--- title: "Cin7 Core Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Cin7 Core the right Inventory Management solution for you? Explore 739 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/133038/Cin7-Core/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-14" --- Cin7 Core 4.3 (739) [View alternatives](https://www.capterra.com/p/133038/Cin7-Core/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 14th, 2026 # Reviews of Cin7 Core Ease of use 4.2 Customer Service 4.4 ## Pros and Cons in Reviews SP Sonu P Systems AnalystConsumer Goods, 51 - 200 employeesUsed the software for: 6-12 months. “Automation is a big plus things like stock updates, order syncing, and invoicing save a lot of manual effort.“ May 3, 2026 TN Torisawa N Customer Service RepresentativeMedical Devices, 11 - 50 employeesUsed the software for: More than 2 years. “While the basic functions are there, the lack of flexibility in managing delivery and shipping schedules makes it difficult to adapt to real-world operations.“ November 19, 2025 AW Anthony W Operations managerMachinery, 2 - 10 employeesUsed the software for: More than 2 years. “Easily able to create Bill of Materials to track customer orders progress.“ July 9, 2026 WM WISAM M DIRECTOR OF SUPPLY CHAIN AND OPERATIONSApparel & Fashion, 11 - 50 employeesUsed the software for: 1-2 years. “I would say without Mark Dessanayaka & The Solutions Architect team to ensure we fixed the issues that we were facing that CIN7 is sorely lacking in the customer service department as we were constantly shuffled from one person to the next and we were never able to get actual answers and solutions to the issues that were facing that were greatly impacting our business.“ August 21, 2025 CL Christopher L Marketing ManagerSporting Goods, 11 - 50 employeesUsed the software for: More than 2 years. “Cin7 Core offers a wide range of features that make it a powerful platform for managing inventory, orders, and integrations.“ July 17, 2025 DM David M General CounselMedical Devices, 11 - 50 employeesUsed the software for: 6-12 months. “This is a huge drawback for ecommerce and is only one example of what we were mis-sold, along with completely unrealistic and botched 30-day implementation (expect a minimum of 90 days, which is standard, but shows the degree to which Cin7's partners are circus clowns).“ March 12, 2025 CL Christopher L Marketing ManagerSporting Goods, 11 - 50 employeesUsed the software for: More than 2 years. “Once set up properly, it provides strong automation and centralized control, especially when connecting to platforms like Shopify and ShipStation. When the system works, it works well.“ July 17, 2025 CL Christopher L Marketing ManagerSporting Goods, 11 - 50 employeesUsed the software for: More than 2 years. “In our case, it took five months to fix a problem that affected our shipping workflow, largely due to missed follow-ups, unclear communication, and a lack of accountability; not necessarily because the solution itself was complex.“ July 17, 2025 ## Showing most helpful reviews Showing 1-25 of 739 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michelle P. Founder Consumer Goods Used the software for: 1-2 years ### "Above-and-Beyond Support Tailored to Our Business" March 23, 2026 5.0 A very positive experience overall—Cin7 Core is a powerful platform, and the personalized, patient support made all the difference. \[sensitive content hidden\] took the time to understand our business and ensure the system truly works for our needs, not just a one-size-fits-all setup which has been our experience in the past. Pros What stood out most was the level of support. \[sensitive content hidden\] was absolutely incredible—super patient, knowledgeable, and genuinely invested in helping us succeed. He didn’t just walk us through generic features; he took the time to understand our specific business needs and showed us how to best utilize Cin7 Core in a way that truly works for our operations. That level of personalized guidance made a huge difference. Cons Like many robust systems, there is a learning curve at the beginning. It can feel a bit overwhelming at first, but with the right support (like what we experienced with \[sensitive content hidden\] ), it becomes much more manageable. Review Source RK Raj K. VP Operations Pharmaceuticals Used the software for: Less than 6 months ### "Excellent Onboarding and Support Experience" October 17, 2025 5.0 So far great - the onboarder \[sensitive content hidden\] in support have all been excellent experiences thus far. First impressions last and they have set the bar very high for CiN7. Pros My first experience with CiN7 - so far seems great. Many features and attributes seem intutitive and flexible. Onboarding and product support has been very good and responsive. Cons Cant say much now - we are going through onboarding and just getting warmed up. I think CiN7 Help center SEARCH needs improvement and documentation