# Brevo Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Brevo the right Email Marketing solution for you? Explore 3439 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/132996/brevo/reviews

---

Brevo

4.6 (3439)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated May 14th, 2026

# Reviews of Brevo

Ease of use

4.6

Customer Service

4.5

## Pros and Cons in Reviews

Beginner-friendly CRM platform

94% positive reviews out of 779

Most users report ease of use makes setup, configuration, and daily CRM tasks accessible for all skill levels.

Corinna S

CEO, founder and product manager, 2 - 10 employees.

"It's easy to use, the documentation is great and detailed so that I can use it without any dev help."

Frequent technical glitches and delays

56% negative reviews out of 236

Most reviewers indicate bugs, slow performance, login problems, and inconsistent feature reliability disrupt workflow and require extra troubleshooting.

Marc P

IMD, 2 - 10 employees.

"Dishonest practices and a tool that shows many bugs in the builder."

Intuitive and organized interface

93% positive reviews out of 379

Most reviewers find the user interface clean, logical, and easy to navigate, reducing confusion and improving workflow.

Laura Z

Coordinadora de Educación Continua, 501 - 1,000 employees.

"The menu is easy and intuitive, the interface is clean, it allows people who do not have much knowledge to interact easily from the beginning."

Strict account controls and unclear policies

59% negative reviews out of 227

Most users report account management involves frequent suspensions, slow validation, unclear compliance rules, and limited transparency from support.

Brett R

MD, 2 - 10 employees.

"you constantly suspend accounts and it take forever to get them unfrozen. "

Comprehensive email marketing toolkit

94% positive reviews out of 293

Most reviewers describe email marketing as streamlined, versatile, and effective for campaign creation, automation, and audience segmentation.

Tiago R

Programmer, 1 employee.

"Sendinblue provides a comprehensive email marketing solution that offers a range of features to help businesses create and manage effective email campaigns."

Confusing list management features

41% negative reviews out of 74

Some reviewers find list management unintuitive, with unclear navigation, awkward organization, and difficulty updating or segmenting lists.

Simone C

Writer, 1 employee.

"The managing of mailing lists can be a little confusing sometimes."

## Showing most helpful reviews

Showing 1-25 of 3439 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Henrique de Souza R.  
Head of Customer Success  
Computer Software  
Used the software for: 1-2 years

### "Brevo Nuvy"

March 24, 2026

5.0

I really like Brevo because it's easy to create templates and integrations, and it also allows you to view logs in real time.

Pros

User-friendly interface, easy integrations, and fast support in Portuguese. We use it for sending emails from our system, and it greatly simplifies the creation of templates.

Cons

I had billing issues four times and had to create a PayPal account to resolve them. I would provide my card details, and within minutes the platform would cancel the transaction, but the charge would still be processed on my credit card.

Alternatives considered

[Amazon SES](https://www.capterra.com/p/179662/Amazon-SES/)

Reason for choosing Brevo

Due to the ease of migrating existing templates from SendGrid and integration with APIs.

Switched from

[SendGrid](https://www.capterra.com/p/204113/SendGrid/)

Due to the cost of the fixed IP address and monthly fee.

Review Source

CL

Cristiano L.  
CEO  
Computer Software  
Used the software for: 1-2 years

### "I recommend Brevo for your Digital Marketing solution"

April 8, 2026

5.0

I use it for a years and all I need to do about Digital Marketing I can do with it. The price is just.

Pros

It´s a complete Marketing platform with the resources I need for my SaaS. In one platform I have CRM, Automation, SMTP, whatsapp, Deals and more. The Customer Support is very helpful when I nedded. It´s easy to use the UIX and the api.

Cons

Some time there are new functions that I wasn´t using that don´t work fine, new configurations, but the support can solve in time.

Alternatives considered

[ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)

Reason for choosing Brevo

Because when I started I do not use full the resources and Brevo have a good free plan we can use to configure until use and than pay for.

Review Source

AS

Andreas S.  
Co-founder  
E-Learning  
Used the software for: I used a free trial

### "A mixed blessing"

April 29, 2026

3.0

I've invested too much time to understand how everything I need works, otherwise I'd probably shop around. Not sure about feasible alternatives, though.

