--- title: "Cin7 Core Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Cin7 Core the right Inventory Management solution for you? Explore 739 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/133038/Cin7-Core/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-09" --- Cin7 Core 4.3 (739) [View alternatives](https://www.capterra.com/p/133038/Cin7-Core/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 9th, 2026 # Reviews of Cin7 Core Ease of use 4.2 Customer Service 4.4 ## Pros and Cons in Reviews MF Marie F Account Manager... Sales Support SpecialistFund-Raising, 2 - 10 employeesUsed the software for: 1-2 years. “Cin7 also has a dedicated support team that works with us to improve processes and address areas where the system does not fully meet our operational needs.“ August 26, 2026 TN Torisawa N Customer Service RepresentativeMedical Devices, 11 - 50 employeesUsed the software for: More than 2 years. “While the basic functions are there, the lack of flexibility in managing delivery and shipping schedules makes it difficult to adapt to real-world operations.“ November 19, 2025 MF Marie F Account Manager... Sales Support SpecialistFund-Raising, 2 - 10 employeesUsed the software for: 1-2 years. “There have been both successes and challenges in our experience with this system. While the AI help desk can sometimes be frustrating, as questions often need to be phrased very specifically to receive useful answers, recent live support meetings have been highly productive.“ August 26, 2026 WM WISAM M DIRECTOR OF SUPPLY CHAIN AND OPERATIONSApparel & Fashion, 11 - 50 employeesUsed the software for: 1-2 years. “I would say without Mark Dessanayaka & The Solutions Architect team to ensure we fixed the issues that we were facing that CIN7 is sorely lacking in the customer service department as we were constantly shuffled from one person to the next and we were never able to get actual answers and solutions to the issues that were facing that were greatly impacting our business.“ August 21, 2025 AW Anthony W Operations managerMachinery, 2 - 10 employeesUsed the software for: More than 2 years. “Easily able to create Bill of Materials to track customer orders progress.“ July 9, 2026 DM David M General CounselMedical Devices, 11 - 50 employeesUsed the software for: 6-12 months. “This is a huge drawback for ecommerce and is only one example of what we were mis-sold, along with completely unrealistic and botched 30-day implementation (expect a minimum of 90 days, which is standard, but shows the degree to which Cin7's partners are circus clowns).“ March 12, 2025 CL Christopher L Marketing ManagerSporting Goods, 11 - 50 employeesUsed the software for: More than 2 years. “Cin7 Core offers a wide range of features that make it a powerful platform for managing inventory, orders, and integrations.“ July 17, 2025 MF Marie F Account Manager... Sales Support SpecialistFund-Raising, 2 - 10 employeesUsed the software for: 1-2 years. “There have been some delays in resolving bugs that have impacted our day-to-day operations.“ August 26, 2026 ## Showing most helpful reviews Showing 1-25 of 739 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Account Manager... Sales Support Specialist Used the software for: 1-3 years ### "Solutions Architect Team " September 1, 2026 4.0 There have been both successes and challenges in our experience with this system. While the AI help desk can sometimes be frustrating, as questions often need to be phrased very specifically to receive useful answers, recent live support meetings have been highly productive. Today's session with \[sensitive content hidden\] was a great example of the value of direct collaboration. There have been some delays in resolving bugs that have impacted our day-to-day operations. However, the Cin7 Core team has made consistent efforts to support the implementation of future programs and processes that better align with our business needs. Although there are limitations within certain areas, such as inventory management, that can create inefficiencies and require additional time, no single operating system can address every business requirement. Overall, Cin7 demonstrates a commitment to continuous improvement and appears focused on evolving its platform to meet the changing needs of modern businesses. Pros The system is user-friendly and serves as a centralized platform for processing Shopify, Faire, and wholesale orders. Cin7 also has a dedicated support team that works with us to improve processes and address areas where the system does not fully meet our operational needs. Cons There are areas where the system doesn't function exactly as we need it to, so we've implemented creative workarounds to bridge those gaps. Although I wasn't part of the original account setup, the team has been actively improving and optimizing configurations to better support our current needs. Review Source Operations manager Used the software for: 3-5 years ### "solutions architecture team was educational and helpful." July 12, 2026 5.0 An excellent product. The experience with the solutions architecture team was educational and helpful. The Architect \[sensitive content hidden\] was very clear and helpful Pros Easily able to create Bill of Materials to track customer orders progress. It's far easier to track multiples builds of material than the previous spreadsheet methods I was using Cons The high price increases. The price was very reasonable until 3 years ago, then it went very high almost overnight and without sufficient notice. Switched from [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Too manual and need a bill of materials. Review Source Director Used the software for: 