# Smokeball Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Smokeball the right Law Practice Management solution for you? Explore 358 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133656/Smokeball/reviews --- Smokeball 4.8 (358) [View alternatives](https://www.capterra.com/p/133656/Smokeball/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Smokeball Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews BA Brad A AdministratorLaw Practice, 2 - 10 employeesUsed the software for: 1-2 years. “The cloud-based system means I can access client matters securely from anywhere, and the built-in automation eliminates repetitive administrative tasks.“ November 12, 2025 WS Whitney S ParalegalLaw Practice, 2 - 10 employeesUsed the software for: More than 2 years. “I don’t have many complaints, but one challenge we’ve encountered is with scheduling across different time zones. When an appointment is created in one time zone and someone in another time zone views it, the time can shift incorrectly, leading to confusion.“ May 28, 2025 JT Joseph T Managing PartnerLegal Services, 2 - 10 employeesUsed the software for: Less than 6 months. “My favorite feature is the AI tracking of my time spent processing emails in Outlook.“ December 23, 2025 MR Morgan R ParalegalLaw Practice, 2 - 10 employeesUsed the software for: More than 2 years. “The only part of smokeball that bothers me is when I send messages I can only send a certain amount of words before it stops me and doesnt let it send“ May 28, 2025 RH Rena H Legal AssistantLaw Practice, 11 - 50 employeesUsed the software for: More than 2 years. “The tags we are able to utilize to track out matters are great, as is being able to correspond multiple matters for 1 client.“ May 28, 2025 SB Scott B AttorneyLaw Practice, 2 - 10 employeesUsed the software for: 1-2 years. “Some of the interfaces, particularly the one for tracking settlement discussions, are a bit clunky and difficult to use.“ May 28, 2025 TF Tyler F AttorneyLaw Practice, 11 - 50 employeesUsed the software for: 1-2 years. “The way it efficiently integrates with other applications and its robust tracking system for the different types of client matters.“ May 28, 2025 AD Alyssa D ParalegalLegal Services, 11 - 50 employeesUsed the software for: More than 2 years. “When there are glitches in the system, you're barred from doing your job because we're so dependent on the system.“ May 28, 2025 ## Showing most helpful reviews Showing 1-25 of 358 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Furqan M. Partner Legal Services Used the software for: 1-2 years ### "SmallLaw Review" November 29, 2020 5.0 Overall, an excellent software and definitely worth considering for your law firm, especially if you handle real estate transactions. Pros 1\. Smokeball is an "everything" platform. We realized we were only using the other softwares for billing/invoicing, but found little use for them otherwise. Smokeball, on the other hand, is much more versatile. We track our to-dos there, create workflows, assign tasks/projects to others at the firm (it avoids the back-and-forth internal emails), share our draft documents with client through a secure portal, and much more! 2. If you are a real estate transactions law firm (as we are), Smokeball is the only platform specifically designed for that practice area. We love that it automatically calendars deadlines, has templates built in, and otherwise automates much of the closing process for us (and avoids costly mistakes such as missing a deadline). Cons 1\. Cost (yup, it's one of the more expensive options you'll find out there). But when evaluating options, the thought process should be whether you will save some time by implementing the features of the software. And if so, a few extra bucks monthly is well worth it. 2. A little glitchy at times. We sometimes would create an invoice but would not be able to load it or send to a client until the next day. I have no idea why this happens, though it hasnt been a big issue for us. 3. Requires you to invest a lot of time to set up to automate your documents and learn how to modify them as you go. But, again, it is time well spent. Switched from [CaseFox](https://www.capterra.com/p/121682/CaseFox/) Looking for a more versatile platform for legal management. Review Source Response from Smokeball June 23, 2022 Thanks for the review, Furqan. CD Colin D. Associate Attorney Law Practice Used the software for: 2+ years ### "EXCELLENT LEGAL FILE ORGANIZER!!" May 28, 2025 5.0 It has been a great product and helpful to my practice. I love how it organizes all of my files in one place. Pros I like how Smokeball will draft legal documents for you and keeps all of my files organized in one place. Cons I wish Archie was a better AI source. I have had problems with it. It does not do a great job of summarizing deposition transcripts. I find ChatGPT to be more helpful. Switched from [SmartAdvocate](https://www.capterra.com/p/131579/SmartAdvocate/) Smokeball is a way better product and easier to use. Review Source Response from Smokeball May 30, 2025 So glad that Smokeball is easy to use and keeping your organized, Colin! The Archie Prompt Library is a great way to get the exact, accurate results you're looking for: https://www.smokeball.com/product-updates/archie-upgrade-march-2025 