# Page 2 | TrackTik Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is TrackTik the right Workforce Management solution for you? Explore 83 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132312/TrackTik/reviews --- TrackTik 4 (83) [View alternatives](https://www.capterra.com/p/132312/TrackTik/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of TrackTik ## Showing most helpful reviews Showing 26-50 of 83 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CI Chris I. Crp Security and Investigations Used the software for: 1-2 years ### "run before you get stuck" August 10, 2025 1.0 negativity can't eve even get data even when you cancel with them after you're stuck with the year.. Pros software was good, but there's no training nobody there to help you no Customer Service Don't get stuck in this they will get you sucked in a foreign company from Canada and you right now Cons No customer service or recharge no Training stay away from this company run this is the worst contract to ever get stuck in once you sign. It is over and done with no service no nothing. Switched from [Connecteam](https://www.capterra.com/p/153140/Connecteam/) It was the worst customer service ever had any business ever dealt with Review Source JM John M. MD Security and Investigations Used the software for: 2+ years ### "Contract renewal." August 28, 2025 1.0 Poor overall. Having been a customer for many years now having to pay for a product we no longer want for an additional 12 months is unfortunate and shows a poor understanding . Pros Prior to using this product please contact me. I have used this product for years , due to a very slight oversight on our part,the contract renewal date passed whilst waiting for TrakTik to get back to us. We are now automatically renewed for 12 months for a product we no longer wish to use. Cons Contract terms and attitude, zero flexibility regardless for how long we have been a customer. Ensure when negotiating you remove the automatic 12 month renewal. Its something that can be overlooked very easily. Review Source LB Lejla B. Payroll and invoicing Security and Investigations Used the software for: 6-12 months ### "The WORST. Tracktik MUST go and bring VALIANT BACK " December 25, 2024 1.0 The worst i have ever had in my 25 year experience Pros There is nothing to like in tracktik. It is very convoluted, not easy to use, very slow, creates too many problems, valiant is the best software to use. Tracktik MUST GO Cons Very convoluted, to create a schedule you to go thru many steps, to find the info about an employee you have to go thru many steps, it is very time consuming, it is not a smart software, when you work with tracktik you think- the technology is to make your life easier not miserable like tracktik does. Bring valiant back and eliminate tracktic. Its not working . Also tracktik does not communicate with paycor- payroll software. With these two systems you have to do the payroll manually, where is the technology?? And dont mention the reports. Tracktik HAS NO REPORTS LIKE VALIANT HAS. There is no payroll by employee, there is no payroll by location, with tracktik you are totally lost, there is no way for you to analize the business. And FORGET THE CUSTOMER SERVICE, IT DOES NOT EXIST. Alternatives considered [Trackforce Valiant](https://www.capterra.com/p/141676/TrackforceValiant/) Reason for choosing TrackTik We did not choose it, and we never liked it Switched from [Trackforce Valiant](https://www.capterra.com/p/141676/TrackforceValiant/) We did not want to make the switch, valiant was sunsetted by tracktik for no reason. There were no complaints towards valiant, we have always been very happy with VALIANT, the whole crew wanted to keep valiant(vault+vision) If its possible, we would be very to switch back to VALIANT Review Source Ashish A. Security Guard Security and Investigations Used the software for: 2+ years ### "Extremely useful app for Security services" June 14, 2024 5.0 Pros Tracktik is a great app used in companies providing Security Services. Features such as site login, reports, panic mode and live monitoring are really helpful in operations Cons I cannot really add any cons about this app however the user interface can be a little bit better. Review Source JM Jenny M. Agente de sécurité Security and Investigations Used the software for: 2+ years ### "Bien dans son ensemble apprécié de mes collègues aussi" March 17, 2024 5.0 J'aime beaucoup ce moyens de travail car cela m'offre la possibilité d'avoir un sentiment d'avoir accompli mes taches journaliere puis evite certains risques de pertes pour le client cela fait bien son travail de prévention j'apprécie d'avoir une routine (aléatoire) je trouve cela plutot pratique et facile d'utilisation en tant que patrouilleuse cest bien aussi davoir a porter de main les numero contact durgence des rapports et une lampe de poche et autrefois l'hodorateur etait utilisé puis ce systeme est aussi bien car chaque agent a son compte et offre son rendement Pros Permet d'avoir une certaine routine bien sur aléatoire et variée permet d'offrir un rendement a son employeur en live Permet d'effectuer des vérification de controle de zone a risque peut eviter plusieurs incidents de nature mineur ou majeur offre un suivi GPS a l'employeur c'est une bonne facon d'apprendre et de découvrir car cela te met au défi lors d'une formation de nouveaux employés Cons certains personnes font les coins rond exemple scan une porte sans meme y avoir vérifier la piece et passe au prochain ne met pas a l'écart ou en garde quil peut y avoir une risque de l'electrocution/tension/shock dans une zone ou sur une boite electrique par