# Page 2 | Xola Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Xola the right Tour Operator solution for you? Explore 572 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132175/Xola-Booking-and-Marketing-System/reviews --- Xola 4.7 (572) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Xola ## Showing most helpful reviews Showing 26-50 of 572 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DT Donald T. CEO Consumer Services Used the software for: 1-2 years ### "The Invisible Engine Powering Seamless Bookings" March 24, 2026 5.0 Xola isn’t flashy. But it is the kind of software that disappears into your workflow. If your business depends on bookings running smoothly, Xola is less like a tool and more like a dependable co-worker who never calls in sick. Pros Xola feels like it was built by people who actually understand the chaos of bookings and last-minute changes. Xola is great at Automation - It Feels Like Hiring an Assistant! Confirmation emails and reminders —Xola quietly handles the repetitive stuff so you can focus on other needful things. Cons Even a well-oiled machine has a few squeaks: It has Customization Limits in Certain Areas While flexible, there are moments where you wish you could tweak just a little more without needing workarounds. Review Source Nikita V. Marketing Manager CRM Machinery Used the software for: Less than 6 months ### "Easy to maintain booking system" June 17, 2024 4.0 Pros Tours and calendars were easy to setup in a new platform. Cons Limited connections to other tools, making it harder to sync calls with appointments Review Source Response from Xola September 19, 2024 Thanks for the review! Please reach out to our support team and let them know which tools you would like Xola to integrate with. They will pass this along to our integrations team! SD Susie D. Owner/Office Manager Sports Used the software for: 2+ years ### "Responsive to needs and continually improving the software from my feedback." February 2, 2018 5.0 All booking info in one place and so easy to keep on track of what is coming up for both myself and my employees. Also, easy reporting to see trends, end of month reports, etc. I can access the info from anywhere - even when away on vacation. Also, I believe more customers will book, when it is right there with a "book now" button - they don't need to call, or email and so they do more impulse scheduling. I even use the feature to be able to contact those that don't complete a booking and it almost always results in a booking, once I've had the chance to contact them and answer the questions that may have stopped them from booking on their first impulse. Without Xola, I would never have even known they were considering booking....that results in more bookings and more satisfied customers. My customers all rave about the ease of booking - Happy Customers means repeat customers. Pros Ease of Use and Customer Support -- I looked at many companies and did demos prior to making my decision to go with Xola. Xola is, by far, the easiest to use of all the companies that I demoed. Inputting product, making changes, updating info is all easy and very intuitive to use. When I can't easily figure something out, Xola's 'chat' feature is AWESOME! There is always someone there to quickly guide me through with very little or no wait time. They walk me through the process via chat and once even offered to call me, instead, so they could more easily guide me through how to do something. If I have a need that Xola can't fulfill, they immediately send that to their development team and in most cases, I get an email or call saying the feature (or a similar one) is now available. I've had offers from other companies that may be less expensive - but am so impressed by Xola's customer responsiveness, that it would take a LOT before I would make a change. VERY happy overall with my choice to go with Xola! Cons Calendar does not show multi-day events (only the first day shows). Also - only allows for 'group' or bulk discounts on same item. I would like a way to have the system give "Xth purchase free" - for example - so once someone has booked 2 items, it could prompt them with a "Buy one more and you get a free one". I saw other companies with this capacity, BUT then they had other things that I did not like. Overall - Xola has more Positives for me, than negatives. Review Source Response from Xola March 22, 2018 Hi Susie, So happy to see that both you and customers enjoy using Xola! Your feedback helps us improve our software. Cheers! -Kris DW Dean W. Co owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Extremely easy and streamlined interface. " April 4, 2022 5.0 Our experience has been tremendous. We tried researching a few other options and none of them compared. Just based on customer service availability alone! Pros I had use this product when I was an employee of another company. When I started my own company, I searched at other booking solutions and none of them compared to Xola. The interface, the booking fees, the ease of setting things up. The walk-throughs and most importantly the customer service chat feature that’s available around the clock is invaluable! Cons NO GROUPON INTEGRATION… and to be able to get more in-depth through the iPhone app Reason for choosing Xola They didn’t have 24 hour customer support. When we ask questions they could not respond quickly or accurately. Review Source Response from Xola April 18, 2022 Hi Dean! Thanks for the review. So glad to see you are using our customer support and love it! I did want to let you know we do have a Groupon Integration and I would be happy to get this set up on your account. Please feel free to email me or support when you want to get