# Pipedrive Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Pipedrive the right CRM solution for you? Explore 3051 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/132666/Pipedrive/reviews

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Pipedrive

4.5 (3051)

[View alternatives](https://www.capterra.com/p/132666/Pipedrive/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Pipedrive

Ease of use

4.5

Customer Service

4.4

## Pros and Cons in Reviews

Matt G

Account ExecutiveLegal Services, 2 - 10 employeesUsed the software for: 1-2 years.

“Overall it has helped me manage my funnel of leads much more effectively. If your company is sales focused it is built for that line of work“

February 19, 2026

MS

Marvin S

Product Development LeadComputer Software, 11 - 50 employeesUsed the software for: More than 2 years.

“I'm only reporting/reviewing from the perspective of an admin user, and the only downside I can see is that with the mass of our leads we need to temper ourselves when updating because of the 10k a day rate limit.“

July 24, 2024

DL

Daniela L

Sales ManagerComputer Software, 11 - 50 employeesUsed the software for: More than 2 years.

“It’s like having a chessboard where each piece represents a sales opportunity, and you can easily move them from one stage to another. Plus, the task automation is a lifesaver; it saves you tons of time on repetitive tasks. And the real-time reports are awesome for knowing exactly how your sales are doing without having to do any complicated calculations.“

August 21, 2024

JA

Josh A

Co-founder, VP of MarketingFood & Beverages, 2 - 10 employeesUsed the software for: 1-2 years.

“All the customization can make it difficult to decide how to best implement the services across the company.“

October 17, 2024

RM

Rick M

Account ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months.

“We have been able to create properties, link to web forms, and generate automations within first couple of days of creating account.“

October 22, 2024

DL

Daniela L

Sales ManagerComputer Software, 11 - 50 employeesUsed the software for: More than 2 years.

“It can get a bit pricey. While the interface is generally cool, it can sometimes feel a bit overwhelming with all the options and settings available.“

August 21, 2024

VV

Vitali V

Head of Sales OperationsLogistics and Supply Chain, 51 - 200 employeesUsed the software for: 6-12 months.

“The platform offers significant customization options, including automation, workflow management, integrated email, activity tracking, insights, and reporting.“

November 8, 2024

Alexander K

CEOFinancial Services, 2 - 10 employeesUsed the software for: More than 2 years.

“The Customer Success Manager called my response "frustration."“

April 25, 2026

## Showing most helpful reviews

Showing 1-25 of 3051 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Jay W.  
Principal  
Fund-Raising  
Used the software for: 2+ years

### "Pipedrive Drives Positive CRM Experience"

October 19, 2024

4.0

The support team via the chat service has been of great assistance. The thoroughness of the data one can compile for a sales prospect is very good.

Pros

The calendar integrations with Google and Microsoft365. Ability to create templates for emailing.

Cons

There is a reasonably steep learning curve, although the support website and the chat services are beneficial.

Alternatives considered

[Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Reason for choosing Pipedrive

Pricing and some familiarity with the product from a prior experience.

Review Source

Response from Pipedrive

November 8, 2024

Thank you for your feedback!

EY

Emily Y.  
Bookkeeper  
Construction  
Used the software for: 1-2 years

### "Pipedrive Keeps Us Organized"

October 16, 2025

5.0

I have a positive experience with Pipedrive in the years I have been using it. It allows for a lot of information to be stored.

Pros

Pipedrive allows me to keep track of various projects in various stages throughout the project life going through a plethora of departments.

Cons

The search feature, as silly as this sounds, while it works fine, I wish it would have more filter options so I wouldn't have to scroll endlessly.

Switched from

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)

We were looking at something that had more options.

Review Source

Response from Pipedrive

October 24, 2025

Hi Emily, Thanks for sharing your feedback! We're happy to hear that Pipedrive has been helping you manage multiple projects efficiently over the years. We appreciate your note about the search feature, suggestions like yours help us continue improving. We’ll make sure to share this with our product team for future updates. Best regards, Pipedrive Team

kM

keith M.  
President  
Computer Hardware  
Used the software for: 2+ years

### "Pipedrive customer service is so bad, that it ruins the product"

March 5, 2025

1.0

not good, I have spent a long time using it, and for example I had accidentally set up an account that i did not use, and it was obivous, and they would not refund me even though they could see that I had an account I was using under the same email.

