# ServiceTrade Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ServiceTrade the right Electrical Contractor solution for you? Explore 340 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132690/ServiceTrade-Commercial/reviews --- ServiceTrade 4.6 (340) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ServiceTrade Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews JL Jessica L DispatcherConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “I use ServiceTrade every day to dispatch our technicians, I like that they are able to have all information for their jobs while on site and able to look at the history of that location.“ June 19, 2024 JT Janea T Data AnalystFacilities Services, 51 - 200 employeesUsed the software for: 6-12 months. “My biggest gripe is that there should be an option to set up notifications for things like New Deficiencies Added and upcoming contracts about to expire.“ May 14, 2024 hm hope m Operations ManagerRestaurants, 2 - 10 employeesUsed the software for: 1-2 years. “It has cut down on the time it takes for scheduling, helps us assure that our repeat services are on track, and makes it easy to communicate deficiencies with our clients.“ December 5, 2024 KG Kenneth G Safety ManagerConsumer Services, 51 - 200 employeesUsed the software for: More than 2 years. “There is nothing worse than being stranded at a customer for an extra half hour on a Friday because someone decided to roll out an update.“ July 7, 2025 CH Carlo H DispatcherConsumer Services, 11 - 50 employeesUsed the software for: 6-12 months. “Scheduling, dispatching, creation of job/services, collection of client information for a robust and useful database, creating invoices and billing, the ability to create tags for each asset, client, location, etc. How each step in the process from brand new client to billing said client flows seamlessly with different approaches to how much or little information is needed or shared makes this a nearly flawless experience.“ August 19, 2024 AK Adam K Regional managerConsumer Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Do not like that you have to write a service and job description think they are the same.“ May 20, 2025 GP Geoff P General ManagerPublic Safety, 2 - 10 employeesUsed the software for: More than 2 years. “I like how jobs are created, how a technician can create deficiencies (with pictures), the quoting process, monitoring quotes from customer viewing to approvals, the constant checking in from our reps, customer service is quick to respond and assist, how ServiceTrade really takes your input and creates fixes for you, the different scheduling and dispatch tools/windows, I like how I can see the clocking in and out from en-route to on the job to completion status.“ August 2, 2024 DG Dave G National Service ManagerConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “We have also has some issues with Time Card and glitches with the software over time.“ May 28, 2024 ## Showing most helpful reviews Showing 1-25 of 340 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Keith A. Inspection & Service Sales Facilities Services Used the software for: 2+ years ### "ServiceTrade is our Customer Service Department" February 14, 2023 5.0 Pros allows us to integrate our sales and quoting with our implementation and delivery of our services seamlessly to our customers. Cons The onboarding could have been a little more clear with how we should set up our assets with our recurring services. We had to make multiple attempts at getting the assets set up correctly in the beginning. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Review Source Response from ServiceTrade February 15, 2023 Hi Keith, Thanks for leaving a review! It's so valuable to receive feedback, so we appreciate you taking the time. ServiceTrade's goal is to enable our customers to deliver better service to their customers, so love to hear that! Best, Mary Clayton SH Shannon H. National Account Manager Construction Used the software for: 2+ years ### "ServiceTrade Review" July 19, 2025 5.0 I love this product from reoccurring service management, to job creation/completion to invoicing. In addition, has an amazing customer support team behind the scenes if needed. Pros It's critical to have a good Field Service Management system when working in a service industry. is an excellent product that eases the day-to-day burden of managing our customer's needs. In addition, ServiceTrade is continually approving their product. Cons If I had to pick something it would have to be that occasionally I lose connection, and the pesky emu pops up. Review Source RM Richard M. GM Information Technology and Services Used the software for: 1-2 years ### "Review from FIRE FIGHTER PRODUCTS, Inc 2-2-24" February 2, 2024 3.0 Pros The centralized Online Dashboard and Layout. Cons Actual human live customer support is almost non-existent. No dedicated support, everything is by online service ticket, usually handled 