# Cin7 Core Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Cin7 Core the right Inventory Management solution for you? Explore 732 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133038/Cin7-Core/reviews --- Cin7 Core 4.3 (732) [View alternatives](https://www.capterra.com/p/133038/Cin7-Core/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Reviews of Cin7 Core Ease of use 4.2 Customer Service 4.4 ## Pros and Cons in Reviews CL Christopher L Marketing ManagerSporting Goods, 11 - 50 employeesUsed the software for: More than 2 years. “Cin7 Core offers a wide range of features that make it a powerful platform for managing inventory, orders, and integrations.“ July 17, 2025 TN Torisawa N Customer Service RepresentativeMedical Devices, 11 - 50 employeesUsed the software for: More than 2 years. “While the basic functions are there, the lack of flexibility in managing delivery and shipping schedules makes it difficult to adapt to real-world operations.“ November 19, 2025 CL Christopher L Marketing ManagerSporting Goods, 11 - 50 employeesUsed the software for: More than 2 years. “Once set up properly, it provides strong automation and centralized control, especially when connecting to platforms like Shopify and ShipStation. When the system works, it works well.“ July 17, 2025 WM WISAM M DIRECTOR OF SUPPLY CHAIN AND OPERATIONSApparel & Fashion, 11 - 50 employeesUsed the software for: 1-2 years. “I would say without Mark Dessanayaka & The Solutions Architect team to ensure we fixed the issues that we were facing that CIN7 is sorely lacking in the customer service department as we were constantly shuffled from one person to the next and we were never able to get actual answers and solutions to the issues that were facing that were greatly impacting our business.“ August 21, 2025 HH Harry H Owner and DirectorApparel & Fashion, 2 - 10 employeesUsed the software for: 1-2 years. “The Shopify and Xero integrations save so much time and make tracking stock across channels simple.“ September 25, 2025 CL Christopher L Marketing ManagerSporting Goods, 11 - 50 employeesUsed the software for: More than 2 years. “In our case, it took five months to fix a problem that affected our shipping workflow, largely due to missed follow-ups, unclear communication, and a lack of accountability; not necessarily because the solution itself was complex.“ July 17, 2025 JG James G Business Development ManagerConsumer Goods, 2 - 10 employeesUsed the software for: Less than 6 months. “The value of this inventory system was highly justifiable, given that its cost was half that of another system with roughly the same capabilities.“ March 17, 2026 JG James G Business Development ManagerConsumer Goods, 2 - 10 employeesUsed the software for: Less than 6 months. “The only "frustrating" part I ran into was importing CSV files if the title was changed at all, but that was mainly user error.“ March 17, 2026 ## Showing most helpful reviews Showing 1-25 of 732 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Pierre G. Co-Founder Accounting Used the software for: 2+ years ### "Comprehensive ERP That Scales with Your Business" April 15, 2025 5.0 We used to juggle multiple platforms—Shopify for eCommerce, a spreadsheet for wholesale orders, and a separate inventory tracker for retail. That led to constant data discrepancies, out-of-stock surprises, and frustrated customers. Cin7 Core has brought all those channels under one roof, giving us real-time visibility of every SKU and order, no matter where it’s coming from. Now we can confidently promise customers that if it shows as in stock, it really is in stock. On the finance side, the seamless QuickBooks Online integration has drastically cut down our reconciliation time each month. Overall, Cin7 Core has saved us countless hours, reduced costly errors, and freed us up to focus on strategic growth rather than firefighting operational issues Pros Cin7 Core unifies our entire inventory and sales operations under one platform, which has been invaluable for our multi-channel setup. We love how straightforward it is to monitor stock levels, sync orders from Shopify and Amazon, and track profitability all in real time. Plus, the native integrations with QuickBooks Online and ShipStation save us hours each week since we no longer have to juggle multiple spreadsheets or manually update separate systems.” Cons The biggest challenge is the learning curve—there’s a lot of functionality to master right from the start. Self-onboarding can be tricky if you don’t have an experienced team or a consultant to guide you through the more advanced setup steps. Occasionally, the interface feels a bit dated, but overall those minor issues don’t outweigh the huge gains in efficiency once everything’s properly configured. Be sure to find a expert like \[sensitive content hidden\] Alternatives