# Page 9 | TenantCloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is TenantCloud the right Property Management solution for you? Explore 451 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133029/TenantCloud/reviews --- TenantCloud 4.3 (451) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 15th, 2026 # Page 9 - Reviews of TenantCloud ## Showing most helpful reviews Showing 201-225 of 451 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BV Ben V. Owner Real Estate Used the software for: Less than 6 months ### "Easy to get started" September 15, 2021 4.0 Pros It was easy to get started, Even with it being my first experience in rental property Cons I feel some of the choices it has you make a lock you into a certain amount where are you can’t change your mind about some thing without Erasing it and redoing it completely Reason for choosing TenantCloud I tried landlord studio and the cost structure it was much higher And I didn’t have any additional functionality that I needed Review Source KC Kelli C. Office Manager Real Estate Used the software for: 1-2 years ### "Tenant Cloud is the perfect solution for us! " November 25, 2019 4.0 Great experience, I would recommend they take requests and complaints more serious. As well, when making changes with updates, ensure that they are updates that consumers need or won't affect their current uses. Pros The ease of use, and ability to personalize most of the information input into the software. Cons The updates that are made regularly often affect items we were using and then they are no longer useful to us. Alternatives considered [Propertyware](https://www.capterra.com/p/25491/Propertyware/) Switched from [Propertyware](https://www.capterra.com/p/25491/Propertyware/) Propertyware is to in-depth of software, and requires too many fields for each entry or item you want to include. Review Source Response from TenantCloud March 25, 2020 Thanks for your great review, we really appreciate that. Jeffrey A. Copywriter Marketing and Advertising Used the software for: 1-2 years ### "Functional, but ultimately not a good fit" August 23, 2022 4.0 Pros The layout is okay, it made it enjoyable to use. The accounting and lease options were hard to use though. Cons The app had issues, I had to keep signing in over and over. Resolving issues with customer services took ages Review Source Response from TenantCloud August 30, 2022 Jeffrey, We're sorry to hear about your experience using TenantCloud. It's truly important for us to know how we can improve. That's why our team is always open to any feedback! We appreciate your thoughts. VR Victoria R. Property Manager Real Estate Used the software for: 1-2 years ### "TenantCloud Review" July 18, 2023 3.0 Pros Low cost and user friendly for tenants. Cons It does not "force" tenants to pay all charges on account, they can select which ones they want to pay. It is very difficult when the system does not have a "rolling/running" ledger. Reason for choosing TenantCloud Cost Review Source DY Diego Y. Managing Member Real Estate Used the software for: 2+ years ### "Best option for small landlords" September 27, 2019 4.0 TenantCloud has been crucial to managing my rentals the last 2-3 years. Extremely helpful for recording my expenses and receipts and has been a life-saver come tax time when I need to do a final reconciliation of all activities. They're always improving it too, so I can tell they really believe in their product. Pros The free option for landlords/owners under 75 units is essential as a cost-effective way to manage your rentals. It's cloud-based and with constant updates to it's features and reporting. Allows for online tenant screening and standalone sites for individual units to list rentals. Very user-friendly interface allows me to enter expenses and collected rents in minutes and not waste any more time than I have to. Seems pretty robust with several features that I don't even use but I can see how they might be useful to institutional or larger landlords. Definitely recommend this product. Cons The report formats are not what I would choose, but they can be exported to excel and customized a bit so it's not a big deal. Never had to contact their customer support so I really don't know how they are, but I imagine they're pretty responsive given what I have read. Review Source VR Verified Reviewer President Real Estate Used the software for: 6-12 months ### "Simple for Starters in PM" December 2, 2021 5.0 For a simple property manager, it does all the essentials and works great with the phone App. Has all the necessary features for starters in the PM business. Pros The tracking of accounting and invoicing. Cons On the messaging side, it can be done much user friendly. Review Source SG Scott G. VP Real Estate Used the software for: Less than 6 months ### "Very useful tool for small