# Page 3 | Xola Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Xola the right Tour Operator solution for you? Explore 572 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132175/Xola-Booking-and-Marketing-System/reviews --- Xola 4.7 (572) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Xola ## Showing most helpful reviews Showing 51-75 of 572 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PG Pete G. Business Manager Used the software for: 2+ years ### "Have been with Xola for 3 years - Happy to recommend!" January 28, 2018 5.0 Pros We're a TO in Europe and have more or less had a good experience with Xola with no plans to jump ship. They began working with outward bound service providers in the US and when we arrived with dozens of complicated walking tours, we tested them. Xola have listened to us and made some improvements, but several are still pending and have been for 3 years. Their CEO has been notified about these service limitations (how to price private tours, how to store age banded price ranges for future time periods with 100% flexibility, and others...) and we hope he'll get on it. In general though, Xola is a big thumbs up against the weaker providers like Rezdy and Trekksoft which are both inferior to Xola. Chat support is first class (Milos, in particular). Cons Xola have hired some poor account managers in the past. They need to improve on this although I am referring to former staff who were at Xola in 2016. Now gone and all ok). Xola have a free account for start ups with only a few tours. This is only available for US customers and it's unfair. They must offer this to customers in all countries. Review Source Response from Xola February 20, 2018 Hi Pete, Thank you so much for the review. We truly value the feedback. Some of the reason we are unable to offer our flex plan to all sellers are due to payment processors available in each country can vary. If you have more questions about this please write us at support@xola.com. Happy you are enjoying the software! -Kris MG Matt G. Driver / Tour guide Consumer Services Used the software for: 2+ years ### "Very easy and convenient to use" October 26, 2018 5.0 I am an employee of the owner who uses Xola for Buffalo Pedal Tours. I really like that as I'm headed to a tour I can just open the app and within 5 seconds I'm looking at the name of the person who booked and it only shows tours that are booked for me. I really like that I don't have to "check the schedule" to see when I work, like restaurant staff, since sometimes tours are booked only a day in advanced. The notification system through email ensures I'm not missing any tours I've been booked. So overall its a great piece of software. Keep up the good work and keep improving! Pros \-I love that with my tours I can just go onto the app and check without having to keep track myself of what days I work. -The app is intuitive, clean, and easy to use. -I like that I can see my bookings on the desktop site and sync the calendar with my gmail calendar. -I like that when I get booked a tour it sends an email to me. Cons Improvements that can be made: -The desktop site does not allow me to see see the Questionnaire. I have to reference the app to see what the customer wrote. -I don't have the need for a credit card reader, yet the app asks me every time I open it. Once I accidentally said "yes" while wearing headphones and thought I may have gone deaf when I high pitch tone assaulted my eardrums. -I can't confirm a tour through the app. Its inconvenient because then I have to find the specific email and then enter my login thru a web browser. In-app tour confirmation would be much less hassle. Review Source Response from Xola October 29, 2018 Here at Xola we are always trying to improve our software for our customers! Your feedback helps us do that, so thank you! Wes H. Data & Analytics Manager Entertainment Used the software for: 2+ years ### "Easy to Use, Great Customer Service, Could Improve on Reporting Tools" January 4, 2019 5.0 Overall, we've been very happy as a Xola client! Pros Xola features a great online dashboard and an open API for easy integration. Customer service is fantastic; I've always gotten very quick responses via online chat and opening tickets with the company's IT team. Cons The reporting and analytics tools have lots of room for improvement. Xola has a lot of data to work with, but clients can only see a limited amount of it via the online dashboard. Luckily the API is a great resource for retrieving data, but obviously not as easy to use as an improved reporting dashboard would be. Review Source Response from Xola January 7, 2019 Thank you for the feedback! We are glad to see you are enjoying Xola. Our team is constantly working on new features and reporting is one of them. We recently came out with our Custom Reporting tool, that I hope is helping you retrieve more data. I will be reaching out soon to get more feedback from you on what you are wanting to see so I can report this to our team. Look forward to talking to you soon. -Jessica VR Verified Reviewer Cameraman Sports Used the software for: 2+ years ### "Xola works fine, but