# Page 8 | Xola Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Xola the right Tour Operator solution for you? Explore 572 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132175/Xola-Booking-and-Marketing-System/reviews --- Xola 4.7 (572) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of Xola ## Showing most helpful reviews Showing 176-200 of 572 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EG Emily G. Co-Owner Recreational Facilities and Services Used the software for: 2+ years ### "We Love Xola!" December 11, 2019 5.0 We have been using this software for 4 years and love it. We are continually contacted by other systems, but this is by far our favorite! Pros We like the simplicity and ease of use of xola. Cons The gift card settings are improving, but this is the area that we see the need for most improvement! Reason for choosing Xola Cost, functionality Review Source Response from Xola December 16, 2019 Hi Emily, Thanks so much for your positive review and gift feedback! We've got more improvements on the way for gifts and other areas. Thank you for your continued support. Cheers, Sophie VB Vernonq B. Owner Marketing and Advertising Used the software for: 2+ years ### "Very happy with Responsiveness when needed" August 8, 2017 5.0 Quick access that is easy to use Pros The software is very intuitive to use and they continually seem like they are adding valuable new features. Even on weekends I will get a response usually within hours or even minutes. Cons I wish it had more mobile functions that I could do from my phone that I need to do from the computer but even many of these have gotten better recently. Review Source Response from Xola August 17, 2017 Hi Vernon, Thanks for your review! Happy to hear you are pleased with our team's work. Thanks for your feedback on the mobile app. We want to make sure everyone's requests on this topic are accurately documented so one of my colleagues will be reaching out shortly to get your input. Thanks for your business! -Alex Drew D. Wine and Spirits Used the software for: ### "Xola Online Reservation Software" June 11, 2014 5.0 Napa Valley Paddle (NVP) has been booked one to two months in advance for some time now, and with business ramping up for the summer XOLA software has changed our lives. It saves us a tremendous amount of time and is very effective 'softening' customer anxiety with respect to securing a reservation. Being a Bay Area small business owner I would compare this software to the signs along our freeways showing driver times. Traffic can be extremely frustrating whether you are behind the wheel of a car or behind a computer screen waiting for 5 o'clock arrive. Xola software gives customers real-time, instant access to the calendar and the ability execute there OWN reservation. So, we no longer have to deal with our customers throwing "email elbows" wondering if they will land a slot on our tour. And the calls we do get often result in us adding tours to the schedule. In this business customer service is the battlefield. Xola software pays for itself and then some - one of the best decisions we've made in 2014 Review Source Response from Xola September 5, 2019 We are happy to see you have been enjoying Xola since 2014! Thank you for taking the time to leave us a review! GH Gena H. DEV Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Xola software" October 31, 2018 4.0 I was able to print my guest list and and being able to run the reports I needed. Also I liked that I was able to refund guests when needed and check availability on the calendar. Pros What I liked most was being able to book all my reservations and find them when needed. Also to be able to refund people if necessary. Cons I don't remember much of issues I had with the software. Review Source Response from Xola November 4, 2018 Thank you for the review! We are glad to see you are liking Xola and it is helping you run your business! KM Kris M. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Great Product and Service!" August 29, 2019 5.0 Our Xola experience has been great! From the obviating process to now, we’ve done well. I honestly credit Xola for part of our success because of how easy it is to use! Pros I love the ease of use for our customers. What we’ve learned is that our customers are able to purchase their tickets for our tours with ease. We’ve gotten compliments on how simple our process is. Cons I’d say what I like least is there are features I with we had that haven been implemented yet. For example, the ability to duplicate a tour. I’ve had to call in twice now to get this done because it doesn’t exist. This is minimal, but it has been a small challenge for us. Reason for choosing Xola Xola was referred to me by someone I know. Review Source Response from Xola September 5, 2019 Thanks for the review and feedback! We are glad to see that we can be a part of your success. LW LEVI W. Assistant Director of Recreation Operations Recreational Facilities and Services Used the software for: 2+ years ### "amazing product" December 13, 2019 5.0 amazing. always willing to help. reliable and fast for business Pros ease of use and the customer service team Cons no rentals module and no add on inventory capabilities. Review Source Response from Xola December 17, 2019 Hi Levi, Thanks so much for taking the time to leave a positive review! So happy to hear you find Xola easy to use and our team helpful. We're always looking to improve our product and appreciate you taking the time to provide feedback. Thanks, Sophie JO Joann O. owner Consumer Services Used the software for: 1-2 years ### "Refunds and customer support" March 23, 2020 2.0 The only benefit is ease of booking Pros It is pretty easy to use. There isn't much I like about it. Cons I don't like the refund process the