# Page 5 | Xola Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Xola the right Tour Operator solution for you? Explore 572 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132175/Xola-Booking-and-Marketing-System/reviews --- Xola 4.7 (572) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Xola ## Showing most helpful reviews Showing 101-125 of 572 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DaDD Dino aka Douglas D. Director, co-owner Hospitality Used the software for: 2+ years ### "Xola by far!" November 25, 2022 5.0 Excellent Pros The customer support is incredible and instant. Cons Xola is more expensive than some of the other options. Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/)[TrekkSoft](https://www.capterra.com/p/126665/Tour-Activity-Booking-System/)[Bókun](https://www.capterra.com/p/178518/Bokun/) Reason for choosing Xola Customer support Review Source Response from Xola December 6, 2022 Thank you for the excellent review, Dino! LZ Lance Z. Managing Member Leisure, Travel & Tourism Used the software for: 2+ years ### "Just Use It." December 13, 2019 5.0 Pros The best software on the market for tour bookings and management. I’ve researched over 20 other competitors- don’t waste your time if you’re shopping around- get Xola. Cons It doesnt have some of the nuances we would like to see, and they changed their booking layout in a way that I think is not an improvement. However, I think they will continue to make improvements Switched from [Bookeo](https://www.capterra.com/p/117299/Bookeo/) Simplicity of checkout and management of tours, features, mobile app for tour guides Review Source Response from Xola December 16, 2019 Hi Lance, Thanks so much for your kind review. We're glad to have your continued support and will continue to make improvements! Cheers, Sophie VR Verified Reviewer Owner Entertainment Used the software for: 2+ years ### "Great Software for Our Bookings" September 10, 2018 5.0 Pros \- The User Interface is clean and simple for our customers. - Customer Service is always available and has remedied any issues quickly. Cons Reports could use some work and offer more options. Review Source Response from Xola September 11, 2018 Thank you for the feedback! We launched our custom reporting feature that I hope has helped give you the options you would like. If you need more information please chat into support anytime and we would be happy to walk you through this! -Jessica SDH Sandra Dee H. President Education Management Used the software for: Less than 6 months ### "Loving XOLA!" July 7, 2016 5.0 I love the XOLA package. I actually understand it and am beginning to find my way around it. This is amazing! I mean, it's truly amazing! And as I become more and more familiar with it, I'm discovering all sorts of useful things it can do. I especially like the feature that allows me to assign a guide to a walk and then send the walk roster to that guide. This has saved us from miscommunication on a number of occasions!! Love this feature! I also love to see the XOLA emails announcing that I have another booking!! I don't think I'll ever tire of these! I'm still exploring all that XOLA can do. I intend to master it all. I've found that taking and re-taking the on-line, live trainings sessions has been invaluable. I understand the program more each session and get more assertive as I go along. Pros The training and support staff have been extremely helpful and extremely patient with me! In fact, everyone with whom I've worked at XOLA has been the same ' incredible! Everyone seems to really care about making sure the program works just as it should. And they all seem to care whether it's helping to make my business run smoother. This means a lot! Brennan got me started. Then I had my first on-line- training session with the very attentive woman whose name I don't remember. And now I have my own personal techie assistant ' Chris! He may not know he has this title but I'm pretty sure there are many XOLA users who would enthusiastically give him this title. This personal service is so important, both functionally and psychologically. Cons I always have problems learning something new but this is definitely not the software's fault! It's user error! Review Source Response from Xola September 25, 2018 Thank you for the review! We love hearing that our customers are enjoying Xola! Happy exploring and please let us know if we can help in anyway! Matt M. Graphic Design Used the software for: ### "Scheduling Simplified" June 11, 2014 5.0 I had been telling my boss we needed something like Xola for a few years. We used to do all our reservations over the phone using pen and paper. In the off season, since weekdays are slower, we would sometimes have half a month written on a single page. Dates were out of order and it would get really frustrating trying to figure out what day a reservation was for, especially if someone didn't put a date along with the day. With Xola, their calendar eliminates the confusion. Getting Xola up and running was also a breeze. After signing up for an account all I had to do was copy and paste a few lines of code onto our website. If you don't know HTML or CSS its no problem. Xola has very helpful videos that take you through implementing everything, and the code is automatically generated so you literally just copy and paste. After implementing Xola we had our first internet signup not 5 hours later. Pros Bookings that can sync to a personal calendar, allowing easy viewing from anywhere. Automatically generated Code makes implementing super easy. Intuitive, easy to navigate design and layout. Videos make learning easy. Helpful Friendly