# TenantCloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TenantCloud the right Property Management solution for you? Explore 451 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133029/TenantCloud/reviews --- TenantCloud 4.3 (451) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 15th, 2026 # Reviews of TenantCloud Ease of use 4.1 Customer Service 4.2 ## Pros and Cons in Reviews SW Stacy W Property managerReal Estate, Self-employedUsed the software for: 6-12 months. “I have been using tenant Cloud for almost a year now and the software has streamlined my leasing process. Once the potential tenant has the application link it is a simple step by step process to get the answers I need to approve a potential tenant.“ September 18, 2025 BS Ben S OwnerReal Estate, Self-employedUsed the software for: More than 2 years. “The transaction tracking. If I want to see the last time a person made a payment it's almost impossible to do sometimes. If I get a check from assistance that applies to multiple months trying to record that and track it within TenantCloud is nearly impossible I have to do that outside of tenantcloud for tracking purposes. “ October 16, 2024 DW Derrick W Managing MemberReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “As soon as the platform can handle credit card reconciliation properly & build out its reporting a bit more, our CPA says we can likely ditch QuickBooks Online for any accounting features we need which would be huge.“ September 18, 2025 ME Maury E OwnerReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “The only thing I don’t like is the payment method to pay for the subscription, if it fails, then the whole use of the app fails, there’s not grace.“ September 18, 2025 MM Matthew M LandlordReal Estate, Self-employedUsed the software for: 6-12 months. “The app makes it easier to keep track of payments and renewals and any issues a tenant may have.“ January 15, 2026 KB Kim B OwnerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “No text message notification to Tenant, does not allow reminders via text to tenants.“ September 18, 2025 WB Wayne B OwnerHospitality, Self-employedUsed the software for: Less than 6 months. “Good tool, helps with payments he most, and at least captures the incoming for tax purposes, good price and therefore value“ January 16, 2026 RH Rickie H OwnerReal Estate, Self-employedUsed the software for: More than 2 years. “If you manage more than one companies properties through your account then payments and questions from all companies go to users that shouldn't see the information.“ October 16, 2024 ## Showing most helpful reviews Showing 1-25 of 451 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Himanshu J. Real estate Sales Specialist Real Estate Used the software for: 1-2 years ### "Managing tenants and properties." December 15, 2024 4.0 It is very useful platform to avoid any move and forth in managing the properties for reselling, renting or for lease as well. Everything related to that can be done on one platform effectively. Pros 1\. Absolutely perfect for small businesses with great cost. 2. Managing rents and properties are not a big deal now. Taking rents online through app is safe and hassle free. 3. Giving rent reciepts and invoice generation is also a quick job to done. 4. Managing and checking properties availability is quick and easy. Cons 1\. Customization in the platform is very limited and restricted. 2. Little bit issues in performance while paying or receiving rents. 3. Customer support is very less knowledagble and not much helpful. Review Source MM Michael M. . Real Estate Used the software for: 2+ years ### "A solid platform for managing properties!" January 15, 2026 4.0 I've been using TenantCloud for over 2 years for my small portfolio of 10 properties. It's a great tool to manage applications, leases, tenant payments, and accounting. I moved from Apartments.com and I'm much happier with TenantCloud. Pros Handling applications in-app along with background checks and deposit payments makes the renting process smooth and as easy as it can be! The accounting side is simple and provides the tracking and accounting that's required come tax-time. Cons I struggle with lease changes and renewals. The interface is a bit clunky and I find myself doing something wrong which results in having to redo it and causing confusion with the tenant. I'm sure I'm doing something wrong in the process... but it's still not as smooth as it should be. Also, while tenants can setup auto-payments, it's not pushed by the platform, so the tenants need to be reminded to set it up - and then they forget to pay. A huge improvement would be to basically default (with the tenant's consent) to setup auto pay, and let them opt out of it if they don't want it. Most/all of my tenants do want autopay, but it's an extra step for them, and when