# Page 9 | Xola Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Xola the right Tour Operator solution for you? Explore 572 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132175/Xola-Booking-and-Marketing-System/reviews --- Xola 4.7 (572) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of Xola ## Showing most helpful reviews Showing 201-225 of 572 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RA Rita A. Owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "Xola's Support Team is Awesome!" January 8, 2019 5.0 Customers can book online and I receive immediate notification. I don't have to do a thing! Pros They set up everything for me; no worries with that end of things at all. I would have never figured it out myself. Also, they are ALWAYS available in the chat window. I've never had a problem they didn't help me with immediately. Cons Well, I've been hounded by some other companies to switch at a lesser price. I'm loyal, though, and will not switch. But in comparison, they may be a bit more expensive. Review Source ZA Zack A. Owner Used the software for: 2+ years ### "Xola has completely streamlined my business and boosted revenues. It's well-designed and easy to use" May 5, 2018 5.0 Pros Excellent customer service. They are always adding new features that make it more useful and efficient. Cons Over the years I've had many specific complaints about the software, but they have eventually made changes that addressed almost every one of those issues. The one remaining change I'd like to see is the ability to send invoices for a booking that allows the customer to pay a deposit online. Review Source Response from Xola August 26, 2018 Thanks for the review! Love hearing how much Xola is doing for your business! We are working hard on getting the invoice/deposit feature out and running! We hope you like it! AS Andy S. Owner Consumer Services Used the software for: 1-2 years ### "Xola has been a critical tool for my business. " May 19, 2017 5.0 Pros Their customer service is prompt and our rep is really helpful when I have questions about how to set up the system to meet my needs. Before Xola I used a different booking software and experienced a lot of abandoned bookings because the user interface was so clicky. Now with Xola I experience increased sales and the abandoned booking's feature is well worth it. I highly encourage anyone opening an escape room to use this platform! Cons The sales don't tie back to the correct sales person if an order comes in via the front end and it is confirmed through the back end of the software. Review Source Response from Xola May 22, 2017 Thank you Andy! It's been a blast working with you and your team and we look forward to a long partnership with Cipher. -Alex CC Cindy C. owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Xola easy" March 29, 2022 5.0 Best there is out there. Pros I love the software, it is east to use for everything. Cons None, I liked all of it! it is easy software Reason for choosing Xola Easy to understand Review Source Response from Xola June 1, 2022 Thank you Cindy for the review! We are glad to see you believe we are the best Booking software out there! SN Stuart N. Manager Entertainment Used the software for: 2+ years ### "Booking Software More than Pays for Itself" January 23, 2017 5.0 We have been using XOLA for a tour business for 3+ years. XOLA provides both the Customer and Business an easy to use platform that makes managing bookings as easy as possible. The technology in their "Automated Remarketing" feature delivers business for us even when we're not actively emailing, calling potential customers. XOLA's customer support is also always friendly, timely, and overall very helpful. Pros Customer Service, Mobil App, Data Tracking, Easy to learn and navigate Cons can only send confirmation emails to one email address within your company. Review Source Response from Xola January 24, 2017 Thanks for your review Stuart! Looking forward to working together going forward. EH Eric H. Dir of Sales Leisure, Travel & Tourism Used the software for: 6-12 months ### "xola" October 19, 2018 3.0 Our monthly costs are lower than with our previous system and the customer support is more robust. Pros The initial start up and basic functionality is good. Not overly complicated. Cons Too many obvious functions that are not included: no group name in client info, cannot make adjustments like deleting tax after a reservation has been saved, reporting functions are limited... I'm no programmer but feels like there are plenty of options that would be easy to add that just simply are not included. Review Source Response from Xola October 24, 2018 Thank you for the review! We are happy to see that you are enjoying Xola. I am going to reach out and get some information on the feedback you gave. I do want to let you know we have come out with a new Custom Reporting Beta, and I am going to add you to it. We hope this will help you with your reports and give you what you are looking for in the reporting. It is customers like you that help grow Xola, so thank you! Look forward to speaking with you soon! -Jessica CS Collin S. Operations Manager Used the software for: 1-2 years ### "Website is near perfect, the mobile app could use some updates allowing it to function like website." August 15, 2017 4.0 Pros I like the