# Pet Sitter Plus Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Pet Sitter Plus the right Pet Sitting solution for you? Explore 140 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132783/Pet-Sitter-Plus/reviews --- Pet Sitter Plus 4.8 (140) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Pet Sitter Plus Ease of use 4.6 Customer Service 4.9 ## Pros and Cons in Reviews JV Janet V Owner and OperatorConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Service Reports for clients, staff payout reports, invoicing, fairly easy navigation, great training, great support, able to get help when I need it,“ October 9, 2025 MP Mel P OwnerConsumer Services, Self-employedUsed the software for: 1-2 years. “Sending emsils in voice gorm or quote form sometimes dont attach the codes correctly.“ August 8, 2024 mu michele u Administrative AssistantTranslation and Localization, 2 - 10 employeesUsed the software for: Less than 6 months. “Very responsive. “ November 28, 2025 CC Carol C ownerConsumer Services, 11 - 50 employeesUsed the software for: More than 2 years. “Over the many years this has caused me to loose a ton of revenue in missed visits and admin work when I receive emails for visits on the dates I do have availability.“ March 22, 2024 mu michele u Administrative AssistantTranslation and Localization, 2 - 10 employeesUsed the software for: Less than 6 months. “It is so much easier to use than our last software. fairly easy to navigate“ November 28, 2025 TA Trish A CEOVeterinary, 2 - 10 employeesUsed the software for: 1-2 years. “Some minor things that i cannot customize.“ March 29, 2025 JS Janet S PresidentVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “Allowing us to see when people are checking in and out and adding an approximate GPS is fantastic.“ March 24, 2024 MA MiKayla A OwnerConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years. “It has its ups and downs and promises not kept.“ March 22, 2024 ## Showing most helpful reviews Showing 1-25 of 140 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Luz G. Owner/Founder/Pet Specialist Consumer Services Used the software for: 2+ years ### "Pet Sitter Plus is Top Notch for us!" November 19, 2018 5.0 I am extremely please with Pet Sitter Plus, the software, and with the people behind the scenes that run it. I have had nothing but positive experiences with both, that surpass my wildest expectations! I can truly not imagine doing without it. Acquiring it has been the best business decision I have made for my small, yet growing, business. I have complete confidence that they will be alongside me, as I grow and expand. Lastly, their rates are very fair and reasonable! They are worth every penny of my investment in them! Pros Pet Sitter Plus has been a definite plus for my small business! It is an extremely robust software that does more than I ever imagined or expected. Scheduling is a breeze and it allows me to have peace of mind. I am able to review schedules by the Day, the Week or the Month, and to catch any potential mistakes ahead of time. My Independent Contractors and office assistants are delighted and very impressed with all of the software's capabilities. The contractors are very pleased to see their future jobs clearly scheduled in the system. They also like being able to view their commissions for each and every service that they're scheduled for. Calculating their commissions due for each pay period is so easy now. It literally takes seconds to view all the commissions at once. No more tedious, manual calculations. What a boom! Another critical feature, that helps me a great deal, is the staff's ability to check off their unavailable dates on the system's "Request Holiday." With the click of a button, I can easily view who is available at any given date. My Pet Sitter Plus trainer, Becky Eberly, is extremely knowledgeable in the software and she has also been a pet business owner herself. She is personable, courteous, and entirely professional! I appreciate her quick replies to my many inquiries, as well as her help whenever I reach out to her. From my perspective, it seems to me like she drop everything else, to tend to my requests. She is an angel! Cons There is nothing that I do not like about Pet Sitter Plus. I have had nothing but positive experiences with it. I haven't yet implemented all of its features, so I'm not fully versed in all of its capabilities, though. This has nothing to do with anything lacking from Pet Sitter Plus or my trainer. I have just been taking my time to implement features at my own timing, which is something that I also appreciate. Nobody is pushing me to use all of the available features, but they're always there to work with me at my own pace. I really appreciate that! Review Source Response from Pet Software November 22, 2018 Thank you so much Luz for this fantastic review. It's great to hear that you continue to feel that we have been a great partner for you. We really appreciate this