# ServiceTrade Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ServiceTrade the right Inspection solution for you? Explore 341 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132690/ServiceTrade-Commercial/reviews --- ServiceTrade 4.6 (341) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ServiceTrade Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews Intuitive and accessible interface 95% positive reviews out of 85 Most reviewers describe ease of use as a key benefit, highlighting straightforward navigation and minimal training requirements. Recurring technical glitches 59% negative reviews out of 59 Some users report bugs and issues such as slow loading, freezing, and frequent glitches disrupt daily operations and productivity. Dave G National Service Manager, 51 - 200 employees. "We have also has some issues with Time Card and glitches with the software over time." Continuous feature enhancements 94% positive reviews out of 34 Most users comment improvements are frequent, with regular updates boosting efficiency, transparency, and overall productivity. Streamlined team collaboration tools 100% positive reviews out of 22 Most users report team organization is enhanced by features that centralize tasks, foster collaboration, and simplify workflows. ## Showing most helpful reviews Showing 1-25 of 341 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Darlena H. Senior Compliance Specialist Construction Used the software for: 2+ years ### "Great scheduling Tool!" January 24, 2025 4.0 It's a great experience. I love trying new apps and this is a great tool for our business. Pros The ease of using the system. Being able to see the technician in real time, their location and on site and off site times. Quoting is also made simple thru Service Trade as well. Cons That it can lag at times, and that you cannot access the email from the pop up. Review Source SH Shannon H. National Account Manager Construction Used the software for: 2+ years ### "ServiceTrade Review" July 19, 2025 5.0 I love this product from reoccurring service management, to job creation/completion to invoicing. In addition, has an amazing customer support team behind the scenes if needed. Pros It's critical to have a good Field Service Management system when working in a service industry. is an excellent product that eases the day-to-day burden of managing our customer's needs. In addition, ServiceTrade is continually approving their product. Cons If I had to pick something it would have to be that occasionally I lose connection, and the pesky emu pops up. Review Source PD Paul D. President Construction Used the software for: 2+ years ### "Don't trust this software with your business's vital processes" September 7, 2022 1.0 We used for over 6 years for all aspects of our fire alarm business. It was a great software at the beginning. That being said, they have made too many updates that were not properly tested, and the end result is a software that just doesn't work anymore. They are no longer a high quality product, but continue to charge as if they were. If you use ServiceTrade for all of your business's processes- installation, work order tracking, recurring service work, invoicing, profitability tracking, timecards, inventory management- you will be extremely disappointed in the result. Pros This software is user friendly. Your field staff will like the UI- either through the cell phone or a tablet. Very customer friendly. Automated emails with custom links is terrific. Overall their product looks great on the surface, and the presentation is top notch. Cons This software is EXPENSIVE. There are much more cost efficient alternatives that perform just as well. Major updates are frequently rolled out without notice, and have a huge impact on your processes. Each update results in more bugs, and have a cumulative negative result on the performance of the software. Updates also effect the app, so field staff are constantly having issues, and have to delete/reinstall the software. Data is extremely difficult to mine (and yes, it costs extra to access that data). Determining how your techs perform, gross profit for projects, sales numbers are almost impossible to gather, and is often inaccurate once you figure out how to run the report. This software does not handle different tax rates, and will result in you charging the wrong rates to your customers, costing you money. Every feature costs more money- and the features frequently do not work as intended. (Timecards, recurring invoicing are major disappointments) Reason for choosing ServiceTrade When we originally chose , there weren't that many competitors offering what they did. Today, that is no longer the case. There are several other products to choose from, with different price points that make way more sense than ServiceTrade. Review Source Response from ServiceTrade December 1, 2022 Hi Paul, I'm sorry to hear about your experience. We appreciate feedback from our customers as it helps our product improve and influences the new products and features we release. If you ever run into any bugs, I encourage you to submit a support ticket, so it can be addressed immediately. Thanks for taking the time to provide feedback! - Mary Clayton Shearer JM John M. OwnerOperator Construction Used the software for: 2+ years ### "Satisfied Service Trade User" October 1, 2025 5.0 Wonderful. Easy to learn and use. Service trade staff are always there to help with any issues. Prompt replies and friendly attitudes. Pros Customer service is top notch. The efficiency of the software has increased profits. Dispatch board is helping with scheduling and keeping track of technicians and jobs Cons Software favours