIN SIMPLY. Review Source cM catherine M. President Automotive Used the software for: 2+ years ### "getting any reports from this software is very difficult and usually the numbers are incorrect. " July 21, 2017 1.0 no benefits Pros The support people are very nice the invoices look professional. It's not as expensive as some of the better programs Cons It's not a reliable software and I don' t recommend it for inventory or financial information the numbers we enter are not the numbers for some reason they change and you have to call support to fix the problem. Review Source Response from Pluss June 11, 2019 Hello Catherine, we are sorry for the frustrations you have felt with using certain areas of our program. We want to solve the problems that you, Karl, and Jennifer have experienced, however, we have not had any luck getting in touch with you despite our many attempts. We pride ourselves in our training and support here at Pluss and we value all customer feedback - finding a solution to the issues you have mentioned is our ultimate goal here. The problems you are having are very inconsistent with the experiences of our other customers. We believe the inaccuracy of information could stem from improper use of the software. We've extended an offer to help cover the cost of training, and that offer still stands. Finding a solution to any problem requires communication and collaboration on both ends. If you can assist in the communication and allow us to help, I am confident we can earn your trust back on the functionality and reliability of PTM-Vision. Please call or email us anytime. WR Wendy R. ADMIN Transportation/Trucking/Railroad Used the software for: 2+ years ### "Growing our Business " July 24, 2020 4.0 The biggest benefit we have found while utilizing PTM Vision is the usefulness of purchase orders and posting items received or used per customer immediately during the receiving process. Pros The features I like most about PTM Vision software are the abilities to access all company information in one place. Such as vendor and customer information, inventory and margins at your fingertips. This was essential in growing the business from a repair shop to a full blown diesel engine repair facility. Cons My least favorite feature of PTM Vision is the reporting and how difficult it is to run simple reports. The path to follow isn't always easy and the information is very in depth and times and vague in some reporting situations. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.