--- title: "Brevo Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Brevo the right Email Marketing solution for you? Explore 3525 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/132996/brevo/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-09" --- Brevo 4.6 (3525) [View alternatives](https://www.capterra.com/p/132996/brevo/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 9th, 2026 # Reviews of Brevo Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews GM Geet M FounderLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: Less than 6 months. “Some other very useful features include finding out about invalid contacts, being able to look at emails that bounced, scheduling the emails in advance and the option to add an unsubscribe link.“ June 11, 2026 SK Samuel K Creative and Technical DirectorMarketing and Advertising, 2 - 10 employeesUsed the software for: 1-2 years. “The email template library and drag-and-drop editor can feel a bit rigid and clinical compared to some of the more design-focused competitors. While it is completely capable and reliable, it lacks some of the visual polish and ultra-smooth UI found elsewhere.“ June 11, 2026 GL Gabriel L OwnerEntertainment, Self-employedUsed the software for: More than 2 years. “First, the breadth on one platform: email, SMS and WhatsApp, with a genuinely usable API and a data model flexible enough to run a real first-party CRM — custom attributes, segmentation, automations, native double opt-in forms with CAPTCHA, an authenticated sending domain, and a doubleOptinConfirmation endpoint that let me wire my own website forms straight into a compliant subscription flow.“ July 13, 2026 AL Amanda L Head of MarketingEducation Management, 11 - 50 employeesUsed the software for: Less than 6 months. “The only thing that really bugs me is the clunky workflow when duplicating campaigns. If I want to take a successful email and quickly resend it to the people who didn't open it (or those who clicked but didn't buy), I feel like I have to jump through too many hoops.“ April 30, 2026 JT L OwnerEducation Management, 2 - 10 employeesUsed the software for: I used a free trial. “Email campaign creation, contact management, automation, and reporting are all in one place, which made it efficient to manage our marketing activities.“ April 30, 2026 LB Leen B MarketeerComputer Software, 2 - 10 employeesUsed the software for: 1-2 years. “The newsletter layout interface is a bit complicated, for example the whole margins settings that can be convoluted because you can set them at so many levels in blocks.“ May 28, 2026 IH Imre H Software EngineerAutomotive, 51 - 200 employeesUsed the software for: Less than 6 months. “The support team also provided useful deliverability details, such as hard bounce rates, bad MX addresses and role-based email issues.“ May 15, 2026 LR Liam R Owner and AdministratorE-Learning, Self-employedUsed the software for: 6-12 months. “The main downside is that suspension messages could be clearer. When a transactional SMTP account is suspended, it can be stressful for a small business because important platform emails stop working immediately.“ April 30, 2026 ## Showing most helpful reviews Showing 1-25 of 3525 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Harsh Vipul T. CEO Events Services Used the software for: 2+ years ### "Easy and Useful for Managing Email Campaigns" September 26, 2026 5.0 Overall, my experience with Brevo has been positive. I mainly use it for organizational communication and email campaigns. It helps me manage contacts, send updates and newsletters, and track how people are engaging with our emails. Pros I like how easy it is to create and send email campaigns to a large audience. Managing contacts, designing emails, and checking campaign performance can all be done from one place. Cons Some of the more advanced features take a little time to understand, especially when setting up automations. The interface can also feel slightly crowded in some sections. Review Source Tayler O. Development Strategist Non-Profit Organization Management Used the software for: Less than 6 months ### "Persist through the learning period, it's (mostly) worth it" August 11, 2026 4.0 frustrating to learn, but easy once you know your way around and can craft your own way past certain obstacles you'll inevitably face Pros The email designer is generally very intuitive and user friendly. It's very easy to build beautiful campaigns with relatively no effort. Scheduling emails and differentiating types of emails also makes it great. Cons There's several things it has that are advertised as easy that I would not classify as even remotely that. Getting Brevo to talk to other apps is practically a nightmare depending on the other apps you use, and contact attributes are not very easy to cross over. This could just be that I am unlucky and use the few apps that Brevo doesnt talk to very well (blackbaud, shelterluv, and gogophoto to name a few), but even connections through zapier can be quite difficult. