# DaySmart Vet Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is DaySmart Vet the right Veterinary solution for you? Explore 280 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133166/DaySmart-Vet/reviews --- DaySmart Vet 4.6 (280) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of DaySmart Vet Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews TD Tiffany D Practice ManagerVeterinary, 11 - 50 employeesUsed the software for: 1-2 years. “Particularly in our ability to schedule appointments in a more organized way that better utilizes employee time without overbooking and integrated payment processing has been a huge time saver. While most of the updates out out do not apply to our workflow, the ones that do have been very helpful.“ October 8, 2025 JR James R VeterinarianVeterinary, 2 - 10 employeesUsed the software for: More than 2 years. “Unfortunately Daysmart, being an overseas-based software, does not integrate with Australian Pet Insurance platforms for "Gap-Only" payments for clients, but this is not Daysmarts fault - a logistical deficiency brought about by distant location and we accept this, given the many major advantages of the software.“ June 26, 2025 DD Deanna D ReceptionistVeterinary, 2 - 10 employeesUsed the software for: 1-2 years. “I like the ease of using the calendar for moving appointments, the layout of the client and patient pages, adding to the patient's chart, and I especially like the customer service associated with DaySmart Vet.“ May 13, 2025 MS Mandi S ReceptionistVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “My appointment colors dont always transfer to where i put them in my settings and there are many different ways to do things so it makes it somewhat hard to train new people“ November 24, 2025 SR Susan R Director of Operations and MarketingVeterinary, 2 - 10 employeesUsed the software for: Less than 6 months. “We are able to schedule our appointments, manage our patients, keep detailed records and all of it takes less time and effort than it did with our previous PiMS. “ October 16, 2025 CW Cami W VeterinarianVeterinary, Self-employedUsed the software for: More than 2 years. “Only other thing I have struggled with is clients with gmail accounts having issues getting emails from the Daysmart. “ January 8, 2026 RM Reese M Clinic ManagerVeterinary, 51 - 200 employeesUsed the software for: Less than 6 months. “It is geared to full service vets rather than shelters and spay neuter clinics, but with all of the new services that shelters and clinics are providing, this would work perfectly“ November 7, 2025 KK Kiki K CSRVeterinary, 11 - 50 employeesUsed the software for: 1-2 years. “I do not like that the system does not recognize what patient you have pulled in Daysmart when you go to the calendar to look for appointments.“ June 4, 2025 ## Showing most helpful reviews Showing 1-25 of 280 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kate H. Veterinarian Owner Veterinary Used the software for: 2+ years ### "Dedicated Company" July 15, 2025 5.0 Overall I have had it since the beginning when it was Vetter and I'm still using it because overall it is user friendly. I like it because after so many years I'm very familiar with it. Pros I like the ability to chat with Tech Support. They were quick and the wait time was very minimal. Explanations are clear and the support staff is very friendly. I also like the ease of allowing clients to pay online through invoicing. Cons That a lot of my emails go to SPAM but it's not their fault. There are some things as an equine mobile vet that make it difficult to use due to the fact that I practice in multiple states but I'm not sure how to easily resolve that. Review Source Response from DaySmart Software July 16, 2025 Thanks for your continued support! Below are the basics of how your system should be configured for mobile multi-state practice. Contact support if you need more help! For mobile practice across multiple states, configure your Services Location setting to "mobile": Click "Settings" at the top of the page Scroll down and click the edit icon for "Services Location" Set to "mobile" Click the Save icon When set to "mobile," our software automatically calculates taxes based on each client's address rather than your clinic address. Important: When adding client addresses, always select the verified address from the dropdown menu in DaySmart Vet for proper tax calculations. You'll also have the option to select service location when checking in appointments. For each state you practice in, set up applicable taxes under Settings > Configuration > New Tax and configure them for the specific jurisdictions where you provide services. HC Helena C. Veterinarian Veterinary Used the software for: 2+ years ### "Best PIMS out there" March 4, 2026 5.0 Excellent. Excellent patient flow, excellent customer service, excellent price and excellent integrations. Pros I really love the look, feel and ease of use in DaySmart vet. I have recently tried out several different PIMS and this one just feels right and flows so easily. I also do EVERYTHING from my phone and this software lets me do that perfectly. The price is comfortable for me as a single doctor practice. The online scheduling options as well as fillable forms makes scheduling my appointments for my self so easy. Today I needed customer support and they were friendly and super helpful. Cons I can't really think of anything off hand. I left and tried a