# Cin7 Omni Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Cin7 Omni the right Inventory Management solution for you? Explore 600 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133133/Cin7/reviews --- Cin7 Omni 4.3 (600) [View alternatives](https://www.capterra.com/p/133133/Cin7/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Cin7 Omni Ease of use 4.2 Customer Service 4.1 ## Pros and Cons in Reviews MT Mike T COOWholesale, 2 - 10 employeesUsed the software for: More than 2 years. “What I liked most about Cin7 Omni is its robust API and the flexibility it offers in the UI.“ March 17, 2026 LT Liza T COOPublishing, 2 - 10 employeesUsed the software for: Less than 6 months. “We also ran into issues with the import functionality, particularly with Sales Orders. While the copy-paste feature is convenient, it only allows for importing product and quantity.“ September 17, 2025 AD Allan D DirectorConsumer Goods, 11 - 50 employeesUsed the software for: More than 2 years. “We're mostly happy with the product but it would be great if they could address the intermittent performance issues and improve the help articles so they more clearly articulate what the "best practice" settings are when configuring the software for a typical business.“ July 31, 2025 LT Liza T COOPublishing, 2 - 10 employeesUsed the software for: Less than 6 months. “Our Shopify integration also presented challenges, particularly with the click-and-collect feature, which kept syncing to the wrong branch. Despite several attempts to resolve this, the issue persists.“ September 17, 2025 AD Allan D DirectorConsumer Goods, 11 - 50 employeesUsed the software for: More than 2 years. “Cin7 Omni is packed with functionality and connects to all the common marketplaces we work with.“ July 31, 2025 LT Liza T COOPublishing, 2 - 10 employeesUsed the software for: Less than 6 months. “We later learned that the Main Branch couldn’t be removed, and we would need to re-import our entire inventory to make this change, which was far more time-consuming than expected.“ September 17, 2025 ML Monique L Head of OperationsRetail, 2 - 10 employeesUsed the software for: 1-2 years. “sensitive content hidden\] intiated a video call to talk me through my issue and how to resolve in future which was extremely helpful - thanks so much - 10/10!“ August 14, 2025 LT Liza T COOPublishing, 2 - 10 employeesUsed the software for: Less than 6 months. “One of the most frustrating aspects was the system’s tendency to give error messages when navigating between functions.“ September 17, 2025 ## Showing most helpful reviews Showing 1-25 of 600 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dean B. Director Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Geting on board with Cin7" June 21, 2022 5.0 The platform is clearly laid out and fairly easy to navigate. The move to the new Cin7 system has meant a mass migration of a lot of information but has been surprisingly easy to ensure all our stock is reflected and priced correctly in the new platform. The help feature and Cin7 academy have proved invaluable in filling any knowledge gaps, and we have received great assistance in ironing out any issues from the customer support given. Pros The onboarding experience has been going very smoothly largely due to the wealth of information provided thru the Cin7 Academy, as well as customer support given for any integration and learning issues through active meeting sessions. Our contact \[SENSITIVE CONTENT\] has been most helpful. Cons Have yet to run into any major hiccups as only in first month or so of using software, so far no major issues, platform can perform all tasks required as out previous software had. Alternatives considered [Fishbowl](https://www.capterra.com/p/123794/Fishbowl/)[Zoho Books](https://www.capterra.com/p/163115/Zoho-Books/)[Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing Cin7 Omni CIN7 looked to provide the best support to transition from one system to another and level of customer support throughout. Platform looked simple to navigate. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) The Quickbooks product was finishing and ending business in Australia from July 10, 2022, so this is the reason we have switched to another platform before the end of the financial year. Review Source MR Mia R. Operations Manager Cosmetics Used the software for: 6-12 months ### "Excellent Support and user Friendly System" February 18, 2025 4.0 Great Experience with lots of support to get you started Pros How user friendly it is, also the support you get to intergrate the system the response time is quick also. Cons WMS system is very basic and limiting for what we needed have to integrate another system now. Switched from [Adept](https://www.capterra.com/p/141076/Adept/) Needed a system that was easier to use and intergated with other systems better Review Source VR Verified Reviewer Owner Food & Beverages Used the software for: 2+ years ### "Horrible service and way too buggy for the price " April 20, 2023 2.0 Very poor. Expensive, buggy and the price increases are ferocious. Pros Lots of features and capabilities similar to ERP platforms without the cost or complexity of ERP. Cons Pricing is punitive to smaller businesses and you are forced to pay far too much when only using