# Page 6 | Xola Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Xola the right Tour Operator solution for you? Explore 572 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132175/Xola-Booking-and-Marketing-System/reviews --- Xola 4.7 (572) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of Xola ## Showing most helpful reviews Showing 126-150 of 572 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michael G. Sales Director Entertainment Used the software for: 1-2 years ### "Can't recommend Xola enough" January 8, 2019 5.0 Pros Everything about Xola is great - their service, feature set, support, and total value. We've been using them for a few years now. I can't imagine doing business without them. Cons Their mobile app hasn't been updated in a bit and it would be nice to have that working a little more fluidly. Review Source Response from Xola January 13, 2019 Thank you for your feedback! We are happy to see you are happy with the total value of Xola! We are still working and updating our app. Hopefully our updates will help any issues you currently see. KA Kaden A. Owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "Xola is critical to helping my business run smooth" September 20, 2022 5.0 It’s been very good from day one, I am approached by other companies weekly and have no interest in switching Pros Simple and clean, very customer friendly, easy to make changes Cons I don’t really have any complaints about Xola Reason for choosing Xola Had a cleaner look and the features made the most sense for my business Review Source Response from Xola December 6, 2022 Hi Kaden! Glad to hear that the UI is helping you and the staff operationally - it's only going to keep getting better! RS Ryan S. CEO Leisure, Travel & Tourism Used the software for: 1-2 years ### "Good Booking Software" March 15, 2019 5.0 Xola has made it easy to integrate with affiliates. We have captured more sales with automated follow-ups for unfinished reservations, as well as, reviews from follow-up emails. Xola also generates a variety of reports that we find useful in evaluating our business. Overall, we have had a very good experience with this software. Pros Customer service is phenomenal. Has many valuable features. Constantly improving. We have use this software for a little over one year and have really enjoyed it. Cons Occasionally, there are features that I would like to see that are not offered. But Xola is always improving and adding features, so many of these issues have resolved over time. Review Source Response from Xola March 26, 2019 Thank you for the review! We are happy to see how much Xola is helping your business. We hope that we can continue to keep putting out features that will help you as your business grow as well. Please feel free to reach out anytime with any features you would like to see. DC Derek C. Owner Used the software for: 2+ years ### "Decent but could be better" February 1, 2018 4.0 Pros For our usage, it costs the least compared to competitors. I do like the follow-up email for customers who don't book. Let's keep the good ideas flowing. Cons The day of schedule. It's non-existent. Other companies have the ability to visually see a day of schedule vs. looking at a list. On top of that, I would love the ability to assign guides to a virtual day of schedule and color code the schedule manually. Also, scheduling guides is very hard to manage with your software. I'd love to come out there and go over some ideas that can improve your software. We've been with you guys for a long time and would love to see it grow to be bigger and better. Review Source Response from Xola February 20, 2018 Hi Derek, Thank you so much for the review! We truly appreciate the feedback. Would you mind following up with us at support@xola.com so that we can capture some of these suggestions. We would love to chat with you more about this. -Kris BH Bill H. Treasurer Entertainment Used the software for: 2+ years ### "Great Customer Service" March 17, 2020 5.0 No real problems with the software. Occasionally refunding or change a booking configuration is problematic but Xola's customer service is always there to help. Pros My wife you handles most of the reservations has been helped many times by Xola's wonderful customer service. Without Xola's real time service, she would not have selected Xola! Cons At the moment none with the exception on cost for the service. We preferred a lower cost structure of small volume users. Review Source Response from Xola March 24, 2020 Hi Bill, Thanks for taking the time to leave a review. We take great pride in our customer service and are glad you and your wife find us so helpful. Our Flex plan is designed to give all businesses regardless of size access to all our features and align incentives. Thank you, Sophie MA Michael A. dev Entertainment Used the software for: 2+ years ### "Good overall" October 3, 2022 5.0 It is very good and customer service is also very helpful. Some updates and new features are always made. Pros Easy to manage and to add products. Information about our customers is also very easy to access - very useful to contact them. Cons Tracking can be better. For example, we need to use Google Analytics to track the landing page where the bookings have been made. It would be more accurate if it was native