1-3 years ### "\[sensitive content hidden\] IS THE BEST!" June 15, 2026 5.0 Excellent in every regard. Cin7 Core is optimal for our business. Some minor hick-ups along the way, however \[sensitive content hidden\] saved the day! Pros \[sensitive content hidden\] helped me with some major backend issues. She was easy to understand, efficient and overwhelmingly helpful. This woman deserves a pay rise! Cons I wish it was easier to get cin7 phone call or zoom support like I did today speaking with \[sensitive content hidden\] . Review Source DIRECTOR Used the software for: 1-3 years ### "Cin 7 Core fantastic customer service " June 6, 2026 5.0 Very easy and took all the stress away, the help was the best customer service I have experienced in a very long time. Pros The help I received from \[sensitive content hidden\] was increddible she went over and above to help me, she understood all my issues and was able to help in a very calm and professional manner Cons None there is nothing which is why we continued to use Cin7 Core.. Switched from [Unleashed](https://www.capterra.com/p/126644/Unleashed/) As a business they wanted to switch bu I wanted to go back to Cin7 Review Source Logistics and Operations Manager Used the software for: Less than 1 year ### "Shopify Product Snc with CIN7" June 2, 2026 5.0 Pros \[sensitive content hidden\] was a great help and solved the problem that has been pending for a while about product creation Cons Previous CS didn't help or the ticket raised didn't solved the issue. Review Source Executive Assistant to CEO Used the software for: 1-3 years ### "Excellent value and service" May 12, 2026 5.0 Pleased with the overall operation of the program. The system is easy to navigate and simple to understand for the most part. Pros I like the functionality of the application overall. It offers several great features in even its most basic package. But has the ability to be expanded to cover any aspect of conducting your business. Plus they have excellent customer service who are always there with an answer. Cons I have noticed that is runs a little slow towards the end of the business day. But it is only a bit of a lag nothing that makes it unuseable. Review Source Sonu P. Systems Analyst Used the software for: Less than 1 year ### "Powerful inventory system with strong integrations" May 7, 2026 4.0 Overall, it’s a solid solution for businesses that need strong inventory control and multi-channel integration. Once set up properly, it becomes a reliable system that reduces manual work and improves accuracy. It may take some time to fully understand all features, but it’s worth it for growing businesses managing multiple sales channels. Pros The inventory and order management features are very robust. It handles multi-channel sales quite well, especially when integrated with platforms like Shopify and accounting tools. Automation is a big plus things like stock updates, order syncing, and invoicing save a lot of manual effort. Reporting is also detailed, which helps in tracking stock levels and business performance. Cons There is definitely a learning curve, especially during the initial setup. The interface can feel a bit cluttered at times, and some workflows are not very intuitive. Occasionally, there are small bugs or syncing delays, particularly when dealing with high order volumes. Customer support is helpful but response times can vary. Review Source Director of People and Finance Used the software for: Less than 1 year ### "Strong Platform Backed by an Excellent Solutions Architect Team" April 7, 2026 4.0 We’ve been using Cin7 Core for our inventory and order management, and overall it has been a solid solution for our business over the last 6 months or so. One of the biggest strengths of Cin7 Core is its ability to centralize multiple functions—inventory tracking, order management, and integrations with accounting platforms—into one system. This has helped streamline our operations and improve visibility across our workflows. The reporting features are also helpful for gaining insights into stock levels and performance. The onboarding experience was positive, especially with support from the Solutions Architect team. They were knowledgeable, responsive, and instrumental in helping us understand how to best configure the system for our needs. Pros The Solutions Architect team—and \[sensitive content hidden\] in particular—were fantastic to work with. \[sensitive content hidden\] is highly knowledgeable and did an excellent job clearly explaining our challenges and the available solutions in a way that was easy to understand and act on. His commitment to equipping us with the right tools and setup to keep our business running smoothly has been invaluable. We truly appreciate his guidance and the time he took to walk us through our options. Cons There are areas where the platform could improve. Customer support can sometimes be slow, particularly when dealing with urgent issues. Having access to a real-time support option, like a live chat or hotline, would make a big difference. Additionally, occasional system quirks and delays in syncing can be frustrating and require follow-up. I wish Cin7 offered a support hotline for immediate assistance. I submitted a ticket, but the response was routed to a different team member, which caused delays in addressing and resolving our issue. Review Source Scott G. director Used the software for: Less than 1 year ### "great product and service" April 6, 2026 5.0 Pros so far so excellent. onboarding is great, my rep \[sensitive content hidden\] is awesome and very knowledgeable. the software does exactly what it claims it can do. after dealing with one vendor