certain parts of the platform. The customer service is dreadful and the platform is riddled with bugs that take months, and sometimes years, to be fixed. Alternatives considered [Unleashed](https://www.capterra.com/p/126644/Unleashed/) Reason for choosing Cin7 Omni I thought it was a better platform with better features. I didn't think they would raise the prices so aggressively and that it would be so riddled with bugs. Review Source BG Brooke G. Central Tyre Inflation Systems Warehousing Used the software for: Less than 6 months ### "Brooke - AIR CTI Operations Manager" July 11, 2024 5.0 using other programs i have found CIN7 to be very user friendly Pros I liked to easy to use features, Things are set out simplified and its not complex or difficult to work out. The support provided was excellent. I had \[sensitive content hidden\] for the onbaording process and he was always very helpful Cons That your onboarding team are located in India. Made trying to access onboarding help difficult Switched from [Unleashed](https://www.capterra.com/p/126644/Unleashed/) lack of support and continued support. Documents couldn't be altered to suit users needs. We found the application confusing, messy and not user friendly Review Source KS Kieron S. IT and Marketing Manager Wholesale Used the software for: Less than 6 months ### "CIN7 in the first 6 months" October 3, 2023 4.0 With most software companies such as SAP or Dynamics you would have on-boarding members onsite for a period of time and people on the phone while you transition. I felt that the on-boarding system used by CIN7 is very frustrating, you have to watch several academy videos to teach yourself the system and everything is done by emails that take a while to be answered and zoom calls. If you are stuck and just want to press on you are hindered my the time it takes to get the answers you need or actions in place. That said My on-boarding members are very proactive and knowledgeable and have helped create and manipulate functionality. Overall I am really pleased with the results and the future possibilities now we are using cloud based systems and CIN7. Our day 1 transition to completely move away from our old system went a smooth as can be and by day 2 the business was 95% functioning normally with almost all orders out the door. I take that as a result and look forward to integrating more systems and apps via API in the coming months. Pros Moving to a new system is always a worry for a multi currency multi million pound business. I felt the transition from an outdated desktop system was pretty smooth. The import features are excellent and extremely flexible for Customer/Supplier lists, stock,PO's and SO's. The ability to have multiple currency cost pricing on inventory items is excellent. Adding contract and discount pricing to clients on an individual bases works really well. Stock kits or BOM work nicely and the connection to our external accounting package seems solid. Cons I feel the WMS side for the warehouse needs more attention. The ability to see more order detail from the order screen is required, the ability to expand an order view from that screen would have been really useful to see what items are on the job as a minimum without having to release to pick to see the order. The packing section does not allow to select multiple orders to the same destination for packing together. Not being able to allocate a supplier bill to multiple PO's without merging them into a single PO. Alternatives considered [SAP Business ByDesign](https://www.capterra.com/p/77379/SAP-Business-ByDesign/)[Odoo](https://www.capterra.com/p/135618/Odoo/)[Sage 300](https://www.capterra.com/p/180283/Sage-300cloud/)[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing Cin7 Omni Initially I wanted and all in one ERP so everything was managed under one roof. The costs for most of the systems I looked at were expensive annually but mainly for the on-boarding. CIN7 has an extremely competitive monthly cost and the on-boarding was a fraction of the cost. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) To become cloud based and more flexible with API integration. The ability to have multi currency costing of products was key as well as serial number and batch tracking. Review Source VR Verified Reviewer Director Design Used the software for: Less than 6 months ### "Great Product but could be imporved with more user testing" April 28, 2022 4.0 Service with onboarding has been great. Questions have been aswered in a prompt manner. Everyone we have spoken to has been very nice and determined to provide an aswer to questions. Pros It's early days for us. Cin7 seems like a powerful tool that we look forward to using to it's full potential. We are loving the degree of customisation. Reporting is a step up from other systems. Smart buyer tool is great. Cons There are some features that seem quite unintuitive. A great feature is often let down by poor UX and UI. Hopefully things will improve. No mobile app. Alternatives considered [Cin7 Core](https://www.capterra.com/p/133038/Cin7-Core/)[Unleashed](https://www.capterra.com/p/126644/Unleashed/) Reason for choosing Cin7 Omni Reporting seemed alot more powerful. Also Dear reporting only spans 365 day period - very strange. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Product discontinuing. Review Source VR Verified Reviewer Co-founder & Director Retail Used the software for: Less than 6 months ### "A solid inventory management system" August 21, 2022 5.0 Cin7 is so far great for our small retail and eCommerce business, it certainly helps with the basics of managing inventory, sales and integrates with accounting. The onboarding experience was helpful despite lots of hiccups to get it up and running fast, but overall think it does a great job at providing the capabilities it does for the price they offer. Pros Runs fast, integrations work clean, relatively intuitive once you understand the concepts. Once the foundations are set, then it really does a good job as an EDI at the core of the business. Cons Missing some advanced features that are missing for certain manufacturing processes that just aren't there. It can be clunky and there are surprisingly a lot of crashes. An update in the UI would be much needed to reach today's standards. Onboarding is pricey, so best to make the most of it. Switched from [Cin7 Core](https://www.capterra.com/p/133038/Cin7-Core/) Was click intensive and more focused on manufacturing Review Source Vasili K. MD Construction Used the software for: Less than 6 months ### "CIN7 ERP for a technical sales business" September 13, 2020 5.0 Pros Intuitive process flow. Nice fit with existing processes. B2B Platform. Customer Service. Cons No ability to digitally pick items in a warehouse Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[Unleashed](https://www.capterra.com/p/126644/Unleashed/) Reason for choosing Cin7 Omni CIN7 was a closer fit to our existing business processes. Higher customer retention figures. More affordable Review Source Response from Cin7 September 15, 2020 Hello Vasili, Thank you for your review. We are happy to know that you found value in our software system and our support team. We will share your feedback with the product team as we are always looking for improvements. Sincerely, The Cin7 Team SM Sally M. Operations Specialist Retail Used the software for: 6-12 months ### "Satisfied with the help Cin7 support team member \[sensitive content hidden\] provides always!" November 23, 2025 5.0 Pros \[sensitive content hidden\] was so great at willing to help, finding the answer and resolving my issues. He is very knowledgable. Cons Time difference with our location delayed the resolution of my ticket. If Cin7 can match company locations with Cin7 support team locations, tickets would be resolved faster. However I have nothing else in mind for a Con. Review Source ER Ellie R. Operations Manager Retail Used the software for: 2+ years ### "Customer Support" September 10, 2025 5.0 Pros \[sensitive content hidden\] was extremely helpful with my query today. Sorted this is a quick and professional manner! Cons Sometimes it can take a little while for cases to be solved if speaking to customer service via email. On the chat they are quick to help. Review Source MC Madison C. Digital Manager Retail Used the software for: 6-12 months ### "Excellent Product & Stellar Customer Service" May 27, 2020 5.0 Before using Cin7, we could not accurately get the big picture look at our inventory due to our nuanced manufacturing process. Now, with the help from Cin7, we know exactly what our inventory looks like from many different angles. The setup process was complicated because our products are so customizable, and Cin7 made the setup, data migration, and launch astonishingly pain-free. Pros As a robust retail business with a very complicated inventory offering, this product excels at making it easier on our team to operate on a day-to-day basis. The complex manufacturing side was challenging to figure out, but with the help of the incredible Customer On-Boarding team, we got everything figured out. I can't say enough good things about our On-Boarding Team Member, Gavin. He answered every one of our questions, followed up when he didn't know the answer, and was patient and kind when showing us the ropes and helping us finesse our workflows. The team was able to customize our Dashboard, product modules, and Sales Orders to include everything we needed quickly and easily, tailoring this so specifically to our business and our customers. Cin7 is an excellent software and in our first 90 days using it, we're already able to see the benefits over some of the other software we looked at such as Shopify. The B2B portal setup was incredible. It's so nice to have our raw materials, showroom inventory, and b2b portal all housed in one place. Cons The thing we like least about this software is its tricky compatibility with Authorize.net. Alternatives considered [Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[Oracle Business Intelligence](https://www.capterra.com/p/180/Oracle-Business-Intelligence/)[Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/)[SKULabs](https://www.capterra.com/p/148441/SKULabs/)[Lead Commerce](https://www.capterra.com/p/141565/Lead-Commerce/) Reason for choosing Cin7 Omni We chose Cin7 because it was the only product we could find that could handle our highly variable products and production process. Review Source Response from Cin7 June 4, 2020 Hi Madison, Thank you so much for the stellar review! We are pleased