# Page 3 | TrackTik Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is TrackTik the right Workforce Management solution for you? Explore 83 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132312/TrackTik/reviews --- TrackTik 4 (83) [View alternatives](https://www.capterra.com/p/132312/TrackTik/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of TrackTik ## Showing most helpful reviews Showing 51-75 of 83 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JR Janet R. Parking Supervisor Government Administration Used the software for: 2+ years ### "We have loved our experience with TrackTik" March 13, 2018 5.0 tracking, accountability, reporting and analyics Pros The accountability aspect! We love to know where our staff is and if they are doing what they are supposed to be doing! And staff loves the aspect of eliminating paper reporting! Cons I would like more analytics from other reports I currently am unable to get. I have some reports I have been unable to run analytics from. Review Source AR Aman R. Accountant Security and Investigations Used the software for: 1-2 years ### "You continue to learn new things daily." October 25, 2017 5.0 The benefit of peace and mind. Pros The thing I like the most is the transparency and accountability the software provides you. I can see where my employees are at any time and the client has proof that we fulfilled our obligations. Cons The thing I like the least would probably be the fact there is so much potential that hasn't been tapped into yet which isn't a bad thing. From operations, HR, Payroll, Billing to vehicles records you can customize TrackTik to run your entire business. Review Source Response from Trackforce November 13, 2017 Hi Aman, thank you for this nice review. We have payroll data, billing, vehicle management and HR profiles for each employee. Feel free to contact us at +1-888-670-9782 or support@tracktik.com, we'd be more than happy to review those with you! JM Joel M. Director of Operation Security and Investigations Used the software for: 6-12 months ### "Overall pleased with the experience relative to TrackTik's competition." March 14, 2018 4.0 Real time incident reporting and tour confirmation. Pros Ease of use and does have a lots of features i.e. Real time Incident Reporting, GPS checkpoints, Daily Activity Reporting and highly customizable forms. The user interface is very attractive and the Dashboard provides an excellent snapshot of what is going on. Excellent mobile dispatching engine. Cons All features don't function as advertised, the platform is riddled with bugs and TrackTik's approach to resolution is "pay us first then maybe we will make it work". Security is also not granular enough in terms of Roles and Permissions. In some cases we feel as if we are the only company using the software. The potential for this to be the ultimate solution is TrackTik's for the taking but not enough investment is being made in product improvement and development. Review Source OM Oscar M. Technical Support Associate Used the software for: 1-2 years ### "Software works great." October 25, 2017 4.0 Pros Timekeeing system. Its a pretty good software to use on a daily basis - especially given that you can get rid of paperwork. Cons Complexity of learning for new users. Althoug there is documentation of the software, there are still some areas not explained or covered, such as the billing whys and the such. Review Source Response from Trackforce November 13, 2017 Hello Oscar, thank you for your feedback! Feel free to reach out so we can discuss organizing a session with some of your new employees. It sometimes can be difficult and we all run out of available time, that's why we have our Training Team here to back up anytime we are needed. Please contact us at +1-888-670-9782 or support@tracktik.com for any questions or concerns! Randy Z. Tax Service Technician Accounting Used the software for: 6-12 months ### "Great software to own" April 24, 2019 4.0 Even sometimes slowdown exist, but this software is still meet user’s needs. I would recommend this software to my friend and colleague. Pros Easy to edit and submit reports for clients. Good analytics function available to find out the strength and weakness from the report. Users can use this software to find out client’s behaviors to best satisfy their needs. Cons The software usually response very fast, however, sometimes I encountered slowdown and takes me few minutes to get my work done. I would recommend live support or other kind of support. Review Source BU Brad U. President Security and Investigations Used the software for: Less than 6 months ### "Buyer Beware!" February 25, 2019 1.0 Not a good one. It is oversold. Pros The scheduling part was easy to use. The rest of the product needs lots of work. Cons It's over sold. Some of the features absolutely DO NOT work as demonstrated! The NFC tags were okay but the GPS tags never worked for us. The remote access feature never worked on either IOS or Android devices. The setup is labor intensive but that aside things just didn't work as they were advertised. After testing it and finding problem after problem when we gave them notice of cancellation