Pros

pipedrive has a lot of features and is easy to use

Cons

pipedrive customer service is utter garbage, I have been locked out of my primary account for days. They will not call you and if you cant log in then you cannot chat. and their AI support is idiotic at best.

Alternatives considered

[monday.com](https://www.capterra.com/p/147657/monday-com/)[Asana](https://www.capterra.com/p/184581/Asana-PM/)

Reason for choosing Pipedrive

from demoing it, i liked the interface better

Switched from

[Basecamp](https://www.capterra.com/p/56808/Basecamp/)

looking fo rmore features, and I did not like the new version of basecamp

Review Source

Response from Pipedrive

March 10, 2025

Hi Keith, Thank you for sharing your experience, and we truly sorry to hear about the issues you've faced with both account access and customer support. This is not the experience we want for our users. We take feedback like yours seriously, and I’ll make sure your concerns are passed on to the appropriate team to ensure we address these issues and improve our processes. In the meantime, please reach out to us via support@pipedrive.com so we can work toward a solution as quickly as possible. Best regards, Pipedrive Team

VR

Verified Reviewer  
Account Executive  
Legal Services  
Used the software for: 1-2 years

### "Pipedrive- A simple, Powerful CRM built for sales teams"

February 19, 2026

5.0

Overall it has helped me manage my funnel of leads much more effectively. If your company is sales focused it is built for that line of work

Pros

It is easy to use and intuitive to set up. It actively reminds me of prospects that are stalled and can set up automations to help progress prospects forward

Cons

Reporting on efforts within Pipedrive can be difficult and wish I could customize more within the system. Live Chat features are a paid add-on and adds up

Review Source

Response from Pipedrive

February 23, 2026

Hi, Thank you for your review! We’re glad Pipedrive is easy to set up and that reminders and automations help move stalled prospects forward. It’s great that it’s helping you manage your sales funnel more effectively. We appreciate your feedback about reporting customization and Live Chat pricing. Best regards, Pipedrive Team

KH

Kira H.  
Senior Operations Manager  
Restaurants  
Used the software for: 1-2 years

### "Pipedrive for our small business"

July 3, 2025

4.0

Pros

We love the automations. It keeps our business running so smoothly and ensures that we never miss anything for our clients.

Cons

Setting up automations can be unintuitive. There also isn't good ticket system that integrates into it so that has to be done manually.

Alternatives considered

[HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Reason for choosing Pipedrive

We liked the ease of automatons and pipeline management.

Switched from

[monday.com](https://www.capterra.com/p/147657/monday-com/)

Pipedrive has much more features and was more conducive for what we wanted with automations.

Review Source

Response from Pipedrive

July 4, 2025

Hi Kira, Thank you for sharing your experience! We’re so glad to hear that automations are helping your business run smoothly and ensuring nothing gets missed for your clients. We understand that setting up automations can feel unintuitive at times, please feel free to reach out to our support if you requires assistance, and we appreciate your feedback on the need for a more integrated ticketing system. Your input helps us continue improving to support your workflow. Thanks for choosing Pipedrive! Best regards, Pipedrive Team

KK

Kerry K.  
Sales Agent  
Real Estate  
Used the software for: 2+ years

### "PD Review KK"

July 24, 2025

5.0

Overall my experience has been very positive and large step up from previous platform that the company was using

Pros

I like the multiple features, the ability to customize Pipedrive to my uses, the adaptability and integration with Justcall

Cons

Mostly works great, occassional technical blips are seemingly fixed quickly by Pipedrive but overall very reliable

Switched from

[Front](https://www.capterra.com/p/132901/Front/)

Better management of contacts and customization.

Review Source

NT

Nathan T.  
President  
Real Estate  
Used the software for: 2+ years

### "Stay on top of everything!"

March 12, 2025

5.0

This helps me stay organized with different tasks and projects. I like that I can make notes about conversations I've had on specific deals I'm pursuing.

Pros

I like that it helps me keep organized in all my tasks. I also like that it integrates so well with Gmail.

Cons

The mobile version is hard to navigate and as a result I rarely use it.

