# You'reOnTime Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is You'reOnTime the right Medical Spa solution for you? Explore 47 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133033/You-reOnTime/reviews --- You'reOnTime 4.9 (47) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of You'reOnTime Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews SC Sadiah C Salon OwnerHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “Easy to use booking system for all appointment bookings, online, walk in or over the phone.“ December 9, 2020 ## Showing most helpful reviews Showing 1-25 of 47 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RW Robert W. Finance, marketing and support Health, Wellness and Fitness Used the software for: 2+ years ### "All the functionality that any beauty/hairdressing business could want" September 7, 2018 5.0 The software enables our 5 part time self employed therapist to access their diaries from anywhere, book clients and process bookings and payments whilst allowing management total overview and full financial reporting. Pros Simple to use. Easy for staff, easy for management functions. Provides all the functionality that you could need. Website downtime is almost non existent. Support is instant and effective. Friendly helpful staff. Cons Difficult to think of anything to dislike Review Source GP Gary P. Owner Used the software for: Less than 6 months ### "Needs higher than 5 stars" September 6, 2017 5.0 Pros I searched and searched AND SEARCHED and had nearly given up on finding software so good, so complete and at this value for money. It was one of the last I came across after looking at and spending time with up to a dozen other packages. Then I found this and it kept ticking boxes and I was like I can't believe it..... It's got everything !!! And the tech support - unmatched in just about any software I've used (in any genre). I think this is because they are still small(ish) and growing and there is a very active owner developer. But this is super great as the response to requests is so quick and timely and EVERYTHING I've requested to be tweaked or added has been done !!! I can't speak highly enough of this software and it SHOULD DEFINITELY be on your shortlist to trial. Cons umm... umm.... nup got nothing. This does it all. When I first started trialling there were a couple of things as I say it didn't have or weren't suited for a large busy salon - but the developer has added these now. Review Source TH Tish H. Owner/stylist Used the software for: ### "The staff works hard to fix your issues on the fly even it concerns a software tweak." June 12, 2015 4.0 I was very hesitant about paying monthly for appointment software when I am a small salon with only two of us. I tried several programs before I settled on you're on time. They were ok but lacked several features that You're On Time offered. I was using a free program before and was happy with it for the most part but wanted to be able to check my schedule from anywhere and this was the one that had what my free program had with the exception of having a standardized chemical record card format. But the this did not outweigh the rest of what it had to offer and now I can check my schedule, my finances and everything from my living room or in the doctors office. The other ones looked at didn't have the customer service along with the flexibility of scheduling. One of the other softwares I was teetering on didn't allow you to double book without jumping through hoops and having to split a single service into three parts just to be able to double book. This one allowed this to happen but still warned me about it so it was the deal clincher for me. The only thing i found missing that I wish it had was a way to check you dailyincomewith one lick instead of having to go through the process of changing the default month to month date. Other than that, I'm extremely happy with my decision. Review Source AM Annalysse M. Owner Used the software for: ### "Our Beauty Therapy Clinic loves YoureOnTime!" June 12, 2015 5.0 I chose YourOnTime for my dynamic Beauty Therapy Clinic because of its affordability and inclusion of all the essentials features I was after such as; online booking, access from anywhere, reports, staff commission, unlimited staff numbers, more than one location, appointment reminder texts etc...the list is endless. All of my staff have different levels of technology and computer experience, and we have all found YoureOnTime easy to learn and use. The program is straight forward, and I am not aware of any other similar programs that have all the features YoureOnTime does, let alone for the most affordable price. I am a salon manager who travels and is often off-site doing makeup and commercial clients. YoureOnTime has made my role so much easier as it can be accessed anywhere through the internet, including on my phone. We use the site and app on an ipad and chromebook in the clinic. The marketing component means our clients get reminder texts, and personalised individual texts we like to send. We have also uses the email marketing....and of course our clients love the loyalty points program most of all! Anytime we have a question, or inquire about about a feature the YoureOnTime staff reply swiftly with detailed information or clear instructions