superb review and that you love Pet Sitter Plus! We will continue to be there to support you as you business grows and develops. Thanks again Richard Richard Booty CEO Pet Sitter Plus JV Janet V. Owner and Operator Consumer Services Used the software for: Less than 6 months ### "Good customer service & features" October 9, 2025 5.0 I'm happy I chose it. My other company was going out of business and I shopped several. They were really accommadating and gave us a good price to switch over. it was fair. Pros Service Reports for clients, staff payout reports, invoicing, fairly easy navigation, great training, great support, able to get help when I need it, Cons It was tedious to set up all the services. If there was a way to do mass edits to multiple services at one time that would have been easier. I had to go in one at a time. Alternatives considered [Time To Pet](https://www.capterra.com/p/144329/Time-To-Pet/) Reason for choosing Pet Sitter Plus the cost was lower. my previous software was very inexpensive so that was a factor. Switched from [PetSitClick](https://www.capterra.com/p/122471/PetSitClick/) They went out of business. It was a basic software but I used them for 12 years and was happy Review Source Response from Pet Software October 20, 2025 This is a wonderful review Janet. Thank you for taking the time to write it and we are delighted that you are getting so many benefits from using our software. I am really pleased to hear that your Support Coach has been such a valuable partner for you too. We really appreciate this review. Thanks again Richard Richard Booty CEO Pet Sitter Plus GK Gary K. Owner Professional Training & Coaching Used the software for: 2+ years ### "Helps a lot for owning a business." March 15, 2024 3.0 Pros ease to use once you get the hang of it. Cons the extensive work needed if you have different pricing situations, and services. And you have to change EVERYTHING every time you change a price Alternatives considered [Time To Pet](https://www.capterra.com/p/144329/Time-To-Pet/) Reason for choosing Pet Sitter Plus i was already familiar with the product. Review Source GB Grace B. Dog walker Veterinary Used the software for: 1-2 years ### "Happy happy dog walker " February 16, 2025 5.0 Exceptional service. I wouldn't use any other platform. Pros It allows me to schedule a variety of services for my clients. Without it I wouldn't have been able to expand my business. Cons It does take time to learn how to use the software however \[sensitive content hidden\] was super helpful. We scheduled a video call to help me understand some of the features. There are also clear step by step videos which helps massively. Alternatives considered [Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/) Reason for choosing Pet Sitter Plus \[sensitive content hidden\] was super helpful making the transition Review Source Response from Pet Software February 18, 2025 This is a wonderful review. Thank you for taking the time to write it and we are delighted that you are getting so many benefits from using our software. Your positive feedback is very much appreciated and it continues to be a pleasure to support you. Thanks again Richard Richard Booty CEO Pet Sitter Plus JS Janet S. President Veterinary Used the software for: 2+ years ### "Thank goodness for Pet Sitter Plus! Lifesaver!" March 24, 2024 5.0 Overall, I couldn't be happier. I've loved it since we've started using it many years ago after struggling with another service. During our onboarding, I would ask about a feature I needed and my coach would take me right there. It was an amazing feeling! Pros The ability to customize the fields and the thoroughness I can be with details because of the customization. Allowing us to see when people are checking in and out and adding an approximate GPS is fantastic. Cons If PSP could figure out how to calculate drive time and mileage, that would be amazing! We spend a great deal of time dealing with our mileage. I wish there was a way to mark an employee unavailable/available for certain times on specific days. Not just the whole day, if that makes sense. Alternatives considered [LeashTime](https://www.capterra.com/p/152017/LeashTime/)[Time To Pet](https://www.capterra.com/p/144329/Time-To-Pet/) Reason for choosing Pet Sitter Plus It's been so many years but I believe it was what I said above. Switched from [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) A quicker system, the client support, the ease of use. Review Source Response from Pet Software March 26, 2024 Thank you very much for providing this great review of our software and for your feedback about additional features. I am happy to say that some of the features you have suggested have been added to our future development list. Thanks again  Richard Richard Booty  CEO  Pet Sitter Plus EM Ericka M. Not customizable to my business. Veterinary Used the software for: 6-12 months ### "Was not customizable to suit my business." January 