Pros

Good and fast technical support even on free plan. Once everything is set up (I'm currently using Brevo to automatically send new blog posts via RSS feed), it seems to be working. Popup Maker integration on WordPress also seems to work fine so far.

Cons

Very confusing interface and navigation, not suitable for beginners, HTML coding experience required even to set up Brevo's WordPress plugin. Pricing not very transparent, still no idea what the difference between the free & starter plans is. If you have more than 500 subscribers, it gets expensive.

Review Source

George E.  
Chairman  
Civic & Social Organization  
Used the software for: 2+ years

### "Positive Brevo Experience As A Not-for-profit Organisation "

January 30, 2026

5.0

It has been a very positive experience over several years with regular useful feature and user interface updates.

Pros

Easy to use and customise to suit needs of a small not for profit organisation. Support very quick to respond to queries and also to advise of any temporary operational problems. Excellent value for money relative to feature set.

Cons

Very little to dislike, but would like more granular analysis of clicked links which are available in higher subscription levels, recognising that we still have a very good feature set.

Alternatives considered

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Reason for choosing Brevo

Tried Mailchimp but found it difficult to customise and subscription model not suited to our organisation.

Review Source

AL

Amanda L.  
Head of Marketing  
Education Management  
Used the software for: Less than 6 months

### "Brevo / Brevo PushOwl"

April 30, 2026

5.0

It’s great. It feels like a platform that actually wants you to succeed rather than just one that wants to bill you for your contact list size. The Value for Money is huge and the ease of use has saved me a ton of time. The support team, specifically how they handled PushOwl issues with super speed, really gives me peace of mind. It’s a solid, reliable tool with a support team that actually has your back.

Pros

Honestly, it’s the customer support. It is so rare to find a tech company that actually feels human. Whenever I’ve run into a wall especially with the PushOwl integration their team has been all over it. They are incredibly fast, they actually get the technical side of the issue without me having to explain it three times, and they follow up afterward just to make sure everything is still running smoothly. It’s also just a really pretty, easy-to-use platform. Most "all-in-one" tools feel like a cluttered mess, but Brevo keeps things clean and simple.

Cons

The only thing that really bugs me is the clunky workflow when duplicating campaigns. If I want to take a successful email and quickly resend it to the people who didn't open it (or those who clicked but didn't buy), I feel like I have to jump through too many hoops.

Alternatives considered

[MailerLite](https://www.capterra.com/p/136603/MailerLite/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Reason for choosing Brevo

I chose Brevo for the lower costs and a much more intuitive, user-friendly UI.

Switched from

[ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)

Cost and needed a fresh platformSwitched for lower cost & easier tools.

Review Source

Fernando N.  
Editor  
Marketing and Advertising  
Used the software for: 1-2 years

### "Thank You Brevo"

March 18, 2026

5.0

Pros

Speed and ease of use. The perfect automation for email campaigns to clients and leads. This isn’t the first time I’ve used Brevo. In fact, I’m currently using it to send email campaigns for one of my clients.

Cons

I haven’t had any difficulties with Brevo so far. But I’d like to make one suggestion: increase the daily email sending limit a little more.

Alternatives considered

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Reason for choosing Brevo

Because I already know the product, and because of its easy setup and free daily email sends.

Review Source

Ken K.  
Vice President  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Brevo is a solid choice!"

March 26, 2026

5.0

We are a non-profit and Brevo fits our needs exceptionally well. I've used Brevo before in enterprise and agency situations. It continues to be a great choice for an ESP and provides a lot of value for the money.

Pros

The platform is easy to use. The UI is intuitive. Setting up the backend for deliverability is simple and thorough.

Cons

Not much. I really can't think of anything that I don't like about the Brevo platform. I've used many different ESPs and Brevo is a solid choice.

Alternatives considered

[HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Reason for choosing Brevo

Brevo's pricing structure is based on emails sent vs. the number of contacts. The other platforms all base their pricing on contacts, whether you send to them or not. Brevo prices are based on sends, so it becomes a better value and a smaller cost for our situation.