Switched from

[Microsoft Excel](https://www.capterra.com/p/176574/Excel/)

I had too much to keep track of for spreadsheets and needed something more involved.

Review Source

Response from Pipedrive

March 13, 2025

Hi Nathan, Thank you for your amazing review! We're glad to hear that PIpedrive helps keep you organized and that the Gmail integration is working well for you. We appreciate your feedback on the mobile version and understand the importance of a seamless experience across all devices. Our team is always looking for ways to improve, so we’ll take this into account for future updates. Best regards, Pipedrive Team

VR

Verified Reviewer  
CMO  
Information Technology and Services  
Used the software for: 2+ years

### "Great product "

February 25, 2025

5.0

Pipedrive has become an essential part of my daily work and I find it extremely useful. I would highly recommmend it to a sales/marketing user looking to streamline products and have one useful dashboard.

Pros

Pipedrive unites many products and functions under one umbrella, from lead capture and website chat to bulk emails, calendar setting, and project management. It's a very complete tool what, while not perfect, has become an extremely useful part of my workday

Cons

The only cons are that not all of my other marketing tools integrate seamlessly into Pipedrive, resulting in some extra typing to update inbound leads. Additionally the filtering/group management could be more intuitive. These are very minor quibbles overall

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

No need to use it anymore with build in communications from Pipedrive

Review Source

Response from Pipedrive

March 3, 2025

Hello, Thank you for your feedback! We're glad to hear that Pipedrive has become an essential part of your workflow. We appreciate your insights on integrations and filtering, as we’re always looking to improve! Best regards, Pipedrive Team

MB

Michael B.  
Executive  
Hospital & Health Care  
Used the software for: 1-2 years

### "Easy and effective "

February 22, 2025

5.0

Great I love how easy it is to use. I would highly recommend it to someone who’s beginning a new CRM.

Pros

I like that there’s multiple ways to document details for a client. I like the note section I like being able to have a source ID to connect my account to a wrap easily.

Cons

I would like better reporting availability options so I can see different levels of how the pipeline is being done, especially in the won my section

Switched from

[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

This allowed me on Pipedrive to track in a more detailed way, easy as opposed to having to open up multiple tabs to create new account

Review Source

Response from Pipedrive

March 3, 2025

Hello Michael, Thank you for your review! It's nice to hear you find Pipedrive helpful and easy to use. We appreciate your input on reporting and are always looking for ways to improve. Best regards, Pipedrive Team

MM

Mirjam M.  
Marketing and Communications Manager  
Computer Software  
Used the software for: 1-2 years

### "User-friendly CRM"

March 4, 2025

5.0

I find it very user-friendly. The documentation is thorough and helpful. The few times I have a question I can chat with support and they are quick to help me.

Pros

The search function at the top is great. I use it all the time to find contacts, deals and organizations. I like how the data on leads, deals, persons and organizations all are can be customized and linked together.

Cons

I use Pipedrive as a marketer. The basics are covered (what we need for now) but I miss good reports for newsletters and the ability for tracking clicks from newsletters to our website.

Alternatives considered

[HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/)

Reason for choosing Pipedrive

Hubspot Marketing was limited to one domain. We have several software products with different domains and target audiences. We needed to be able to handle communications from all our domains. Pipedrive did not have any domain limits in their price plan.

Review Source

Response from Pipedrive

March 10, 2025

Hi Mirjam, Thank you for your feedback! We're glad to hear that you found Pipedrive user-friendly and that our support team has been helpful when needed. These are great suggestions, and we’re always looking for ways to improve the platform. We’ll make sure to pass this along to our product team for consideration. Best regards, Pipedrive Team

VR

Verified Reviewer  
Marketing Director  
Telecommunications  
Used the software for: 2+ years

### "Great low cost sales CRM"

July 1, 2025

5.0

Pipedrive has been a reliable and user-friendly CRM for managing leads and streamlining sales processes. It’s great for keeping sales organized, though limited built-in marketing tools mean you’ll need integrations for a complete strategy. Still, it's efficient and easy to adopt.

Pros

Their visual sales pipeline makes tracking leads is pretty intuitive. The automation features save time on follow-ups, and the email tracking is perfect for optimizing campaigns. It's easy to use, even for non-technical members of our team.