2, 2020 3.0 It was very informative and gave me ideas on intake forms and the setting up of my online appointments, payments etc. Pros That it was user friendly and had pre made client intake forms. Cons Although it helped that they had the software set up to help give you a boost. The software couldn’t be changed to fit with the needs of my business. It just focused on just pet Sitting I was unable to incorporate the Grooming services I provide to clients online. Alternatives considered [Pet Sitter Plus](https://www.capterra.com/p/132783/Pet-Sitter-Plus/)[Time To Pet](https://www.capterra.com/p/144329/Time-To-Pet/)[DaySmart Pet](https://www.capterra.com/p/93413/DaySmart-Pet/) Reason for choosing Pet Sitter Plus To Get an idea of what I need to set up online booking for clients on my website Switched from [Pet Sitter Plus](https://www.capterra.com/p/132783/Pet-Sitter-Plus/) To see if they could customize their set up to different areas of Pet Care such a Dog Walking and Grooming. Review Source KC Karen C. Owner Accounting Used the software for: 2+ years ### "Reasonable price at 3 persons and after very pricey until you get too big" November 17, 2025 4.0 Love it. The software is the best. And can be customed to what you need it to do very good and time consuming. But getting very pricy for a small team of 7 Pros For a one or two person company it's amazing value and can't recommend the company enough. The software is really good and can find yourself adding more and more to it. Just love it. Cons Very Privecy for a company that wants more than 3 persons. Only beifits companies 3 with 3 persons or less or on the other scale isn't also quite reasonable. But now I'm upto £80 per month mark my sadly going to have to reluctantly look at other software 😢 I find this such a stressful thing as I don't want to use any other software. Review Source Response from Pet Software November 27, 2025 Thank you so much for taking the time to review our software and our service. Your positive feedback is extremely valuable and very much appreciated. Please do contact our Support Team or your Support Coach directly to review and discuss your monthly subscription costs, to see if there is anyway you could possibly reduce this in the future. Thanks again Richard Richard Booty CEO Pet Sitter Plus mU michele U. Administrative Assistant Translation and Localization Used the software for: Less than 6 months ### "Review of software" November 28, 2025 4.0 Overall, I am happy with the software. It is so much easier to use than our last software. fairly easy to navigate Pros Customer support was great. Very responsive. The data entry part of it was easy to use. Once i got seet-up, I did not have many problems. Cons The "help" was not intuitive and current. I would try many ways to search for a solution but the response was never what I needed. Can't change an invoice once it was created. Review Source Response from Pet Software December 5, 2025 Thank you so much for taking the time to review our software and our service. Your positive feedback is extremely valuable and very much appreciated. Please do contact our Support Team or your Support Coach directly discuss your issue with voiding and invoice, they will be more than happy to help you. Thanks again Richard Richard Booty CEO Pet Sitter Plus TA Trish A. CEO Veterinary Used the software for: 1-2 years ### "Could not live without it!" March 29, 2025 5.0 Would highly recommend PSP! Customer support is amazing! Pros \[sensitive content hidden\] has been so helpful and supportive in every way for my business. I cant thank her enough. Cons Some minor things that i cannot customize. Review Source Response from Pet Software April 1, 2025 This is a wonderful review Trish. Thank you for taking the time to write it and we are delighted that you are getting so many benefits from using our software. I am really pleased to hear that your Support Coach has been such a valuable partner for you too. We really appreciate this review. Thanks again Richard Richard Booty CEO Pet Sitter Plus BD Ben D. Dog Walker trainer Professional Training & Coaching Used the software for: I used a free trial ### "The service & software you want" February 27, 2025 5.0 Fulfilling, good people running this business. Pros The Service is more than helpful. \[sensitive content hidden\] was fantastic with her knowledge and detail to help. When I didn't understand she went out of her way to explain further any queries I still had. Really happy with these guys. Cons Nothing that I can think of so far, there's a lot of features that need getting used to but the help is there so nothing really. Review Source Response from Pet Software February 28, 2025 This is a wonderful review Ben. Thank you for taking the time to write it and we are delighted that you are getting so many benefits from using our software. I am really pleased to hear that your Support Coach has been such a valuable partner for you too. We really appreciate