considered [Fishbowl](https://www.capterra.com/p/123794/Fishbowl/)[Odoo](https://www.capterra.com/p/135618/Odoo/)[Unleashed](https://www.capterra.com/p/126644/Unleashed/) Reason for choosing Cin7 Core We evaluated a few other ERPs, but Cin7 Core stood out because it strikes the best balance between powerful inventory management and ease of integration with platforms like Shopify and QuickBooks Online. The built-in features for multi-channel selling, demand forecasting, and automated purchase orders were more comprehensive than what we found in competing solutions at a similar price point. Plus, Cin7 Core’s flexible API and extensive marketplace integrations gave us the confidence we could scale without hitting a wall. All in all, it felt like the most ‘future-proof’ choice for our growing business. Review Source LC Liza C. Owner Apparel & Fashion Used the software for: 2+ years ### "Best Support Team Ever" July 17, 2025 5.0 Its a comprehensive program that has a lot to learn but can be mastered with time. I am thrilled with the reporting capabilities. There is very little this program can not do. I had to go through many programs to find one that ticked all my needs. I have multiple stores that need to be managed on one screen and Cin7 Core does this effortlessly. Pros The support team are incredibly helpful. \[sensitive content hidden\] were patient and insightful. They guided me through an incredibly frustrating situation that I had created and made me excited to use the product again Cons The capabilities of this program are endless as a small business it does require a lot of different skills that we do not necessarily have in the business, however their support team more than made up for this. Switched from [Sage Accounting](https://www.capterra.com/p/168740/Sage-One-UK/) lacked the extensive order fulfillment and inventory management at the time their integrations were limited Review Source DM David M. General Counsel Medical Devices Used the software for: 6-12 months ### "Circus Clowns" March 12, 2025 1.0 The software does what it says on the tin, but the ecosystem of partners is rubbish and Cin7 was wholly unsympathetic to the customer experience and refused to make an exception to their policy that subscriptions to add-ons can only be canceled at annual intervals. We have many "receipts". Feel free to contact us to see and form your own conclusions. You have 100's to choose from. Choose wisely. We should have stayed with Zangerine, which is user-friendly, cost-effective and they are responsive to customers. Pros Better than NetSuite, but that's a really low bar. Cons The company does not properly vet its endorsed "partners" who install the software and some of them are grossly incompetent and mis-sell the capabilities of the system. Whether or not your are mis-sold on the services, be aware that there may NOT be the capability to integrate payments. In the US market, it is currently not possible to have Cin7 send instructions to the payments processor to process a charge to customers' credit card details. As a result, each credit card sale must be manually processed at the payments processor. This is a huge drawback for ecommerce and is only one example of what we were mis-sold, along with completely unrealistic and botched 30-day implementation (expect a minimum of 90 days, which is standard, but shows the degree to which Cin7's partners are circus clowns). Two of the implementations teams gave recommendations to subscribe to Cin7 services that we do not in fact need, and Cin7 flatly refuses to cancel those add-on services that were made on the recommendation of their poorly vetted implementation partners. Caveat Emptor. Alternatives considered [Descartes Zangerine](https://www.capterra.com/p/167202/NebuCore/) Reason for choosing Cin7 Core Zangerine is good value for money, but has no open AI to connect a Shopify store and the native ecommerce platform in Zangerine has its own shortcomings. Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) NetSuite was hugely expensive and deliberately not user-friendly in order to create a revenue stream to NetSuite for selling help desk services, which are not delivered to a professional standard. NetSuite is complicated enough to generally require a dedicated administrator on the payroll. Review Source LG Lionel G. Head of Finance Retail Used the software for: 2+ years ### "Fixing current invoice template " February 2, 2026 5.0 Quick and excellent service Pros Quickly fixed a template issue. No need for additional details. Done within 5 minutes. Amazing service. Cons Non Applicable Review Source RK Raj K. VP Operations Pharmaceuticals Used the software for: Less than 6 months ### "Excellent Onboarding and Support Experience" October 17, 2025 5.0 So far great - the onboarder \[sensitive content hidden\] in support have all been