# Icertis Contract Intelligence Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Icertis Contract Intelligence the right Contract Management solution for you? Explore 41 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133034/Icertis-Contract-Management/reviews --- Icertis Contract Intelligence 4.3 (41) [View alternatives](https://www.capterra.com/p/133034/Icertis-Contract-Management/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Icertis Contract Intelligence Ease of use 4.2 Customer Service 4.1 ## Pros and Cons in Reviews NK Nilesh K AssociateLegal Services, 10,001+ employeesUsed the software for: 6-12 months. “Icertis provides configuration and customization uptil zero level which is really helpful while catering to global clients.“ November 3, 2022 Ed H Business AnalystComputer Software, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “There appears to be a significant conflict of interest between "Fixing the out of the box software bugs/lack of features" vs "enhancement/configuration/customization requests" with their support/consulting team. If the technology team at my company would have been more involved, the decision to purchase the software would likely had been different. But instead, we are asked to come in after implementation to support/clean up the mess.“ August 30, 2020 BP Brizl P ITMarketing and Advertising, 11 - 50 employeesUsed the software for: 6-12 months. “The user interface is easy to use, making it easy for me to create, track and monitor contracts.“ February 7, 2023 ## Showing most helpful reviews Showing 1-25 of 41 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Scott M. Vice President, Contracts Wholesale Used the software for: 2+ years ### "Icertis Contract Management" February 13, 2019 5.0 Our company implemented the Icertis platform in 2016. It has completely transformed our CLM process. We thought we were buying a software package, but instead got a CLM platform that completely transformed our approach to contracts. We have reduced turnaround time and have greater visibility of our contracts and commitments. We are coming to the end of our three year contract and have already committed to signing a new three year contract. Icertis has been a great partner and we are excited to continue our relationship well into the future! Pros The Icertis platform is very user friendly and intuitive. The functionality allows flexibility and customization. Using Icertis makes your CLM process seemless across the organization. The reporting capabilites are very useful and system reliability is flawless. Icertis customer service is second to none. The vast majority of our helpdesk tickets have been resolved in less than 24 hours. Cons From an administration standpoint, if you make a mistake and move a document to executed state, you cannot "undo" the mistake and instead have to enter a helpdesk ticket to get the issue resolved. Review Source Deb V. Law Process and Records Manager Used the software for: 2+ years ### "I sourced, and implemented this tool for our Global buy side" April 24, 2018 5.0 One uniform database for all of our buy side agreements across the globe. We have consolidated many systems to one. Pros Ease of use, support and service. People are fantastic to work with. The tool is best of bread with improvements to come. The project teams that I have worked with have gone above and beyond to ensure that our needs were met, on time, and on budget. I have been very pleased with the tool. My users as a whole have also appreciated the search features and the ability to setup deviation approvals. Very pleased with the technology and the people. Cons It takes a bit of time to configure the tool and get it to work. Once it is setup it works flawlessly. I wish that the tool had more features for the negotiation portion of the clm Review Source WL Wei L. Legal counsel Medical Devices Used the software for: 1-2 years ### "Not ideal enough" July 7, 2022 3.0 Communicating with some of the customer support team is a nightmare. We knew that they all tried to help but an excellent customer support team should always be there to help solve customer’s question/issue and should have the ability to think of the issue customer could face upfront instead of asking customer to issue tickets for every question that is a waste of time Pros The dashboard and notification function. Cons The templates function. First of all, you need to make a lot of efforts to build a template. After building, you have to fill out the attribute for each draft which is not practical (we are looking for software that can identify the attributes by itself instead of for us to manually filling in) Review Source David M. Director of Finance Wholesale Used the software for: 2+ years ### "Game changer for our contract process" September 4, 2018 5.0 The implementation and go live were highly supported and done on time and on budget. We have gained a highly controlled contract process and financial model approval flow as well as a central repository for all of our documents. The ability to administer most changes we need in the system ourselves with little or no support is a bonus. Pros Full featured platform that provides us control over much of the configuration and the contract elements we use. Work flows for approvals is a key to our process and ICM worked with us to fit a specific need without any customization. Ease of use, extremely good customer support and responsiveness to issues. Cons There are a few steps that require more clicks to access than is preferred. I believe the new UI will provide some improvement there. Review Source VR Verified Reviewer Security Guard Used the software for: 1-2 years ### "The custom features are excellent!" April 16, 2018 5.0 Pros Icertis has been the easiest and most customizable software I've used thus far! Since merging to Icertis, contract management has become very efficient. Cons There hasn't been any issues or concerns that the Customer Support Team at Icertis hasn't been able to answer or help us with! Review Source VR Verified Reviewer Business Analyst Computer Software Used the software for: 1-2 years ### "Clunky Software" August 30, 2020 3.0 Manage legal contracts including sales agreements, NDAs, etc.. including the signing process and document management. Pros The software does automate contract management to an extent. It integrates, to an extent, with DocuSign and SalesForce. Cons The software is quite clunky. The