property rental " July 29, 2022 5.0 I'm happy with the product so far - I plan to explore the tenant portal in the future to see if I can use that with my tenant. Other than word of mouth this was the only marketing I did to rent the property and we had a qualified inquiry in less than 2 weeks, along with a handful of others who had less than desirable credit. Pros The free version of Tenant Cloud allows you list your rental property and publish it to multiple leasing sites including Realtor.com and Apartments.com. Applicant pays for background and credit checks ordered through the tool. With the first level pay site - approx $12/ month - you can accept ACH payments from tenants and keep track of payments, etc. For a $20 fee you can receive a complete property analysis with local comps to help set a fair rental rate for your property. Cons I paid twice for the property analysis because the first time it allowed me to overwrite a square footage field that was derived by a formula and my total square footage on the analysis ended up being more than 3 times the actual square footage and I had to run it again. Review Source Response from TenantCloud August 3, 2022 Thank you for the feedback! If there are any questions, please contact our Support Team. We will be happy to assist. TA TonyaMarie A. Neighborhood Building Non-Profit Organization Management Used the software for: 6-12 months ### "Impressed " July 18, 2023 3.0 It has been well. May be using the background check services in the future Pros It is very simple to use. I would like to add more users but that would be an additional expense. Cons I think the overall product is fine. I dont like however how it auto populates rents before the first of the month Review Source JN Jordan N. Landlord Real Estate Used the software for: 1-2 years ### "Self-serving meddlers" April 15, 2020 1.0 Terrible. Bad software. Bad leaders. Will do whatever suits them including talk to your tenants without you knowing. Pros Nothing. Stay away because they will interfere with your business. Cons TenantCloud \[SENSITIVE CONTENT HIDDEN\] is a reporter and during the COVID-19 pandemic sent a survey to ALL tenants suggesting MULTIPLE ways to avoid paying their rent and asked if they would speak to a reporter. TenantCloud never told the Landlords about contacting their tenants or asked permission. Review Source Response from TenantCloud May 13, 2020 We are sorry to hear about your experience. We would like to inform you that we are taking into consideration your opinion to become better. We would also like to add, that the survey you have mentioned was sent to registered users at TenantCloud which agreed to take part in surveys and no other contacts, applicants, leads, roommates or dependents were contacted. Once again, as we told before, the purpose was to help landlords and tenants during these unpredictable times. We value your feedback. Best regards and stay safe, TenantCloud Team RB Rachel B. Housing Director Higher Education Used the software for: Less than 6 months ### "New To The Software But So Far Pleased" July 17, 2023 4.0 I've used a handful of other property management software's in the past and I'd say overall Tenant Cloud is very simple to navigate, which I appreciate. It could stand to be a bit more advanced in its capabilities, but perhaps simplicity is what they're going for, and there's nothing wrong with that! Pros Overall the software is easy to navigate, but I'd say the customer service is really what stands out to me. As I'm new to the software naturally I have questions, and I've been able to get them all answered quickly, if not right away. Cons I wish there was a way to switch tenants from one unit to another relatively seamlessly, rather than having to end a lease, pay out a deposit, reapply the deposit etc etc. Review Source HH Hung H. Electrical Engineer Consumer Electronics Used the software for: 6-12 months ### "TenantCloud App Benifits" April 9, 2024 5.0 I like the app. It is a great tool to use. Pros Easy to keep track of rental and expense transactions Cons Slow update and money transferring between my bank account and TenantCloud account Review Source Andrew S. Proprietor & Software Engineer Real Estate Used the software for: 2+ years ### "Absolutely horrendous user experience" June 15, 2020 2.0 I wanted to like it. Their customer service is friendly, but ultimately unhelpful because the software is poorly designed. They need to hire a UX design firm to overhaul the whole thing. I wanted to like it, I've given it a fair chance. I'm now looking hard to find a better product that I don't get angry about every time I try to get something done. Pros The user interface is aesthetically pleasing. Cons Nothing that you expect to happens, happens. Lease renewals are a nightmare. Can't trust the system to just work. Reason for choosing