in Xola. Review Source Response from Xola December 6, 2022 Thanks for the feedback, Michael! Glad Support and the CSM team has been helpful to you, and thank you for the perspective on the tracking - it helps us continually improve Xola! Kris G. Recreational Facilities and Services Used the software for: ### "Monkey Trunks Partnered Xola" June 13, 2014 5.0 In the years past, our High Ropes and Zipline Company has been using an online reservation system to manage our customer flow into our parks and a separate POS system to process our walk in customer. As our traffic increased we quickly found the importance of having a reservation system that would double as a Point of Sale system to process transactions for our walk in traffic. When first talking with the guys from Xola, I stressed the importance of having a streamlined reservation process that staff can handle quickly both over the phone and at our admissions desk with a line of walk in traffic on a busy day. Xola hit the "nail on the head" while designing their easy to use system; the simplified booking process for both our customers and our staff has streamlined our entire admissions process and has allowed us to focus on improving our customer experience versus focusing on a problematic reservation system/POS. I look forward to partnering with Xola for many years to come and watching both businesses grow together. Pros The responsive team at Xola has listened to any suggestions I have made and acted on them. They understand the importance of listening to their customers needs so both our business and theirs can grow together. Review Source Response from Xola September 5, 2019 Thank you for the review! We look forward to working with you to meet your business needs and grow your business. BS Brent S. Consultant Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Feature rich and easy to configure and merge into Website... Excellent customer service..." March 31, 2018 4.0 Not sure yet... This is our first boating season using Xola... In the fall I will be able to answer this question... We will then have a meaningful comparison to the product we used previously... Pros Many features and easy to configure... Easy to merge booking buttons into website... Presents nice user interface to outside world... Excellent customer support and assistance for setting up the application... Many booking options available and easy to add and update... Add-ons feature works well for adding water toys which we rent with our boats... Incredibly flexible for setting up multiple outing and pricing schedules...Coupon feature works well for us... So far we have been able to do everything that we want to implement... Cons Wish there was a better method to look two or three weeks out and quickly see what boats (experiences) are booked or available each day... Wish there was a way to place an authorize only charge on a credit card... We have been able to define our boat rental experiences in the Xola App but it does seem that the system was designed to handle tour type experiences much easier than boat rentals... The many available features makes for a bit of a learning curve and setup can be somewhat complex... Review Source Response from Xola April 17, 2018 Hi Brent- I'm so glad you find Xola flexible and easy to use! As for a better way to look a few weeks in advance - stay tuned for an update coming soon! For the other items on your wish list I'm going to share those with our Product Manager. Customer feedback is always helpful in making sure we are improving our product to meet our customers' needs. Thanks for using Xola, Sophie AT Angela T. Owner Entertainment Used the software for: 2+ years ### "Worth every penny!!" March 12, 2019 5.0 100 impressed Pros Honestly too many to count. There’s not one thing we don’t LOVE about XOLA! We initially weren’t too thrilled with the price, but after using it for a few months it’s worth the cost. On average the abandoned booking feature makes us over $1000. The customer service is great! They have helped us so much in things that they never needed to help with. It’s super easy to use and makes our booking process way more user friendly for customers. Cons Honestly, we have not one complaint about Xola. Review Source Response from Xola March 15, 2019 We're so excited to hear you are loving Xola and our abandoned booking recovery feature has helped drive more bookings! Thanks for taking the time to leave a review. DP David P. Managing Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Xola provides a excellent support, quick interfaces, and is evolving in responsive manner." February 9, 2018 5.0 Consistent, quick, cost effective system with fixed fees per transaction, and fixed annual fees rather than as a percentage of volume or revenue. Pros Our customers have appreciated a smooth checkout process, that links them quickly to their pre-trip information and integrated online waivers (with Smartwaiver). And for us as customers, the support team is fast, courteous, and helpful Cons We would like some additional flexibility around some features, like setting the number of days before a trip or setting a specific date for collecting final payment (after deposit) to assist with consistency for guests, certainty for us, and cash flow relative to expenses. Review Source Response from Xola October 1, 2018 Thank you for the feedback! We are glad to see your customers are enjoying the smooth checkout process! We hope that our new features that have come out have addressed the issues you had. Please reach out to support anytime if you need more information! DC David C. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Easy to use booking software for both tour operator and client" September 20, 2016 5.0 We started using Xola on our tour's website in 2014 and have been very pleased with it. Unlike other booking software we tried and have seen, Xola is easy to understand and has clean design that makes it easy to use and look good on your website. On the backend it is simple to setup, make changes and manage bookings. Another huge selling point is the customer support. They have chat support available 24/7, and are available by phone or email during business hours, and are quick to respond and solve any issues. I would highly recommend using Xola's booking software for tour companies. Pros Clean design both on backend and customer facing Tons of customizable options, but well thought out and usable Customer service is friendly, responsive and good at fixing issues Review Source Response from Xola September 20, 2016 Thank you for the great feedback David! We're so happy that you find us easy to us and helpful when you need support. It's been a pleasure working with you these past couple of years, and we look forward to continued success. CB Cole B. Manager Sports Used the software for: 1-2 years ### "Easy and reliable bookings management with Xola." August 18, 2017 5.0 Pros I am most happy with Xola's ease of use. On both the customer's and the business's end, Xola is very straightforward and well organized which allows for easy, question free bookings by my customers, and a fast, easy check-in and payment process for my employees. Xola's cross platform reliability is also a huge plus for me. With other booking software I've used in the past, I frequently experienced "down-time" on one or more of my devices. In well over a year of use on Xola, I am yet to experience any similar issue. Cons Product improvements and app updates have been a little slow. In particular the mobile app is in dire need of updating. But for the most part, critical updates that are missing have been few and far between because most of the features you need are already there and already work well. Review Source Response from Xola October 12, 2017 Hi Cole, Thanks for the review! Happy to see that you are finding Xola to be easy to use. We greatly appreciate the feedback and will keep you up to date on any new improvements! - Kris Lawson DZ Dmitriy Z. Owner Entertainment Used the software for: 6-12 months ### "Sales thruough the roof! " December 6, 2019 5.0 Great software overall. I've seen many services that charge you flat rates and simply do not care. When I was looking for a booking engine, Xola was one of the most expensive options on my list. However, keep in mind that they make money from sales they deliver, so it is in their interest to bring you more sales. I've seen many services that charge you flat rates and simply do not care. Pros Customer support is the best. Helped me set everything up and are there 24/7 if I have any questions. Been using it for a little over a year and so far never had a question that took them longer than 10 minutes to answer. Cons To me, as a web developer there is lack of software features software like this should have. Most likely it is not needed for other 99.5% of Xola customers though :) Review Source Response from Xola December 9, 2019 Hi Dmitry, Thanks for taking the time to leave a review and I'm so glad our support has been so helpful. We're always adding more features and making improvements so you may get the things you are looking for in the future if it would be useful for other customers as well! Cheers, Sophie NH Neil H. President Entertainment Used the software for: 2+ years ### "Xola review" September 6, 2022 5.0 Excellent Pros Easy to set up. Excellent capture of data Cons No comments but if there were anything it would be minor Review Source Response from Xola December 6, 2022 Thank you for the excellent feedback, Neil. We're glad to support you and the business! AS Ally S. Manager Recreational Facilities and Services Used the software for: 2+ years ### "When it works it is great!" September 8, 2018 3.0 Overall I like xola, but when it doesn't work it really hurts. Pros Xola is a versatile system for many different types of recreational businesses-- we use it for many different activities and products. It is helpful to keep our schedule in order! Cons Maintenance is done at inappropriate times. There have been at least four occasions (on days that I have worked) that the service was completely unavailable when we are trying to sell tours and check guests in (keep in mind this is our busy season). It is a very important part of our business and it really hurts when the software is unavailable. Review Source Response from Xola September 23, 2018 Thank you for the candid feedback! We are sorry to hear that our maintenance is not done at great times for your business. I will get feedback passed on to our Customer Success Manager. I am happy to see that Xola is helpful to your business and