couple of different PIMS and I had to come back to this one. Nothing else compared. Alternatives considered [Provet](https://www.capterra.com/p/137569/Provet-Cloud/)[IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/)[Digitail](https://www.capterra.com/p/167764/Digitail/)[Shepherd](https://www.capterra.com/p/172485/Shepherd-App/)[Nectar](https://www.capterra.com/p/186557/PerkNow/) Reason for choosing DaySmart Vet The look, feel and flow along with all of the features just felt right. Review Source Response from DaySmart Software March 12, 2026 Hi Dr Helena! We are so happy to have you back! Reviews like this truly mean the world to us, and knowing that after trying other options DaySmart Vet is still the one that feels right makes us incredibly grateful. We're glad everything from the mobile experience to scheduling to customer support has been hitting the mark. Thank you so much for leaving this review and welcome back! TD Tiffany D. Practice Manager Veterinary Used the software for: 1-2 years ### "Definitely an improvement but still needs a lot of work for us to recommend." October 8, 2025 3.0 For the most part, we have gained significant improvements with DS. Particularly in our ability to schedule appointments in a more organized way that better utilizes employee time without overbooking and integrated payment processing has been a huge time saver. While most of the updates out out do not apply to our workflow, the ones that do have been very helpful. We are hopeful that the improvement requests we have made will be acted upon, as they would greatly change our overall experience and likelihood of recommending DS to other practices. Pros Automated reminders for exams and treatment appointments, easy payment processing, ability to customize SOAP notes, emails, & forms templates, bundles for itemized invoices. All of these things have vastly improved our client communications and given a more polished, professional presentation of our practice. Cons Fair number of inefficiencies that have not been addressed yet so we have had to create a lot of work arounds to accomplish integral tasks. The pop-up notes system has been inconsistent and makes it difficult to see patient alerts that could pose a danger to the patient or staff. Lately, the search function on the calendar has been buggy, requiring several entry attempts before it works. I wish we could create rules for how appointments are allowed to overlap, followed by the ability to quickly pull up what slots are available for that appointment type even with the overlap. The repeat appointment system is clunky and difficult to work with, especially when you need to move any of the appointments "in the chain" as we've come to call it. For example, deleting a large amount of repeat appointments that have "broken the chain" is very tedious. We would greatly appreciate the ability to just see a list of appointments and use checkboxes to select as many as needed, then delete in one go - similar to an email inbox. A better way to send clients a single list of all appointments would be huge since our clients come several times a week for months. In our previous software, we were able to say "repeat this appointment every other tuesday until December 15th" and we have missed that dearly. I would like to set up the online booking module on our website, but given our workflow and how often clients come in (1-3x a week), it is too tedious. I would also appreciate more secure e-signature similar to acrobat's that includes timestamps with IP addresses, etc. If you made this change, we could cancel our Acrobat subscription that we are only keeping because DS doesn't have this integral security feature. I'd like to see the ability for clients to fill out new client forms that automatically populate into their new account while also being secure. That would save us a ton of time we are currently spending manually entering client/patient information. We would also like to see the merge client/patient process improve. At this time, it is difficult to tell what information will be lost when merging and it would be ideal for all information to be kept so we could then remove whatever we don't want. There are reports that we wish existed or the ability to use the existing reports more easily/dynamically and it feels unfair that we would have to pay for the creation of a report DS is missing. It can be irritating to bring up a significant issue just to be met with "yeah, DS can't do that and we don't know when or if that will ever be fixed". Alternatives considered [Shepherd](https://www.capterra.com/p/172485/Shepherd-App/) Reason for choosing DaySmart Vet I demo'd pretty much every veterinary software out there, except cornerstone and avimark because I already had experience with those and knew they wouldn't work for us. While DS was not my favorite choice functionally, it was the best value Switched from [EnvisionNow](https://www.capterra.com/p/10010577/Envision-Salon-Software/) \*envision go\* was made for a grooming business and was extremely outdated and clunky, missing very important features for customer service Review Source Response from DaySmart Software October 14, 2025 Thank you for taking the time to share such an honest and detailed review. Your feedback highlights both the progress we’ve made and the important work ahead. First and foremost, please do make sure that all of these items have been captured with support requests if you haven't done so