Employees. Cons Had one issue when coding my own buttons from scratch, but their button maker was super easy to use and their customer support was on top of it, making this a non issue. Review Source Response from Xola September 5, 2019 Thank you for the review! We are glad to see our customer service and help articles are able to walk your through any issues you may face! Michael M. Bicycle Tour Guide Sports Used the software for: 2+ years ### "Great booking software for biking company" July 23, 2018 5.0 Works well for registrations and refunds. Pros Easy to export rosters to Excel and print rosters. Keeps accurate customer records. Cons Once had an issue with exporting a roster to Excel but was able to contact Customer Support and the problem was solved. Review Source Response from Xola August 12, 2018 Thank you so much for the review! We are happy to see that you are so satisfied with Xola! Also, happy to hear that our customer service was able to help with your issue. Patric D. CEO Aviation & Aerospace Used the software for: 1-2 years ### "If you own a tour company you NEED this system" March 1, 2019 5.0 We are a helicopter company with 7 helicopters plus specialty flights. This system handles these complex flights and bookings with ease....awesome customer service team!! Pros Ease of use and upgrades. Been using this system for the past two years and am impressed with the constant upgrades and intuitive thinking towards client booking. Cons There are very few cons as the dev team are very responsive to my issues that spring up, Review Source MM Melissa M. Owner Sports Used the software for: 1-2 years ### "Xola tour operator " September 20, 2022 5.0 Great Pros Abandoned cart capture, back office ease of use. Cons Waiver integration with Viator. Cancellations are difficult. Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Xola Smart waivers additional cost Review Source Response from Xola December 6, 2022 Thank you for the feedback Melissa. We're always striving for ways to best support our valued Sellers like you! VR Verified Reviewer Owner Used the software for: 1-2 years ### "Good, but challenging at times." May 8, 2018 4.0 Pros The way it looks to customers and is reliable. Customer service is also awesome. App on iPad works great. Cons They way the Ad-On's are not well seen. People get really confused with our Private Room option. The phone app could be a little better - I aways just use the browser on my phone which makes it difficult. Review Source Response from Xola August 26, 2018 Thank you for the review! Sorry to hear that you are having some challenges with Xola. Xola is here to help! Please reach out to our support team anytime at support@xola.com, with any questions or concerns and we would be happy to help! -Jessica VR Verified Reviewer Independent Business Owner Used the software for: 6-12 months ### "Flexible, intuitive, and a great customer interface and booking process." February 1, 2018 5.0 Pros A key feature for any booking system is the ease of use for my customers. It needs to be very easy for customers to use and make sense every step - this is Xola. Two steps, with no unnecessary log-ins or obvious data capture steps, and my customers have their booking confirmed. The backend is easy to use too and presents plenty of information to help me run my business. Cons There are some missing elements that would make some of my business processes simpler, but my use is outside the core Xola booking area and so I can manage these slight niggles. Review Source Response from Xola February 20, 2018 Hi, Thank you for giving us a review! Happy to see you are finding the software easy to use for both you and your customers! -Kris TT Teresa T. Lead hiking guide/naturalist/manager Recreational Facilities and Services Used the software for: 2+ years ### "Good program, responsive help team." December 17, 2019 3.0 Pros Easy access with different views. Reports are pretty good and easy to use. Help team is great. Cons Unable to book with different email if same name (problem when working with concierge bookings) Cannot assign guides if turn around time is tight from one event to the next Can be cumbersome with lots of listings and having to edit schedules/seasonal pricing one item at a time. Gift certificate location and use is awkward. Review Source Response from Xola December 19, 2019 Hi Teresa, Thanks for taking the time to review Xola. We're always looking to improve our product and service so your constructive feedback is very helpful. I'm glad the reporting and support team have been good and we'd love to dig in on the other items. I'll be having someone reach out soon to check in with you on these other matter. Cheers, Sophie SS Steve S. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "XOLA is an awesome booking system for outdoor activity businesses and non-profits. " February 7, 2018 5.0 Easy online event registration. Easy event check-in. Synced liability waivers. Fast Payment. Easy cancellation and rescheduling. Staff scheduling. Pros XOLA allows us to easily receive reservations for activities and communicate with customers. All of the information a customer needs to participate in an activity is available online including maps, what to bring and wear, and liability waivers. XOLA sends reminders to customers before their event and allows self-service rescheduling and cancellation. It also permits the scheduling of staff. Cons XOLA could offer better integration with the WIX platform. Currently, it is best to redirect with a link to the WIX site rather than embed in the host site. I would also like to see more native integration with financial software such as XERO and