# Page 5 | TenantCloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is TenantCloud the right Property Management solution for you? Explore 451 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133029/TenantCloud/reviews --- TenantCloud 4.3 (451) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 15th, 2026 # Page 5 - Reviews of TenantCloud ## Showing most helpful reviews Showing 101-125 of 451 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NW Nicole W. Landlord Real Estate Used the software for: 2+ years ### "Private landlord with 10 doors " July 30, 2024 5.0 Best option I’ve found. Easy to use. Keeps all my info. Good for doing taxes. Pros I like the app and that I can input expenses as they happen. I also like that I can filter by unit. Cons Lots of button pushes to input a simple expense. Alternatives considered [Zillow Rental Manager](https://www.capterra.com/p/209701/Zillow-Rental-Manager/) Reason for choosing TenantCloud I was used to the system. Review Source AD Avery D. Property Owner Real Estate Used the software for: 2+ years ### "The App for Me" August 28, 2024 5.0 Tenant Cloud is a solid app that I truly have and continue to recommend to my friends and business associates. Pros What I like most about tenant cloud is the quality of product for the price. The app is very modern and rarely have I ran across a bug in the app. Cons What I least like about Tenant Cloud is that some functions can only be done on a computer/web browser. Review Source JW Jonathan W. Owner Real Estate Used the software for: 1-2 years ### "Great program" August 28, 2024 5.0 Great experience and wonderful customer service Pros Easy rent collection system the ensures on time payment!! Cons Nothing really. Great overall product!!! Review Source RD Ryan D. Owner Information Technology and Services Used the software for: 2+ years ### "Tenant Cloud - the rental management solution" August 2, 2024 5.0 Anytime I have had an issue they have been very prompt with their assistance. Overall, I am very happy with the software. Tenants can access their account on their phone, make payments and contact me with any issues they have. All localized to one app which makes things very nice and easy to manage. Pros I like how easy it was to setup my rentals within the tenant cloud software. Being able to access my account from my phone from anywhere is very nice. I like how easy it is to list an apartment for rental and then get the applicants directly in tenant cloud is great. Lease management and billing is very easy with tenant cloud. I have recommended it to multiple people. Cons The fees associated with payments for the tenants. Review Source BB Barry B. President Real Estate Used the software for: 1-2 years ### "Great software for smaller operations " July 30, 2024 5.0 Very happy and is wonderful for the price. Tenants are very happy with the portal as well. Pros Good price Useful website and easy to learn Cons Data filtering resets everytime you go back!! Review Source AD Anes D. Manager Real Estate Used the software for: 1-2 years ### "TenantCloud: Easy to use with great potential for more" July 30, 2024 4.0 Pros Easy to implement and manage rental activities. Cons Poor QA, bugs that delete user data (e.g. Terms of Use). Review Source Maria Rodora T. General VA and Asst. to the Property Manager Real Estate Used the software for: 1-2 years ### "My Tenant Cloud Experience" June 9, 2024 4.0 It was a great experience and it was easier to communicate with our tenant through Tenant Cloud. Pros I like Tenant Cloud because it is easy to use and to manage our properties with integration to our website. Cons We normally ask our tenants to sign-in with their Tenant Cloud account however, Tenant Cloud does not immediately place "Australia" as the default country of origin. In this regard, some of our tenants have rent balances in USD instead of AUD. Review Source WS Will S. Sales Real Estate Used the software for: I used a free trial ### "TenantCloud review" October 31, 2024 5.0 very happy with the overall experience highly recommend Pros Tenantcloud is very easy to use and user friendly Cons can be laggy at times but nothing major that is annoying Review Source Kelly C. Administrative Assistant Real Estate Used the software for: 1-2 years ### "A great tool for property management" May 9, 2024 5.0 Pros Tenant cloud is easy to use for our tenants and for us. It makes it easy to track what is happening where. It allows an open line of communication with tenants and keeps all our documents in one place. Cons There are a few things I think could be better. - Options for creating a tenant profile, some of our tenants don't have or don't use email addresses, it should not be mandatory. There should be an option to create an account with just a mobile number. - You can't send group messages. - Can't invite to apply using a phone number. Often times people want us to text them a link and it is not an option. Review Source JS Jonathan S. Owner Real Estate Used the software for: 2+ years ### "Good product but expensive" July 21, 2023 4.0 Overall I am satisfied at best. It does what I need it to do - though it could certainly be better. The significant changes last year made me regret choosing TenantCloud. If I were just an owner, I'd pursue other options. As a property manager, there aren't many better options out there. Pros The best features