excellent experiences thus far. First impressions last and they have set the bar very high for CiN7. Pros My first experience with CiN7 - so far seems great. Many features and attributes seem intutitive and flexible. Onboarding and product support has been very good and responsive. Cons Cant say much now - we are going through onboarding and just getting warmed up. I think CiN7 Help center SEARCH needs improvement and documentation is verbose and sometimes not clear enough to allow for decision making in terms of what to enter in the fields. Alternatives considered [Finale Inventory](https://www.capterra.com/p/149851/Finale-Inventory/) Reason for choosing Cin7 Core Seemed more intuitive, layout was user friendly, flexible and practical. Integrations with 3PL's software, Shopify, ShipStation were big draws. Did not feel like a legacy product. Sales person \[sensitive content hidden\] was good Review Source KG Kristen G. Co-Owner Wholesale Used the software for: 1-2 years ### "Excellent Support from Cin7" July 28, 2025 5.0 The support side of Cin7 gets better and better. Most recently I had direct assistance from Derika who solved an issue affecting the functionality of our inventory/ecommerce integration. Was incredibly thorough and patient and got to the bottom of the problem. While I tried not to panic, they did a great job solving the urgent issues. Most grateful. Pros Cin7 Core is central to our small businesses. We like the ease of integration with our ecommerce and accounting packages. Cons Would love greater responsiveness on product enhancement queries, especially those that directly impact our online customer experience e.g. Product Families. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing Cin7 Core Cin7 offered better value for money. Critical for small business with plans for growth. Review Source DB Darshan B. Procurement manager Food & Beverages Used the software for: Less than 6 months ### "Training sessions and Cin7 Final review" November 3, 2025 5.0 Wonderful, and Training sessions were the best thing about the Cin7. The best thing that we liked was the onboarding program, which is well-designed, and Jinesh is the best instructor. Pros functionality and interface. Cin7 has the best interface to use for any new users. I have used a couple of these inventory management software, but Cin7 is the best. Cons Nothing to dislike here, I would recommend everybody to use Cin7. Cin7 has the best onboarding program that will put your worries to ease. Switched from [Katana Cloud Inventory](https://www.capterra.com/p/172888/Katana-MRP/) There were multiple reasons for the switch, but the most important was COGS. Review Source TN Torisawa N. Customer Service Representative Medical Devices Used the software for: 2+ years ### "Great Support, But Poor Flexibility in Delivery Management" November 19, 2025 4.0 While the basic functions are there, the lack of flexibility in managing delivery and shipping schedules makes it difficult to adapt to real-world operations. The support team is great, but the system needs improvement in this area. Pros The help center responded very quickly whenever we had issues, and their support was helpful and efficient. Cons It is inconvenient that we cannot manage detailed delivery schedules. For example, purchase orders are consolidated into one in the system, but in reality, items arrive in multiple shipments. Similarly, sales orders are also grouped as one, but in practice, we ship in several batches. There is no way to manage these split deliveries and shipments, which creates operational challenges. Review Source GH Gretchen H. Warehouse Operations Manager Retail Used the software for: 6-12 months ### "Hope For Finally Managing our inventory!" October 7, 2025 5.0 I think the Cin7 system has great flexibility and capability, so even though it is taking longer than we initially hoped to get ourselves up and running, I feel confident that once we get the system fully in place it will greatly improve our business. It has things I didn't even know I wanted in an inventory system! And the fact that they give you the option to have an On-Boarding person is great because you get to learn all the tricks that can lead to better outcomes in the future. Pros The functionality of Cin7 is fantastic. It is really helping us get out inventory system fine tuned and will help us track and get our purchasing in line with the ability to finally run real reports on our sales and inventory. The on boarding was extremely helpful to getting a jump start on using the system most effectively. \[sensitive content hidden\] has been very helpful with getting us up and running even though it took us a bit longer than the standard window, she has guided us through the process skillfully and a cheerful attitude. Cons Our main issue with Cin7 has mostly been related to