scheduling! - Jessica AA Ahmet A. Owner CEO Hospitality Used the software for: 2+ years ### "A mature, streamline booking software choice" September 23, 2020 5.0 Xola's has zero down time. That's very important when running online based business. Customer service has been extremely responsive, and the development of new services and features has been very welcome. I don't see any reason to change. Pros Xola just works. The UX is relatively intuitive. Daily use functionality is smooth and simple. Customers find it easy to navigate and very little customer service contact is necessary completing bookings. Cons There is no method for applying percentage discounts to gift certificate products without creating dedicated gift certificate listings. Reason for choosing Xola UX and ease of customized private bookings. Review Source AG Austin G. Lead Tour Guide Food & Beverages Used the software for: 2+ years ### "It's what we use" March 1, 2019 4.0 Before Xola, we had no booking software. There's a night and day difference now that we're using Xola. Pros Xola easily tracks reservations and helps us check in guests. Edits are easy, reports are easy, integration into our website is easy, it's really everything you need in booking software. Cons I would prefer if edits show up automatically. Often times if we cancel a guests, it doesn't show up unless we refresh a certain page. Other times, we need to click off the tour and then back on again. Review Source Response from Xola March 5, 2019 Thank for the review! We are glad to see you find Xola so easy to use and are seeing a difference in using it vs not. Keep this feedback coming! JJ Jamie J. Tour Guide Wine and Spirits Used the software for: 1-2 years ### "Must Have for our Company" June 8, 2022 5.0 Good Pros Many Options when working with onsite and reservations Cons Credit Card On site Processing. Need a better way to integrate secondary credit card terminals with computer systems. Review Source Response from Xola July 25, 2022 Hi Jamie! Glad you find us helpful onsite! As for Credit Card Terminals, we do offer a few options ourselves. Here is a direct link to our options: https://shop.xola.com/ AP Alyxandria P. General Manager Entertainment Used the software for: 6-12 months ### "Xola for Escape Rooms" March 1, 2019 4.0 Pros Definitely the best option for escape rooms. Easy to provide guest credit whether it be for reschedules or bad experiences. Unmatched customer service that you can easily suggest features that would improve the experience. Easy to search for customers and charges. Integrated very easily with groupon and with our internal coupons! Cons Switching between reserved, available, and all bookings can be a hassle when trying to easily see what is coming up. The calendar option for viewing bookings does not help when we have a very high quantity of bookings for peak days. When searching for coupon codes in our purchases, I wish it was easier to search though all instead of scrolling. Review Source Response from Xola March 11, 2019 Thank you for this great feedback! Glad to see you think Xola is the best option for Escape Rooms. I would love to get more information from you regrading the Dashboard and the improvements you would like to see. Look forward to connecting with you soon. -Jessica JM John M. Senior Web Developer Biotechnology Used the software for: 2+ years ### "Xola provides us an easy to use booking platform for our architecture tours." September 25, 2018 5.0 Pros The program is incredibly easy to use form back end admins and our front desk. There are several helpful reports and embeds easily into our existing web platform. Cons We would like more customizability of specific reports. However, we can easily organize the report output in Excel to suit our needs. Review Source VR Verified Reviewer Owner, Director of Group Sales Used the software for: 6-12 months ### "It has been a positive experience. I am not the most tech savvy person, but their support is great." February 5, 2018 4.0 Pros Customer support - I call for help, and get answers immediately. Ease of use - Once the setup is complete, inputting the reservations is very straight forward. Cons there are certain basic items that they don't do. For example, if I have 100 visitors for a group, I can't type in 100, I need to arrow down to 100. Another example is that United States is where all of my customers are located, but I have to scroll down to the U's. Review Source Response from Xola March 22, 2018 Hi, Glad to see you are finding Xola easy to use and straight forward! -Kris AE Alice E. Owner Hospitality Used the software for: 6-12 months ### "Set up and live in a jiffy" May 17, 2017 5.0 Did not have to pass convenience fees onto customers, customers can book from an email or from my website, it was easy to make changes to price, location, and anything else that changed. Pros It was super easy to explain how my business works and map it to Xola. Their sales and implementations team were experts with a wide range of businesses and uses for the software, and they got me set up in no time. The turnaround was very fast - It was also a cinch to make updates on the fly and install Book Now buttons on my website. The payouts were set up automatically and the pricing was transparent to me and to my customers (no hidden fees like on