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) not sure, I was not here when the switch was made. But I do know Brevo is significantly cheaper. Review Source KB Konrad B. Fundraiser Philanthropy Used the software for: 1-2 years ### "General experiences after a year of using Brevo" February 18, 2026 3.0 Brevo allows me to do my most important part of work - be in a constant contact with the donors of my organisation. Automations, campaigns, transactional messages - these are my most important tools. It's free, that's why I decided to use it. Sometimes, when I need to send more e-mails at once, I buy extra plan. Pros Free plan for unlimited contacts with not so small amount of e-mails per day (300). In the past also custom variables were very useful for personalise my e-mails, but last time it disappeared. The customer support is very good - my experience with your support-persons is also very good ( \[sensitive content hidden\]). Marketing campaigns allow me to send my most important messages for the donors of my organisation. Cons I'm not familiar with spam filtering, so I cannot say anything about it. Drag-and-drop e-mails creator is also quite problematic - aspecially auto-refreshing/saving hinders the work. There's not a possibility to save blocks - I need to create a section to save them. Review Source PB Prajwal B. Consultant Information Technology and Services Used the software for: Less than 6 months ### "Easy to use with responsive customer support" July 23, 2026 5.0 Overall, my experience with Brevo has been positive. I have been using it for email campaigns and contact management, and the platform has worked well for my requirements. The email editor is simple to use, campaign reports are useful, and email delivery has been reliable. Pros Brevo is quite easy to use, even for someone who is setting up email campaigns for the first time. The interface is clean and most features are easy to find. I liked the email campaign builder, contact management, and reporting dashboard. The pricing is also reasonable compared to many other email marketing tools, especially for small businesses and startups. One thing I really appreciated was their customer support. I recently had an issue related to an automatic plan upgrade, and the support team, especially \[sensitive content hidden\] handled it professionally. My issue was resolved quickly, and the communication throughout the process was clear and helpful. Cons The contact limits on some plans can be restrictive if you are working with a large database. Also, a few automation features are not very intuitive and take some time to understand. It would be helpful if there were more ready-to-use templates and better guidance while creating advanced workflows. Switched from [ZoomInfo Sales](https://www.capterra.com/p/168264/ZoomInfo-sales/) We switched from ZoomInfo to Brevo because I needed an affordable platform for email marketing and campaign automation. Brevo offers the features I need to manage contacts, send campaigns, and track performance in one place Review Source HA Harry A. Volunteer Non-Profit Organization Management Used the software for: 1-2 years ### "Works great for email needs" August 31, 2026 5.0 Used it for years and found it works. Once in awhile I needed some help and found that also. Using the videos is a fast way to get to the needed information Pros Integrates well with Formidable Forms. Log of sent emails is very helpful along with the statistics provided that help a lot. The tools and templates are great when creating emails. Cons Lot of documentation and sometimes a bit difficult to find exactly what I wanted. The videos are what I usually watch and then do a document seach if needed Reason for choosing Brevo easy to use and good price, good templates Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) their customer service was horrible and their prices astronomical Review Source CC Christopher C. Brand Strategy Lead Marketing and Advertising Used the software for: Less than 6 months ### "Simple, Reliable, and Affordable Email Marketing Platform" August 9, 2026 5.0 Overall, Brevo has been a reliable, user‑friendly platform that handles day‑to‑day email marketing needs extremely well. It’s approachable for beginners yet still capable enough for more complex automations. For the price point, the value is excellent, and it’s a strong choice for small to mid‑sized teams looking for an all‑in‑one communication tool. Pros Brevo makes it incredibly easy to manage email campaigns and automations without feeling overwhelming. The interface is clean, the workflow builder is intuitive, and the platform strikes a great balance between power and simplicity. Deliverability has been solid, and the built‑in CRM features add real value without requiring extra tools. Cons Some