trying to get all of our product loaded into the system which we have had to do more of it manually than we were hoping for but as our company has been around for 40 years with little inventory management and our list of product is extremely extensive, I'm not sure if this could have been avoided. Fortunately the system has many tools to help us make the process easier such as the spreadsheets that can be uploaded to make bulk adjustments. Review Source QM Qhawe M. Managing Director Medical Devices Used the software for: Less than 6 months ### "Cin7 Core New User Experience " November 7, 2025 5.0 Despite the expense, we see our return already especially in traceability. It leaves a trail on everything done on the system. Pros Cin7 Core is the ideal IMS for a modern entity dealing with extensive inventory. The FEFO costing method is ideal for medtech and pharmaceutical companies. We worked with a great team of individuals who guided us and ensured that we setup the system to our needs successfully. \[sensitive content hidden\] from the Solutions Architect Team did a great job at ensuring that we don’t give up on the implementation as this process can be quite challenging. \[sensitive content hidden\] from the customer success team was also great at ensuring that we get help from the right people within Cin7. In my opinion, the success of Cin7 is largely because of the support they give with great turnaround times. Cons It lacks native integration with Wix a relatively common e-commerce platform in Africa. It can also get quite expensive quickly. Alternatives considered [Odoo](https://www.capterra.com/p/135618/Odoo/) Reason for choosing Cin7 Core Cin7 core does not need much customization Review Source GS Girish S. Research and Development Engineer Telecommunications Used the software for: 1-2 years ### "Cin7 Core: Streamline Your Operations with Comprehensive Inventory Solutions" August 11, 2024 5.0 It excels in handling complex inventory scenarios and integrating with various business systems. Pros Comprehensive inventory management, Strong integration capabilities, Customizable and scalable, Improved order fulfillment and Valuable reporting and analytics. Cons Reporting Limitations and Interface Issues Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Cin7 Core Business size and complexity, Industry-specific requirements, Integration capabilities and customer support. Review Source JG Jacques G. Process Control Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Energenic " May 24, 2023 4.0 Dear is an overall well planned software, i enjoy working on it, I will say I am 80% happy - still need development in certain areas Pros Procurement and Stock keeping working great, Can have latest prices on hand Cons Job Costing is difficult and need to go to reports to get information cast export job cost directly from Job's BOM in Production cant be exported and work on average cost - need to work on latest price as i am using the BOM for price costing Alternatives considered [Manu Online](https://www.capterra.com/p/187090/Manu-Online/)[Katana Cloud Inventory](https://www.capterra.com/p/172888/Katana-MRP/) Reason for choosing Cin7 Core Look the best for our Company at the time Switched from [Sage 50cloud Pastel](https://www.capterra.com/p/213902/Sage-50cloud-Pastel/) Needed a manufacturing software - Dear offer all in one Review Source DL Dallas L. Office manager Wholesale Used the software for: 1-2 years ### "Dear has significantly helped our company" November 22, 2019 4.0 Our overall experience is positive. It was a little bit of a learning curve, but now that we have it down, I couldn't imagine going back. It helps us stay organized and helps us become more efficient and detailed with our operations. Pros We transferred from Quickbooks to Dear Systems and it has been a great improvement. Our ability to manage inventory is far greater than before with QB. It's simple/easy to use, but also robust and has some very helpful features. We're in the wholesale industry. On the sales side - we love the pick, pack, and ship functions. This allows us to easily provide another level of detail for our customers that we couldn't before. We can enter what we packed on what pallet and then easily print pallet break downs and detailed packing lists. I also like the way you can mass pick, or mass print sales orders. The advance sale option is nice, so you can track back order shipments right on the same screen as the original order. On the purchase order side, the advance receiving functions let you receive inventory against one PO more than once which is helpful. We also just started keeping some inventory in another warehouse, so the ability to keep track of that through dear is nice. Also the B2B portal has been a nice addition to our company as well. Cons I think the reporting tab is pretty