is verbose and sometimes not clear enough to allow for decision making in terms of what to enter in the fields. Alternatives considered [Descartes Finale](https://www.capterra.com/p/149851/Finale-Inventory/) Reason for choosing Cin7 Core Seemed more intuitive, layout was user friendly, flexible and practical. Integrations with 3PL's software, Shopify, ShipStation were big draws. Did not feel like a legacy product. Sales person \[sensitive content hidden\] was good Review Source DM David M. General Counsel Medical Devices Used the software for: 6-12 months ### "Circus Clowns" March 12, 2025 1.0 The software does what it says on the tin, but the ecosystem of partners is rubbish and Cin7 was wholly unsympathetic to the customer experience and refused to make an exception to their policy that subscriptions to add-ons can only be canceled at annual intervals. We have many "receipts". Feel free to contact us to see and form your own conclusions. You have 100's to choose from. Choose wisely. We should have stayed with Zangerine, which is user-friendly, cost-effective and they are responsive to customers. Pros Better than NetSuite, but that's a really low bar. Cons The company does not properly vet its endorsed "partners" who install the software and some of them are grossly incompetent and mis-sell the capabilities of the system. Whether or not your are mis-sold on the services, be aware that there may NOT be the capability to integrate payments. In the US market, it is currently not possible to have Cin7 send instructions to the payments processor to process a charge to customers' credit card details. As a result, each credit card sale must be manually processed at the payments processor. This is a huge drawback for ecommerce and is only one example of what we were mis-sold, along with completely unrealistic and botched 30-day implementation (expect a minimum of 90 days, which is standard, but shows the degree to which Cin7's partners are circus clowns). Two of the implementations teams gave recommendations to subscribe to Cin7 services that we do not in fact need, and Cin7 flatly refuses to cancel those add-on services that were made on the recommendation of their poorly vetted implementation partners. Caveat Emptor. Alternatives considered [Descartes Zangerine](https://www.capterra.com/p/167202/NebuCore/) Reason for choosing Cin7 Core Zangerine is good value for money, but has no open AI to connect a Shopify store and the native ecommerce platform in Zangerine has its own shortcomings. Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) NetSuite was hugely expensive and deliberately not user-friendly in order to create a revenue stream to NetSuite for selling help desk services, which are not delivered to a professional standard. NetSuite is complicated enough to generally require a dedicated administrator on the payroll. Review Source AL Ammon L. Director Construction Used the software for: 1-2 years ### "\[sensitive content hidden\] IS THE BEST!" June 12, 2026 5.0 Excellent in every regard. Cin7 Core is optimal for our business. Some minor hick-ups along the way, however \[sensitive content hidden\] saved the day! Pros \[sensitive content hidden\] helped me with some major backend issues. She was easy to understand, efficient and overwhelmingly helpful. This woman deserves a pay rise! Cons I wish it was easier to get cin7 phone call or zoom support like I did today speaking with \[sensitive content hidden\] . Review Source LC Liza C. Owner Apparel & Fashion Used the software for: 2+ years ### "Best Support Team Ever" July 17, 2025 5.0 Its a comprehensive program that has a lot to learn but can be mastered with time. I am thrilled with the reporting capabilities. There is very little this program can not do. I had to go through many programs to find one that ticked all my needs. I have multiple stores that need to be managed on one screen and Cin7 Core does this effortlessly. Pros The support team are incredibly helpful. \[sensitive content hidden\] were patient and insightful. They guided me through an incredibly frustrating situation that I had created and made me excited to use the product again Cons The capabilities of this program are endless as a small business it does require a lot of different skills that we do not necessarily have in the business, however their support team more than made up for this. Switched from [Sage Accounting](https://www.capterra.com/p/168740/Sage-One-UK/) lacked the extensive order fulfillment and inventory management at the time their integrations were limited Review Source AM Ana M. Director of People and Finance Medical Devices Used the software for: 6-12 months ### "Strong Platform Backed by an Excellent Solutions Architect Team" March 31, 2026 4.0 We’ve been using Cin7 Core for our inventory and order management, and overall it has been a solid solution for our business over the last 6 months or so. One of the biggest strengths of Cin7 Core