And we're continuing to evolve and expand Archie AI's capabilities. Thanks for your feedback. NR Niaka R. Legal Assistant Law Practice Used the software for: 1-2 years ### "Streamlined" June 5, 2025 3.0 Overall, smokeball is a great software. It is easy to use and navigate. The features are easy to learn and master. Pros The integrations and automation make my job much easier. The way the integrations and automation streamline work processes is a time saver. Cons I have a couple of tickets that have been open a long time. I have requested multiple times for an update, and receive no response. Review Source Response from Smokeball June 10, 2025 Thanks for the feedback, Niaka! Our support team prides themselves on quick response times, so we'll absolutely look into this. Your account manager should reach out shortly with an update on the open tickets. IR Irene R. Attorney Law Practice Used the software for: Less than 6 months ### "This is the real deal for law firms big and small. " May 2, 2025 5.0 No exaggeration - pretty perfect from the start. I feel like I have an entire admin staff at the ready. Pros My priority was to automate documents and no other software seemed able to do so without lots of pain. Smokeball has its roots in document automation! Imagine how surprised and happily stunned when I clicked on Forms and my letterhead with Client address just popped up! If this is how good Smokeball is out of the starting gate, I can't wait till for more. Plus, the tutorials, recorded training are easy and every single time I call Support, the staff is exceptional. Countless reassurances that I don't need to rush. They are as excited working there as I am using the product. Simply amazing. Cons Billing is tricky to begin with but, as I said, the support staff makes it easy to get going. Everything becomes so intuitive - the software anticipates your needs and has the next step already built in. The designers are experienced in law and technology, but also in interface logic. Switched from [8am MyCase](https://www.capterra.com/p/115613/MyCase/) Hoped that document management, automation would be better and all I can say is there is a lot of genius behind this software. The actual use is better than I expected and getting better everyday. Review Source Response from Smokeball May 6, 2025 Wow, Irene--thanks for your detailed recommendation. We're so thrilled that Smokeball has exceeded your expectations. We're here for you whenever you need us! JS Joel S. Firm Owner Legal Services Used the software for: 2+ years ### "Love it smokeball style. " May 28, 2025 4.0 Very good. Customer service is responsive, and staff is very pleasant. I enjoy being able to find a human when needed and the responsive of needing templates is good. Pros The total bundle of CRM billing, and document drafting. In addition to the aforementioned, the updates and improvements continue to develop with advancements in technology and the law. Cons The cost of attorney licenses. moreover, the support staff licenses are nearly cost prohibitive. I have not hired support staff due to the cost of the support staff license. There should be a support staff rate of under $100. Switched from [Clio](https://www.capterra.com/p/105428/Clio/) I cannot remember. I do not know. It was a long time ago. Review Source Response from Smokeball May 30, 2025 Thanks for your review, Joel. So glad you're loving Smokeball! We'll share your feedback about the support staff license rate. WS Whitney S. Paralegal Law Practice Used the software for: 2+ years ### "Easy to Use and a Great Program!" May 28, 2025 5.0 Overall, my experience has been excellent, and I will continue to use Smokeball over other programs. Pros I appreciate how user-friendly the software is. It's especially helpful when training new hires, as it's intuitive and easy for them to learn. I also value the team's openness to feedback—they're consistently receptive to suggestions and proactive about making updates that enhance the program's overall efficiency. Cons I don’t have many complaints, but one challenge we’ve encountered is with scheduling across different time zones. When an appointment is created in one time zone and someone in another time zone views it, the time can shift incorrectly, leading to confusion. Switched from [Clio](https://www.capterra.com/p/105428/Clio/) Costs and not easy to use. It didn't mesh well with our legal practice and it was hard to navigate. Review Source GG Genie G. Managing Partner Law Practice Used the software for: 2+ years ### "Smokeball Is The Best!" May 28, 2025 5.0 Outstanding. As I said above, I would not be able to practice without Smokeball at this point. It makes everything so easy. Pros Almost everything. I honestly don't know how we ever practiced without Smokeball. I especially love their integration with InfoTrack for Court e-filing and their workflows. Their customer service is wonderful and they are very reception to ideas and suggestions from their clients. Cons I'm honestly not sure - so far I like everything about it and we have been using it for almost ten years. Alternatives considered [8am MyCase](https://www.capterra.com/p/115613/MyCase/)[Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing Smokeball Much more receptive to suggestions; excited