that provided false promises, CIN7 is the tool we needed all along. Cons group onboarding moves at a standard pace, not the pace of our business needed. Could have additional onboarding support after 4 week project plan. Switched from [SOS Inventory](https://www.capterra.com/p/159971/SOS-Inventory/) they had poor Warehouse management for our needs. Alternatives considered [Fishbowl](https://www.capterra.com/p/123794/Fishbowl/) Reasons for choosing Cin7 Core AI told me Cin7 met my needs more than the others in terms of scalability. Review Source Parts and Warranty Specialist Used the software for: 1-3 years ### "CENTERGY review" March 31, 2026 5.0 Pros easily functioning and user capabilities are user friendly. Ability to locate and identify/purchase orders and such Cons The inability to cost directly to "Projects" in QuickBooks , help desk or phone # not available to get quick information to resolve issues Review Source Founder Used the software for: 1-3 years ### "Above-and-Beyond Support Tailored to Our Business" March 25, 2026 5.0 A very positive experience overall—Cin7 Core is a powerful platform, and the personalized, patient support made all the difference. \[sensitive content hidden\] took the time to understand our business and ensure the system truly works for our needs, not just a one-size-fits-all setup which has been our experience in the past. Pros What stood out most was the level of support. \[sensitive content hidden\] was absolutely incredible—super patient, knowledgeable, and genuinely invested in helping us succeed. He didn’t just walk us through generic features; he took the time to understand our specific business needs and showed us how to best utilize Cin7 Core in a way that truly works for our operations. That level of personalized guidance made a huge difference. Cons Like many robust systems, there is a learning curve at the beginning. It can feel a bit overwhelming at first, but with the right support (like what we experienced with \[sensitive content hidden\] ), it becomes much more manageable. Review Source VP Operations Used the software for: Less than 1 year ### "Excellent Onboarding and Support Experience" October 23, 2025 5.0 So far great - the onboarder \[sensitive content hidden\] in support have all been excellent experiences thus far. First impressions last and they have set the bar very high for CiN7. Pros My first experience with CiN7 - so far seems great. Many features and attributes seem intutitive and flexible. Onboarding and product support has been very good and responsive. Cons Cant say much now - we are going through onboarding and just getting warmed up. I think CiN7 Help center SEARCH needs improvement and documentation is verbose and sometimes not clear enough to allow for decision making in terms of what to enter in the fields. Alternatives considered [Descartes Finale](https://www.capterra.com/p/149851/Finale-Inventory/) Reasons for choosing Cin7 Core Seemed more intuitive, layout was user friendly, flexible and practical. Integrations with 3PL's software, Shopify, ShipStation were big draws. Did not feel like a legacy product. Sales person \[sensitive content hidden\] was good Review Source General Counsel Used the software for: Less than 1 year ### "Circus Clowns" March 13, 2025 1.0 The software does what it says on the tin, but the ecosystem of partners is rubbish and Cin7 was wholly unsympathetic to the customer experience and refused to make an exception to their policy that subscriptions to add-ons can only be canceled at annual intervals. We have many "receipts". Feel free to contact us to see and form your own conclusions. You have 100's to choose from. Choose wisely. We should have stayed with Zangerine, which is user-friendly, cost-effective and they are responsive to customers. Pros Better than NetSuite, but that's a really low bar. Cons The company does not properly vet its endorsed "partners" who install the software and some of them are grossly incompetent and mis-sell the capabilities of the system. Whether or not your are mis-sold on the services, be aware that there may NOT be the capability to integrate payments. In the US market, it is currently not possible to have Cin7 send instructions to the payments processor to process a charge to customers' credit card details. As a result, each credit card sale must be manually processed at the payments processor. This is a huge drawback for ecommerce and is only one example of what we were mis-sold, along with completely unrealistic and botched 30-day implementation (expect a minimum of 90 days, which is standard, but shows the degree to which Cin7's partners are circus clowns). Two of the implementations teams gave recommendations to subscribe to Cin7 services that we do not in fact need, and Cin7 flatly refuses to cancel those add-on services that were made on the recommendation of their poorly vetted implementation partners. Caveat Emptor. Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) NetSuite was hugely expensive and deliberately not user-friendly in order to create a revenue stream to NetSuite for selling help desk services, which are not delivered to a professional standard. NetSuite is complicated enough to generally require a dedicated administrator on the payroll. Reasons for choosing Cin7 Core Zangerine is good value for money, but has no open AI to connect a Shopify store and the native ecommerce platform in Zangerine has its own shortcomings. Review Source Owner Used the software for: 3-5 years ### "Best Support Team Ever" July 18, 2025 5.0 Its a comprehensive program that has a lot to learn but can be mastered with time. I am thrilled with the reporting capabilities. There is very little this program can not do. I had to go through many programs to find one that ticked all my needs. I have multiple stores that need to be managed on one screen and Cin7 Core does this effortlessly. Pros The support team are incredibly helpful. \[sensitive content hidden\] were patient and insightful. They guided me through an incredibly frustrating situation that I had created and made me excited to use the product again Cons The capabilities of this program are endless as a small business it does require a lot of different skills that we do not necessarily have in the business, however their support team more than made up for this. Switched from [Sage Accounting](https://www.capterra.com/p/168740/Sage-One-UK/) lacked the extensive order fulfillment and inventory management at the time their integrations were limited Review Source Head of Finance Used the software for: 3-5 years ### "Fixing current invoice template " February 11, 2026 5.0 Quick and excellent service Pros Quickly fixed a template issue. No need for additional details. Done within 5 minutes. Amazing service. Cons Non Applicable Review Source Director of Operations Used the software for: Less than 1 year ### "Great Support from the team " October 30, 2025 5.0 So far, so good, we have met with great success working with \[sensitive content hidden\]and his after support team, a true pleasure Pros Here’s the text from the image you uploaded: --- \*\* \[sensitive content hidden\] and his team are fantastic\*\* I was on the fence about keeping Cin7 (we have a strange product Matrix). \[sensitive content hidden\] and his team took the time to understand us as a business and then fix out Cin7. The outcome has been great so far with us finally having some faith in our data. The knowledge, thought process, follow-up and dedication have truly made a difference for our business. Cheers Happy customer --- Cons It needed a lot of setup, which took a while. Admittedly, we have a much complex and well-developed product, Maxtrix, which required us to make a broad spectrum approach Alternatives considered [Katana Cloud Inventory](https://www.capterra.com/p/172888/Katana-MRP/) Reasons for choosing Cin7 Core Group conscious on decision making, it fits a lot of roles Review Source Supply Chain Manager Used the software for: Less than 1 year ### "Has potencial but a very poor customer service and is missing very simple yet important functionalities" April 23, 2024 2.0 We were working with orderhive and had to change to Cin 7. At first it looked very promising because Cin 7 had some nice new functionalities but but we never imagined we were going to go back on some basic funcionalities we had. We thought the new system would outgrow the one we used, but this didnt happened. The new cin 7 core didnt include very practical and easy funciontalities we used on daily basis. For example now we are not able to have 2 different stores like we had for our wholesale business and retail .We see the sales alltogether and because of this simple reason there are many things we are not able to do. Then being able to update attributes of products in bulk from the site, having unpickable bins, being able to map shopify to several locations not only one, being able to select what not to push into quikbooks and I could go on. Some very easy and simple features that made our lifes very easy are not cin 7 core now, so for us it has been a lot of work and hours of implementation and we are not happy with it overall. We will probably change to another system ibn the future, not now because it has been very tiring for the whole team and it has taken a lot of our time. Pros The best about Cin 7 core is that it is very easy to receive merchandise at the warehouse. Cons The customer service is really bad. If you dont resend the tickets they might never answer, then, when they do answer, they give you a really bad response to close the ticket and want you to get tired of asking. 95% of the important issues do not get solved they tell you they cant help you, when you know there has to be a simple way to solve certain issues or they just answer what ever they want without considering what you asked for in the first place. You waist lots of time in this. They send you tutorials that dont resolve your issues and so on, I can keep on going. Switched from [Cin7 Omni](https://www.capterra.com/p/133133/Cin7/) we were using orderhive and were forced to switch to the new system because orderhive stopped working. Reasons for choosing Cin7 Core we dind' t choose, we had to change because orerhive stopped working. Review Source DH Debra H. Accountant Used the software for: 1-3 years ### "An accountant's Point of View." May 15, 2023 5.0 Inventory control and costs with real figures to add to the P&L. Inventory true numbers easily tracked and sales with all 5 different payments on Shopify easily tracked. Pros Easy to learn the different modules and to teach others how. Cons When you have to undo sales orders, it completely undoes everything. The sales order should hold the inventory already taken from the system. Sometimes it is impossible to redo because the inventory is no longer available.I also wish that additional costs would add to the per unit cost of inventory. Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Netsuite is outdated and has many restrictions on what you can set up, procedures to follow, finding things you need to look up etc. Reasons for choosing Cin7 Core I had experience with another client who used it since Jan 2022. The many changes and updates they did really improved the software. I suggested we change from the clunky program we were using. This is much easier to understand, learn and use on a daily basis. Review Source Managing Director Used the software for: 3-5 years ### "Daily user of Dear" May 8, 2023 5.0 Overall Dear is meeting our needs when connected to Xero. It meets our day to day inventory needs however would be much better if it was a more complete accounting & inventory package. Pros Dear was straight forward and reasonably easy to set up. It is good for our daily transaction, inventory management, and handles multiple warehouses and foreign currency well. Cons Features that could be improved are: visibility of stock on hand and sell price whilst in inventory, instead one has to either drill down on each stock item or go to reports. A general ledger section that has P & L, Balance Sheet, Trial Balance, etc would also be more user friendly- instead of going to reports. Switched from Changed from Evolution as wanted a simpler, more user friendly, cloud based package. Preferred Dear over Unleashed due to better GL for inventory Alternatives considered [Sage Intacct](https://www.capterra.com/p/76/Intacct/) Reasons for choosing Cin7 Core I could setup Dear myself, I was advised Intacct would require costly support to setup. Review Source Owner Used the software for: 3-5 years ### "Inventory Management ISsue" November 11, 2025 5.0 Pros Inventory Management... \[sensitive content hidden\] was AMAZING in helping with a issue on our account. I am doing cartwheels as I have been trying to get help with this your a long time. \[sensitive content hidden\] was able to get me fixed Cons Hard to navigate if only using for inventory management. I dont like that I do not know this system as well as I would like to. as i am only using one aspect of the software Review Source Admin Manager Used the software for: 3-5 years ### "As a Cin7Core User" August 22, 2025 4.0 Great system with very few down times, however it comes with a great price tag ! , Hoping for the developers / owners will look into reviewing the price rates in the near future. Pros Great inventory management system, very accurate and a great customer support service. I also love the fact the system uptime is very good. It is user friendly not complicated Cons It is very expensive particularly for users in countries that do not use the dollar like us in South Africa . Review Source Cheif of Tech Used the software for: Less than 1 year ### "Chief Technology Officer" December 3, 2025 5.0 The experience has been great so far. I am excited to see where the system can help take the organization. Pros The function of the application and the support are amazing. I like the ability to keep detailed records of the invoices and the distribution it can create for the products. Cons I don't think there is anything I don't like about Cin7. Perhaps the only thing I can comment on is not forcing the Cin7 Capital on the nav bar. Review Source SALES EXECUTIVE Used the software for: Less than 1 year ### "Productive zoom meeting with \[sensitive content hidden\]" September 2, 2025 5.0 I enjoy the zoom meeting as \[sensitive content hidden\] often eager to help. He can let me know how to get the things I need or promise to follow up if can't achieve at the moment. Pros \[sensitive content hidden\] is polite and often eager to help. He can let me know how to get the things I need or promise to follow up if can't achieve at the moment. Cons Few task just can be completed through procedure that takes times to work on. Not every thing I want can be shown on the main page. Review Source VP of Operations and Strategy Used the software for: Less than 1 year ### "Inventory Management, Upgraded." April 30, 2025 5.0 All in all, Cin7 provided a great way for me to "level up" from using Google Sheets to track my inventory, POs, purchases, etc. The support team at Cin7 has been great. The long list of resource articles has helped guide me through implementations as well. Pros Organizes my business on the Ops side, which gives me peace of mind to scale. Pricing is reasonable, especially at the base price. Lot of modules to add on if needed. Tons of integrations. Cons Small learning curve, but that's probably to be expected with all new software. Just need to learn where each module lives and how each process flows. Interface could probably use a tiny facelift. Minor concern though. Review Source MD Used the software for: 3-5 years ### "Bad experience with Cin7 Core" October 9, 2024 1.0 Pros system is fine - works as it should...... Cons Cin7's recent price hike is unacceptable. They've increased fees by $72 per month ($864 a year) while offering no tangible benefits for my business in return. They claim the increase is for platform improvements, but none of the so-called upgrades—like B2B modules, advanced WMS, or virtual agent support—are relevant to my needs. It's frustrating that I'm being forced to pay for features I don't use, and this isn't the first price increase since Cin7 took over. Despite these hikes, the service remains the same, just more expensive. This feels like a cash grab, with no regard for existing customers. Avoid if you value transparency and fairness. Switched from needed inventory management in factory.. Review Source Response from Cin7 October 10, 2024 Hi Adam, We understand that pricing adjustments can be an inconvenience, so we want to assure you that this change is necessary in order to enhance our platform and deliver an even better experience for our valued customers like yourself. Our customer success team at CustomerSuccess@cin7.com would be happy to speak with you about your specific needs and how we can help maximize the value of our software. Thanks, The Team at Cin7 Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.