# Smokeball Software 2026: Features, Integrations, Pros & Cons | Capterra > Capterra's in-depth exploration of Smokeball Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of Smokeball Software pricing, features, integrations, and potential alternatives. Source: https://www.capterra.com/p/133656/Smokeball --- # Smokeball Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 19, 2025 Written byPreksha Buttan Preksha Buttan Preksha Buttan is a writer at Capterra. She provides insights to help small businesses identify the right software for their needs by analyzing more than 550,000 Capterra user reviews and nearly 48,000 interactions between Capterra software ad... [See bio & all articles](https://www.capterra.com/resources/author/pbuttan/) Edited byCaroline Rousseau Caroline Rousseau Content Editor After three years of building surveys, analyzing data, and writing her own research, Caroline has been a senior content editor since 2022. Her previous experience as an analyst converged into a skill set that allows her to help her peers devel... [See bio & all articles](https://www.capterra.com/resources/author/caroline-rousseau/) Content Editor Written by [Preksha Buttan](https://www.capterra.com/resources/author/pbuttan/) Preksha Buttan is a writer at Capterra. She provides insights to help small businesses identify the right software for their needs by analyzing more than 550,000 Capterra user reviews and nearly 48,000 interactions between Capterra software advisors and buyers. Edited by [Caroline Rousseau](https://www.capterra.com/resources/author/caroline-rousseau/) Content Editor After three years of building surveys, analyzing data, and writing her own research, Caroline has been a senior content editor since 2022. Her previous experience as an analyst converged into a skill set that allows her to help her peers develop and produce compelling content about today’s business matters. [Key takeaways](#key-takeaways)[Our verdict](#our-verdict)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Interface](#interface)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Smokeball Smokeball Overview: ### Key takeaways Insights from verified Capterra reviews Smokeball helps small legal teams manage daily workflows by centralizing case files, automating documents, and tracking tasks. It stands out for its Outlook-based interface and Autotime feature. Some users report billing friction and slow file handling. Recent updates include split billing and matter-level permission controls. ### Our verdict Smokeball is a practical choice for small legal teams that want to automate daily operations without overhauling their existing workflows. Its Outlook-based setup and Autotime feature offer convenience, but buyers should expect some friction with billing and performance when handling large files. For firms focused on organization and task clarity, the trade-offs may be worth it. Top alternative Featured Overall rating Based on 356 user reviews Reviews sentiment Positive 97% Neutral 2% Negative 2% Pros & cons Enhanced workflow and productivity Comprehensive law firm organization Recurring bugs and glitches Slow performance and delays Starting price $49 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Smokeball?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.smokeball.com/&name=Smokeball) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Smokeball 4.8 (356) VS. [4.7 (1,691)](https://www.capterra.com/p/105428/Clio/reviews/) Starting Price $49 Per User, Per Month Starting Price $49 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (356) Ease Of Use 4.6 (1,686) Value For Money 4.5 (314) Value For Money 4.5 (1,480) Customer Service 4.7 (350) Customer Service 4.7 (1,527) ## Smokeball alternatives Smokeball may not suit every firm’s workflow—some buyers seek different interface styles, pricing structures, or feature combinations better aligned with their legal practice needs. [4.6 (783)](https://www.capterra.com/p/115613/MyCase/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.7 (522)](https://www.capterra.com/p/140231/PracticePanther-Legal-Software/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (200)](https://www.capterra.com/p/58931/Neos/reviews/) Starting price $109.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.5 (104)](https://www.capterra.com/p/187835/Soluno/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/133656/Smokeball/alternatives/) ## Who uses Smokeball? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Enhanced workflow and productivity 96% positive reviews out of 49 Most reviewers describe efficiency and organization improvements, citing streamlined processes and increased office productivity. Christina M Paralegal Supervisor, 11 - 50 employees. "It has significantly streamlined my workflow, providing a seamless experience that keeps me impeccably organized." Recurring bugs and glitches 68% negative reviews out of 41 Most users comment bugs and issues cause interruptions, with glitches, compatibility problems, and frequent system errors reported. Alyssa D Paralegal, 11 - 50 employees. "When there are glitches in the system, you're barred from doing your job because we're so dependent on the system." Comprehensive law firm organization 96% positive reviews out of 27 Most reviewers find law firm