this review. Thanks again Richard Richard Booty CEO Pet Sitter Plus GC Georgia C. Dog walker Farming Used the software for: Less than 6 months ### "Love pet sitters!" February 23, 2025 5.0 I absolutely love it! It has made my life so much easier, my business is more professional & I’m saving so much time with my schedule. I also love that I can very easily invoice people weekly Pros It’s really easy to use & it has so many great features which cut my work load down a lot Cons The fact that I can’t edit multiple dogs at the same time (to change the time to all the same time) Review Source Response from Pet Software February 27, 2025 Thank you so much Georgia for this fantastic review. It's great to hear that you continue to feel that we have been a great partner for you. We really appreciate this superb review and that you love Pet Sitter Plus! We will continue to be there to support you as your business grows and develops. Thanks again Richard Richard Booty CEO Pet Sitter Plus LW Laura W. Operations Manager Consumer Services Used the software for: Less than 6 months ### "Absolutely Amazing Time Saving" March 27, 2024 5.0 I really liked the fact they pair you up with a coach to walk you through everything. It was really reassuring having that person we could go to with any questions. We've been using the system for about 3-4 months now and we've got all of our customers and staff into it. Whereas there's often pushback to change, I can honestly say that the reaction has been overwhelmingly positive on both sides. Pros It's very customisable - we trialled a lot of options and found so many that were limited - for example could only do walking and not boarding, couldn't do invoicing, couldn't do timesheeting, could do boarding, but couldn't do a csv export. As we offer so many different services and have quite a lot of customisation, we really needed something that could do it all. With the ongoing cost of living crisis, when reviewing options, cost was also critical. Pet Sitter Plus was one of the most, if not the most economical option, and because it did absolutely everything it meant although we started out looking for just a scheduling system, we could actually streamline several of our platforms into Pet Sitter Plus and save hugely on subscription fees overall. Cons Because it's so customisable, I can see there being quite a steep learning curve for complex businesses or for people with limited experience of software or computers etc. Having said that, I think we must fall into the category of one of the more complicated set ups in terms of all of the services we offer and the fact we ended up merging four separate platforms into one, and it was absolutely fine. Their customer service is amazing, our coach was brilliant, breaking the set up process down into chunks and always being on hand to answer questions and recommendations. Review Source Response from Pet Software March 28, 2024 This is a wonderful review Laura. Thank you for taking the time to write it and we are delighted that you are getting so many benefits from using our software. I am really pleased to hear that you feel that we have been a great partner for you and we will continue to be there to support you as your business grows and develops.  Thanks again  Richard Richard Booty  CEO  Pet Sitter Plus CC Carol C. owner Consumer Services Used the software for: 2+ years ### "I have enjoyed using PSP for 11 years." March 22, 2024 4.0 Pros It is easy to schedule, and invoice clients. The customizable client database is really great as well. Cons You can not shut down future dates to client requests. For example, if on November 1st I am already booked solid for Christmas I can not turn off requests for the Christmas date, I have to shut down all visits from November 1st through December 25th. Over the many years this has caused me to loose a ton of revenue in missed visits and admin work when I receive emails for visits on the dates I do have availability. This has been the hardest obstacle to work around and will be the main reason why I decide to leave. I am giving till the end of 2024 and then I have to make the change if this is not a feature that is added. Reason for choosing Pet Sitter Plus 11 years ago when I started using Pet Sitter Plus it was the best option out there. At this time I di not remember the other ones I tested or if they are even around today. Review Source Response from Pet Software March 28, 2024 Thank you Carol. As a much-valued client for many years, we thank you for your feedback and additional feature suggestions. I am happy to tell you that blocking off dates in the client portal is one of our next big projects to work on as well as a Calendar view and Xero Integration. You might also like to know that we have some soon to be released new features with our QuickBooks integration and exciting enhancements to the Planner. I appreciate you taking the time to write your review of our software and our team would love