is kinda clunky" November 27, 2018 3.0 Pros It works to get people booked. It takes money and signs them up. Cons Difficult to make changes and there isn't a good help or tutorial button. I also have trouble getting all the roster data exported correctly sometimes. Inputting roster questions is not user friendly, because once inputted I cannot drag and drop the order Review Source Response from Xola December 2, 2018 Thank you for your review! We are sorry to see you think it is difficult to make changes to bookings. We do have the Modification Gear and bar to help make these changes. I would be happy to get on a call with you to go over these and to get any other feedback you may have when it comes to the types of changes you are making. We do have our Xola Help articles(https://help.xola.com/), along with our 24/7 Support Team that you can reach via phone (415- 404- 9652), Chat, or Email (support@xola.com) to help with any questions you may have. I would like to know more about what you are wanting to see for the roster, so I can help or put in a feature request for you. Look forward to hearing from you soon! -Jessica SG Sean G. Tour owner Recreational Facilities and Services Used the software for: 1-2 years ### "First-rate support" March 22, 2020 5.0 Pros The strength of this company is the fantastic support it provides for its clients. This is both at the set-up stage, and also after implementation has started. It is available 24/7, and if the on-line platform is not sufficient to solve the technical issue or the user-end challenge, a telephone conversation can be easily scheduled. This was even the case at the beginning of my using the platform: I was unfamiliar with the product and needed a lot of help to navigate the site initially. This is natural, of course, but what surprised me was when I had not used a particular function after a period of time (and so I had forgotten how to perform a specific function), the support team was extremely patient with me and with my rather elementary question. The support continued as I made non-standard bookings for my bicycle tours - each time I contacted them, the support team walked me through the necessary steps. They were helpful, polite, and understanding. Sometimes I felt embarrassed by my requests (oh, of course - duh!) “I’m sorry for bothering you” I would say afterwards, but they never made me feel the question was unjustified. In sum, I have only good things to say about the interpersonal contact I had with Xola. I would rate them 11/10 for this aspect. The platform itself is a good one, although there are some minor limitations for my purposes that I experienced. A few little tweaks for payments and bookings would be good. 8/10 in this category. Cons No difficulties, just a couple of limitations for payments and parameters for booking. Review Source Response from Xola March 24, 2020 Dear Sean, Thank you for such a glowing review. We're so glad you love our support and we're always happy to answer questions and appreciate your honest feedback about our product. Best, Sophie MS Matthew S. Director Of Operations Events Services Used the software for: 2+ years ### "A great investment for online reservations & ticketing." September 29, 2022 5.0 Exceptional service & support. Pros Solid, very well thought out, very few issues and outstanding support. Cons Xola lacks Fraud control tools. Basic things like black lisiting customers & cards. Reason for choosing Xola Ease of use & speed of support follow up. Switched from [Aluvii](https://www.capterra.com/p/159012/Aluvii/) Aluvii was complete S###T Review Source Response from Xola December 6, 2022 Thank you for the feedback, Matthew. Glad to hear the design and support are working well for you and your business. Luis Jared P. Web Developer Sports Used the software for: 2+ years ### "Need some extra features - Great App" January 11, 2019 5.0 We have been working for years with Xola and everything goes great, we love it! If only we can have this extra info in the booking detail it would be cool. Pros Is easy to use, my customers find it useful and the best feature for our business is to get Google Analytics data and the new Xola custom reports. Cons We really need to show more info in the booking detail not just day picker. Maybe some custom fields like a map, conditional inputs, description, etc. I know we can get this info in the questionnaire after booking, but we believe that displaying questions like "you need pick up?" "are you arriving in airplane or cruiser?" Review Source Response from Xola January 20, 2019 Thank you for your feedback! We are happy to see you and your customers love Xola. I am going to put your feedback about the booking details page into our features team. If they have any questions they will be reaching out. Thank you again for your feedback! vM victoria M. Operations Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "From paper reservations book to online office" September 17, 2019 5.0 Canʻt say enough good things about our experience with Xola. We have been with them almost from the beginning and they have grown and adapted to meet our needs perfectly. No more