of TenantCloud are for property managers. TenantCloud enables appropriate interactions between both property manager and owners and property manager and tenants. This capability is the only reason I have continued with TenantCloud. Cons TenantCloud implemented steep price increases last year, then changed payment processors and added/increased payment processing fees. Unfortunately, once you're setup with all your properties, owners, and tenants, it is difficult to switch to another platform. TenantCloud also does not incorporate true accounting. It does have a transaction page, but doesn't truly track the inflows/outflows of all the money. The effect of some options are difficult to understand when setting things up like a lease. Alternatives considered [TurboTenant](https://www.capterra.com/p/147659/Turbo-Tenant/) Reason for choosing TenantCloud I researched more than TurboTenant and TenantCloud - I just don't remember them all. I choose TenantCloud because they it is designed more for property managers, whereas most of the others are designed for owners. Review Source LC Lee C. Managing Partner Real Estate Used the software for: Less than 6 months ### "Tenant Cloud - A great platform and value" July 17, 2023 5.0 We have recently become landlords and have properties in several different cities in Texas. We wanted a platform to be able to do everything in it from listing, leasing, payment collection, payment records (rent roll) to maintenance requests and records. Tenant Cloud provides all of these features effectively and cost effectively. We especially like the features where Tenant Cloud automatically invoices to include late payments. As your number of units grow, this system appears to be able to grow with your business and I would highly recommend the software to anyone who is just getting started or is looking for a platform that provides a turn key solution. Pros Tenant Cloud provides and a comprehensive platform to list your rentals, find and approve applicants, store and document your leases and agreements, track and manage all payments and receipts for tenants and expenses and to track all maintenance expenses for a property and associated equipment / fixtures. All of these features are at your finger tips online and at a great value!Tenant cloud is also available via desktop or mobile application. Cons To fully utilize the system and it's capabilities it requires some trial and error. While the training is available and well thought out, it will take a novice / newbies, some time to figure things out and get all features deployed.There is one main feature that in my opinion needs to be improved and that is the speed for payments from Tenants to be processed through to the owner's bank account. With Online payments being essentially instant these days, and all rent payments made through Tenant Cloud's portal, there should be no reason that payments to owners could not be done withing 24-48 hours at the most. Currently it takes 7 days or more to get payments released to the owner's bank account. Alternatives considered [Avail](https://www.capterra.com/p/181119/Avail/) Reason for choosing TenantCloud After reviewing all features we found Tenant Cloud provided more of what we wanted in a turn-key solution and for an affordable price point. Review Source RJ Roland J. President / CEO Real Estate Used the software for: 2+ years ### "TenantCloud provides us all the tools we need..." July 19, 2023 5.0 Overall a very good experience. I feel like TC meets our needs well, with additional features we haven't even explored yet. All at an extremely attractive price point for anyone in the business, small or large. Pros TenantCloud covers all the bases that we need in order to effectively manage our properties. From property tracking and online listings, to prospective tenant applications all the way through to lease creation and signature. Once in place, tenant payments, communications, and maintenance requests are all handled in one place with continuity across all parts. Cons I sometimes struggle with the lease renewal process and making sure I am doing things right before actully committing changes. However, recently this is where TenantCloud has really shined. In the first yet or so support was limited to online forums and FAQ's as well as what appeared to be an offshore chat feature that would use the same tools we had and copy / paste answers from these forums and FAQs. In the past year this has all changed and a call to TC Support is now met with knowledgeable persons with a true understanding of the business (many seem to come from PM backgrounds). They will work through challenges with you and help you to confirm you are making the right decisions for YOUR business. Kudos to TC for really stepping up in this area. Alternatives considered [Zillow Rental Manager](https://www.capterra.com/p/209701/Zillow-Rental-Manager/)[AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing TenantCloud App Features and price point, simplicity to do all the things we needed! Review Source DV Derek V. Owner Real Estate Used the software for: 2+ years ### "Well Rounded PM Software at a Reasonable Price" July 18, 2023 4.0 Overall we're very pleased with TenantCloud, and would refer it to other property managers. While there are a few items I'd like to see upgraded, ultimately the value is great for the price. I