is its ability to centralize multiple functions—inventory tracking, order management, and integrations with accounting platforms—into one system. This has helped streamline our operations and improve visibility across our workflows. The reporting features are also helpful for gaining insights into stock levels and performance. The onboarding experience was positive, especially with support from the Solutions Architect team. They were knowledgeable, responsive, and instrumental in helping us understand how to best configure the system for our needs. Pros The Solutions Architect team—and \[sensitive content hidden\] in particular—were fantastic to work with. \[sensitive content hidden\] is highly knowledgeable and did an excellent job clearly explaining our challenges and the available solutions in a way that was easy to understand and act on. His commitment to equipping us with the right tools and setup to keep our business running smoothly has been invaluable. We truly appreciate his guidance and the time he took to walk us through our options. Cons There are areas where the platform could improve. Customer support can sometimes be slow, particularly when dealing with urgent issues. Having access to a real-time support option, like a live chat or hotline, would make a big difference. Additionally, occasional system quirks and delays in syncing can be frustrating and require follow-up. I wish Cin7 offered a support hotline for immediate assistance. I submitted a ticket, but the response was routed to a different team member, which caused delays in addressing and resolving our issue. Review Source SP Sonu P. Systems Analyst Consumer Goods Used the software for: 6-12 months ### "Powerful inventory system with strong integrations" May 3, 2026 4.0 Overall, it’s a solid solution for businesses that need strong inventory control and multi-channel integration. Once set up properly, it becomes a reliable system that reduces manual work and improves accuracy. It may take some time to fully understand all features, but it’s worth it for growing businesses managing multiple sales channels. Pros The inventory and order management features are very robust. It handles multi-channel sales quite well, especially when integrated with platforms like Shopify and accounting tools. Automation is a big plus things like stock updates, order syncing, and invoicing save a lot of manual effort. Reporting is also detailed, which helps in tracking stock levels and business performance. Cons There is definitely a learning curve, especially during the initial setup. The interface can feel a bit cluttered at times, and some workflows are not very intuitive. Occasionally, there are small bugs or syncing delays, particularly when dealing with high order volumes. Customer support is helpful but response times can vary. Review Source Anthony U. Executive Assistant to CEO Wholesale Used the software for: 1-2 years ### "Excellent value and service" May 7, 2026 5.0 Pleased with the overall operation of the program. The system is easy to navigate and simple to understand for the most part. Pros I like the functionality of the application overall. It offers several great features in even its most basic package. But has the ability to be expanded to cover any aspect of conducting your business. Plus they have excellent customer service who are always there with an answer. Cons I have noticed that is runs a little slow towards the end of the business day. But it is only a bit of a lag nothing that makes it unuseable. Review Source AR Adam R. Parts and Warranty Specialist Building Materials Used the software for: 1-2 years ### "CENTERGY review" March 26, 2026 5.0 Pros easily functioning and user capabilities are user friendly. Ability to locate and identify/purchase orders and such Cons The inability to cost directly to "Projects" in QuickBooks , help desk or phone # not available to get quick information to resolve issues Review Source LG Lionel G. Head of Finance Retail Used the software for: 2+ years ### "Fixing current invoice template " February 2, 2026 5.0 Quick and excellent service Pros Quickly fixed a template issue. No need for additional details. Done within 5 minutes. Amazing service. Cons Non Applicable Review Source JG Jacques G. Process Control Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Energenic " May 24, 2023 4.0 Dear is an overall well planned software, i enjoy working on it, I will say I am 80% happy - still need development in certain areas Pros Procurement and Stock keeping working great, Can have latest prices on hand Cons Job Costing is difficult and need to go to reports to get information cast export job cost directly from Job's BOM in Production cant be exported and work on average cost - need to work on latest price as i am using the BOM for price costing Alternatives considered [Manu Online](https://www.capterra.com/p/187090/Manu-Online/)[Katana Cloud Inventory](https://www.capterra.com/p/172888/Katana-MRP/) Reason