Cons

Pipedrive lacks advanced marketing automation and native email campaign tools, requiring integrations for full-funnel execution. Reporting can also feel limited for in-depth marketing analytics.

Switched from

[Insightly](https://www.capterra.com/p/130671/Insightly/)

Pipedrive offers a more intuitive, sales-focused experience than Insightly. With its visual pipeline, easier setup, and stronger automation, it’s ideal for teams wanting streamlined deal tracking without the extra complexity of project management tools.

Review Source

Response from Pipedrive

July 2, 2025

Hi, Thank you for taking the time to share such a detailed review! We’re glad to hear that you find Pipedrive’s visual pipeline, automation features, and email tracking intuitive and helpful for your team, especially for keeping sales organized and efficient. We understand your point about advanced marketing automation and in-depth analytics, and it’s true that Pipedrive focuses on providing a streamlined, sales-focused experience. Our team is continuously working to improve marketing features and reporting, and we appreciate your feedback as it helps guide these improvements. If you ever need guidance on integrations to enhance your full-funnel strategy or reporting capabilities, our support team is here to help. Thanks again for choosing Pipedrive to support your sales processes! Best regards, Pipedrive Team

JL

Jay L.  
Strategy and Innovation  
Hospital & Health Care  
Used the software for: 1-2 years

### "The Worst CRM You'll EVER Use - Avoid Pipedrive At All Costs"

September 6, 2024

1.0

Don't be a sucker and use it... I emailed the \[sensitive content hidden\] and you should as well. \[sensitive content hidden\]

Pros

If you're looking for a CRM that requires you to REFRESH the page after VIRTUALLY EVERY ACTION, you've found the right CRM! TRY reaching them on live chat... yeah, you'll wait at least 90 mins. AVOID these people at all costs - a complete rip off.

Cons

Nothing. Poorly designed without the ability to customize default fields.

Switched from

[monday.com](https://www.capterra.com/p/147657/monday-com/)

They didn't have an adequate CRM at that point in time.

Review Source

Response from Pipedrive

November 8, 2024

Thank you for your feedback.

RK

Ryan K.  
eCommerce and Marketing Manager  
Wholesale  
Used the software for: Less than 6 months

### "Great Tool For A Great Price"

September 25, 2024

4.0

Overall it is a great tool that has great potential and I hope they improve on areas where they fall behind their competitors

Pros

Pipedrive is great, it has a simple workflow while allowing a lot of customisation

Cons

The email feature is lacking, considering the competition's features set in this area.

Alternatives considered

[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Reason for choosing Pipedrive

Pricing, HubSpot was very expensive in comparison and the costs just skyrocketed when we started looking at automation features.

Review Source

Response from Pipedrive

November 8, 2024

Thank you for your feedback!

NN

Nick N.  
Owner  
Textiles  
Used the software for: 6-12 months

### "Pipedrive saves my sales"

May 13, 2025

5.0

Pros

Pipedrive made sales tracking way easier for me, I used to lose deals just cause I forgot to follow up. Now with this thing everything’s in front of me, and I just drag deals from one stage to the next. Super visual, super simple, that’s what I like.

Cons

Only thing is, sometimes it takes a bit long to load when you’ve got too many deals open or switching between pipelines.

Review Source

Response from Pipedrive

May 15, 2025

Hi Nick, Thanks so much for sharing your experience! We're thrilled to hear that Pipedrive has helped simplify your sales tracking and prevent missed follow-ups, that’s exactly what we aim for. We also appreciate your feedback about loading times when managing a large number of deals. Performance improvements are always on our radar, and insights like yours help us prioritize what matters most to users. Best regards, Pipedrive Team

MW

Max W.  
Manager  
Retail  
Used the software for: 1-2 years

### "Simple and clear"

June 22, 2025

5.0

Pros

With Pioedrive, it’s super easy to follow what’s going on in the pipeline. Keeps the team focused and stops deals from falling through.

Cons

Some reporting is not clear. Trying to get specific numbers or custom views is tricky without doing workarounds outside this tool.