advanced customization options feel limited compared to higher‑end marketing platforms. The template editor can be a bit rigid at times, and certain analytics views require extra clicks to get the full picture. Support is helpful but occasionally slow during peak hours. Review Source AC Andy C. Sales Director Sporting Goods Used the software for: 2+ years ### "It’s a solid platform for managing our B2B outreach." August 12, 2026 5.0 Does what we need it to do for the price point. I've used pricier platforms at previous companies and honestly, for a mid-sized operation like ours, Brevo covers the essentials. Not fancy, but it handles our dealer communications and tracks engagement well enough that I can make smarter sales decisions. Worth considering if you're not a massive enterprise. Pros We send out our product catalogs and seasonal promos to retail partners all over Southeast Asia. The email builder gets the job done, and the automation is a real time-saver for keeping track of follow-ups with distributors. I use the campaign reports to see who’s actually opening our emails, which is a big help when I’m deciding which accounts to call first. Plus, the CRM lets me segment our dealer network myself, so I don't have to bother IT every time I need something. Cons The landing page builder feels half-baked compared to the email side. Had some frustrating moments with their support team during our initial setup, took three days to get clarity on API limits. The mobile app is pretty basic, which is annoying when I'm traveling between trade shows and need to check campaign performance quickly. Review Source SJ Suraj J. Marketing Manager Telecommunications Used the software for: 1-2 years ### "User-Friendly and Effective Email Marketing Platform" September 3, 2026 4.0 Overall, my experience with Brevo has been positive. The platform is user-friendly and makes it easy to create and manage email campaigns, import contacts, use HTML templates, and personalize emails. The campaign reports and analytics are useful for tracking performance. While there is some room for improvement in pricing, payment processing, and support response times, overall Brevo is a reliable and effective platform for email marketing. Pros What I liked most about Brevo is its user-friendly interface, easy contact management, flexible email campaign features, HTML template support, and personalization options. The campaign reporting and analytics are also helpful for tracking performance and engagement. Cons The pricing can be a little high for higher email volumes, and some advanced features and settings could be made more straightforward. The platform is generally easy to use, but there is still room for improvement in payment processing and customer support response times. Review Source NS Nelson S. Owner Mining & Metals Used the software for: 2+ years ### "We’re actually getting mining clients to open our email campaigns now." September 29, 2026 5.0 Thought this would be overkill for a small mining operation, but the time I save on client outreach pays for itself. Our monthly newsletters to construction companies now go out on schedule instead of whenever I remember. For the price and what you get, it works better than I expected it would. Pros I expected another complicated marketing platform I'd never use. The automation builder actually surprised me, though, I set up a campaign for quarry operators in about twenty minutes with no tutorial needed. Delivery rates to our industrial contacts are noticeably better than what we had before, too. Cons The template library clearly wasn't designed for industrial businesses—had to build our own from scratch. Would be helpful if the mobile app let you approve campaigns when you're out at the quarry site instead of needing a laptop. Review Source JP Jessica P. Digital Marketing Manager Consumer Goods Used the software for: 1-2 years ### "Great Campaigns, But Learning Curve" September 11, 2026 5.0 The automated email workflow builder in Brevo has been a game changer for my team; I can drag and drop triggers, set up personalized sequences, and instantly see real‑time stats. It saved us hours each month, letting us focus on creative copy instead of manual tagging. Pros I appreciate how Brevo's drag-and-drop email builder lets me create responsive campaigns in minutes, and the real-time preview keeps me from sending broken layouts. The built-in segmentation tool automatically tags contacts by recent clicks, saving me hours of manual sorting. Integration with Zapier to push new leads into our CRM is a real win. Cons Documentation jumps around and some API references are outdated, so I had to search forums for a few things. Pricing tiers feel steep for small teams, and support can take a couple of days, which is kind of annoying when you’re on a deadline. But the learning curve for advanced automation is a bit steep. Review Source MB Mark B. Systems Architect - Chief Developer Wine and Spirits Used the software for: 6-12 months ### "Best Rust based Marketing/Transactional Email Platform out there!" June 2, 2026 5.0 Overall, the platform has been a gem. I've wanted to be an ALL Rust programmer, and Brevo has helped me keep that pledge for my entire backend. The API and debugging with logs helped alleviate headaches and wasted time that I've encountered with many other platforms. Pros As a "Rust First" developer, I have found the documentation and ease of integration with my complex Rust E-Comm system second to none! The support has been next level and I have high praise for the API, the reasonable cost to utilize for small customers and everything has been so smooth; I couldn't have asked for a more complementary platform to recommend to all my customers. Cons Can't think of any, right now. I haven't utilized campaigns or automation yet, but I plan to implement in the next month or so. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Acoustic Marketing Cloud](https://www.capterra.com/p/235072/Acoustic-Marketing-Cloud/)[Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/) Reason for choosing Brevo Rust based (main driver), Easy of integration, Developer first approach. Cost and flexability. Switched from [Acoustic Marketing Cloud](https://www.capterra.com/p/235072/Acoustic-Marketing-Cloud/)[Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/) I wanted a more agile system that was built in Rust and the cost was a huge factor and flexibility for my customers smaller size is perfect. Review Source MP Mark P. Founder Information Technology and Services Used the software for: 2+ years ### "Reliable platform, excellent support" June 8, 2026 5.0 Pros I switched to Brevo for both transactional and campaign emails about two years ago. I'm glad I did. The platform is excellent, paired with genuinely helpful customer service. I recently contacted Brevo support about a transactional email delivery issue that was not straightforward to diagnose. Before raising the ticket, I had already used Brevo’s portal to inspect the delivery logs, which were detailed and easy to follow. The support response was excellent. Brevo replied within a couple of hours, investigated the specific recipient mail routing at the time of delivery and explained exactly where the rejection came from. The level of detail went well beyond a generic support response or a link to a help article. The combination of traceable transactional email logs and support that was willing to properly investigate the case gives me a lot of confidence in the platform. Deliverability issues can be messy, but this experience made me feel that Brevo has our back when something does not behave as expected. Cons I do not have any major cons to raise. Overall, I am a happy customer and appreciate Brevo's dependability and excellent customer service. Switched from [SendGrid](https://www.capterra.com/p/204113/SendGrid/) Transactional email traceability. Value for money. Review Source Kamila H. Co-founder Architecture & Planning Used the software for: Less than 6 months ### "Practical and Easy to Use" December 17, 2025 4.0 I am using Brevo for my company, Genius. I haven’t explored all of the platform’s features yet, but so far I’ve really liked how practical and easy to use the tool is for day-to-day operations. Pros What I liked most about Brevo is the balance between simplicity and functionality. The platform makes it easy to create email campaigns and basic automations without a steep learning curve, which is great for small teams and growing businesses. The pricing is also very attractive compared to other tools with similar features, and the email editor is intuitive and fast to use. Another strong point is the all-in-one approach, combining email marketing, automations, and contact management in a single platform, which helps centralize communication. Cons What I liked least about Brevo is that some advanced automation and segmentation features feel limited compared to more robust platforms. Although the base price is low, unlocking relatively simple features often requires paying for additional tools, which can increase the overall cost. For more complex customer journeys, workarounds or external integrations may be necessary, adding complexity as the business grows. Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[RD Station](https://www.capterra.com/p/180098/RD-Station/) Reason for choosing Brevo We chose Brevo mainly for its cost-effectiveness and ease of use. Compared to other platforms, it offered the essential email marketing and automation features we needed at a more accessible price, with a simpler setup and faster onboarding for our team. Review Source Wayne H. Owner Internet Used the software for: Less than 6 months ### "Brevo has the Best Support Staff" May 15, 2026 5.0 I learned a lot about getting a TFN number. It is not for the faint of heart, however that said,, Support through BREVO was intricate in this process to get the number I needed for my Members. I can't say enough good things about the Brevo Team. Pros Attention to detail, and what was needed next in the process of getting a TFN Number. This process was very stringent which is a good thing. \[sensitive content hidden\] helped me get across the finish line. Cons There were no cons. They were always in touch with me throughout the whole process. I need to thank \[sensitive content hidden\] for their due diligence and staying with me throughout the whole process. Alternatives considered [ClickSend](https://www.capterra.com/p/175783/ClickSend/) Reason for choosing Brevo I appreciate the Customer Support that is provided by this company. There interface (Web Browser) is set up and is top notch. Review Source VR Verified Reviewer IT Engineer Marketing and Advertising Used the software for: 2+ years ### "Reliable and Professional Email Platform with Excellent Support" November 4, 2025 5.0 My overall experience with Brevo has been excellent. The platform is reliable, easy to integrate, and performs consistently well for both transactional emails and newsletters. I also want to highlight their outstanding technical support — my account was once suspended due to bot abuse, but after implementing Turnstile to secure my forms, the team reviewed the case and reactivated my account very quickly. Their responsiveness and professionalism really make a difference. Pros I really like how reliable and easy to use Brevo is. I’ve used it as an SMTP server for several websites’ contact forms, and it has worked flawlessly. I’ve also helped a client set up mailing lists and manage newsletters through their Brevo subscription — both the form integration and the user management tools work smoothly. The platform feels stable, intuitive, and professional, which makes it a great choice for both developers and clients. Cons Honestly, there’s not much to dislike about Brevo. If anything, the interface can feel a bit slow at times when switching between sections, especially on accounts with a lot of contacts. But overall, it’s a minor issue compared to how well the platform performs. Switched from [SendGrid](https://www.capterra.com/p/204113/SendGrid/) Sendgrid was expensive for me, that's why we did the switch Review Source Fernando N. Editor Marketing and Advertising Used the software for: 1-2 years ### "Thank You Brevo" March 18, 2026 5.0 Pros Speed and ease of use. The perfect automation for email campaigns to clients and leads. This isn’t the first time I’ve used Brevo. In fact, I’m currently using it to send email campaigns for one of my clients. Cons I haven’t had any difficulties with Brevo so far. But I’d like to make one suggestion: increase the daily email sending limit a little more. Reason for choosing Brevo Because I already know the product, and because of its easy setup and free daily email sends. Review Source Ken K. Vice President Non-Profit Organization Management Used the software for: 1-2 years ### "Brevo is a solid choice!" March 26, 2026 5.0 We are a non-profit and Brevo fits our needs exceptionally well. I've used Brevo before in enterprise and agency situations. It continues to be a great choice for an ESP and provides a lot of value for the money. Pros The platform is easy to use. The UI is intuitive. Setting up the backend for deliverability is simple and thorough. Cons Not much. I really can't think of anything that I don't like about the Brevo platform. I've used many different ESPs and Brevo is a solid choice. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Reason for choosing Brevo Brevo's pricing structure is based on emails sent vs. the number of contacts. The other platforms all base their pricing on contacts, whether you send to them or not. Brevo prices are based on sends, so it becomes a better value and a smaller cost for our situation. Review Source SF Sam F. Chief Technology Officer Information Technology and Services Used the software for: 1-2 years ### "I believe it does send the emails" February 20, 2026 5.0 It prevents me from having to manually email every individual on my list after they sign up. It costs significantly less than MailChimp at this point, they have increased their pricing and I want to save money. It also manages my SaaS password reset processes without requiring a lot of thought or effort from me. Pros It has email and SMS and push notifications all in one place, so I do not have to have a million different tabs open at the same time. The drag and drop builder did not even freeze during use which I was very surprised by. he automation flow design is simple enough that I was able to understand how to utilize them without getting a headache. I was glad that the emails actually made it to the inbox of the recipients and did not disappear into oblivion as with the last tool I used. Cons Why is the SMS credit