if we need it. YoureOnTime is always having new features added and being improved keeping up with both technology and the industry we love. Review Source JD Josh D. director Used the software for: Less than 6 months ### "A MUST have in my business" February 6, 2017 5.0 as a new tattoo and tattoo removal studio, we were looking for a CRM that does everything for us. when i told my artists about the transition from a paper diary to this they were really hesitant and said it was going to be too difficult however after 5 minutes they both love it! avoids any double booking and so easy to confirm appointments and minimalise cancellations. clients and staff both love the online forms for our client details and waivers. makes the whole process so much more professional and easy! tech support has been fantastic at helping out with the setup after i made a few mistakes. the customer support we found was incredible! we would recommend this product to any business that works on taking appointments and running multiple staff. Pros ease of use and customer service Review Source NL Neal L. Managing Director Used the software for: ### "INDISPENSABLE!" June 12, 2015 5.0 This is a invaluable product which has quickly become the backbone of my salon administration. Having persuaded my partner to ditch the appointment book and come into the 21st century I was faced with a myriad of choices for appointment software. I trialled a couple of other products which were soon discarded as they did not have a local messaging feature and thankfully gave You'reOnTime a go. It's so easy to use and right from the start Craig and his team have been on the ball with any queries which we have had. The stylists love the ability to see their appointments in real time and the internet based system means that I can always book in a client wherever and whenever I like. A great summary page enables you to see sales and a whole host of other information from week to week and also against benchmarks you set yourself. Added to this the system is fantastic value for money and is constantly being updated (12 since we started 7 months ago). I couldn't rate it highly enough! Review Source JD Jaclyn D. Salon Owner/Operator Used the software for: ### "We use You're On Time for our busy hairdressing salon located in Singapore. " June 14, 2015 5.0 We have been using You're On Time since we first opened our salon which began as a small business with just two staff members. We are now a team of 17 and with the growth of our business You're On Time has been with us every step of the way. We are based in Singapore and although there is a time difference, Craig personally replies to all our queries promptly and helps us with anything we need. The attention to detail is incredible and the customer service is second to none. The sms service has erased our problem of no-shows and all our stylists have the app on their phones so they can see the hours they are working and what upcoming appointments they have booked in. The ease of this software program and the fact that it stores all our information saves us so much time. We are so happy to be using You're On Time for our business and we are very grateful to Craig and his team for all their help and support! Review Source PP Peta P. Owner/therapist Used the software for: ### "Great salon software at a great price" August 29, 2014 5.0 I moved to this software last year and have been very impressed overall. At first I was hesitant with the company being based in Australia but the speed of reply to any emails was fantastic (bearing in mind the time difference from the UK) and that still continues. The software does all I need at the moment and I'm sure that I'll keep discovering new reports, etc. I am also very happy with the price. The software may not look as glamourous as some of my colleagues software packages but they are paying significantly more for their software and yet they do the same thing! I was also delighted when Craig took all my old software files and uploaded them for me because the format was causing me some problems. I'm yet to do an end of year balance but I am confident that it will be fine. I really can't find a con. A very happy customer. Review Source ZK Zaid K. Owner Used the software for: ### "Best Salon Software" June 22, 2015 5.0 Make your life easier with youreontime software, you need this software to control your Salon. I came from IT background, and I have tried all other software. You will not have all features with reasonable price unless you use youreontime. Don't waste your time with other applications, use youreontime, promise you will be satisfied. The software is easy to use and learn, the customer service is amazing, the response time was less than 15 min for all cases I have opened. It has a marketing tools, which can help you to reach your goals in a very professional way. I would recommend to try it for free (one month), and after that I'm sure that you will buy it. At 4 Girls Beauty Salon (Dubai), we user youreontime and we are very satisfied with it. Review Source RM Rachel M. Therapist Used the software for: ### "Does everything I need to run my business efficiently and easily." June 14, 2015 5.0 I have been using You're On Time for several years now. When I was originally looking for a system it was the only one