the opportunity to personally discuss any features or issues you may be having. Thanks again Richard Richard Booty CEO Pet Sitter Plus SS Sharon S. Used the software for: 2+ years ### "Awesome software, Awesome support!!" March 13, 2017 5.0 The team at Petsitter+ are awesome! I owe my sanity and the health of my pet care business to them. Until April 2012 I had been managing bookings, rosters, invoicing and accounts manually. I was working 24/7 and struggling to keep my head above water. I was beginning to hate the business I had loved for 17 years. And tax time was a nightmare I dreaded to contemplate. In desperation I had approached a tech savvy guru who had created a very successful software system for a cat rescue organization here. He asked me for my wish list'what the perfect system could do for me. I was excited about the possibilities. This wonderful man, a savior, decided not to reinvent the wheel and after some extensive searching and research to compare the systems available he put me in touch with Richard. That was the turning point. I was apprehensive to get started, I am technologically challenged (a dinosaur to my teenage children) but after one email and then a chat on skype I trusted I was in good hands. Since that day I have not looked back. Getting started was a piece of cake. The software is super user friendly and, surprise, surprise'the Help tab is actually helpful!! And given all that, if ever I have needed a hand, the customer service has been spot on. Friendly,fast and efficient. My wish list has been provided to me on a platter and some! There are features in Petsitter+ I didnt even know I wanted. And the team are always coming up with improvements and happy to hear our suggestions. Now I have trained a staff member to operate Petsitter+ and can take time away for some R and R. And even when I am not on leave, I can feel a sense of freedom with the portability of a system which can be operated from my phone or IPad. I recently accompanied my husband on a two day business trip and had the luxury of overseeing PetFriends while relaxing on a beach in Broome. Now that's my kind of office. Thanks guys, I love you! Sharon, Pet Friends, Perth, Western Australia Pros Easy to use and has helpful "Help" menus and I can use it anywhere on any device Cons not really anything I don't like Review Source Response from Pet Software March 20, 2017 Hi Sharon, Thank you so much for taking the time to review our software and our service. Your positive feedback is extremely valuable and very much appreciated. With kind regard Richard Richard Booty CEO Pet Sitter Plus TB Tami B. Opts manager/Admin Veterinary Used the software for: 2+ years ### "Saved my sanity, everything you could ever need in this industry!" May 20, 2017 5.0 My sanity, more sleep, less stress. Pros I was the admin for my brothers petsitting company. I joined the team to help him organize and expand. We switched over from another we'll know software that was just missing the mark. We needed something universal that could house all the details that comes along with this work. It was clear that the creators actually have worked as pet sitters. The amount of notes and details you can add for each pet and daily jobs is awesome! There is even a section for house sitting. The transition was so smooth and the guy who helped us was so supportive at every step. I was incredibly nervous and everything went fantastic. The best part is how it is organized, they have thought of everything. It is set up in a way that is so transparent and easy. It is simple to do data entry and for staff to see all important info. Everything in one place and so user friendly even for technology challenged people like me. If you want to sleep better at night get this software, it's totally worth it!s Staff marks off when finished so at a glance on your phone you know what is happening. Also every morning they confirm each job so you know they will not forget. My job became so much easier I was able to move on to follow my dreams and hand this off to a new person with complete confidence. I never could have done that with the old system. Review Source Response from Pet Software June 21, 2017 Thank you very much for taking the time to write this positive review. You have been a valued client for many years so it is really fantastic that you feel that we continue to support you well. Thanks again Richard Richard Booty CEO Pet Sitter Plus JS Johnny S. Owner Retail Used the software for: 1-2 years ### "We love this software" March 8, 2024 5.0 Overall we are very happy with the service. Pros The availability, professionalism, and knowledge of our tech support staff, Patrice. Cons Some features are complicated to set up. Reason for choosing Pet Sitter Plus Streamlined service and having information stored in one place. Review Source Response from Pet Software March 12, 2024 This is a wonderful review. Thank you for taking the time to write it and we are delighted that you are getting so many benefits from using our software.  