management features centralize files, tasks, and contacts, streamlining daily operations. Slow performance and delays 78% negative reviews out of 27 Most users report performance and speed issues, including slow loading, lag, and frequent freezing during busy periods. Olivia H Paralegal, 11 - 50 employees. "Smokeball can be painfully slow which can be frustrating when you are working in a fast pace environment." Supportive training and onboarding 96% positive reviews out of 24 Most reviewers indicate training and learning curve is eased by accessible tutorials, responsive support, and intuitive onboarding. Amber W Paralegal, 2 - 10 employees. "We all watch extra webinars and training videos when they come up and are continuing to improve our use of the software." ## Smokeball's interface Smokeball’s interface is structured for daily legal workflows, with reviewers noting its Outlook-based navigation and centralized matter layout. While many find it easy to learn and logically organized, others report friction with bulk actions, file access delays, and visual clarity. 2+ Preksha Buttan You’ll likely adapt quickly to Smokeball’s layout if your team already works in Outlook; tagging emails and managing tasks feels familiar. But expect occasional slowdowns when handling large files or switching between windows—reviewers say it can interrupt momentum. Ease of Use 4.7 (356) 4.7 Based on 356 reviews ## Key features View by: These features have been rated as most important by users based on their reviews. View by: Get Advice We can help you find the software with the features you need. Preksha Buttan Smokeball’s top-rated features help legal teams stay organized, automate routine tasks, and maintain secure access to case data, making daily operations smoother and more predictable. Features 4.6 (348) 4.6 Based on 348 reviews The Smokeball features below were rated the highest by verified reviewers. Our commentary is based on reviewer sentiment and collective feedback from reviews published in the past two years. Secure data storage 4.7 (55) 55 reviewers rated this feature Protects sensitive client information with encryption, two-factor authentication, and cloud backup. Enables secure document exchange and compliance with legal standards. Case notes 4.6 (34) 34 reviewers rated this feature Tracks case progress and internal communications in real time. Improves team coordination and transparency across matters. Legal case management 4.6 (76) 76 reviewers rated this feature Consolidates case-related data—documents, deadlines, contacts—into one system. Streamlines workflow from intake to trial. Task management 4.6 (73) 73 reviewers rated this feature Assigns and monitors tasks with reminders and progress tracking. Enhances accountability and daily planning. Staff activity reporting 0 reviewers rated this feature Tracks individual and team-level activity across matters, helping firms monitor productivity and identify bottlenecks. You can view time spent on tasks, documents, and communications to assess workload distribution and performance. Advanced matter intake 0 reviewers rated this feature Enables firms to customize intake forms and workflows for different case types. This feature supports conditional logic, automated field population, and integration with other tools to streamline client onboarding. Custom workflows 0 reviewers rated this feature Allows firms to build tailored workflows for recurring legal processes. You can automate task sequences, set dependencies, and trigger notifications based on case progress, reducing manual oversight. Profitability reporting 0 reviewers rated this feature Provides insights into matter-level profitability by comparing billed hours, costs, and revenue. Firms can analyze which cases or clients are most profitable and adjust resource allocation accordingly. Split billing 0 reviewers rated this feature Enables firms to divide invoices across multiple parties within a single matter. This helps legal teams manage complex billing scenarios more accurately and transparently. (Released May 2025) Archie AI enhancements 0 reviewers rated this feature Archie, Smokeball’s AI assistant, now offers smarter prompts and improved matter-level automation, helping users complete repetitive tasks faster. (Released March 2025) Matter-level permission restrictions 0 reviewers rated this feature Firm owners can now set granular access controls for specific matters, improving data security and role-based visibility. (Released June 2025) Save attachments on email replies 0 reviewers rated this feature Automatically saves files and inline images from reply emails, not just initial messages, reducing manual file handling. (Released June 2025) All key features (87) Define levels of authorization for access to specific files or systems 33.02% of 106 reviewers that rated this feature as important or highly important Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. 100.00% of 4 reviewers that rated this feature as important or highly important Integrate with a third-party accounting system 0% of 0 reviewers... Dashboard to view the status of ongoing processes, identify current incidents and track past activities 0% of 0 reviewers... Track and document all activities across devices, networks, and other systems 0% of 0 reviewers... Enables firms to customize intake forms and workflows for different case types. This feature supports conditional logic, automated field population, and integration with other tools to streamline client onboarding. 