# Bookinglayer Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Bookinglayer the right Reservations solution for you? Explore 77 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133291/Bookinglayer/reviews --- Bookinglayer 4.7 (77) [View alternatives](https://www.capterra.com/p/133291/Bookinglayer/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Bookinglayer Ease of use 4.6 Customer Service 4.9 ## Pros and Cons in Reviews Juan C it manager and salesLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: Less than 6 months. “The system is reliable, has good granularity with permissions, is very extensible, at the same time to be able to make the best out of it the good support provided is paramount.“ February 23, 2026 GE Guilherme E IT Technical AssistantHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “Perhaps the fact that it does not allow you to send instructions directly to the payment gateway to make a refund without having to access the Stripe platform.“ February 4, 2026 MP Mélanie P General ManagerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “I've worked with a few PMS previously and I picked Booking Layer for our yoga retreat because it is user friendly, versatile and reliable.“ August 20, 2025 MH Mark H DirectorHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “Don't make much progress with planned or suggested updates.“ February 10, 2025 GE Guilherme E IT Technical AssistantHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “My overall experience with Bookinglayer has been positive, as it serves us very well in many areas of our operation.“ February 4, 2026 LA Laura A ReceptionistLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: 6-12 months. “Cons : The mobile version is , so far, not the easiest to work with.“ January 13, 2023 Juan C it manager and salesLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: Less than 6 months. “Very extensible, very reliable, very good support.“ February 23, 2026 CW Craig W ownerHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “I'm not a tech guy so the set up was quite challenging for me.“ May 17, 2021 ## Showing most helpful reviews Showing 1-25 of 77 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Juan C. it manager and sales Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Excellent support for implementation of new needs " February 23, 2026 5.0 Very satisfactory in all respects. The system is reliable, has good granularity with permissions, is very extensible, at the same time to be able to make the best out of it the good support provided is paramount. Pros They really understand the surf camp and school business. Very extensible, very reliable, very good support. Cons Support is good but sometimes communication could be better if an informal voice channel could be provided. Review Source MP Mélanie P. General Manager Hospitality Used the software for: 2+ years ### "Tested and approved!" August 20, 2025 5.0 Booking Layer is a great PMS. We've opted for it about six years ago and we've been very satisfied thus far :) Pros I've worked with a few PMS previously and I picked Booking Layer for our yoga retreat because it is user friendly, versatile and reliable. Cons For now we're very happy with it and whenever something can be improved, we can reach out to support, which is very prompt. Alternatives considered [Mews](https://www.capterra.com/p/145487/Mews-Commander/) Reason for choosing Bookinglayer We chose Booking Layer because on top of the PMS, it offered a nice booking interface for our clients. Review Source GE Guilherme E. IT Technical Assistant Hospitality Used the software for: 1-2 years ### "Bookinglayer experiences and reviews" February 4, 2026 5.0 My overall experience with Bookinglayer has been positive, as it serves us very well in many areas of our operation. Pros Bookinglayer is a diverse system of features that facilitate management depending on your business. What I like most are the email automations that you can customize for who to send to, when, and how to send. Another interesting feature is the creation of a "website" with customized widgets about products/services, with direct integration with the Bookinglayer calendar if it is a service that requires reservations, and direct integration with various types of payment services. Cons Perhaps the fact that it does not allow you to send instructions directly to the payment gateway to make a refund without having to access the Stripe platform. Review Source LH Lisa H. Bookingsmanager Hospitality Used the software for: 2+ years ### "Great set-up, place for improvememt" October 7, 2019 3.0 Great product, definetly the best we had over the last few years. Perfect for surf Camps, hotels, surfschools etc. Pros The front-office looks very professional and is yet easy to use! The menu in the backoffice is very clean and easy to learn how to use. You can choose what function a employee has, so they can’t for example change any settings. Cons The pricing system is not yet very usefull for some of our products. But together with they development there are possibilities to change this for the future. There are often updates (visual updates most of the time) that gives us extra work as we just got used to the settings. Review Source MH Mark H. Director Health, Wellness and Fitness Used the software for: 2+ years ### "A good booking system for accomm and activity providers" February 10, 2025 4.0 They're pretty quick to provide support and the system is solid. Pros Reliable system with some really useful features not found elsewhere. Cons Not really optimised for activity providers. Don't make much progress with planned or suggested updates. Switched from [Beyonk](https://www.capterra.com/p/236278/Beyonk/) Needed more functionality that Beyonk provided. Review Source TP Theresa P. Owner Hospitality Used the software for: Less than 6 months ### "Game Changing" October 4, 2019 5.0 I'm happy that the process to book guests, is seamless and efficient. I appreciate the reports and the emails so that I may implement the best strategy for my business. Pros The functionality and applications for my business. By automating so many of the tasks that I had previously been doing myself or having my assistant perform, I have freed up time to focus on other aspects of my business. My developer worked closely with a member of the BL team and was able to get answers to his questions easily and quickly. Cons A few of the features uses and locations are non-intuitive (to me). Even after several months of using and implementing, I'm not 100% on every functionality that I use. Most, but not all. The help articles are just ok. I don't get my questions answered every time. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Retreat Booking Guru](https://www.capterra.com/p/149144/Retreat-Booking-Guru/) Reason for choosing Bookinglayer Bookinglayer listened to our needs and answered our questions. Their customer service and tech support has been exceptional since the beginning. Review Source Response from TimTim October 9, 2019 A valid point Theresa. Bookinglayer provides a lot of functionality around booking management and scheduling and it stays a challenge for our dev team to keep things as intuitive as possible. We have planned a number of updates that will improve the overal user experience in the Backoffice and we're playing with the idea to provide more shortcuts in the Backoffice to Knowledge Base-articles. Jon H. General Manager Hospitality Used the software for: Less than 6 months ### "Very intuitive and excellent customer service" June 14, 2021 4.0 Pros The most valuable thing this company has is the customer service. They are always very helpful to make sure you customize the product so it adapts perfectly to your needs. I had the pleasure to be in touch with \[SENSITIVE CONTENT\] during my onboarding and we were able to find the perfect fit for what I was looking for. We still need to make the best out of all of the functionalities Bookinlayer has, but so far we are loving it. Cons I would love the booking page to be on our own webpage. Reason for choosing Bookinglayer Because of the level of personalization and the look and feel. Review Source Andrey Y. General Manager Hospitality Used the software for: 2+ years ### "Power tool" November 1, 2018 5.0 Pros The tool is designed to cover the needs of surf camp managers. The tool is still in development, but it does the job pretty well already. Cons Reports could get better and more structured. Rentals with a barcode scanner solution would be nice. POS integration would be another plus. Review Source Isabel M. Docente Used the software for: ### "This software permits that small and midsized businesses manage your property, inventory, finances " March 25, 2018 5.0 It is genial. It is possible the communication to the guests, it is perfect. This software permits to manage the property, inventory, finances and staff, it is a system all in one. Pros Bookingplayer permits the communication to the guests is great. It functionality is great and easy to use. It is perfect that accommodation management is included along with activities Cons Sometimes it is possible encounter a bug here or there, it is necessary resolved right away. It doesn´t possible change the name of the buttons. Review Source JP Jose P. Owner Hospitality Used the software for: 6-12 months ### "Finally something that works for us! and great support!" May 9, 2019 5.0 Pros Great when dealing with both accommodation and tours within the same bookings as we do. Amazing support and flexibility. Cons Mobile App could use some attention.. will be talking to support to hopefully make some improvements soon. Review Source JV Joanne V. CEO Surfana Zandvoort Sports Used the software for: 2+ years ### "Great bookingsystem for our surfcamp!" September 21, 2018 5.0 Every employee can login and check the guest details, payments and calendar. Saves work as you don't have to check payments or send reminders or extra information, as this is al system generated. Pros It's easy to use. Lot's of different ways to see the data, the calendar and info about guests. But also easy to use for a employee. Cons When you're setting up the packages you really have to got some experience, otherwise mistakes are being made. Review Source KR Karim R. Surfcamp owner and manager Sports Used the software for: Less than 6 months ### "Very efficient and user friendly booking system" November 23, 2016 5.0 As a surfcamp manager I needed an efficient booking system without having to design it myself as it would have been a costly and time consuming process. I found bookinglayer through colleagues who recommended me trying it. I was very positively surprised when Tim took me through the tool as I discovered it featured pretty much all I needed. I decided to suscribe for the supertubos formulae which perfectly fits the needs of a surfcamp of our size (7 rooms - total capacity 17 pax). The tool is very well designed and user friendly. The setting up was relatively quick, and Tim and Alycia have been very helpful to finalise the process. The booking plateform is working smoothly and clients seem to appreciate this feature on our website. Our backoffice has clearly become more efficient as all the information on bookings is clear, centralized, ans safe, as well as client information. Mails and automatic replies is also a good manner to save precious time. I strongly recommend bookinglayer for businesses who need a well adapted booking plateform, taylor made to their needs, easy to use day to day, staff and client friendly, and which provided value for money. The quality of service during implementation is also remarkable. Pros User friendly, efficiency, quality of support Cons . Review Source JN Julika N. Owner Hospitality Used the software for: 1-2 years ### "Freetime and no stress Thanks to Bookinglayer" March 20, 2017 