system so convoluted and difficult to understand? I dislike that there are features on the mobile application that were missing from the website. Also, I dislike that the customer service team takes a long time to reply to an email and I had to wait a full day for a response to a basic question. Review Source Rishab R. Sr Manager Product and Brand Management Telecommunications Used the software for: 2+ years ### "Best Email Tool for allround performance" May 8, 2026 5.0 Its been a long and never ending story with Brevo. It is an allround tool for my monthly email marketing which helps to keep in touch with my interactive audience. Pros Brevo is a cost-effective and an intuitive tool for marketing teams with best email management features. The UI and UX of the tool gives great feedback for the decision makers to create their content and send beautiful campaigns to the audience. Cons Halting few features in basic plans, like work flows, AI emailer, and other few more. Although they are not deal breakers but I would want more automation for not only transactional but marketing mails too. Review Source JW Jaxon W. Co-Founder E-Learning Used the software for: 6-12 months ### "Great fit for a smaller creator starting/scaling a small business" August 22, 2025 5.0 Overall I'm very happy with Brevo. As a free user, I was able to do everything I needed, and as a paid user I get exactly what I pay for. I also feel I get the support I need when I run into issues, and I'm happy to see updates and fixes happening constantly which shows me they're improving the product constantly. Pros I've tried many CRM/email marketing platforms, and not all of them work for smaller creators like myself. I have found Brevo to be the best option for myself starting small and supporting me through growth. The free tier allows a healthy amount of daily emails that I was able to use before I had any revenue/paying customers, and then as I have grown into getting more valuable leads I happily went into the paid plan because it was right when I needed it. Every platform has a different pricing model and I found Brevo's to have a really reasonable point where you go to paid that makes sense. Others turn me off because you have to pay too early or too much in a way that doesn't match your business. Cons In my experience, none of these platforms are super easy to use, and Brevo is no exception. I found the contact attributes, automations, and forms features difficult to figure out (especially since they were transitioning to some new editors when I got the subscription) but I got there eventually. And to their credit, they do have good customer support. Alternatives considered [EmailOctopus](https://www.capterra.com/p/147415/EmailOctopus/) Reason for choosing Brevo I ran a comparitive analysis on ChatGPT of all the major CRM/Email marketing platforms. I plugged in my specific needs and Brevo came in as a top contender. After looking through the pricing and functionality I was sold. Switched from [Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) Klaviyo is WAY too expensive, Mailchimp puts the wrong kinds of limits on a free plan. Review Source Aladejobi Michael A. Founder Information Technology and Services Used the software for: Less than 6 months ### "Great platform with responsive support and powerful automation features" June 26, 2026 5.0 Overall, I'm very satisfied. Brevo offers a solid platform for transactional emails, automation, newsletters, and business communication. I'm looking forward to using more of its features as my company grows. Pros I recently started using Brevo for my company, INNOPAVE TECHNOLOGIES, to handle transactional emails and future marketing campaigns. The interface is clean, email routing and SMTP configuration are straightforward, and the documentation is comprehensive. One thing that impressed me most was the support team. My account was temporarily suspended because my contact form was being targeted by bots. Mr. Jonathan (Brevo) Reached out to me in no time detailing just what I needed to do. After I secured my website with Cloudflare Turnstile and contacted support, they manually reviewed and restored my account quickly. I also really appreciate that Brevo offers a generous free plan for startups and small businesses. Great company, great team. Cons As a first-time user, the initial SMTP configuration and account verification process was a little confusing. The automatic suspension happened before I fully understood the requirements for protecting web forms, my recommendation is that, clearer onboarding guidance for new users would make the experience much smoother. Review Source Mauro E. System Engineer Computer Software Used the software for: Less than 6 months ### "Reliable, robust, and highly effective for transactional email delivery" July 23, 2026 5.0 My overall experience with Brevo has been highly positive. I primarily used the platform to integrate