US based companies and we are in Canada. Could use more customization of work acknowledgments and assets. Review Source JH Jerry H. General Manager - Owner Facilities Services Used the software for: 2+ years ### "Service Trade review from Sterling Fire" April 1, 2025 5.0 We are a huge fan of ST. I continually push this product to other fire service providers that I know as well as other field service providers. It has been the greatest addition to our business. Pros With ST we are able to fully run our business with the easy of customer locations, ticket prep, quoting and invoicing all in the same place. Cons The field techs with non-ios mobile devices have some minor problems with the mobile app, but we manage work-arounds for them. Review Source Response from ServiceTrade April 2, 2025 Hi Jerry. Thank you, we're a big fan of yours, too! Our support team sang your praises when they saw your kind comments. Thank you for trusting ServiceTrade - Shelley DG Dusty G. HVAC Service Mechanical or Industrial Engineering Used the software for: 1-2 years ### "ServiceTrade is the way to Go" April 16, 2025 5.0 My take home experience is the app is great and worth every penny. I’m pleased that what I need to show our customer makes it easy to do Pros The app makes my day to day service field manageable. I have a to do list for my inquiry the day before Cons I dislike the web and or the app availability to . Would prefer the app only to be accessible Review Source Response from ServiceTrade April 16, 2025 Hi Dusty, Thank you for sharing all the ways that ServiceTrade makes your day-to-day more manageable. We're proud to be your partner! -- Shelley DS Donovan S. Supervisor Mechanical or Industrial Engineering Used the software for: 2+ years ### "Servicetrade Assist" May 12, 2025 5.0 My overall experience with has been great. \[sensitive content hidden\] has been a tremendous help. She always is checking in and giving me tidbits and ways to improve my business. Pros How much they check up on you and how they are available to help grow your business. Cons Technical Support. Trying to get a person on the phone to talk about issues was a nightmare. Review Source Response from ServiceTrade May 13, 2025 Hi Donovan. I'm so pleased to hear about how helpful your account manager has been. I know who you work with and she is a star. It's disappointing to hear that you haven't had the experience with support that you need. I'm raising that up with the leader of our customer support organization. We have a team of strong support reps whose job is to help you, so I'll investigate how we can make it easier for you to reach them. Thank you for trusting ServiceTrade! - Shelley AK Adam K. Regional manager Consumer Services Used the software for: 2+ years ### "Regional manager" May 20, 2025 5.0 Started when my company first used and I have loved the evolution where it integrates with several different platforms. Pros It’s simple to flow through the different tabs. Easy from start to finish. Like the vast abilities it provides for different aspects. Cons Understanding the new dashboard has been difficult without a training. Do not like that you have to write a service and job description think they are the same. Should be able to transfer the reoccurring service type into the description. Review Source Response from ServiceTrade May 22, 2025 Hi Adam. Thanks so much for sharing your experience with our our applications continue to evolve. Your account services team is going to follow up about getting you and your peers some training with the dashboard, we'd love to help make that easier. Thank you for trusting ServiceTrade! -- Shelley WL William L. Service tech foreman Construction Used the software for: 1-2 years ### "My #1 Tool" March 10, 2025 5.0 My Overall Experience With Service trade. Every Morning I get in my Van, I go straight to my tablet / service trade. It's literally the 1st thing I do, every day. I clock in for my 1st stop, I usually have several stops in a day. Job complete, clock out, Clock in to the next job. I just really like how easy it is. Overall it's the main tool in my tool box really .Thanks ST.. Pros What I do like most about Service trade, is just it's so user friendly. Cons Well, as of now, I can't really think of anything that I dislike. I've been using service trade for years now. Review Source SD Steve D. Service Manager Public Safety Used the software for: 6-12 months ### "Good change." August 21, 2025 5.0 Has become much easier to use. They seemed to have problems before using the app before some of the updates. Pros Tech friendly. My techs have saying that using this app has made their jobs much faster with the information given to them. Cons Would like to add a page to the app. Would like to add things my tech needs to complete before they close out the job. Review Source TS Trip S. DOO Construction Used the software for: 2+ years ### "Service Trade Review" March 26, 2024 5.0 This is a great product that works to adapt with you. Pros Ease of use, offers numerous types of services, ability to sync with Netsuite Cons More complicated larger jobs are difficult and tedious. could be more intuitive when it comes to progress billing. Switched from [Corrigo](https://www.capterra.com/p/14544/Corrigo-CMMS-Property-Mgmt/) The need for better functionality and to work better with services we provide. Review Source Response from ServiceTrade June 3, 2024 Hi Trip. Thank you for sharing how ServiceTrade is helping your business. As you mentioned, we are always adapting and improving how we support our customers, and any suggestions you have about progress billing or anything else can be shared at ServiceTrade Ideas where it's read by