already so that we have records that tie enhancement requests to your clinic with your specific details or steps to reproduce. - We're constantly improving performance across our entire application - I haven't heard of performance issues with popup notes, and we're investigating. - Reporting improvements and enhancements are in progress right now. Please keep your feedback coming and I'd love the opportunity to discuss your concerns and our roadmap in more detail EA Elizabeth A. Owner Veterinary Used the software for: 6-12 months ### "Daysmart is Vet Smart Medicine " March 27, 2026 5.0 Well I love \[sensitive content hidden\]. And I'm so glad she got stuck with me for the implementation, it went really well, and I'd say overall, I wish I had switched to Daysmart a long time ago. Pros Customer service! I appreciate the prompt, humans that pop on any time we have questions. The software is really customizable, and it's been a great way to make our practice more efficient. It works with Vetcove pharmacy which means all of our online Rx are right there in the medical records making it so much easier to keep strong medical records. We are just starting wellness plans, and I think that's going to be a great feature. Cons I wish it would allow us to send bulk emails/texts for marketing. I also wish letters weren't sent out as a link, but that the actual letters was in the email/text. It would look better and be more readable for clients. I wish that forms and letters and attachments were built more into the snapshot, it's hard to get doctors/techs to toggle, so in the snapshot it would be great if there was a hyperlink to labwork. Sometimes it just needs to be IN THEIR FACE. Alternatives considered [Shepard’s](https://www.capterra.com/p/10011863/Shepards/) Reason for choosing DaySmart Vet The customer service. Ultimately a lot of products are the same, just different interface, what makes Daysmart better, is the customer service. Switched from [IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/) There reports were trash, customer service non existent Review Source Response from DaySmart Software March 31, 2026 Hi Elizabeth! Thank you so much for taking the time to leave us this review. The team is very happy to hear implementation went well, and we hope the wellness plans are a great addition to your practice. We appreciate your feedback on messaging and visibility and will share it with our product team as we continue to make improvements to better support you and other practices. We're so glad you made the switch to DaySmart Vet, and we look forward to continuing to support you into the future! AL Ashley L. Owner and veterinarian Veterinary Used the software for: Less than 6 months ### "Daysmart for the win!" March 24, 2026 5.0 I have had nothing but a great experience learning Daysmart Vet. It will be so helpful in my day to day. Especially as a practice owner. Pros How friendly and helpful each and every staff member has been. They are easy to chat with for any support. My start up veterinary hospital will run so much smoother than any I have worked in before. Any issues are resolved and broken down or a quick video showing step by step. It is easy to find patients and make appointments and add to a digital treatment board. The cost is well worth the value of the software and more. They went over all of the security features and they pride themselves as a leader in protecting all data. Cons The only thing I did not like was that I had to learn another type of software. But it has been so simple and they help in so many ways, chat, email, FAQs, and video library. Alternatives considered [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)[easyVET](https://www.capterra.com/p/134498/easyVET/) Reason for choosing DaySmart Vet I had used the above two products in my past employment and always felt like I was learning daily how to use it. I never seemed to get better at using them. And I found there was not a lot of post purchase on boarding. Review Source Response from DaySmart Software April 10, 2026 Hi Dr. Ashley! Great to hear from you! Thank you for the thoughtful review. We’re glad the chat, videos, and our team have helped you get up to speed quickly. Wishing you and your new hospital the best of luck! We'll be cheering you on and are here for you if you ever need us! :) EC Emma C. RVT, Director of Operations Veterinary Used the software for: 1-2 years ### "Workflow Issues" February 26, 2026 5.0 Satisfied, but would like to see more enhancements being added for general workflow with regard to veterinary charting Pros Customer support is very prompt. Feedback is provided, follow up is also provided and general questions addressed. Cons Limited features with workflow, no ability to incorporate body diagrams for marking abnormalities. Enhancements to make workflow easier are still under review such as being able to separate and identify records in two departments (boarding/veterinary) with higher search options included. Alternatives considered [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)[easyVET](https://www.capterra.com/p/134498/easyVET/)[Shepherd](https://www.capterra.com/p/172485/Shepherd-App/) Reason for choosing DaySmart Vet Current features and information provided regarding reporting capabilities Switched from [Via Analytics](https://www.capterra.com/p/177472/Via-Analytics/) Better features and security with record keeping Review Source Response from DaySmart Software March 