# Pipedrive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Pipedrive the right CRM solution for you? Explore 3055 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132666/Pipedrive/reviews --- Pipedrive 4.5 (3055) [View alternatives](https://www.capterra.com/p/132666/Pipedrive/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Pipedrive Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews SG Sauve G Sales RepresentativeInsurance, 11 - 50 employeesUsed the software for: More than 2 years. “Pipedrive is super visual and simple .Satisfied with its customizable pipeline,easy on boarding,ability to set up automation and a single place of keeping my clients information.“ May 25, 2026 DŠ Dovilė Š Ecommerce ManagerRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “After following support instructions to reconnect the account due to an email sending issue, the feature was suddenly removed and locked behind a more expensive plan upgrade.“ May 28, 2026 DŠ Dovilė Š Ecommerce ManagerRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “We specifically selected our plan after discussing our requirements with the sales team, including access to one shared/team inbox, which we then used successfully for months.“ May 28, 2026 MS Marvin S Product Development LeadComputer Software, 11 - 50 employeesUsed the software for: More than 2 years. “I'm only reporting/reviewing from the perspective of an admin user, and the only downside I can see is that with the mass of our leads we need to temper ourselves when updating because of the 10k a day rate limit.“ July 24, 2024 Matt G Account ExecutiveLegal Services, 2 - 10 employeesUsed the software for: 1-2 years. “Overall it has helped me manage my funnel of leads much more effectively. If your company is sales focused it is built for that line of work“ February 19, 2026 DŠ Dovilė Š Ecommerce ManagerRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “Very disappointing customer experience regarding feature transparency and support.“ May 28, 2026 DL Daniela L Sales ManagerComputer Software, 11 - 50 employeesUsed the software for: More than 2 years. “It’s like having a chessboard where each piece represents a sales opportunity, and you can easily move them from one stage to another. Plus, the task automation is a lifesaver; it saves you tons of time on repetitive tasks. And the real-time reports are awesome for knowing exactly how your sales are doing without having to do any complicated calculations.“ August 21, 2024 JA Josh A Co-founder, VP of MarketingFood & Beverages, 2 - 10 employeesUsed the software for: 1-2 years. “All the customization can make it difficult to decide how to best implement the services across the company.“ October 17, 2024 ## Showing most helpful reviews Showing 1-25 of 3055 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lucas P. Lead Development Representative Telecommunications Used the software for: Less than 6 months ### "Pipedrive on a brazilian tech startup - Review" March 6, 2025 5.0 Pipedrive has been a solid experience for me. It’s definitely made managing my sales process smoother and more organized, i have used pipedrive on a tech startup, in my opinion pipedrive has been the best choice for te integration of the team activities Pros pipedrive have a clean and intuitive design that makes it easy to navigate Have some great and easy intregations like email, calendars, and marketing software is great for Sales Tracking Cons is pricey for small teams The reporting options could be more robust Review Source Response from Pipedrive March 10, 2025 Hi Lucas, Thank you for your thoughtful review! We're glad to hear that you find Pipedrive's design clean and intuitive, and helpful for sales tracking. We understand that pricing can be a concern for smaller teams, and we’re always looking for ways to offer more value, for example offering an discount to annual subscriptions. Additionally, we appreciate your feedback on reports, and we'll definitely take it into account as we continue to enhance the platform. Best regards, Pipedrive Team VR Verified Reviewer Managing Director Construction Used the software for: 1-2 years ### "Highly recommend for service-based businesses." December 15, 2025 5.0 Pipedrive has been a huge help in organizing and tracking our leads from first contact through close. It’s streamlined our sales process and improved efficiency. Highly recommend for service-based businesses. Pros The visual pipeline is easy to use, keeps our team accountable, and ensures no follow-ups are missed. Cons There's not much to dislike with this product. Would be great to have it's own crm telephony. It still works well with JustCall. Switched from [Trello](https://www.capterra.com/p/211559/Trello/) We