6-8 hours or the next day. Review Source Response from ServiceTrade February 6, 2024 Thank you for taking time to share feedback. We do provide live support from 9 am - 7 pm EST and resolve many issues within a few hours. Our customer satisfaction score of 94% year to date indicates we generally do a good job, but there are always areas we can improve. We value all customer feedback and use it to continuously improve our support and service. Our customer support manager would welcome the opportunity to talk with you about your experience. Feel free to call customer support at (919) 246-9900, opt 2, and ask to speak with Ryan Jernigan directly. Thank you again for your feedback and for being a valued, ServiceTrade Customer! Leah JM John M. OwnerOperator Construction Used the software for: 2+ years ### "Satisfied Service Trade User" October 1, 2025 5.0 Wonderful. Easy to learn and use. Service trade staff are always there to help with any issues. Prompt replies and friendly attitudes. Pros Customer service is top notch. The efficiency of the software has increased profits. Dispatch board is helping with scheduling and keeping track of technicians and jobs Cons Software favours US based companies and we are in Canada. Could use more customization of work acknowledgments and assets. Review Source JH Jerry H. General Manager - Owner Facilities Services Used the software for: 2+ years ### "Service Trade review from Sterling Fire" April 1, 2025 5.0 We are a huge fan of ST. I continually push this product to other fire service providers that I know as well as other field service providers. It has been the greatest addition to our business. Pros With ST we are able to fully run our business with the easy of customer locations, ticket prep, quoting and invoicing all in the same place. Cons The field techs with non-ios mobile devices have some minor problems with the mobile app, but we manage work-arounds for them. Review Source Response from ServiceTrade April 2, 2025 Hi Jerry. Thank you, we're a big fan of yours, too! Our support team sang your praises when they saw your kind comments. Thank you for trusting ServiceTrade - Shelley DS Donovan S. Supervisor Mechanical or Industrial Engineering Used the software for: 2+ years ### "Servicetrade Assist" May 12, 2025 5.0 My overall experience with has been great. \[sensitive content hidden\] has been a tremendous help. She always is checking in and giving me tidbits and ways to improve my business. Pros How much they check up on you and how they are available to help grow your business. Cons Technical Support. Trying to get a person on the phone to talk about issues was a nightmare. Review Source Response from ServiceTrade May 13, 2025 Hi Donovan. I'm so pleased to hear about how helpful your account manager has been. I know who you work with and she is a star. It's disappointing to hear that you haven't had the experience with support that you need. I'm raising that up with the leader of our customer support organization. We have a team of strong support reps whose job is to help you, so I'll investigate how we can make it easier for you to reach them. Thank you for trusting ServiceTrade! - Shelley DG Dusty G. HVAC Service Mechanical or Industrial Engineering Used the software for: 1-2 years ### "ServiceTrade is the way to Go" April 16, 2025 5.0 My take home experience is the app is great and worth every penny. I’m pleased that what I need to show our customer makes it easy to do Pros The app makes my day to day service field manageable. I have a to do list for my inquiry the day before Cons I dislike the web and or the app availability to . Would prefer the app only to be accessible Review Source Response from ServiceTrade April 16, 2025 Hi Dusty, Thank you for sharing all the ways that ServiceTrade makes your day-to-day more manageable. We're proud to be your partner! -- Shelley AK Adam K. Regional manager Consumer Services Used the software for: 2+ years ### "Regional manager" May 20, 2025 5.0 Started when my company first used and I have loved the evolution where it integrates with several different platforms. Pros It’s simple to flow through the different tabs. Easy from start to finish. Like the vast abilities it provides for different aspects. Cons Understanding the new dashboard has been difficult without a training. Do not like that you have to write a service and job description think they are the same. Should be able to transfer the reoccurring service type into the description. Review Source Response from ServiceTrade May 22, 2025 Hi Adam. Thanks so much for sharing your experience with our our applications continue to evolve. Your account services team is going to follow up about getting you and your peers some training with the dashboard, we'd love to help make that easier. Thank you for trusting ServiceTrade! -- Shelley WL William L. Service tech foreman Construction Used the software for: 1-2 years ### "My #1 Tool" March 10, 2025 5.0 My Overall