paper reservations book, writing in pencil so we can erase cancellations, storing of waivers in banker boxes for years on end... Xola took us from 20th century to modern day office, and allowed us to give the clients online booking options too! Pros Xola has allowed us to have our reservations in the cloud, accessible from our mobile devices... allowing us to make adjustments to existing reservations or rebooking clients on the fly, in the field! And Xolaʻs prompt integration of Smartwaiver allowed our office to go paperless, which is huge! The storage that was dedicated to record keeping was swallowing our office up! Now we have space for the clients in the office, but they can also make their own bookings online through Xolaʻs html buttons, which we can customize to suit our needs! Cons Sometimes the code can get a little buggy on small things, like scroll-bars in the windows. But any time thereʻs a big issue, Xola is prompt to resolve it! Review Source Response from Xola September 18, 2019 Hi Victoria, Thank you so much for sharing this glowing review! We're glad to have had you for so long and look forward to continuing to work with you and your team. Thanks, Sophie Chris D. Director / Marketing and Promotions Manager Used the software for: 2+ years ### "Xola has made my business function with ease and automation!" February 2, 2018 5.0 Xola is feature rich so we have gained many benefits across the board for our company including enhanced financial / sales reports, better understanding of our customer demographics and most importantly increased sales / conversions via our website. Pros The software is wonderfully coded and designed, but the on-going support and development are always on target for exactly what my business needs. Cons We have a unique way of selling / booking customers and while we have been able to use Xola's rich features to make a work around I wish I could simplify our booking process with Xola. Sadly I know this is a developmental issue and only affects a very small portion of it's users like my company. Review Source Response from Xola March 22, 2018 Hi Chris, Thank you so much for the review! We are happy to see that you are finding Xola to be full of rich features. -Kris Michael L. Information Technology and Services Used the software for: ### "Simply The BEST Online Booking Software" June 12, 2014 5.0 As a web developer and owner of Web Development Corporation, I have worked extensively with XOLA. I have seen the direct correlation between using XOLA versus other online booking systems for activity providers. My experience has shown that their usage of modal windows versus sending potential clients offsite to book activities or appointments matters; it translates directly into more sales for my clients within the booking industry. Case in point: My client, CaptainSanFrancisco.com started off using XOLA as a platform to handle his bookings for his private charter boat. After a couple weeks he received a ton of bookings; however, he received a sales call from a competitor known as ZOZI who enticed him with promotions which never went through. After switching from XOLA to ZOZI his sales fell dramatically because ZOZI's software was extremely confusing, not user friendly and it directed users away from his website where they would subsequently click the X button in the upper right hand corner due to frustration. I consulted with my client and I let him know that he ought to switch back to XOLA. Upon doing so his sales immediately increased back to the same level as they had been before switching away from XOLA. He is now a satisfied customer and XOLA is empowering his business. XOLA is simply the best online booking application which is engineered for higher conversion rates and I would give it more than 5 stars if it were possible to do so. Thank you very much for helping me help my client. To view our XOLA implementation please visit: http://www.captainsanfrancisco.com/book-now/ Pros Booking window is modal and doesn't send user offsite. Very intuitive, Easy to book. Easily implemented code which is automatically generated. Bookings are synchronous with calendar, Friendly Staff Cons There are no Cons. Review Source Response from Xola September 5, 2019 Thank you for the review! We like to hear stories like this that allow our customers to feel empowered. Thank you for sharing! Matt V. Recreational Facilities and Services Used the software for: ### "In a crowded field, Xola stands out" June 17, 2014 5.0 Kern River Outfitters has demoed, installed, and sampled four other online adventure booking software companies in the past year and a half. Xola is the best out there. Here is where Xola stands out: 1. They're not going anywhere. They have funding, this is not a "side" project. Screwing in booking software is serious business. Once in, it's a pain to undo. A pain for you, your business and worst of all, your guests. The Xola team is committed to the long term, and are not going to disappear anytime soon. 2. They update their product. Two other booking companies that we examined had decent prices, nice sales reps and the companies using their software seemed happy