--- title: "Greenhouse Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Greenhouse the right Applicant Tracking solution for you? Explore 765 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/133100/Greenhouse/reviews/" page_type: "reviews" language: "en" --- Greenhouse 4.5 (765) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 11th, 2026 # Reviews of Greenhouse Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews JB Jolene B Manager of RecruitingHealth, Wellness and Fitness, 501 - 1,000 employeesUsed the software for: 1-2 years. “We implemented it to replace a limited ATS that lacked scheduling, automation, and reliable reporting. Since switching, we have significantly improved hiring efficiency, candidate experience, and internal alignment with hiring managers.“ April 16, 2026 AG Ashley G Senior Talent PartnerFinancial Services, 201 - 500 employeesUsed the software for: More than 2 years. “UI Inefficiencies: Small but frequent friction points, such as only saving the last 5 pasted URLs, add up to significant time waste when trying to personalize scheduling confirmations with Hiring Manager LinkedIn profiles.“ April 22, 2026 JB Jolene B Manager of RecruitingHealth, Wellness and Fitness, 501 - 1,000 employeesUsed the software for: 1-2 years. “The scorecard system allows us to standardize hiring across markets and reduce bias, which was a major gap in our previous ATS.“ April 16, 2026 LL Linda L HR Senior CoordinatorFinancial Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Another is the reporting function. While custom reports exist, there are many limitations that cause me to have to pull multiple reports and put them together instead of just doing one report.“ April 16, 2026 LB Luis B Chief of StaffInformation Technology and Services, 501 - 1,000 employeesUsed the software for: More than 2 years. “The structured interview kits make it easy to standardize feedback, and the integrations with our existing tools fit into the workflow without much friction. When everyone uses it consistently, it's one of the better tools for keeping searches organized.“ April 20, 2026 MR Michelle R Senior Director, TalentRetail, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Customer service can sometimes be slow, we get bounced between the chat and our CSM which can delay solutions.“ April 16, 2026 LL Linda L HR Senior CoordinatorFinancial Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “It does a great job of centralizing communication, keeping everyone aligned, and providing visibility into each stage of recruitment. While there are some usability quirks and a bit of a learning curve, the platform is powerful and effective once you get used to it.“ April 16, 2026 Tyra O People Operations SpecialistComputer Software, 201 - 500 employeesUsed the software for: More than 2 years. “So, they try to be innovative and forward-thinking, but most of their basic functions, like reporting, are unintuitive and ancient.“ April 14, 2026 ## Showing most helpful reviews Showing 1-25 of 765 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Afreen P. Senior Recruiter Staffing and Recruiting Used the software for: 1-2 years ### "A Powerful Recruiting Platform That Brings Structure and Efficiency to Hiring" November 3, 2025 5.0 It’s one of the most structured and user-friendly recruiting platforms I’ve used. The system helps streamline the entire hiring process from posting jobs and tracking applicants to scheduling interviews and managing feedback. The integrations with other HR and communication tools (like Outlook, Slack, and Zoom) save a lot of manual work. I also appreciate how Greenhouse supports structured hiring and DEI initiatives through scorecards and unbiased evaluation tools. Pros The user interface is intuitive and well-organized, making it easier for our hiring team Excellent integrations with calendars (Google, Outlook) and many other HR tools, which streamlined interview scheduling and reduced administrative overhead Cons The pricing is on the higher side, especially for smaller companies or teams with limited budgets. Some users found the reporting and data-export features to be less flexible or user-friendly than expected. Review Source JK Joanna K. Recruiting Manager Security and Investigations Used the software for: 2+ years ### "Supports growing companies " April 22, 2026 5.0 Pros The built in automations, streamline processes and set up makes recruiting fast easy and manageable. Best thing, it is easy for hiring managers to navigate. Cons You need to have a few add ons for additional features, such as AI tools, texting and note taking. The App is horrible and almost none functional. Alternatives considered [Rippling](https://www.capterra.com/p/172127/Rippling/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing Greenhouse Better functionality and more options for setting up. Switched from [Workable](https://www.capterra.com/p/130175/Workable/) Functionality and price were much better with Greenhouse. Review Source VR Verified Reviewer People Operations Specialist Computer Software Used the software for: 2+ years ### "It will get the job done!" April 14, 2026 3.0 Overall, my experience with Greenhouse has been okay. There are opportunities to improve performance to better meet our expectations in terms of personalization and reporting capability. Pros Greenhouse is relatively quick to respond when I need a quick question answered in their support chat. They are super friendly, and even if I don't get the answer I'm hoping for, I'm able to solve for that quickly and move on to a different solution. Cons Greenhouse seems to be slightly stuck in the past. I think they offer too much-- more than they are capable of supporting well. So, they try to be innovative and