12, 2026 Hello Emma! Thank you so much for taking the time to leave us this review! If you haven't reached out already, our customer support team may be able to help you with the body diagram and we'll pass the feedback along to our product team about identifying records. We are actively working on enhancing the flow to make the experience smoother for practices, so stay tuned for updates! Thanks again! SV Susie V. Veterinarian, Owner Veterinary Used the software for: Less than 6 months ### "Building a mobile clinic with DaySmart as the backbone" February 25, 2026 5.0 Pros With starting a mobile clinic, I am building an entire practice. The onboarding process has been incredibly easy and painless. The technical support team has been fantastic about responding to my questions and helping me with the integrations. And the PetCare App is making it very easy to allow clients to add their animals, which decreases my administrative load. Additionally, the features included with the subscription made it so the other vet softwares couldn't even compete for the price. Cons The forms are easy for the clients to use, but they still require manual entry on the backend once completed. Alternatives considered [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/) Reason for choosing DaySmart Vet Price and features and reviews - all are better with DaySmart Review Source Response from DaySmart Software March 12, 2026 Hi Dr. Susie! Thank you so much for sharing you experience using DaySmart Vet as you build your mobile clinic! That is no small feat, so we're incredibly happy to hear we've been able to support you. We hear you on the form entry bottleneck and will pass that along to our product team. Wishing you all the best with your mobile clinic! WV Wanda V. Receptionist Veterinary Used the software for: 1-2 years ### "Easy to learn, easy to manage, excellent customer support and overall GREAT product that makes a challenging industry easier to manage." March 24, 2026 5.0 Its my all time favorite vet medicine software and i wished it was used everywhere. Its easy to learn. Its pretty much impossible to "get lost" while using it. Pros After using Cornerstone, Avimarkand and EzyVet, DaySmart is the most user friendlier software of them all. The learning curve was the easiest from all of the software's listed above. The ease to find Patients previous history, previous treatments, prescriptions used in the past, managing the inventory, communication with IDEXX labs is smooth, even if client is a frequent no show no call is easy to track. Customer service is quick and easy. With previous software's we had to wait days to resolve any issues and there was the issue that IT was in a different time zone or had heavy accents we found challenging to communicate with. Daysmart is my all time favorite and i wished it was used everywhere. Cons We can send text messages to clients but they can't reply to us. We have to use a separate software for live communication with clients which does not log onto Day Smart. That's disappointing. Also, not being able to separate which pet gets the discounts (since its not a one size fits all situation). Review Source Response from DaySmart Software April 10, 2026 Hi Wanda! Thank you so much for taking the time to leave such a kind review. It’s great to hear that the software has been easy to use and that our support team has been quick to help. I did also want to mention that we offer a two-way texting add-on, which could be a more seamless option than relying on a separate tool. If you’re interested in learning more, feel free to email vet-sales@daysmart.com and the team will be happy to help. Thanks again! RG Rachel G. DVM and Sole Owner Veterinary Used the software for: 2+ years ### "A cost-effective and user-friendly system " February 23, 2026 4.0 I've recommended the software to other mobile providers because I very much value its efficiency and lower cost than "bigger" software programs. It's been appropriate for a single-doctor practice. Pros As the sole DVM and owner of a busy mobile Practice, who is NOT an IT expert by any means, I wanted software that was basic and user-friendly. Navigating the system is quite easy. I love that all data is quickly automatically saved; there is no requirement to click "save" a thousand times a day. It's also very easy to block off times when I'm unavailable and if an error is made, it's a forgiving system that will allow changes to be made. Communication with clients such as sending invoices and patient forms such as consent forms is very simple and you can edit the templates that you use for these functions. I also loved the controlled drug log so that you don't have to keep track of controlled drug usage manually. All you have to do is designate a medication as controlled when you add it to your inventory. Cons No system is perfect, but as a more "basic" system, there are a few functions that I wish it had. As far as I can tell, there is no function to search for a certain product or word within a patient file which would be a real time saver. For example, for a pet I've seen multiple times, if I want to hone in on the discussion I had with the client about, for example, starting Gabapentin, It would super helpful to be able to search the patient's file for that search term. I also wish that there was a way to easily add vaccinations given by a prior facility to keep a record of them without building an invoice. I figured out a way to get