# TrackTik Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TrackTik the right Workforce Management solution for you? Explore 83 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132312/TrackTik/reviews --- TrackTik 4 (83) [View alternatives](https://www.capterra.com/p/132312/TrackTik/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of TrackTik Ease of use 3.9 Customer Service 4.0 ## Pros and Cons in Reviews SF Sidy F Social Media ManagerConsumer Goods, 2 - 10 employeesUsed the software for: 1-2 years. “It's a wonderful tool for keeping your team all on the same page with feature to create different report types.“ June 8, 2021 LB Lejla B Payroll and invoicingSecurity and Investigations, 501 - 1,000 employeesUsed the software for: 6-12 months. “There is no payroll by employee, there is no payroll by location, with tracktik you are totally lost, there is no way for you to analize the business. And FORGET THE CUSTOMER SERVICE, IT DOES NOT EXIST.“ December 25, 2024 JC John C Security Operations ManagerSecurity and Investigations, 11 - 50 employeesUsed the software for: 1-2 years. “There are other options that cost far less, are easier to use, and are flexible.“ December 22, 2021 LB Lejla B Payroll and invoicingSecurity and Investigations, 501 - 1,000 employeesUsed the software for: 6-12 months. “Very convoluted, to create a schedule you to go thru many steps, to find the info about an employee you have to go thru many steps, it is very time consuming, it is not a smart software, when you work with tracktik you think-“ December 25, 2024 LP Lucas P Telecommunications EngineerTelecommunications, 501 - 1,000 employeesUsed the software for: Less than 6 months. “In overall it is really easy to use and increase the productivity and competitiveness of companies.“ July 2, 2021 CI Chris I CrpSecurity and Investigations, 51 - 200 employeesUsed the software for: 1-2 years. “No customer service or recharge no Training stay away from this company run this is the worst contract to ever get stuck in once you sign.“ August 10, 2025 JW Jason W CEOSecurity and Investigations, 51 - 200 employeesUsed the software for: 6-12 months. “It got better after I advised I wanted to cancel our subscription.“ November 13, 2020 LB Lejla B Payroll and invoicingSecurity and Investigations, 501 - 1,000 employeesUsed the software for: 6-12 months. “Also tracktik does not communicate with paycor- payroll software.“ December 25, 2024 ## Showing most helpful reviews Showing 1-25 of 83 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Corporate Compliance Manager Used the software for: 6-12 months ### "Best in Class Platform" March 30, 2018 5.0 Combined services, increased productivity, and increased visibility of security operations. Pros An end-to-end system that doesn't just cover the bases, but strives to advance the efficiency and effectiveness in the guarding world. The online portal, with permissions for guards, managers, and clients covers all aspects of our business with visibility where it matters most. The mobile app is a complete solution for on-post or on-patrol security with the ability to create customized reports, perform patrols or guard tours, and track GPS location and geofencing. We have also had an incredible team help us with our implementation, roll out, and customer support. The team is always in contact with us, quick to respond, and constantly working for us on their end of things. Cons We have asked for several additional added features and functionality with the billing platform and reporting that would match more mature operations side of the software. It is also very difficult to manipulate the schedule, manage employees, and other backend functions from mobile. The current app does not include any backend functionality. Review Source VR Verified Reviewer President & CEO Used the software for: 2+ years ### "Helps me sleep at night!" October 26, 2017 4.0 Many, it controls our entire operations and deployment for the physical security department. Pros The design, easy of use and overall integration (schedule, reports, payroll, client portal etc.) Notifications and alerts are a fantastic features. Cons Not enough reporting features (HR, Shift/Site Client data). inaccuracies with employee hours in different view modes. Termination and shift removal could be easier. Review Source JL Jason L. Security Officer/Patrol Officer Public Safety Used the software for: 2+ years ### "Have worked in the Security Industry for nearly 20 years and accountability should not put the safety of an Officer or the client's property at risk." July 5, 2017 1.0 If you are serious about providing the best possible service to your clients; then I personally and professionally suggest that the "Scan Button" option for accountability is junked and a less hazardous (both to the Officers and their company's clients) option for accountability be brought forth that can provide "actual" security to a Security Company's client that does not negate the reason that they are there for. Pros This software provides a catch-all for the company. It provides multiple options for assisting Security Officers and their Management team in providing accountability for the client. Cons In the Security business you are required to be as random in your foot and vehicle patrols as you can be. However, companies are so terrified about accountability that they ignore the concept of being "random" and the TrackTik system seems to support this. ANYONE, who works in the Security field knows the best way to provide coverage for the client is to be unpredictable and random in foot and vehicle patrols, but if you are using the "Scan Button" option that is part of TrackTik, then you have just failed your client. Because anyone that is observing your Officer for 10 to 15 minutes will be able to discover that while the Officer is trying to be random, there are SPECIFIC places that they will be making a client's property unsecure. Review Source Response from Trackforce August 24, 2017 We appreciate your feedback and understand