Experience With Service trade. Every Morning I get in my Van, I go straight to my tablet / service trade. It's literally the 1st thing I do, every day. I clock in for my 1st stop, I usually have several stops in a day. Job complete, clock out, Clock in to the next job. I just really like how easy it is. Overall it's the main tool in my tool box really .Thanks ST.. Pros What I do like most about Service trade, is just it's so user friendly. Cons Well, as of now, I can't really think of anything that I dislike. I've been using service trade for years now. Review Source SD Steve D. Service Manager Public Safety Used the software for: 6-12 months ### "Good change." August 21, 2025 5.0 Has become much easier to use. They seemed to have problems before using the app before some of the updates. Pros Tech friendly. My techs have saying that using this app has made their jobs much faster with the information given to them. Cons Would like to add a page to the app. Would like to add things my tech needs to complete before they close out the job. Review Source NR Nicholas R. CEO Construction Used the software for: 2+ years ### "ServiceTrade Has Transformed Our Business" January 2, 2020 5.0 Before using we were using emailing of PDF forms on iPads to manage all our of jobs. Having ServiceTrade took our business to a whole new level and allowed us to expand into multiple offices. Pros has a great product that is intuitive to use. Since we subscribed 4 years ago they have continued to expand on the capabilities with updates to the software every 2-4 weeks. They are very responsive to requests for features and the customer support is super friendly and helpful. They integrate with key software companies to expand their functionality (like Intacct and Quickbooks) and they have a great API and integration with Zapier. Cons I hope they can continue to accelerate the addition of new features. There are a lot of companies out there trying to solve the same problems. I haven't seen anyone providing better value yet but I hope stays ahead of the competition because whoever has the best software to manage their business will hold a significant advantage int he marketplace and we would like to stay with ServiceTrade. Switching software is a pain! Alternatives considered [ServiceMax](https://www.capterra.com/p/107954/ServiceMax/) Reason for choosing ServiceTrade We started an implementation with ServiceMax and it was a horrible experience. The software was overly complicated and they outsourced the implementation to a 3rd party that was inexperienced and didn't understand our business. Review Source AR Allen R. Director Of Operations Restaurants Used the software for: 2+ years ### "Service Trade" February 28, 2023 4.0 Overall Experience as been Good to Great. Pros Service Trade is a valuable tool to help manage our business from intake to invoicing. Cons I would like to see all the add on features (Parts Ledger & Timecard) to be accessed through the main software website/Mobil app. We also need affordable solutions to integrate with other 3rd party Facility Management Software's. (Service Channel, Corrigo, Simple FM, Ecotrak). Reason for choosing ServiceTrade Same as above. Switched from [Corrigo](https://www.capterra.com/p/14544/Corrigo-CMMS-Property-Mgmt/) We made the switch to better manage our technicians work flow, deficiency capture, quoting, time management, & inventory. Review Source CH Carlo H. Dispatcher Consumer Services Used the software for: 6-12 months ### "Nearly perfect business tool that will continuously be refined over time" August 19, 2024 4.0 My experience with Service Trade has been mostly positive and the only real snags have been the lack of even broader or more precise modifications or adjustments to how information is either presented or collected when it comes to assets. The more specificity, the better. Pros The best part of Service Trade is the cohesive integration of between roles. Scheduling, dispatching, creation of job/services, collection of client information for a robust and useful database, creating invoices and billing, the ability to create tags for each asset, client, location, etc. How each step in the process from brand new client to billing said client flows seamlessly with different approaches to how much or little information is needed or shared makes this a nearly flawless experience. Cons The lack of ability to rearrange the information fields for asset names. Not being able to do that with the help of a Technical Account Manager (TAM) was frustrating as the TAM had a lot on their plate and was tasked with more important tasks to the company than satisfying my OCD with naming schemes. Not the TAM's fault. Review Source Response from ServiceTrade August 26, 2024 Hi Carlo. Thank you for sharing how important it is for your business that everyone has a seamless workflow. Asset records are so crucial to our data model that our R&D teams are continuing to expand asset management. Please