the rent increases, they need to set it up again. Alternatives considered [Zillow Rental Manager](https://www.capterra.com/p/209701/Zillow-Rental-Manager/) Reason for choosing TenantCloud Features and customer service including built in accounting and application management. Switched from [Apartments.com Rental Manager](https://www.capterra.com/p/10013129/Apartments-com/) Cost and reduced features when they were acquired. Review Source DA David A. CEO, Principal Broker Real Estate Used the software for: 6-12 months ### "Feature-Rich Platform, But Accounting & Workflows Needs Work" September 18, 2025 3.0 Overall, TenantCloud is a solid platform with an impressive feature set at an affordable price point. However, in my case, the accounting and reporting struggles have outweighed the benefits, and I’ve started looking at alternative solutions. I think it could be an excellent fit for certain landlords or property managers who value affordability and are willing to work around some of the quirks. My advice is to test the workflows that matter most to your business before fully committing. Pros TenantCloud has a clean, intuitive interface that’s (mostly) easy to navigate. I appreciated the wide range of features it offers in one place—tenant screening, online payments, communication tools, and even a tenant-facing app. For the price, it provides a lot of value and makes property management feel more professional and organized, especially for smaller portfolios. Cons The accounting functions have been difficult to work with and have created challenges in keeping accurate financial records. I had to turn off the QuickBooks Online integration because it was too disruptive to my books. While the features look great on paper, the real-world workflows often feel clunky and require more effort to manage than I’d like. Also the onboarding & new customer support is quite terrible. Alternatives considered [DoorLoop](https://www.capterra.com/p/211768/DoorLoop/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing TenantCloud Without being able to kick the tires, it looked like a well built product for a great price. I've discovered that it's not quite so wonderful and that I'm not the only user who feels this pain. Review Source EL Eric L. Property Manager and Realtor Real Estate Used the software for: 6-12 months ### "Great value for what you get!" September 18, 2025 5.0 Other than the listing reliance on Google only that has caused me significant issues (and they won't change anything as of my last conversation), so far so good. Pros One stop shop for all your property management needs. You can list and manage all your properties for a pretty decent price, especially when compared to everything else that is out there. Their customer support is responsive and you almost always get a live person. Lease management is a breeze, too! Cons The accounting management and reconciliation process is a little funky, but that does not make it any less manageable. It just adds an extra layer of learning that I wish was not there. Also, they only use Google to verify addresses, so good luck listing a brand new house to lease if google doesn't recognize the address yet. Totally not cool. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[Tenant Turner](https://www.capterra.com/p/182607/Tenant-Turner/) Reason for choosing TenantCloud Too expensive or didn't offer everything I needed despite a cheaper price. Switched from [Avail](https://www.capterra.com/p/181119/Avail/) Cost and all-in-one factor TenatCloud provides. Review Source DW Derrick W. Managing Member Real Estate Used the software for: 1-2 years ### "Cutting Edge Cloud Rental Management Platform With Big League Feature Set" September 18, 2025 5.0 Breath of fresh air after trying to manage rentals with QB Online and considering the big alternative apps (AppFolio; Buildium; etc). Tidy yet fully featured platform that has allowed me to consolidate all lease management & rent payments with a single interface. As soon as the platform can handle credit card reconciliation properly & build out its reporting a bit more, our CPA says we can likely ditch QuickBooks Online for any accounting features we need which would be huge. Their development pace is very aggressive which we love! Pros The simple interface and approachability of the platform are spectacular -- so easy to use. And the app team is developing new features at a rapid pace. My tenants absolutely adore using TC to manage and pay rent. Cons The pricing model restricts usage of limited access accounts (like CPA access) which is a bummer. And it has some rough edges when managing commercial leases (like rent escalation schedules; CAM charge adjustments; etc). My only two gripes. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing TenantCloud Ease of interface; approachability; licensing fees were not tilted against me because I have a smaller (16 units) portfolio to manage; super strong online payment capability for tenants with a great mobile app to go alongside. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Managing rent invoices and late fees on the platform was a bear. And when tenants had ACH rejections or bounces, hunting down and fixing these transactions was painful. TenantCloud automates all of the above with ease. Review Source AC Alan C. Property manager Real Estate Used the software for: 2+ years ### "Nine years of Tenant Cloud still happy and going strong" September 18, 2025 5.0 I've been using Tenant Cloud for about nine years and Love it. I used a previous software for a couple years and it was very hard to use in cumbersome and very expensive. I made the change about nine years ago and never looked back. Pros Tenant Cloud is a very affordable easy to use software program to manage rental properties. Anytime I need help. I call tech-support and they always give me taken care of it minutes. Same thing for the tenants, Tech Support is always there to help. Cons I would like if Tenant Cloud had documents like three day notices and blank leases things like that we could use in a library they provide Switched from [Trexa](https://www.capterra.com/p/10006698/Trexa/) I ran both of them at the same time cause I wasn't happy with T Rexha and found 10 cloud to be much better so I transferred to that Review Source MB Max B. Boss Real Estate Used the software for: 2+ years ### "TenantCloud used to be much better " January 23, 2026 3.0 Mid to low. It used to be much much better we've been with them for 5 years and every time they change it gets worse unfortunately Pros Used to be decent price but It just stopped being a very good service like it used to be unfortunately Cons No Leads....been terrible lately. We used to get good quality leads with phone numbers names descriptions and everything not anymore Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Reason for choosing TenantCloud Price was much better at the time...not sure now Review Source KL Kristen L. Owner Real Estate Used the software for: 2+ years ### "Good value for the money" January 17, 2026 4.0 Overall the experience is good. The program has robust programming for applications and I like that I can keep my leases in an electronic format that is shared with tenants. Pros Good value for the money. I have several apartments and we use tenant cloud to manage all units. It is much cheaper than the next best option. Cons I wish it would be more customizable for each states laws and compliance thereof. For example, I’d like to be able to charge the tenant only $20 for the background/credit check but either I pay or the tenant pays, but NYS laws restrict me to charging only $20 and the cost for the report is $40 Alternatives considered [RentRedi](https://www.capterra.com/p/199707/RentRedi/)[Zillow Rental Manager](https://www.capterra.com/p/209701/Zillow-Rental-Manager/)[AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Reason for choosing TenantCloud Value for the money. This product has the most features at this price point Review Source CR Charlee R. Real Estate Real Estate Used the software for: 2+ years ### "TenantCloud Love" January 18, 2026 5.0 Like TenantCloud easy to use and provides needed tools to help manage properties. Helps track income with multiple properties. Pros Secure Website Access Easy property management Great Value for the price Clients like app and ability to communicate within app Cons 2 factor access entry multiple times Not too many bad things to say about app I prefer it over any app I used. Switched from [RentSpree](https://www.capterra.com/p/201231/RentSpree/) Did not like app, product didn't provide what I needed. Review Source CR Courtney R. Property Manager Real Estate Used the software for: Less than 6 months ### "Pretty Good, No tax documents included in basic service-HUGE CON" January 18, 2026 3.0 Bumps in the road, overall pretty good. Definitely a huge learning curve. I feel like things are overcomplicated in some aspects. Pros I like that it has an option for small starter business that is relatively inexpensive. I like that the support is fairly quick and there's YouTube videos to watch as well for help. Cons I really am frustrated that I don't get tax forms included with my basic subscription. I feel like that should be a basic service. Alternatives considered [Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/)[DoorLoop](https://www.capterra.com/p/211768/DoorLoop/)[Squarespace](https://www.capterra.com/p/143461/Squarespace/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing TenantCloud Cheapest for a small startup company initially, now I am shopping around Review Source AB Amy B. Property Manger and Owner Real Estate Used the software for: 1-2 years ### "Reduced Stress!" October 16, 2024 5.0 Pays for itself! People would drop off a check and "conveniently forget" the late fees. They can't argue with the time stamp on their payments- late fees collected has increased. Pros It has greatly streamline my processes and improved interaction with tenants. Cons Deposit email only lists the tenant NAME and not what building/unit they are in. Have sent request to tech staff and they said it was a good idea and they would work on it. Has only been a few weeks. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[Rentec Direct](https://www.capterra.com/p/120753/Rentec-Direct/)[Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/)[Propertyware](https://www.capterra.com/p/25491/Propertyware/) Reason for choosing TenantCloud Looked at several of the "Big names" but found that TC had almost as many features for a much better price Switched from [Stessa](https://www.capterra.com/p/181042/Stessa/) TC was more user friendly and had a more secure portal Review Source GB Gideon B. Owmer Real Estate Used the software for: 2+ years ### "TenantCloud Review" September 18, 2025 4.0 For the last 4yrs they have been great to work with, making improvements where they can - changing things that may not have been the coolest thing to change. Pros It’s an all in one platform for property management. Great customer support. Nice listing features and other tools Cons When they added the processing fee, not being able to link international bank accounts. Limiting the number of bank accounts on the basic membership and forcing people to upgrade their service Alternatives considered [TurboTenant](https://www.capterra.com/p/147659/Turbo-Tenant/) Reason for choosing TenantCloud They work on Fridays for customer support Review Source BB Brei B. Property manager Real Estate Used the software for: 1-2 years ### "Good review for new property manager" September 18, 2025 5.0 A great experience and user friendly for small business owners starting out and figuring it out for the first time. I love the customer service and feedback. Tenant cloud doesn’t provide advance documentation but it’s a good overall software. Pros The customer support. I am new user for this property management company and it’s been trial and error for me but the customer support has helped me along the way to make my life easier. Cons I got audited from Oregon real estate agency per normal routine and I realized the documents I was able to download for them was not meeting the standards for their requirements. So I had to create my own PDF document for the agency. So my only suggestion would to provide documentation approved by Oregon real estate agency since I pay for the services. Review Source MF Maryann F. property manager Real Estate Used the software for: 6-12 months ### "Property Management" September 18, 2025 5.0 I really like how I can add my rental listings and have people to apply online. It really easy to follow up with Pros When I call customer support, they are always for helpful! It normally doesn't take long to resolve my issue. Cons I've not learned how to use the Accounting feature yet. It seems a little complex. However, I'm sure I can learn it with time and practice. Review Source DD Dan D. Campus Director Primary/Secondary Education Used the software for: 2+ years ### "Property Management made easy" September 15, 2025 4.0 Overall, I am really glad I found this platform. It was an easy-to-use site. Thanks for all the support. Pros It was easy to set up each of the properties and collect rent, keep track of lease expirations, and manage maintenance requests. It was one of the most reasonably priced platforms I found. Cons Returning deposits was a bit clunky as I discovered the hard way. I no longer rent the homes, so it's been a few years since I've had to use that function, so perhaps it's smoother now. Review Source ED Eva D. Property Manager Real Estate Used the software for: 6-12 months ### "Love Tenant Cloud" September 19, 2025 5.0 Pros great security and value for money. very useful for my multi families and dealing with tenants. would recommend to anyone Cons the set up process was a bit hectic. it took a bit to learn how to navigate the app and website. although now it is a breeze Review Source SD Stevie D. Property Manager Real Estate Used the software for: 6-12 months ### "Good value for the money" September 18, 2025 4.0 Pros Easy access to customer support during the work week/hours that will walk you through the website from your point of view Cons Doesn't allow owners to view the same thing I see as a property manager, I've had multiple complaints Review Source AF Alex F. Landlord Real Estate Used the software for: 1-2 years ### "Has been a tremendous help in automation" January 15, 2026 5.0 Very happy with this software it was also the first that I’ve used. Not looking to migrate elsewhere as I’ve become quite comfortable