our product team. Find information about ServiceTrade Ideas here: https://support.servicetrade.com/hc/en-us/articles/25274955730323-Getting-Started-with-ServiceTrade-Ideas Thank you for using and for trusting ServiceTrade! - Shelley EB Ean B. Supply Chain Manager Construction Used the software for: 2+ years ### "Supply Chain Manager " January 9, 2025 4.0 Overall service trade has improved our service operations and have streamlined efficiency Pros Ability to track and manage jobs, labor, and invoicing. Cons Reporting is a little difficult at times, but i think the new updates have made that easier Review Source aS andrew S. Inspection Department Manager Construction Used the software for: 2+ years ### "Daily user" October 9, 2024 5.0 I use this software daily and overall have a positive experience. Pros Ease of use. Cross application compatibility with "Building Reports." Cons I would like to be able to expand the main text box when quoting or preparing a work order. Review Source Response from ServiceTrade October 22, 2024 Hi Andrew, Thanks for sharing how ServiceTrade is easy to use for your daily tasks!! -- Shelley JT Jamie T. Pipe fitter Construction Used the software for: 1-2 years ### "Pipe fitting " July 24, 2024 5.0 I really like it!I think more people should be aware of it so that it covers your butt for the owner and contractor. Pros I can take pictures and write what I done that day are week and go back to it If someone says I didn’t do it. Cons They want us to comment after photos after you have took pictures. Review Source Response from ServiceTrade July 31, 2024 Hi Jamie. Thanks so much for sharing your CYA experience with ServiceTrade! Taking care of employees and customers are at the heart of what we do and it's always so gratifying to hear from someone who experiences that every day. Thank you for using ServiceTrade! -- Shelley JJ Josh J. Owner Operator Machinery Used the software for: 2+ years ### "Air Gurus review " August 7, 2024 5.0 It has been good! Nice people to work with Pros Keeps us organized, easy to set up customers and recurrences. Cons Can't see sale price on job orders, pictures from jobs don't always come through as an attachment. Review Source Response from ServiceTrade August 13, 2024 Hi, Josh. Thank you for sharing how ServiceTrade helps keep you organized! I told the customer success team about some of the cons you mentioned and they'd like to know more and will reach out to you. It's always great to hear what's working and what can be better. Thank you for trusting ServiceTrade! Shelley JL Jessica L. Dispatcher Construction Used the software for: 1-2 years ### "Review from Dispatcher" June 19, 2024 5.0 Pros I use every day to dispatch our technicians, I like that they are able to have all information for their jobs while on site and able to look at the history of that location. Cons I wish that had a feature that sent me a notification when a technician clocked out of a jobsite so I knew it was complete without me having to look if it was complete. Review Source Response from ServiceTrade June 25, 2024 Hi Jessica. Thank you for using ServiceTrade and sharing your positive experience. I hope you're especially loving the new dispatch board! You brought up a great idea about clock-out notifications, so I asked around. It sounds like that can be done through Zapier integrations. If you'd like to know more about that, please get in touch with support@servicetrade.com and they'll guide you to the info about how that could work. Thanks for bringing it up! -- Shelley BO Bill O. Service Supervisor Facilities Services Used the software for: 2+ years ### "Great product" June 3, 2024 5.0 Pros Well rounded tool for your business and your customers. Cons Works well for me. Can't think of anything that needs improving at the moment. Review Source KC Kevin C. CEO Facilities Services Used the software for: 2+ years ### "Worth Every Dollar!!!" February 9, 2024 5.0 Pros provides real time access to photos, videos and paperwork that allow me to provide real time updates on repairs to clients. In the information world we live in today, Servicetrade allows for real time updates on the status of repairs. Cons The dispatch board does not update without refreshing. Review Source Response from ServiceTrade February 13, 2024 Hi Kevin, Thank you for your fantastic review! We're thrilled to hear how ServiceTrade has been a game-changer for you. We can't wait for you to try our new dispatch board this spring and look forward to your continued feedback to help us serve you better. Thank you again, Leah ServiceTrade Team GP Gregg P. Service Operations Manager Construction Used the software for: 1-2 years ### "Service Operations Software" March 13, 2023 4.0 Would like to have better customer financial reporting. OTher then that Service trade has been a mager upgrade to running our service department. Pros Service Trade was very easy to install and roll out, its features contain all we need to manage our field, purchase parts and quote and invoice. I like the quoting features the most, it allows for quick turna round from tech to the customer for fast approval of the work. Cons Financial reporting and profitability by customer. The systems should have more accurate reporting on the financial status of the customer with out having to look in several places. Or assing a contract to every customer. Reason for choosing ServiceTrade We felt it had the most benefits for the price. The customer support team and we were highly impressed that the President flew out to meet with us during the decision-making process. That showed a huge commitment to customer support. Review Source HC Huntere C. Operations