way it allows you to keep tabs on visits to "book now" and works to reconcile abandoned bookings. Cons The fact that you can't see communication with clients unless you navigate into the messenger column, it makes keeping track of weekly reminder functions difficult. Review Source Response from Xola October 4, 2017 Hi Collin, Thank you so much for the feedback! We are happy you have been enjoying using Xola. If you haven't noticed already we have updated the way you see messages. Now instead of having to navigate to the Messages tab you can see all communication with your customers within the reservation. You will find this new feature within the communication column in purchases. If you would like to know more about this change or have questions please feel free to reach out to our support at support@xola.com or 415-404-9652. DD Dawson D. Brand Manager Entertainment Used the software for: 1-2 years ### "Nothing Better, But For The Cost" January 17, 2022 5.0 It was good, just way too expensive. Pros Available functions and support. They were very responsive any time of any day. Cons The commission pricing gets outrageous quickly. Review Source BL Brian L. Founder Entertainment Used the software for: 1-2 years ### "Smooth user interface and reliable customer service." August 8, 2017 5.0 Pros The flexibility and ease for customers who are making reservations. Also very easy for reservations and bookings on the back end. Cons When customers are making reservations it takes them to the next available booking date without much notice. We have had customers get confused with this. Review Source Response from Xola August 15, 2017 Hi Brian, Thank you for your review! We appreciate your feedback about the customer calendar. I just had someone from our Customer Success Team reach out to you to help you with that and see what what changes we can make to your account. -Alex Timothy S. Founder & Executive Producer Used the software for: Less than 6 months ### "Xola has been a great experience for us from start through now. " February 7, 2018 5.0 Streamlined customer experience, ease of access. Pros \- Ease of access. - Functionality/Customizability. - Reachable staff. - Easy integration. - Payments are made timely. - Payments are easy to track. - Customers are easy to group/collect information from. Cons \- Like any software, it sometimes lacks the exact solution you need, but Xola is customizable enough and the staff assigned to you are ultra-helpful and will help you find a solution that works. Review Source Response from Xola September 23, 2018 Thanks for the review! We are happy to hear you have has a great experience with Xola! Also, glad to see when you do have an issue our team is able to help sort out the issue for you quickly. VR Verified Reviewer Expeditor Liaison Education Management Used the software for: 1-2 years ### "Use to set up reservations for an escape room business " February 1, 2018 5.0 Pros I like the ease of use and customization options to fit our businesses needs. It is also very user friendly. Cons Loses some of its functionality in chrome, and at times, trying to make changes to a reservation can be complicated. Review Source Response from Xola February 22, 2018 Hi, Thank you so much for the review! Happy to see that you are finding the software be user friendly for the most part. If you ever have questions about functionality please don't hesitate to chat in with us or give us a call! (415-404-9652) -Kris Lawson SB Sam B. COO Leisure, Travel & Tourism Used the software for: 1-2 years ### "Convenient." December 16, 2019 5.0 Pros I like how well it tracks our inventory. Cons I wish that it intigrated with our 3rd party vendors better, but really, thats more their issues than Xola's. Review Source Response from Xola December 17, 2019 Hi Sam, Thanks for taking the time to leave a review and I'm so glad Xola is convenient and helps with inventory for your business! Cheers, Sophie Francois Steve S. Dive Master Sports Used the software for: 6-12 months ### "Xola Booking and Marketing System Review" January 11, 2019 4.0 Easy to receive information Pros The roster that is available the night / day before Cons The constant input of the password Th writing is too small Review Source Response from Xola January 20, 2019 Thank you for your review! We are happy to see you are enjoying Xola and how easy it is to find your roster and other information! KS Ken S. All of them ! Photography Used the software for: 2+ years ### "Love Xola" September 4, 2018 4.0 Scheduling and reminders are fantastic. Overall Xola is great ! weekly payments are great, scheduling and ability to offer unlimited workshops Pros Ease of customer use- they rarely have an issue. Always works, works with my outlook calendar Cons A couple things : its confusing to cancel and then reschedule a client from my side. Changing the "book now" box to a custom box that matches my web page better and finally - limited wordpress use. Review Source Response from Xola September 5, 2018 Thank you so much for the review! Here at Xola we love seeing that you and your customers find Xola to be easy to use! I would like to reach out and get some more details on Book now buttons and Wordpress issues you are having. I think we can get these resolved for you. Look forward to speaking with you soon! -Jessica VR Verified