tested several PM softwares before deciding on TenantCloud and have been very happy with our decision. Pros I like a lot about TenantCloud. To summarize, I like the ability to maintain all property management related features in one place, the ease of use and comprehensive coverage of the accounting feature, the ability for tenants to download the app and submit payments, maintenance requests, etc directly from the app, the reporting functionality is great, and the application process is streamlined and professional looking. Cons It is sometimes necessary to develop work arounds for simple features that are not available such as: creating an invoice for the first payment due on a renewal lease, viewing a lease that is currently out for signature, etc. It would also be nice to remove the per ACH charge given that can be problematic for some tenants. It also takes 5 - 7 days for funds to credit our account after a rent payment has been made, but it used to only take 1 - 2 days which was greatly preferred over the longer timeframe. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[Rentec Direct](https://www.capterra.com/p/120753/Rentec-Direct/)[Avail](https://www.capterra.com/p/181119/Avail/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing TenantCloud TenantCloud had more robust features than Avail or Rentec Direct, but didn't cost nearly as much as Buildium and AppFolio. TenantCloud gave us what felt like the best value between overall functionality and cost. Review Source TE Teresa E. Portfolio Manager Real Estate Used the software for: 2+ years ### "Porftolio Manager " July 17, 2023 4.0 This is well worth the time to implement in your portfolio or private personal hosing units. I would 100% refer this program to others. I have used in my past experiences Yardi, onsite, and hab, and Tenant Cloud is much easier and user-friendly for the residents and vendors as well as the office personal. Pros This feature is great for smaller portfolios under 150 units and for private landlords. The syndication with Zillow and other listings does help some. Great software for the money and easy to use. I love that I can add photos to the work orders when completing and link the vendor and the payments directly to the property and the vendor's profile. Cons It does not link with all programs, it also does not have a lot of advertising so the listing leads are pointless in my region. More advertising to get residents and prospects on the site that are looking for places would be great as well as more functions and abilities to remove some of the formated work orders for the properties. Ex. elevators if you don't have them that shouldn't be an option for the resident to choose for a work order( This would be like one putting in a pest control and it not being included in lease) These happen all the time. Review Source CT Carter T. Director of Operations Real Estate Used the software for: 6-12 months ### "Great Value RMS!" July 17, 2023 5.0 Teantcloud is an amazing RMS offering a full suit of features at a great price. The support team is extremely attentive and always works with us personally to find solutions and implement work arounds for us when permanent solutions will take time to implement insuring we never loose productivity. Pros We love the price point of Teantcloud and the features it offers, while there are definitely more “polished” RMS out there TenantCloud is an easy to use full featured program. Cons The worst part about Teantcloud is the lease builder (which they say is getting a refresh) and accounting. The lease builder is VERY clunky but as a “set and forget” type thing I understand why it’s a low priority. The second of my gripes with TenantCloud is the externally basic accounting, as my company has grown it’s just not enough anymore. Teantcloud does integrate with QuickBooks Online but as a company who uses Xero we are left with a disconnected workflow. Alternatives considered [RentRedi](https://www.capterra.com/p/199707/RentRedi/)[DoorLoop](https://www.capterra.com/p/211768/DoorLoop/) Reason for choosing TenantCloud We chose TenantCloud because of the set of features at its price point and that its cost did not grow as we did. Our primary other option was DoorLoop which we did not go with because of the price per property model. TenantCloud is the absolute best “bang for your buck” in rental management softwares. Review Source AM Alycia M. CFO Real Estate Used the software for: Less than 6 months ### "THE Perfect Solution for ANY Property Management Company or Simple Landlord" July 17, 2023 5.0 Whether you are a company or an individual managing a few properties, I would HIGHLY recommend Tenant Cloud. Their customer service has always been a 5-Star experience for me and my team, and they have helped accommodate all of our needs. Pros We have experienced multiple platforms of Property Management tools, and Tenant Cloud is by far our favorite. It is SO inexpensive, extremely easy to navigate, clean, simple, and perfectly functional for our company's needs. We currently have about 30 properties that we manage through TC, and the sky is the limit with this software. I personally love how easy it is to store property data, list vacant properties, field applications, and background checks - all offered in TC. Cons Honestly, I have yet to run into an area where TC hasn't already thought of it and de-bugged