to be part of a new product. Review Source Response from Smokeball May 30, 2025 Thanks for your rave review, Genie! It's been wonderful to partner with you over the years and support your firm. We're here for you. SS Sidney S. Attorney Legal Services Used the software for: 2+ years ### "Smokeball Review " May 28, 2025 5.0 Smokeball is easy to use and great for automation. You can store files and the search engine is great for finding documents when you can’t remember case names. Pros The app on my phone is my favorite part. I can access my clients files from anywhere. It is easy to use and makes pulling files in court easy. Cons I wish there was an easier way to crest all invoices without having to Open each matter separately. Otherwise I love everything. Switched from [Filevine](https://www.capterra.com/p/140815/Filevine/) Easier to use than filevine. Much more user friendly Review Source Response from Smokeball May 30, 2025 Thanks for your review, Sidney! So glad that Smokeball is user-friendly and helping you work no matter where you are. MC Mark C. Owner Law Practice Used the software for: 2+ years ### "How To Get Your Life Back With Technology!" June 5, 2025 5.0 In addition to the value in my practice customer as a client management tool but also in creating documents for clients, the support at Smokeball has been top shelf. Pros Smokeball has been an incredible asset in my practice not only as a client management tool but also in creating documents for clients. Cons Even though it may be surprising, I do not have anything negative to say about my use and experience with Smokeball. Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/)[Clio](https://www.capterra.com/p/105428/Clio/)[Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) Reason for choosing Smokeball More integrated elements for client management. Review Source Response from Smokeball June 10, 2025 Love hearing that Smokeball is such a valuable asset to your and your practice, Mark. We're here for you! CA Cathy A. Office manager Law Practice Used the software for: Less than 6 months ### "Great Choice for our office needs!" February 21, 2025 5.0 We are enjoying a very efficient user friendly system. The billing system is much much better than we had! Pros Easy to learn with a simple user interface. Cons No issues. We are still learning a new system. We put in a few smart suggestions and we shall see how long that takes to implement. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing Smokeball Good conversations with sales assoc. \[sensitive content hidden\] to help us with our decision. Made it easy to understand and reassurance of the assistance we would receive during the migration, and beyond. Switched from [AbacusLaw](https://www.capterra.com/p/18374/AbacusLaw/) Difficult to use. Poor customer service. No modern features. Expensive product for what it offers. Review Source Response from Smokeball February 28, 2025 Cathy, thanks so much for your review. Thrilled to hear that Smokeball has made billing so much easier and you're finding the practice management software easy to learn and use. We're here for you! LL Lauren L. Lawyer Law Practice Used the software for: 2+ years ### "Great for RE lawyers" November 25, 2024 5.0 Simply put, this is the best legal software out there for real estate attorney. It tracks all my deadlines, fees, billing, drafts closing statements, etc. Smokeball makes it easier for myself and staff to stay on top of our files and communicate with our clients. Their new intake forms have also been a game changer for our estate planning practice. It is pricey software but for our firm it is worth every penny! Pros Simply put, this is the best legal software out there for real estate attorney. It tracks all my deadlines, fees, billing, drafts closing statements, etc. Smokeball makes it easier for myself and staff to stay on top of our files and communicate with our clients. Their new intake forms have also been a game changer for our estate planning practice. It is pricey software but for our firm it is worth every penny! Cons The Cost. They constantly raise the cost of the product every year and now it is getting excessively expensive. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing Smokeball not as good for real estate or estate planning Review Source Response from Smokeball December 3, 2024 Thanks for your review, Lauren! We're so happy to hear that Smokeball is the best legal software for real estate practices. Love that the client intake forms are a game-changer, too. :) HjK Hee jae K. paralegal Legal Services Used the software for: 2+ years ### ""A Must-Have for Real Estate Firms"" June 4, 2025 5.0 I’m a big fan of Smokeball—it's been a game-changer for our real estate practice. The platform keeps everything organized and accessible, from contracts and settlement documents to emails and deadlines. Pros Smokeball is an excellent legal practice management software. Its automatic time tracking ensures every billable minute is captured, boosting revenue and accuracy. The document automation and integrated legal forms save hours of work, while its user-friendly matter management system keeps everything organized in one place. With strong Microsoft Office integration and responsive customer support, Smokeball streamlines legal