forward-thinking, but most of their basic functions, like reporting, are unintuitive and ancient. Review Source MH Mikayla H. Senior Talent Acquisition Lead Hospital & Health Care Used the software for: 2+ years ### "Senior Talent Acquisition Lead" April 16, 2026 5.0 I have implemented and used greenhouse at two different organizations over the last 5 years, and there is a reason I keep coming back. They have a wonderful customer service team and are dedicated to keeping up with industry trends and implementing updates on a regular basis. Pros Exemplary customer support and a comprehensive library of how-to and help articles. User friendly, highly customizable. Reporting features are high-level and actually useful. Cons Our team specifically desires more automation features and wishes the existing automation features were more customizable. This has gotten better with time! Switched from [Lever](https://www.capterra.com/p/142452/Lever/) Prior experience with GH and our Lever ATS was very basic, lacking many standard features with extremely clunky reporting. Review Source JV Jordan V. Talent Acquisition Specialist Oil & Energy Used the software for: 1-2 years ### "Greenhouse is amazing! " April 16, 2026 5.0 I am really enjoying using Greenhouse. It has helped with our recruiting efforts so much. The customer support we have is also very useful and timely. Pros The accessibility and how much use we get out of it. We have an amazing customer support person named \[sensitive content hidden\] who is very attentive and helps with all issues that arise. Cons The inability to add basic application questions as needed. We have a lot of use with specific questions from candiates and it would be easiest to add them ourselves versus having to do a workaround. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) The functionality that Greenhouse offered over ADP. There was much more in Greenhouse we were able to do. Review Source KM Kelly M. Sr. Coordinator, HR Talent Sports Used the software for: 1-2 years ### "Greenhouse is a great tool for recruiting!" April 16, 2026 5.0 We really like it - it works for our companys needs in regards to recruiting and hiring. Easily intergrates with ADP Pros Ease of use - very user friendly. Staff seem to be able to pick up & learn easily. Customer Support - alsway a quick response time Cons Applicant Tracking - making candidates easier to flag to move forward in the intervew process I think that is not as user friendly and take a while to learn Switched from [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/) Needed something more user friendly and easier to trackcandidates and jobs Review Source SW Sylvia W. Talent Acquisition Partner Information Technology and Services Used the software for: 2+ years ### "Value for money" April 16, 2026 5.0 It makes recruiting for us so much easier as we can track everything from the ATS and makes us focus on everything else Pros Strong customer support, easy to use and efficient process automation for hiring workflows, we love that we can also send emails in bulk Cons No concerns to highlight at the moment; everything is working as expected. We are still experementing the new features. Switched from [JazzHR](https://www.capterra.com/p/87750/JazzHR/) We wanted an ATS that could capture everything that we wanted Review Source CS Christi S. Manager Talent Acquisition Financial Services Used the software for: 6-12 months ### "Great ATS Easy to Use" April 16, 2026 5.0 So much better than my previous ATS Paycom. Makes my job easier and faster, able to review candidates and get them through the process quickly. Easy for hiring managers to use as well Pros Easy to use, their customer service is amazing and available in real time. Love that I can email candidates and get feedback directly in the system and that it integrates easily with Outlook, Slack, Teams etc. Cons Cannot text from the system this would help me be able to connect with candidates faster and easier. Alternatives considered [Lever](https://www.capterra.com/p/142452/Lever/)[Workable](https://www.capterra.com/p/130175/Workable/) Reason for choosing Greenhouse reporting and customizations that made our day to day easier Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) We did not have reporting, system was not easy to use. Review Source CS Christie S. Head of Recruiting and Talent Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy to use!" April 16, 2026 5.0 It's been great! I do wish it had a few more integrations, however overall l like it. I have recommended it to many people. Pros Ease of learning and functionality. Getting onboarded was relatively easy. The customer support is top notch! Cons I feel the reports are not the easiest to use and could certainly be much more intuitive and detailed. Alternatives considered [UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/) Reason for choosing Greenhouse it was overall a far better project with many integrations Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) It was not a good program at all for our company. Review Source Teresa I. People technology solutions manager Hospitality Used the software for: 6-12 months ### "Easiest to use ATS in the market. " September 16, 2025 5.0 As an end user, it is the simplest and easiest to use applicant tracking system in the market. Makes applying to jobs a delightful experience Pros Extremely easy to use compared to other cloud based applicant tracking system. No unnecessary creation os accounts and credentials for tracking. automated emails and workflows are an added advantage Cons Difficult to integrate with other hcm systems. the information captured is minimal and may not suffice the mandatory requirements for the backend HRIS system Alternatives considered [Zoho