# GetFeedback Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is GetFeedback the right Survey solution for you? Explore 53 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133180/GetFeedback/reviews --- GetFeedback 4.6 (53) [View alternatives](https://www.capterra.com/p/133180/GetFeedback/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Reviews of GetFeedback Ease of use 4.7 Customer Service 4.5 ## Pros and Cons in Reviews HB Haley B Assistant ManagerAutomotive, 2 - 10 employeesUsed the software for: Less than 6 months. “This software makes it easy for our customers to give us feedback so we know how good or bad we are doing.“ May 1, 2025 Yurii O Marketing Operations LeadComputer Software, 201 - 500 employeesUsed the software for: 1-2 years. “The platform doesn't provide a possibility to do some in-depth analyze and at the same time is very hard to export data in any other way than csv format.“ May 8, 2024 BB Bonnie B Lead Systems AnalystNon-Profit Organization Management, 51 - 200 employeesUsed the software for: 1-2 years. “This did help us setup our NPS and first CSAT.“ February 22, 2025 HB Haley B Assistant ManagerAutomotive, 2 - 10 employeesUsed the software for: Less than 6 months. “That is the only drawback I see.“ May 1, 2025 Tina E Marketing ManagerSporting Goods, 10,001+ employeesUsed the software for: More than 2 years. “I appreciate how easy it is to create attractive surveys and how quickly they can be sent once they have been created. Because of the survey builder's user-friendliness and the numerous options for enhancing their appearance with images, textures, and colors, my surveys come out looking fantastic.“ June 8, 2022 Yurii O Marketing Operations LeadComputer Software, 201 - 500 employeesUsed the software for: 1-2 years. “However, when it comes to analyzing data it is a nightmare for two reasons.“ May 8, 2024 Tina E Marketing ManagerSporting Goods, 10,001+ employeesUsed the software for: More than 2 years. “The integration process with Salesforce is straightforward, and as a result, I can display the results of my survey on any object.“ June 8, 2022 Yurii O Marketing Operations LeadComputer Software, 201 - 500 employeesUsed the software for: 1-2 years. “The costs are way too high.“ May 8, 2024 ## Showing most helpful reviews Showing 1-25 of 53 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chandler K. Marketing Human Resources Used the software for: I used a free trial ### "GetFeedback is the premier tool for Salesforce friendly NPS and customer satisfaction monitoring" July 9, 2019 5.0 We have only used the free trial, but we will be continuing on to purchase the product so that we can monitor future customers during the sales process and understand areas that need improvement. Pros GetFeedback has a robust design interface that makes it incredibly easy to design stunning, simple feedback surveys. Best of all, it integrates seamlessly with Salesforce and can be automated with corresponding triggers. GetFeedback offers multiple types of surveys to gather feedback, not just a basic 1 through 10 scale. Cons It doesn't fully integrate with some of the other applications we use, but these are fairly specific tools and some do not even have open APIs. Alternatives considered [Herefish](https://www.capterra.com/p/162409/Herefish/)[Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/) Reason for choosing GetFeedback GetFeedback has the best design interface and allows you to create surveys that work in Salesforce. It's simply done right. Review Source Yurii O. Marketing Operations Lead Computer Software Used the software for: 1-2 years ### "Good, yet overrated and overpriced." May 8, 2024 4.0 Everything what is related to the surveys, set up and data collection is great. It is very solid and reliable tool. I believe it is one of the best on the market. However, when it comes to analyzing data it is a nightmare for two reasons. The platform doesn't provide a possibility to do some in-depth analyze and at the same time is very hard to export data in any other way than csv format. Pros It is a quite good service of a high quality. Get Feedback is very reliable and provides an array of features for people dealing with the customer experience. The design of the surveys are modern and slick, there are plenty of questions types, branching logic is great, triggers work just fine and of course all these can be pushed to the CRM. Cons The costs are way too high. Reporting and visualization capabilities are very limited. Another problem is the integration is not that reliable and prone to mistakes. The native integration with the CRM provides data in very unusable way and any sort of aggregation and data wrangling ends up being quite difficult. Reason for choosing GetFeedback Overall quality, brand and once again we expected a better integration. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) More suitable for the company needs and some hopes for the integration with the CRM. Review Source BB Bonnie B. Lead Systems Analyst Non-Profit Organization Management Used the software for: 1-2 years ### "Sleek Surveys and Swift Setup, But Overpriced Overall" February 22, 2025 3.0 On the whole, we had a good experience. We were able to get everything setup pretty quickly and match our brand. The Pardot integration was a little iffy, but we were able to navigate it. This did help us setup our NPS and first CSAT. Pros GetFeedback did help us get started with our surveys and being able to map those back in Salesforce. The frontend UI for users was great. Cons The price. It was incredibly overpriced for what it was as a tool. At the end of the day, it was just a pretty form that we could map to from Pardot and integrate with Salesforce. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing GetFeedback GetFeedback had a better UI both backend and frontend and simple integrations. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Surveymonkey was difficult to use on the backend UI and it didn't have the simplest integration setup. Review Source RK Rezaul K. Data Analyst Research Used the software for: 6-12 months ### "It functions well to gather continuing feedback." October 26, 2022 4.0 We can use Usabilla to manage an intercept survey on our website. We are now able to ask the user straightforward questions in context. The survey's in-context component is crucial since Usabilla gives us the option to choose a target sample, location, or event trigger for the survey, such as when a user discovers a new feature on a page. Pros To gather user input, Usabilla may be added to website. The survey options for active and passive feedback are both used. The application is user-friendly and provides excellent reporting features. All levels of the business may easily access the analytics because they are displayed in a clear and appealing way. No of the user's degree of understanding, it is well designed and understandable.Moment of truth surveys provided us with information about the issues that users were having with our portal. Cons It does not permit video responses or screen recordings of the user, unlike some of its rivals.It is mainly restricted to desktop browsers and apps rather than mobile web.Targeting certain javascript event triggers requires some engineering assistance. Alternatives considered [FigPii](https://www.capterra.com/p/199975/FigPii/) Switched from [Hootsuite](https://www.capterra.com/p/121701/HootSuite/) Before choosing Usabilla, I spoke with a number of other businesses in a similar industry, and they all agreed that they offered the greatest quality at the best price. Review Source KW Kierstin W. Donor Relations and Events Director Individual & Family Services Used the software for: 1-2 years ### "Great product, large price tag" October 13, 2022 5.0 This boosted our credibility as an organization to send professional looking forms. It ended up not being worth the cost after the price structure adjustment. Pros This survey tool was so easy to use and created beautiful, highly functional, versatile feedback forms. I loved sending these out to our event and program participants to gather feedback and receive meaningful data. My database coordinator loved that it was a native Salesforce app. Cons The customer support was not great. The ability to send a link to the survey through my own work email/campaign blast was an additional cost, so I had to manually add all recipients and send the survey through the platform itself, which was time consuming and created an additional communications task for me. We stopped using GetFeedback after they dramatically increased their pricing. It was not a justifiable cost for our organization when there are so many affordable survey options. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Switched from [Attend](https://www.capterra.com/p/133047/Attend/) Get Feedback is native to Salesforce and had higher functionality and was more attractive. Review Source Jordan C. Salesforce Product Manager Information Technology and Services Used the software for: 6-12 months ### "Best Survey tool for Salesforce" August 20, 2019 5.0 Pros GetFeedback allows us to create Survey very easily and quick. There is a ton of features like customized path for each question, multilanguage and the best : Salesforce Integration! Salesforce Integration from GetFeedback is really easy to use and fully customizable. You can set-up everything from GetFeedback and reload easily integrations errors. Love it ! Cons GetFeedback business model is quite expensive, hard to afford for many businesses. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing GetFeedback Full Salesforce Integration, solve most of all business cases Review Source Joe G. Church Communications Training Financial Services Used the software for: 1-2 years ### "A rare combination of quality and value" July 16, 2019 5.0 GetFeedback is very easy to use, but also powerful. It's possible to create surveys quickly, but it's also possible to dig in to some very advanced features. Pros The level of conditionality that can be introduced to surveys, as well as the ease of use for survey participants. Cons If anything, it could be a little cheaper, but I'd really struggle to criticise this software! Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing GetFeedback The surveys you can create are very user friendly and attractive. Review Source HB Haley B. Assistant Manager Automotive Used the software for: Less than 6 months ### "Feedback good or bad" May 1, 2025 5.0 So far my experiences have all been good. Pros This software makes it easy for our customers to give us feedback so we know how good or bad we are doing. Improves communication Cons Potential for negative comments. That is the only drawback I see. Review Source Bret J. Global Customer Insights Manager E-Learning Used the software for: 1-2 years ### "Look elsewhere" May 10, 2023 2.0 My experience with GetFeedback has been terrible. I look at their ratings here on Capterra and cannot believe how others are using this application successfully. If you are considering an survey platform to use for your organization, do not consider GetFeedback. Pros The survey-taking experience in GF Direct. Cons How difficult it is to use and how limited the feature set is. Review Source Megan B. Banking