Review Source

Response from Pipedrive

June 24, 2025

Hi Max, Thanks for your feedback! We're glad to hear Pipedrive is helping your team stay focused and on top of deals. We hear you on the reporting limitations, our team is always working on ways to improve usability and flexibility, and feedback like yours is incredibly helpful. If you ever need help setting up custom views or workarounds, feel free to reach out! Best regards, Pipedrive Team

SE

Sitav E.  
Marketing Associate  
Biotechnology  
Used the software for: 6-12 months

### "ENDLESS Possibilities and Knowledge at Your Fingertips"

October 31, 2024

5.0

Amazing! The amount of capabilities that Pipedrive has is absolutely astounding - you can have every detail about a lead, deal, organization, client, and more in there, and the possibilities are endless. No joke, you could pull up a lead and know their eye color, favorite food, where you met them, and even input a note detailing an important detail in your conversation with them, that you can drop into your next conversation. You log in activities like phone calls, emails, texts, and more, and it syncs easily with your inbox so that is all automated and literally everything is logged for reference. In theory, this program can fix employee turnover training times - new employees just have to open up a lead, and every and any detail they need to know is there for reference, from the last employee that handled that account.

Pros

I love the amount of details you can input into this program. We need to have lots of different notes and details and variables for our business, like leads versus deals, and then for each contact we need to know where we got that client, why, what organization they are a part of, the organization's address, phone number, and the individuals addresses/phone, plus we are able to add activities, notes, whether the lead is cold, warm, hot, etc. The organization and details are endless, and it's incredibly helpful - this is truly how you educate an entire organization on every detail needed to know of a lead or client.

Cons

It is admittedly a bit hard to learn - it's very user-friendly, but because of how many capabilities and opportunities that Pipedrive has, it takes a bit to learn all the ins and outs.

Review Source

Response from Pipedrive

November 8, 2024

Thank you for your feedback!

JG

Jimmie G.  
Creative Director  
Events Services  
Used the software for: 1-2 years

### "Sales and Project Management all in one tab "

October 14, 2024

4.0

I use Pipedrive to track opportunities, set deadlines for follow-ups and get a thirty thousand foot view of how, when, and from where my leads are generated, signed. Once signed, Pipedrive allows for a Kanban project management.

Pros

You can track a lead from opportunity capture all the way project completion.

Cons

To really get the most out of Pipedrive you do need to add-on services. The cost is not too high, just be ready to spend more if you want to do more.

Review Source

Response from Pipedrive

November 8, 2024

Thank you for your feedback!

VR

Verified Reviewer  
Head of Sales Operations  
Logistics and Supply Chain  
Used the software for: 6-12 months

### "Pipedrive review"

November 8, 2024

5.0

Pipedrive has streamlined our sales process with its visual pipeline, making deal tracking easy. The customization options and automation features save us valuable time, while email tracking helps ensure that we follow up promptly. With insightful reports and a functional mobile app, Pipedrive is a user-friendly CRM that significantly boosts our productivity.

Pros

Pipedrive is user-friendly and keeps your sales process organized. Its interface is clean, straightforward, and easy to navigate. The platform offers significant customization options, including automation, workflow management, integrated email, activity tracking, insights, and reporting.

Cons

The complex sequence, advanced automation workflows, and detailed customer segmentation features are missing.

Review Source

Response from Pipedrive

December 6, 2024

Hello, Thank you for your review! We’re glad to hear that Pipedrive has helped streamline your sales process and boosted productivity. We appreciate your feedback on advanced automation and segmentation features, and we’ll consider them for future improvements. We deeply appreciate your support and look forward to making Pipedrive even better for you in the future. Best regards, Pipedrive Team

KN

Kevin N.  
Sales Manager  
Medical Devices  
Used the software for: 2+ years

### "Pipedrive Review"

November 21, 2024

4.0

Pros

Pipedrive is ace for managing our sales pipeline. It's really intuitive, which is great for onboarding new sales reps. I haven't had any dramas with tracking deals and keeping everything organized. The reporting features are pretty good too.

Cons

To be honest, it's not as feature-rich as some other CRM systems I've used. It could do with some extra marketing automation tools. Also, the mobile app could be a bit better. But that's about it.