exemple ne permet pas d'annuler un poincon lorsqune question a mal été repondue et l'alarme est directement envoyée a l'officier et au client pas bcp de fonctionnalités ny de nouveautés au fil du temps pas de possibilités d'obtenir un horraire d'équipe sur les 3 quarts je suggere une notifications de continuité de ronde meme lorsque les points sont terminées car des endroits chaud pourraient y etre oublié lorsque pas de poincons Review Source Nathan B. Security Officer Security and Investigations Used the software for: Less than 6 months ### "It does the job, nothing flashy" November 27, 2023 4.0 I don't know if the way my company used the app took on the fullest set of possible features, or maybe that was an accident of how the property management wanted things done. It actually affected how I'd do my patrols. I had to split up patrolling to watch the property and patrolling to check parking enforcement because I couldn't really do both with the way TrackTik allows me to submit reports. Pros It did the job. Had a lot of features. It felt like my company didn't use all the features we could have. Cons No ability to save at least 1-2 drafts of reports while working on another report. I had to submit the first report to start working on another. If I'm working on an overall patrol report and a single incident comes up, I don't want to quick rush the overall patrol report for the specific incident report. I need to be able to set the big one aside and do the small one then come back to the big one, with a reference to the other report. For example, if I'm out circling the property and I see a car parked in a handicapped space, I'd have to take care of the car separately on another patrol because I'd have to keep the patrol report open so I could make a once every two hours report. I'd make separate patrols to deal with parking. Review Source PJ Paul J. COO Public Safety Used the software for: 1-2 years ### "A year to implement and troubleshoot" June 10, 2017 3.0 They have made great strives and have great potential but still have a way to go. Pros My rep is pretty good with walking me through issues and helping me to resolve. Other than that the app itself has pretty cool features and is easy to use. Cons One main selling point is that the system is extremely customizable. This sounds great on the sell, however, once you see how "customizable" it becomes a pain due to the fact that unless you pay for their implementation you have to figure out how to establish, implement, and operate on your own. You only get 5 hours of training, not enough! We were sold on an all encompassing solution to fit all types of security. Their system is not set up to allow more then one person to clock in on a single site at all. So if you're doing event security you either need to have an onsite license which means everyone has to line up at your office to clock in via the laptop or computer, or manually add them in later. We were also told that the scheduling software would have a way for us to track who has seen the schedule. What we weren't told was that its optional to acknowledge and when they do you have to hunt for their acknowledgment. Review Source Response from Trackforce June 28, 2017 Hi Paul, we are sorry you found the implementation to be too brief to cover every feature. As we always attempt to adapt implementation to each specific account, someone will reach out shortly to find out more about your experience and to assist you with any questions or further training you may require. We are always releasing new features and have an improved on-site kiosk mode to speed up clock-in/out for events where an admin is not present and users do not have a mobile device. TW Thomas W. CEO Security and Investigations Used the software for: 1-2 years ### "Why I'm switching" April 13, 2019 3.0 The system looks likes unorganized. It appairs that they have taken suggestions from people at the tradeshows, outsource the programming and then try to integrate everything in as one system. For what you will be paying monthly. You will be better off buying a software license or using several different softare companies e.i. accounting, scheduling, guard tracking, etc.. Pros The software allows the guards to call in for timekeeping and there is a client portal. The incident reporting and guard tour tracking are very robust and customizable. Cons Customer service is close to none. "leave a message and well get back to you". The system has too many bugs in it. The dashboard uses the same logo for business and employee. They mix Frech and English language in its payment logging section. You will lose money on the timekeeping function. The system can never calculate employee hours correctly. Review Source Response from Trackforce May 15, 2019 Hello Thomas, Thank you for taking the time to give us this feedback. We collaborate with security industry stakeholders and are constantly iterating our in-house software development process to build a solution and a pricing structure suitable for all our clients. It's unfortunate that your interaction with our Customer Service Team could not sufficiently answer all your concerns. Customer service remains a top priority for us, as such, we will continue to improve it as well as our product to make it easier for you to use. We are very sorry about this inconvenience and for not meeting your expectations. AC Andrew C. Dispatch Lead Security and Investigations Used the software for: 2+ years ### "Great for security management." March 20, 2019 5.0 Despite the occasional slowdown which I imagine is due to server load, it's overall a useful software package for managing multiple guards