summary especially The fact that they take there 3% right after a booking Customer support at other places wil do things for you Switched from [Starboard Suite](https://www.capterra.com/p/120957/Starboard-Suite/) We thought we were getting a better service. I wish we would have switched to Fare Harbor Review Source CW Connor W. General Manager Used the software for: 1-2 years ### "Xola has been great. Overall the service has helped simplify bookings for staff and customers. " February 2, 2018 5.0 Pros Xola's overall ease of use is what is most impressive. It makes training staff a breeze. My staff is able to quickly learn Xola through interactive videos and very clear functions. We have received multiple complements from customers on the attractive layout of the booking software and the thoroughness of the confirmations, post booking. Cons There are some kimitiona to the software that come down to very specific scenarios. Though they have been fairly good about addressing these issues. Customer service is quick to response but the quality of assistance can very depending on who you get paired up with. Review Source Response from Xola February 22, 2018 Hi Conor, Happy to see that you are finding the software easy to use. We appreciate the feedback and will ensure we have alignment in our support across all agents. -Kris VR Verified Reviewer Owner/Founder Used the software for: Less than 6 months ### "Absolute worst reservation site for Escape Rooms. Don't be fooled with Capterra!" February 15, 2018 1.0 None , lose money and time! Pros Front office ok, there is nothing PRO to write except the abandone booking view even that they don't give you the contact just an email follow up! Cons Slow, Very hard to navigate, Hard to see to all my employees including me, App it's a straight nightmare, See reviews.....Big Mistake!!! Review Source Response from Xola April 17, 2018 I'm sorry to hear you haven't had a positive Xola experience. We are always looking to improve our software and on-boarding process to ensure all our customers receive stellar training from the get go. We have recent Abandoned Booking releases that might address some of your feedback and more on the way! While we haven't heard from many other customers about issues with difficulty navigating or slowness I'll be sure to pass your feedback to our Product Team. CG Chavonda G. Real Estate Broker Entertainment Used the software for: 2+ years ### "xola" October 3, 2019 5.0 My experience with xola has been great and I also like the fact that they are continuing to grow and develop new things to change or add to make the software even better keeping up with time and market industry staying on top of things in developing new and more ways to use the software. Pros I love this software I use it every day for my Escape Room. It does everything I need all in one place to me it is exactly what I need for my booking software for escaperooms Cons nothing least about it but one thing is the ability to stop negative reviews from being posted that's the only thing everything else I love it. Reason for choosing Xola it was overall the best and had more to offer especially with Escape rooms becoming a growing industry. Review Source sT soufiane T. Owner Recreational Facilities and Services Used the software for: 1-2 years ### "Booking Software" December 20, 2019 5.0 Amazing experience. Pros Function and customer service. Great product and the company cares about the customers feedback. Cons 24 hour experience only it can not be extended to a flexible experience (ex: 3 days, 3 hours per-day) with a flexible guide assignment Reason for choosing Xola Simplicity, good customer service Review Source Response from Xola January 6, 2020 Hi Soufiane, Thanks for taking the time to leave a review! We're glad that you enjoy Xola's function and customer service! I see how the class-style bookings issue is frustrating. We are constantly looking to improve and appreciate your feedback. Best, Sophie AW Andrew W. Founder Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Xola for a small British Tour Company" October 3, 2022 5.0 It's a fantastic peice of software with first class support. Pros The customer service was and is absolutely fantastic. It is rare for software to have good real people customer service but vital when you run a tour company and may gave a booking issue with clients/ guests standing infront of you. Cons It should integrate with Viator more completely and the fees be lower on large ticket bookings such as ours. Fee may put off customers. Reason for choosing Xola Customer service!!! Review Source Response from Xola December 6, 2022 Thank you so much for the positive feedback, Andrew! We're so happy our team is supporting you and your guests! AW Adam W. General Manager Used the software for: 2+ years ### "Great value, user friendly, and innovative!" April 4, 2018 5.0 Pros Easy to use as an operator and the front end is built to be very user friendly. Full app functionality makes sure every manager has Xola at their fingertips. The updates keep making the platform better and better. Cons The platform is so simple and easy to use that it sacrifices some of the options to customize. (However, most of our concerns have been added in through updates) Review Source Response from Xola April 17, 2018 Hi Adam- Thanks for your positive review. We are so glad to hear you find Xola user-friendly and have found updates helpful. Your feedback is much appreciated, as we are constantly seeking to improve. Stay tuned for even more updates! Cheers, Sophie AC Angela C. Office Manager Fishery Used the software for: 1-2 years ### "Great Customer Support and easy navigation" September 1, 2017 5.0 Easy booking platform to navigate with excellent customer support, which is a crucial aspect of using a