TenantCloud At the time the payment features in Tenant Cloud were better. I don't think that's still true. Review Source Response from TenantCloud July 3, 2020 Thanks for sharing your experience. First of all, we want to say that we loved the expression about our interface: "aesthetically pleasing". But we are very sorry to hear you had such an experience overall. Our Support Team is always happy to assist and our Dev Team is doing their best to improve our system functionality. Thank you. JL Jason L. owner Real Estate Used the software for: Less than 6 months ### "Unhappy/need help " April 7, 2022 4.0 I have had it a little more than a month and I have not been able to maximize its potential because I keep running into issues that I cannot find assistance with addressing. Pros I mostly like its potential of the software being able to help an owner with everything from screening tenants to moving them into the available unit. Cons There is no human on boarding. They have a chat which seems like a bot that hasn't been awfully helpful. I have had many issues trying to sign up for a free demo because the software will not accept my phone number to register. The youtube stuff is OK but there is nothing like a human to answer questions. So, my biggest con is customer service and the on boarding process. Reason for choosing TenantCloud I like the potential of the software, I just not have been able to realize that potential yet. Review Source Response from TenantCloud April 20, 2022 Jason, thank you for sharing your experience with TenantCloud. We are sad to read this, but we would like to assure you that our Support Team is helping our users through the phone support that is available Monday through Friday, from 9 AM to 5 PM CST via 1-888-364-7408. We also support our users via emails at support@tenantcloud.com and via our support ticket system. Our team will be happy to assist if you reach out. SP Samantha P. Property Manager Real Estate Used the software for: 1-2 years ### "Lifesaving Software" July 17, 2023 5.0 Great! Pros Tracking rent, tracking expenditures, maintenance request tracking Cons Some minor accounting features like the ability to adjust recurring expenses Switched from [RentRedi](https://www.capterra.com/p/199707/RentRedi/) Charging for payments Review Source SZ Steve Z. Broker Real Estate Used the software for: 2+ years ### "Great Value for all Property Managers" July 17, 2023 5.0 Very good experience for only using the basics of what the potential of the software. Pros online payments for rent is the most important feature that I use. Without this feature I would not use the software. Cons A little difficulty with making changes to accounts and ownership of accounts. But great support to fix the problem. Review Source LM Lewis M. Photographer Marketing and Advertising Used the software for: Less than 6 months ### "Full featured, free property management software" February 1, 2021 5.0 As a complete newbie managing 4 units for a single landlord on short notice this program was super easy to pick up, set up the properties and get rolling. Pros The free version of Tenantcloud has absolutely all the features you need from a management program. You get up to 75 properties to manage for free, and that genuinely feels like the only limit to the free version. With the smallest bit of accounts and financial knowledge the program just intuitively makes sense without needing to be dumbed down. It's well laid out, customisable and helped me get on top of things during a very stressful handover. Cons Small bugs can be slightly annoying, one tenant had trouble connecting to their profile and it took a few connection emails back and forth, but it worked out within half an hour (tenants don't have to connect to the app, the main benefit for them would be seeing their financial position). Recording manual payment is very easy, though you can't manually record an OVERpayment through the "receive payments" button, it always returns to the expected payment amount, overpayment can only be recorded through the invoice directly. Honestly these are TINY issues which have cost me seconds. Reason for choosing TenantCloud Free, full featured, generous limits to use of the free version. Honestly come for the free, stay for how good it is. Review Source GG Grace G. Landlord Real Estate Used the software for: 1-2 years ### "Great easy to use software" January 30, 2023 4.0 Helps me stay organized with my business. Pros I like how user friendly this software is. Also if I ever have a support question, their team always responds within a few hours which is highly appreciated. This is a great software for anyone in property management. Cons I dont understand why I can no longer hook up a savings account for my deposit account. Review Source PA Pj A. Owner Real Estate Used the software for: 1-2 years ### "Great