Eventbrite!). Overall Xola was very professional and the software is clean and simple to navigate. Also their Support team are incredibly fast, knowledgeable, and caring when you ask them for anything! Cons No major problems so far - Sometimes I forget where things are located in Xola, but it's just a matter of slowing down. Review Source Response from Xola May 17, 2017 Alice you rock!!! The whole Xola team is so excited to see Auberge continue to grow and will be there for you every step of the way. Cheers to you girl! -Alex YV Yadira V. Guest Experience Manager Entertainment Used the software for: 1-2 years ### "Xola for Escape Room" January 4, 2019 4.0 Overall it has made our booking process much faster for both our team members and our guests. Pros I liked that it is easy to use for both our team members are for our guests. I love that it saves guest and CC information, so it makes it very easy to reserve returning guests. Cons I really dislike that when a guest is reserving online it does not hold the spots for them. We have had many upset guests because the game they were about to pay filled up! I also really hate the integrations with 3rd parties, because we can not move or change anything to those reservations. Review Source Response from Xola January 13, 2019 Thank you for the feedback! We are happy to see that Xola has made your booking process faster. I did want to let you know we have put your feedback as a feature request to our team! Please keep giving us this wonderful feedback! The more feedback on what our customers want the more we continue to deliver the features that are most requested. This feedback not only helps us grow as a company but also makes your experience better! So keep it coming! LH Liz H. co-owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "great small fishing charter tool" September 7, 2018 4.0 The interface fits neatly into our own website, and has allowed us to easily track repeat customers, seamlessly receive payments and send refunds. I'd absolutely recommend it! Pros Pros: - great visuals on booking calendar - ease of use for customers in booking and making deposits - live chat customer service folks - I used this feature several times with awesome results! Cons Cons: - maybe the gap was in my own knowledge, but I'd like the option for the program to block out availability on activities B,C,D when a client makes a booking on activity A - with only one guide, we only do one thing at a time, and I found this process to be very manual (ie. going into every timeslot of the day and reducing availability to 0) - minimal functionality of the mobile app to manage bookings on the go/look at the calendar with ease Review Source Response from Xola September 23, 2018 Thank you for the review! Glad to see you are enjoying Xola and our features. As to regards about the closing out one thing if another is booked, I believe the inventory feature we have will help with this. I will be reaching out soon with more information for you and to help get this set up. Look forward to speaking with you soon. - Jessica IM Ian M. President Used the software for: ### "I have to hand it to them..." February 12, 2015 5.0 So we have been using the same reservation system for 6 years, totally comfortable with what we had and had no desire to switch to anyone new. We probably get a phone call every few days from one company or another trying to sell us some new reservation system, XOLA was one of them. But they didn't quit after the usual one phone call / one email most companies pursue you with, they were persistent to the point one day a representative from XOLA finally just showed up at my office - which totally surprised me because no other company had done that before. At this point they had my attention, and after sitting down and having a conversation and being shown first hand the advantages of using XOLA - I realized they hadn't quit because they truly believe in their product, I could see it in this guys eyes and the way he talked about XOLA. So I finally went for it. I switched with ease, and now a month into using XOLA I can't believe I was so stuck on my old reservation system, XOLA is light years ahead of my old system. They make it so easy for my customers on the web, and the way it looks on a mobile phone? Couldn't be any simpler! Plus I love the clean look of the system. They've got it all figured out. They use Norton Verification Services during Credit Card Processing. They are integrated with Viator (Our #1 reseller) and automatically process our Viator reservations which saves me a bunch of time. They are integrated with Groupon and helps making bookings through them seamless as well. Sending emails to customers top leave Trip Advisor reviews? Always a plus. They are truly looking at the experience from the customers point of view as well as the business owners. And so far, I have gotten top-notch customer service which is huge for me. They are always so helpful and always there when I have questions, even outside of business hours! I'm definitely happy about my decision to switch. Review Source Response from Xola November 4, 2018 Wow what an amazing experience! Thank you for sharing and we are happy to see you are loving Xola as much as we do! Talk to a Capterra advisor for free and get results within 15 minutes.