Officer Banking Used the software for: Less than 6 months ### "Excellent survey tool for client and user experience " May 5, 2022 5.0 Very positive! Customer service is always responsive and helpful, and we've been able to deploy several CX surveys because of this tool. Pros I love the question templates and the ability to customize them based on your survey needs. The platform also offers great background and theme options Cons I wish there was a way to include incomplete responses in the summary results without having to export them. Alternatives considered [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing GetFeedback I wasn't involved in that decision Review Source DB David B. CEO Used the software for: ### "Most beautiful and fun survey-software out there" December 16, 2015 5.0 I do not really too much to say, but I am just very pleased with the customer service and first and foremost the beautiful product. I LOVE the design of the surveys! I would prefer, if the summary report, could look more like a dashboard. It is kind of annoying to scroll between each section, in order to view the responses (I know you can just download an Excel-file or a .csv-file, but it's just not that pretty). Review Source BC Blake C. Used the software for: ### "These surveys are making our company look great!" December 3, 2015 5.0 The GetFeedback surveys we have been sending to our customers have been getting rave reviews. Everyone loves the way they look. Sending these surveys have helped us get some great feedback from our customers, and the look and feel of them makes us feel like we are delivering a modern user experience to our customers. I highly recommend checking these out if you send surveys. Review Source MM Michael M. Director Used the software for: ### "Awesome Awesome Product. Awesome Customer Service." February 12, 2016 5.0 This is hand's down the best tool for surveys. It is incredibly easy to use and even more important, incredibly easy for customers to complete. The surveys work almost magically on each device. They're customer service is outstanding. I cannot recommend this product enough! Review Source JY Jasper Y. Projects Associate Used the software for: ### "By far the best survey tool I've seen" January 6, 2016 5.0 Very flexible in layout design and customization. Easy to use. Works well with many other softwares/apps including SFDC. Videos and instruction manuals are easy to follow and very helpful. Great customer service as well, quick response time. Review Source KC Kelly C. Used the software for: ### "quick, personal service" February 8, 2016 4.0 We use getfeedback for many advisors across a global network and the usability, service, and response times are fantastic! Review Source CC Charles C. Communications Coordinator Used the software for: ### "Works like it should" January 5, 2016 5.0 Intuitive to set up and easy for our users. And the Salesforce Integration works seamlessly. Amazing. Review Source PE PRAVIN E. MANAGING DIRECTOR Used the software for: ### "Good" December 15, 2015 4.0 The interface is good and almost similar to most others. Review Source VR Verified Reviewer Marketing Manager Sporting Goods Used the software for: 2+ years ### "GetFeedback is used for collecting customer feedback" June 8, 2022 5.0 In addition to hearing from our customers about the new features they enjoy or dislike on our website, we can determine the needs and questions they have. We can also contact customers who have opted to receive email responses from us. On this basis, we will be able to conduct an inquiry with those individuals who wish to contribute to the enhancement of the website's content and functionality. Pros I appreciate how easy it is to create attractive surveys and how quickly they can be sent once they have been created. Because of the survey builder's user-friendliness and the numerous options for enhancing their appearance with images, textures, and colors, my surveys come out looking fantastic. The integration process with Salesforce is straightforward, and as a result, I can display the results of my survey on any object. GetFeedback also has an excellent email template builder that allows users to create email templates with a question embedded directly into the email. GetFeedback can also obtain a list of Contacts from Salesforce to distribute surveys. The use of email templates is not the sole option available. I can create surveys that are distributed via short message service (SMS), embed them on a website or Salesforce Community, and even have them appear after a chat session, all within a couple of minutes. Cons It has a slightly higher price tag than some of the other alternatives, but the enhanced features and capabilities more than justify the premium. Occasionally, the survey builder did not provide us with the exact design element or logic we required; however, I believe this is to be expected from any builder that requires you to complete the work on your own. Review Source VR Verified Reviewer Marketing Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Makes you want to turn everything into a survey!" August 22, 2018 4.0 Overall, great for individuals or businesses looking to simplifying their audience survey approach. Pros You can pretty much figure out in seconds and send off surveys. Lots of themes, colors, and choice of question/response to choose from. Cons Adding large enough images with sufficient clarity is problematic. Review Source VR Verified Reviewer Founder Marketing and Advertising Used the software for: 6-12 months ### "Collect customer feedback with ease" December 13, 2018 5.0 Pros I have used several customer