your concern around keeping the routes as random as possible so not to be tracked by potential threats. Accountability is a focus of TrackTik’s as we aim to streamline our client's processes as much as possible. That being said, we also understand the importance of being unpredictable and random in foot and vehicle patrols, which is why we’d like to suggest the following workflow to help you achieve as much unpredictability as possible. When you create a tour with multiple checkpoints, these checkpoints can be scanned in any order, the order is not forced. For randomization, TrackTik always proposes to have multiple tours with those checkpoints, varying the order each time. This way you’re able to provide randomization in your tours. We’d love to discuss this further with you so we can help you achieve the level of service you aim to offer. Please email support@tracktik.com and we’ll get back to you right away. VR Verified Reviewer Owner/Operator Used the software for: 2+ years ### "So far, its works as good as you use it." March 14, 2018 4.0 Pros I like the history tracks and the ability to modify the program to fit our needs. I also like the fact we can email directly from the program to the client. Cons I dont like the way it shows when I try to use it on my smart phone... it never works and I cannot view reports on the phone at all, the screen doesnt change to fit. Review Source VR Verified Reviewer Payroll Specialist Accounting Used the software for: 6-12 months ### "Easy to learn" December 28, 2018 4.0 Overall It is a great program. Pros It is very easy to learn and teach someone else Cons It does glitch from time to time, it is a little complicated but easy to understand Review Source JB Jamie B. Used the software for: 2+ years ### "The software has a lot of potential...if it worked like it should" October 27, 2018 2.0 Pros TrackTik has a ton of cool features, such as GPS tracking, data tracking, and mass scheduling. The GPS feature is probably the best aspect of the software Cons Let me count the ways - there is STILL no managers app for a phone, and it hardly works on a tablet, which means our field managers have to carry a laptop. This feature was promised two years ago. Scheduling and billing features are sloooooow. I can feel myself aging waiting for changes to process. Each click takes at least 20 seconds, and many times 30-45, and some days over a minute. If it actually worked at speed, I could schedule and bill in about the half the time it currently takes me. Trying to get anything done is really frustrating. Expect to wait days or weeks for "support" to get back to you, and 9/10 times the response is that the problem can't be duplicated. The software has great potential, but it is definitely not realized Review Source Response from Trackforce December 3, 2018 Hi Jamie, thank you for your feedback. We are constantly looking to improve our product with features that enhance our users' experience and we will incorporate your input to do so. VR Verified Reviewer Owner Security and Investigations Used the software for: Less than 6 months ### "Works but..." November 27, 2018 2.0 While TrackTik does work there are much cheaper options that don't require you to sign a contract or have a minimum number of devices. Pros It works as advertised. A lot of customizable features. It has quite a lot of options and covers every aspect a security company would need to manage their team. Cons They lock you into a 12 month contract. They charge you a three month fee to cancel. They have a minimum number of devices (5) so even if you only use one you have to pay for all five. Customer support was really slow to answer. Usually wait 2+ days to find out if anyone read your email. The user interface, especially on the app, is outdated. A lot of features are considered add-ons and require an additional fee. The site is not mobile friendly. Must use a large tablet or computer to access. Review Source Response from Trackforce November 29, 2018 Hello, thank you for your feedback. We're sorry to hear about your user experience issues and to learn that our contract scheme was unsuitable for your needs. We aim to accommodate our clients to the best of our abilities with our base package, but some features are add-ons tailored for specific needs. Customer support remains a top priority for us as we aim to respond to our clients within a 24 hour business window, however, we apologize if you experienced undue delays from our end. VR Verified Reviewer Operations Manager Used the software for: Less than 6 months ### "Good overall, needs customizable options for end users" March 13, 2018 5.0 Pros It has a nice user friendly platform, the navigation tools for the guards are east to access and visible Cons It doesn't have all the aspects it needs to be a successful tool. For end users, we are unable to see if all the guards are clocked in Review Source VR Verified Reviewer Director of Operations Security and Investigations Used the software for: Less than 6 months ### "The total package should be bundled and marketed as one package" March 13, 2018 4.0 tracking reports and evidence of activity Pros Ability to track activity and reports interaction is great with the ability to send up reports to management in the clients operation as well as your archive for future reference. Ease of access is important as well. Cons the fact that there are separate modules such as scheduling, and some of the other bells and whistles that make the package attractive for someone in the service industry, a remote (non licensed module for scheduling) would also be nice to have for sights that we are not scanning tokens or codes, but just want the associate to be able to clock in and out. Review Source VR Verified Reviewer Personnel Manager Security and Investigations Used the software for: 6-12 months ### "TrackTik is great!" January 8, 2019 5.0 My overall experience with TrackTik is positive. Pros I like how I can easily locate logs and create spreadsheets with the reports I pull from this software. Cons