needed to move from a generic task-tracking tool to a purpose-built CRM that drives sales efficiency and growth Review Source Response from Pipedrive December 16, 2025 Hi, Thank you for the review! We’re glad the visual pipeline helps your team stay accountable and never miss follow-ups. It’s great to hear Pipedrive has streamlined your sales process and improved efficiency, and that the JustCall integration is working well for you. Best regards, Pipedrive Team BC Bobby C. Shipping Coordinator Warehousing Used the software for: I used a free trial ### "Ease of Use" May 1, 2026 5.0 During my first use I realized I made a mistake and had to modify my meeting. Im glad Pipedrive was easy to use and modify my meeting. Pros I like that businesses can use the platform and schedule meetings easily with customers. Other major email platforms are not used by some companies so its nice to have Pipedrive available. Cons I did not have any cons to report. Im sure the more I use I may have more of an insight and an in depth opinion. Review Source Response from Pipedrive May 6, 2026 Hi Bobby, Thanks for your feedback! We’re glad to hear you’re finding Pipedrive easy to use for scheduling and managing meetings with customers. It’s great that modifying your meeting was simple and smooth during your first experience with the platform. Best regards, Pipedrive team MM Mariusz M. CEO Construction Used the software for: 2+ years ### "Pipedrive email marketing tool is crap" November 16, 2025 1.0 I truly do not recommend PipeDrive for email marketing. The platform verifies your company profile multiple times and you never know when they decide to verify you once again. During the verification process you can't proceed with your campaigns. That means you can't plan anything because you never know if they don't block your campaign once again. The verification process can last couple of days. If you for example want to send the campaign during the weekend, and the verification pops up then the soonest date you'll be unblocked is after the weekend. I have the account on their platform for couple of years and still facing issues like this. This is insane and unpredictable. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Because PipeDrive was offer "all in one" tool. Review Source Response from Pipedrive November 20, 2025 Hi Mariusz, Thank you for your feedback — I understand how frustrating these verification interruptions can be, especially when they delay planned campaigns. The process is meant to protect deliverability, but it shouldn’t feel unpredictable. In our Knowledge Base we share how the reviews are triggered, you can check that information here: https://support.pipedrive.com/en/article/campaigns-account-verification#when-will-an-account-review-be-triggered-for-me Our team is actively working on improving this so it’s smoother and less disruptive. We really appreciate your patience, and if you’d like, we can review your account to help prevent further issues. Best regards, Pipedrive Team VR Verified Reviewer Account Executive Legal Services Used the software for: 1-2 years ### "Pipedrive- A simple, Powerful CRM built for sales teams" February 19, 2026 5.0 Overall it has helped me manage my funnel of leads much more effectively. If your company is sales focused it is built for that line of work Pros It is easy to use and intuitive to set up. It actively reminds me of prospects that are stalled and can set up automations to help progress prospects forward Cons Reporting on efforts within Pipedrive can be difficult and wish I could customize more within the system. Live Chat features are a paid add-on and adds up Review Source Response from Pipedrive February 23, 2026 Hi, Thank you for your review! We’re glad Pipedrive is easy to set up and that reminders and automations help move stalled prospects forward. It’s great that it’s helping you manage your sales funnel more effectively. We appreciate your feedback about reporting customization and Live Chat pricing. Best regards, Pipedrive Team EY Emily Y. Bookkeeper Construction Used the software for: 1-2 years ### "Pipedrive Keeps Us Organized" October 16, 2025 5.0 I have a positive experience with Pipedrive in the years I have been using it. It allows for a lot of information to be stored. Pros Pipedrive allows me to keep track of various projects in various stages throughout the project life going through a plethora of departments. Cons The search feature, as silly as this sounds, while it works fine, I wish it would have more filter options so I wouldn't have to scroll endlessly. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) We were looking at something that had more options. Review Source Response from Pipedrive October 24, 2025 Hi Emily, Thanks for sharing your feedback! We're happy to hear that Pipedrive has been helping you manage multiple projects efficiently over the years. We appreciate your note about the search feature, suggestions like yours help us continue improving. We’ll make sure to share this with our product team for future updates. Best regards, Pipedrive Team KH Kira H. Senior Operations Manager Restaurants Used the software for: 1-2 years ### "Pipedrive for our small business" July 3, 2025 4.0 Pros We love the automations. It keeps our business running so smoothly and ensures that we never miss anything for our clients. Cons Setting up automations can be unintuitive. There also isn't good ticket system that integrates into it so that has to be done manually. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Pipedrive We liked the ease of automatons and pipeline management. Switched from [monday.com](https://www.capterra.com/p/147657/monday-com/) Pipedrive has much more features and was more conducive for what we wanted with automations. Review Source Response from Pipedrive July 4, 2025 Hi Kira, Thank you for sharing your experience! We’re so glad to hear that automations are helping your business run smoothly and ensuring nothing gets missed for your clients. We understand that setting up automations can feel unintuitive at times, please feel free to reach out to our support if you requires assistance, and we appreciate your feedback on the need for a more integrated ticketing system. Your input helps us continue improving to support your workflow. Thanks for choosing Pipedrive! Best regards, Pipedrive Team KK Kerry K. Sales Agent Real Estate Used the software for: 2+ years ### "PD Review KK" July 24, 2025 5.0 Overall my experience has been very positive and large step up from previous platform that the company was using Pros I like the multiple features, the ability to customize Pipedrive to my uses, the adaptability and integration with Justcall Cons Mostly works great, occassional technical blips are seemingly fixed quickly by Pipedrive but overall very reliable Switched from [Front](https://www.capterra.com/p/132901/Front/) Better management of contacts and customization. Review Source NT Nathan T. President Real Estate Used the software for: 2+ years ### "Stay on top of everything!" March 12, 2025 5.0 This helps me stay organized with different tasks and projects. I like that I can make notes about conversations I've had on specific deals I'm pursuing. Pros I like that it helps me keep organized in all my tasks. I also like that it integrates so well with Gmail. Cons The mobile version is hard to navigate and as a result I rarely use it. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) I had too much to keep track of for spreadsheets and needed something more involved. Review Source Response from Pipedrive March 13, 2025 Hi Nathan, Thank you for your amazing review! We're glad to hear that PIpedrive helps keep you organized and that the Gmail integration is working well for you. We appreciate your feedback on the mobile version and understand the importance of a seamless experience across all devices. Our team is always looking for ways to improve, so we’ll take this into account for future updates. Best regards, Pipedrive Team VR Verified Reviewer CMO Information Technology and Services Used the software for: 2+ years ### "Great product " February 25, 2025 5.0 Pipedrive has become an essential part of my daily work and I find it extremely useful. I would highly recommmend it to a sales/marketing user looking to streamline products and have one useful dashboard. Pros Pipedrive unites many products and functions under one umbrella, from lead capture and website chat to bulk emails, calendar setting, and project management. It's a very complete tool what, while not perfect, has become an extremely useful part of my workday Cons The only cons are that not all of my other marketing tools integrate seamlessly into Pipedrive, resulting in some extra typing to update inbound leads. Additionally the filtering/group management could be more intuitive. These are very minor quibbles overall Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) No need to use it anymore with build in communications from Pipedrive Review Source Response from Pipedrive March 3, 2025 Hello, Thank you for your feedback! We're glad to hear that Pipedrive has become an essential part of your workflow. We appreciate your insights on integrations and filtering, as we’re always looking to improve! Best regards, Pipedrive Team VR Verified Reviewer Marketing Director Telecommunications Used the software for: 2+ years ### "Great