with navigation. Pros Some of features have been super convenient for tracking specific properties numbers. ACH payments have also been fantastic and has automated things for me a ton. Cons Sometimes editing box values don’t set back to zero. Other than that I think the software is thought out pretty well. Review Source AA Ana A. Landlord Real Estate Used the software for: 1-2 years ### "Great landlord tenant software!" January 15, 2026 5.0 Excellent customer service if I ever have any questions. The rents show up quickly in my account. Highly recommend. Pros Its a great software to receive rents from my tenants. Makes life easy for me. Great customer service. Highly recommend it! Cons I have nothing bad to say about the software. It works well. No glitches. The rents show up pretty quickly in my account Review Source LG Linda G. Property Manager Real Estate Used the software for: Less than 6 months ### "Great property management software" September 22, 2025 5.0 The overall experience has been positive, friendly staff and support so far. They were very good about uploading all my tenant information. Pros Great program to organize your properties. Easy to learn and they have a great onboarding program. They have a great program to get you up and running Cons I wish it had a way to add my leases to the lease section, I just add them as an attachement now. It's a workaround right now. Review Source HW Hsiang-Hua W. owner Real Estate Used the software for: 2+ years ### "Helpful but can be better" March 10, 2025 3.0 It was good management tool and app. The only thing is it takes about 14 days from receiving the payment in the app to getting the deposit into my bank account. that is the frustrating part. Pros It is helpful to manage my property and keep all the payments on track. Cons It takes 14 days or so for me to receive payments. Review Source JM James M. Managing Partner Real Estate Used the software for: 1-2 years ### "Wonderful Experience" September 18, 2025 5.0 It has been a great experience and one we will continue using. We have used other systems in the past and found them lacking. But, TenantCloud has been great. Pros Customer support is beyond expectations! They are always very responsive and helpful! They always exceed my expectations. Cons Nothing comes to top of my mind. Anything I was to mention is so minor it wouldn't be worth mentioning. Review Source NL Nicolas L. CEO FOUNDER Real Estate Used the software for: 1-2 years ### "Great software for property managers" October 16, 2024 5.0 TenantCloud has been a game changer for managing my rental properties. As a property owner, I've always struggled with the administrative side of things, but this software has simplified everything. The software also offers great tenant screening tools, helping me find reliable renters more efficiently. I appreciate the cloud-based aspect, as it allows me to access my property data from anywhere. Overall, TenantCloud offers a comprehensive solution that takes the stress out of property management for owners and tenants alike. I highly recommend it to anyone looking to streamline their rental processes! Pros The interface is user-friendly, making it easy to track rental payments, manage maintenance requests, and communicate with tenants all in one place. The customer support team has been responsive and helpful with any questions I've had, which is a huge plus. Cons I think Tenant Cloud can make progress on the online payment feature, which allows tenants to pay their rent digitally. Review Source CD Christine D. Property Manager Real Estate Used the software for: Less than 6 months ### "Still giving this a chance" September 19, 2025 3.0 It started out rocky but getting better. Usually customer service is helpful. I'm glad there is a phone number I can call with a short wait time to reach someone. I've had one issue where they were wrong but insisted they were corrected. It ended up being that my tenant cloud account wasn't operating correctly but it was fixed. Pros I chose tenant cloud originally because the homeowner also wanted something that would give them access to their property. Tenant Cloud offers an owner portal so that's why I chose Tenant Cloud. Cons website and app could be more user friendly with better explanations on distributions and contributions. maybe a better tutorial and help Search. Review Source AN Asma N. Property manager Real Estate Used the software for: 1-2 years ### "Useful software for rental management " October 16, 2024 4.0 Good for managing my rental, Linking accounts directly, able to rent individual rooms, tracking expenses, repair requests Pros Linking accounts directly, able to rent individual rooms, tracking expenses, repair requests Cons Would prefer to have list of companies as payees preset for common expenses. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.