I cannot say there is anything I do not like about this software. Review Source JM Juan M. Supervisor Security and Investigations Used the software for: 2+ years ### "Seamless Reporting" September 13, 2019 5.0 Pros The best thing about this software is that it is mostly set it and forget it. Fill out client information, along with emails and time to send reports and all property reports get sent out reliably. Cons I don't think there is much that I didn't like, the system works reliably every time. Review Source Response from Trackforce September 16, 2019 "Good Day Juan, we are very pleased that you enjoyed the app and its features. If there is anything we can do for you, just let us know at support@tracktik.com or call us at 1-888-670-9782! Have a wonderful day!" CB Chris B. Assistant Director Security and Investigations Used the software for: 6-12 months ### "Overall, the experience has been time consuming but hopefully will be worth it in the end." October 26, 2017 3.0 Detailed reports Pros The detailed reports and specific information that can be obtained from the scans. Also, the ability to use either GPS or NFC affords more flexibility when configuring the system. Cons The amount of time required to program and set up the NFC tokens as well as inputting all of the buildings and locations was very time consuming. Review Source Response from Trackforce November 13, 2017 Thank you very much for your feedback, Chris. Although setting up NFC tokens is a physical process that takes time, the tokens only have to be setup once and they drive accurate tracking and accountability within your team. If you¿d like to review best practices for placing the tokens please don¿t hesitate to reach out to the TrackTik support team at +1-888-670-9782 or support@tracktik.com. It will be our pleasure to book some time for us to explore all the possibilities! MG Marcy G. COO Security and Investigations Used the software for: 1-2 years ### "Too many new people and no information passed on to there predecessors. " October 25, 2017 3.0 Accountability Pros When there are no glitches everything runs smooth. The system is user friendly. Cons all the glitches gets put on to the road map and no time frame of things of when they will be fixed. Even when things are not working correctly we still have to pay full price. Review Source Response from Trackforce November 8, 2017 Hi Marcy, We appreciate your comments and are working on continuously improving. TrackTik is a young company that is growing quickly and we have a unique system and team who take client suggestions and feedback seriously. The goal with all new product updates is to have them benefit all of our clients and to bring value to their business. The product team works diligently to resolve issues and glitches in a timely manner to reduce the effect they have on clients. We sincerely appreciate your patience while we do so. mA melanie A. Director of Scheduling Used the software for: 1-2 years ### "Does the job but there are some down falls" October 25, 2017 3.0 Pros Don't have to manually do schedules. Easy access from any computer, shows us when someone did not check in. Cons When shifts are deleted we are not able to check to see which user deletes it. Does not give me a daily report on over time only if we use the payroll side. Does not allow me to print a daily under 40 list. Review Source Response from Trackforce November 8, 2017 Hi Melanie, Thank you for your review. Regarding the overtime report, we do have a filter in the live schedule to view the shifts that have overtime, as well as an employee summary tab that will show you how much overtime each employee is being scheduled for that is exportable. Please contact us at +1-888-670-9782 or support@tracktik.com, we'd be more than happy to review those with you if you¿d like! MH Melissa H. Director of Marketing Used the software for: 2+ years ### "Good, easy to use and organized" October 25, 2017 4.0 Pros I like the ease of use and the detailed analytics that are provided for me that I can supply to my clients to show the accountability of our officers. Cons The price I truly do not have any other complaints other than the price of the software. I find TrackTik easy to use. Review Source Response from Trackforce November 13, 2017 Hi Melissa, thank you very much for the review. TrackTik is growing every day with open minded employees ready to improve with all your great feedback. Thanks! BR Brian R. Safety and Security Lead Security and Investigations Used the software for: 1-2 years ### "very easy to use" April 25, 2018 5.0 easy reports, the ability to add pictures right to the report and the also the ability to dictate the report Pros the ability to have very professional and informative month end and year end reports available at a push of a button Cons that I didn't get this a long time ago just because of all the time that I have been able to save with this softwear Review Source MN Moses N. Senior IT Officer Security and Investigations Used the software for: 2+ years ### "Wonderful experience with great customer care " March 14, 2018 4.0 Great service monitoring for clients Pros Easy to use ,complete access to clients and also the ability to access the software,anywhere anytime. Cons Non working of CCTV integration,this will actually go along way to service customers.Also,the billable portion for scheduling,is hindering us from utilizing it. Review Source AK Andrew K. Security Supervisor Security and Investigations Used the software for: 1-2 years ### "The software is user friendly and has been very beneficial for our business." March 14, 2018 3.0 Better accountability to our customers and the ability to ensure our employees are fulfilling their jobs duties on a daily basis. Pros I like the ability to have the software customized to fit our needs. I like the ability to have scheduling, payroll, billing and guard tour software all on one platform. Cons I least like that I have had an issue with the scheduling module for several months now and have had no up date as