do stay in touch with your account management team for what you need regarding assets to help pave the way on our future roadmap. Thank you for trusting ServiceTrade! -- Shelley WM William M. Service Supervisor Facilities Services Used the software for: 2+ years ### "Service Trade Review" September 9, 2024 5.0 Easy to use , well organized allows my task to be accomplished with ease. Pros Simple to use all aspects of this system. Cons Nothing seems to be an issue pretty simple to use Review Source Response from ServiceTrade September 16, 2024 Hi William. Thank you for sharing how easy ServiceTrade is to use and for trusting us to help you get your work done! -- Shelley MC Melanie C. Branch Manager Public Safety Used the software for: 2+ years ### "Best Decision We Ever Made" August 8, 2024 5.0 was the best thing we ever did for our company. It increased technician productivity significantly which had a positive effect on the bottom line. Pros Insight into the current location of technicians and the work they were performing. Cons Having to subscribe to additional products to extract more advanced data. Review Source MM Matt M. Assistant Service Manager Construction Used the software for: 1-2 years ### "Work with greater efficiency and professionalism " June 26, 2024 5.0 The overall experience has been very positive. I have found Service Trade easy to use and made my work more productive. Pros The professionalism presented to the customer. With the Service Trade platform all of our admin is streamlined from the office to the field and back again. It leads to timely information to the right places, and helps us present a very positive and professional image to our customers. Consistently. Cons The complaint is less of Service Trade and more a systemic problem routes in the reliance of mobile data. When cellular coverage is marginal or lacking it bogs the program down. Review Source Response from ServiceTrade July 2, 2024 Hi Matt. Consistency is a great word to use - and is important to both employees and customers. We're so glad to hear that ServiceTrade has improved consistency and streamlined processes for your business. Thanks so much for sharing your thoughts. -- Shelley LA Liss A. Commercial Service Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Service Trade " May 20, 2024 5.0 the best so far , i love everything about this dispatching software Pros Honestly i like everything but what i really love is how accessible customer service is Cons there is nothing that i do not like about Service Trade Reason for choosing ServiceTrade sounded better product and way better price Review Source Response from ServiceTrade June 3, 2024 Hi Liss, We love working with you and your team and I will pass your praise of Customer Success to them. I hope you'll consider using ServiceTrade Ideas to share any suggestions you and your team have for how we can continue making ServiceTrade an even better platform for your mechanical business. If you haven't looked at ServiceTrade Ideas yet, the information is here: https://support.servicetrade.com/hc/en-us/articles/25274955730323-Getting-Started-with-ServiceTrade-Ideas Thank you for using ServiceTrade and being a great partner for us. -- Shelley JT Janea T. Data Analyst Facilities Services Used the software for: 6-12 months ### "Great Product with Areas to Improve" May 14, 2024 4.0 Pros I really think that this product makes the scheduling and dispatching side of our work very easy and quick. It cuts out a lot of time wasted on communication by giving us the ability to access/schedule from anywhere and connect with our techs and customers in an instant. Referring back to past completed jobs and keeping tabs on job history of when/who/what as well as deficiencies has never been easier. Cons While this application makes dispatching and scheduling so much easier, it is lacking in almost every other area that makes a business run and does not make the integration process easy, so we find ourselves using multiple different apps when we'd prefer to just use as our primary for everything including accounting and billing. My biggest gripe is that there should be an option to set up notifications for things like New Deficiencies Added and upcoming contracts about to expire. A simple but accessible Admin Mobile App would also be a huge bonus so that we can schedule, add comments to locations, or view deficiencies on the go. Review Source Response from ServiceTrade June 3, 2024 Hi Janea. Thanks so much for sharing what you love and what you'd like to see improve with ServiceTrade. You shared some really good ideas in the things you wish were better -- and we can help with them! I'm asking our customer support team to get in touch. If you ever have ideas, such as an admin mobile app, that you want to share, check out ServiceTrade Ideas -- it's a forum where you can send feature requests directly to our product team. Info about Ideas is here: https://support.servicetrade.com/hc/en-us/articles/25274955730323-Getting-Started-with-ServiceTrade-Ideas Thank you for using and trusting ServiceTrade! -- Shelley CA Chelsea A. administrative assistant Public Safety Used the software for: 1-2 years ### "South Bay Fire INC " May 8, 2024 5.0 Love service trade! This makes my job so much easier! And also the technicians job a lot easier as well!! Pros What I love most about service trade is how easy it is to schedule jobs on service trade. Also, when you put an account in the first time, it saves the account so the following year you do not have to re enter the account information. Also, what I like is that you can look up an account just by the address. Super helpful, and that the map showing what jobs are already on the schedule and each person has their own color pin. Cons The only thing is that sometimes when you go to edit a job, when you click and move the mouse over the typed information, the window will close. Not all the time but once in a while. Review Source Response from ServiceTrade May 30, 2024 Hi Chelsea, Thank you for your review! We are thrilled that ServiceTrade is making your job easier.....and especially the technicians! Please don't hesitate to reach out to Customer Support at support@servicetrade.com with any issues! We are always happy to help. Thank you again, Leah KC Kevin C. CEO Facilities Services Used the software for: 2+ years ### "Worth Every Dollar!!!" February 9, 2024 5.0 Pros provides real time access to photos, videos and paperwork that allow me to provide real time updates on repairs to clients. In the information world we live in today, Servicetrade allows for real time updates on the status of repairs. Cons The dispatch board does not update without refreshing. Review Source Response from ServiceTrade February 13, 2024 Hi Kevin, Thank you for your fantastic review! We're thrilled to hear how ServiceTrade has been a game-changer for you. We can't wait for you to try our new dispatch board this spring and look forward to your continued feedback to help us serve you better. Thank you again, Leah ServiceTrade Team LF Lance F. General Manager Construction Used the software for: 6-12 months ### "Service Trade Good and Bad " March 6, 2023 4.0 I would say that we are happy overall with the ability of the tool. Especially when it comes to dispatch service, service quoting. We are lacking on the service contract, installation management and service inspection forms. We also would really like to have more reporting available. The account management and attention from our account manager \[sensitive content hidden\] has been excellent and he has been an advocate for our business. Pros Service Trade is a great tool for dispatch and management of our service business. We are looking for ways to utilize the system to also manage our construction and job costing of our installation business. We are finding that at times it is not as intuitive as we would like to create and utilize data reports from ST. The only way to do this to add a subscription for engineers to build the reports or go to the Enterprise which for a small business is difficult. Cons Some of the features are not quite ready like Service Forms or project management. We have also had some issues with getting parts ledger working 100% and this was not realized until we have gone live with the system. We woudl also like to have the ability to pull live reports to manage our business and don't feel this should require enterprise account if the reporting is already created and available. Reason for choosing ServiceTrade Recommendation Review Source BS Beau S. Service Technician Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Associated Fire Field Tech Review " March 6, 2023 4.0 Tracking past present and future jobs is critical to our company. This helps us stay better organized. Pros Being able to Tracy past present and future jobs and the notes and paperwork that are attached to those jobs. I am constantly using previous reports and notes from each customer to inspect and troubleshoot. Cons The cost of retrofitting our inspection forms into service trade forms. With how expensive this app is that is something that should be included not an up charge. There are a lot of feature we could use that Service trade offers but they are too expensive of upgrades. The app also freezes and glitches a lot on tablet mode. I cannot have the customers sign the work acknowledgment because it is not compatible with windows computers and then is too small of a box on my iPhone. Review Source HC Huntere C. Operations Specialist Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Service Trade Review " January 6, 2022 4.0 We have learned to really like ST as a company and we enjoy using it as our daily scheduler and service system. We are hoping that the ST team is willing to work with us and consider some of our ideas on how t make it better. Pros I have really enjoyed being able to organize our technicians schedules