5.0 I work with Bookinglayer since the beginning and love it. The new version is even better and makes your life and organisation of your camp easy, easy, easy. They are a bunch of helpful open minded people who work quick and detailed. Always open to help and to think with you. Pros It is easy to use and is very logical in handling. In a few clicks i get all the informations i am looking for and can handle my bookings and timings in 5 secound... Cons It takes a bit to set up your way of business but it is well worse it. Review Source RC Ricardo C. Manager Sports Used the software for: I used a free trial ### "Best booking system to operate a surf business" May 17, 2022 5.0 Pros Best way to connect guests with an online payment plaftform integrating packages, booking options, payment methods and automatic comunication by email. Cons Some adjustments with the connection for surf school - camp users login Review Source AC ALEJANDRA C. Operations Manager Hospitality Used the software for: 6-12 months ### " Bookinglayer Review" August 29, 2018 4.0 Pros We started our Surf Camp project and shopped around looking for a reservation system that would help us and would be simple and friendly. We found Bookinglayer. It has been amazing, though we have found some bugs in the way, which we have resolved as a team. We are growing and need more features that we are starting to see that BL does not have yet, but I am sure they will grow too. Cons The support staff is always surfing when you call for help. Review Source SF Satu F. CEO Used the software for: 6-12 months ### "From the first moment I've been happy with their customer support, it's easy to contact them!" May 30, 2018 5.0 Pros It's easy to create packages and sell all my different products, not just accommodation. They also helped a lot in personalizing the design and they've been very willing to do changes and find optional ways to do things. Cons It can only be used in Google Chrome, I needed to start using it, although I'd normally use Safari. Review Source DV Dries V. Customer Service Entertainment Used the software for: 6-12 months ### "Good stuff" September 3, 2018 4.0 Pros Does the job, is easy to learn and collects a lot of practical information. Cons The search function is very sensitive. If you miss one character, he doesn't find what you need. Review Source JC Jamie C. Owner Used the software for: Less than 6 months ### "We have been a client of Bookinglayer for the past few months and love the platform." April 30, 2018 5.0 Pros It was super easy to set up and customize and managing bookings is very easy. It has allowed us to take our admin to the next level and gives us more free time to focus on ourselves and our clients rather than being stuck on the computer all day. I especially love the automated emails. Cons Overall we are very happy but we have suggested they add an option for children to stay as well. We are also excitedly waiting for the release of the POS system. Review Source SH Sascha H. CEO Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Top Booking-Software" July 10, 2017 5.0 easy booking system for my vans, less work everyday & a top overview on each booking requests and clients Pros the functionality is great and easy to use. I had some questions and the Support directly helped me. Bookinglayer saves me some working hours a day. Cons can't change the name of the buttons. No direct google calendar importation. Well right now i can't say more cons Review Source NS Nils S. Founder Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great Support, easy to manage" September 7, 2018 5.0 Pros The software is easy to manage. Whenever you have any questions the Customer Service is very supportive. Especially Mareike was a huge support to implement the software. I am very happy with bookinglayer! Cons As I can use the software for all my needs i Dont have any cons so far :) Review Source GW Golan W. CEO Used the software for: Less than 6 months ### "I use the tool on a daily basis as an admin. The tool is super flexible easy to manage ." April 22, 2018 4.0 Pros Super user friendly, support very efficient. Many opportunities , great interface . High credibility, Cons Not stable enough , missing many features , colors, fonts etc. In some cases not the most accurate solution for the a different product Review Source JT Jorgo T. Used the software for: ### "Bookinglayer saves me so much time..." November 20, 2016 5.0 I really have to think hard to recall my business life without Bookinglayer.. It's so normal now, but the amount of time I safe on administration, customer contact and tracking my targets is enormous. And the mental peace I have now because I know for sure that everything is in order (payments, confirmation mails, customer information/preferences), ensures a lot of positive energy. Review Source NP Nicholas P. Marketing Manager Sports Used the software for: Less than 6 months ### "Very good customer service, always happy to help and accommodate requests." September 11, 2017 4.0 Pros Customer support is second to none and the design and functionality of the system is great. A huge improvement on our previous system. Cons Still in development - also a positive but does mean we need to wait for certain features. System very geared towards surfing but hopefully as time goes on and the business grows this will change. Review Source nS natasha S. Used the software for: ### "great software for surfcamps!" April 3, 2017 4.0 this is a good software program which helps you to organize your surfcamp. To send the bills, get the money in your account, and get the bookings in a nice list. it helps a lot! Review Source RB Rob B. Used the software for: ### "Bookinglayer has saved our time and money. " January 2, 2017 5.0 We have been impressed with Bookinglayer since our first meeting. Very flexible to our needs and clear explanations, even if you aren't a 'techy'. Review Source Similar Products Featured