Review Source

KS

Kostas S.  
Custom ERP development  
Information Technology and Services  
Used the software for: 2+ years

### "Very useful services and easy configuration"

March 26, 2026

5.0

We use Brevo in order to send out transactional e-mails, as well as marketing campaigns. The transactional e-mails are very useful in our company because they are used in our apps, for user information. We also needed to ask something once and the customer service was also great.

Pros

Easy to set up and configure with many useful features. Espacially the transactional e-mails are a crucial part of our app flow.

Cons

Nothing so far, although we haven't explored all the platform's capabilities. We have not spotted any problem in the UI or the functionalities.

Alternatives considered

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Reason for choosing Brevo

Transactional e-mails and ease of use and configuration.

Review Source

Attila P.  
Owner  
Information Services  
Used the software for: Less than 6 months

### "Reliable all-in-one email platform with a developer-friendly API"

April 30, 2026

5.0

Overall my experience has been excellent. Brevo handles both my transactional emails and marketing newsletters reliably, and the setup was straightforward. It does exactly what I need without forcing me into an expensive plan, and the platform has been stable in daily production use. I would happily recommend it to other developers and small business owners.

Pros

Brevo offers great value for money — the free tier is generous enough to get started without any upfront cost, which is ideal for small businesses and side projects. The API is well-documented and easy to integrate; I had transactional emails working in my Spring Boot app within an hour. The admin interface is clean and intuitive, and the drag-and-drop template editor makes it simple to design good-looking marketing campaigns without writing HTML by hand. Having both transactional email and marketing campaigns under one roof is also a big plus.

Cons

Honestly, very few complaints. The dashboard can feel a bit slow to load at times - but its my internet speed, I think.

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

They ended the free account, but I am not using it so frequently.

Review Source

Ben R.  
Art Director, Designer  
Design  
Used the software for: 1-2 years

### "Very good but too expensive"

April 30, 2026

5.0

I'm happy with everything except the price. I also like that their a European company and I can speak German with the support team.

Pros

The support is just the best I've ever experienced. The newsletter editor does what I need and everything looks neat.

Cons

The price is too high. I only sent a few newsletters per year and don't use any other features. So 34 EUR per month seems a bit out of proportion.

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

My email list grew too big and it got too expensive.

Review Source

MK

Max K.  
CEO  
Broadcast Media  
Used the software for: Less than 6 months

### "Don't hesitate to use Brevo!"

November 17, 2025

5.0

Apart from the two inconveniences mentioned above, which are quite frustrating for me (especially the suspension of campaigns prepared in full compliance with quality standards), my overall experience has been positive and I do recommend Brevo to others. The attractive pricing is also important advantage, especially for the large–scale email sending I need, which has to remain cost-effective.

Pros

The advantages of Brevo for me: - attractive pricing compared to similar platforms - very clear interface and ease of use - a responsive, knowledgeable, and helpful support team - high email deliverability

Cons

I think Brevo has an overly sensitive algorithm related to email deliverability and customer engagement. My campaigns were suspended even though the open rate was between 25–41%, and I had to contact support for assistance. I should note that in my campaigns I use only contacts from my own list, validated both with an external tool and manually. Another inconvenience is the “campaigns in review” process — the resulting delays in sending are unfavorable from a conversion standpoint, because emails don’t reach recipients during peak open-rate hours. I strongly recommend improving this. I never had this issue with Mailchimp.

Alternatives considered

[Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)

Reason for choosing Brevo

I chose Brevo because it offers much more attractive pricing compared to similar platforms, which is especially important for large-scale email sending. The interface is very clear and easy to use, making daily work smooth and efficient. I also appreciate Brevo’s responsive, knowledgeable, and helpful support team, as well as the platform’s high email deliverability, which ensures that my campaigns reach their recipients reliably.

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

I switched to Brevo from MailChimp because MailChimp had become too expensive, especially for large-scale email sending. Brevo offered a much more affordable pricing structure for the volume I needed.

Review Source

BY

Bahnas Y.  
Project Manager  
Management Consulting  
Used the software for: Less than 6 months

### "Brevo Review-Yinvesti Team"

November 20, 2025

5.0

My overall experience with Brevo was positive and reliable. Once I learned where everything was, the platform made everyday tasks simple and consistent. I liked that it supported both basic needs and more advanced actions without forcing me to learn complicated systems. The workflow felt predictable which made it easier to plan and organize communications. Even with the small inconveniences I encountered, the benefits outweighed the frustrations. Brevo helped me stay organized and complete tasks that would have taken much longer elsewhere. I would describe the experience as dependable and helpful for managing communication in an efficient way.