enough. Except one problem, they never issued updates or improvements. They coded it a year or two ago, considered it done, and have just sold it since then. Not Xola. Every month, there's something new. And we love that. Mobile booking, yes. Gift cards, yes. Multiple bookings per guest, done! This is just a sampling of what they've rolled out in the last year. 3. Dedicated, friendly support. I've called Del at 8pm on a Friday, he answered and helped me out. Despite me often asking questions that can be found in their helpdesk, I get personalized answers every time. (Sorry about that, by the way). If I have a suggestion, they'll examine it and get back to me on what they think. Sometimes my suggestions are crap, but they'll still listen to me. 4. Affordable for every outfitter. Small guys, big guys, they have pricing options. Pros \-Pricing options for every size company -Constant improvements/updates to their software -Friendly, fast support. (A Middle Fork guide on staff.) -Decent funding. Extremely committed to the long term. Cons \-Twice I came across minor bugs. I reported them, and they were fixed in a few days. Review Source Response from Xola September 5, 2019 Thank you for the review! We are happy to see that you feel taken care of and that Xola is a stand out in the booking software industry! FG Frank G. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "The most efficient, best priced, highest quality customer service team in the industry." March 29, 2022 5.0 Absolutely the finest product for booking, scheduling and back office management of payments, refunds and cancellations on the market today Pros With very little experience, I was quickly able to master the editing and programming to tailor the needs of my business. A Cons It was very easy to attach Xola to my website for seamless booking of our activites. Reason for choosing Xola Support Support Support! 24/7 access to very well trained team that responds instantly. Review Source Response from Xola April 18, 2022 Hi Frank! Thank you for the review. We are glad to see you are loving the product and it is helping your business! Also, thank you for taking advantage of our 24/7 support team! ES Ernie S. Graphic Designer Graphic Design Used the software for: 1-2 years ### "Xola for Escape Rooms" March 8, 2019 5.0 We use Xola for our escape rooms and it's a complete breeze. We haven't come across any buggy software issues or things of that nature that prevent us from managing a business, especially one that's very dependent on a booking software. We like the new split-payment function and overall the investment that the team makes to continually upgrade and develop Xola. Several other competitor booking softwares have reached out to us trying get us to switch but really, if it ain't broke why fix it. We're very happy with Xola and look forward to future developments from its team! Thank you for helping us run our escape rooms! Pros I believe the best feature about Xola is its customer support. Their chat function is extremely handy when you've got a last minute question or need a quick tutorial on a feature. Plus the staff is very friendly and will always guide you through any difficulties you may encounter. Cons The thing I liked least about Xola is just learning a new software but that comes with anything worth doing. At first it seems as it may be a daunting task to learn new software for your business but the ease of use is beyond amazing and again, customer support is second to none. Got questions? They've got answers! Review Source Response from Xola March 14, 2019 Thanks for the review! We love to see you are loving Xola for your business! Also, happy to see you love customer support and think they are amazing, we feel the same! Nicholas M. CEO Entertainment Used the software for: 2+ years ### "Great experience with Xola - highly recommend! " July 24, 2018 5.0 We do not pass fees on to customers and we have a clean and robust booking system. Reliable and innovative, I really like the Xola team and customer support. Pros The focus on customer interface. We are customer-first in everything that we do and it is apparent that Xola is as well. They innovate quickly and their team is great. Cons Their reporting and tracking is average, but improving. We requested a few things as we are growing, some of which have been addressed, while a few have not. Review Source Response from Xola August 8, 2018 Thank you so much for your review. We think our team is great and we are glad to hear you do too! I would like to reach out to you and see which issues with reporting that have not been addressed. Look forward to talking with you soon! -Jessica LR Laurie R. Owner Entertainment Used the software for: 2+ years ### "Pub Cruiser Bikes" September 3, 2019 5.0 Pros I like everything about it and love the Bots that run specials. This has worked well with us. Also, I like the integrated waiver with Wherewolf.com.. Cons Cost is high unless you do the one where it basically passes the % charge onto the customer. I wish it had the ability to assign more than 1 bike to a time slot so that both of my bikes could run the same schedules and we did not have to have a bike 1 and a bike 2 schedule. Alternatives considered [Bookeo](https://www.capterra.com/p/117299/Bookeo/) Reason for choosing Xola It is a much more sophiscated system and I like the reports feature way more than Bookeo's. Review Source Response from Xola September 5, 2019 Thanks for the review and feedback! Happy to see you are enjoying our Xolabots! As far as the assigning more than one bike to a timeslot, we are coming out with a way to do that soon. We will send out more information about this once it is completed and ready! TM Tanner M. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Xola for the win" November 10, 2016 5.0 Xola was our first choice software for our new business and we are glad we went with them. Starting a new business is always tough but working with Xola gave us a quick launch with great insight and tips from their staff. Xola is constantly improving, offering education and studies on the tourism industry and is a quick phone call away. We are always looking for the most efficient way of doing business and clearly Xola is as well. Our calls are on time and our questions are answered. The UI is straightforward and robust. Something we were unable to find in other software. The costs are clear and easy to manage. Our contact at Xola regularly checks in with us and we have created a relationship that ensures our needs are met. We are looking forward to growing our business with Xola. Pros User Interface is simple but robust. There is no sacrificing ability for the sake of navigation. Cons Refunds have to come out of your xola account, there is a balance that stays in your account and gets sent to your account according to your desired time frame. If the account is empty and you need to refund a customer you have to load money to your account. This is supposed to change as we discussed it with our rep and they were already working on a solution. Review Source Response from Xola November 10, 2016 Hey Tanner. Chris here. Thanks so much for taking the time to review. I've enjoyed getting you setup with Xola and helping you get your business off the ground using our system and also giving you the 'best practices' based off of all the other pedal taverns who use us. Next year will be a big year for you and I'm excited to see you grow. In regards to refunds, we are totally restructuring that work flow and will have a new solution soon with plenty of time before your next season. Take care and talk soon! PC Pamela C. GM Hospitality Used the software for: 2+ years ### "Jousting over the Cliffs and the Ocean" August 29, 2019 5.0 Pros Best customer service ever User Friendly In comparison to Fare Harbor and Peek Pro - Hands down best!! Love the Loading screen phrases. They always make me smile Rescues are the stuff Cons not being able to use same guest email twice not being able to delete guest emails affiliates are not alphabetized in settings not being able to have more than 1 code on a reservation Reason for choosing Xola Xola was a much more advanced product Switched from [Square Virtual Terminal](https://www.capterra.com/p/190305/Square-Payments-Processing/) The rep sold us on the ease of this reservation system Review Source Response from Xola September 5, 2019 Thank you for the review and feedback! You can now merge customers together that have the same email, so this should allow you use the same guest email if needed. I have taken notes on the rest of your feedback and will bring it to our product team. Please reach out anytime with any feedback you have, it is customers like you that help us grow our software to be the best! MG Mário G. Hotel Director Hospitality Used the software for: 1-2 years ### "Wine Tourism " April 4, 2022 5.0 I've been using XOLA.COM for more than one year, and it's been an outstanding experience. All the features that you need to run online sales are present. The support is excellent. Overall, after using Regiondo, Bokun and Fareharbour, I found the app with exceptional features Pros The software has all the features you need to accept online bookings, as well marketing tools. Cons The only thing to improve is the translations. It could have more OTA's connections. Review Source Response from Xola April 25, 2022 Thank you for the review! We are glad to see you are loving our Software! Please reach out to us anytime with your request for OTA connections and we can see what we can do. DM Deborah M. Owner Entertainment Used the software for: 6-12 months ### "Everything I need and Quick Support" August 28, 2019 5.0 We need to have an online booking system for a variety of services and the program accommodates those needs. I have tried a few other programs prior to Xola but have not had the need to look elsewhere since using them. Pros Ease of use. Setting up the new listings is fairly easy, even if there is a lot of details to fill in each time. Customer service is top notch and usually always available on chat! Cons No option for more POS style bookings. We have a lot of walk in customers who combine different activities but when making a booking for those though Xola at the counter, we have to creatively enter the