low cost sales CRM" July 1, 2025 5.0 Pipedrive has been a reliable and user-friendly CRM for managing leads and streamlining sales processes. It’s great for keeping sales organized, though limited built-in marketing tools mean you’ll need integrations for a complete strategy. Still, it's efficient and easy to adopt. Pros Their visual sales pipeline makes tracking leads is pretty intuitive. The automation features save time on follow-ups, and the email tracking is perfect for optimizing campaigns. It's easy to use, even for non-technical members of our team. Cons Pipedrive lacks advanced marketing automation and native email campaign tools, requiring integrations for full-funnel execution. Reporting can also feel limited for in-depth marketing analytics. Switched from [Insightly](https://www.capterra.com/p/130671/Insightly/) Pipedrive offers a more intuitive, sales-focused experience than Insightly. With its visual pipeline, easier setup, and stronger automation, it’s ideal for teams wanting streamlined deal tracking without the extra complexity of project management tools. Review Source Response from Pipedrive July 2, 2025 Hi, Thank you for taking the time to share such a detailed review! We’re glad to hear that you find Pipedrive’s visual pipeline, automation features, and email tracking intuitive and helpful for your team, especially for keeping sales organized and efficient. We understand your point about advanced marketing automation and in-depth analytics, and it’s true that Pipedrive focuses on providing a streamlined, sales-focused experience. Our team is continuously working to improve marketing features and reporting, and we appreciate your feedback as it helps guide these improvements. If you ever need guidance on integrations to enhance your full-funnel strategy or reporting capabilities, our support team is here to help. Thanks again for choosing Pipedrive to support your sales processes! Best regards, Pipedrive Team MW Marc W. Business Developer Real Estate Used the software for: Less than 6 months ### "Great software for our start-up" October 4, 2024 5.0 We have been looking very closely at various CRM solutions. In the end, we opted for Pipedrive as the best software for a start-up and haven't regretted this decision for a second. Pros The ease of use, the clarity, the many functions. The user interface is really easy to use and you can always find your way around. Cons I am very satisfied with everything. The only thing is that sometimes integrations with other software are not possible because there is no predefined interface. You would have to be a customer of the largest CRM provider. But we hope that Pipedrive will continue to grow and that there will then be more predefined integrations. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Dynamics was too extensive, the setup was too time consuming and our employees didn't like using it. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! NN Nick N. Owner Textiles Used the software for: 6-12 months ### "Pipedrive saves my sales" May 13, 2025 5.0 Pros Pipedrive made sales tracking way easier for me, I used to lose deals just cause I forgot to follow up. Now with this thing everything’s in front of me, and I just drag deals from one stage to the next. Super visual, super simple, that’s what I like. Cons Only thing is, sometimes it takes a bit long to load when you’ve got too many deals open or switching between pipelines. Review Source Response from Pipedrive May 15, 2025 Hi Nick, Thanks so much for sharing your experience! We're thrilled to hear that Pipedrive has helped simplify your sales tracking and prevent missed follow-ups, that’s exactly what we aim for. We also appreciate your feedback about loading times when managing a large number of deals. Performance improvements are always on our radar, and insights like yours help us prioritize what matters most to users. Best regards, Pipedrive Team MW Max W. Manager Retail Used the software for: 1-2 years ### "Simple and clear" June 22, 2025 5.0 Pros With Pioedrive, it’s super easy to follow what’s going on in the pipeline. Keeps the team focused and stops deals from falling through. Cons Some reporting is not clear. Trying to get specific numbers or custom views is tricky without doing workarounds outside this tool. Review Source Response from Pipedrive June 24, 2025 Hi Max, Thanks for your feedback! We're glad to hear Pipedrive is helping your team stay focused and on top of deals. We hear you on the reporting limitations, our team is always working on ways to improve usability and flexibility, and feedback like yours is incredibly helpful. If you ever need help setting up custom views or workarounds, feel free to reach