Recruit](https://www.capterra.com/p/125768/Zoho-Recruit/) Reason for choosing Greenhouse UI and candidate experience. ability to integrate with workday Switched from [Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) for improved candidate experience based on survey results Review Source EM Emily M. HR Generalist Financial Services Used the software for: 2+ years ### "Couldn't recommend Greenhouse more!" December 23, 2024 5.0 I have used Greenhouse for five years now. At my most recent job, we invested in Greenhouse and I took part in implementation. It's easy to make a case for something when it's that good. Pros I like how user friendly the interface is and how responsive support is. Cons Personally, I don't have any negative points about Greenhouse. Switched from [Workable](https://www.capterra.com/p/130175/Workable/) Workable was not able to support us, especially at the level to which we are scaling. Review Source MT Marius T. Recruitment Manager Information Technology and Services Used the software for: 1-2 years ### "An ATS with good capabilities" November 19, 2024 5.0 It offers solutions for most recruitment activities, and detailed reports. Although it sometimes has deficiencies in terms of aesthetics, for the company's needs it is more than ok. In order for this to work correctly, the Recruitment team needs constant training. Pros is a very complex ATS, with many options and integration possibilities Cons The most disappointing thing was their way of negotiating contracts. After a 2-year contract, instead of building our loyalty, they bombarded us with an astronomical price offer. In the end, we managed to reach a conclusion, but the people we were in contact with seemed to have no interest in keeping us at the beginning. Switched from [Breezy](https://www.capterra.com/p/141702/Breezy-HR/) More complexity. Greenhouse helped us in our scaling-up period (~50-75%/year) Review Source JE James E. People Computer Software Used the software for: 1-2 years ### "Our go-to choice by a mile! " December 5, 2024 5.0 Highly recommend. We moved away from Lever and we haven't looked back! Pros Ease of use, functionality & customer service are excellent! We thoroughly enjoy our time with Greenhouse thus far! Cons Integrations can be tricky, but usually boil down to the functionality of the HRIS, and not Greenhouse. Switched from [Lever](https://www.capterra.com/p/142452/Lever/) Functionality was not cutting it. Ease of use nowhere near as high. Review Source RB Rajesh B. Senior Implementation Specialist Market Research Used the software for: 1-2 years ### "Close System. Good Enough When You Do Not Need Much Customizations." November 13, 2024 3.0 Pros The overall UI of the greenhouse is user friendly and navigation is very clear. It does serve mostly all hiring requirements. Cons Greenhouse doesn't provide any customization be it reports, custom fields, granular permissions or anything. It's mostly the closed system unless you decide to pay additionally for anything. Alternatives considered [Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Reason for choosing Greenhouse Considering the automation, ease of development and all in one business solutions provided by Workday. Review Source TF Tiffany F. Talent Acquisition Recruiter Financial Services Used the software for: 2+ years ### "Greenhouse is great!" April 22, 2026 4.0 Overall, my experience has been good. Have had a lot of growing pains throughout the years but it has come a long way since I first starting using it. I look forward to it's continued growth. Pros I think it's easy to learn and user friendly. You have quick access to customer support and account representatives are usually helpful. Although since we got our new one, we haven't heard from them very much. Our old account rep, \[sensitive content hidden\], was amazing. They do try and keep up with the trends by coming out with new features throughout the year and informing us of the new features over email. The new features has helped with process automation to some degree. Overall, it is a great value for your money. Cons I do think it sometimes tend to behind the trend on the features. There are still some core things within the ATS that is hard to navigate or you have to find workarounds for. Review Source NC Nikhil C. Recruitment Partner Computer & Network Security Used the software for: 1-2 years ### "Recruitment Partner" April 24, 2026 5.0 Pros What I liked most about Greenhouse was its ease of use, which made navigating the platform and managing hiring workflows very straightforward. The applicant tracking features were well organised and efficient, helping keep candidates and stages clearly structured. The email communication tools makes it simple to coordinate with candidates and maintain consistent communication throughout the hiring process. Cons What I liked least about Greenhouse was the issue of tracking duplicity, where the same candidate could appear multiple times, making it harder to maintain a clean pipeline. Additionally, the resume parsing was not always accurate, which sometimes required manual corrections and added extra time to the hiring process. Review Source CL Ciera L. HR Generalist Hospital & Health Care Used the software for: Less than 6 months ### "Greenhouse - Recommended" April 16, 2026 4.0 It's been excellent so far! Our implementation specialist, \[sensitive content hidden\] , was amazing. There was never a point in the implementation where we were floundering. We had an expedited timeline and it went amazing despite how constricted we were on timing. While communicating changes and educating hiring managers on this change can be difficult, all the hiring managers have been very excited about this change since they have so much more visibility on