to know that our software and onboarding team could meet your business requirements and expectations. KA Karla A. Director Wholesale Used the software for: 2+ years ### "Great software when it works - Shame about the slow and hard to access customer service" January 30, 2023 4.0 Good product in general - terrible customer service Pros As a complete inventory and order management system it is pretty good and easy to use and understand for anyone who has worked with ERP's before. I requires minimum set up if your business doesn't require any integrations. Easy to upload and download information. Cons If something "breaks" it takes forever for Customer Service to reply to your queries or issues, even critical ones. There's no-one to call, you can only create a case online and hope for the best. I've had issues or requests for integrations which have taken months to get a reply. If you are lucky enough to get someone in the chat service to chat to you, all they say is that you need to create a case online and wait for an answer. This problem has gotten worse in the past 12 months. If it continues, we might look into changing software for our business. Alternatives considered [MYOB Business](https://www.capterra.com/p/183867/MYOB-Business/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing Cin7 Omni Value for money, particularly in terms of functionality. Review Source BG Ben G. Owner Retail Used the software for: 6-12 months ### "The best all in one platform (trialled others) and service" July 28, 2020 5.0 Integration was seamless, having a dedicated client manager on call with professional expertise that acts more of an educator than an implementor trained us how to use this software not what to do exclusively. Impartially, there's nothing I don't like. Issues solved Stock control. Selling via 5 channels is impossible to track without CIN7. Exact cost price - Paid in a different currency, need to add in extra shipping and handling costs, storage fees? no problem, it's all there, per item, per batch. +1 for Client manager Frankie, a true professional and educator. +1 For honest sales executive Shyam Pros CIN7 Offers complete accountability of product traffic from purchase orders through to customer tracking numbers. Best components are the seamless integrations and 100% tracking costs. Cons Integration was seamless, having a dedicated client manager on call with professional expertise that acts more of an educator than an implementor trained us how to use this software not what to do exclusively. Impartially, there's nothing I don't like. Alternatives considered [Cin7 Core](https://www.capterra.com/p/133038/Cin7-Core/) Reason for choosing Cin7 Omni Seeing first hand through acquaintances have nonlogical issues with inadequate support, couldn't ship orders for 48 hours Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) They have many pros, but some areas are completely left out, with multiple platforms not being able to cross talk. Shopify integration isn't real CIN7 has all the pros. Review Source Response from Cin7 August 2, 2020 Hello Ben, Thank you so much for this brilliant review! We are happy to know that Cin7 could meet your business expectations and that you had a pleasant experience with our onboarding team. We'll make sure to share what you've written here with our team. We look forward to continuing to work with you and to find as many ways as we can to help your business. Sincerely, The Cin7 Team PM Paul M. Consultant Wholesale Used the software for: I used a free trial ### "Onboarding Experience" March 30, 2023 3.0 My second onboarder \[sensitive content hidden\] was ablke to bring our implementation back on track after a rather damaging experience from our inital start. We were on the verge of cancelling our subscription and signing up with Fishbowl.We are have now commenced our live transisioning and look forward to this product and support services living up to our expectations. Pros I felt that overall the procuct functionality and options was pleasently surprising.I look forward to trying to utilise as much as we can moving forward. Cons Our initial onboarding experience was quite herrific and I found the onboarding process not quite flexibble enough or detailed enough to allow us to fully understand and utilise the product to its best ability.This process delayed our project start date by at least a month.We were how ever able to move on after allocation of another specialist. Alternatives considered [Fishbowl](https://www.capterra.com/p/123794/Fishbowl/) Reason for choosing Cin7 Omni As a result of our Head Office branch using this product currently otherwise you were running a close second place. Switched from [Xero](https://www.capterra.com/p/120109/Xero/) XERO no longer was able to support our inventory requirements. Review Source DL David L. Regional Sales Manager Packaging and Containers Used the software for: 1-2 years ### "Daily user of cin7" March 27, 2025 4.0 Overall cin7 works well. As long as you can work with the quirks it has. Pros Once you get used to how cin7 works & how to navigate it, it works quite well. Cons The reporting and filtering functions can be tricky to work. Review Source BL Brigida L. Operations Manager Consumer Goods Used the software for: Less than 6 months ### "CIN7 