Reviewer Tour Guide Hospitality Used the software for: 6-12 months ### "Easy to use" July 31, 2018 5.0 Easy to book horses and see when carriages are scheduled. Pros Ease of use. Ability to customize pages. Cons App sometimes a bit slow. Clunky at times. Review Source Response from Xola August 8, 2018 Thank you for leaving a review! We appreciate customers like you who take the time to let us know how we are doing! -Jessica LD Lisa D. General Manager Used the software for: 6-12 months ### "Simple and easy interface. " February 2, 2018 5.0 Pros The main user interface is super easy to use and my employees can easily make reservations, check participants in, change reservations etc. without having to ask for help. Any time we have needed to call customer service/support , they have always been very responsive and solved our problems quickly. The reports section is a wonderful resource that saves me so much time. Reports are easily exported and converted. Cons You can't easily switch back and forth between accounts if you have multiple locations. This requires us to have multiple tabs open and signed in individually on each account. Program will sometimes freeze up in the middle of making a reservation/taking a payment. Review Source Response from Xola March 22, 2018 Hi Lisa, Glad to see that you and your employees are enjoying Xola! Thank you for the feedback on what you would like to see. -Kris JL Jennifer L. Ow Used the software for: 2+ years ### "Great service. It's always improving" August 8, 2017 5.0 Pros Its easy to read what i have available to book for my guests. Whenever I have an issue someone is always quickly helpful. Cons It's not easy to use on the go. I do not sit in front of a computer so I need the system to work well on my cell phone and it's not always easy. Review Source Response from Xola August 15, 2017 Hi Jennifer! Thanks for your review and for your note about using Xola on the go. Your feedback is important to us and I want to make sure it is documented carefully so one of my colleagues on our Customer Success Team will be in touch this week. We appreciate your business! -Alex ET Evan T. Marketing Director Leisure, Travel & Tourism Used the software for: 2+ years ### "Easy to use for our staff, customer checkout experience (online and on mobile) is great!" May 15, 2017 5.0 Pros \-Clean software, backend is very intuitive -Online customer checkout is great experience -Customer support is lightning fast and reliable -Xola is full of real people who really understand my business; they were not overly salesy and they took considerable time to help us get set up -Short learning curve -Price does not break the bank -Functionality was a great fit for our complex business Cons Review Source Response from Xola May 16, 2017 Thanks so much for the review, Evan - so happy to have seen you grow over the last few years! -Delamon KH Kyaa H. Partner Recreational Facilities and Services Used the software for: 1-2 years ### "Very happy with Xola overall. " February 2, 2018 5.0 Much improved revenue streams and HUGE reduction in personal phone calls due to online booking absorbing the majority of client contacts. Pros Its awesome. Very user friendly and attractive on point of sale end and I appreciate all the revisions, updates and tweeks that seem to occur on a regular basis. Cons Not happy with the hiccups caused by refunds. I have brought this to the attention of Reps but there does not seem to be a cure. Like to see this fixed. Review Source Response from Xola March 2, 2018 Hi Keyaa, Thank you so much for the feedback. Glad you are finding Xola to be user friendly. Apologies for any hiccups you have seen. I can assure you any instance that is brought to our attention is documented and brought to the attention of our developers. Cheers! -Kris PG Patti G. Used the software for: ### "They thought of everything...." January 31, 2017 5.0 I have been using Xola for about 2 years. Due to change in location I am FORCED to change to another booking/marketing software company. I have been using the new company for about a month now. NOT EVEN CLOSE to Xola for ease of use . It is simple. Customer service is top notch. Xola CHAT is the way to go. I didn't think I'd like this at first. But it is super efficient. I can start a chat at 5 am when I'm doing my book work. I don't have to talk to anyone at this early hour. I don't have to hold my phone while entering data. My questions are answered and problems solved immediately. New company...I have to email or call. I choose to call as I usually need help immediately. Phone is not always answered and I have to leave a message. When someone calls me back, they usually tell me it's "so and so's" department and that they'll pass the message along....WHAT? To me, this is not 24-7 customer service.... Use... When changing a price for an item (which I do frequently for special events) it is a simple process and gratuity (since it is entered as a percentage) is automatically updated to the new base price. Unlike the new system I'm using (have to go back and update/add the gratuity. An additional step. Xola reports are detailed. They break down base, tax, processing, gratuity and refunds.... Although I haven't had much experience with the new companies reports, it seems to be lacking (so far).... I WISH I did not have to change over. If you're