interface is not good, and lots of design decisions make little sense when comparing against industry standards, or intuitive design. I would not consider is SaaS as it requires significant customization and development. Even after years of customization and development, the software is still not "stable" as I would like. There appears to be a significant conflict of interest between "Fixing the out of the box software bugs/lack of features" vs "enhancement/configuration/customization requests" with their support/consulting team. If the technology team at my company would have been more involved, the decision to purchase the software would likely had been different. But instead, we are asked to come in after implementation to support/clean up the mess. Review Source VR Verified Reviewer Digital Architect Used the software for: 2+ years ### "We've had a seamless and positive experience with iCertis" April 24, 2018 5.0 enterprise-wide centralized CLM platform, redlining/negotiation efficiencies, compliance, analytics Pros iCertis has built their platform with an API-first architecture. This enables endless integration opportunities. Also, the fact that iCertis is purely cloud-based. Cons Currently, there are no integrations with Oracle. However, this is on their roadmap. Additionally, there are limitations with phone channels. Review Source Kadir Özgür T. retail director Retail Used the software for: Less than 6 months ### "Icertis Suite good option for contract management !!!" September 2, 2022 4.0 average. Pros Icertis has a powerful features for contract management. AI capability of this software is really high. Cons while customizing on your own , takes bit longer. but i think this can be solved with couple of updates. Review Source LL Lynne L. Procurement Systems Analyst Construction Used the software for: 1-2 years ### "Icertis was a game changer for our" March 4, 2019 5.0 The Icertis team was extremely helpful during our setup and roll out. The level of support that we have continued to receive has been remarkable. The support team is extremely responsive. Pros The best part of the Icertis software was to allow us to have all of our contracts in one place. Having the software in place is also allowing us to track our DBE CUF checklists and DBE requirements for contracts that require that type of tracking. Cons The one thing that has been a challenge for our company is the reports that are within Icertis. We struggle getting the data we want in a format that makes sense to our business. Review Source Mustafa Alp B. System Development Specialist Consumer Goods Used the software for: 6-12 months ### "Good Process Steps" January 9, 2020 3.0 Icertis contract management solves our contract database problems. Pros You can easily create a contract management process. Also approval process is so easy for approver and contract creator. Cons Program is not so user friendly. Also visual images are so not good, it has so basic images, it should be developed. Review Source JK Jim K. Buyer Used the software for: 6-12 months ### "This is a good tool but will require getting used to the unique and new capabilities." May 17, 2018 4.0 Pros Allows for one stop tracking of vendor agreements. Electronically housed and tracked for both internal and external users. Cons The functionality of icertic is not user friendly but will be learned over time with more use and experience. Review Source KS Kim S. Category Manager Food & Beverages Used the software for: Less than 6 months ### "It is still early but the tool has been great to work with so far!" May 17, 2018 5.0 It allows us to have everything in one place. Very organized and easy to use Pros I can find everything I need all in one spot. It is very easy to use and not hard to learn the tool. I would highly recommend it! Cons There is very little that I dislike at the moment. Since it has only been a short time of use, I haven't found anything that really bothers me yet. Review Source JA John A. Project Analyst Used the software for: Less than 6 months ### "I had an awesome experience working with the beta site, uploading contracts for review." April 24, 2018 4.0 Pros I liked how accurate the platform was with identifying the fields listed within the contract. There was a function that showed the weight of the attribute match. Cons The system could use more development in the Artificial Intelligence space. Conversion of contracts are difficult when a business does not have a standard contract type. Review Source BH Brad H. Category Manager - Beef Marketing and Advertising Used the software for: Less than 6 months ### "Excellent" May 17, 2018 5.0 Much easier to work with than our old word document process. Pros Easy to navigate. Very intuitive. Email prompts easy to use links are helpful. Simple signature process is also helpful. Cons A couple times when I used the system it took a while of for it to reply to me. Had to check back to ensure that I did it correctly. Review Source BP Brizl P. IT Marketing and Advertising Used the software for: 6-12 months ### "Maximizing Contract Efficiency with Icertis Suites" February 7, 2023 4.0 I use Icertis Suites software to manage my contracts. It helps me automate many of the tasks I used to do manually, and it makes it easier for me to keep track of all the contracts I have. This has saved me a lot of time and effort, and it's helped me reduce the risk of contract-related errors and breaches. The user-friendly interface is easy to use, and everyone in my organization has adopted it quickly. Icertis Suites has really helped me improve my contract management skills. Pros It helps me manage our contracts more efficiently by providing a central repository. The user interface is easy to use, making it easy for me to create, track and monitor contracts. This has helped us reduce mistakes and improve our efficiency.It has powerful reporting features that help us understand how our contract management processes are working and how we can improve them. These reports are important for making good decisions, and the software's security features help keep sensitive information safe. Cons It can be confusing and cluttered to use, making it difficult to find what you're looking for. This can lead to frustration and a decrease in productivity. Additionally, the software can be slow and unresponsive, causing delays and making it harder to manage contracts. Finally, the software doesn't always work well with other