across several locations. Would recommend. Pros Easy to review edit and submit guard reports for clients. The analytics that are available after setting report categories are helpful. Generally good overall up-time and quick and snappy to move around the dashboard. Cons While usually quick, there have been periods of extreme slowdown where report previews would take upwards of 15 seconds or more to generate making editing and review laborious when you're slogging through 100+ of them. Scheduling module could use some work. Our company looked at but ultimately elected not to use it because it had several drawbacks including not letting officer shifts overlap. Review Source Response from Trackforce April 2, 2019 Hi Andrew, We're glad that you find our software useful to manage multiple guards across several locations. Thank you for bringing your issues with our software to our attention. As we look to continually improve our product, we will take your comments into consideration. Should you have further concerns, contact us at 1-888-670-9782 or support@tracktik.com Thank you, TrackTik Jason C. Vice President Used the software for: 1-2 years ### "We have developed a true partnership, not just a software vendor." October 25, 2017 5.0 Pros The product is constantly being improved and developed. It's already state-of-the-art architecture versus many others who use outdated coding languages and databases. Add to that the fact that new features are constantly being released...many of which were built by the CEO himself...and we have a truly flexible end-to-end solution that will continue to meet our greatest business needs. Cons It is missing internal audits for quality control and client/employee satisfaction. The reports are really made for client-facing, not for internal control. I hear these features are coming...hopefully soon. Review Source Response from Trackforce November 13, 2017 Hello Jason, thank you for your generous rating! We are always adding new and innovative features monthly and are looking forward to our 2018 line-up. We will continue to gather all your feedback and appreciate your support. Cheers! AT Amanda T. Director of Operations Security and Investigations Used the software for: 2+ years ### "Great system for operations and administration of small and medium sized businesses" September 24, 2019 5.0 Overall, Tracktik provides a great product and continues to improve it with great outcomes for the user and customer's customer. Pros This system allows for the efficient alignment of multiple processes that take place on a daily basis in a user friendly way. Cons With any developing system, there are opportunities to improve. The support team does an excellent job of receiving feedback and helping turn that into results for the end user. Review Source Ceciley R. M. Personnel Manager Used the software for: 2+ years ### "Pleasant" October 25, 2017 5.0 A single platform for the security business needs; billing, accounting, scheduling, payroll, tracking, reports, employee accountability etc. Pros Tracking, scheduling, billing, payroll everything is user friendly, and makes my life easier. I love that it's an all in one platform. Tracktik has made excel scheduling obsolete. I absolutely love the unconfirmed shift feature and the fact that all employees can log in remotely. Cons Glitches, glitches, glitches. There are little quirks to tracktik that you have to remember; clear your cookies and cache when you cannot create a shift. And remember don't try and work from your phone, you will get frustrated. Review Source JW Jason W. CEO Security and Investigations Used the software for: 6-12 months ### "Far Better Options Available " November 13, 2020 1.0 One of the worse experiences I have had with a Security Software Platform. Our company lost our office and warehouse following Hurricane Laura. While conducting response services the software didn't work on 80% of our devices. We tried contacting TrackTik and got nowhere. I called myself and was talked down to by one of the support personnel. It got better after I advised I wanted to cancel our subscription. I started receiving collection phone calls from TrackTik personnel. Some of them were very respectful while others were 100% rude and condescending. If you want to get locked into a long term contract with a product that might work but you will have to pay for......TrackTik is for you! Pros The software was designed to enhance all aspects of security operations. However, it needs to work properly in order for that to be a reality. Cons The software after several became increasingly more buggy and worked on fewer and fewer devices making it extremely difficult to control costs. Reason for choosing TrackTik They called us back first. However, we will never use this company again for any service. Review Source Response from Trackforce November 23, 2020 Hi Jason, we're sorry about the current situation that you are going through with your company following Hurricane Laura. At TrackTik, our client-facing teams try to provide as many solutions, and as much flexibility, as they possibly can for our clients. It's unfortunate none of them were worked out for you as we greatly valued your business. We wish you the best during these challenging times! ZB Zachary B. Security Officer Security and Investigations Used the software for: 2+ years ### "Daily user!!" October 1, 2019 4.0 We use it on a daily basis, we execute reports, log our activity on the hour. And many other things. One feature I really find useful, is the fact I can go back and edit reports or logs, and also view others. I can also narrow my past reports history down to