reservation system. Pros Xola offers straight forward booking services. The dashboard FAQ and demos offer the chance to learn about the program easily. Customer support is always there to assist and the team is knowledgeable and ready to walk you through the steps and provide thorough explanation. Cons I understand they are still learning all the unique features each business requires but they take note of requests and do their best to produce functions to accommodate. Once you get to know the program a business can fully utilize all functions to increase profit. Review Source Response from Xola October 13, 2017 Hi Angela, Thank you for your review. Glad you are enjoying the software and our support! - Kris Lawson Seth K. President Leisure, Travel & Tourism Used the software for: 2+ years ### "Good & easy to use" August 8, 2017 4.0 Advance purchase and daily ACH deposits are great. Having client emails will be helpful too. Pros The software is easy to use and mostly intuitive. Over the past few years a number of features have been added to make it more user friendly. Customer service is very responsive. Site has very few "down" times and only the occasional issue with international customers having interface issues. Overall, we are pleased. Cons There is still room for improvement. The two most annoying issues are: occasionally clients make errors entering contact email information. I cannot edit the email to help customer if they are a return client (we have a 70% return rate). System will not allow edit to a preexisting email address. Second, have have 40+ guides. There is no way to alphabetize the list of my guides when assigning them to tours. They are listed in order of joining my team. This ends up making guide assignment cumbersome. Finally, Xola is expensive. I am reluctant to have customers pay a 6% additional fee and absorb cost myself. That cost is significant and concerning. Review Source MS Mitchell S. General Manager Hospitality Used the software for: 2+ years ### "Booking is extremely easy and the interface is very easy for multiple users to use." August 8, 2017 5.0 Easy to use, easy for guests to use, pretty much meets all my needs of a reservation system Pros I like that it doesn't take much time to book a customer. The user interface is easy for multiple people to use it. Cons Limited functionality, mostly due to the fact that the interface is oversimplified. Limited reporting, and there are often "work arounds" for tasks that usually would be very simple. Review Source Response from Xola August 15, 2017 Hi Mitchell, thank you for your taking the time to give us feedback! My colleague Chris on our Customer Success Team will reach out to you to help you work through the notes you provided and to talk about what you'd like to see from our reporting. -Alex MC Merry C. General manager Used the software for: 6-12 months ### "I use Xola on a daily basis. I LOVE IT! " July 19, 2018 4.0 Pros It is very user friendly and easy to manipulate. The customization makes our small business look like a Fortune 500 Company! The customer support is amazing. Cons There are a few things we would like to change but aren't able to. Little things really. Most of all the option to enter a past booking Customers bookings listed chronologically Consolidation of customer list More than 1 email option available for confirmation notices (so it can be emailed to their guests) Payment options as in making multiple payments, instead of one lump A way to un-cancel a booking (people change their mind) A way to choose whether or not to notify a customer when canceling a booking. Review Source Response from Xola August 15, 2018 Thank you for the review! We are happy to hear how much you love Xola. Also, thank you for the feedback on what you would like see as new features. I am going to submit those for you to our team! It is customers like you that help our business grow! -Jessica CM Christine M. Assistant Director of Operations Used the software for: 2+ years ### "Xola is an easy system to navigate which has greatly helped us to streamline our booking process." May 10, 2018 5.0 Pros \--The system is very user-friendly --When we encounter any issues with the system, the online support staff is quick to respond and able to provide us with efficient solutions. Cons \--Still missing some key features that would really help us to better manage our reservations process, although I am pleased to see that the team has taken into consideration some of the requests we suggested. Review Source Response from Xola August 15, 2018 Thank you for the review! We are happy to hear you are happy with Xola! I would love to hear more about the key features you believe Xola needs. I will be reaching out soon, look forward to speaking with you soon!-Jessica RW Ryann W. Group Tour & Communications Coordinator Used the software for: Less than 6 months ### "XOLA is easy to use and is a tremendous help for back office organization. " June 14, 2017 5.0 Keeping track of groups, adjusting specifications per group, viewing the calendar and the list of groups for each given day of the year. Pros I have had a great experience with customer care at XOLA. They really take their time to walk you through the steps and are always available for questions. It takes me less than 3 minutes to book a group, have it printed, and submit to departments, which saves me a lot of time, as Fort Ticonderoga books hundreds of groups May-July. It is also helpful that I'm able to adjust guests. I think my favorite feature about this software is the "edit listing" option. A lot of our groups have specific accommodations/pricing. Cons I don't like how I'm the only one with access to the software. It would be helpful for other departments to be able to logon and see the groups we have booked--however, I