Software for Rental Investor" October 2, 2023 5.0 Pros The user friendly interface allows for the real estate investor to access financial data, current rents and status of current projects. Cons As an end user, TenantCloud doesn't allow access to features that would benefit the process of evaluating individual properties. Review Source AM Anthony M. Communications Technician Civil Engineering Used the software for: 6-12 months ### "Small landlord" July 10, 2020 4.0 So far, my experience with TC has been great. I enjoy using the platform and have recommended it to several other investors. Pros I really like being able to track maintenance requests, collect rent, store documentation, and interact with tenants all in one single platform. I love my spreadsheets, but this has helped me eliminate a few. I'm also hoping this helps with next tax season to generate a simple file to upload and reduce some of the annoyance of all the included documentation of owning properties. Cons The only cons I struggle with are more than likely because I don't use it on a daily basis. Using it 1-2 times a month to follow up on rent payments and make sure I don't have any messages can make it a little slower navigating to where exactly I need to be. I also tried to setup recurring rent payments for tenants that haven't switched over to TC yet and I get a weird issue of duplicated rent bills. Could just be me not setting it up correctly, but not a big issue and takes 30 seconds to delete a transaction. The only other minor gripe is $90 for the year in order to use fee free rent collection for tenants. We have VenMo, PayPal, Zelle, etc with reduced to no fees. It's not a bad price (and still tax deductible) but that's my only real con. Review Source Response from TenantCloud July 21, 2020 Thanks for sharing your feedback. Please, create a support ticket via your TenantCloud account and our Support Team will be happy to assist with the issue regarding duplicated rent bills. We really appreciate your positive feedback. SP Stephanie P. RN Medical Practice Used the software for: 6-12 months ### "Tenant cloud makes simplifies your life" July 18, 2023 5.0 I have used Tenant cloud to communicate with tenant. Keeps track of everything in one place. Pros Easy to use, easy to manage property. It is a one stop shop for property managers. Cons Nothing. So far everything has been straight forward and easy to navigate for me and tenant. Review Source VH Veneranda H. Bookkeeper Real Estate Used the software for: 2+ years ### "good" August 4, 2023 5.0 Pros tenant portal for maintenance and payments Cons there customer service could be better. Review Source DS David S. Manager Real Estate Used the software for: 2+ years ### "Gets the job done but not intuitive " September 26, 2023 4.0 Pros Easy to track messages from property manager and lease payments from tenants. Cons It was difficult to view how to setup and transfer payments to the bank account I setup. Review Source LP Luke P. Owner Real Estate Used the software for: 6-12 months ### "Use for Property Management" September 26, 2023 5.0 So far I've enjoyed using the platform overall. The simplicity is nice, I just wish the payment processing time was significantly less. Pros I enjoy the simplicity of this product for accounting purposes on my rental property. It's a great single access point for myself as well as my property manager to interact and record all transactions, issues, comments, and changes. Cons I feel like the processing time is extremely slow, I'll get an email stating my deposit has processed and then it's another week or more before I actually see it hit my account, which I think is incredibly slow in this day and age. That being said, that's my only complaint so I do still enjoy the platform for my intended use. Review Source LS Lee S. Owner Real Estate Used the software for: 2+ years ### "User/Administration" July 17, 2023 5.0 Pros messaging between myself and tenants. ticketing system for any issues. rent collection. single place to keep all records and property information, lease information, etc Cons since the payment system has changed. I now need to pay to transfer funds. Also, fund transfer takes longer than it use to. 10 days for rent to get to my business account. And pay 2 transaction fees every month. use to be free. Review Source JW Jodi W. Property Manager Real Estate Used the software for: 6-12 months ### "Property Management Solution" July 19, 2023 5.0 Pros User friendly, easy to navigate, web and app make it convenient for the admin, maintenance department, and tenants. Cons I've ran into a couple of issues but most of the time the help desk has been able to find a solution. Alternatives considered [RentRedi](https://www.capterra.com/p/199707/RentRedi/) Review Source Talk to a Capterra advisor for free and get results within 15 minutes.