# DaySmart Spa Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is DaySmart Spa the right Medical Spa solution for you? Explore 75 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132391/DaySmart-Spa/reviews --- DaySmart Spa 4.2 (75) [View alternatives](https://www.capterra.com/p/132391/DaySmart-Spa/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 27th, 2026 # Reviews of DaySmart Spa Ease of use 4.1 Customer Service 4.2 ## Pros and Cons in Reviews KP Katarina P Medical AestheticianRetail, 2 - 10 employeesUsed the software for: 6-12 months. “Also we use it for messaging, sending monthly sales and we love it.“ March 19, 2026 TS Tony S OwnerCosmetics, 2 - 10 employeesUsed the software for: 1-2 years. “I signed up for the basic plan and happen to check my bank statement I was being billed 130 monthly instead of the basic plan. When I called I was told that the person that signed me up for those services no longer worked for the company.“ April 5, 2023 CS Chantel S Owner and Laser SpecialistMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “It’s easy to use and makes running my small business easier.“ February 17, 2026 JH Jean H RNMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “Additionally, I think text blasts should be included in cost and not an up-charge as your software already had a high price tag and this would cost you nothing.“ March 28, 2024 sS stephen S Owner/LMTMedical Practice, Self-employedUsed the software for: More than 2 years. “The product is easy to work with, the way the schedule looks, App, text and communication ease, checkout of patient, marketing and friendly knowledgeable tech support.“ May 12, 2023 AR Alejandro R DirectorMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “Platform is obsolete,with a client server aspect that looks old.“ September 5, 2023 JH Jean H RNMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “It makes following -up, checking-in or scheduling patients a breeze even when I am not in the office.“ March 28, 2024 CR Christi R Owner Health, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “I have to have 2 booking programs one for the spa and one for classes because this one is not capable of both so the price is way over priced.“ July 9, 2022 ## Showing most helpful reviews Showing 1-25 of 75 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Spa Manager Cosmetics Used the software for: 1-2 years ### "Great value for the price" October 6, 2018 5.0 We use Orchid in the medical spa that I work at on the daily for scheduling clients, sending reminder texts and managing our customer database. I love the integration of the reminder texts being sent out through the software. Taking payments through Orchid is also a smooth process. Pros There are so many user-friendly features that make this software the standard for medical spas. Cons Updates bring advanced features that sometimes requre new training. Review Source AR Alejandro R. Director Medical Practice Used the software for: 2+ years ### "Excellent Option for managing your SPA" September 5, 2023 5.0 We have been using this software since 2012 and yet, We haven't found anything substancially better than daysmart. It helps us with the agenda, scheduling, even we can track employees days off! Pros It is an easy to use platform, ticket centered and allows you to control every aspect of your medspa Cons Platform is obsolete,with a client server aspect that looks old. It is only in EnglishIt doesn't have whatsapp integration (who uses sms anyway) Review Source KF Kristin F. General Manager Cosmetics Used the software for: 2+ years ### "We love Orchid but it is missing some features" April 10, 2019 3.0 Good, I would like to see faster development of new and useful features, maybe an email sent out when and update is made to list the changes or new features in that update. Pros We love how Orchid lets us customize just about everything! The booking and check out process is very easy and the whole program is easy for new staff to learn. Cons That it is not web-based and not set up from multiple locations to share the same client, staff and services database, you have to re-enter clients, staff and services for every single location's database. And that the email and text features are very limited in communicating via 2-way text or having more appointment reminder text options as well as email marketing... would be great to have a leads database where if people fill out their info on our site that the data is captured into orchid as a lead and when they come in for service they turn into a client. Marketing to leads vs clients would be a nice feature. Also would love a add holidays we are closed to the scheduling feature so when doing recurring schedules for Staff they are not scheduled on holidays automatically. Review Source MR Maricel R. Asministrator Health, Wellness and Fitness Used the software for: 2+ years ### "Love Daysmart but wish to have Charting/EMR" May 23, 2023 4.0 Pros It is easy to use. Great customer service. They are patient to guide you step by step especially being not techy. Love online booking, be able to text with clients, do text marketing. Cons I wish they will have charting /emr. This is the main reason I an starting to look for another software as I want to get rid of paper charting. Fix how to upload photos because currently you upload one by one and and not be able to name the photos. Review Source RR Richard R. Owner Medical Practice Used the software for: 2+ years ### "Owner, Receptionist, Accountant" November 15, 2022 5.0 I was new to the medical spa business. For me, I did not want a cloud-based server for client data. I was not concerned as much about hacking as our internet connection. Our DaySmart server is our reception computer. If we lose internet, we can still see & control the schedule. I have it on a battery backup ($120) so I have 20 minutes to write down the schedule