for choosing Cin7 Core Look the best for our Company at the time Switched from [Sage 50cloud Pastel](https://www.capterra.com/p/213902/Sage-50cloud-Pastel/) Needed a manufacturing software - Dear offer all in one Review Source GC George C. Owner Retail Used the software for: Less than 6 months ### "Not perfect, but lightyears ahead of anything else on the market." January 21, 2020 5.0 Orderhive has helped us reduce latency in order fulfilment, allowed us to setup automations which add users automatically to mailing lists in other platforms, and therefore ask for feedback, provide offers etc. It allows us to create invoices automatically, to manage our inventory across multiple platforms, to keep track of customers, to print shipping labels and all paperwork needed on customised forms that we built (The paperwork that can be generated is pretty standard, but all can be customised by you, if it's fairly minor or even i some cases major changes needed. You don't have to pay them for this.) We work much better now and I hope as we integrate more and grow, Orderhive will grow alongside us. Customer service is definately the high point. If I can be polite and say they are very patient, helpful and we are NOT an easy business/customer to fit software to. if they can manage you - you will be fine. Orderhive is not perfect, but it is more perfect than anything else on the market. It's also not the cheapest - but you get what you pay for - a million features, more can be built if you need them - I wouldn't hesitate to recommend Orderhive to anyone, and regularly do. Awesome. Pros Orderhive allows us to integrate almost everything with almost everything. Probably the best feature of Orderhive is the least tangible or measureable: the staff. The customer service I have received has been outstanding thus far. The team are knowledgeable and transparent and will always at least try to help you get to where you need to be. \[SENSITIVE CONTENT HIDDEN\] is smart and incisive and always goes above and beyond to get you there. I'm not sure when he sleeps, but is always around when you need him. The rest of the team are supportive and available. The automations are our other most liked feature. The ability to set rules based actions, create auto invoices, send emails when something happens, move orders around automatically is great. I genuinely could not find another piece of similar software that will do as much as orderhive does, for the price point that it does it at. It is not perfect by any means, but even in their flaws, they excel: there is, built in, a feedback feature which when opened, will allow you to search for issues highlighted by other users and from there you can see if it is development, planned, executed etc. If something needs doing they listen to users almost constantly and will implement it. It feels like they are building and evolving the platform on almost a daily basis and based on customer feedback, which is awesome. Cons The one downfall of Orderhive is its biggest plus - It's massive. There is no way you will learn it all in a week or even a month. It is so packed with features that it's impossible to know how many ways it will fix workflows or what it can help you with, simply because it is so flexible; this takes time to learn. The demo version is not long enough (2 weeks) and you'll need to pay for the team to set you up ($99). This is a bit catch 22, when you do the demo with demo data, it looks like a fairly standard bit of kit - nice but nothing super special. It's only when you actually get your data in there and start using it that you begin to understand how and why it will help. You need to pay for this though, and i as a demo user, did not want to pay to be set up in a piece of software that by definition I hadn't decided i was using yet. Doing the demo with the team definitely helped and I recommend it to everyone. It's impossible to get an idea of it on your own. The help database is good, lots of videos, but way more depth is needed in articles to understand how features work the way they do. For example, what rules the automations follow. What order they get activated in. If one is triggered and another 2nd later automations instructions conflict with it, what happens. The automations side is new and I feel like they're still building it out though, so probably more articles will come later. The features though are great, and we genuinely couldnt run our business without them. Alternatives considered [Zapier](https://www.capterra.com/p/130182/Zapier/)[Stocksmith](https://www.capterra.com/p/144117/Craftybase/)[Multiorders](https://www.capterra.com/p/175368/Multiorders/)[Zoho Inventory](https://www.capterra.com/p/146241/Zoho-Inventory/)[Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Reason for choosing Cin7 Core It's more intuitive. It has almost all the features of all the others put together. Everything it doesn't do is in