0 reviewers rated this feature Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges 100.00% of 9 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases 66.67% of 6 reviewers that rated this feature as important or highly important Archie, Smokeball’s AI assistant, now offers smarter prompts and improved matter-level automation, helping users complete repetitive tasks faster. (Released March 2025) 0 reviewers rated this feature Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes 50.56% of 89 reviewers that rated this feature as important or highly important A record of all activities within the system, including user access, changes made, etc. 0% of 0 reviewers... Data is backed up automatically to prevent data loss 125.00% of 4 reviewers that rated this feature as important or highly important Compare and match accounting/financial records with corresponding bank statements 0% of 0 reviewers... Track billable hours and/or non-billable expenses for work performed 100.00% of 3 reviewers that rated this feature as important or highly important Track the list of items required to be billed/invoiced to clients 114.29% of 7 reviewers that rated this feature as important or highly important You benefit from integrated billing that auto-generates invoice entries from tracked activities. Reviewers appreciate easy invoice creation, automated time capture, and customizable billing. Some users mention confusion with atypical billing scenarios and desire more user-friendly design. 68.29% of 82 reviewers that rated this feature as important or highly important Setting up the amount/charge for per hour of work by a company or professional 0% of 0 reviewers... Accounting functionality within the system, not requiring integration with third-party tools 0% of 0 reviewers... Track and manage schedules and meetings via an integrated calendar 80.70% of 57 reviewers that rated this feature as important or highly important Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process 71.11% of 45 reviewers that rated this feature as important or highly important Tracks case progress and internal communications in real time. Improves team coordination and transparency across matters. 34 reviewers rated this feature Manage contact details and communication with clients 75.51% of 49 reviewers that rated this feature as important or highly important Private online space that lets businesses securely share documents and provide information access to clients 33.33% of 3 reviewers that rated this feature as important or highly important Provides a channel for team members to share media files, communicate, and work together 46.51% of 86 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat 100.00% of 1 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier 42.86% of 7 reviewers that rated this feature as important or highly important Track and report regulatory data to either internal management or external stakeholders 0% of 0 reviewers... Search and check for conflicts of interest or statutes of limitations 0.00% of 4 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. 0% of 0 reviewers... Manage, organize, and store contact information 72.00% of 25 reviewers that rated this feature as important or highly important Track, store, and access client contracts or licenses 0% of 0 reviewers... Accept and process credit card transactions 0% of 0 reviewers... Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system 0% of 0 reviewers... Allows firms to build tailored workflows for recurring legal processes. You can automate task sequences, set dependencies, and trigger notifications based on case progress, reducing manual oversight. 0 reviewers rated this feature A collection of customer information such as contact details, demographics, previous interactions, etc. 0% of 0 reviewers... Customize data fields to support various needs and use cases 0.00% of 1 reviewers that rated this feature as important or highly important Customize contracts and forms to collect specific information 0% of 0 reviewers... Alter the layout and content of reports 0% of 0 reviewers... Pre-designed layouts that can be customized to match preferences and requirements 100.00% of 1 reviewers that rated this feature as important or highly important Import and export data to and from software applications 82.35% of 17 reviewers that rated this feature as important or highly important Specify or track the date/time a project, task, etc., is due for completion 64.71% of 17 reviewers that rated this feature as important or highly important Manage and maintain a detailed record of information and updates associated with each court case 0% of 0 reviewers... Automated or logic-based workflows that assist in the creation of electronic documents 100.00% of 1 reviewers that rated this feature as important or highly important Scan, move or upload electronic files within the software's repository 0% of 0 reviewers... Assign categories, labels, tags, or attributes to documents for organization, search and storage 46.48% of 71 reviewers that rated this feature as important or highly important Custom forms to streamline repetitious aspects of a document 62.37% of 93 reviewers that rated this feature as important or highly important Smokeball offers streamlined document organization, automation, and secure sharing. Users think it saves time by integrating with Microsoft Office, enabling easy folder management, and allowing direct document access. Reviewers value automation, searchability, and secure client sharing, though some want better backup integration. 