work and improves overall efficiency. Highly recommended for firms looking to modernize and grow. Cons Although helpful, the legal forms library may not cover every jurisdiction or niche area of law, requiring some manual customization. Review Source SB Sue B. Paralegal Law Practice Used the software for: 2+ years ### "Smokeball Anniversary 10 years!" May 28, 2025 5.0 Customer service reps are very friendly and helpful. We have little to no issues with downtime. Overall, the product is very stable and efficient for our purposes. Pros Our office has used Smokeball for 10 years and has greatly increased our efficiency with automation of documents and file set up. Cons We'd appreciate greater interaction with the team that decides what upgrades/fixes are to be included in a release. Review Source Response from Smokeball May 30, 2025 Happy 10 year anniversary, Sue! What a milestone we're thrilled to celebrate with you. So glad to know Smokeball has greatly increased your efficiency. TF Tyler F. Attorney Law Practice Used the software for: 1-2 years ### "TF Review 5/28/25" May 28, 2025 4.0 Great, this is the second legal-client software that I've used and it is hands down better than the previous software I used. Pros The way it efficiently integrates with other applications and its robust tracking system for the different types of client matters. Cons It tends to have more bugs than the other software I used before. This slows things down considerably and makes things less efficient. Review Source Response from Smokeball May 30, 2025 Thanks for your review, Tyler. So glad to hear you're loving Smokeball. We're constantly working to ensure the smoothest possible experience for our users! CK Chrystal K. Sole practitioner Law Practice Used the software for: 2+ years ### "Smokeball makes my practice soar!" May 29, 2025 5.0 I cant believe I've been using it for 8 years now and im just delighted with it. Very few complaints! Pros 1\. Great customer service 2. Great value for the money 3. Keeps me organized and on top of deadlines 4. Complete digital history of every file Cons I wish they had not reorganized forms and documents. It was easier to find things before. I can't think of anything else! Review Source Response from Smokeball June 4, 2025 Chrystal, we've loved partnering with your firm over the years. Thanks for your rave review! We're here to help you continuing soaring. :) EM Emma M. Paralegal Law Practice Used the software for: 2+ years ### "Mostly Satisfied Client" June 4, 2025 4.0 Pros I enjoy how it keeps all of our files in one place and functions well with Court and email integration. Cons we have had glitches with system where documents do not save even after mutliple attempts to save. I have also made attempts to reach Smokeball regarding issues and enhancements, and I never received a call. Review Source Response from Smokeball June 10, 2025 Emma, thanks for your feedback. Our support team prides itself on very quick response times, so we're disappointed to read you never received a call back. If you continue to have issues with documents saving, please do submit a support ticket: https://support.smokeball.com/hc/en-us/requests/new?ticket\_form\_id=360000019333 DP Dorothy P. paralegal Law Practice Used the software for: 2+ years ### "5 Stars-Like Superpower for Your Law Practice" June 4, 2025 5.0 Smokeball is a total game-changer. It keeps everything organized, automates the tedious stuff, and makes me feel like I have a mini army of assistants (without the payroll). My only regret? Not using it sooner. If you want to work smarter-not harder-this is it. Pros Almost Everything! Smokeball has streamlined our entire workflow. From automatic time tracking to quick document generation and seamless team coordination. Cons No Note Recovery or Audit Trail. Someone can easily delete the NOTE and there is no way to recover it or track. Review Source Response from Smokeball June 9, 2025 Love hearing that Smokeball is a total gamechanger for you and your firm, Dorothy. Thanks for your rave review! KM Kristi M. Legal Assistant Legal Services Used the software for: 2+ years ### "Two thumbs up for smokeball!" June 4, 2025 5.0 Smokeball has been a great program to work with. If you do ever have any problems it is easy to get in touch with someone from support. Pros It is easy to look up information in files. If your not able to find something you can easily search key words to find the document your needing. Cons Smokeball does not always sinc with outlook, so sometimes events do not show in smokeball, but does show up on outlook. Review Source Response from Smokeball June 9, 2025 Thanks for your 5-star review, Kristi. We're always here for you! MR Morgan R. Paralegal Law Practice Used the software for: 2+ years ### "Morgans review" May 28, 2025 5.0 My experience with smokeball the last 3 years has been great. It has helped me to keep my files organized Pros It has everything in one system and is very useful with clints and for the firm. Havinf everything organized and great customer service Cons The only part of smokeball that bothers me is when I send messages I can only send a certain amount of words before it stops me and doesnt let it send Review Source Response from Smokeball May 30, 2025 So glad to hear that Smokeball is keeping