and they hit us with a 3 month penalty. There is more to list but I'm not wasting my time. Buyer beware. I do not recommend this product at all. We have about a 140 officers across five states. Review Source Response from Trackforce February 27, 2019 Hi Brad, We¿re sorry to hear that your experience using our software was not optimal. We will be reviewing the circumstances and the configurations of your TrackTik adoption, and our Sales Manager will be contacting you shortly to discuss our findings. Ensuring a seamless training and onboarding process for our clients is one of our main prerogatives at TrackTik, and again we would like to apologize for your experience. Sincerely, TrackTik Client Success Team AM Azlee M. Managing Director Security and Investigations Used the software for: 2+ years ### "The experience has been good so far. Particularly helpful during sales pitch." March 14, 2018 3.0 Pros User friendly, the patrol features works wonderfully, incident reporting feature is good but would be better if it can be made simpler when creating report templates. Cons Pay rates cannot be customised to meet Singapore Employment laws. Would be great if some of the features could be customised to meet local requirements as the HR and payroll features are mostly US and Canada centric. Review Source KM Kris M. Training and Development Manager Security and Investigations Used the software for: 1-2 years ### "Positive interactions with Support,but there are issues with the software that needs addressing." October 25, 2017 3.0 more robust reporting, easier setup with checkpoints, better overview of what officers are doing. Pros Good initial setup OK reporting on stats emergency contacts are easily accessible Assigning roles, and properties is easy Cons Notifications need work with setup process Limited ability to import information many processes are inefficient and convuluted Review Source Response from Trackforce November 8, 2017 Thanks for the feedback Kris. We have a new import tool for employees, sites, and incident categories that I can show you how to use. Please contact us at +1-888-670-9782 or support@tracktik.com to review the system so we can simplify the process for you. VG Vasilescu G. Development Manager Oil & Energy Used the software for: 1-2 years ### "The information's provided to the customers by the software is well appreciated" October 26, 2017 4.0 Information's on time about our employees Pros The flexibility of the software to go into details regarding the daily activity of the security officers. Cons It is not easy to use for the security officers. The security officers need to be trained in order to use the software. Review Source Response from Trackforce November 13, 2017 Hello Gelu, your feedback is greatly appreciated. We offer multiple ways to train and demo our software online. We can look at booking a session to review Mobile Device functionality with your employees. Feel free to contact us at +1-888-670-9782 or support@tracktik.com for any other questions or concerns! DT Dellis T. Training/Compliance Manager Security and Investigations Used the software for: 1-2 years ### "No disappointment at all. Has exactly what we need." October 26, 2017 4.0 Pros Pros; The Live reporting, GPS Live tracking, Customization of sites and reports, and the ease of using the dashboard. Cons Cons; Would like more capability on ios devices (Apple) same as it is on android. The QR feature is not options we us or like. Review Source Response from Trackforce November 13, 2017 Hi Dellis, thank you for your review. Apple has made NFC capability available with iOS 11 for NFC token scans. Look for it in future IOS App releases. If you have any questions, feel free to contact us at +1-888-670-9782 or support@tracktik.com, we'd be more than happy to review those with you! SB Susan B. Director of Operations Used the software for: 6-12 months ### "Tracktik was a lot to learn at first but we love it now that we know how to use all the features." March 13, 2018 5.0 Pros The alerts, we use the SMS feature to alert us when an officer has not clocked in for his/her shift. Cons It's VERY expensive. We are starting a patrol division and was extremely disappointed when we learned it was going to cost more for this feature. We are a small company with only 2 contracts very part-time patrol contracts so we would be spending more money on the technology that we would be making. It would be nice if we could pay per site rather than a flat fee for this feature. Becuase of this, we have started to shop around for other guard management software programs. Review Source CM Claude M. Director GTrack Security and Investigations Used the software for: 2+ years ### "Been using this software for nearly 3 years and loving it, it is a solid solution." March 13, 2018 4.0 Pros Data at your fingertips in all time. Easy to learn . Lots of configuration available. Mobile application is easy to use. Cons Quality of french in almost all parts of the software and sometime even no french at all in some modules. Lots of minor bug still present Review Source TW Todd W. Head of Security Used the software for: 2+ years ### "nteresting" March 14, 