progress and the team are super responsive to adding features and helping you make the software work for you. Customer service is better, the price point is appropriate and it is just better. It is supremely powerful and it would recommend anyone use it and/or switch. Review Source XL Xy L. Head of Finance & Business Development Retail Used the software for: Less than 6 months ### "Alright but we don't love it" February 16, 2022 3.0 Have been using Dear for about 6 weeks after onboarding and it's taking some time for my colleagues and myself to get used to the system, but I received 5 emails in the first 12 days after onboarding, and another 3 in the past 7 days to give them a review so here it is. TLDR not as user-friendly as the system we were using before but no choice as QBC will no longer be offered and Dear might be the next best alternative Pros \- Comprehensive and even has manufacturing components (unfortunately we don't require this) - Comparable pricing to TG/QBC - Some onboarding agents are very knowledgeable about the system - Support staff are very responsive and queries get answered pretty quickly Cons \- Not as user-friendly compared to the system we used before. Even things like stock availability isn't readily shown on the product page - you either need to go into a tab within the product page, or a separate 'Availability' to check the stock - Slightly confusing configuration where you can't easily change the purchase prices as they are grouped together on a 'suppliers' tab within the product listing - Product family is quite confusing and a little tedious to create. During the import of our products, there were a large number of single-variant products created as product families with 1 product, and there doesn't seem to be a easy way to stop classifying it as a product family - Automation module (for things like out of stock notifications) are not provided FOC; you have to add on $50/month - Purchase orders only show product name and not variant/option names so if you are trying to order 3 colours of the same product, the PO will show 3 line items of the same product. - We sell on different e-commerce channels but there's no easy way to reflect that. We were informed that the only way we can only create the e-commerce channels as 'Sales Representatives' so that we can track them. Our sales from Shopify aren't differentiated between POS and online - The sync with Shopify seems a little glitchy and sometimes after receiving stock in Dear, all our products descriptions in Shopify get erased. This is less than ideal because our product listing on our website becomes blank Alternatives considered [Cin7 Omni](https://www.capterra.com/p/133133/Cin7/)[Unleashed](https://www.capterra.com/p/126644/Unleashed/) Reason for choosing Cin7 Core Robust enough, had the integrations we required, better priced than some Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) QBC will no longer be offered to customers outside of the US soon Review Source WB Warwick B. Managing Director Fishery Used the software for: 2+ years ### "Daily user of Dear" May 5, 2023 5.0 Overall Dear is meeting our needs when connected to Xero. It meets our day to day inventory needs however would be much better if it was a more complete accounting & inventory package. Pros Dear was straight forward and reasonably easy to set up. It is good for our daily transaction, inventory management, and handles multiple warehouses and foreign currency well. Cons Features that could be improved are: visibility of stock on hand and sell price whilst in inventory, instead one has to either drill down on each stock item or go to reports. A general ledger section that has P & L, Balance Sheet, Trial Balance, etc would also be more user friendly- instead of going to reports. Alternatives considered [Sage Intacct](https://www.capterra.com/p/76/Intacct/) Reason for choosing Cin7 Core I could setup Dear myself, I was advised Intacct would require costly support to setup. Review Source WM Wilhelmus M. inventory control Retail Used the software for: 1-2 years ### "Cin7 customer support 5 stars" September 25, 2025 5.0 Al round I would describe my experience with Cin7 as very positive. For the most part it is intuitive and easy to navigate and understand. When used properly it makes my life super easy Pros Customer support is awesome. They are fast reliable and extremely knowledgeable. The y have consistently solved my issues in a timeous and professional manner Cons Slightly bulky for single store retailers. For some reason retail prices, costs, barcodes and SKU's don't sync to Shopify and have to be manually corrected in Shopify. Review Source HH Harry H. Owner and Director Apparel & Fashion Used the software for: 1-2 years ### "Great experience with Cin7 Core" September 25, 2025 5.0 Experience has been great overall. Customer support is very helpful, particularly from \[sensitive content hidden\] who has always been available