believe this can be changed if we decide to upgrade to the next level in the software. Review Source Response from Xola June 14, 2017 Hi Ryann, Thank you for your review! We are excited to help you through an exciting summer season. With regard to login access, you are correct¿ the next package up offers unlimited logins, so you can create a login for each staff member and tell the system which permissions that staff member should have. We really appreciate your business. Don't hesitate to reach out if you want to look into upgrading! -Alex VR Verified Reviewer Guest Services Associate Entertainment Used the software for: 6-12 months ### "Easy to use and navigate" January 5, 2019 5.0 wonderful! Pros The software is easy to use, and if you make a mistake during the booking process it's easy to fix Cons the app runs pretty slow, and sometimes the browser takes a second to load Review Source Response from Xola January 7, 2019 Thank you for the review! We are happy to see you are enjoying Xola! Our team is working on the app and improving our features everyday! KW Kristeen W. Manager/ owner Used the software for: 2+ years ### "Xola meets most of our booking needs." March 27, 2018 4.0 Pros Online, immediate, Customer support. The customer support is friendly and knowledgeable. If they are unsure of how to assist you, they will call to discuss and talk you through a difficult task. This has been most helpful for me, as I am tech impaired. Cons Sometimes needed changes take a while to implement. Sometimes changes dont happen until a year or so, but they do eventually get done. Review Source Response from Xola April 17, 2018 Hi Kristeen- Thanks for leaving us a review and providing feedback. We are constantly looking to improve and release updates frequently. Stay tuned for more coming soon! Thanks for using Xola, Sophie Jupiter Outdoor C. Sporting Goods Used the software for: ### "Best Decision Ever" June 12, 2014 5.0 Xola is an outstanding booking and reservation platform, with an outstanding customer support team standing behind it. The ease of use and thoughtful design, make it not only easy to implement into your company's operations, but also directly translates into a higher profit and translates potential customers on your website into sales. I cannot say enough about the support they provide, and are all ears about helping you with your specific needs. They consistently go above and beyond and maintain a "personal touch", and it is uncommon to find a company like that in today's business landscape. Thank you Xola for contributing directly to our company's most successful year ever. Pros Easy to Implement Perfect Pricing Structure Customer Support Sleek and Easy to Use for Clients Looking to Book Mobile-Friendly ...and the list could go on. Cons None...use Xola and you will be happy...period. Review Source Response from Xola September 5, 2019 Thank you for the review! We are happy to see you are enjoying Xola and all that we have to offer. JP Julien P. CEO Used the software for: 1-2 years ### "Xola is an irreplaceable tool for ourcompany" October 21, 2016 5.0 It's been one year we're using Xola and we are 100% happy with the software. It's very intuitive, fast and completely adapted to the way we run our business. We use a lot the mobile app which is very easy to use when we are out of office. The guide management feature is a great time saver: we don't need to remind our guides when they have a tour with us. Probably one of the best booking softwares on the market. Pros \- Intuitive - Quick - Well featured - Guide management - incredible Mobile App - top customer service Cons \- A bit expensive Review Source Response from Xola October 21, 2016 Thank you Julien for your wonderful review! We are so glad you've been able to implement Xola to how you want to run your business, and that the mobile app has made it easier to stay on top of things while you're running around the beautiful streets of Paris. We look forward to continued success working with Mon Beau Paris! MF Mike F. Head Coach/Manager Sports Used the software for: 2+ years ### "Xola used for booking system for Wakeboard School " July 23, 2018 3.0 I like xola but I think there is room for improvement Pros It’s pretty straight forward system that has a lot of features and make bookings easy to understand Cons the mobile app doesn’t have all the features needed to fully work off mobile device. A lot of functions require a computer which causes issue a lot of the time Review Source Response from Xola August 8, 2018 We are glad to see that you think Xola is straight forward and easy! As far as improvement on the mobile app, we totally agree and we are striving to make more and more improvements to it! I am going to reach out soon and get more specifics to what you are wanting to see. Look forward to talking soon. -Jessica Dalton C. Group Leader, Road Warrior, Marketer Education Management Used the software for: Less than 6 months ### "Xola for Cyclepub" September 4, 2018 4.0 Pros I really enjoyed the user-friendliness with Google calendars and it’s ability to adapt to the schedule. Notifications sent to Gmail and notifications 30 minutes before tour really helped keep my schedule locked down and fulfill my daily duties. Cons I do not like having to forward my responses to the tour office separately. Should be a bit more fluid with response being sent directly to your office and not forwarded. Review Source Response from Xola September 5, 2018 Thanks for the review! Glad to see that you think Xola is user-friendly and that we fulfill your daily duties. I would like to reach out and get more information on the communication issues you are having. Look forward to speaking with you soon. -Jessica Talk to a Capterra advisor for free and get results within 15 minutes.