74.55% of 110 reviewers that rated this feature as important or highly important Review and analyze existing information across documents 71.43% of 7 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system 58.12% of 117 reviewers that rated this feature as important or highly important Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file 0% of 0 reviewers... Assemble applications and processes by dragging over and arranging pre-built components 0% of 0 reviewers... Electronically collect payments for goods or services 200.00% of 1 reviewers that rated this feature as important or highly important Digitally sign online documents 28.81% of 59 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps 74.07% of 27 reviewers that rated this feature as important or highly important Monitor and record expenses such as purchases or charges incurred 64.71% of 17 reviewers that rated this feature as important or highly important Convert files to a different format 0% of 0 reviewers... Public or private sharing of digital files such as documents, audio/video, images, and more 45.45% of 11 reviewers that rated this feature as important or highly important For legal practices focusing on issues involving family relationships, such as divorce, child custody, adoption, divorce, and more. 0% of 0 reviewers... Software is specifically designed to address the needs of professionals in the law industry 0% of 0 reviewers... Specifically designed to address the needs of law firms and legal departments 80.00% of 5 reviewers that rated this feature as important or highly important Store, manage and track all forms in a centralized location 0% of 0 reviewers... Search for specific words or phrases within a document or database 46.67% of 90 reviewers that rated this feature as important or highly important Captures invoice data and maintains comprehensive records for auditing and reporting purposes 80.00% of 5 reviewers that rated this feature as important or highly important Consolidates case-related data—documents, deadlines, contacts—into one system. Streamlines workflow from intake to trial. 76 reviewers rated this feature Firm owners can now set granular access controls for specific matters, improving data security and role-based visibility. (Released June 2025) 0 reviewers rated this feature Access the system via a mobile application 50.00% of 8 reviewers that rated this feature as important or highly important Accept and process online payment transactions 0.00% of 1 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions 0.00% of 3 reviewers that rated this feature as important or highly important Provides insights into matter-level profitability by comparing billed hours, costs, and revenue. Firms can analyze which cases or clients are most profitable and adjust resource allocation accordingly. 0 reviewers rated this feature Integrates with QuickBooks 0% of 0 reviewers... Active reporting of data and metrics 0% of 0 reviewers... Timed notification for any upcoming task, deadline, appointment, or activity 0% of 0 reviewers... Collection, analysis, and representation of numerical data and generation of reports to understand various patterns 33.33% of 3 reviewers that rated this feature as important or highly important Automatically saves files and inline images from reply emails, not just initial messages, reducing manual file handling. (Released June 2025) 0 reviewers rated this feature Search and filter data across systems to locate required information by entering keywords or certain criteria 0% of 0 reviewers... Protects sensitive client information with encryption, two-factor authentication, and cloud backup. Enables secure document exchange and compliance with legal standards. 55 reviewers rated this feature Enables firms to divide invoices across multiple parties within a single matter. This helps legal teams manage complex billing scenarios more accurately and transparently. (Released May 2025) 0 reviewers rated this feature Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access 0% of 0 reviewers... Tracks individual and team-level activity across matters, helping firms monitor productivity and identify bottlenecks. You can view time spent on tasks, documents, and communications to assess workload distribution and performance. 0 reviewers rated this feature Assigns and monitors tasks with reminders and progress tracking. Enhances accountability and daily planning. 73 reviewers rated this feature Track the status and progress of tasks 55.56% of 9 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes 38.46% of 13 reviewers that rated this feature as important or highly important Log and record hours worked and costs spent to assist in billing and invoicing 62.50% of 8 reviewers that rated this feature as important or highly important It gives you automatic and manual time capture for legal work. Reviewers indicate auto-tracking helps prevent lost billable hours, simplifies entry, and supports profitability analysis. Some users wish for easier minute-to-hour conversion and better phone usage integration. 