CRM siftware such as Insightly. Review Source Response from Xola April 2, 2018 Hi Steve, Happy to see that you are enjoying the software! We appreciate the feedback and will certainly take this into consideration. -Kris RB Rowena B. Brand Development Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "A good booking software" December 16, 2019 5.0 Pros Xola is overall a very user-friendly. It's straight-forward, has minimal learning curve, and functions well. We've used other booking systems in the past that were significantly more complex, and nowhere near as functional. They do regular updates to the software that are responding to the market, and providing new, useful tools. Cons We've had some issues, and response times for these resolving issues isn't Xola's strongest trait. One problem with a button not functioning on mobile (Xola app or browser) wasn't resolved for months, despite continually checking in with customer support on the issue. It has also taken a long time for connections with OTAs to be implemented. Review Source Response from Xola December 17, 2019 Thanks for taking the time to leave a review Rowena. I'm glad to hear you find Xola user-friendly and appreciate the updates. We're always looking to improve both our product and our service so your constructive feedback is very helpful. Best, Sophie VR Verified Reviewer Owner & Founder Consumer Services Used the software for: 1-2 years ### "Good balance of features, ease of use, and price." May 7, 2018 5.0 Pros Customer support, and the TCO is the reason I am with Xola. The features, functionality and analytics are adequate. Cons Limitations, and not as rich in features for my particular industry (escape room) as I'd like. The calendar view could be better. Review Source Response from Xola August 26, 2018 Thank you so much for the review! We are always striving to make Xola better! Our team has come out with improvements to our calendar, which I hope you will find useful! If you would like to submit a feature request for things you would like to see different, please email us at support@xola.com. -Jessica Patrick R. Operations Manager Entertainment Used the software for: 1-2 years ### "Xola Review " July 23, 2018 4.0 Pros Xola's customer service is absolutely tremendous, the business I run sometimes needs unique orders filled, and they are always immediately available to chat online and answer what I have. Cons I think in an effort to continue to improve, they have overcomplicated the menu to view availability of inventory. Review Source Response from Xola August 12, 2018 We are so happy to hear that you love our customer service! We think they are pretty amazing too! As far as our inventory, I would love to hear more about this. I am going to be reaching out soon, to hear more. -Jessica WB Will B. Financial Manager/CFO Farming Used the software for: Less than 6 months ### "Horse Farm Tours" April 7, 2022 5.0 Pros Xola is extremely user-friendly, both on the customer-facing side and the administrative side. One specific perk is the dynamic pricing feature where the price automatically updates based on the date & time selected. Cons The one weakness we have come across so far is the inability to effectively interact with a guest post-visit. Their review is emailed to our administrative email, but we have no easy way to respond to the guest without searching for their contact information. There is also no good way to go back and look at review history. Review Source Response from Xola June 1, 2022 Hi Will! Thank you for the review and the feedback. I am going to take this and dig in to see what we can do. If you have any other feedback please let us know! VR Verified Reviewer Board Member Used the software for: 1-2 years ### "Overall very good" February 2, 2018 5.0 Ease of booking tours Pros I like the rescue for bookings and interface. The ability to connect to other resellers and some of the customization features. Cons It is a bit expensive compared to other programs. Some features need to be included such as invoicing and easier methods of applying open discounts. Review Source Response from Xola March 16, 2018 Hi, Thank you for the feedback! I'm happy to inform you invoicing is now an option with Xola! Please call us at 415-404-9652 or email us at support@xola.com and we will be happy to go over these options for you! -Kris Kimberly J. VR Technician Entertainment Used the software for: 1-2 years ### "Wonderful Program" September 1, 2019 5.0 10/10 a wonderful functional software Pros We use this daily for booking guests in an escape room style VR experience. It's intuitive, user-friendly, and professional looking. This makes it easy to train our front line team on its features and provide instruction when things go wrong. Great support team as well. Cons I enjoy everything about this software, there is nothing I consider a con. Review Source Response from Xola September 5, 2019 Thank you so much for the review! We are glad you are enjoying Xola and that we are helping your business and employees! VR Verified Reviewer Helpdesk / Site Support / Virtualization Automotive Used the software for: 1-2 years ### "Excellent Customer Service" September 4, 2018 5.0 Pros The online chat feature is amazing. Help is always at my disposal. I was making some changes to our listings on xola and encountered several questions. Each time I reached out for help via the online chat tool, I always got my answer. I even got a call to verify that things were working the way I wanted. First rate! Cons Nothing comes to mind at this time. We have been very happy with the platform. Review Source Response from Xola September 5, 2018 Thank you for the