around this by adding all the vaccines and important preventive care items to my inventory as $0 items that are specified to be "for record-keeping purposes only", but it's a roundabout way of achieving this. Review Source Response from DaySmart Software March 12, 2026 Hi Dr. Rachel! Thank you so much for taking the time to leave us this thoughtful review. We're so glad to hear that DaySmart Vet has been a good fit for your busy mobile practice and that features like automatic saving, flexible scheduling, client communication tools, and the controlled drug log are helping make your day-to-day workflow easier. We also really appreciate the feedback on search functionality and recording prior vaccinations. We plan to share an exciting update about searching patient history soon! Thank you as well for recommending DaySmart Vet to other mobile providers. We love being able to support you and practices like yours!! KG Kaity G. Receptionist Veterinary Used the software for: 1-2 years ### "Convenient and Great Tech Support" February 24, 2026 5.0 The DaySmart staff is super helpful, the system can do a lot on it's own instead of needing multiple services. Pros DaySmart is is a very convenient and quick learning scheduling software. If there is something you do not know the help desk/tech support assistants are highly knowledgeable and super quick to assist you with your issues. DaySmart is constantly coming out with improvements and updates. Cons Some of the personalization is limited in how you can truly set up how you want your system to look. It is very basic and "ready to use" in that sense. Review Source Response from DaySmart Software March 12, 2026 Hello Kaity! Thank you so much for this wonderful feedback! We're glad to hear that the system has been quick to learn and that our support team has been helpful when you’ve needed assistance. We also appreciate your feedback on system personalization. Insights like this are incredibly helpful as we continue improving the platform and rolling out updates. Thank you again for your thoughtful review and for being part of the DaySmart Vet community! RM Reese M. Clinic Manager Veterinary Used the software for: Less than 6 months ### "DaySmart can grow with you" November 7, 2025 5.0 very good and very helpful and accessible. I feel that we have given the daysmart team many obstacles and they have always tried (and mostly succeeded) coming up with solutions to hiccups. Pros it is buildable for each practice. It is geared to full service vets rather than shelters and spay neuter clinics, but with all of the new services that shelters and clinics are providing, this would work perfectly Cons the lack of a drug log that allows bottle numbers and negative usage is a HUGE problem in the state of Va. Also the integration from our old system did not go as planned, but that was not a daysmart problem, rather a problem with out old software that did not want to release the information. Alternatives considered [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)[ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)[Digitail](https://www.capterra.com/p/167764/Digitail/) Reason for choosing DaySmart Vet the ability to support spay/neuter, the ability to grow to full service. the ability to prescribe drugs/prescription products for clients, the cost for getting all of that was also very reasonable Switched from [Clinic HQ](https://www.capterra.com/p/198313/Clinic-HQ/) we are doing more things that HQ does not support and were having to work around the shortfall. We are also moving to a facility that will do even more client facing medicine and I believe that this program will support that move Review Source SR Susan R. Director of Operations and Marketing Veterinary Used the software for: Less than 6 months ### "Great software and customer service" October 16, 2025 5.0 Pros Choosing DaySmart Vet for our practice management software has been one of the best decisions for our clinic! Everyone on our team is thrilled with the ease and efficiancy of this program. Updates and improvements are continually rolling out. Communication between support and user is incredible! We are able to schedule our appointments, manage our patients, keep detailed records and all of it takes less time and effort than it did with our previous PiMS. So many easy to use resources and tools. We are very pleased! Cons We are still early in our use of DaySmart and have a lot to learn. But, currently there isn't anything that stands out. Overall, we are very pleased. Alternatives considered [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)[Pack Leader DVM](https://www.capterra.com/p/140789/Pack-Leader-DVM/)[Digitail](https://www.capterra.com/p/167764/Digitail/)[Shepherd](https://www.capterra.com/p/172485/Shepherd-App/) Reason for choosing DaySmart Vet Ease of use, simplicity, ability to have easy access/reference to referring DVM contact info, ease of sending records to referring DVMs, ease of setting up new patient charts, ease of scheduling, ease of Task Management, BIG FACTOR was ability to track ONE inventory across our multi-site locations. Switched from [Hippo Manager](https://www.capterra.com/p/134667/Hippo-Manager/) Hippo was being discontinued. Shepherd had acquired Hippo, but after demo-ing their product multiple times, it was determined not to be a good fit for our practice. Review Source Response from DaySmart Software October 24, 2025 Thank you so much for your feedback. This