and contact patients before the backup batter goes dead.I like the pricing for multiple units in the office and the expandability for additional locations. Pros DaySmart is so easy to use, we don't have any formal training for new employees. If they use it for 5 minutes, they can do almost everything they need to know.As our accountant, I LOVE the QuickBooks interface. It makes my job incredibly easy to keep up with day to day entering of data. Cons Some of the marketing emails & texts are not as customizable as I would like.In the DaySmart phone app, I have to tell it every time what employees I want to see on the schedule. Then, you may have to hit the back button 1-11 times to see the schedule. Why can't it remember that I want to see everybody that is working as the default? Reason for choosing DaySmart Spa Features, demo, pricing, expandability... Review Source TK Teresa K. Customer Care Coordinator Medical Practice Used the software for: 6-12 months ### "Easy to use overall. Issues will fixing problems with the software. " June 30, 2022 3.0 Customer support wait times are EXTREMELY excessive! There are times when we spend 2.5 to 5 hours in a day, either on hold or waiting for a call back, to report an issue. Customer support staff are very friendly. However, every time we call with an issue, we are told they are aware of the issue and that they are working on it. We have never had an issue resolved. Pros The software is user friendly. Booking appointments is simple. Cons Software changes without notice. Also, there are functional fixes that need to occur that have not been addressed. Switched from [Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) We had heard that this was more user friendly Review Source MG Malorie G. FDR/Manager Medical Practice Used the software for: I used a free trial ### "They were amazing" May 11, 2019 5.0 Overall we thoroughly have enjoyed Orchid. I am really hoping they can fix the situation with the detailed reporting and we can get back with them, because right now, we are back at square one in our searching for software. I really enjoyed their software, having it all set up properly, learning all the ways to use it, and the training was impeccable. Hands down, they have an amazing team of customer service reps who go out of their way to accommodate you with excellent service and care. The software is easy to understand and use and so is the app. and just a beautiful technique overall in the setup. I really thought we had a winner there. Come on Orchid!!! Fix that reporting method! Other than that, excellent job guys! Pros I absolutely enjoyed everything and the ease of using it and implementing the software into our business. I even loved having an Orchid service friend (I call him a friend haha) on speed dial. I could just call and go straight to his desk and ask him questions, or email the support team anytime without bugging them. Cons Unfortunately 2 things & 1 of those 2 was the ultimate deal breaker as we did have them up & running until coming to this sad problem. The first thing was, their app couldn't notify the employees when a client gets checked in. What I mean by that is similar to a text message, if our nurse practitioner is with a patient & her next pt arrives, said pt is now checked in, app will notify FNP & whatever ringer she has it on- will ring, in which case it should vibrate. Their app is not able to do that, but you know what it's not a big deal. We were spoiled for many yrs with that feature & we will learn to get over that moving fwd. The one that broke my heart was not being able to break down services in the reports by groups for a month & by the day by detail. We have staff meetings & we initially use the breakdown to go over what we have done for the entire month. Also, we use the detailed practical breakdown for revenue & cost. For instance, a Group: >Aesthetics- under that would be >facials- under that would be type of facials for that month. So say 1. basic facials: we did X amount of those for X amount of $$ 2. hydrafacials: we did X amount of those for X amount of $$. So now we take that breakdown & see what cost goes to payroll, what cost goes to profit, & what cost goes towards product. They cannot provide that report in such high detail right now, unfortunately. We had to cancel with them for now. Review Source TM Tamie M. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great Scheduling Software" September 11, 2023 4.0 Pros Its easy to use and doesn't have too many problems. I also like that it doesn't need to be backed up to keep our schedule protected Cons You cannot re-open a closed ticket, sometimes the staff will accidentally close the wrong ticket when rescheduling a client. Reason for choosing DaySmart Spa it seemed to have what we were looking for in scheduling software Review Source DC Darcy C. Office Manager Medical Practice Used the software for: 2+ years ### "Great Software for our Medspa" September 12, 2023 5.0 We have used it fir years and have never changed, it works well for us! Pros It's reliable, there is an App for off site scheduling, Customer service is great! Cons I have nothing to compare it to but mostly we are happy with it! Review Source sS stephen S. Owner/LMT Medical Practice Used the software for: 2+ years ### "Stay Smart in business with DaySmart Spa" May 12, 2023 5.0 I have been with using DaySmart Sapa software for over 10 years and the have been keeping up with new software tech to make my job easier. I do not need a receptionist anymore. Their support team have always been friendly and helpful. Pros The product is easy to work with, the way the schedule looks, App, text and communication ease, checkout of patient, marketing and friendly knowledgeable tech support. Cons The new online version you have to use QuickBooks. I like the desktop version when everything was included in software but I getting used to QuickBooks and it getting easier to adapt. Review Source EG Eduard G. ADMINISTRATOR Medical Practice Used the software for: 2+ years ### "Solid Software For A Medical Spa" July 3, 2022 5.0 Pros For the money, it satisfies all our needs. Cons The integration with the cash register did not work. Review Source CR Christi R. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "A little frustrating " July 9, 2022 2.0 Don’t love it at all Pros Booking is a little better than previous software programs Cons Customer service is awful. Chat can NEVER help. If we have any questions we have to schedule a call or wait on hold for an hour. I have to have 2 booking programs one for the spa and one for classes because this one is not capable of both so the price is way over priced. Many features missing that would be very beneficial. Reason for choosing DaySmart Spa The options seemed better and it was sold well Review Source LR Lori R. owner Retail Used the software for: 1-2 years ### "Owner" July 1, 2022 4.0 I love the software. I only thing I have an issue is trying to reach someone on the phone (very long wait time). Pros easy to make appointments, easy to manage inventory Cons checkout. Connecting the proper software to check out payments to work with DaySmart. Reason for choosing DaySmart Spa I previously used this program at another spa and loved the software. Review Source AN Alicia N. Practice Manager Medical Practice Used the software for: 2+ years ### "Scheduling" July 5, 2022 4.0 We like that we can view the schedule from any device Pros the ease of scheduling and the text message feature Cons Not being able to add notes on an already scheduled ticket Review Source LVA Lorena Victoria A. Digital Marketing Manager Marketing and Advertising Used the software for: 6-12 months ### "Fantastic Service & Support " June 30, 2022 5.0 Pros The onboarding to the cloud was clear and easy Cons More marketing opportunities would be fantastic Review Source MW Meagan W. Marketing Director Marketing and Advertising Used the software for: 1-2 years ### "We are not impressed" March 31, 2017 2.0 We have had Orchid support staff tell us three or four different stories on how to adequately refund clients when they are overcharged. that is just one example of this non-user friendly software. We are looking elsewhere. I can't believe its rated so high here... Pros We aren't impressed Cons Poor package creation, poor customer service, difficult to track deals and previously purchased packages, poor refund ability. Review Source LB Laisa B. Spa Owner Consumer Services Used the software for: Less than 6 months ### "Great software" July 20, 2022 5.0 Pros We like the client database center and the booking system. Cons I find it has too many clicks to access client information and future bookings. Review Source rC richard C. Used the software for: ### "Orchid makes it easy so that anyone can manage the front end of my spa" December 8, 2016 5.0 We had actually purchased another software package orginally. The constantly bombarded us with phone calls and we had to have certain internet and modem requirements and the worse part is they had 3 mandatory training for staff and set up. Annoying! I have no time for this, software is supposed to be simple and work. A friend who worked at another spa recommended orchid software and it was super easy, affordable and anyone with zero training on it can answer the phone and make appointments and work the pos portion of the retail business. Very nice customer support and follow up. They make it very easy to get questions asked and genuinely care about their customers and ease of use. Thank you R. Coleman Review Source JT Jessica T. Owner Medical Practice Used the software for: Less than 6 months ### "This is such an upgrade from our previous software! " June 28, 2020 5.0 Integration and mobility Pros Our previous software did not integrate well with anything, which created a nightmare of additional services. In addition, it wasn't mobile. I love that Orchid is mobile, real time and intergates with everything we ned. Cons I would love it if it had move of a stream line to do before and after photos and if it came with consents. Review Source JM Jeanna M. Office Manager Used the software for: ### "new medial aesthetic office opened a few months ago" July 15, 2015 5.0 All of the customer service reps I have delt with since initiating this software have been very helpful. Today David was most helpful in uploading Orchid to an additional office laptop and ensured all was functioning properly along with having a very pleasing manner. It was a pleasure having him assist me today! Review Source LF Lee-Ann F. Used the software for: ### "Orchid - a five star spa program" March 30, 2017 5.0 Orchid is a must for any spa business. It is easy to use, understand and keeps the esthetician and the spa organized and efficient. The technical support was excellent! Review Source DP Doris P. Service Director Used the software for: ### "It was great " February 4, 2016 3.0 The support staff was very helpful and very patient with me... Sense I didn't know what I was doing.. I am grateful... Thank you Review Source MB M B. Used the software for: ### "amazing and easy" May 4, 2015 5.0 The best medical spa software available. Easy to use, fantastic customer service and extremely versatile. Review Source AD Andrew D. Used the software for: ### "One stop shop for everything" June 26, 2015 5.0 You will not be disappointed with this software. Review Source JJ Janine J. Clinical Director Medical Practice Used the software for: Less than 6 months ### "Customer support is great!" June 2, 2017 4.0 Pros The fact that I can do so many things with the software is great. The functionality is very robust! Cons There are some things that I can't do so I will need to figure out how to make what you have work with what I need. Review Source Similar Products Featured