and user feedback tools over the years. GetFeedback is one of the best tools that I have ever used. It comes loaded with tons of features that you don't find with most of the other feedback tools. Love it for its features. Besides, it lets you collect feedback across multiple channels including email, text, website, mobile, and social media. There are several survey themes to choose from which lets you create a survey in a couple minutes. No issues whatsoever. The user interface and dashboard is super-intuitive. Lastly, the analytics let reporting a piece of cake. Cons A bit pricey for small businesses and startups but it pays off. The price is the only hurdle that might stop someone from going for GetFeedback. Review Source VR Verified Reviewer Marketing Automation Project Manager Information Technology and Services Used the software for: Less than 6 months ### "Easy-to-use but extremely expensive" May 27, 2020 3.0 Overall experience is goot. It serves the purpose, it's really easy to implement and the surveys look really professional! On the other hand, price with Salesforce integration is massive, designs are not that customisable and you need to stick to the predefined options to build the surveys. Pros Getfeedback is a feedback platform owned by SurveyMonkey. It's main advantage from its competitors is that it has a native connector to integrate it to Salesforce. It's very easy to set-up the connector and start collecting surveys from contacts and push the information collected to Salesforce. Surveys are really easy to be set-up and the look great! Almost all the options are predefined options (Drag&Drop) so you cannot customise it 100% but don't need a technical profile to create them, which is great! Cons Very expensive if you want to have the Salesforce connection. Also I think the customisation of the surveys is a bit poor, there should be an option to edit CCS, HTML, etc. Also a bit more of flexibility on the CTAs and the kind of questions you want to include in your surveys would be much appreciated! Reason for choosing GetFeedback Salesforce integration and support from a big brand such as SurveyMonkey. Review Source George M. Lead Customer Success Manager E-Learning Used the software for: 6-12 months ### "Gets the job done!" January 8, 2019 4.0 We are currently using GetFeedback to send Customer Satisfaction (CSAT) surveys to various clients of our across different segments. We also briefly used it for NPS surveys, but then switched to another, dedicated NPS survey solution. Pros Multiple surveys allowed Surveys are very customizable, as there are multiple questions types and different ways to display the answers and for the users to choose from You can customize your survey so that it retains who replies to it, either their email address or any other information. This is not very intuitive or easy to use though Cons The predefined templates/themes are a bit tacky There are no (or at least, we could not find easily) specific instructions for the dimensions of any images used. As such, we had to use a trial and error approach in order to get it right. Reporting is not very sophisticated, and we found it difficult to extract specific results in relation to our specific survey responses. The summary is more informative, but you cannot download its results. Review Source VR Verified Reviewer Senior Manager, Demand Generation Information Technology and Services Used the software for: 1-2 years ### "Awesome Tool!" December 1, 2015 5.0 This product is great. I've used numerous survey tools over the years and GetFeedback is far and away the best. It is the simplest to use, looks incredible on mobile, and is easily branded with company standards. We've used this tool internally for over a year now and it is amazing to see it continue to improve and grow. Every time my team or I have needed support, the response time was incredibly fast and solved out issue within one response. I wish more companies were like GetFeedback! Pros The integration with salesforce, the beautiful look and feel. Cons More question logic would be nice Review Source Alexandra G. UX/UI Designer & Entrepreneur Insurance Used the software for: Less than 6 months ### "Doesn't have everything but still pretty impressive tool" December 12, 2018 3.0 Pretty cool tool, but not the easiest thing to learn and we are struggling with it consistently working properly. Pros Usabilla has a lot of functionality from a UX testing perspective. It allows for the creation of multiple testing buttons and campaigns and has a fairly impressive data/metrics dashboard to give you analytics on how your testing is going. Our company was able to figure out we had a bug right away solely on the fact that people complained through our Usabilla feedback widget, without it we might not have known as quickly. Cons it doesn't allow for native integration and right now are developers are struggling to get it working on all the pages we are trying to test. It also doesn't do heat mapping which is a pretty cool tool offered by competitors such as Hotjar. Review Source VR Verified Reviewer Researchers Entertainment Used the software for: Less than 6 months ### "Hear your users!" May 23, 2019 5.0 Overall the tool works exactly as it should! It is reliable and I am able to get more work done in half the time. Pros Usabilla is a state of the art tool for listening to feedback and getting answers to questions at scale from the users when they are most prepared to answer them. Cons There are some parts of usabilla that could be improved when considering responding to feedback and closing the loop. Review Source Similar Products Featured