categories rather than having to search hours of back logs. Very effective software when trying to report and log activities and reports, as well as time stamps. Pros The ease of getting logged in and started. At my job location, all team members use this daily, we login at the beginning of shift, and out at the end. I find it easy to navigate and use the applications within the software. Cons I really can't think of any cons about the software, maybe that occasionally it freezes up, but not sure if that's our Network, or the software. Review Source Response from Trackforce November 23, 2020 Hi there Zachary, many thanks for taking the time to leave some feedback. We're glad that TrackTik supports you in doing your job more effectively and accurately. That has been our mission since we were first founded. JC John C. Security Operations Manager Security and Investigations Used the software for: 1-2 years ### "Too much, hard to use, expensive" December 22, 2021 2.0 Overall a horrible experience. Would not ever use them again or refer anyone to them. They are expensive and force you to buy a minimum number of device licenses even if you only need one. They force you to sign a long term contract and will not let you out for any reason. Due to Covid my business had almost completely shutdown. I explained the situation and asked for help but they refused. They said I could close my account but the full balance for the remaining months would still be due. They got a free $5,000 while my business suffered and I did not use the software at all. The user experience for the web and app is outdated and buggy. The biggest problem with the software is it does way too much but none of it very well. There are other options that cost far less, are easier to use, and are flexible. Pros Full suite of customizable features. Everything a security company would need to run their operations. Cons Extremely expensive, requires a long term contract, expensive onboarding and implementation, poor user interface and user experience. Review Source ML Matthieu L. CEO Security and Investigations Used the software for: 2+ years ### "Digital transformation for security services ? Not without TrackTik." February 27, 2018 5.0 To be the best outsider on our market. Use better tools than the Bigs (G4S / SECURITAS / SERIS) Less backoffice jobs - More field jobs ! To be ultracompetitive on the market with a high level of quality Pros The most advanced security app and supervision plateform for security services. - Always envolving - Customization of the report (we keep our touch !) - Analytics is a big difference ! Easier to win contract when we prove that we handle every part of our business. - Mobile Patrol and Dispatch + is really connected to our needs ! Cons \- Not the best for European market (Euro, payroll, billing, contract, ...) - Missing commercial support (Custom and branded support) - LoneWorker need integration with monitoring center (local) - LoneWorker need ManDown solution to be compliant with our country (Belgium) and most country in Belgium - We need more incedent flexibility (multiples incident type on the same report) Review Source Response from Trackforce February 28, 2018 Thank you Matthieu for such great review. Client feedback is always appreciated and considered for future developments. We look forward to continuing our successful partnership! SF Sidy F. Social Media Manager Consumer Goods Used the software for: 1-2 years ### "Track your Tiks" June 8, 2021 4.0 Overall TrackTik is easy to use and offeres some really good features. Pros TrackTik is great for tracking your timesheets and making reports on the go. It's a wonderful tool for keeping your team all on the same page with feature to create different report types. Cons Heavily relies on cellular service. Using tracktik in rural areas can sometimes be difficult if you cellular carrier is not in that area. Review Source ET Elizabeth T. General Manager Used the software for: 2+ years ### "Customer Support Assistance" May 11, 2017 4.0 Pros I emailed customer support yesterday afternoon for help with sending reports. Our rep emailed me back this morning with clearly understandable directions AND even took the time to record a video of the steps. He wasn't patronizing nor did he talk down to me at all. BEST CUSTOMER SERVICE EVER!!! Cons You took away my bar graphs on the schedules; I will never forgive you for that. The tiles are clunky and don't show at a glance if we have a gap in coverage. Review Source Response from Trackforce June 19, 2017 Thank you for the feedback, Elizabeth. We are so pleased to hear about your great experience with our customer support team! Just like our platform, we are always looking at innovative ways to provide the best experience to our customers. Using feedback, we collected, the scheduling module was overhauled; replacing the timeline view with the user-friendly template and live schedules. Our product team has reviewed the feedback you provided so that it can be considered for future developments. JC Jim C. Operations Manager Security and Investigations Used the software for: 2+ years ### "Great security software, and has been a great tool to retain current customers." March 13, 2018 4.0 Pros I am constantly refining the system to be effective for our operations. The ease of use, reporting, and the accountability checks for the system are great. When researching products for our company, your product stood out for several reasons, and the product has exceeded our expectations. Cons There are bugs within the system that take time to get resolved. I recently had a login issue, that I spent time on trying to get