to assist. Pros I like how Cin7 Core pulls everything together in one platform. The Shopify and Xero integrations save so much time and make tracking stock across channels simple. Cons Some parts of the system aren’t the most user-friendly, so some tasks can take longer than they should. Review Source ND Nadeesha D. Finance Manager Cosmetics Used the software for: 6-12 months ### "Outstanding Help with COGs Issues" July 29, 2025 5.0 Pros I had a meeting with \[sensitive content hidden\] regarding two support tickets, and I’m very pleased with the service provided. She resolved both issues efficiently and helped me clearly understand the COGs-related problems we were facing due to multiple accounts. The session lasted around 45 minutes and was very helpful in getting clarity on our system. Excellent support – really appreciated! Cons To manage COGs across multiple accounts, you need to upgrade to the Advanced Products module, which adds extra cost and complexity. This should ideally be a standard feature for businesses with varied product lines. Review Source RL Rob L. Cheif of Tech Retail Used the software for: Less than 6 months ### "Chief Technology Officer" July 29, 2025 5.0 The experience has been great so far. I am excited to see where the system can help take the organization. Pros The function of the application and the support are amazing. I like the ability to keep detailed records of the invoices and the distribution it can create for the products. Cons I don't think there is anything I don't like about Cin7. Perhaps the only thing I can comment on is not forcing the Cin7 Capital on the nav bar. Review Source VR Verified Reviewer Project Manager Alternative Medicine Used the software for: Less than 6 months ### "so far so good" October 6, 2025 5.0 Pros Great Customer support, I needed to troubleshoot a sale process and the help support was very attentive and clear insturctions Cons Not sure yet, I have only used it for 1 month. I think it is going to be a learning curve for sure so I don't have one thing in particular yet. Review Source PB Peter B. Fullstack developer Retail Used the software for: Less than 6 months ### "Everything fine" August 21, 2025 5.0 Perfect onboarding process, very clear understanding and communication from onboarding manager \[sensitive content hidden\]. Pros UI, Help desk, API. Cons Nothing as such I am just starting up with the system. Review Source VR Verified Reviewer Director Information Technology and Services Used the software for: 6-12 months ### "Be Cautious of Orderhive" April 17, 2019 1.0 2 weeks ago, I sent an email to our original sales representative, stating that I wished to cancel the project. I had a reply from the CEO of the company, and in that email it confirmed what I had suspected for some time… He stated that “In the last two months, we have upgraded architecture of Orderhive to achieve customisation in the SaaS version. So we can deliver better and much faster than earlier. I am working on your requirement to figure out how we can achieve it in SaaS customisation.” Orderhive has essentially used the money we have paid them to develop our custom solution to upgrade their own SaaS solution - we have funded some part of the development of their SaaS product that they will ultimately use to sell to other customers. It is frustrating that they are now refusing to refund our monies, which in reality, is a tiny portion of what we have spent in time and wages on this project. They have a clear refund policy - but usually these only apply when something/anything is actually delivered. It is absolutely possible that the Orderhive out-of-the-box SaaS solution is a good one. However, I would warn anyone who is looking at the “Plus”/”Enterprise” solution to be extremely cautious of Orderhive. If you do go ahead, do not accept the scope that is sold to you by Orderhive - insist on a custom, detailed scope of works with details about how each feature will work. Insist on progress payments that are payable on delivery of each feature. Pros I can only speak of my experience, as an Orderhive Plus/Enterprise customer. I try to be fair in all my reviews, and this review should only be taken into consideration if you are looking at becoming an Orderhive Plus/Enterprise customer. Around 18 months ago I started conversations with Orderhive as a potential vendor to run a large portion of our ecommerce business. It seemed promising, and the idea that the Plus (now called Enterprise) solution was customisable was the reason I decided to select Orderhive. There was a significant amount of due-diligence from my end. It took me around 6 months to get my head around what features the software currently had, and what we would need to have Orderhive complete as a customisation. This in itself was also quite a bit of work - there were a number of revisions to the contract documents, created by a non-technical sales representative. My concerns started around