activities. We have an arcade setting with Escape Rooms. Our arcade are is Virtual Reality with booth space rentals with various time slots. It is too difficult to create a time slot for each time and booth. Switched from [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/) Some did not work well with Wix website. Some were to difficult to figure out. Some did not have a nice looking screen. Review Source Response from Xola September 5, 2019 Thanks for the review and feedback! I would love to get more information on your feedback and see what we can do to help you and your business. I will be reaching out soon to get connected. - Jessica ML Mike L. COO Used the software for: ### " Efficient, Effective, Perfect! " March 24, 2014 5.0 Our adventures in trying to find the perfect online booking tool went from designing our own custom platform to using tools that were so big and had so many features they were cumbersome for our staff and nearly impossible for our customers. Needless to say, sales were down, customer satisfaction was low and our staff morale even lower. Then came Xola - an elegant and simple solution to our problems. With features the 'bigger and better' systems are trying to upsell you on, Xola has them all built in, it literally runs itself. Translation: less time working the system and more time with the system working for you. Pros: For our customers, a quick way to check out. No more getting shuttled to multiples screens or worse to a completely different URL! Confirmation emails getting to clients within minutes that contain all of the information they need to know to enjoy their outing. For our staff, a simple back office view with few buttons that make booking reservations quick, checking in guests fast and booking walk-ups a pleasurable experience. The analytics component provides all of the information we need to determine how our business is doing, providing the metrics that matter the most in a manner that's both comprehensible and effective to make quick decisions about pricing and performance. Last but certainly not least is the Xola method of distribution. We can provide check out points throughout our website and through partner websites. We can easily create discount codes and special coupons and feel comfortable that redemption will be easy for our customers. There are so many great features built into the Xola platform, we have saved time and money and with the level of customer support, downtime is a thing of the past, answers are quick and solutions are always an phone call away. Now: Sales are up almost twice what they were at this time last year, online conversion are up nearly 12%, customers are happy and we are getting outstanding reviews on sites like Trip Advisor, thanks to Xola's automated post experience emails. Seeing the entire range on online booking options that are on the market (and some that are not), this is by far the most intelligent system out there and it keeps getting better. Cons: N/A Xola knows who they are and knows who they are not, makes them the perfect solution for small to medium business who want to grow. Review Source Response from Xola October 7, 2018 Thank you for the feedback! We are happy to see you are enjoying Xola! You are right we know who we are and we know we love our customers like you! JC Jeff C. Director Entertainment Used the software for: 6-12 months ### "Potential for more harm than good for your business" December 20, 2019 5.0 Xola is not a reliable platform that I would recommend for any savvy business owner. A reliable platform does not suddenly increase it's pricing 10 or 20 fold arbitrarily. If you are evaluating Xola, take a close look at their pricing. I hope that they have changed up their pricing plans by the time you are reading this, because they are tops in terms of feature set, look and feel and customer support. Pros Xola has the BEST feature set, an amazing look and feel that your customers will love and they have a solid support team - the friendliest and most helpful ever. Cons In March 2020 they are rolling out a new mandatory pricing plan where they will take a large percentage of all bookings rather than a monthly fee. For us it means going from $200/month to $2K-$4K+/month depending on our sales and marketing. Reason for choosing Xola We actually are now re-evaluating the alternative products because we have decided to switch from Xola to either Bookeo, Quinbooks, Fareharbor, CheckFront, Timely, Resova, Bookly. The only reason we are switching is because of the pricing plan. Review Source Response from Xola January 8, 2020 Hi Jeff, Thanks so much for taking the time to let us know how much you love our features. We did announce a pricing model change aimed to make our platform more accessible to business of all sizes. Everyone can now get all features at no cost. And moving to a transactional model ensures that after not raising our prices for the past several years we won't have to in the future either. It also aligns goals so that we succeed when you succeed! We hope you'll consider the benefits of Xola with this new plan as we'd love to keep you as a customer. Best, Sophie JA Jack