2018 3.0 Pros I like the fact that it is capable of doing multiple functions at once. That I can track my personnel in case of emergencies. Cons From time to time it seems to have connectivity issues. At times the scanner tokens tend to erase by themselves. Review Source EM Emmanuel M. Operations Manager Used the software for: 1-2 years ### "Track-tik is definitely a user friendly program I thoroughly enjoy it an highly recommend it." March 13, 2018 5.0 Pros The program is user friendly and customer service is top notch. I use the program daily and have trained many to use it with no issue. I have been able to customize a number of factors from reports. patrols and photos. Cons It is a lot to take in and can be overwhelming. There are a lot of little features and looking it at for the first time can be a lot to take in. Review Source LV Larry V. Security Services Manager Government Administration Used the software for: 1-2 years ### "Track Tik has allowed us the ability to have up to date reporting for our customers " October 25, 2017 4.0 Savings in time management for supervisors in collecting information Pros The GPS function has helped enormously in providing information to customer questions about time and place in which our guard was at their location. This information is critical in answering questions when a problem arises and we are able to provide the information in a timely manner Cons Panic button being set off accidently at all hours. Complaint from users is the panic button is to big. Review Source Response from Trackforce November 13, 2017 Hi Larry, thank you for the great feedback! We are currently looking into this Panic Button issue and we will be circling back to you with details. Feel free to contact us at +1-888-670-9782 or support@tracktik.com for any other questions or concerns. CV Chris V. Owner & President Used the software for: ### "Amazing Product and All-In-One Security Operations Solution" September 14, 2015 4.0 Pros - TrackTik has a number of features that can benefit any security provider. The platform is very easy to use from an operations perspective as well as from an in the field perspective. The ease of customizing reports and providing analytics simply wows the customers. The Customer Service team at TrackTik is amazing as well. They are very responsive and when you do have an issue, it is resolved quickly. Cons - There are very few cons with the exception of an occasional connectivity issue. I wish some of the features could be a little more customizable to meet our business needs. For example, it would be nice if the time keeping schedule from TrackTik was able to match our payroll week. It would be nice to be able to change some of the other features like when we receive inactive user notices, etc. All in all though, best product on the market! Review Source Response from Trackforce September 14, 2015 Thank you for the positive feedback! We have many new features currently being developed, including our scheduling 2.0 release expected before the end of the year which will add simplicity and additional customization to schedules and payroll. We look forward to continuously building on our partnership. The insights you provide are what drives us to continuously improve our product and services. JB Jacqueline B. Security Manager Management Consulting Used the software for: Less than 6 months ### "System is great for big companies but we are small and had to tweak to our site. " October 26, 2017 4.0 Accountability Pros I like the reporting matrix because it holds guards accountable, alerts are great for monitoring activities and helps target trouble areas. Cons What I least like about the system is not being able to upload pictures from outside the system from other devices. Software does not provide guards the opportunity to respond to alerts sent through phone to them. GPS tracker is not accurate at times. Review Source Response from Trackforce November 13, 2017 Hello Jacquelin, TrackTik has some policies in place to secure all information and maintain Portal integrity. There are fields in reporting to support pictures from the device's gallery as we may not always have time to take snapshots on the spot when reporting. For any questions or concerns, feel free to contact us at +1-888-670-9782 or support@tracktik.com. It will be our pleasure to book some time for us to explore all the possibilities! RJ Rick J. ES&S Security Technician Research Used the software for: 6-12 months ### "I am implementing TrackTik for the guards at our facility" March 13, 2018 5.0 Provides data that the tours are getting done and how long it takes Pros The most positive feature for us is the total customizing ability to label tags and build tours that conform exactly to our needs. This produces data to show what is not getting done. Cons I would like the patrol reports to show missed tours when an officer does not log in and do it. The GPS on tracking sometimes goes to the middle of an ocean Review Source VB Vladimir B. Security Advisor Used the software for: 1-2 years ### "Great." October 25, 2017 4.0 Pros Vehicle management. Scheduling. Ability to log in from anywhere. Easy to use. Easy to train