Pros

I appreciated how straightforward Brevo was to use from the beginning. The layout is clean and the tools are organized in a way that makes sense even if you are not deeply experienced with email platforms. I found it helpful that creating campaigns felt quick and intuitive, especially when customizing messages or adjusting templates. The automations were also easy to set up and saved me time once everything was running. Brevo made it simple to manage contacts and keep everything in one place without feeling overwhelming. Overall it offered a practical experience that supported what I needed.

Cons

The main issue I ran into with Brevo was that some features required extra steps that felt a bit slower than they should have been. Certain customization options were available but not as flexible as I hoped, which led to a few moments of adjusting my approach to make things work. There were also times when the interface responded a little slower during heavier tasks. None of these problems were deal breakers, but they did interrupt the workflow on occasion. I felt that a bit more refinement in some tools would make the experience smoother.

Alternatives considered

[Sendy](https://www.capterra.com/p/234663/Sendy/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Reason for choosing Brevo

Better pricing, more intuitive, and more reliable

Review Source

Faydra D. F.  
Most-Things Web Consultant  
Computer & Network Security  
Used the software for: 2+ years

### "Great For Transactional Email"

October 19, 2025

4.0

My overall experience with Brevo has been good. It's easy to use, it's great value for the amount I spend on it. I tried using it for email marketing campaigns, but it wasn't ideal since I wasn't bombarding my subscribers all the time with emails. I'd go back the next month to do a newsletter, and all my subscribers would be marked "inactive." Their WordPress plugin used to not be updated in a timely manner, but they've done better in this department.

Pros

I primarily use Brevo as a tool so that I and my clients can receive transactional emails through our WordPress sites, and it's outstanding for that. I find the user interface to be easy to navigate, and I can always quickly find what I need.

Cons

I haven't used their customer support in quite some time, because they used to give me answers that weren't correct. What I didn't like about that is that someone who knows nothing about how email works would look at their replies and find them plausible. However, the technical language in their replies left a lot to be desired.

Switched from

[WPForms](https://www.capterra.com/p/234945/WPForms/)

I was able to secure a lifetime subscription through AppSumo.com to be able to send out 10,000 emails a month, and I'd been looking for something other than WP Mail SMTP, which is a pain in the rump to set up.

Review Source

CL

Ciayi L.  
Head of Marketing  
E-Learning  
Used the software for: 1-2 years

### "Great experience, recommended platform for email campaign & CRM"

September 24, 2025

5.0

We have been using Brevo for more than a year and have seen quite a bit of improvement, especially in new feature development, and the customer support team is always helpful. Great experience.

Pros

The user interface is excellent, user-friendly, and easy to use. Customer support is also professional & efficient. The latest AI feature is top-notch as well, with great recommendations, and many improvement initiatives are also underway.

Cons

All good so far, just a minor part on the analytics - it would be great to have the complete data on open & click times rather than just the date.

Alternatives considered

[HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Reason for choosing Brevo

Overall experience, packaged price & professional handling

Switched from

[Netcore Email API](https://www.capterra.com/p/147847/Pepipost/)

Better user interface & overall features

Review Source

DH

Darius H.  
Director of Business Optimization  
Real Estate  
Used the software for: 1-2 years

### "Straightforward Tool for Consistent Email Campaigns"

July 28, 2025

5.0

Overall, Brevo has been a dependable tool for managing our email marketing. The interface is straightforward, which makes it easy to train team members and launch campaigns quickly. We’ve seen consistent performance with deliverability and list management, which helps maintain trust with our audience. While more flexible reporting options would be helpful, the platform meets our needs and has been a solid choice for our marketing efforts.

Pros

Brevo’s platform is incredibly intuitive, allowing us to quickly create and manage campaigns without a steep learning curve. We’ve also seen excellent deliverability rates, which ensures our messages consistently reach and engage our audience.