with ease and all of the history and information we are able to accumulate in this system. Everything you need to know about a customer and a job is always at your finger tips. Cons Parts Ledger has been a pain majority of the time. The "mobile app" is great for getting PO's easily but it gets stuck all the time and glitches all the time. It stops working all the time and the process of reversing or editing a PO is too complicated. Reason for choosing ServiceTrade The features presented to us seamed more user friendly and they work with computer ease who we utilize still Review Source Response from ServiceTrade January 13, 2022 Hi Huntere. Thank you for sharing your experience with ServiceTrade. We're always happy to hear where we're doing well and where we can do better. And we do want to hear your ideas for how we can make our products better. Your ServiceTrade Account Manager is a great person to share those ideas with. Have a great day and thank you for using ServiceTrade. -- Shelley SB Sonya B. Accounts Receivable Specialist Used the software for: 2+ years ### "I don't know what I would do without Service Trade!! It makes my job so much easier." August 15, 2017 5.0 Pros There are so many things I love about Service Trade!! One of my favorite things is being able to see all of the jobs at one location all on the same screen! That way I can look at all of the jobs & pick which one I want to look at. If it's not the one I need I can go back to the location screen & look at the other jobs. Sometimes I have to look at other jobs to get correct paperwork or pictures. So this feature makes my job a lot easier. I like how we can put helpful or important notes in the description box & it's the first thing you see when you bring the job up. It's such a time saver to be able to look at when the tech's clock in & out of jobs so you can see how long they drove & where on site by looking at the Clock Events quickly. The map on the main screen of the job helps us determine locations & directions. The techs being able upload their required paperwork & pictures at the job site is a life saver! We used to do everything the hard way. Our techs would have to bring the physical paperwork back to the office for us to scan into the computer. And the picture issue was a nightmare trying to get them non-digitally. My job location may be changing & my scared that they are not going to have Service Trade & I will have to go back to the dinosaur ages again to take care of the paperwork & pictures. My job without Service Trade would be miserable! Cons I can not hardly think of anything that I don't like about Service Trade! Every once in a while I can see a paper that a tech uploaded, but when you try to open it to the full screen it will just be white & there is no paper, so then I can't save it. And sometimes it will not let you adjust a paper or picture with the dragging the corners feature. But those things only happen like 1 time a month, if that. Review Source MM Mark M. Vice President / Business Manager Mechanical or Industrial Engineering Used the software for: 1-2 years ### "ServiceTrade offers everything we need and more." June 11, 2019 5.0 As a busy Service Company in the HVAC/Refrigeration industry, we have a number of areas within our business. Dispatching new service calls, completing routine scheduled Preventive Maintenance visits, payroll to hours employees, commission to other employees and quoting repairs from both within and out in the field. This software does it all. I went from payroll being a nightmare of hand written time sheets and multiple days of work to running a Clock Event Report from and having my payroll done in 1-2 hours for an entire weeks worth of work. I particularly like the flow of the quoting and email notifications which keep me informed as the owner even when I am not in my office. My management and supervisors all have the ability to receive those same notifications and are already planning and proceeding with the work before I’ve even returned to my desk/office. Pros This software has many different features that help our business daily and combines everything needed in one software. Whether its time clocking for payroll, dispatching, re-curing jobs or quoting there are so many features to this software that continue to streamline our operations. has a modern day approach to making our service work visible to the customer with pictures/videos all combined within the digital experience that todays customers demand. We struggled with a number of other softwares in the past before finally finding ServiceTrade. Cons With any multi-layer software that has many features, it takes time to learn and navigate through everything that it provides. I promise you that once you cross over the initial learning curve, you will be impressed with what this software can do to help all your employee’s jobs and lesson yours as business owners. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.