for Boucleme" March 10, 2025 4.0 Overall the experience was good and we had a great onboarding specialist who was very helpful and patient and helped us throughout the journey Pros it is very detailed but yet very easy to use and navigate Cons sometimes the ability to not customize certain areaas Review Source SI Scott I. Director Consumer Goods Used the software for: 6-12 months ### "CPG Startup Using Cin7" July 26, 2024 4.0 Overall, good experience. \[sensitive content hidden\] was a great asset to the implimentation. Pros Cin7 is very user friendly. Easy to use interface with customizable options to highlight what is most important to our business. The implementation team was great to work with. I really enjoyed working with \[sensitive content hidden\]. Cons I joined my current organization late so I was not a part of the initial onboarding and that created some delays. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing Cin7 Omni Recommendation from peers Review Source DD David D. COO Retail Used the software for: 2+ years ### "Best Account Support EVER" February 24, 2020 5.0 From the onboarding process to our current operations, I have been extremely pleased with the Cin7 Enterprise Support. My On-Boarding specialist walked me through the process quickly and accurately. I have had 2 account representatives and both are smart and responsive. My current representative, \[SENSITIVE CONTENT HIDDEN\] is absolutely OUTSTANDING. As long as she is on my account, I will NOT consider moving to other software solutions. We are a small business and each of us are multitasking. We do not have time to become experts on any one system. We must have effective and efficient customer support and we have that with Cin7. Pros The software has all of the functionality we need for a growing retail business. The best thing about Cin7 is my account representative \[SENSITIVE CONTENT HIDDEN\]. I have 35 years of experience with installing, managing, and supporting large telecommunications networks; both in the US Army and in the US commercial sector. Without a doubt, \[SENSITIVE CONTENT HIDDEN\] is the best account representative I have experienced in my career. She is bright, proactive, responsive, professional, and solves challenges rapidly. If I could, I would hire \[SENSITIVE CONTENT HIDDEN\] join my team in Beaumont, TX. She is hands down the best. Cons I would like to see the following automated capabilities. 1. Pre-Order, Back Order, and Split order capabilities. With an automated back order capability, with automated email notifications to customers, we would make more sales. 2. Integrate with BigCommerce's gift wrap option to print "Gift Wrap" on invoices. This will allow our fulfillment team to know when the customer purchases gift wrap. Reason for choosing Cin7 Omni The integrated solution is much easier to use and it is much less expensive Switched from [Stitch Labs](https://www.capterra.com/p/139349/Stitch-Labs/) To use Cin7's integrated EDI soloution Review Source Response from Cin7 March 1, 2020 Hi David, thanks for the awesome review! Happy to hear your experience with the Cin7 software has been very functional for your growing business. We're also glad to hear that you are having such a great experience with our excellent onboarding and enterprise support teams. Thank you for your product feedback, we love hearing what potential new features our customers would want in the software. PR Peter R. Past General Manager/ Board Member Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Maxlight Cin7 Integration" November 10, 2021 5.0 Cin7 meets the needs of our Business, we have used this platform across 5 different businesses. Our knowledge will continue to grow on how to best operate Cin7. We signed up for premium support to assist with API integration for another part of the business group which was very successful Pros As a project based business we have found Cin7 simple to setup and run while providing us the tools to manage the business, it has direct integration with Xero our accounting software. We can track and import product, warehouse locally and remotely, control purchase orders, sales order and invoices. We also use Cin7 to assist with local manufacturing , production jobs are key to this, we can also buy components overseas and ship to and overseas manufacturer and control all components and roll up landed costs Cons Some of Cin7 warehouse functions are not as sophisticated as other software, namely cycle counting and and total location bin transfers.