that could offer everything I need. It manages all my appointments and allows me to maintain thorough client notes. It is easy to navigate and fully customisable for my products and services. In addition, I can access it via my phone or iPad and it also interacts with my website and facebook page so clients can book their own appointments. The customer support they provide is excellent. It has ranged from explaining how to use functionality to developing new features and has always been amazingly personal and prompt. I recommend it to anyone who is looking for a system and personally believe it to be excellent value for money. Review Source AM Annalysse M. Owner Used the software for: ### "Youre on Time" August 29, 2014 5.0 I really like using YoureOnTime, and recommend it often. It has all the features, and my staff members are able to use it. I like that it is constantly enhancing also. Any feature that needs improvement, your feedback is listened to and the feature is sometimes even changed in response, or already in the process. I find the voucher system still hard to issue and redeem Review Source Response from NewChurchTek August 29, 2014 Thanks for the feedback Annalysse. Send us an email about vouchers and we will look into it. RG Renae G. Owner Used the software for: ### "So far So good" June 12, 2015 4.0 Im liking it, little confusing but get help very quick. few things that are easy and some hard. would be great to have the text message for confirmations go out and then when they reply with yes the appointment turns green or if they say no then turn red. but thats nothing.. its very convenient when its online so i can access it from anyway :) love how people get book online and even have it through facebook Review Source ML Melanie L. Owner Used the software for: ### "Amazing affordable clever ! " June 13, 2015 5.0 Amazing software . The things that you can do with you're on time are phenomenal . Easy to use clear concise we love it and couldn't imagine changing . Customer service is second to none and all queries are dealt with professionally and super quick. There's nothing we don't like about it and we find new things on it all the time ! Review Source AS Ann S. Proprietor Used the software for: ### "Since I introduced the system to our beauty salon appointment taking has never been easier" June 13, 2015 5.0 I can manage appointments for all staff in both my businesses. It is one of the most affordable I have come across and used. I love the fact that you can add client notes at the time of making the appointment. I find the support team very helpful and prompt. Review Source KN Kellie N. owner Used the software for: ### "Love it, and the customer service!! A+++++++++" June 15, 2015 5.0 It's all great!!!!! No problems. Every issue I've had has been on my side, and customer service has helped me promptly on everything. It's is truly the best Review Source RT Russ T. Used the software for: ### "very good stuff!" February 13, 2015 5.0 easy to use, right to the point, does everything we need! Review Source EDUARDO O. ASESOR DE IMAGEN/STYLISTA/MAQUILLADOR Health, Wellness and Fitness Used the software for: 6-12 months ### "Efficient tool! Very easy to use." January 6, 2020 5.0 I love that it is very complete, I consider that one of the most outstanding features is that it provides the possibility of generating a database of our customers, with an added profile which has allowed us to manage offers and promotional packages, in addition to its effective appointment booking system and automatic tracking. Another aspect to highlight is that as a business owner I rent chairs to my staff, where they earn a percentage of sales and services provided to customers, You'reOnTime is one of the few tools available on the market that between its functionality provides the management of rental cabins or chairs ... Last but not least I love the layout of the board and that within the calendar can be distinguished thanks to the different colors used to know the status of the appointment. Pros You'reOnTime is an online system very easy to configure, navigate and use, has a very simple but functional design so it does not require learning curve, as its interface is very friendly, in terms of its operation is very complete and robust and provides many flexible and automated functions, which will facilitate the management of your business, from administration, management of employees and customers, inventories and payrolls, such as billing and point of sale (POS) more, all in a package easy to use and affordable. Cons I consider it should be done an update and develop Apps that modernize the system, in addition to facilitating integration with other mobile applications such as Whatsapp for the generation of alerts and notifications, to go to the forefront, because emails and SMS, today are not at the forefront. Review Source VR Verified Reviewer CEO Consumer Services Used the software for: 2+ years ### "Fantastic Team and fantastic product" December 5, 2020 5.0 Fantastic product, good quality and good communication on all levels ans aspects Pros It's a 100% match of what we were looking for. The most important with a SAAS solution is that \[SENSITIVE CONTENT HIDDEN\] and his team are avaialbe for support, for sharing ideas and also implementing new features based