# Pipedrive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Pipedrive the right Customer Success solution for you? Explore 3045 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132666/Pipedrive/reviews --- Pipedrive 4.5 (3045) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Pipedrive Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews Matt G Account ExecutiveLegal Services, 2 - 10 employeesUsed the software for: 1-2 years. “Overall it has helped me manage my funnel of leads much more effectively. If your company is sales focused it is built for that line of work“ February 19, 2026 MS Marvin S Product Development LeadComputer Software, 11 - 50 employeesUsed the software for: More than 2 years. “I'm only reporting/reviewing from the perspective of an admin user, and the only downside I can see is that with the mass of our leads we need to temper ourselves when updating because of the 10k a day rate limit.“ July 24, 2024 DL Daniela L Sales ManagerComputer Software, 11 - 50 employeesUsed the software for: More than 2 years. “It’s like having a chessboard where each piece represents a sales opportunity, and you can easily move them from one stage to another. Plus, the task automation is a lifesaver; it saves you tons of time on repetitive tasks. And the real-time reports are awesome for knowing exactly how your sales are doing without having to do any complicated calculations.“ August 21, 2024 JA Josh A Co-founder, VP of MarketingFood & Beverages, 2 - 10 employeesUsed the software for: 1-2 years. “All the customization can make it difficult to decide how to best implement the services across the company.“ October 17, 2024 MM Meelis M IT supportInformation Technology and Services, Self-employedUsed the software for: 6-12 months. “In addition PipeDrive has its own marketplace that allows you to install wide range of different applications to your PipeDrive to make the tracking and follow ups even better.“ May 25, 2024 DL Daniela L Sales ManagerComputer Software, 11 - 50 employeesUsed the software for: More than 2 years. “It can get a bit pricey. While the interface is generally cool, it can sometimes feel a bit overwhelming with all the options and settings available.“ August 21, 2024 RM Rick M Account ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “We have been able to create properties, link to web forms, and generate automations within first couple of days of creating account.“ October 22, 2024 jm japhet m Creative DirectorTelecommunications, 2 - 10 employeesUsed the software for: More than 2 years. “In the past, I subscribed to Pipedrive's top-tier package, but I found the automation features to be underwhelming.“ May 6, 2024 ## Showing most helpful reviews Showing 1-25 of 3045 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lucas P. Lead Development Representative Telecommunications Used the software for: Less than 6 months ### "Pipedrive on a brazilian tech startup - Review" March 6, 2025 5.0 Pipedrive has been a solid experience for me. It’s definitely made managing my sales process smoother and more organized, i have used pipedrive on a tech startup, in my opinion pipedrive has been the best choice for te integration of the team activities Pros pipedrive have a clean and intuitive design that makes it easy to navigate Have some great and easy intregations like email, calendars, and marketing software is great for Sales Tracking Cons is pricey for small teams The reporting options could be more robust Review Source Response from Pipedrive March 10, 2025 Hi Lucas, Thank you for your thoughtful review! We're glad to hear that you find Pipedrive's design clean and intuitive, and helpful for sales tracking. We understand that pricing can be a concern for smaller teams, and we’re always looking for ways to offer more value, for example offering an discount to annual subscriptions. Additionally, we appreciate your feedback on reports, and we'll definitely take it into account as we continue to enhance the platform. Best regards, Pipedrive Team NT Nathan T. President Real Estate Used the software for: 2+ years ### "Stay on top of everything!" March 12, 2025 5.0 This helps me stay organized with different tasks and projects. I like that I can make notes about conversations I've had on specific deals I'm pursuing. Pros I like that it helps me keep organized in all my tasks. I also like that it integrates so well with Gmail. Cons The mobile version is hard to navigate and as a result I rarely use it. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) I had too much to keep track of for spreadsheets and needed something more involved. Review Source Response from Pipedrive March 13, 2025 Hi Nathan, Thank you for your amazing review! We're glad to hear that PIpedrive helps keep you organized and that the Gmail integration is working well for you. We appreciate your feedback on the mobile version and understand the importance of a seamless experience across all devices. Our team is always looking for ways to improve, so we’ll take this into account for future updates. Best regards, Pipedrive Team kM keith M. President Computer Hardware Used the software for: 2+ years ### "Pipedrive customer service is so bad, that it ruins the product" March 5, 2025 1.0 not good, I have spent a long time using it, and for example I had accidentally set up an account that i did not use, and it was obivous, and they would not refund me even though they could see that I had an account I was using under the same email. Pros pipedrive has a lot of features and is easy