made my day :). We commit to working hard to ensure that you continue to be this satisfied. JR James R. Veterinarian Veterinary Used the software for: 2+ years ### "Overall, Brilliant Software and Excellent Support team" June 26, 2025 5.0 Overall extremely good. In the 10 years we have been with daysmart the software has been extremely stable in fact I cannot remember any time at all where it has gone offline or had any major faults- it has never let us down, and thats saying something- so a very reliable platform. In 10 years, a handful of minor issues (maybe 2 or 3) were quickly identified and remedied by the Daysmart support team. Also the communication between the support team and users is brilliant and the support team have always been helpful, polite and really friendly when we have contacted them for queries, special requests or feedback. Pros Very user-friendly and extremely functional practice software at a fair cost for Veterinary practices. The platform is uncluttered with an intuitive layout making it a pleasure to use. Excellent back-up support. We have been with Daysmart Vet since our inception and value it both in-clinic and also on housecall rounds (via Ipad) Cons Unfortunately Daysmart, being an overseas-based software, does not integrate with Australian Pet Insurance platforms for "Gap-Only" payments for clients, but this is not Daysmarts fault - a logistical deficiency brought about by distant location and we accept this, given the many major advantages of the software. Alternatives considered [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)[VisionVPM](https://www.capterra.com/p/141670/VisionVPM/)[RxWorks](https://www.capterra.com/p/10010759/RxWorks/) Reason for choosing DaySmart Vet 1\. at that time there were very few software platforms that were Housecall friendly and being web-based, our medical notes fully integrated "live" with the in clinic system and thus it was a favoured choice. The other platforms back then struggled with I-pad mobile integration. 2) Also, we were (and still are) a smaller, low-volume and high-care clinic (not production-line style) and found that Daysmart had one of the most reasonable monthly cost structures for us. The other platforms seemed to have a starting subscription that were quite taxing on a one-vet practice starting up but Daysmart ( or Vetter as it was called then) were very fair to us small clinics. 3) and, although we didn't quite realise it at the time, Daysmart suited us the best as we did not NEED (or necessarily want) all the myriad of features that a practice software comes with, and Daysmart gave us the Excellent day-to-day software we all need to run our practices without the clutter of "over-features". We can however opt-in to those extra features should we desire them. Also, visiting nurses/vet techs and other vets always comment on how good our software is when they see it being used (Daysmart is not that commonly used downunder as they don't market it down here). Notably... they say it has far "less clicks" needed to get the job done in day to day use. Review Source Response from DaySmart Software June 26, 2025 Thank you so much for your review and your patronage. Please do tell your friends - we LOVE our Australian customers. We have a GREAT customer referral program running now - check it out https://www.daysmart.com/vet/customer-referral-program/ KR Karen R. Owner Veterinarian Veterinary Used the software for: 1-2 years ### "Great platform; Great support" December 7, 2025 5.0 We opened a new clinic and within 18 months of opening, we were sick of the software we chose initially. We switched to DaySmart Vet and have been completely suatisfied with the platform and the support. Pros DaySmart Vet is very flexible and customizable. Customer support is great. I love being able to make templates for medical notes (for example for cat spays) then fill in the blanks. I do spays the same way every time. This saves me from having to retype my process in every cat spay SOAP. Cons I have no complaints. The Help menu is extensive but sometimes it isn't enough. When that happens, support tickets can be opened and are quickly taken care of. Switched from [Hippo Manager](https://www.capterra.com/p/134667/Hippo-Manager/) Hippo was not flexible enough. After setup, we did not get adequate support. Review Source Response from DaySmart Software December 9, 2025 Thank you for your feedback! Our medical note templates are great time savers, but so are content snippets. If you haven't set those up yet, you should really check them out. We review all the questions asked in support. so keep asking questions and we'll keep augmenting content. KK Kiki K. CSR Veterinary Used the software for: 1-2 years ### "Daysmart likes and dislikes. " June 4, 2025 4.0 Overall I really do like it, but the things I mentioned are things the entire staff would like to see updated. Pros I like the ease of it being a cloud based system. Adding communication is so much easier than our old system. Really like the ability to instantly add photo's to a patient chart that are sent via SMS message. Cons I do not like that the system does not recognize what patient you have pulled in Daysmart when you go to the calendar to look for appointments. You have to keep two tabs open so you are aware of who you are talking to. Our old system recognized this when we scheduled appointments, so there was no need to have to look back or keep multiple tabs It is not useful to only