Cons

Some of the reporting options feel a bit limited, but they still provide the essentials we need. Additional flexibility would simply make an already strong platform even better.

Alternatives considered

[Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)

Reason for choosing Brevo

Brevo’s pricing structure and unlimited contact model made it the better fit for our needs.

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

We switched from Mailchimp primarily due to the escalating costs tied to contact buckets; Brevo’s unlimited contact model removed that barrier and offered far better value for our growing lists.

Review Source

Scott S.  
CEO  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "Brevo - Fantastic for SME businesses that don't want all the complications of using an email marketing tool"

November 26, 2025

5.0

As per my comment in the Pros: section, everything has been super easy to use and set up so far and we're only using 30-40% of the system so it has great potential. Very happy with the system and great price point.

Pros

The system is easy to use, and user friendly, the price point is great for a small business and I've contacted support three times since signing up with questions about what I was doing wrong and every time I have messaged them, my problem has been resolved within 24hrs. Great service.

Cons

The only issue I had was not enough access to on-demand training with no live events immediately available.

Alternatives considered

[HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)

Reason for choosing Brevo

Easy to use and a good price point, plus the free trial really helped.

Review Source

VR

Verified Reviewer  
Backend Developer  
Computer Software  
Used the software for: Less than 6 months

### "Brevo Email Integration Review"

October 27, 2025

4.0

Overall, Brevo is a great platform, great UX, I’d say 9/10. And it was really easy to integrate it into my project as a developer(I used it to send emails). Would I pay for it? Definitely

Pros

There’s a couple of things. The UX is really great, I didn’t have any issues signing up the first time, or finding my way around the website. Secondly, great customer service(shoutout to \[sensitive content hidden\]). And thirdly, it definitely eased my work as a developer, integrating it into my project was a breeze.

Cons

Things do happen without warning. My account got suspended without warning(first bad experience) and I couldn’t find any immediate answers from the terms and conditions or the help page (second one). I had to reach out directly to support

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

They didn’t give me what I was looking for. And it’s not that easy to figure out integration

Review Source

JM

Johan M.  
SEO  
Marketing and Advertising  
Used the software for: 1-2 years

### "Reliable email platform with outstanding support"

November 22, 2025

5.0

Overall, the experience with Brevo has been very positive. The platform is easy to use and provides all the tools we need for professional email campaigns. We needed to downgrade our plan and switch to a yearly subscription—support handled everything efficiently, clearly, and kindly. Special thanks to \[sensitive content hidden\]for his professional and friendly guidance. It made the transition completely stress-free.

Pros

Brevo offers a flexible and scalable email marketing solution with excellent customer support. The interface is intuitive, and the pricing structure—especially with pay-as-you-go and annual discounts—makes it a great value for money. I especially appreciated the fast, clear, and helpful assistance from the support team.

Cons

The contact limitations on the lower-tier plans were unexpectedly restrictive, which made initial plan selection confusing. It would be helpful if this was more clearly communicated upfront.

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

We switched from Mailchimp to Brevo primarily because of the more competitive pricing and the user-friendly interface. Brevo offers excellent value, especially for growing businesses that want flexibility without compromising on features. The platform is intuitive and quick to learn, which made the transition seamless for our team.

Review Source

Mai M.  
Managing Director  
Hospitality  
Used the software for: Less than 6 months

### "Bravo Brevo!"

March 7, 2026

5.0

The onboarding was seamless and the accessibility of the customer service was incredibly valuable. We are already integrating Brevo easily into our daily routines!

Pros

I am loving the easy management of the sales pipeline that allows my team to generate growth across the entire sales lifecyle.

Cons

Thus far- NO cons. It has been a fairly seamless implementation for all! The Sales & Marketing teams are both using Brevo with ease!

Review Source

NO

Naj O.  
Digital CRM  
Cosmetics  
Used the software for: 2+ years

### "all-in-one solution"

November 24, 2025

4.0

Our overall experience with Brevo has been very positive, especially considering the excellent value for money and the range of tools it provides. The platform excels as an all-in-one solution for email, SMS, and marketing automation. The user interface is generally intuitive and easy to navigate, making campaign setup simple.

Pros

Brevo is easy to use and powerful in many ways. We appreciate the intuitive and comprehensive features the most, especially how easy it was to manage email campaigns, segment audiences and track analytics in one place.