Specialist Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Service Trade Review " January 6, 2022 4.0 We have learned to really like ST as a company and we enjoy using it as our daily scheduler and service system. We are hoping that the ST team is willing to work with us and consider some of our ideas on how t make it better. Pros I have really enjoyed being able to organize our technicians schedules with ease and all of the history and information we are able to accumulate in this system. Everything you need to know about a customer and a job is always at your finger tips. Cons Parts Ledger has been a pain majority of the time. The "mobile app" is great for getting PO's easily but it gets stuck all the time and glitches all the time. It stops working all the time and the process of reversing or editing a PO is too complicated. Reason for choosing ServiceTrade The features presented to us seamed more user friendly and they work with computer ease who we utilize still Review Source Response from ServiceTrade January 13, 2022 Hi Huntere. Thank you for sharing your experience with ServiceTrade. We're always happy to hear where we're doing well and where we can do better. And we do want to hear your ideas for how we can make our products better. Your ServiceTrade Account Manager is a great person to share those ideas with. Have a great day and thank you for using ServiceTrade. -- Shelley CH Craig H. Director of Operations Facilities Services Used the software for: 2+ years ### "Indispensable tool to run our fire protection business" May 7, 2024 5.0 Pros Everything all in one place and designed for our industry. Cons Wish the desktop application had a counterpart mobile edition that was easier to navigate when away from the computer. Review Source Response from ServiceTrade June 3, 2024 Hi Craig. Thank you for sharing that ServiceTrade is the place you go to run your fire protection business. I know that our product team would love to hear more about the type of work you need to tackle when you're away from the office. We have a place called ServiceTrade Ideas where you can share ideas for how our platform can be even more indispensable. I'll paste a link below to where you can find out how to share this and other great ideas you might have. Thank you for using ServiceTrade. -- Shelley ServiceTrade Ideas information: https://support.servicetrade.com/hc/en-us/articles/25274955730323-Getting-Started-with-ServiceTrade-Ideas NR Ned R. Operations Manager Construction Used the software for: 2+ years ### "Good bang for the buck" March 13, 2023 4.0 Overall, is a powerful tool. It takes the stress of managing customers and jobs once it is implemented fully. Pros The customer database is easy to use, the mobile app works well and is not overly complicated for the field guys. Integration with our existing Quickbooks system was fairly straight forward. Billing and quoting work very well. The email tracking of quotes to customers is nice. Cons There is a learning curve. It has some quirks that will hang you up until you understand them. The analytics could be better. tracking certain things is tough. Tracking time for payroll is almost impossible. Reason for choosing ServiceTrade Price point Review Source SM Seth M. VP Operations Construction Used the software for: 1-2 years ### "Great product that does not overwhelm office or field staff" March 6, 2023 5.0 From rollout to ongoing field operation, has been a breath of fresh air for our service department. Pros How simple the project was to work through whether on a computer in the office or on a phone / tablet in the field. Cons Pulling reports for open work orders could be easier to avoid calls getting lost week over week and invoicing falling behind. Review Source GC Gabriela C. Scheduler Construction Used the software for: 2+ years ### "Best Platform " April 8, 2024 5.0 Pros I love that I can manage multiple accounts with service trade. I have the ability to send proposals and set up jobs using the proposals that approved by customers. It's GREAT for scheduling jobs daily, weekly & monthly. Cons I would like to be able to filter out things more within types of services/jobs. Review Source Response from ServiceTrade June 3, 2024 Hi Gabriela. Thank you for sharing some of the ways ServiceTrade is helping you and your business. We couldn't be more excited this year that our new dispatching and scheduling tools are helping schedulers like you in even more ways than before. Thank you for using ServiceTrade! -- Shelley PA Pearlene A. Operations Manager Public Safety Used the software for: 1-2 years ### "Fire Force Service Trade" January 4, 2022 5.0 Over all I am very happy with service trade. I am building a kitchen department and without it I would be very time consuming. Pros Everyday use and tracking of jobs is user friendly. The reminders for services due is critical to cash flow. The bid system allows us to quickly secure jobs and manage them. Our customers can easily see the photos and reports to justify the expense of keeping their fire systems compliant, Cons I do not not like the canned responses from the service team. I am very busy and when I need help I do not have time to read an article. For the money we spend on this system I feel a live person should help not refer me to an article. Reason for choosing ServiceTrade Scheduling was superior Review Source Response from ServiceTrade January 7, 2022 Thanks for the review! It's great to hear ServiceTrade is helping you better manage your time and your company's cash flow :) You can always call into support if talking with a specialist is more helpful to you than reading an article. Thanks again. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.