your organized and you're loving the all-in-one system, Morgan. Thanks for your review! LO Lacey O. Intake Supervisor and Content Marketing Specialist Law Practice Used the software for: 2+ years ### "Intake Supervisor / Content Marketing Specialist " May 28, 2025 5.0 EXCELLENT! Hands down a cutting edge and forward-thinking company. We have had the pleasure of working with SB for over 6 years now! No one compares. Pros BEST customer service EVER. With out a doubt Smokeball blows all competitors away with their service. Cons Does not always pull reports easily. At times, we have to reset the specs over and over to get a report to pull properly. Review Source Response from Smokeball May 30, 2025 Lacey, thanks for your rave review! We've loved working with your firm and are always here to support you. AD Alyssa D. Paralegal Legal Services Used the software for: 2+ years ### "Overall Great" May 28, 2025 4.0 Pros It's very streamline and is incredibly easy to manage documents, emails, etc. Love that you can input your data and will easily populate into your forms. Cons When there are glitches in the system, you're barred from doing your job because we're so dependent on the system. Review Source Response from Smokeball May 30, 2025 Love hearing that Smokeball has streamlined your firm's work and that you're using the document automation to be more efficient! Thanks for your review, Alyssa. MA Melinda A. Paralegal Law Practice Used the software for: 6-12 months ### "My Experience with Smokeball" June 3, 2025 4.0 My overall experience has been good. Smokeball helps me keep organized and on top of my files and daily task. Pros That it makes it easy to organize files. I like the ability to have your calendar, your files, and your task all in one place. Cons When your unable to attach an email directly from the file because you have error or that you cannot e-file directly from smokeball. Review Source Response from Smokeball June 9, 2025 Thanks for your review, Melinda. Love hearing that Smokeball keeps your organized and efficient! If you're ever having trouble with email attachments or InfoTrack e-filing, please do reach out to our support team. They pride themselves on <30min response times and are here for you! https://support.smokeball.com/hc/en-us MK Madalynn K. Legal Assistant Law Practice Used the software for: Less than 6 months ### "Smokeball Has Made Work Easy! " June 2, 2025 5.0 Using Smokeball has made my work day so much easier. It is so easy to set up our team's tasks and make sure that everyone is on the same page in a matter. Pros I love the task lists! It is SO easy to create tasks and make them a priority. Adjusting how you view your tasks has been extremely helpful and a great feature. Cons There seems to be a lot of issues with the memos. My team has found that when we are writing memos, there is a lot of lagging. While this is just a glitch and not permanent, it is something that we have tried to have fixed several times. Review Source Response from Smokeball June 4, 2025 Love hearing that Smokeball makes your work easier, Madalynn! Getting everyone on the same page is what it's all about. Thanks for your review. MO Matthew O. Receptionist Legal Services Used the software for: Less than 6 months ### "Matthew Oborski review Gina Pellettieri's Office" June 2, 2025 5.0 I started in April and I have to say that I was able to quickly learn the ins and outs of the Smokeball platform. Pros The platform is very easy to use. I just started and i feel like I have a great grasp of what I am doing. Cons I don't Like how sometimes the service can sometimes be slow. But other than that I really like the program. Review Source Response from Smokeball June 4, 2025 Wonderful to hear that you're up and running with Smokeball so quickly, Matthew! Training is complimentary and you can book a session on numerous topics whenever you might need it: https://support.smokeball.com/hc/en-us/articles/6114330486423-Schedule-Training-for-Smokeball-Prosper We're here for you! CM Christina M. Paralegal Supervisor Law Practice Used the software for: 2+ years ### "Paralegal Supervisor" November 18, 2024 5.0 I am thoroughly impressed with this software! It has significantly streamlined my workflow, providing a seamless experience that keeps me impeccably organized. The user interface is intuitive and easy to navigate, making it a breeze to integrate into my daily routine. What truly sets this tool apart, however, is the thoughtful integration of AI features—an innovative touch that enhances both efficiency and precision. This software has exceeded my expectations in every way and has become an indispensable asset to my productivity. Pros The pros of using Smokeball are improved organization, increased efficiency, and enhanced collaboration. Cons The cons of using Smokeball are customization challenges at times with templates and a learning curve for new users. Review Source Response from Smokeball November 25, 2024 Christina, so glad Smokeball AI impresses you! We worked to ensure it was woven throughout the platform to boost efficiency and accuracy. Love hearing that the software has streamlined and organized your work so much that it's indispensable to your productivity. We appreciate you! 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