be able to do that from their chart when choosing a specific doctor. Most of the time we need to look at the calendar as a whole to see where we can fit a sick patient in with ANY doctor. I also think all appointments should require a patient name in order to complete the appointment. I also really wish they would move the "notes" pop up box to go in between settings tab and the search bar. Having it pop up directly over the search bar or date tabs, is really inconvenient. It is nice that you can move it, but it would be so much better if it was in a space where it was not blocking anything else, and therefore did not need to be moved aside. Switched from [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/) To go to a cloud based system that is much more efficient than our previous software. Review Source Response from DaySmart Software June 10, 2025 Thank you for your candid feedback and enhancement requests. MM Mere M. Office Manager and Vet Tech Veterinary Used the software for: 1-2 years ### "Wonderful System" April 23, 2025 5.0 I love it! I have used multiple other systems in my 20 years and this is one of the easiest. The setup took less time than other systems I have setup. It has a lot of features and integrations that are helpful. Pros I LOVE DaySmart! It is so easy to use and they are constantly upgrading it with things we request. It is easy to request changes and you are able to vote on other people's recommendations. It is easy to email or text people their invoices, forms, certificates and more. Clients can pay online easily or we can put their card on file. The app for clients is great. They can see all of their documents and request refills. I made most of our forms and it was easy to figure out. The setup process is easier than some other systems. Making adjustments to inventory is also super easy. Cons Sometimes our clients get confused with our DaySmart texts because they come from a different number than our clinic number. It would be nice if the DaySmart texts came from our number. Alternatives considered [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)[IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/) Reason for choosing DaySmart Vet Our Vet had used DaySmart/Vetter before. I had used and helped set up EzyVet. We both used Idexx Neo at our last practice. When we talked about the setup differences and we realized DaySmart was much easier to setup. Review Source Response from DaySmart Software April 28, 2025 Thank you for your review. Good news -- if you contact our support, we may be able to use your business number to send/receive SMS messages. It's called 'SMS porting' and as long as your business phone number isn't used for any texting service currently, we can port it to be used for SMS messages sent/received in our software. JK Jenna K. Office Manager Veterinary Used the software for: 2+ years ### "Daysmart review " December 18, 2025 5.0 Daysmart is easy to use and user-friendly. There are many great features within this practice management system. Pros User-friendly and intuitive practice management system that streamlines workflows and saves our team time. Cons Unfortunately, there is no way to send mass communication within this practice management system. Wish there was. Switched from [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/) We wanted cloud based software and Avimark did not have that capability. Review Source MM Megan M. DVM and Owner Veterinary Used the software for: 6-12 months ### "Overall very satisfied with Daysmart" July 24, 2025 4.0 Customer service has been helpful with our concerns. It has taken a while to get used to the work flow but we are starting to figure out how to best make it work for us. Wish there was a way to start a SOAP note and then bring in the estimate vs having to open a SOAP by converting the soap to an invoice...just adds an additional step. Pros Appreciate the drug log, fairly easy to use, and price point. Customer service has been helpful addressing our questions. Easy to email records and text clients through service. Cons Very click heavy. Wish there was an integrated AI for SOAP notes. Also wish the text # could be set to our business phone number vs having a separate number. It is confusing to some clients. Alternatives considered [Vetspire](https://www.capterra.com/p/187469/Vetspire/)[ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)[Digitail](https://www.capterra.com/p/167764/Digitail/) Reason for choosing DaySmart Vet Price and available features and integrations Review Source RC Robin C. Customer Service Representative Veterinary Used the software for: 1-2 years ### "DaySmart Help Desk is Amazing" June 6, 2025 5.0 Overall, my experience with DaySmart is good. It was very easy to learn and easy to pick up on some of the shortcuts. Again, the Help Desk is extremely fast in their responses and helpful! Pros DaySmart is fairly user friendly and easy to navigate. There are certain aspects that can be confusing to work around, but the Help Desk and online Q&A in the chat are very helpful. Cons I wish we could add 2 owner names for the patient accounts. It would also be helpful if we could search by patient name in the scheduling screen. Switched from [IntraVet](https://www.capterra.com/p/92882/IntraVet/) Practice decided to switch to a cloud based system Review Source Response from DaySmart Software June 10, 2025 Hi! Thank you for your review. You can add many many different relationships to a