this point when I was unable to speak with a technical representative to discuss, in more detail, how each feature would work. The google doc that I created to try to capture the detail of each feature was simply copy and pasted in to the contract document - meaning that if I missed something then it was going to be developed incorrectly. It seemed that there was no attempt whatsoever from Orderhive to truly understand what it was that we required on a deep level. Cons Nonetheless, once we signed the contract, and we paid the deposit, things were underway - and I will admit it did seem promising. Within around 8 weeks Orderhive had set up the staging and production server environments and had completed some very basic functionalities such as adding an additional column to the Kanban order view. However, once the very basic customisations were completed, things completely stopped. It was tough work from my part to get the Orderhive team together to discuss where the project was at, and why it had stopped. We had a couple discussions about how to get things back on track, but it was at this point that I wondered if Orderhive had just realised some of the complexities that would be involved in our customisations. It took around 3 more months of exchanges between us for me to formulate a plan in how finish this project - I compromised significantly on the features we originally requested. I actually removed the largest customisation from the project in the hopes it would kick it back in to gear. But it seemed the damage was done - the Orderhive team no longer wanted to work on this project - and instead place their focus on an easier (more profitable) area of their business. Review Source BT BY T. Manager Wholesale Used the software for: 2+ years ### "We've been using DEAR Systems for 6 years and this one incident made us really disappointed." June 4, 2021 3.0 Pros Dearsystem is mostly diy so its easy to implement quick fixes/changes when necessary. Cons \- No AR ageing report even though we use this software for payments recording - We've been using DEAR Systems for 6 years now. I recently tried to add an additional external integration but the integration page simply refreshed without connecting to the external software and without any error message whatsoever (possibly a bug). Thinking that it could be because i didnt had sufficient external integration licenses in my subscription, i went ahead to pay for an additional external integration. However, the same issue reoccurred which prompted me to contact support. \[SENSITIVE CONTENT HIDDEN\] from support reached out and we managed to resolve the issue. However, in the process, i found out that not only did i already have an extra external integration license which i've been paying for months without using before the add on, i also paid for the add on license when i tried to troubleshoot this issue on my own. I followed up with \[SENSITIVE CONTENT HIDDEN\] to request for a credit of the additional unused license to my account (not refund) to offset future subscription charges but my multiple requests were turned down even though \[SENSITIVE CONTENT HIDDEN\] and the management understood my position. Effectively, we've been unknowingly paying for an extra license which we did not use and now that i've added on 1 more license, DEAR is perfectly ok with keeping the extra payment from us, again, for something we do not use. I feel that the company is being really unfair to customers. Review Source Response from Cin7 June 16, 2021 Hello Tan, I am glad to hear that you were able to resolve the issue you had by contacting support. Over time, we have improved the software as well as the infrastructure to provide a comparative advantage;High-performance/available servers, High performance/available individual database, Fast/high-available storage Fast services (to run tasks, reports, etc.). You are on a grandfather plan ($100 base) which is no longer offered. We allocate the same server/services to all our customers on the new plan ($249) & great grandfather plan. The $100 base is not enough to cover the infrastructure cost, but we continue to provide the same level of service because you have been with us. I listened to the call you had with our CSM (#211344) where you have stated you wanted to "try it out". When you pay & use an integration, we instantly allocate all resources. This means that you have already consumed it & I am afraid we cannot refund something which you have consumed. Regards, DEAR Team SG Serena G. Managing Director Food & Beverages Used the software for: 6-12 months ### "An Excellent Customer Service Specialist " March 10, 2023 4.0 I would recommend Dear solely based on the help and support I received from a brilliant Customer Support Specialist called \[sensitive content hidden\]. During a time when my company was suffering some difficulties she went above and beyond to help accommodate the challenges I faced and