clunky, that might be what I like least about Dear. They're on the right track, and some of those reports are very helpful. It's just that I have to export them to excel and modify them quite a bit for them to be what I want them to be. Also I think the "credit purchase order" and "credit sale note" functions are pretty confusing/complicated. Alternatives considered [Cin7 Omni](https://www.capterra.com/p/133133/Cin7/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/)[Erplain](https://www.capterra.com/p/144997/erplain/)[Agiliron](https://www.capterra.com/p/155321/Agiliron/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Cin7 Core Great value. Many other reasons, but but was just the right fit for what we needed. It wasn't as big as some of the other ERPs but we didn't need it to be. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) We needed a more robust inventory system. Review Source Response from Cin7 April 21, 2020 Hello Dallas, Thank you for your valuable feedback. We have done major improvements to the reports section. With the new UI/UX improvement that was rolled out in the beginning of 2020 the usability and functionality of reports has never been easier. We have detailed knowledge base articles for each report and how to use it. You can read more about it by visiting https://support.dearsystems.com/support/solutions/folders/1000217591/. If you have any questions you can contact us at any time on support@dearsystems.com & a Customer Success agent will be ready to do a quick demo to help you. Best Regards, DEAR Team. SL Steven L. E-Commerce Specialist Construction Used the software for: 6-12 months ### "Great All-In One Software!" September 7, 2021 5.0 Orderhive has been great. It has allowed us to accurately sync our inventory across 4+ channels and even automate fulfillment from outside sales channels to our Amazon FBA inventory. We have grown sales just by connecting more sales channels and accurately showing our inventory. They had the integrations we needed, and setup was easy. Pros This software had the most integrations, and more importantly, the integrations we NEEDED. We landed on Orderhive as they filled all of our channel needs as well as providing some cool custom Automation features that my team and I can write ourselves. Whenever there is ANY sort of technical issue / bug, we submit the issue directly to the support team and it is resolved within 24-hours almost all of the time. It usually only takes longer due to us needing to provide more information to the technical team so they can fix our problem. Cons Not many items on this list, so I'm reaching here. Shipping is not as fluid / smooth as our previous software that did ONLY shipping, but our volume is low enough that it has not impacted our day to day operations. Writing Automation can speed things up and we have no problem shipping / fulfilling 50+ orders a day. We do wish there was a way to bulk MAP products together so we can quickly clean up our duplicate / multiple products that are the same but with different SKU's, but that is a task that should be done slowly anyways to eliminate the chance for mistakes. Alternatives considered [Descartes Sellercloud](https://www.capterra.com/p/160953/SellerCloud/)[Web.com](https://www.capterra.com/p/151967/web-com/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ShipStation](https://www.capterra.com/p/155621/ShipStation/) Reason for choosing Cin7 Core Orderhive did EVERYTHING for us. They offered the integrations we needed, and that was the final deciding factor. Switched from [ShippingEasy](https://www.capterra.com/p/128334/ShippingEasy/) Shipping Easy had promised inventory management, and it WAS working, but all of a sudden stopped. We were not informed that Shipping Easy moved away from inventory management, and we needed a more robust inventory management software. That was our main goal, inventory management. Everything else that Orderhive does has just been a complete value-add to this choice. We are SO glad we have made the switch. Review Source CC Christina C. CEO Retail Used the software for: 1-2 years ### "For the money Orderhive works better than some really expensive programs we have tried. " June 29, 2022 4.0 Orderhive is an overall great value. Its inventory, kitting and bundling capabilities have made managing our inventory very easy. It has more robust inventory features than Zentail and SkuVault, however in other areas it still has a way to go. It has been more accurate with tracking our inventory across the marketplaces than other programs, and while it has more features, Inventory is really the only one we use regularly. I would love to see it grow into multi-channel listing management and add some more basic features and rules, but overall we are very happy with orderhive and will continue to use it. Pros It offers a good solid