to use Cons pipedrive customer service is utter garbage, I have been locked out of my primary account for days. They will not call you and if you cant log in then you cannot chat. and their AI support is idiotic at best. Alternatives considered [monday.com](https://www.capterra.com/p/147657/monday-com/)[Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing Pipedrive from demoing it, i liked the interface better Switched from [Basecamp](https://www.capterra.com/p/56808/Basecamp/) looking fo rmore features, and I did not like the new version of basecamp Review Source Response from Pipedrive March 10, 2025 Hi Keith, Thank you for sharing your experience, and we truly sorry to hear about the issues you've faced with both account access and customer support. This is not the experience we want for our users. We take feedback like yours seriously, and I’ll make sure your concerns are passed on to the appropriate team to ensure we address these issues and improve our processes. In the meantime, please reach out to us via support@pipedrive.com so we can work toward a solution as quickly as possible. Best regards, Pipedrive Team VR Verified Reviewer Account Executive Legal Services Used the software for: 1-2 years ### "Pipedrive- A simple, Powerful CRM built for sales teams" February 19, 2026 5.0 Overall it has helped me manage my funnel of leads much more effectively. If your company is sales focused it is built for that line of work Pros It is easy to use and intuitive to set up. It actively reminds me of prospects that are stalled and can set up automations to help progress prospects forward Cons Reporting on efforts within Pipedrive can be difficult and wish I could customize more within the system. Live Chat features are a paid add-on and adds up Review Source Response from Pipedrive February 23, 2026 Hi, Thank you for your review! We’re glad Pipedrive is easy to set up and that reminders and automations help move stalled prospects forward. It’s great that it’s helping you manage your sales funnel more effectively. We appreciate your feedback about reporting customization and Live Chat pricing. Best regards, Pipedrive Team MB Michael B. Executive Hospital & Health Care Used the software for: 1-2 years ### "Easy and effective " February 22, 2025 5.0 Great I love how easy it is to use. I would highly recommend it to someone who’s beginning a new CRM. Pros I like that there’s multiple ways to document details for a client. I like the note section I like being able to have a source ID to connect my account to a wrap easily. Cons I would like better reporting availability options so I can see different levels of how the pipeline is being done, especially in the won my section Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) This allowed me on Pipedrive to track in a more detailed way, easy as opposed to having to open up multiple tabs to create new account Review Source Response from Pipedrive March 3, 2025 Hello Michael, Thank you for your review! It's nice to hear you find Pipedrive helpful and easy to use. We appreciate your input on reporting and are always looking for ways to improve. Best regards, Pipedrive Team MM Mirjam M. Marketing and Communications Manager Computer Software Used the software for: 1-2 years ### "User-friendly CRM" March 4, 2025 5.0 I find it very user-friendly. The documentation is thorough and helpful. The few times I have a question I can chat with support and they are quick to help me. Pros The search function at the top is great. I use it all the time to find contacts, deals and organizations. I like how the data on leads, deals, persons and organizations all are can be customized and linked together. Cons I use Pipedrive as a marketer. The basics are covered (what we need for now) but I miss good reports for newsletters and the ability for tracking clicks from newsletters to our website. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) Reason for choosing Pipedrive Hubspot Marketing was limited to one domain. We have several software products with different domains and target audiences. We needed to be able to handle communications from all our domains. Pipedrive did not have any domain limits in their price plan. Review Source Response from Pipedrive March 10, 2025 Hi Mirjam, Thank you for your feedback! We're glad to hear that you found Pipedrive user-friendly and that our support team has been helpful when needed. These are great suggestions, and we’re always looking for ways to improve the platform. We’ll make sure to pass this along to our product team for consideration. Best regards, Pipedrive Team RS Ryan S. CEO Education Management Used the software for: 6-12 months ### "Pipedrive Offers Deal Clarity" April 8, 2025 5.0 Overall, I'm using Pipedrive to track deals for about $650K in revenue. Being able to move deals down the pipeline is helpful. Pros Clearly and visually see my deal pipeline Cons It might be more than I need right now in a CRM Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Pipedrive Hubspot was more than we needed for our CRM right now. Review Source Response from Pipedrive April 9, 2025 Hi Ryan, Thanks so much for your review! We're thrilled to hear that Pipedrive is helping you gain clear, visual insight into your deal pipeline. It’s great to know that moving deals through the stages is making your sales process smoother. We’re always here to help you tailor the platform to fit your workflow, whether it's scaling up or keeping things lean. Thanks again for choosing Pipedrive. Best regards, Pipedrive