review! We are glad to see you love our support team as much we do! JK Jade K. Guest Experience Assistant Manager Entertainment Used the software for: 1-2 years ### "Xola rocks!" March 22, 2019 5.0 Xola has made it easy for us to reschedule our guests, keep track of their purchase history, and refund or give store credit. Switching between accounts is fairly simple. The whole interface is inviting and easy to navigate. Best of all, their customer service reps are always wonderful to work with and I've never been left hanging when I ask for help! Shoutout on rep! Pros Xola's functionality is so user-friendly. I'm not the most tech-minded person, and I can usually click my way through to a solution in Xola! Cons Occasionally, there are random bugs that cause the seat count to glitch. I also would like if switching between our accounts didn't require logging out and back in. Review Source Response from Xola March 29, 2019 Thank you for the review! We are happy to see you are enjoying Xola and our Customer Service. We think our customer service is amazing too! Thank you for the feedback about logging in when switching accounts, I will make sure to put this as a feature request. Please let us know via support if you have any other feedback for us. -Jessica Jeremiah R. Regional Sales Representative Pharmaceuticals Used the software for: 6-12 months ### "Amazing product/amazing service" March 17, 2019 5.0 Pros Massively easy to use. I can get an invoice sent out in less than 90 seconds. Cons It seems like they are pushing towards a % of revenue plan instead of a flat fee. If that happens, I will have no choice but to find an alternative. Review Source Response from Xola March 18, 2019 Thank you for the review! We are glad to see you think Xola is amazing! We do offer our Flex plan, which is percentage based, but still have a lot of other subscriptions as well. Here at Xola we like to offer many options for your subscription planned based on your business needs and wants. Here is a link to our pricing, so that you may see all our plans: https://www.xola.com/pricing. If you ever have questions regrading your plan please reach out to our support team via phone, chat or email. -Jessica VR Verified Reviewer Sailboat Skipper Maritime Used the software for: 2+ years ### "Works well" October 19, 2018 5.0 It works well for us. Pros I like the guides notification. It keeps everyone updated. Cons That you have to double check your date because it defaults to current date. Review Source Response from Xola October 23, 2018 Thank you for the review! I am going to submit a feature request for you being able to default the date you want your dashboard to land on. Please let us know if you think of anything else. -Jessica VR Verified Reviewer Corporate Photography Training Used the software for: 2+ years ### "Xola is great! i have tried a few others, Xola is easy for my customers to navigate and thats huge" February 2, 2018 4.0 ease of customer scheduling, could not do it with other software Pros My customers are able to schedule very easily with Xola. The back office has all the info i need to change, book or move people around Cons Cant get the beta app to work with wordpress, worked with a Xola person a few months back - no luck, would be nice to smooth the process out and not have customers go to a different page to schedule Review Source Response from Xola March 2, 2018 Hi, Thank you so much for the feedback! We are so happy to see that you have found our software easy to use and navigate. It looks like you are having some difficulty navigating the Wordpress plugin. We would be happy to help with this. Please reach out to us and give us a call or email at 415-404-9652 / support@xola.com. -Kris MG Michael G. Tour Guide Food & Beverages Used the software for: 1-2 years ### "Xola provides a great way for tour guests to register online for our guided brewery tours." August 9, 2017 4.0 Organized and comfortable experience for guests, professional atmosphere (moving from paper sign-in sheets to Xola), ability to see bookings update during a weekend shift, ability to check my private tour schedule from home Pros \- Ease of registering a new group - Flexibility in creating different tour experiences - Usability across different check-in platforms (phones, computers, tablets, etc.) Cons \- Mobile app: Adjusting a group size or editing a booking is not always possible/typically buggy, which can be stressful when a tour is about to begin within a few minutes and a group is trying to check in for their tour. - Heavy focus on financial info: While this is undoubtedly useful information for tour programs that sell merchandise or charge for their experiences, I would like to see more detailed analytics on attendance info rather than just financial info. Review Source Response from Xola August 17, 2017 Michael¿ thanks for the review! Happy to hear that the platform's flexibility is helping Bell's manage the tours well. Someone from our Customer Success Team will be reaching out to get more details on what you'd like to see from the mobile app and reporting. Thanks! -Alex Debbie W. Billing Analyst Entertainment Used the software for: 2+ years ### "Xola - Great customer servie" July 27, 2018 5.0 Pros Xola is very easy to use for both the customer and business owners; making changes to email notifications, changing listings, etc. Cons No issues - any time I have had a question Xola customer service is excellent. Review Source Response from Xola August 8, 2018 Thank you so much for the review! We love hearing that you think our customer service is excellent! Talk to a Capterra advisor for free and get results within 15 minutes.