resolved. I contacted Support, and it turned out to be a known issue that they were able to fix, but spending the time initially was a waste. I try not to contact support unless it is needed. We have a sister company that also uses the product, and i noticed items on their portal, that I do not have on ours. Currently I have a report issue that can take 4-6 weeks to fix. Review Source ES Ed S. VP of Business Development Security and Investigations Used the software for: 2+ years ### "TrackTik is a great tool for all involved in the industry." February 9, 2018 4.0 Pros As a VP of Business Development, I discovered a great interest from my prospects to have a concise, friendly and robust included in their security program. On the field, we have observed the performance of our staff has dramatically improved. Once we provide the tools, they perform with great enthusiasm. TrackTik is a great tool for all involved in the industry. It minimizes the time by both the management of security force and client, and compiles the info and reports, and makes guards life easier. Cons The only con is that some Spanish speaking officers complain about the language on their device. It's good to have the app in multiple languages. Review Source Response from Trackforce February 28, 2018 Thank you Ed for the positive review, we always appreciate feedback and really enjoy receiving great comments like this. We look forward to continuing our successful partnership! George J. Client Services Manager Used the software for: Less than 6 months ### "Staff at Track Tik are very well informed and very professional. " October 25, 2017 5.0 Able to monitor guards in real time and cut down on reports time and use of paper. able to review pass reports by easy search option. As per guards, they find it easy to complete their patrols and also sent any incident report while they are at the scene without needing to return to their duty desk. Pros This software is easy to teach and use. It helps with easy setup and able to monitor guards in real time. Cons Only issue I have so far is that whenever we want to cancel a patrol. it still sends a email report as not completed. There are no option to switch between reports or patrols. Review Source Response from Trackforce November 13, 2017 Hi George, thank you very much for the review. On days when a patrol tour is not required, TrackTik offers a monthly recurrence schedule that can replace the weekly schedule. We can take a look at this together and we can show you how to file reports while in or out of tours. Please contact us at +1-888-670-9782 or support@tracktik.com, we'd be more than happy to review those with you! MN Michael N. Manager, Scheduling & C3 Security and Investigations Used the software for: 2+ years ### "Great Software for Dispatching Personnel" November 16, 2019 4.0 It is a great software especially for dispatch of security personnel Pros The software can easily be downloaded and compatible with any type and model of phones. Its very easy to use and aides both the dispatchers and the receivers and monitor personnel dispatch status. Cons Its a very good software but there are times that it freezes. Though it is a great tool for dispatching, it is actually difficult to scheduling. Review Source Response from Trackforce November 23, 2020 Thank you for the review, Michael. We're very happy that your team is finding TrackTik easy to use and helpful. nM noreen M. cfo Security and Investigations Used the software for: 2+ years ### "good, easy to navagate" October 25, 2017 5.0 Make us look at security reports in different way. To have photos included are very helpful for the future. Pros It shows the officers in real time. The reports that are archived are very beneficial. Easy to use the site. Easy to teach the site to other officers. Cons The price it very expensive compared to other software systems. The online scheduling vrs When to Work, makes it almost impossible to use. Review Source Response from Trackforce November 13, 2017 Hi Noreen, let's book sometime together and explore how TrackTik's Back Office module can help make things more efficient. Every system has different behaviours, we are here to make sure our software works for you. Please contact us at +1-888-670-9782 or support@tracktik.com to review the system so we can simplify your scheduling process! LP Lucas P. Telecommunications Engineer Telecommunications Used the software for: Less than 6 months ### "Best app ever" July 2, 2021 5.0 In overall it is really easy to use and increase the productivity and competitiveness of companies. Pros What I most like is the facility to use it for the security sector, increase the visibility, productivity and competitiveness of companies. Cons There is nothing that I do not like or that not good in this app. Everything works well. Review Source SK Shannon K. Human Resources Used the software for: 2+ years ### "Overall pleasant. " October 25, 2017 4.0 Pros I appreciate that it is always updating and improving. That is good for not only our daily operations, but for our clients as well. Cons I do not like the HR side. I think there should be more in terms of making a personnel management program. That would make everything very easy to manage. Review Source Response from Trackforce November 13, 2017 Hi Shannon, we appreciate your comments and are working on improving every day! Actually, one of our top priorities is our Back Office module as we understand how important this is to your business. We will keep you posted with updates, and feel free to contact us at +1-888-670-9782 or support@tracktik.com for any other questions or concerns. Similar Products Featured