Team CM Calum M. Head Of Transition Change Information Technology and Services Used the software for: Less than 6 months ### "Fulfills my needs, 90% of everything is there and Works Great" January 6, 2025 4.0 Very easy to get going with the must have features. Pros Does everything I need without having to do massive amounts of configurations. Great UI/UX, Fast and intuitive. Data can be in easily managed in bulk and exported and imported back in. Automation Tools and Integrations with Make.com, Zapier are relatively easy to setup Smart Documents, great inclusion considering the alternatives out there are priced so high. Email Integration is pretty solid, if you team are able to be transparent adds a lot of clarity to deals/organisations. Cons Missing some customisation features which could help with business rules you want your users to follow or understand. Not all data is easily accessed via API or Excel. Price, Product models to simplistic for my particular use cases. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Pipedrive Easy of use, Price, Feature set and Intergrations Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Slow, Poor UI, Required much more configuration to get the basics. Review Source Response from Pipedrive January 14, 2025 Hello Calum, We appreciate your feedback! Best regards, Pipedrive Team JA Josh A. Co-founder, VP of Marketing Food & Beverages Used the software for: 1-2 years ### "CRM Built for Long Term Use" October 17, 2024 4.0 A definitely leap in use cases from the previous CRM I was using. Being able to integrate with my Google Calendar for tasks/events, and entering in a number of custom fields that I can filter by is very useful. Pros There are many ways to customize and complete tasks that can be set for each user. I can grow with the service, upgrading to higher tiers for more tools. Cons All the customization can make it difficult to decide how to best implement the services across the company. The base tier restricts the use of certain tools that would be extremely beneficial to a small start up, such as automated cadence emails. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Pipedrive Salesforce is too complex for where my business is currently at. It would be too cumbersome to teach to a small business with tools that aren't necessary yet and not worth the price. Switched from [Less Annoying CRM](https://www.capterra.com/p/118921/Less-Annoying-CRM/) PipeDrive is a more robust CRM than LessAnnoying. It allows for much more customization and room for growth. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! JZ Jose Z. Managing Director Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Great product and happy to continue to use it" May 22, 2025 5.0 Im happy becuase its a smooth experience ideal for us (small sized sales team) It’s simple and powerful for managing leads, automating tasks, and improving follow-ups. Pros really like that it offers an easy interface with customizable pipelines, fast onboarding, good reporting tools, mobile accessibility, and seamless integration with email and calendar. Cons Reporting lacks depth, and costs increase with essential add-ons. tools are minimal, which may require additional costs to implement Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) hubspot was too complicated and with a big learning curve. Review Source Response from Pipedrive May 23, 2025 Hi Jose, Thank you for your thoughtful feedback! We’re so glad to hear that Pipedrive’s have made a positive impact on your sales process and that it fits well with your team needs. We also appreciate your insights on reporting depth and pricing around add-ons. Your feedback is valuable and helps us identify areas where we can improve to deliver even more value without added complexity. Thanks again for being part of the Pipedrive community. We’re here to support your continued success! Best regards, Pipedrive Team MW Marc W. Business Developer Real Estate Used the software for: Less than 6 months ### "Great software for our start-up" October 4, 2024 5.0 We have been looking very closely at various CRM solutions. In the end, we opted for Pipedrive as the best software for a start-up and haven't regretted this decision for a second. Pros The ease of use, the clarity, the many functions. The user interface is really easy to use and you can always find your way around. Cons I am very satisfied with everything. The only thing is that sometimes integrations with other software are not possible because there is no predefined interface. You would have to be a customer of the largest CRM provider. But we hope that Pipedrive will continue to grow and that there will then be more predefined integrations. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Dynamics was too extensive, the setup was too time consuming and our employees didn't like using it. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! NN Nick N. Owner Textiles Used the software for: 6-12 months ### "Pipedrive saves my sales" May 13, 2025 5.0 Pros Pipedrive made sales tracking way easier for me, I used to lose deals just cause I forgot to follow up. Now with this thing everything’s in front of me, and I just drag deals from one stage to the next. Super visual, super simple, that’s what I like. Cons Only thing is, sometimes it takes a bit long to load when you’ve got too many deals open or switching between pipelines. Review Source Response from Pipedrive May 15, 2025 Hi Nick, Thanks so much for sharing your experience! We're thrilled to hear that Pipedrive has helped simplify your sales tracking and prevent missed follow-ups, that’s exactly what we aim for. We also appreciate your feedback about loading times when managing a large number of deals. Performance improvements are always on our radar, and insights like yours help us prioritize what matters most to users. Best regards, Pipedrive Team JG Jimmie G. Creative Director Events Services Used the software for: 1-2 years ### "Sales and Project Management all in one tab " October 14, 2024 4.0 I use Pipedrive to track opportunities, set deadlines for follow-ups and get a thirty thousand foot view of how, when, and from where my leads are generated, signed. Once signed, Pipedrive allows for a Kanban project management. Pros You can track a lead from opportunity capture all the way project completion. Cons To really get the most out of Pipedrive you do need to add-on services. The cost is not too high, just be ready to spend more if you want to do more. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! mB michell B. auto sales Glass, Ceramics & Concrete Used the software for: Less than 6 months ### "easy online quote " May 16, 2025 4.0 Pipedrive lets our customers do there quote online with ease. Pros easy way to get online quotes. Customers can enter all there info online. Cons Sometimes customers do not enter all the information. They miss some important info. Review Source Response from Pipedrive May 19, 2025 Hi Michell, We're glad to hear that Pipedrive is making it easy for your customers to submit their quote information online. It’s great to know the process has been smooth and convenient for both your team and your clients. We also appreciate your note about incomplete submissions. We understand how important it is to capture all necessary details, and we'll make sure to share this with our product team as we continue improving the user experience. Best regards, Pipedrive Team VR Verified Reviewer Head of Sales Operations Logistics and Supply Chain Used the software for: 6-12 months ### "Pipedrive review" November 8, 2024 5.0 Pipedrive has streamlined our sales process with its visual pipeline, making deal tracking easy. The customization options and automation features save us valuable time, while email tracking helps ensure that we follow up promptly. With insightful reports and a functional mobile app, Pipedrive is a user-friendly CRM that significantly boosts our productivity. Pros Pipedrive is user-friendly and keeps your sales process organized. Its interface is clean, straightforward, and easy to navigate. The platform offers significant customization options, including automation, workflow management, integrated email, activity tracking, insights, and reporting. Cons The complex sequence, advanced automation workflows, and detailed customer segmentation features are missing. Review Source Response from Pipedrive December 6, 2024 Hello, Thank you for your review! We’re glad to hear that Pipedrive has helped streamline your sales process and boosted productivity. We appreciate your feedback on advanced automation and segmentation features, and we’ll consider them for future improvements. We deeply appreciate your support and look forward to making Pipedrive even better for you in the future. Best regards, Pipedrive Team MA Mark A. Head of Marketing Computer Software Used the software for: 2+ years ### "Good CRM for SMB’s" January 18, 2025 4.0 Overall a decent CRM for tracking leads through a pipeline. Pros Simple to use CRM system, suited to SMB’s. Decent reporting and analytics and good workflows. Cons Quite limited in terms of customisation. Emails inside the platform weren’t great. Review Source Response from Pipedrive February 4, 2025 Hello, Mark. Thank you for sharing your feedback! We're happy to hear that you find our CRM easy to use and helpful. We appreciate your thoughts on customization and emails within the platform. If you have any specific challenges or suggestions, please feel free to reach out to our support. Best regards, Pipedrive Team ES Eudoria S. Sales and Marketing Coordinator Marketing and Advertising Used the software for: Less than 6 months ### "My experience with pipedrive " January 5, 2025 5.0 Pros I love how integrated everything is - making our customer relationship management much more seamless! Cons Perhaps the interface can get a little facelift Review Source Response from Pipedrive January 14, 2025 Hello Eudoria, We appreciate your feedback! Please don't hesitate to reach out if you'd like to discuss how we can improve the interface. Best regards, Pipedrive Team DL Daniela L. Sales Manager Computer Software Used the software for: 2+ years ### "My Pipedrive Experience" August 21, 2024 4.0 Overall, my experience with Pipedrive has been positive. The visual pipeline makes it super easy to track where each deal stands, and I also appreciate the real-time reporting. On the downside, the mobile app isn’t as powerful as the desktop version. Pros How intuitive and visual it is. The interface is super user-friendly, and you can see your entire sales pipeline at a glance. It’s like having a chessboard where each piece represents a sales opportunity, and you can easily move them from one stage to another. Plus, the task automation is a lifesaver; it saves you tons of time on repetitive tasks. And the real-time reports are awesome for knowing exactly how your sales are doing without having to do any complicated calculations. Overall, it makes managing sales a lot simpler and even a bit fun. Cons It can get a bit pricey. While the interface is generally cool, it can sometimes feel a bit overwhelming with all the options and settings available. It takes a bit of time to get everything set up just the way you want it. Also, the mobile app isn’t as robust as the desktop version, so managing things on the app is awfull. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! VR Verified Reviewer General Manager of Manufacturing Automotive Used the software for: Less than 6 months ### "Pipedrive Review" September 30, 2024 5.0 Pros Pipedrive is simple to use and doesn't require extensive reading to grasp how it works. They offer some wonderful tutorials to aid with anything that may arise. It's an excellent tool for anyone looking for something easy to use and inexpensive. The tools allow our small team to keep track of emails, leads, and lead stages all from a single dashboard. Pipedrive is designed specifically for sales professionals. The management reporting tools are there and improving every quarter, but Pipedrive stands out for its ease of use for salespeople. Cons One disadvantage to using Pipedrive is that you have to pay extra to use some custom fields in the reports, and the fee can be rather high, especially if you want to unlock all of the features. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! MS Marvin S. Product Development Lead Computer Software Used the software for: 2+ years ### "A dream to work with as an admin/IT" July 24, 2024 5.0 Overall Pipedrive has been a success in our company thanks to the great integration into our lead generation and updating, plus the call planning tool. We can have our Sales team use Pipedrive almost exclusively and talk about looking for an alternatives hasn't come up yet, neither from the IT nor the Sales team Pros The API is the cornerstone of Pipedrive for me and my company. We have a very fluctuating target group and update our Leads every month, which was a pain in the past but the API makes a breeze. All around the API, the Automation and Filters allows our sales team to really concentrate on sales instead of checking leads and making decisions, they can just go down the prepared list and call. Cons I'm only reporting/reviewing from the perspective of an admin user, and the only downside I can see is that with the mass of our leads we need to temper ourselves when updating because of the 10k a day rate limit. Review Source Response from Pipedrive July 31, 2024 Marvin, thank you for sharing your feedback and insights! AG Alyson G. Head of Finance Defense & Space Used the software for: Less than 6 months ### "Pipedrive review" March 7, 2025 4.0 Pros Easy to pull data, easy to make new reports Cons UI/UX is not as sophisticated as, for example, salesforce Review Source Response from Pipedrive March 12, 2025 Hi Alyson, Thank you for your feedback! We're glad to hear that you find pulling data and creating reports easy. We appreciate your thoughts on the UI/UX as well, and we'll take that into consideration as we continue to improve the platform. Best regards, Pipedrive Team KD Kenneta D. Cook Child Day Care Services Used the software for: Less than 6 months ### "Pipedrive is so so" December 7, 2024 2.0 I wasn't very pleased with it. The lagging Pros It was ok, it was easy to operate and understand Cons Lagged sometimes if Internet was having issues Review Source Response from Pipedrive December 16, 2024 Hello, Kenneta. Thank you for your feedback! We’re glad to hear that you found Pipedrive easy to operate and understand. We’re sorry to hear about the lagging issues you experienced. If you continue to face any issues or have additional concerns, please don’t hesitate to reach out to our Support. Kind regards, The Pipedrive Team CB Christina B. Sales and Design Specialist Construction Used the software for: 1-2 years ### "Pipe Drive Ease of Use" August 12, 2024 5.0 Love the ease of use and easy access. This makes tracking the statis of a project super accessible for our whole team Pros I love being able to "drag and drop" clients from one stage of process to another as their job progresses. Cons I really have no complaints for Pipedrive Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! DP Divya P. Senior Analyst Information Technology and Services Used the software for: 6-12 months ### "Pathetic Customer Support " October 3, 2024 1.0 CRM platform is good but lack of good and active customer support, you can run your show for longer and waste your money. Pros The most economical CRM platform. Good and handy tool. One can segregate the list by creating unique label, field and filter to it. Also, very easy to keep track of the activities. Wonderful features. Cons Customer Support, CRM's customer support is of no use. When you explain your problems to them, they keep on asking 1000 question more, share print screen more, but unable to solve the problem. I requested them again and again to come online and support me, but they are unable to do it. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! CK Chelcie K. Finance Leisure, Travel & Tourism Used the software for: 1-2 years ### "Ideal and user friendly " August 19, 2024 4.0 So far it’s ideal for tracking sales and their current status. Pros The layout and design setup. It displays our deals and messages in a smart style. Cons Sometimes the settings messes with the integration of other systems we use. Review Source Response from Pipedrive November 8, 2024 Thank you for your feedback! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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