--- title: "Freshservice Pricing 2026 | Capterra" description: "Learn more about Freshservice pricing plans including starting price, free versions and trials." source_url: "https://www.capterra.com/p/132997/Freshservice/pricing/" page_type: "pricing" language: "en" --- # Freshservice Pricing - Overall rating: 4.6 out of 5 from [798 reviews](https://www.capterra.com/p/132997/Freshservice/reviews/) - Starting at $19.00 per month - Free trial: Available - Free version: Not available - Credit card required: No --- ## How much does Freshservice cost? Freshservice has **4 different plans**. The pricing **starts at $19 per user per month**. ### Starter - Price: $19.00 - Billing: Per User, Per Month #### Starter plan includes: - Omnichannel support - Incident Management - 1000 Orchestration Transactions/Mo./Account - Analytics Starter - Custom SSL - Knowledge Base - Marketplace Apps - Mobile Apps - Multiple Portal Languages - Orchestration - Self Service Portal - Workflow Automator - Access Controls - Workspaces ### Growth - Price: $49.00 - Billing: Per User, Per Month #### Growth plan includes: - 2000 Orchestration Transactions/Mo./Account - Approval Workflows - Asset Management - 100 Free Assets - Business Hours - Business Rules - Employee Onboarding - MSP Mode - Portal Customization - Purchase Order Management - Service Catalog - Multiple SLAs - Cloud Management - On-call Management ### Pro - Price: $99.00 - Billing: Per User, Per Month #### Pro plan includes: - Incident Management - Problem Management - Change Management - Knowledge Base - Service Catalog - Support portal - Omnichannel - Multiple SLAs - Project Management - Release Management - Workflow Automator - 5000 Orchestration Transactions/Mo./Account - Access Controls Pro - IP Range Restrictions - Analytics Pro - Team Dashboards - Contract Management - Software License Management - Alert Management - Service Health Monitoring - SaaS Management (add-on) ### Enterprise - Price: Custom Quote - Billing: Other #### Enterprise plan includes: - Sandbox - Audit Logs --- ## Is Freshservice worth the price? ### Value for Money - Overall rating: 4.4 out of 5 - Good or excellent value for money: 78% AI summary based on 69 value-for-money rating reviews: Some reviewers find Freshservice to be a cost-effective solution with a fast adoption rate and low-cost implementation and onboarding. They appreciate its affordability, excellent customer support, and the ability to reduce costs by consolidating multiple tools into one. However, some users report that Freshservice can be expensive, especially for those on a limited budget or larger organizations due to its per-agent pricing model. #### Rating breakdown - Ease of use: 4.6 - Customer service: 4.5 - Features: 4.3 - Ease of deployment: 4.4 - Likelihood to recommend: 84% Based on 798 total Freshservice reviews. --- ## How does Freshservice compare to other alternatives? Freshservice's $19 per user per month starting price is toward the lower end compared to its best alternatives; alternatives start between $15 and $89. Freshservice pricing comparison | Product | Plans | Starting price | Free version | Free trial | Value for Money | | --- | --- | --- | --- | --- | --- | | Freshservice — 4.6 out of 5 ([798 reviews](https://www.capterra.com/p/132997/Freshservice/reviews/)) | 4 plans | $19.00 /user/mo | Not available | Available | 4.4 | | [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) — 4.4 out of 5 ([4,091 reviews](https://www.capterra.com/p/164283/Zendesk/reviews/)) | 4 plans | $55.00 /user/mo | Not available | Available | 4.2 | | [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) — 4.5 out of 5 ([3,474 reviews](https://www.capterra.com/p/124981/Freshdesk/reviews/)) | 3 plans | $19.00 /user/mo | Available | Available | 4.4 | | [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) — 4.7 out of 5 ([1,788 reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/)) | 4 plans | $15.00 /user/mo | Not available | Available | 4.6 | | [SysAid](https://www.capterra.com/p/107225/SysAid/) — 4.5 out of 5 ([522 reviews](https://www.capterra.com/p/107225/SysAid/reviews/)) | 2 plans | $89.00 /user/mo | Not available | Available | 4.5 | --- ## What reviewers say about Freshservice's pricing ### What they like - **Freshservice to be a cost-effective solution with a fast adoption rate and low-cost implementation and onboarding** They appreciate its affordability, excellent customer support, and the ability to reduce costs by consolidating multiple tools into one. - **The flexible pricing plans** Including a generous free version, offer great value for small businesses and IT departments. They say the product is robust, loaded with features, and scalable, making it a good investment. - **Freshservice continuously adds new features at no extra cost** Enhancing its value over time. ### What holds them back - **Freshservice can be expensive** Especially for those on a limited budget or larger organizations due to its per-agent pricing model. They mention that certain features and higher-tier plans can be costly, and some add-ons require additional services. - **The asset management limitations and the need to pay for extra seats can be a drawback** Some users feel that the free version is restrictive and that the overall price can be higher compared to other service desk offerings. ## Price & value in reviewers' words * * * 5 out of 5 stars > "Pricing goes up once you add the automation and asset features, so worth keeping in mind if you're a smaller team." Reviewer: Ajay M. Role: Technical Architect * * * 5 out of 5 stars > "Very good ITIL tool, good integrations with so many tools and works perfectly in the freshworks ecosystem and fine pricing." Reviewer: Arun T. Role: Analyst * * * 5 out of 5 stars > "The only thing I dislike is that depending on the license tier, it may be very limited on AI usage, API usage and a couple more features that are only available in higher tiers, that's an issue that may me improved" Reviewer: David V. Role: Customer Supoort Manager * * * 4 out of 5 stars > "Pricing structure can also be a little confusing at first since it's not always obvious what's bundled into each plan." Reviewer: Hardik P. Role: Sr. Software Engineer [Check all reviews](https://www.capterra.com/p/132997/Freshservice/reviews/)