( only be component) Also a planning and scheduling module would be a welcome addition. We have had problems with the imbedded exchange rates on purchase orders causing stock valuation errors Reason for choosing Cin7 Omni Cin7 was in the early stage of implementation when I joined the Business, Cin7 was recommended by our Accounting group Switched from [MYOB Business](https://www.capterra.com/p/183867/MYOB-Business/) This change was made prior to my involvement Review Source KD Karen D. Used the software for: 1-2 years ### "Great potential - poor customer communication hobbles it" November 29, 2017 2.0 Pros Solid database with easy search functionality. Cloud-based is fantastic. It never goes down and we can work remotely. Easy interface makes order entry fast. If you are using nothing or spread-sheets you will think this is the greatest thing ever! We were using MYOB Exo, so we noticed some improvements, but also some lost attributes. If you look at it on paper, Cin7 has fantastic features that should make running a business effortlessly. These include integrations with ECommerce sites, Smart Buyer for purchasing, integration with Xero, B2B website etc. We were sold on many of these but in reality, Cin7 is not a complete product. Most of the features seem to work, however, if you want two features, they don't work together. If you want the features to work properly they will fix it for a cost. Cons Most of the problems I see with Cin7 are to do with customer support and knowledge about how business works. We try to be clear about what our requirements are: we are a mid-sized company with 40 years experience experience in import/export. Despite having an excellent team that are quite computer-saavy, I've repeatedly been told by support its 'user error' when reporting a bug. Tickets often get closed when the problem being fixed. Support lost so many of our tickets I was asked to reenter all those outstanding (so I have to project manage their bug fixes) Following that we was accused of being 'high maintenance customer' because we had more than 20 tickets entered in a month. That might give some scope to our problems with Cin7. I have offered to meet with the developers and explain what we need and why it makes business sense, but have been told they are busy with other projects and have continued to battle with support to get our issues fixed. One error we reported (products with 3 options freezing in B2B website) they insisted wasn't an error. Then they said it was couldnt be fixed. Then they said it was a new feature request (it had worked for 8 months lol) and we could pay them to programme it for us... outrageous given its not a feature unique for us. In the end, our newest employee (who claims he doesnt know much about computers) found the problem and fixed it. No acknowledgement from Cin7. Another example is why I'm doing this review to get fixed - Smart Buyer calculates how much to order based on previous sales and what you want to hold on your shelf BUT ignores any incoming stock and any back orders. Obviously not logical. CIN7 need to stop and listen to their customers and be less concerned with squeezing more money out of us. Review Source Response from Cin7 December 4, 2017 Thank you for your feedback Karen. I'm sorry we have not been able to meet your expectations in this case. One of our team will be in touch today regarding the smart buyer changes you are looking for. GJ Glenn J. MD Sporting Goods Used the software for: 1-2 years ### "Full of bugs with appalling customer service" June 18, 2020 1.0 The platform is full of bugs The platform is full of bugs. On-boarding was appalling. Stock sync is a mess, keeps zeroing out our Shopify stock. Uploading from Cin7 to Shopify is impossible, we tried and lost all our store listings......took 5 days to re-enter the data. One of the main features is supposed to be having a single point of product truth, in reality its anything but, our Shopify store does a better job of managing stock and new product loading. Help is slow and lacks basic workflow understanding. Support have no interest in anything outside the basic video help tutorials.....other than quoting for custom integration! We paid for the Xero migration, this was not completed so our accountant managed the transition from MYOB. Its taken 18 months to get that charge refunded...$3800..... Our on-boarding was a failure, we have asked for a discount as the system has not been delivering what we have paid for.......point blank refusal.....just an offer to discount a new on boarding process.....that''s right must be our fault! I have been very patient, multiple e-mails, phone calls with support but no movement at all. I will be moving to Tradegeko as soon as possible and taking these guys to small claims to recoup the costs we have invested into this platform. Sales people are very slick, on boarding team are nice people......but the product is full of bugs and middle management deliver appalling customer service. Stay away. Pros Integration with our e-commerce stores. Integration with our 3PL. Cons Features full of bugs. Constant stock syncing errors. Poor on-boarding. Appalling support. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Review Source Response from Cin7 June 29, 2020 Thank you for your feedback, Glenn. Our aim is to continuously improve our services, so we appreciate the time you took to share with us your experience. While our records show that we have been in contact with you to resolve your issues, we regret that we have been unable to satisfy your specific workflow requirements. We still believe there is an opportunity for us to work together and to ensure the platform works for your business. Please contact customer support if you wish to discuss this further. BC Bruce C. Managing Director Retail Used the software for: 2+ years ### "Initially excited but have been let down in too many areas to be happy. Looking for other options." May 24, 2018 2.0 It's cloud based and can be accessed and used from anywhere. Pros New Zealand based with local offices. They do run