Review Source

Response from Pipedrive

December 6, 2024

Hello, Kevin, Thank you for your feedback! We’re glad Pipedrive has been helpful for managing your sales pipeline and easy to onboard new reps. We appreciate your suggestions on marketing automation and the mobile app, and we’ll keep them in mind for future updates. If you have any further thoughts or need assistance, please don’t hesitate to reach out to our Support. Best regards, Pipedrive Team

Ava H.  
Staff Software Engineer  
Program Development  
Used the software for: Less than 6 months

### "Streamlines Sales Processes"

November 9, 2024

4.0

Overall, it simplifies managing sales leads and pipelines, making it easier to focus on closing deals rather than admin tasks.

Pros

I was able to easily track deals by moving them through different stages on the pipeline, which helped me close sales faster.

Cons

Customization options for reports are limited.

Review Source

Response from Pipedrive

December 6, 2024

Hello, Ava, Thank you for your feedback! We’re glad Pipedrive has helped streamline your sales process and close deals faster. We appreciate your suggestion on report customization and will keep that in mind for future updates. If you need any assistance, feel free to reach out! Best regards, Pipedrive Team

DL

Daniela L.  
Sales Manager  
Computer Software  
Used the software for: 2+ years

### "My Pipedrive Experience"

August 21, 2024

4.0

Overall, my experience with Pipedrive has been positive. The visual pipeline makes it super easy to track where each deal stands, and I also appreciate the real-time reporting. On the downside, the mobile app isn’t as powerful as the desktop version.

Pros

How intuitive and visual it is. The interface is super user-friendly, and you can see your entire sales pipeline at a glance. It’s like having a chessboard where each piece represents a sales opportunity, and you can easily move them from one stage to another. Plus, the task automation is a lifesaver; it saves you tons of time on repetitive tasks. And the real-time reports are awesome for knowing exactly how your sales are doing without having to do any complicated calculations. Overall, it makes managing sales a lot simpler and even a bit fun.

Cons

It can get a bit pricey. While the interface is generally cool, it can sometimes feel a bit overwhelming with all the options and settings available. It takes a bit of time to get everything set up just the way you want it. Also, the mobile app isn’t as robust as the desktop version, so managing things on the app is awfull.

Review Source

Response from Pipedrive

November 8, 2024

Thank you for your feedback!

RD

Ravi D.  
Sr. Manager- Demand Generation  
Retail  
Used the software for: Less than 6 months

### "Best CRM to optimize Sales processes"

September 11, 2024

5.0

My experience with Pipedrive has been good overall. Our company decided to implement this platform to manage all the information related to clients and business and it has successfully met all our needs.

Pros

I really love the Pipedrive's UX. It's extremely intuitive and easy to use.

Cons

The main one in my opinion is that I can't have as much freedom to manipulate data in the dashboard section.

Review Source

Response from Pipedrive

November 8, 2024

Thank you for your feedback!

DI

Divine I.  
Graphics Designer  
Real Estate  
Used the software for: 1-2 years

### "Improve your sales with Pipedrive"

September 15, 2024

5.0

It enables transparent sales pipeline view board.It also have appealing user interface.

Pros

I love how Pipedrive helps to create sales funnel from scratch.

Cons

I don’t have anything that i don’t like about this product.

Review Source

Response from Pipedrive

November 8, 2024

Thank you for your feedback!

AM

Andrew M.  
Founder  
Computer Software  
Used the software for: Less than 6 months

### "Look elsewhere"

November 11, 2024

3.0

Overall the system is great, however the support is not.

Pros

The user interface is simple and easy to understand. Mobile app is also handy.

Cons

Their customer support is garbage. You need to pay for higher levels to even access it and when you do it's still terrible.

Review Source

Response from Pipedrive

December 6, 2024

Hello, Andrew, Thank you for taking the time to share your experience! We're happy to hear that you find the user interface friendly and the mobile app useful. However, we deeply apologize for the frustrations you've experienced with our customer support. Your feedback is valuable, and we’ll be sure to review how we can improve our support services at all levels. Kind regards, Pipedrive Team

VR

Verified Reviewer  
Designer  
Apparel & Fashion  
Used the software for: 6-12 months

### "It is easy and effective"

September 7, 2024

4.0

Pros

I like how it's so easy to set up. It offers a variety of analysis and reporting tools to help you gain insight into the sales process.

Cons

It can be quite expensive and slow to update. It will be even better if the onboarding feature improves.

Review Source

Response from Pipedrive

November 8, 2024

Thank you for your feedback!

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