Your positive feedback is very much appreciated and it continues to be a pleasure to support you.  Thanks again  Richard Richard Booty  CEO  Pet Sitter Plus DD Desi D. Owner Used the software for: 2+ years ### "Pet Sitter Plus is excellent!!!" April 2, 2017 5.0 Before Pet Sitter Plus we used another software that worked but wasn't really designed for pet sitting service, so there were a lot of mistakes happening. Not to mention half of the work involved a lot of paperwork and consuming precious time. I had been looking for a new software for about a year and everything I saw on the internet wasn't quite right. One day I got an email advertisement from google about Pet Sitter Plus and I knew instantly that this was it. I contacted Richard and he responded immediately! Within a week we were set up with Pet Sitter Plus. All of our data transferred and ready to use!!! We have been using Pet Sitter Plus ever since and that was in 2014!!! It's amazing how easy and efficient it is to use. What's great about it is that they continue to improve and evolve. Before we used to leave paper notes to our clients and now they receive an email with a picture of their precious pet. Almost every week I get a phone call from clients telling us how much they enjoy and love their email feedbacks. One client said that it puts a smile on her face while at work seeing a picture of her dog and that makes her day better... and that says everything! Another great thing about Pet Sitter Plus is that you can use it from any device and anywhere. I was away on a trip and was able to do scheduling and billing without any problems, that easy!!! The customer support is amazing, hardly need to use but when I have a question it's an immediate response. I highly recommend Pet Sitter Plus!!! Pros Pet Sitter Plus is easy to use and very efficient! Cons None! Review Source Response from Pet Software April 7, 2017 Hi Desi, Thank you so much for taking the time to review our software. I remember helping you to get your business up and running on Pet Sitter Plus and it was a pleasure to see you enjoy the benefits. We hope you enjoy the next release due out very soon. Best regards Richard. VL Valerie L. Owner Individual & Family Services Used the software for: 2+ years ### "I couldn't run my business effectively without it!" April 28, 2017 5.0 It literally made my job easier. I no longer have to waste my time with several programs, as PSP combined most everything all into one platform. I used to spend hours organizing and sending out schedules, and PSP now does that for me. My customers also love their emailed confirmations, invoices, and receipts of payments. PSP truly took my business to a higher level of professionalism that I never could have achieved using our old scheduling/management techniques. Pros How it completely streamlines the booking process directly from the clients onto the pet sitter's schedules. Nothing gets lost in translation. I also love how the pet sitters can acknowledge their schedules and check-in/check-out of each job as they complete it. These are just two out of many, many desirable features this software has! Cons I would like to be able to add attachments to the client's files (i.e. their Service Contracts, for example). This would almost completely eliminate the use(waste) of paper in my company. I would also like the sitters to be able to mark themselves off for particular hours of the day as opposed to entire days. Review Source Response from Pet Software May 16, 2017 Hi Valerie, Thank you very much for providing this great review of our software. Its also useful to receive your feedback about additional features that you require and I am happy to say that both of the features mentioned are on our short term development list. Thank you again Richard CEO Pet Sitter Plus DF Deidre F. Owner Consumer Services Used the software for: 2+ years ### "Best Business Decision " March 11, 2022 5.0 A++++. Best business decision I’ve made. Worth every Penny. I’d be list without it Pros LOVE the customer Service and support especially the zoom sections that are scheduled to get me familiar with the product and to customize for my needs. I get really quick responses to my emails asking for help. Keeps me super organized and getting the information I need for taxes is super easy. I really suck at paperwork. This software is a lifesaver! Best decision I’ve ever made Cons Cons? Wow that’s a tough one. I guess that it doesn’t auto invoice after last visit. I know it has a bulk invoicing feature. Reason for choosing Pet Sitter Plus Features & Price. Review Source Response from Pet Software May 18, 2023 This is a wonderful review Deidre. Thank you for taking the time to write it and we are delighted that you are getting so many benefits from using our software. I am really pleased to hear that you feel that we have been a great partner for you. We really appreciate this