it with a custom transactional web application hosted on a VPS server. Brevo proved to be a robust and extremely reliable solution for the immediate delivery of critical system emails. The real-time transactional logs are exceptionally useful for monitoring the exact status of every dispatch (delivered, opened, bounced), which offers great peace of mind in production environments. Pros What I liked most is its excellent performance and reliability for sending transactional emails (system notifications, appointment confirmations, and user credentials). The domain authentication setup using DNS records (SPF, DKIM, and DMARC) is very clear and well-guided. Additionally, the integration via SMTP and transactional API within a custom web application (PHP/Apache) worked flawlessly with virtually zero delivery delay. Cons The initial account verification and domain validation process require strict attention to DNS record configurations to prevent messages from landing in spam or being deferred. While this is a necessary step to maintain high IP reputation, it can involve a slight learning curve for users who are not as familiar with server or DNS management. Review Source Andrea L. Innovation Manager Translation and Localization Used the software for: Less than 6 months ### "Excellent Value and Easy to Use" August 3, 2026 5.0 Our overall experience with Brevo has been very positive. We chose Brevo after evaluating different platforms and have found it to be an easy-to-use and reliable solution for our email marketing and customer communications. The interface is intuitive, making it simple to create campaigns, manage contacts, and track performance. The platform offers good value for money by combining email marketing, automation, and CRM features in a single solution. While some advanced automation and reporting capabilities could be more flexible, it meets our day-to-day needs well and has helped us streamline our marketing efforts. Overall, Brevo has been a great fit for our business, and we would recommend it to companies looking for an affordable and user-friendly marketing platform. Pros What we liked most about Brevo was its ease of use and the value it offers for the price. The platform has a clean, intuitive interface that makes it easy to create and manage email campaigns, even for users with limited technical experience. It also combines email marketing, automation, and CRM features in one place, making it a practical solution for small and growing businesses. Overall, it provides a good balance of functionality and affordability. Cons While Brevo offers a solid range of features, we found that some of the more advanced marketing automation and reporting capabilities were somewhat limited compared to other platforms we evaluated. The interface can also feel slightly restrictive when building more complex workflows, and certain customizations require workarounds. Overall, these weren't major issues. Review Source Mai M. Managing Director Hospitality Used the software for: Less than 6 months ### "Bravo Brevo!" March 7, 2026 5.0 The onboarding was seamless and the accessibility of the customer service was incredibly valuable. We are already integrating Brevo easily into our daily routines! Pros I am loving the easy management of the sales pipeline that allows my team to generate growth across the entire sales lifecyle. Cons Thus far- NO cons. It has been a fairly seamless implementation for all! The Sales & Marketing teams are both using Brevo with ease! Review Source TJS Tobi Joshua S. Software Lead Computer Software Used the software for: I used a free trial ### "Great onboarding support for transactional email setup" July 20, 2026 5.0 We are integrating Brevo for transactional emails in our SaaS platform, including account verification, password resets, invitations, and system notifications. So far, the account setup and domain authentication process have gone well, and the customer support team was responsive and professional throughout the verification process. Although we have only recently completed the setup and are still in the early stages of using the platform in production, our initial experience has been positive. Pros The onboarding and customer support were excellent. Our account was initially suspended for verification, but the support team clearly explained the required steps. After authenticating our domain with DKIM and DMARC and providing additional information about our business, our account was manually reviewed and activated quickly. The setup process for transactional email authentication was straightforward, and the documentation was helpful. Cons The automatic suspension immediately after creating the account was unexpected and could be confusing for legitimate businesses. A clearer explanation during the initial review process would make the onboarding experience smoother. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.