inventory solution. It has been hard to find a program with Multi-warehouse inventory tracking that doesn't cost a fortune. Unlike most other programs Orderhive will take the inventory out of the location that it is shipped from , keeping a more accurate inventory of each warehouse. The accuracy is pretty solid, as we have not found one yet that works for our sku set and setup, but Orderhive has been the best so far. Cons \*No half cent pricing- unable to use many of the built in features. \*Partial ship orders from multiple warehouses. You cannot split an order into multiple warehouses to ship Reason for choosing Cin7 Core Price is good. Switched from [Zentail](https://www.capterra.com/p/126064/Zentail-Commerce/)[SkuVault Core](https://www.capterra.com/p/139964/SkuVault/) Inventory was inaccurate and multi-warehouse inventory tracking was not working as we desired them to. Review Source PH Patrick H. System Admin Food Production Used the software for: Less than 6 months ### "Easy to use, reliable, and affordable" November 22, 2022 4.0 I've had very few issues with DEAR. When I do have an issue, the customer service is awesome. I get an answer in under 24 hours, and I can even schedule a call if needed. Pros You understand the software perfectly after 1-2 weeks of use. It is simple and generally error-free. Cons The fulfillment module needs work. For B2C sales each item should be scanned individually to reduce picking errors. Alternatives considered [Cin7 Omni](https://www.capterra.com/p/133133/Cin7/)[Fishbowl](https://www.capterra.com/p/123794/Fishbowl/) Reason for choosing Cin7 Core Dear was better suited for manufacturing and easier to use. Review Source HP Heather P. Director of Operations Building Materials Used the software for: Less than 6 months ### "DEAR is Perfect for the Growing Business" February 1, 2022 5.0 I worked with \[SENSITIVE CONTENT\] in the OnBoarding team and he was awesome! My implementation took a VERY LONG time due to our business being so busy. He was so patient and would contact me every 3 weeks or so to see how things were progressing. He took so much time to go over the product with me and my coworkers multiple times. He answered MANY LONG emails from me with tons of questions. He was always pleasant, happy, so helpful, and in my opinion the greatest secret weapon that DEAR has!! Now that my implementation is complete (thanks to him) I feel like I have lost a friend. He has assured me that the Support team are just as awesome and helpful as he has been - but I don't believe anyone will ever be as amazing as \[SENSITIVE CONTENT\] was! Thanks \[SENSITIVE CONTENT\]!! Pros I LOVE the fact that I can invoice before receiving the inventory physically. We work with an overseas company and their business practice is to invoice once the product leaves their hands, however accepting their invoice made my inventory way off in QBO. So glad to be able to maintain what the true physical inventory is and not have to try to keep up with the travelling inventory too. Cons The feature I would like the least is the CRM. I was really hoping that it would work for our sales team and that they would be able to have access to the inventory information easily. However, the CRM lacked a lot of the capabilities that our sales managers were looking for to help with managing their teams. Switched from [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) The inventory system in QBO is terrible unless you have only in and out materials. It is not designed for multiple warehousing locations, multiple measurement systems, maintaining inventory after invoicing but prior to physical receipt, and just about everything else you need in a true inventory management system. We are using DEAR in conjunction with QBO but the QBO part is only for the accountant to use. Review Source ND Nadeesha D. Finance Manager Cosmetics Used the software for: 6-12 months ### "Outstanding Help with COGs Issues" July 29, 2025 5.0 Pros I had a meeting with \[sensitive content hidden\] regarding two support tickets, and I’m very pleased with the service provided. She resolved both issues efficiently and helped me clearly understand the COGs-related problems we were facing due to multiple accounts. The session lasted around 45 minutes and was very helpful in getting clarity on our system. Excellent support – really appreciated! Cons To manage COGs across multiple accounts, you need to upgrade to the Advanced Products module, which adds extra cost and complexity. This should ideally be a standard feature for businesses with varied product lines. Review Source KJ Kathryn J. Finance and Ops Luxury Goods & Jewelry Used the software for: 6-12 months ### "\[sensitive content hidden\] was excellent" November 5, 2025 5.0 \[sensitive content hidden\] was great today on our call. Pros Ability to create PO automatically