it. I have no complaints to date. Switched from [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) AppFolio was expensive and clunky. Did not sync to QBO and was extremely difficult to navigate, even to pull a simple report. Review Source Patrick G. Broker Real Estate Used the software for: 2+ years ### "Great product for a growing property management company" July 17, 2023 5.0 Pros Tenantcloud is affordable and it has all of the features that you would need to run a property management business. The is a useful tenant portal and property owner portal. You are able to collect rent online and receive maintenance requests. This is a product that can grow with your business. Cons The cons are that the financial reporting is not very easy to read and understand. The property owner portal does not show all of the transactions from the property. Transfering money takes 5-7 days. Online payments charge a small transaction fee. Review Source JC Jennifer C. President, Broker Real Estate Used the software for: 1-2 years ### "Good start, but needs tweaking" July 17, 2023 4.0 It's okay for the money, but could definitely use improvement. Pros Online portal for reporting maintenance needs Cons Don't take me back to the dashboard transactions when I finish a task, instead let me go back to where I was "new tenants vs all tenants, etc) so I can continue with the next owner, tenant, etc. Let me add multiple tenants to a lease, even if they don't "connect" to each other in the applications. Pre-populate an amount in the distribution section so I don't have to remember how much I need to send to an owner. Easier accounting - let me pick an owner when I need to bill a tenant, so the payment gets posted to the owner's account more easily, or to my own account. Let me add to the accounting options for more specific charges, & let me decide who is getting paid for these charges (utilities when the property is vacant, etc). Let me add charges like a "monthly pet fee" without automatically setting it up for a management fee, where I have to delete the mgmt fee every month. Show NSF charges! Process payments more quickly. Give me more control over the accounting sections. Show ALL transactions under the owner transaction tabs, not just distributions. Allow more control over the leases. Let me choose when to charge management fees when a lease starts on a date other than the first. I don't want to charge mgmt fees on the date the lease starts. TenantCloud needs to be evaluated and set up by a property manager, not people who don't understand the ins and outs of property management, how to charge fees, etc. I don't like having to post multiple transactions to get one task done. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[PROMAS](https://www.capterra.com/p/2728/PROMAS/) Reason for choosing TenantCloud Pricing, but it lacks a lot of what the others have Review Source RJ Rachel J. Owner Executive Office Used the software for: 2+ years ### "Great system for property managers!" July 17, 2023 4.0 The overall experience with TenantCloud has been great. I have not found the need to look for a "better" company to provide services. Pros The feature that is most impactful to a small property manager, is the feature that allows your listing to populate on popular rental websites. Additionally, the whole listing process is most important, as it features a background check option and it's all in one system, TenantCloud. Beyond that, the "one-stop-shop" that TenantCloud offers with automation to the property manager/tenant relationship is imparable. Cons A feature that could be improved through the TenantCloud system is ease of use or knowing where to find the feature. For instance, for the small property manager who doesn't work in the system full time, it's difficult to find what you're looking for. However, the help team via chat is wonderful and quickly answers questions and provides help. Additionally, there are tutorials that I would recommend someone new to the product review. Review Source AP Alex P. Agent Real Estate Used the software for: 1-2 years ### "TenantCloud Review" July 18, 2023 4.0 Pros We issue a 5-day grace period for rental payments. On the sixth day, a daily late fee accrues. Keeping track of the late fees, over multiple properties, is challenging. TenantCloud allows late fee tracking, decreasing the risk of making an accounting / invoicing error. Cons We listed a property and received hundreds of leads. Once the property was leased, deleting the leads' information required a click on each name rather than a 'select all' option. Wrapping up the listing was more time consuming because we had to select each unique lead before deletion. Reason for choosing TenantCloud We chose TC because of the podcast. Review Source LV LaShanda V. Broker Real Estate Used the software for: 6-12 months ### "Tenant Cloud gets the job done for us" February 20, 2024 5.0 The staff and customer service at Tenant Cloud has been great. Pros I like how clean the system is and easy to navigate. Cons The only thing thing that I can mention that I like the least is that I wish the payments could be faster. But this is not a Tenant Cloud issue, just a payment processing issue until we want to pay more for transactions or charge our residents to run transactions through their cards. Reason for choosing TenantCloud The only difference that I