made me feel listened to and valued. She was brilliant and made me have a positive experience of Dear. Based on my customer experience with her I would recommend Dear to other people. Pros The invoicing and sales management is easy to use and it has a good user interface. Customer support responds to emails within 24 hours. Some support specialists send videos which is a great way to understand the system. Cons There is a wide discrepancy in the quality of customer service specialists- some are brilliant and some are very unhelpful and do not seem to be empathetic to the customer's problems. Sometimes it is obvious that the person lacks the technical knowledge to support the customer so you just go around in a circle. Maybe the support emails could be flagged in different categories such as 'interface issues', 'data issues' and that way the technical emails can be sent to someone who is an analyst. The training videos are not very helpful as they only give a generic overview that doesn't help when you have your own data uploaded and face problems. Training would be more helpful when you have your own data uploaded into the system and after a week of using Dear book a 30min training session with a support member who could answer the bespoke questions you have related to your business - as the currents videos never helped when I needed help. Review Source DV Damien V. Purchasing Manager Military Used the software for: 2+ years ### "DEAR Review in 2023" May 26, 2023 4.0 Overall good experience, and good customer service always happy to help. Pros Ease of use and intuitivity, as well as youtube guides for most of the products modules.It has been really easy to train new staff onto the platform. Cons By being brilliantly simple, it is not allowing for flexibility which is very often needed. It does a very basic job of goods in / invoice / goods out but could benefit of some simple upgrades. Review Source CN Cole N. Production Technician Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Poor Experiences" March 3, 2020 1.0 I wish I had control over whether we switched to a new inventory management system, but all I can do is voice my displeasure and hope that change comes. As for anyone looking into it, it seems to me that DEAR has gotten mostly positive reviews. In my experience, I've had almost nothing positive to say about it. I sincerely hope that everyone will put in a little extra money for something more reliable and customer oriented so they, or those that they work with, will not have to deal with the frustrations our warehouse has gone through. Pros It seems that DEAR is cheaper than other options, and seems to have a wide variety of functionality -- at the very least, it has all the functionality that our company and our warehouse needs. Cons This product in particular has been so poor that I dedicated a lot of time to find places to review it. I started using DEAR 4 years ago when I picked up my job at this company. My company was small then, and DEAR had not been in use for very long when I got there. Speed has always been an issue, but it hasn't become a big issue until recently as we've become more dependent on inventory and getting things done in a timely manner. In addition to being slow, we experience almost daily shutdowns of the site where nothing can be accessed. Usually, these last anywhere from a few minutes to 30 minutes, but the other day it went down for over 2 hours! This was during our shipping time when we are entirely dependent on the system, although it should be noted that we are dependent on it for the majority of the working day anyways. We ended up staying late to compensate -- and it was a Friday. Support was not any help as they always provide empty reassurance that their 'team is working hard to improve and optimize the servers', and don't provide any kind of real fix. I could accept that if it noticeably improved over the years, but it hasn't. Clearly it's not enough of an issue for them to actually address. Overall, terrible software service and terrible customer service. If they excel at anything, it's making their website look pretty -- although I have my complaints about poor functionality of the website as well. TL;DR -- Would not recommend to my worst enemy Review Source Response from Cin7 April 15, 2020 Hello Cole, Thank you for your feedback. Over the last year, we have done a lot of change to improve the performance. To name a few; individual database for each customer, code restructuring, optimize the query, offloading some processing to different servers for quick execution and we also have a 24/7 team monitoring the system for any performance issues & addressing them before customers get affected. One of our Customer Success Managers has been trying to contact you. We want to give you personalized attention to help you resolve any difficulty you may be facing. Best Regards, DEAR Team. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.