systems, causing difficulties in transferring data and creating an efficient workflow. While the Icertis Suites software has a lot of features, these issues can make them less effective. Review Source TJ Trevor J. Contract Administrator Used the software for: 1-2 years ### "Icertis made creating NDAs a breeze. " April 24, 2018 4.0 Pros I like the ease of use for this software when creating NDAs and other smaller documents. The integration with DocuSign is seemless and internally the process is much more efficient. I also like that it is a hub for all of our users to store their contracts, when in days past we had to go looking for documents in personal folders. Cons It's a bit clunky with larger agreements and much of then negotiations have to take place outside of the software. I also dislike how many updates I get when creating a single document, something I'm sure I could turn off but I have yet to find out how. It is also a bit of a bear to upload contract on third party paper to the system, something I believe is about to change. Review Source SC Sachin C. Senior Manager - Legal Information Technology and Services Used the software for: 2+ years ### "A User friendly and robust contract management tool" March 9, 2017 4.0 We have been using ICLM for more than 2 years now. We have managed to overcome the challenges that we had been facing in our traditional way of managing contracts. Contract Management has become a lot more easier now. The team at ICERTIS understood our requirements and has been able to customize the tool as per our needs and to our satisfaction. The tool is quite user friendly and we have seen faster acceptability of the same within our sales team located across the globe. Review Source PC Patrick C. Senior Supply Chain Manager, Indirect Procurement Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "GREAT PRODUCT!" April 24, 2018 4.0 A consolidated platform to perform all contract management functions. Pros Ease of Use and the Contract management capabilities. The ability to quickly and accurately identify contracts and the platforms agility. Cons Currently, I do not have any feedback for this section. However, I will state that I have been engaged with partners at Icertis and they are continually investing in the platform and the identified future enhancements are cutting edge. Review Source MO Mike O. Application Function Analyst Logistics and Supply Chain Used the software for: 1-2 years ### "FBHS Icertis Review" November 7, 2018 5.0 Its been a great experience overall. We have a great project manager and support specialist assigned to us and most of our demands are constantly met. Pros Its easy to use and it provides the automated workflow that has allowed us to implement processes that require collaboration and approvals for certain agreement thresholds. Cons Not a software issue but i would like to be able to control the priority level when logging icm issues. Review Source AM Albanis M. lawyer Law Practice Used the software for: 6-12 months ### "impressively improves the management of conrates and their administration. it is very useful" May 10, 2018 4.0 Pros it allows me to visualize all types of contracts (corporate, sale and purchase); improve my commitment at the time of compliance with the contract thus also improving the management of my business. It is very simple to use, saves time and provides me with extensive solutions when managing a contract Cons I can not complain about such excellent and useful software at the time of facilitating the management of contracts. is a tool that guarantees and helps in legal process services regarding contracts and their compliance Review Source pP peggy P. category manager Used the software for: 6-12 months ### "This is a great way to organize, and navigate our agreements. Keeps us inlign and on time!" May 17, 2018 4.0 timely approvals Pros link buttons and ease of approval. This has allowed me to keep my contracts organized and accesible. I love that I can view easily and be able to navigate our agreements for approval or rejection. It allows our team to develop communication. I appreciate the ability to approve at my own pace as well. Cons not much. The only thing i would say is that we need to have a better "listing" system. This is the only thing i would say. Review Source PR Phil R. LCB Supermarkets Used the software for: 6-12 months ### "It has been ok" May 17, 2018 2.0 At this time I do not have any other than the company is dedicated to it. I will be 100% behind it because I am 100% behind my company. Pros There is not anything at this time I feel there is a Pro to the software. It is part of my company and I need to learn it. Cons The program is classic legal products and is a large step back from ease of use systems. The system has too many areas to go to and you cannot put them together for seamless functionality Review Source NK Nilesh K. Associate Legal Services Used the software for: 6-12 months ### "Top Notch Configuration" November 3, 2022 5.0 Icertis provides configuration and customization uptil zero level which is really helpful while catering to global clients. Pros Icertis is a complete package which caters to end to end CLM right from build to execution. Cons Too many dependencies on back end team for configuration. A lot of downtime too. Review Source JB Julia B. Paralegal Used the software for: 1-2 years ### "Fantastic product" May 17, 2018 5.0 Pros The system is very user-friendly, easily customizable, and has a sleek, pleasing appearance. Our internal clients are very enthusiastic about using the platform. ICertis also releases new versions every six months, so you are continually seeing improvements and innovation. Cons There is a steep learning curve from an administrative perspective, but everything is pretty logical Review Source KB Karen B. Logistics Manager Used the software for: 1-2 years ### "Icertis is the most complete contract management system I've utilized in my 20+ years in Logistics" April 24, 2018 5.0 Pros Very easy to update contracts and track changes and updates. Also, it knows what I can update and what legal needs to review Cons Set up for Logistics can be difficult when the platform is focused on the main business. There is some limitations due to the need to create a template and not able to create ad hoc. Review Source Similar Products Featured ## Related categories [Contract Management](https://www.capterra.com/contract-management-software/)