61.40% of 57 reviewers that rated this feature as important or highly important Manage bookkeeping for client trust accounts 71.43% of 21 reviewers that rated this feature as important or highly important Track revisions and updates made to files and navigate between different versions 27.12% of 59 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks 100.00% of 9 reviewers that rated this feature as important or highly important Get Advice We can help you find the software with the features you need. Preksha Buttan Smokeball’s top-rated features help legal teams stay organized, automate routine tasks, and maintain secure access to case data, making daily operations smoother and more predictable. Features 4.6 (348) 4.6 Based on 348 reviews ## Pricing Value for money 4.5 (314) Smokeball does not publicly list pricing for its plans. Buyers must request a quote based on firm size, selected features, and usage needs. Most SMBs we speak to budget around $100 per user, per month for law practice management software. Free Trial [View pricing plan details](https://www.capterra.com/p/133656/Smokeball/pricing/) Bill $49.00 Per User,Per Month It includes: - Invoicing - Time & Expense Tracking - Online Payments - Trust Accounting & Reporting - Accounting Integrations - Payment Plans - Legal Billing - Matter Management Boost $89.00 Per User,Per Month It includes: - Task Management - Calendar Management - Document Management - Secure Client Portal - Customizable Dashboards - Access to Integrations - Client Management - Full Text Search Value for money 4.5 (314) 4.5 Based on 314 reviews ## Integrations Smokeball integrates with a mix of native and third-party tools across document management, calendaring, and billing. These connections help legal teams centralize workflows, reduce manual entry, and maintain continuity across platforms. Popular integrations [ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Docusign](https://www.capterra.com/p/121506/Docusign/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Preksha Buttan Senior Content Analyst Connecting Smokeball with calendaring, billing, and e-signature tools helps your team reduce admin time, improve payment tracking, and keep case files updated—especially when managing deadlines and client communications. Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (350) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (350) 4.7 Based on 350 reviews ## User reviews Overall rating 4.8 Based on 356 reviews Filter by rating 5(293) 4(51) 3(6) 2(4) 1(2) Mentioned topic Sorted by most recent AI Alita I. Paralegal Law Practice ### "Smokeball for Trauma Lawyers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 20, 2026 Pros Trauma Lawyers has loved using Smokeball! We are a Plaintiff's Personal Injury firm with a very busy team. Smokeball has helped keep our communication on the same page, generate templates that ease time, and keep workflows consistent so that nothing falls through the cracks on our cases. Overall, Smokeball has helped us show up stronger for our clients! Cons Archie is still in the beginning stages of intelligence and has not fulfilled our needs as we would have hoped. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reasons for choosing Smokeball Friendlier customer support and better integration process Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 23, 2026 Thank you so much for your 5-star review, Alita! We are thrilled to hear Smokeball is serving your PI firm in a way that is benefiting your clients. We appreciate your Archie feedback and look forward to continuously improving the tool so it can fulfill your needs and supercharge your practice. DA Douglas A. Principal, Director and CEO Law Practice ### "Director, Solicitor" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 March 11, 2026 I'd give it 8/10. The bhack room support provided by \[sensitive content hidden\] is 2nd to none. She's a 12/10 - which gives Smokeball a final 10/10 Pros How fast it was to implement. Very intuitive. Archie is good value but hallucinates which is a problem with all large language models of this type. Cons I felt the after hours support was missing.. Lawyers work everyday of the week, even if they dont want to. 24/7 Support is necessary. Alternatives considered [LEAP](https://www.capterra.com/p/147413/LEAP/) Reasons for choosing Smokeball Speaking with colleagues who were using Smokeball suggested I try this. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 13, 2026 Thank you for your review, Douglas. We're thrilled to hear Smokeball was easy to implement and adopt. We appreciate your feedback on our support team and Archie, and are working to improve these areas where we can! JT Joseph T. Managing Partner Legal Services ### "Smokeball is an excellent case management system for attorneys" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 23, 2025 The transition was very good and it's so much of an improvement over Clio. The team at Smokeball is very good at what they do. Smokeball as a case management system is the future of case management. Pros It's designed for efficiency. Every process for attorneys is designed for hyper efficiency. My favorite feature is the AI tracking of my time spent processing emails in Outlook. Cons The accounting features aren't as good as what we had with Clio. The accounting features don't stack up against all of the thoughtful process designed for case management. It would be nice to have more options to enter future court dates within a matter. Switched from [Clio](https://www.capterra.com/p/105428/Clio/) Our firm wasn't tracking enough of our time spent on cases. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reasons for choosing Smokeball Smokeball tracks time spent while in Outlook. It is also really, really efficient and the processes have been thought out very well. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 26, 2025 Hi Joseph, thank you for sharing your experience with Smokeball. We’re glad to hear how much value you’re getting from the platform’s efficiency and automatic Outlook time tracking, especially in helping your firm capture more billable time. It’s great to hear the transition from Clio went smoothly and that Smokeball has been a meaningful upgrade for your firm. We also appreciate your honest feedback around accounting features, as it helps guide ongoing improvements. If you’d ever be interested in participating in a Smokeball case study to share your story, I'd love to connect. JW Jason W. lawyer Law Practice ### "Perfect for Personal Injury" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 21, 2025 Excellent experience overall. The people care about what they do and are always striving to make a better product. Pros Smokeball meets Whiting Injury Law's needs perfectly. We are a personal injury law firm and the Smokeball platform lends itself beautifully to that practice area. Moreover, the Smokeball team works hard to implement meaningful changes to the platform unique to the firm's needs. Cannot recommend it enough! Cons Can't think of anything negative to say. Anytime I felt that Smokeball did not provide what I wanted, they added it for me. So, no complaints. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 25, 2025 Thank you for the glowing review, Jason. I am so happy to hear Smokeball has met your firm's needs, and our team is always happy to support you. Have a Happy Thanksgiving! AG Angela G. Paralegal Law Practice ### "Review of Smokeball" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 18, 2025 Been using it a year now and the best software I have used being in the legal field. Was super easy to learn in a week. Pros Features and customer support and ease of use. Pretty easybto navigate from client to client. Easy to upload documents and export as well. Cons Occasionally has glitches still but overall its easy to use and great. The character limit in title of case can keep esign feature from working. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 19, 2025 Thank you so much for the 5-star review, Angela! We’re thrilled to hear that Smokeball has been easy to use and helps you move smoothly from client to client. It’s great to know the upload and export features are making your workflow more efficient, and we’re especially happy our support team has been a helpful part of your experience over the past year. We appreciate you calling out the occasional glitches and the character limit affecting eSign—feedback like this helps us improve. Our team is actively working to refine these areas so everything runs even more seamlessly for you. Thank you again for your trust and for choosing Smokeball. We’re glad to be your favorite legal software and look forward to supporting your continued success! AU Anonymous User Administrator Law Practice ### "Streamlined, Organized, and Reliable" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 12, 2025 As an administrator, I’ve found Smokeball to be an invaluable tool for managing workflow and accountability across our firm. It bridges the gap between attorneys and support staff, making sure nothing slips through the cracks. It’s a robust system that continues to improve with each update. Pros As a firm administrator, I appreciate how intuitive Smokeball is for onboarding new staff and maintaining consistent workflows. The cloud-based system means I can access client matters securely from anywhere, and the built-in automation eliminates repetitive administrative tasks. Cons I wish the reporting and customization options were a bit more flexible. Some features feel rigid, especially when trying to tailor workflows to fit our firm’s specific needs. Switched from [Lawmatics](https://www.capterra.com/p/177717/Lawmatics/) I wanted a platform that could centralize all aspects of case management — from intake and communications to document management and time tracking. Smokeball provides this unified system, whereas Lawmatics was more narrowly focused on marketing and client intake. The switch gave us better visibility, accountability, and efficiency across the firm.re features Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 3, 2025 Thank you for detailed feedback! We’re glad to hear Smokeball has made onboarding and workflow management easier for your firm, and that the move from Lawmatics has given you the visibility and efficiency you were looking for. We also appreciate your note on reporting and customization. Feedback like this helps guide our ongoing improvements. If you ever have specific needs or ideas, we’re always here to listen and help. NA Nilda A. Office Manager Law Practice ### "Smokeball best value and wonderful people to guide you." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 10, 2025 My overall experience with Smokeball is a 9 out of 10. 10 being the best. From the onboarding to integration team. Everyone was wonderful and helpful to work with. Any questions we had everyone we worked with was happy to help. Even in the tight turn around to get this project completed everyone was always extremely helpful and professional. Smokeball should be proud of the team they have. Thank you for always being willing to help, jump on calls to go over questions and the help to teach to use the Smokeball product. It is much appreciated. Pros Easy to use, support and training provided and of course the people behind the scenes helping us as we familiarize ourselves to Smokeball. \[sensitive content hidden\] helped tremendously. Great customer service and support. The onboarding was extremely helpful having someone like Jonnell navigate us through process and bringing in the proper resources to help. Everyone has been very helpful all team we worked with Project management, to help bringing the data over. Thank you for all the help during the data migration to the support and help that came afterwards. Cons There is nothing I that I have not liked so far. Maybe more that needs to be billed out and may already been worked on. A little more automation on payments to client and to us as well. Where if a payment is made or received. An automated form can be sent from client to us and when we receive payment a paid invoice or email can be sent to client thank you for the payment that was received so there is an automatic footprint in Smokeball so there is no need to confirm or remind ourselves to go look in SB. It will automatically be in there. Switched from [Actionstep](https://www.capterra.com/p/139923/Actionstep/) AI not there. Very manual not a lot of automation. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 12, 2025 Thank you so much for your thoughtful and detailed feedback, Nilda! We’re thrilled to hear that your onboarding experience was smooth and that our team—especially Jonnell and our project management and data migration specialists—made the transition to Smokeball a positive one. It means a lot to know you’ve found the platform easy to use and that our support and training have helped your team feel confident and supported. We also really appreciate your suggestions about expanding automation around client and payment notifications. Feedback like this helps us continue to improve and evolve Smokeball to better serve our users. I’ve shared your ideas with our product team so they can be considered in future updates. Thank you again for your partnership and kind words. We’re so glad to have you as part of the Smokeball community! MB Mike B. Principal and Founder Law Practice ### "Get on board Smokeball..." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 10, 2025 10/10. The staff are excellent. I have no complaints about this company, and I'm excited about the future. Pros The onboarding was clean, efficient and easy. The staff are responsive and knowledgeable. The interface is brilliant with a tonne of built-in features, and way we can access our files and documents is great and will make client-management a breeze. Their annual fee is competitive, and that's important for us. Cons I am yet to discover a negative with the program nor have I had any negative experience with the company. It's perfect for a busy high-volume insurance practice. Switched from [Actionstep](https://www.capterra.com/p/139923/Actionstep/) For a better designed product that was more intuitive, which Smokeball is. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 12, 2025 Thank you so much for your fantastic feedback, Mike! We’re delighted to hear that your onboarding experience was seamless and that our team’s responsiveness and expertise made the transition easy. It’s wonderful to know you’re enjoying Smokeball’s intuitive interface and that it’s already making client management more efficient for your firm. We truly appreciate your 10/10 rating and your kind words about our staff. Thank you for choosing Smokeball. We’re excited to continue supporting your firm’s success! BO Bryanna O. Office Manager Chemicals ### "Smokeball Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 19, 2025 Our overall experience with Smokeball has been lovely. We are always trying to better our company in anyway that we can. Smokeball has been a delight to work with Pros The thing that we like most about Smokeball is the dedication that the customer service offers. They are very knowledgeable individuals who are only looking out for your best interest. Cons There is nothing that I can pin point that we don't care for with Smokeball. They are brilliant at letting your company shine. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 26, 2025 Bryanna, We're thrilled to hear your customer service experience with Smokeball has been satisfactory. We are lucky to work with you! Thank you for the stellar review :) RC Robert C. Attorney Legal Services ### "Smokeball is a great law practice management solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 5, 2025 I have been very pleased with Smokeball. It is regularly adding new features including AI. There are more features than I can use. Pros Brings together client email, documents, calendaring, and billing all in one cloud-based place. The secure messaging and file sharing system is another great feature. Cons There is nothing I don't like about Smokeball. I have been using it now for about seven years. It is great for solo practitioners. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 10, 2025 Thrilled to hear that you're finding great value in Smokeball, Robert. We appreciate your feedback as it's how we continue to evolve the practice management software to meet and exceed our users' needs! [View all Reviews](https://www.capterra.com/p/133656/Smokeball/reviews/) ## FAQs Yes. Smokeball includes Autotime, an automatic time and activity tracking feature. It’s bundled with the Prosper+ plan and available as an add-on for Grow plan users. No. Smokeball does not cap the number of firm users or clients who can access the platform. It also offers unlimited data storage for uploading and downloading files. Yes. Smokeball’s mobile app lets you access matters, calendar events, contacts, tasks, and time entries. It syncs with the desktop version but does not support document creation. Yes. Smokeball includes billing and trust accounting features, with support for hourly, flat rate, contingency, and LEDES billing. Payment plans and online payments are also supported. Yes. Smokeball uses SSL encryption and password-protected logins. Data is hosted and backed up by a certified national IT provider in a secure environment. Yes. Smokeball’s advanced matter intake and workflow templates allow firms to tailor client onboarding and internal processes to specific case types. Yes. Smokeball supports unlimited electronic signatures through its integration with InfoTrack. This feature is available across multiple plans. You can renew your current plan or upgrade/downgrade to adjust features. Smokeball allows flexible plan management based on your firm’s evolving needs. Smokeball’s onboarding includes training on creating matters, importing files, using templates, and configuring your dashboard. Firms can start using core features within minutes. ### Have more questions? Connect with one of our advisors for a free consultation and save time in your software search. ## Sources - **Capterra reviews data:** Capterra reviews are collected from verified users for individual software products. [Learn more about how we source our data](https://www.capterra.com/resources/proprietary-data-research/). - **Capterra Shortlist:** Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. [Read the complete methodology here](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology). - This product information came from Smokeball’s own online content in July 2025, including the product's website and its social media channels. ## Related reading ### [Top 3 Legal Document Management Software](https://www.capterra.com/resources/top-legal-document-management-software/) Published February 27, 2023 by [Ashish Upadhyay](https://www.capterra.com/resources/author/aupadhyay/) ### [Legal Case Management Software Price Comparison Guide: A Capterra Value Report](https://www.capterra.com/resources/legal-case-management-software-pricing-report/) Published June 26, 2025 by [Akriti Sharma](https://www.capterra.com/resources/author/akriti-sharma/) and [Parul Sharma](https://www.capterra.com/resources/author/parul-sharma/) Popular comparisons [Clio vs Smokeball](https://www.capterra.com/compare/105428-133656/Clio-vs-Smokeball)[8am MyCase vs Smokeball](https://www.capterra.com/compare/115613-133656/MyCase-vs-Smokeball)[LEAP vs Smokeball](https://www.capterra.com/compare/133656-147413/Smokeball-vs-LEAP)[CARET Legal vs Smokeball](https://www.capterra.com/compare/133656-144573/Smokeball-vs-CARET-Legal)[Litify vs Smokeball](https://www.capterra.com/compare/133656-160393/Smokeball-vs-Litify)[Amberlo vs Smokeball](https://www.capterra.com/compare/133656-162674/Smokeball-vs-amberlo)[PracticePanther Legal Software vs Smokeball](https://www.capterra.com/compare/133656-140231/Smokeball-vs-PracticePanther-Legal-Software)[Neos vs Smokeball](https://www.capterra.com/compare/58931-133656/Neos-vs-Smokeball) [Actionstep Legal Accounting vs Smokeball](https://www.capterra.com/compare/133656-187835/Smokeball-vs-Soluno)[8am CasePeer vs Smokeball](https://www.capterra.com/compare/133656-156217/Smokeball-vs-CASEpeer)[CosmoLex vs Smokeball](https://www.capterra.com/compare/18931-133656/CosmoLex-vs-Smokeball)[Filevine vs Smokeball](https://www.capterra.com/compare/133656-140815/Smokeball-vs-Filevine)[Tabs3 vs Smokeball](https://www.capterra.com/compare/2589-133656/Tabs3-Billing-vs-Smokeball)[Amicus Attorney vs Smokeball](https://www.capterra.com/compare/80199-133656/Amicus-Attorney-vs-Smokeball)[AbacusLaw vs Smokeball](https://www.capterra.com/compare/18374-133656/AbacusLaw-vs-Smokeball)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)