this set up. AH Anna H. Operations Manager Sports Used the software for: 1-2 years ### "XOLA is amazing for many reasons, but they need to speed up their process for fixing bugs" January 24, 2019 4.0 XOLA excels in many ways at many things, especially customer service, helping you learn, and ease of use. However, when there are things that don't work well for you, it feels like you are up against a wall and you just have to deal with bugs, and they give the impression that these things won't be changed for a long time, and maybe never. You just have to love it for the awesome things it does and accept the frustrating things it doesn't do. Pros The best part about XOLA is their customer service. You can instantly chat with somebody at all times, and if you need to call and talk to a real person that is easy too. I cannot stress how amazing this is, as we have all spent hours going around in circles with customer service with other companies countless times. Sometimes for me to the point of frustrated tears. XOLA sets the standard for how reachable and friendly and helpful all customer service should be! XOLA also makes certain things incredibly fast and easy to do. You can tell a lot of thought has gone into functionality and usability, such as navigating through the site. Cons My biggest complaint is also about customer service. You can easily talk to somebody and they will help you figure something out or teach you how to do something. However, sometimes I need to do things that XOLA is not capable of, and I feel that being able to do them is extremely important. In this case they simply say they will forward your request to their development team, and maybe someday there will be a meeting about it and it might get changed in the future. Sometimes when you tell them what you need to be able to do they disagree with you, which is odd, because they are not the ones actually using the software to run a business! One example is I need to be able to remove credit card numbers attached to people's accounts. This is very important for many reason, one of which is sometimes they belong to an ex-spouse, have been cancelled due to fraud, are cards they don't want you to charge any more, etc etc, and when collecting a balance it adds tons of time and correspondence with clients to figure this out. This is one example of many things that you can DO on XOLA, but you can't UNDO. Like when you accidentally enter a person on the questionnaire, you can't delete that person. I just think when you tell them things like this that seem really logical and practical they should be able to change them, or at least make you believe they understand it is important to your daily functioning and that they will try to change it. Review Source Response from Xola January 27, 2019 We are happy to see you love our customer service! I can understand the frustration that goes into a system not functioning how you need it to and that our process to resolve this seems slow. We take every request very seriously and want to make our customers happy with our software. I would be happy to set up a time to talk and discuss our process a little more in detail with you and also get more feedback from you on how we can handle these differently. I will be reaching out very soon to set up a time for us to talk. -Jessica Caitlin M. Operations Manager Used the software for: 2+ years ### "Excellent interface and usability but rigid in its features and customization" May 3, 2018 3.0 Easy to train staff, nice mobile features. Pros Easy to train staff on. If you can work an iPhone you can work on Xola. Good mobile access for staff Cons \- Very little customization available for unique businesses - Limited accounting reports that take heavy editing in Excel to get the needed information - Organizes by customer email instead of name, can create major problems. - Europe based support team so finding a time to connect with them can be tough - No ability for Admin accounts to make edits or corrections to individual sales, especially frustrating on the accounting side. - No archiving feature for product listings. So old products remain on all active inventory lists, becoming very cumbersome to search through. - Easy software for small/medium sized companies, not good for larger companies - Limited marketing features and hard to customize - The biggest issue for us is limited reporting especially on the accounting side. For database software, that is a huge drawback. I should be able to create and run custom reports on all of the info in the system but your stuck with a rigid structure that you then have to edit and narrow down in Excel, taking lots of extra time. We won't be able to stay with Xola as we grow unless this feature improves. Review Source Response from Xola October 3, 2018 Hi Caitlin! Thank you for the candid feedback. We really appreciate customers like you who give us the feedback like this so we can grow. I wanted to address your concerns and reach out to you over some of them as well. We have some new features that I believe your company will benefit from and I am going to make sure they are turned on for you and that you are aware of them. Our Support Team is based out of US as well as Europe so we can give 24 hour support. You can reach out via chat, email, or phone anytime of the day and there will be someone available to help. I look forward to connecting with you to talk over your feedback soon! -Jessica VR Verified Reviewer President Airlines/Aviation Used the software for: 2+ years ### "C'MON features!" December 18, 2017 4.0 Pros I started with Xola back when the booking software genre was almost nonexistent. Back then there was Bookeo and that was about it. Now I get a sales call