from invoice. Cons bad integration with Xero. Review Source RW Ryan W. VP of Operations and Strategy Food & Beverages Used the software for: Less than 6 months ### "Inventory Management, Upgraded." April 25, 2025 5.0 All in all, Cin7 provided a great way for me to "level up" from using Google Sheets to track my inventory, POs, purchases, etc. The support team at Cin7 has been great. The long list of resource articles has helped guide me through implementations as well. Pros Organizes my business on the Ops side, which gives me peace of mind to scale. Pricing is reasonable, especially at the base price. Lot of modules to add on if needed. Tons of integrations. Cons Small learning curve, but that's probably to be expected with all new software. Just need to learn where each module lives and how each process flows. Interface could probably use a tiny facelift. Minor concern though. Review Source JB Jeremy B. Owner Furniture Used the software for: 2+ years ### "Pricing Issues" December 5, 2024 2.0 A good product stained by their pricing structure and relatively slow support Pros The integrations Cin7 provides are great and the breadth of its ability isvery good Cons The Significant Increases in price over the last 4 years have been completely unacceptable, they have nearly doubled their price while providing very few tangible benefits Review Source Response from Cin7 December 24, 2024 Hi Jeremy, We understand that pricing adjustments can be an inconvenience. Our customer success team would be happy to speak with you about your specific needs and how we can help maximize the value of our software. Please email us at CustomerSuccess@cin7.com. Thank you, The Team at Cin7 JS Julian S. eCommerce Manager Sporting Goods Used the software for: 2+ years ### "Disappointment: Steer Clear of CIN7" June 17, 2024 1.0 Ever since CIN7 took over DEAR Systems, the shift in focus from quality service to maximizing profits has been blatantly obvious. The deterioration in service is both rapid and frustrating. Pros Their customer support exists, which is something. They do respond to inquiries, albeit not always in the most helpful manner. If you’re looking for inventory management software and are okay with navigating a complex pricing structure, CIN7 might be worth considering. There are definitely options out there, but this is one of them. Cons Their pricing is chaotic, filled with charges for unnecessary features, and the account closure process is ridiculously cumbersome, demanding a 30-day notice. It's evident they’ve designed it this way to continue extracting money from their users. Customer support is practically non-existent. They show no willingness to assist. In all honesty, this company and its software are a waste of your resources. There are much better alternatives available. Stay away at all costs. Review Source SF Samuel F. Technology & Operations Officer Plastics Used the software for: 2+ years ### "Great manufacturing aid" April 2, 2020 5.0 Dear lets us manage the extraordinary combination of materials, compounds and product that we manufacture on a daily basis in a straightforward manner. For some of our operations--for example when we create 10-30 batches of a particular material--use of the API is almost mandatory for efficient data entry--but generally the interface does a great job. Our business is on a much stronger financial and engineering footing using DEAR. Pros The sales, production and purchasing modules provide an excellent integrated platform for our manufacturing operations. We stock over 300 chemicals to make hundreds of rubber compounds that we use in production of custom rubber products and Dear keeps the complexity under control. I love the continual upgrades on the cloud and the easy access from anywhere. Finally, the standard interface is good but the API lets us implement solutions to meet specific needs at various points in our production. Cons While the technical support is excellent I find I occasionally need to reach out to them because the online documentation is not well organized. The reporting module is adequate but often requires off-line processing to get the results you are looking for. They make that easy with excel exporting but it is impossible to create a report that is self-explanatory. For example, you can build complex filters to get specific results but you can not re-title the generic report with a specific name, or include the filter values to explain your data. I also wish the date fields would accept time information so that we could capture real-time production data in the system--at the moment you can only enter a start and stop date when you create finished goods. Review Source Response from Cin7 April 15, 2020 Hello Samuel, Thank you for your review. We are continually striving to improve the service we provide to our valuable