to if or when it will be fixed. Review Source DS Dennis S. VP of Operations - Arizona Security and Investigations Used the software for: Less than 6 months ### "First time using this system. Easy to learn and use" March 13, 2018 5.0 Pros Really has what our clients are looking for. We are able to print out reports and show them the Incidents that happen on their site as well as Daily Activity reports showing hourly what our officers are doing for them. The reports print in easy to read format. Also having the ability to have this on mobile device makes it easy for me to track while not in front of my computer. Cons It is difficult to attach pictures to the incident reports. Also if an officer forgets to attach photos, I have not found a way to go in and attach them without completely re writing the report. The GPS tracking time line is a little difficult to understand until you get the hang of it. That could be a little easier if possible. Only other thing would be to not use the officers personal email for log on. Should be a generic log on assigned to each officer. Review Source SR Shamel R. manager Used the software for: 6-12 months ### "Track Tik has helped me manage my employees as well as my clients better." October 25, 2017 5.0 Pros I like how easy it is to use. When I need to look something up or if I have to provide the client with information its easy for me to find. Cons sometimes the navigation of the website can be hard. There is a lot of information that can be accessed on thewebsite Review Source Response from Trackforce November 13, 2017 Thank you very much for your feedback, Shamel. Feel free to contact us at +1-888-670-9782 or support@tracktik.com, it will be our pleasure to book some time for us to explore all the possibilities and best practices! AV Asiel V. Director of Business Development Used the software for: ### "Best security guard management system on the market" September 14, 2015 4.0 This system is one of the only guard management systems that uses the NFC technology in Samsung Smartphones. I have used many guard management systems, but none of them provide the "real time accountability" that TrackTik does. The pro, is that the system is feature rich and works as an amazing sales tool. The con, is that this is still a startup company, so it's common to have a feature not work properly or malfunction from time to time. However the program does continue to evolve and I like that my input can help it get were I would like it to be. Review Source Response from Trackforce June 19, 2017 We always appreciate feedback. We have been working hard to implement a number of new options and features based on our clients' feedback. We have also increased our development and support departments as well as implement our new learning and support center, TrackTik University. TrackTik University provides quick access to videos and documentation on all our features. Someone from our customer success team has already reached out to you. Should you need any support or assistance, please do not hesitate to contact our support team by phone or email, who will work with you to resolve them as quickly as possible. BK Bryan K. Asst. Director of Security Used the software for: 6-12 months ### "Has definitely change the way we g about our security. All security officer's love the device." October 31, 2017 5.0 Pros Traktik software system has been nothing less than exceptional. It is easy for guards tours, report, it is customizable and very useful within our security organization. All security officer's has been impressed with the program. Review Source TD Terrence D. Assistant Director of Safety Used the software for: ### "Industry Leading Technology" October 16, 2015 5.0 TrackTik is a full-service, end-to-end, integrated, multi-platform, security operations management suite. The product is flexible, scalable and affordable. It gives Guards, Field/Account Management, Home Office Management and Client Portal access features that are second to none. The product is powerful at the onset and the Development teams are always ready to improve the product to fit more markets and offer more features. Support is excellent! Review Source Response from Trackforce June 19, 2017 Terrence it's a true pleasure working with you. We always appreciate feedback and really enjoy receiving great comments like this! Our Customer Success team is there to support you with implementing the TrackTik solution as well as supporting you if you ever have questions or concerns. We called it Customer Success because we are focused on your company's success and offer more than support! bM brad M. Director of operations Security and Investigations Used the software for: 6-12 months ### "overall this is a good system" March 13, 2018 4.0 the ability to immediately review reports and locate officers. the ability to review trends with incidents. Pros the reports are excellent, tracking is good also. the ability to pull reports from anytime and review them is an excellent feature. Cons minimum license purchase requirements is a drawback. I also think the training could be less expensive and not focused on selling us the back office products. Review Source LT Leo T. Used the software for: ### "Tracktik with Axis Security " February 1, 2017 5.0 Axis Security use Tracktik to supply our Patrol Solution for our UK based security sites. The system is easy to setup and use and gives us the confidence and proof that patrols are being carried out correctly. The report writing function has allowed us to enhance the patrols by giving the officers the ability to complete a report either specific to the location or a generic incident report and the use of photos to back the report up gives us a professional services to our clients. Review Source Response from Trackforce February 2, 2017 Thank you Leo for the positive review, we always appreciate feedback and really enjoy receiving great comments like this! We are glad that your patrol operations are optimized and your clients are happy! Similar Products Featured