their candidate pool. Pros It is incredibly easy to keep track of offers, see candidates in the pipeline, etc. Our reporting on hiring has never been so clean and easy to read. Cons It would be nice if there was an easier way for hiring managers to request positions via Greenhouse. Currently, they would request the position and once approved, would get posted. It would be nice if there was a way for this to be more easily monitored. As it is currently, it seems like a lot to trust staff beyond recruiters with. However, we did figure out a workaround through other platforms that has been working well for us. Additionally, some jobs were set up in the testing phase with one person as the approver, and it doesn't allow you to change the approver after it's been posted. It would be great if that was something that was able to change after posting, considering the offer approvals can be changed at any time. Review Source TA Tiffany A. VP and Head of Employee Success Computer Software Used the software for: 2+ years ### "Great solution for your ATS needs" October 21, 2025 4.0 Pros I like that you can add notes and track the candidate's process. I like that you can integrate DocuSign for the offer letters and that you can do lots of customizations. I also like the direct feed into LinkedIn. Cons The changes to do everything isn't very intuitive. I have to search a lot to figure out how to change, update or use a feature. Review Source CM Connor M. Account Executive Human Resources Used the software for: Less than 6 months ### "Great applicant management tool" January 28, 2026 5.0 My overall experience with greenhouse is 100% positive. No complaints from my use. I have only been using it a little while but love everything so far.. Pros Greenhouse offers one of the most intuitive platforms for applicant tracking and referrals to hire top talent. Cons Greenhouse is so easy to use and so easy for employees to refer their friends and colleges. Out of all the platforms I’ve used this is the easiest. Review Source SK Sheniga K. People technology manager Financial Services Used the software for: 2+ years ### "Greenhouse review" September 9, 2025 3.0 Pros Some highlights includes value for money, customer support, ease of use. features are good and useful Cons It is a standalone and needs integration - integration is an opportunity we havent explored well in our current scenarios Review Source BP Brandon P. Practice Coordinator Hospital & Health Care Used the software for: 2+ years ### "My Greenhouse experience" March 19, 2025 5.0 My overall experience with Greenhouse has been great, very minimal issues with it and am happy to use this. Pros What I like most about Greenhouse is the user interface. It's very easy to navigate making it user friendly to all who use it. Cons Regarding what I like least about Greenhouse is how sometimes information may not be displayed and while it's a very small technical error, Greenhouse still remains to be preferred for us. Review Source MH Morgan H. Recruiter Financial Services Used the software for: 2+ years ### "A Solid ATS" December 9, 2024 4.0 Overall it gets the job done and is more comprehensive and reliable than previous ATS's that I have used in the past. Pros Very rarely any outages, maybe once in the last 3 years that I've been using it. I like being able to email candidates, schedule interviews, post jobs, etc. all from one main source of truth. Cons It can be disjointed and not very logical at times. For example, the new notes section that highlights if there is a duplicate profile or general warning note about a candidate is hidden in a tab on the bottom right now, vs. automatically showing it when you open a candidate's profile. Review Source SA Sarah A. Recruiting Operations Manager Information Technology and Services Used the software for: 1-2 years ### "Recruiting Operations Manager" December 2, 2024 5.0 Overall very good. And more recently I feel they have listened to the customer and made some good product updates such as Talent Rediscovery. Pros Great support and chat bot when you need to update something from the admin side. To be honest the person on the team that was more our Greenhouse expert has left and I am now in the tool alot more and overall I find it not as difficult as I expected. Cons Its not super intuitive at times in regards to the configure settings. Its not a problem though because the chat bot and support has always been extremely helpful. Review Source LT Lyric T. Site Manager Consumer Services Used the software for: 2+ years ### "Greenhouse will stand the test of time! " January 20, 2025 5.0 My experience with Greenhouse has been consistent to say the least. Even though they evolve to keep up with the current trends, they stay true to their original commitment. Pros The ease of use and lack of bugs. They stay on top of any glitches. Cons Doesn’t update very often and not mobile optimized, unless you have the app. Review Source KA Kristi A. Recruiting Manager Information Technology and Services Used the software for: 2+ years ### "User friendly ATS!" November 26, 2024 4.0 My overall experience with GH has been a positive one. I do wish the reporting was better. An easy way to pull a recruiter specific report where I can see how many interviews my team has done in a week, for example, would be great. Pros It's very easy to use. The scorecards are by far a favorite feature! Cons The new changes and the reporting. My team really loves the legacy view and has not wanted to switch to the new version. For reports, it would be amazing if there were an easy way to pull a recruiter specific report where I can see how many interviews my team has done in a week, for example, would be great. 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