review. Thanks again  Richard Richard Booty  CEO  Pet Sitter Plus JJ Janet J. Owner/Operator Used the software for: Less than 6 months ### "After trying others, PSP wins hands down" February 13, 2017 5.0 When it became clear that my pet sitting business needed serious administrative help, I looked into the top softwares on the market. After several trials, Pet Sitter Plus stood out as the perfect fit for my pet sitting business. For the first couple of months, I used it for scheduling only, parallel with my Google drive documents. I was afraid to rely solely on one system. My PSP rep would train and council me with lengthy phone calls on a weekly basis. Becky was so patient with me as I tried to juggle the day to day business as well as learn how to use the software. I think the great tutorials would have answered most of my questions, but Becky put up with me in such a professional, friendly and helpful manner. She gave me the confidence to let go of my old documents and rely completely on the PSP scheduling features. They never let me down! This wonderful experience made moving on to using the invoicing and client portal features a stress-free process that went without a hitch. I get wonderful reviews of the client portal from my clients and am so happy with the payment processing features. My sitters are thrilled to have the app on their phones when they are out in the field. Everything they need is right at their fingertips and the server has never failed us. Several new releases every year keep the software providing continuous improvement, although I am at a loss to recommend what more I may need! Invoicing and payroll used to take 2 full days and now I can process both in minutes. PSP has the flexibility and functionality that made running my business fun again! This software pays for itself quickly and adds the professional image and peace of mind that my company was looking for. I highly recommend Pet Sitter Plus! Pros Excellent customer service! Ease of scheduling, accuracy of invoicing, flexibility and functionality Cons I honestly cannot think of one thing Review Source Response from Pet Software February 13, 2017 Hi Janet, Thank you so much for taking the time to review our software and our service. Your positive feedback is extremely valuable and very much appreciated. With kind regard Richard Richard Booty CEO Pet Sitter Plus EF Ed F. Owner Used the software for: ### "Simply Superb" December 6, 2016 5.0 I run a small but successful dog walking company in the UK. We have over 100 regular customers and typically schedule 250 bookings per week across 3 walkers. Before using this system I had tried various others however none were as intuitive or had the required features to do the job quickly and easily. PSP makes managing bookings simple by allowing me to attribute dogs to particular areas for each walker. This means that doing my weekly scheduling takes less than half an hour!! It allows customers to have a central point of contact - managing their own bookings - eliminating the need to try and manage calls/texts/emails for bookings/amendments and cancellations. All this used to be a real headache. As completed jobs are all logged on the system, completing my monthly invoicing run takes maybe less than 10 minutes. All I need to do is sense check the customer orders to ensure there have been no human errors made (multiple orders for the same customer, only bookings for that month included in the order etc), change the text for the e-mail and off they go. I don't use other software, however, if I did, this allows the system to reconcile all payments directly - saving, even more, time. A really good feature however it's one for the future for me. The system is extremely robust, holds all the information you and your walkers may need, has multiple interfaces for mobile/tablet and desktop. The system can also be edited/adapted to suit individual needs with editable fields. Downtime is non-existent and support is absolutely top quality. Users can feedback directly on ideas for future function development and new features/updates are released regularly. My customers use the tracking functions to see exactly when their dogs were collected and dropped home - fantastic for providing peace of mind when they're at work. They also, without exception (even the technophobes!) pick up and use the system with minimal effort or training. I haven't even scratched the surface for what this system can do and cannot recommend it highly enough. Simply superb Review Source Response from Pet Software December 7, 2016 Thank you Ed for this glowing review. It is fantastic to receive this. I remember training you myself some time ago and it is gratifying to hear that you have enjoyed using our system and appreciate our service. Thank you once again. Richard PM Patty M. Owner/Operator Consumer Services Used the software for: 2+ years ### "5 Stars!!!" October 26, 2020 5.0 My favorite thing about Pet Sitter Plus is the personal