client or patient. To add multiple owners, simply navigate to the patient profile, click on relationship, and then + New Relationship. I know many people try to use one client record for multiple owners... you can now add multiple email addresses and multiple mobile phone numbers to a single client and you can use this for clients who have multiple email addresses and mobile numbers, or you can add a spouse. Navigate to client profile, select contact details, and then choose + New Contact Detail. JW Jonathan W. veterinarian owner Veterinary Used the software for: 1-2 years ### "Over excellent medical record system" May 21, 2025 4.0 overall very happy with this program, would only recommend improving the accounting and inventory functions. Cost of goods sold report is lacking Pros FANTASTIC FOR MEDICAL RECORDS, easy to use overall. Easy to use, good reminders and overall no issues with the medical record side of things Cons accounting is not as good as the medical side of things. Lacks a lot of the account and accounting reports that our office manager wants Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) was arcane and kept crashing. Idexx support was also a pain to use Review Source Response from DaySmart Software May 22, 2025 Thank you for your business and feedback. We hear your feedback about accounting - stay tuned... PD Penny D. Inventory Manager, Vet Assistant, Receptionist Veterinary Used the software for: 2+ years ### "Great resolution on a reminder issue" August 18, 2025 5.0 Excellent. Would highly recommend using the online chat so you can keep working while they investigate the issue you may be having. Pros They were quick to resolve our issue and send us the report we needed. They made sure we received updates. Cons Having to constantly check my computer for updates. Would prefer if they could give a time for an update. Review Source Response from DaySmart Software August 26, 2025 Thank you for youre feedback! EB Eliza B. Aftercare Center Manager Veterinary Used the software for: 1-2 years ### "Excellent Customer Support" October 1, 2025 5.0 Excellent customer service, a program that is easy to navigate, and frequent updates that improve the quality of the program. Pros DaySmart customer support has always been very responsive to my questions via live chat, and they have excellent customer service and provide clear answers. I greatly appreciate that if the person I'm chatting with can't answer the questions, they find the right people to give me an answer in a very timely manner. Cons I really don't have any dislikes! I was the person in our practice that wrote all the workflows when we transitioned to DaySmart years ago, and it was very easy to do because the program is so clear and navigable. Review Source Response from DaySmart Software October 3, 2025 Thank you for taking the time to leave such a thoughtful review. Ease of use and intuitive navigation are pillars of how we design and improve DaySmart Vet, so your feedback is a great validation that we’re on the right track. If you have suggestions or ideas on how we can make the platform even better, don't hesitate to share them with support. RS Rebecca S. Office Manager Veterinary Used the software for: 2+ years ### "DaySmart Experience " March 17, 2025 5.0 I love that it is cloud-based, customizable, and user-friendly. My favorite part is the "read receipts" for client emails, so we can ensure communication compliance. I really appreciate customer support also - it's very personable and they always make sure to fix any issues we're experiencing. Pros The user-friendly experience and the customizable nature. Cons You can't edit "completed" tasks. So be sure to complete things that you wouldn't want to end up in a exported patient chart that the client has the ability to see. I would suggest just "deleting" the ones you don't want to be seen again. Review Source Response from DaySmart Software March 21, 2025 Thanks for your review, Rebecca! LS Lindsey S. Owner, Veterinarian Veterinary Used the software for: 2+ years ### "No complaints here" August 29, 2025 5.0 I have used the product since opening my practice in August 2018, and I have no complaints! Visiting doctors compliment the system as well! Pros Customer support is top notch! I appreciate how the product is constantly updating to improve the work flow! Scheduling is super easy, for both us and our clients when using the app! I feel like the fees are good for everything that is included. Cons Sometimes the program can be a little click heavy and the way you can do one thing multiple different ways. Review Source Response from DaySmart Software September 2, 2025 Thank you for your business and for your review. Please continue to share your feedback with us about how we can improve workflow for you and reduce number of clicks - we're listening and big navigation updates are coming... MS Mandi S. Receptionist Veterinary Used the software for: 2+ years ### "Great product" November 24, 2025 5.0 It makes my job 10x easier every day. Im constantly bouncing between the features and trying to learn new things with it. If only my life was scheduled as easily. Pros Honestly its a very powerful program. The more i dig into it the more i enjoy it. Customer support is always helpful for me. Cons My appointment colors dont always transfer to where i put them in my settings and there are many different ways to do things so it makes it somewhat hard to train new people Review Source