saw was that reconciliations can be done through Door Loop - but since I'm already here, no need to switch. I'll still do recons through QBO anyway. Switched from [RentRedi](https://www.capterra.com/p/199707/RentRedi/) I did not like that with Rent Redi, tenants could pick and choose which charges they would pay. Review Source DM Denise M. Broker | CEO Real Estate Used the software for: 2+ years ### "ROOF Tenant Cloud Review" July 25, 2023 4.0 I enjoy it, and wouldn't want to go to another company even though most of the things have been changed and features are now charging more. It's safer for me to stay with Tenantcloud because I am a loyal customer to good products. Pros The best part about Tenantcloud is that the customer service and sales have always been personable and available. I love the fact I can have me or my clients call in and they love having live help. Cons Since the trade from Dwolla to Stripe it's been difficult having new accounting protocol and keeping track of the income and expenses in real time. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing TenantCloud Cost and the fact it felt like an upcoming app that would be worth investing in. Switched from [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Cost Review Source DA Dean A. Property Manager Management Consulting Used the software for: 2+ years ### "TenantCloud feedback" July 17, 2023 5.0 I enjoy using TenantCloud. It keeps things centralized and organized for my Management business. Having this system helps me grow my business. The customer support, when issues arise, help issues get solved quickly both for me and my tenants. The big downside is the cost per month. I pay $100 per month when other apps are less expensive. I started using this application when it was significantly cheaper (free initially). Pros \- TenantCloud messenger - Maintenance requests - Listings - Customer service is very helpful and mostly available Cons \- Many times it takes too long to load when you are going from page to page - Stripe system takes too many days to clear rent payments to bank - You can not change the "tenants pay separate" back to "tenants pay jointly" once it is in the system - If tenant was on month to month but then you extend their lease to a one year lease at a higher rate, the system doesn't update their rent amount automatically the next month when it switches over. - It costs too much per month. I pay $100 a month for this, when other apps charge less. Reason for choosing TenantCloud To be honest, it was free at first and user friendly. Review Source JB Justin B. Owner Real Estate Used the software for: Less than 6 months ### "Most of the features I want, all that I need, value at price, sometimes counterintuitive interface" June 24, 2022 4.0 Solid, but a steep learning curve. The features are there, but can be hard to use or find. The user interface could use a redesign. The price structure is good for me, and the feature balance would be perfect if execution was sharper. Pros The features are right and all basically work as they should. The price structure works best for my properties and tenant base and will be something I could growth with. Cons The lease and document templates are difficult to use in the standard product offering, perhaps solved in “growth” mode? The organization of the user interface can be counterintuitive and clunky until you get familiar with it and you risk forgetting. Better cross referencing and access is needed, titles and descriptions are not always clear. More user guides needed. Reason for choosing TenantCloud Combination of feature mix and pricing. Review Source Response from TenantCloud June 27, 2022 We always hope that our product helps each one of our customers accomplish their goals. We can suggest you go with a 14-day trial so you could check if Growth Plan is for you. If not, you can continue using a free version. Thank you for your feedback. KT Kevin T. Owner Real Estate Used the software for: 2+ years ### "Highly Rwxommend" September 8, 2021 4.0 Overall we are pleased but this is a very competitive space. TC needs to keep pushing forward. More interaction with customers letting us know what new functionality is in the pipeline could help with customer retention And satisfaction. Pros We have about 50 rentals and depended on Quicken and Excel before Tenant Cloud (TC) to manage our rentals. We reached a point where we just had to get more efficient. After looking at a number of alternatives, we selected Tenant Cloud. So happy we did. It has GREATLY simplified the advertising, leasing and rent tracking process. The payment reminders, online payment capability and auto late features have increased our overall rent collections. I also really appreciate that I constantly see TC making improvements in their software and customer support. Highly recommend it. Cons You are pretty much on your own when it comes to reconciling Tenant Cloud with your bank account. I’ve been told since we purchased TC that functionality was on the way to help with that but still have not seen it. Also, allowing for more customization and ad hoc reports is needed. Reason for choosing TenantCloud Positive reviews and price were key factors. Tenant Cloud reviews don’t look as good last time I checked though. Competitive space - please keep pushing forward. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.