every week from competitors. Peek Pro seems to be the only software that is more feature rich but they are pushy and spam your customers if they get ahold of your data base so beware about them. Xola has an easy and beautiful interface. Non-pushy sales people. Help when you need it. Great ability to manage customers IF you never have to reschedule. The cost is lower than other companies if your doing volume greater than 5K a month. A good choice but you need a dedicated reservationist if you are offering an experience were rescheduling is common. Cons When pricing out a booking software company for your business consider the cost of an employee to manually have to reschedule your customers if your experience is prone to cancellation i.e. rain, wind, snow etc. and add it to the monthly cost of Xola to get an accurate idea of the true cost. The point of having a booking software is so you can concentrate on running your business and making it grow. Playing secretary is part of owning a small business but when it takes from R&D, marketing, quality of life it can kill you. Xola only allows your customer to book and reschedule themselves prior to their scheduled date. If you cancel the day of the adventure the customer has NO ability to reschedule if your experience is cancelled due to weather. If you are in a tourist area where you don't have an option to reschedule people because they are on vacation or the experience that you provide is indoor and cancellations rarely occur Xola is a great choice. If your experience is subject to weather and you take the entirety of the experience cost in advance, Xola has fallen behind severely compared to the the other big name in booking software. I provide Hot Air Balloon rides in an area that is prone to strong winds and rain during the season. My demographic is local and I sell my experience to customers that can and know that rescheduling is normal. I leave a recorded message the day of the flight and if the flight is cancelled there is no way in Xola to email the passengers a link to reschedule! Xola allows the customer to select another date prior to the experience and you can set those perimeters but after the customers first date choice, if it is cancelled, that is where you are left back in the 80's. In order to get your customers rescheduled on another date you need to do it over the phone and manually move them in Xola and online for it to move in real time. Xola has completely missed the boat for the experience provider that has to cancel for environmental reasons. I have submitted this feature request for two years now and it has shown no movement. They said it is not a common feature request and told us we could give the customer a "store credit". A credit sounded good until we realized that the customer would have to put al their personal detail starting with their name again to go that route. That is just not an appropriate thing to have your customers who are paying good money have to do and it looks unprofessional. I know for a fact two other operations left Xola for a booking company that offers a solution to the common problem of rescheduling for us outdoor providers. I think that they perhaps specialize in the hiking tours, or biking tour company that goes wind, rain, or shine and just refunds their customer if they cancel. Perhaps most of Xola's merchants operate in tourist areas where the customer does not reschedule because they are going home from vacation. The irony is that they offer our customers a great option to reschedule themselves prior to their first date. Why not extend that availability to after the date in case the experience is cancelled and the customer doesn't want a refund or via policy has to reschedule. For customers booking online, selecting a date and paying is seamless. The merchant can customize a checklist for the customer i.e. what to bring, what's included, a map the meeting point. We receive just the odd phone call asking for clarification and payment is quick. On the other hand we need to hire staff to answer the phones just to rebook our customers on days it is raining or too windy to fly. On average another 40 hours of phone calls and talk time is added to our expense because of the lack of a customizable reschedule link we could send our customers so they could reschedule themselves. Customers like not having to leave voicemails if we are on the other line and %95 of customers would rather NOT wait to speak to a reservationist to go over dates that may or may not be filled. It's really frustrating and I do not believe we are the only one or one of the few merchants that need or would find a simple reschedule feature useful as they have implied to us. The only other con is that they now leave the price on the gift certificates when a customer buys one. This was not always the case. Xola has a mailable and printable gift certificate option which we utilize heavily and you can now offer experiences at a discount but they for some reason notify the recipient of the price. We have been told and agree with several of our customers that leaving the price on the gift certificate is tacky. It has not always been that way, just with the recent update. I understand if you are giving a cash card to someone, you would need and want the recipient to know the price to avoid an embarrassing moment at a store or restaurant but who leaves the price tag on a gift? Xola gives the recipient a code so the recipient can book only and that process is easy but it's clear how much nanny spent and loves them the moment they get the printed gift certificate or email. We went from chasing a couple hundred bucks a week to help pay for a hobby we love and turned it in to a serious 2 person