undecided, TRUST ME...Xola is the way to go.... Review Source Response from Xola April 21, 2017 Thank you for the detailed review Patti! We strive to provide quality customer support and easy to use software. We appreciate your support and that you continue to advocate for Xola! -Alex TB Tibor B. owner Entertainment Used the software for: 1-2 years ### "it always serves my needs" August 8, 2017 5.0 some extra bookings Pros nice and reliable, good not to have any red color in the theme, it loads fast and works on different platforms Cons coupon function is placed in a not easy to find location, android apps are strange , no reason why do you have two of them when none of them is perfect Review Source Response from Xola August 17, 2017 Thanks for the review, Tibor! Really happy to get your feedback. We'd love to hear more about your preferences with the mobile app and coupon functionality so my colleague Chris will reach out directly. Thanks! AW Anna-Marie W. Owner & CEO Used the software for: 6-12 months ### "We have had complaints from our guests about the booking calendar that have not been fixed yet." February 9, 2018 4.0 Pros Overall platform and modality of being able to receive bookings online. Being able to accept bookings on iPhone and all paper work and administration of booking now handled and all receipts, reminders sent to guests. The POS & service fee/percentage is very competitive and certainly an important factor as well. Cons We have seasonality associated with our offerings and the booking calendar does not default to the start date or month - which mean our guests are scrolling through blank calendar pages and not sure why or what's going on? Seems like that would be an easy fix but seemingly not as we have been waiting for over two weeks for update that has not happened yet. We were told yesterday it would but were sent email saying delay again. I'm not sure why they wouldn't have thought about that as they are dealing with tour operators and many our seasonal? Review Source Response from Xola April 17, 2018 Hi Anna-Marie, Thanks for taking the time to provide us feedback I'm glad things are going pretty well. I'm sorry the delay in releasing the new checkout page was frustrating, but it is up now and I hope you are finding it better for your business. Your feedback definitely helps us improves, so keep it coming! Best, Sophie VR Verified Reviewer Business Director Used the software for: 1-2 years ### "XOLA is a terrific, easy to use method to facilitate bookings and payments to your business." February 1, 2018 5.0 Pros Ease of use, good reporting capabilities. XOLA is intuitive and a user can quickly come up to speed. Cons I'd REALLY like to be able to determine how frequently transfers are made to our checking account. Review Source Response from Xola February 22, 2018 Hi, Happy to see that you are enjoying the software! We would love to answer your questions in regards to transfers into your account. Please feel free to reach out to support@xola.com and we would be happy to chat further about this. -Kris TH Timothy H. Assistant Manager Recreational Facilities and Services Used the software for: 1-2 years ### "I like Xola and I often recommend it. It is very user friendly" August 15, 2017 5.0 Pros When training new hires, it sure makes that easy, since it is so intuitive. It's a 1000x better than our old system of pen and paper and it seems to me to be better than Fareharbor. Cons I least like the iOS app. I like that there is an app, but it seems to be missing a lot of the features available through the website on my browser. I don't expect every single feature to be available and maybe there is more than I'm aware of, but I definitely think the app could use some work. Review Source Response from Xola October 12, 2017 Hi Timothy, Happy to see you love using the software! Thank you so much for the feedback. The Xola App is something we are working hard to improve. - Kris Lawson Kristi D. Interactive Marketing Manager Architecture & Planning Used the software for: I used a free trial ### "Flexible and Different Pricing Models Available" September 25, 2018 4.0 I've yet to find the perfect booking system but we did take a pass on Xola after the free trial. When we initially looked at it, the model of charging clients a service fee for the booking was extremely off putting. At this point, they have different models to work with which include a flat monthly fee which is much more palatable. If we ever get upset at our current booking system, we would probably move to Xola next. Pros \- Flexible & easy to use - Intuitive - Mobile aps & desktop availability - Very nice interface Cons Not really any helpful resources to get your problem solved. You can solve it over chat but that can be annoying at times. You can't integrate with MailChimp or TripAdvisor Review express. Requests don't seem to get applied very quickly. Review Source Response from Xola September 30, 2018 Thank you for the feedback! Also, thanks for giving us a try and we are sorry to see you did not choose Xola. However, I would like to have someone reach out to you and speak more about what we could do better in order to gain your trust and business. Someone from our team looks forward to speaking with you soon! -Jessica Talk to a Capterra advisor for free and get results within 15 minutes.