training sessions hands on and say good things. Inventory side works okay. Cons The POS can't cope with our volume discounts and is unusable. No action to help us with that though we have pleaded with them for years. We're expected to change the way we classify quantities to fit their system, not fit the system to our needs. Also the "product cost" figure loaded against the product gets changed by the PO's. As product is sold and shipped the cost is pulled from the PO's in FIFO order and it changes the cost against the product. I want to load the "cost" then monitor our purchasing against the expected cost, not be driven by the system. Also, when Cin7 make changes to their software we often have very negative events happen that have no obvious connection to the change they made and they have been slow to help rectify. We are also not sure that the Cin7-Xero link works properly. We have seen historical "changes" happen to COGS in Cin7 vis-a-vis Xero back for two years with no apparent explanation. We're talking hundreds of thousands of dollars differences in the COGS figure. The charges they make to us to use the system are escalating and seem out of control. When trying to contact them about charges they don't have an "accounts" department. Really? It seems to be charge what they like and ignore the queries. Review Source Response from Cin7 June 2, 2018 Dear Bruce, Sorry to hear about your experience. Our accounting specialist is already in touch with your accounting specialist to resolve some of the issues. There are certain software functions which are developed using accounting best practices and so COGS are calculated based on the cost entered during the purchasing process. This practice is accepted industry wide and being a SAAS company we have adopted this keeping it consistent across all our customers. We are working on your specific requirement about POS discount and one of our subject matter experts to give you an update on the progress. We take customer service seriously and would like to work with you to find an appropriate solution DD Deklan D. Inventory and Logistics Manager Consumer Goods Used the software for: 1-2 years ### "FMB Review of Cin7" December 8, 2021 4.0 It has definitely improved the operations within our business even though we have and continue to have a few teething problems. It is the best system I have worked with over the years and hope to continue to use. Pros Many features to allow for BOMs and dispatching of Kit products which has been much easier than other systems we have used. WMS is a brilliant feature. More features keep getting added which is great. Onboarding was brilliant. Cons The support after the initial set up period dropped of significantly and often need to find work arounds for how our business operates as I am told Cin7 don't support that feature. Occasionally I actually do find that feature in Cin7. Unable to save fixed breakpoints for suppliers so I find I am always having to double check Purchases orders as the costs seem to randomly change. Online help sources seem to be sometimes out-dated and this has caused errors to happen within our system, while getting the issues fixed I am told it is my user error even though I can find no source which says what I have done would cause any issues. Switched from [MRPeasy](https://www.capterra.com/p/134177/MRPEasy/) Cin7 had the virtual stock feature for Kits. Review Source PG Penny G. Director of Ecommerce Apparel & Fashion Used the software for: 1-2 years ### "Great overall Inventory Management system. " September 25, 2023 5.0 It's more accurate and more robust. Also easier to do bulk updates of inventory counts. Pros Overall I like that it provides a robust inventory management system with room to grow. Cons The one thing I would love to see is for them the make it easier to add all available variant to a purchase order at one time. Reason for choosing Cin7 Omni It allowed us to stay in the same family of products. Review Source Ed G. Integrations Manager Renewables & Environment Used the software for: 1-2 years ### "DO NOT USE CIN7 - No Telephone Support!!" March 20, 2023 2.0 Software is good but the company's attitude towards its customers is very poor, they don't care about you or your business's success, you just represent money in their pockets. Pros Cin7 initially offered us a great package, it has a lot of features which are great for running our business Cons The person who onboarded us was not great and wasn't a great experience, but the worst thing of all is that they've recently REMOVED PHONE SUPPORT. Considering we rely on Cin7 to run our business this is hugely counterproductive for us and we have to rely on an absurd ticketing system which makes resolving issues very time-consuming, frustrating and drawn out.When another equivalent platform shows up in my inbox I wouldn't hesitate to investigate and jump ship if it meets our needs, Cin7 is just another money-grabbing corporation that couldn't care less about its customers. Review Source Similar Products Featured ## Related categories [Inventory Control](https://www.capterra.com/inventory-control-software/)[eCommerce](https://www.capterra.com/ecommerce-software/)[Order Management](https://www.capterra.com/order-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.