A. Director Sales and Marketing Used the software for: ### "Xola helped bring our business into the 21st century!" April 28, 2015 5.0 Whitewater Adventures has been running the Upper Cache Creek in California for over 30 years. Until recently we didn't do online booking, and as a consequence the poor office staff had to hand type detailed booking notes and run credit card payments nonstop during the rafting season. Upon joining the team I immediately began searching for a cloud based solution to Whitewater Adventures online booking needs. While poking around on other outfitter's websites and on Google I kept seeing the same name come up at the top of every "best booking system" list. That name was Xola. After scheduling a demo time I was contacted by Delamon, one of Xola's biz/dev representatives. Delamon proceeded to walk me through an hour and fifteen minute in-depth demo of many of Xola's features, including how to set up a trip listing, how to collect and track customer information, how to utilize Xola's powerful marketing and customer outreach features, how to integrate Xola with our website, and much, much more. In these times of outsourced and call center driven sales and customer service Delamon stood out with his positive attitude, clear communicative style, product knowledge and professionalism. As for the booking system itself, well, all I can say is that the reviews weren't exaggerating . The Xola online booking and marketing system is, simply put, a pleasure to use. It is unbelievably robust and well thought out. The booking process is incredibly simple and straightforward. Just the other day I was training one of the office staff on how to use it and I was able to take her from never having seen the program to being totally able to set up her own bookings and create trip listings and add-ons in less than 30 minutes! Creating trip and product offerings through Xola is a breeze and there are multiple options for up-selling through their brilliant add-on feature. Things like trip times, dates, deposits, accepted payment types, built in credit card processors, customer questionnaires, automatic dropped checkout emails and conformation emails, driving directions, lists of what to bring, and much, much more are easily entered and even more easily customized for every listing that you want to create. I really can't recommend this service enough. The care and effort that the Xola team has put into their product and into supporting their customers through the onboarding process has been deeply appreciated by everyone at Whitewater Adventures. Review Source Response from Xola November 4, 2018 Thank you for your review! We are glad to see you are enjoying Xola! Diana M. Co-owner Used the software for: 1-2 years ### "Outstanding service 24/7" April 2, 2018 4.0 Pros Ease of scheduling staff for our games. Able to access full desktop version on mobile. Clean and easy to use for end users. Cons Can't get API with flat rate version. Occasional bugs on android browser (app will be great but not fully complete.) Need to be able to over ride feature that prevents guides from being assigned to overlapping events. Review Source Response from Xola April 17, 2018 Hi Diana- Thanks for taking the time to leave a review and I'm happy to hear you are enjoying our customer service. I will be sure to pass your guide management feedback onto our Product Team. It's always helpful to hear form customers about how we can improve our features! As for API access, it is available with the Enterprise Subscription. If you are interested in upgrading to that, don't hesitate to reach out to the support team! Best, Sophie DD Dave D. Owner Sporting Goods Used the software for: 1-2 years ### "Best booking software available " September 20, 2022 5.0 Excellent experience Pros I love the reporting and simplicity of the user interface . Cons Multi day booking feature is a little rough . You have to book each day individually instead of just clicking number of days . Review Source Response from Xola December 6, 2022 Hi Dave! Happy to hear the reporting and usability are big wins for you! Bill E. Owner Recreational Facilities and Services Used the software for: 1-2 years ### "Solid booking system." September 4, 2018 5.0 Makes inventory management much easier, makes it easy for customers to quickly adjust their plans based on our gear availability. Pros Seems to be really dialed in to rentals and inventory management. There is a lot of information to juggle, and Xola has done a fairly good job of organizing the interface accordingly. Anyone on our team can operate the dashboard. Cons No POS integration means I'm running two sets of transactions in our retail shop. Would love to have a POS and Rental/Reservation system that was unified. Review Source Response from Xola September 5, 2018 Thank you for the feedback! Our Team did a great job on creating the feature for inventory and we are glad you see it too! I am going to submit your request for a POS system within Xola to the team. Please keep the feedback coming, this is what helps Xola grow. -Jessica Talk to a Capterra advisor for free and get results within 15 minutes.