customers. As a part of the improvement, we will be restructuring our knowledge base to reflect the module structure in the inventory application so that it will be easy for our customers to find information quicker. As we release more features we update the current knowledge base on a weekly basis. We have taken your reports suggestion into consideration. Please check our roadmap for updates when it will be released to production. Best Regards, DEAR Team AT Amar T. Founder Computer Hardware Used the software for: 2+ years ### "Avoid to save time and pain with poor support " March 10, 2023 1.0 Poor to say the least. They cant support their own product properly and fail on a number of levels to come back to you to solve your issue. Pros Integrations were very good - its easy to use but when more complex things are required you will run into major issues. Not for businesses that handle a large number of orders/products Cons Its not often that I take to Social media to complain but Cin7 Orderhive deserve a very special shout out for the lack of Support to their customers.They offer a 20x7 Support offering yet find themselves off for days and not responding (March 6th till 9th) there was no support whatsoever. No communication to advise that there will be no support, which in any case is shocking given that they are a global SaaS provider. Often they are off during their countries National Holidays (where they are based) and have zero contingency in place, so not a true 20x7 support.This is not the first time that we have had issues, senior Managers make promises, Dipan Gajjar but deliver no change.We have waited for 4 days to get a simple FTP integration resolved. After being off for 3 days they now fail to respond to our emails or messages surrounding other issues.Issues such as:- Stock values not updating correctly- FTP integration not functioning- Not responding for days- Support team lack of product knowledge (we have had to teach them what their platform can do!)- Raise tickets for issues but do not resolveThe impact this has on our business is detrimental and as we all know changing ERP platforms takes time and planning.So yes we will be moving, and given their impeccable track record I doubt they will take any action about our issues.However I hope post helps provide other potential users of this platform get a true and clear picture of how appalling their support is . Alternatives considered [Cin7 Core](https://www.capterra.com/p/133038/Cin7-Core/)[Cloud Commerce Pro](https://www.capterra.com/p/161987/Cloud-Commerce-Pro/)[Linnworks](https://www.capterra.com/p/116088/Linnworks/) Review Source Dmitriy P. Automation Consulter Accounting Used the software for: 1-2 years ### "Advanced tool for advanced users" June 14, 2023 4.0 Best tool (despite cons) for small business inventory management Pros \- Lot of features, options, various settings... all together bring opportunity to reflect almost any process you may think of. But if your vision turns to be different from one of system designers, then workarounds are demanded in many cases that seemed to be "common" and you expected them to work "out-of-box". You really need good understanding of the way system works and it is point where good onboarding consulter may help.- Responsive and quick interface (though quick reporting tools and documents lists could be more convenient).- Lot of detailed reports with settings that almost no other ERP can suggest. Cool tool for advanced users familiar with pivot tables.- Responsive and attentive support resolves most of problems Cons \- Strange limitations in accounting settings and flow (especially when you use QBO and want to use both Dear's and QBO's analytics capabilities at the same time)- Integrations with Amazon and Shopify are cool for capturing "orders" when you are not using automated 3PLs flow. But integrations are not good for capturing invoices and shipments when you are using 3PLs like FBA. Accounting processes for e-commerce are designed in quite a specific way and you really need to understand how it works to get reliable accounting data. Thought this is wide spread problem in world of ERP systems for small businesses. Alternatives considered [Descartes Sellercloud](https://www.capterra.com/p/160953/SellerCloud/)[Cin7 Omni](https://www.capterra.com/p/133133/Cin7/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/)[Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[Unleashed](https://www.capterra.com/p/126644/Unleashed/) Reason for choosing Cin7 Core The most complex features and settings Review Source Similar Products Featured ## Related categories [Inventory Management](https://www.capterra.com/inventory-management-software/)[Order Entry](https://www.capterra.com/order-entry-software/)[Retail Management Systems](https://www.capterra.com/retail-management-systems-software/)