out! Best regards, Pipedrive Team PW Peter W. Onboarding Manager Information Technology and Services Used the software for: 6-12 months ### "Pipedrive user experience" November 28, 2024 4.0 I use pipedrive from a client onboarding point of view. This means I need to follow up with potental leads as they progress through the sales pipeline which eventuates with them being a customer. The ultimate goal is to have them onboarded as a customer. I like the fact that every correspondence is tracked including outlook emails. This means anyone associated with the client can visit one central point in Pipedrive and get a clear visibility of the status of the project. Pros Ease of use ......... Easy to progress names from Lead to Customer Cons Nothing from a sales point of view It gives clear visibility of the status of the client . Review Source Response from Pipedrive December 6, 2024 Hello, Peter, Thank you for your feedback! We’re glad Pipedrive is helping you manage client progress and track correspondence effectively. We appreciate your insights and are always working to improve the experience. If you need any assistance, feel free to reach out. Kind regards, Pipedrive Team DS David S. VP Business Supplies and Equipment Used the software for: Less than 6 months ### "Great for a Team" February 26, 2025 4.0 It was all right. I think if I was part of a team, it would have been very useful. i used it as a team of 1 Pros Pipedrive had lots of options and kept a great history of all files emailed to contacts. I found it hard to use. I tried using for at least 2 months on 2 different occasions but just couldn't get into the habit. Cons It was tedious to use. I just could not make the habit stick. It seemed like a lot of duplicate entry. Review Source Response from Pipedrive March 3, 2025 Hello David, Thank you for sharing your experience! We understand that getting into the habit of using a new tool can take time, especially as a solo user. Pipedrive is designed to streamline workflows for both individuals and teams, and we’re always working to improve usability. If you ever decide to give it another try, our support team is happy to assist with tips to make it work better for you! Best regards, Pipedrive Team JG Jimmie G. Creative Director Events Services Used the software for: 1-2 years ### "Sales and Project Management all in one tab " October 14, 2024 4.0 I use Pipedrive to track opportunities, set deadlines for follow-ups and get a thirty thousand foot view of how, when, and from where my leads are generated, signed. Once signed, Pipedrive allows for a Kanban project management. Pros You can track a lead from opportunity capture all the way project completion. Cons To really get the most out of Pipedrive you do need to add-on services. The cost is not too high, just be ready to spend more if you want to do more. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! VR Verified Reviewer Head of Sales Operations Logistics and Supply Chain Used the software for: 6-12 months ### "Pipedrive review" November 8, 2024 5.0 Pipedrive has streamlined our sales process with its visual pipeline, making deal tracking easy. The customization options and automation features save us valuable time, while email tracking helps ensure that we follow up promptly. With insightful reports and a functional mobile app, Pipedrive is a user-friendly CRM that significantly boosts our productivity. Pros Pipedrive is user-friendly and keeps your sales process organized. Its interface is clean, straightforward, and easy to navigate. The platform offers significant customization options, including automation, workflow management, integrated email, activity tracking, insights, and reporting. Cons The complex sequence, advanced automation workflows, and detailed customer segmentation features are missing. Review Source Response from Pipedrive December 6, 2024 Hello, Thank you for your review! We’re glad to hear that Pipedrive has helped streamline your sales process and boosted productivity. We appreciate your feedback on advanced automation and segmentation features, and we’ll consider them for future improvements. We deeply appreciate your support and look forward to making Pipedrive even better for you in the future. Best regards, Pipedrive Team ES Eudoria S. Sales and Marketing Coordinator Marketing and Advertising Used the software for: Less than 6 months ### "My experience with pipedrive " January 5, 2025 5.0 Pros I love how integrated everything is - making our customer relationship management much more seamless! Cons Perhaps the interface can get a little facelift Review Source Response from Pipedrive January 14, 2025 Hello Eudoria, We appreciate your feedback! Please don't hesitate