on request. I know many tools out there where you will be treated well during sales phase, but afterwards you are left alone. Cons I don't see any downsides for us, even \[SENSITIVE CONTENT HIDDEN\] is in Australia and we are in Europe, timezone has NOT been an issue for us, support is fast and good! Reason for choosing You'reOnTime it was a nearly 100% match Review Source LM Lauri M. Owner/stylist Cosmetics Used the software for: 2+ years ### "I can’t function without You’re On Time" June 29, 2021 5.0 Great! I’ve been so happy with You’re On Tine. I don’t know what I would do without it. I would be lost. Everything is right where I need it. Pros Everything I need to run the business end of my salon is in one spot. My clients love getting text reminders and email reminders. Cons The end of day “close out” could be less complicated. Sometimes I have to change rescheduled appointments because I couldn’t schedule with another appointment. Review Source SC Sadiah C. Salon Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Fantastic Booking System " December 9, 2020 5.0 I have been using the software since 2014 and think it is great. I am able to use it with ease. It has so many great features online booking, online shop, up sells, payment gateway integration, ability to take deposits or full payment in advance, client online forms, pre payment feature, gift vouchers, email reminders and so much more. It is great value for money and I would highly recommend. Pros Easy to use booking system for all appointment bookings, online, walk in or over the phone. Full client history, forms, payment information and so much more. Always updating and adding new features and functions. Cons Automatically email individual client forms is not a feature yet, you can auto email all incomplete forms but not choose which ones so it is a manual process. Also the ability to archive clients would be great. Marketing could be improved. Online shop feature is fab better integration into our own websites would be great instead of having to use the mini site. Review Source Adriana R. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "You're on Time is GREAT" September 18, 2018 5.0 I am always amazed at how quickly CSR responds to my questions and emails. It usually only takes minutes to get a response even though I'm in the US and he's In Australia! Pros The software is very intuitive. Every time go to look for something I need I can find it or figure it out quite quickly and it seems like they've thought of just about everything. Cons An app for easier online booking would be great. Review Source BC Ben C. Manager Arts and Crafts Used the software for: Less than 6 months ### "Happy with the support" December 6, 2020 5.0 Was great to have a run through with \[SENSITIVE CONTENT HIDDEN\], he really answered all questions, very knowledgeable of the software and was able to customise to our needs. Pros I have only been using this product for the last couple of weeks and look forward to fulling integrating the software in the next weeks 100%. Current issue with what I have been previously using is software entry corruption and so far so good with You're on Time. Look forward to using more features. Cons Ease of use for image uploads. A app for android and iPhones might make ease of use easier/more user friendly. Alternatives considered [iTattoo](https://www.capterra.com/p/181199/iTattoo/) Reason for choosing You'reOnTime Australian Based, Contact and support. Screen setup. Switched from [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) Current issue with what I have been previously using is software entry corruption Review Source RW Robert W. Administrator Consumer Services Used the software for: 2+ years ### "An excellent simple to use diary and record system for beauty and hair (and other trades)" July 12, 2017 5.0 A full client record system plus an excellent diary system which is easy to use. The data records are excellent Pros Ease of use, great customer support, relaibility, The flexibilty of the client records and diary functions is great, online speed is good, additional functionality and data recording is all that a small or medium sized salon could want Review Source HW Helene W. Nail Technician Cosmetics Used the software for: 1-2 years ### "Best Software For My Growing Business" June 11, 2019 4.0 I love the reporting and dashboard, I'm able to plan ahead for sales and marketing. I also love that I can manage all aspects of my business, marketing, products sales, staff, appointments.......everything Pros I love that this software works great for my salon as a "one man shop", and will work perfectly when my business grows. Cons I'm not a fan of the email templates, they are very basic, and not brandable for my company image and my clients, plus the shortcodes don't exactly work. Review Source RS Rachelle S. Owner Consumer Services Used the software for: 2+ years ### "Works great for my business " June 12, 2019 5.0 Easy to use and train on. Easy for my clients to use to book online. Customer service is friendly and helpful. Price is right for my business. Pros Very easy to use and set up. Started working in minutes. Customer service was quick and helpful. Cons Not being able to custom set up some parts of the program. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.