Cons

The steep learning curve for some of the advanced automation workflows, which occasionally made setup more complex than necessary.

Review Source

Clyde L.  
Operations Dorector  
Marketing and Advertising  
Used the software for: I used a free trial

### "The Best I've tried so far"

October 31, 2025

5.0

I have been trying CRM's the whole month. Eventually resorted to GPT that recomemnded 5 based on my requirments. Brevo... Good. Unless i hit a brick wall like the last ones, im bringing my clients across aswell

Pros

Easy to set up compared with last so called market leader I spent a week on. Had my list sorted and sent my campaign in a few hrs. Had some issues the Ai Assitant coulnt sort, had an email from support within a few hrs.

Cons

The Email pipeline a little learning curve, however the Ai Assistant did create one for me. Just need to spend more time

Switched from

[HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Jira](https://www.capterra.com/p/19319/JIRA/)[ClickUp](https://www.capterra.com/p/158833/ClickUp/)[Notion](https://www.capterra.com/p/186596/Notion/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Ease of use. Customer support. Interface

Review Source

PG

Patricia G.  
Customer Service Lead  
Hospitality  
Used the software for: 2+ years

### "Affordable marketing for our guest lists."

January 15, 2026

5.0

This tool offers you a very high performance for little money compared to most more expensive options. The platform that this software is located on handles our email marketing as long as it follows all local regulations; though it occasionally gets caught off-guard by a seemingly onerous compliance rule.

Pros

I liked that the program is fairly straightforward and user friendly. Spam blocking sometimes is too aggressive and blocks legitimate emails to our corporate clients.

Cons

Sometimes customer support takes too long to answer even simple account questions. We have to make sure the people get their booking confirmation and what we are offering on our new seasonal offers without spending a fortune on it, so we need an email delivery service.

Review Source

PC

Paulo C.  
Virtual Assistant  
Real Estate  
Used the software for: Less than 6 months

### "Super Easy and Hassle-Free Communication Tool!"

June 18, 2025

5.0

Overall, my experience with Brevo has been excellent. It’s a reliable and efficient tool that simplifies communication tasks. With a few tweaks, it could be perfect!

Pros

What I liked most about Brevo is how incredibly easy it is to use. The interface is intuitive, making it simple to manage and send communications without any hassle. It really streamlines the whole process and saves me a lot of time.

Cons

One feature I’d love to see is a system that automatically stores all communication history under each lead when they respond. This would make tracking conversations much smoother.

Review Source

JP

Julien P.  
Teacher  
Education Management  
Used the software for: 6-12 months

### "A very nice surprise!"

August 29, 2025

5.0

I didn't know Brevo, the webmaster I hired to revamp my website told me about them as he thought it was a great platform to start a mailing list (this is why I needed it in the first place) but then I was pleasantly surprised to see that Brevo also offered form creation and a booking system. I like not having to register to tons of website/products, so thanks to the diversity of the Brevo platform I can now do several things for my business on the one platform and I am very happy with it at the moment.

Pros

The fact you can already do a ton of things (form creation, mailing list and booking system) with the free version. AND The fast and detailed customer service replies (super important when you are working on a project and only have a short window of time to work on it).

Cons

There is always work do be done and improved, like any other product I believe, but to be honest, all my ideas and what I would like to see improved, seem to have been forwared to the appropriate Brevo team. One of these idea has actually been taken in account and been added to an update of their platform so now I am able to improve my booking system thanks to that improvement.

Review Source

VR

Verified Reviewer  
Marketing Executive  
Wholesale  
Used the software for: 6-12 months

### "Simple and Affordable Email Marketing Tool"

September 9, 2025

4.0

Brevo makes campaign management easy and effective, though it lacks advanced template design freedom. But meets most marketing needs.

Pros

The user interface is clean and easy to use, making campaign setup simple. Customer support is quite fast & helpful in responding

Cons

The email template customization options are limited and less visually appealing. Less information guide to teach users to explore the new tools

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Company make switch, I not sure the reason

Review Source

## Send me user reviews about this product

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

Talk to a Capterra advisor for free and get results within 15 minutes.