customer service you get for free! \[SENSITIVE CONTENT HIDDEN\] is a Rock Star Professional who will meet with you online anytime you need help!! Pros It's very easy to use and gives professional results! The Help tool gives you all the answers. But \[SENSITIVE CONTENT HIDDEN\] is my favorite part. I get her professional help anytime I need it! Cons Little hard when they did the update, but \[SENSITIVE CONTENT HIDDEN\] was awesome in training and is available to help me any time I need it! Reason for choosing Pet Sitter Plus It was recommended by PSI. Review Source Response from Pet Software October 27, 2020 Thank you Patty very much for taking the time to write this positive review. You have been a valued client for many years so it is really fantastic that you feel that we continue to support you well. Thanks again Richard Richard Booty CEO Pet Sitter Plus AV Amber V. Owner Veterinary Used the software for: 1-2 years ### "Excellent Customer Service and the Program is one of the Best on Market!" February 22, 2019 5.0 After having this program for over a year- it has completely changed my business and personal life as an owner. No second guessing, credit/debit payments are so easy, tracking and email of sitters and the updates to clients are a hit. Customer service is always so nice and guides me through questions when they come up. Pros Gosh- so much! Having client info easily accessible to staff while mobile is key.The ease of payment processing and processing service requests are a customer fav from our end. Cons Email features are Null - just HTML formats. No ability to change font types, looks, sizes or add pictures. Also whish the push emails to clients after a visits were more esthetically pleasing. Review Source Response from Pet Software May 20, 2019 Thank you Amber very much for providing this great review of our software and for your feedback about additional features. I am happy to say that the feature you require is on the short term development list once we have rolled out our next big release. Thanks again Richard Richard Booty CEO Pet Sitter Plus SL Simon L. Owner Used the software for: 1-2 years ### "Pet Sitter Plus is simply brilliant! " January 4, 2017 5.0 We are a local City business in Brighton & Hove (UK) with over 570 registered customers who we provide cat feeding & sitting visits for. We are a small team of 3 + 1 seasonal staff but we deliver over 11,000 home visits a year. Pet Sitter Plus (PSP) literally changed my life in giving me back hours of time that was spent on a manual diary and manual invoices. Our customers love PSP, they feedback such great reviews to us about using the system. For us, it's been an amazing transformation for our business and we also realize that customers have joined us for the very reason we have such a sophisticated booking system in place. Customers feel they have great control over booking as well us updating procedures or requests on their account. PSP is more than a booking system it has many facilities which have help us as a business. The support that we have been given from Richard & Team at HQ has been more than a 5+Star experience. If we have ever needed support we receive a reply within minutes, amazing response time, customer support and service given. PSP has so many great tools to use and my small team love using it. We can highly recommend PSP, I can not believe how I coped without them. Simon @ Toto Pet Services Review Source Response from Pet Software January 4, 2017 This is a wonderful review. Thank you Simon for taking the time to write it. EA Emma A. Director/Dog Trainer Used the software for: 6-12 months ### "Couldn't have asked for a better system!" April 9, 2018 5.0 Pros It's so easily adaptable and can quickly be edited to be exactly how you want it. I'm a dog trainer, not a computer tech, but I can change custom fields, email templates etc myself without getting confused! Would 100% recommend this software to any pet sitters/walkers/trainers etc. I think its fairly priced too - lots of the other systems I looked at were way out of my price range. Also, I love the fact I don't have to use up space on my computer as its all online, and I can log on from my iPad or iPhone which is super handy! Cons It's so hard to think of something that I like least about the software as it fits what I need perfectly! If I had to pick one thing it would be that I can't change (or at least I don't know how to) the search list on the clients tab. I don't remember my clients names very well, I only remember the dogs names so it would be handy if I could change it to search alphabetically for the pets names. Review Source Response from Pet Software April 11, 2018 This is a wonderful review Emma. Thank you for taking the time to write it and we are delighted that you are getting so many benefits from using our software. Thanks again Richard Richard Booty CEO Pet Sitter Plus Talk to a Capterra advisor for free and get results within 15 minutes.