others on how to use. Cons Skills and attributes. No automatic reminders to staff when their skill is about to expire. No dashboard telling administrators how many staff are compliant. Review Source Response from Trackforce November 13, 2017 Hi Vladimir, thank you for your review. Our live dashboard and live tiles offer most of the data required pertaining to attendance and much more. For any questions or concerns, feel free to contact us at +1-888-670-9782 or support@tracktik.com. It will be our pleasure to book some time for us to explore all the possibilities! WB William B. Operations Manager Used the software for: 6-12 months ### "Very easy to navigate and when I need help I go to TrackTik University. " October 25, 2017 5.0 Pros I'm satisfied with the way I can customize reports for all of my clients needs. The program allows me to keep track of my employees as well. Review Source Response from Trackforce November 13, 2017 Hello William, thank you very much for your review and your continued support of TrackTik! We are more than happy to help you with any questions or concerns you may have, feel free to contact us at +1-888-670-9782 or support@tracktik.com. NM Nenad M. CEO Security and Investigations Used the software for: Less than 6 months ### "Great - no further words needed." December 9, 2017 5.0 \- Mostly the automation created through the link between the scheduling section and the invoicing section. - Various reports that can be created to keep track of billable and payable hours. - Client access features to allow clients to access sections of reports and analytics of their sites. Pros It automates the billing process by linking scheduling and shifts directly to invoices for full clarity when invoicing. Cons There are still a few manual processes within the software which could be turned into automated features (which I am sure is already being worked on). Review Source BH Brian H. Director of Operations Security and Investigations Used the software for: Less than 6 months ### "I have had some ongoing challenges that have not been reolved" October 25, 2017 3.0 Pros I like the web function and the ease of use of the system. I am able to login and see at a glance what is going on with multiple sites. Cons I have had glitches that have not been solved, and I have had some irritated employee's because of it. Review Source Response from Trackforce November 13, 2017 Your comment is appreciated, Brian. The TrackTik team is actively working on resolving open tickets, and we appreciate your patience while we do so. As soon as there is a resolution you¿ll receive an update from the team. Feel free to contact us at +1-888-670-9782 or support@tracktik.com for any other questions or concerns! PM Paul M. Operations Manager Security and Investigations Used the software for: Less than 6 months ### "we were able to implement TrackTik to our existing sites so easily, it captures everything on site " March 15, 2018 5.0 Pros Easy to implement, Staff & the clients took to TrackTik without any hesitation Captures all data in one place Always being aware of what's happening on site, from how's on site, when the completed a patrol to observations & incidents easy to customise and create your own template reports Cons Not a con, more like a wish. staff should have an open daily log to continuously add to it during their shift and close it of at the end of the shift. :-) Review Source AG A G. Used the software for: ### "Tracktik Review" February 10, 2017 4.0 Tracktik is a great software with a lot of potential. The staff are willing to listed to improvement suggestions but it can take a while to see these changes take place. We have experienced some major hiccups with the software but the staff are keen at fixing any issues that may arise. We would like to see improvements on the overall reliability of this program but for now it covers all our basic security needs(tours, report writing, vehicle management) and we are excited to see what the future holds in store. Review Source Response from Trackforce February 10, 2017 Thank you for your honest feedback. We appreciate your comments and would love to discuss this further with you to address your needs. We will have your account manager reach out to you to discuss your feedback. If you need anything else, please do not hesitate to contact us! RG Ron G. Used the software for: ### "Guard Tours" February 10, 2017 4.0 Setting up Check Points, inputting custom names, setting up different tours with the ability to include, exclude, or change the route based on time, day, all have added a significant value add to our client buy in as well as improve performance of our employees. The reporting and notification capability has also added an improvement in accountability real time and history. Review Source Response from Trackforce February 10, 2017 Hi Ron, Thanks for your feedback! We are glad to hear that this is adding value added services for your clients. I will have your Account Manager reach out to you and give you some details of exciting things that we are working on! Thanks again, and if you ever need anything please do not hesitate to contact us. Similar Products Featured