to reach out if you'd like to discuss how we can improve the interface. Best regards, Pipedrive Team Ava H. Staff Software Engineer Program Development Used the software for: Less than 6 months ### "Streamlines Sales Processes" November 9, 2024 4.0 Overall, it simplifies managing sales leads and pipelines, making it easier to focus on closing deals rather than admin tasks. Pros I was able to easily track deals by moving them through different stages on the pipeline, which helped me close sales faster. Cons Customization options for reports are limited. Review Source Response from Pipedrive December 6, 2024 Hello, Ava, Thank you for your feedback! We’re glad Pipedrive has helped streamline your sales process and close deals faster. We appreciate your suggestion on report customization and will keep that in mind for future updates. If you need any assistance, feel free to reach out! Best regards, Pipedrive Team AG Alyson G. Head of Finance Defense & Space Used the software for: Less than 6 months ### "Pipedrive review" March 7, 2025 4.0 Pros Easy to pull data, easy to make new reports Cons UI/UX is not as sophisticated as, for example, salesforce Review Source Response from Pipedrive March 12, 2025 Hi Alyson, Thank you for your feedback! We're glad to hear that you find pulling data and creating reports easy. We appreciate your thoughts on the UI/UX as well, and we'll take that into consideration as we continue to improve the platform. Best regards, Pipedrive Team KD Kenneta D. Cook Child Day Care Services Used the software for: Less than 6 months ### "Pipedrive is so so" December 7, 2024 2.0 I wasn't very pleased with it. The lagging Pros It was ok, it was easy to operate and understand Cons Lagged sometimes if Internet was having issues Review Source Response from Pipedrive December 16, 2024 Hello, Kenneta. Thank you for your feedback! We’re glad to hear that you found Pipedrive easy to operate and understand. We’re sorry to hear about the lagging issues you experienced. If you continue to face any issues or have additional concerns, please don’t hesitate to reach out to our Support. Kind regards, The Pipedrive Team VR Verified Reviewer General Manager of Manufacturing Automotive Used the software for: Less than 6 months ### "Pipedrive Review" September 30, 2024 5.0 Pros Pipedrive is simple to use and doesn't require extensive reading to grasp how it works. They offer some wonderful tutorials to aid with anything that may arise. It's an excellent tool for anyone looking for something easy to use and inexpensive. The tools allow our small team to keep track of emails, leads, and lead stages all from a single dashboard. Pipedrive is designed specifically for sales professionals. The management reporting tools are there and improving every quarter, but Pipedrive stands out for its ease of use for salespeople. Cons One disadvantage to using Pipedrive is that you have to pay extra to use some custom fields in the reports, and the fee can be rather high, especially if you want to unlock all of the features. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! AM Andrew M. Founder Computer Software Used the software for: Less than 6 months ### "Look elsewhere" November 11, 2024 3.0 Overall the system is great, however the support is not. Pros The user interface is simple and easy to understand. Mobile app is also handy. Cons Their customer support is garbage. You need to pay for higher levels to even access it and when you do it's still terrible. Review Source Response from Pipedrive December 6, 2024 Hello, Andrew, Thank you for taking the time to share your experience! We're happy to hear that you find the user interface friendly and the mobile app useful. However, we deeply apologize for the frustrations you've experienced with our customer support. Your feedback is valuable, and we’ll be sure to review how we can improve our support services at all levels. Kind regards, Pipedrive Team FM Fanne M. CEO and Publishing Editor Publishing Used the software for: 1-2 years ### "My experience with Pipedrive" August 28, 2024 5.0 Pros It has helped us solve the problem of disorganized sales processes by providing clear and structured way to manage our deals and leads. Also it has improved customer relationship management. Cons It is easy to navigate and user friendly nothing that i dislike towards it. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! Similar Products Featured ## Related categories [CRM](https://www.capterra.com/customer-relationship-management-software/)[Sales Force Automation](https://www.capterra.com/sales-force-automation-software/)[Contact Management](https://www.capterra.com/contact-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.