small business with gross income in the six digits, well 3 person and income in the 5 digits because we need someone to handle all the manual reschedules. Feature requests do get noticed but at about 1.5 year turn around. It's been two years since we have been asking for this. We have grown and enjoyed Xola, we just for their sake since the booking software market is so competitive now want to see them be #1 and have the client base Peek Pro does as they are a lot more ethical but we fear they won't if this feature isn't added and if the feature turnaround isn't quicker. Our review may appear negative even though we enjoy most of Xola. We understand all businesses have their little intricacies but we have been an experience provider for over ten years now and have offered many activities, rescheduling is a part of booking management no matter what adventure you provide, we and we are certain most other experience providers agree, just understand you will NOT have that option with Xola. Xola could be the best by far with just a couple more features. Review Source JP Jennifer P. Owner Entertainment Used the software for: 6-12 months ### "Come for the booking software, stay for the customer service." December 7, 2019 5.0 Positive experience, nice team, good software. Pros Xola has a ton of features that make it easy to keep everything a customer purchases all in one place. The gift card sales easily integrate with the reservation system so customers can redeem them themselves online, gift offers help us sell more of them, the CRM allows us to easily export customer info and send them targeted emails and global settings allow us to automatically send emails to customers asking for reviews or send a discount code for them to come back in. All around a great software, but many softwares have similar features. What sets Xola apart from other companies we've dealt with it their customer service. Someone is always available to answer questions in the online chat or you can easily schedule a call with a support person if you have more in-depth questions. I also appreciate that we receive emails when certain features might be down. We've used software companies in the past that don't let us know of potential issues until we are the ones reporting them! Xola pre-empts this and answers our questions before we run across any issues. Cons Because this software is very flexible and there are so many options, some of the back office features can be tricky to use. For example, when you need to process a refund for a customer, you have three options to select from (reduce booking value and refund, refund only etc.). They do a good job of labeling things with descriptions, but it can still take some getting used to and training. Also, the page that Xola takes customers to when they click Book Now on our website is all Xola-branded. It would be awesome to allow customization to this page to include our logo so that customers trust they are still on the correct website. Finally, I'm not a fan of 6% fee they are charging every customer now. This is a recent transition from a paid monthly subscription from us to an additional fee paid by our customers. After some research, it seems like this is the industry standard now, but we hate that we have to charge our customers an additional fee to make a reservation with us online. We want to encourage our customers to make reservations online so our in-store staff isn't bogged down with taking reservations over the phone. Additionally, Xola is making quite a bit more money off of us and our customers by tacking on that percentage compared to the monthly fee we used to pay. This is one of the only cons to the software. Alternatives considered [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/) Review Source Response from Xola December 9, 2019 Hi Jennifer, Thanks so much for taking the time to leave this review. Really appreciate your thoughtfulness and sharing about your experience! I'll be having someone reach out to see if we can solve the issue around the buttons re-directing but it may be a limitation with your CMS. Thanks, Sophie VR Verified Reviewer Caltain/ Mate 42'​ Bertram Maritime Used the software for: 2+ years ### "Disappointed with Xola" January 30, 2018 1.0 Pros This platform is definitely affordable and in the beginning the customer service was great. From a clients prospective the interface is user friendly and visually appealing. Cons We started using Xola over 2 years ago and although a rough start, the service was on point and customer support was helpful and speeds when it came to fixing bugs and problems. Since then it seems as if they have restructured their company drastically. Getting customer support has become a challenge. In the beginning they assigned account managers, which was great. When you called Xola you could speak directly to your account manager who knew everything there was to know about your account. Fixing problems was straight forward and right to the point. Now, it's a bit different... You can either call a get an answering machine or someone who has little to no experience or you can chat online with an agent they have outsourced in a foreign country. Regardless of who you speak with you must first catch them up again on everything you're trying to accomplish. This part is the most frustrating, When speaking to the 4 person I found it easier to just copy and paste the previous chats we had rather than trying to explain. We have been having trouble with our buttons implemented by Xola over 1.5 weeks ago. Meanwhile our clients have not been able to book online. Through pages and pages of correspondence and having the luxury of catching at least 6 of their employees up to speed on my issue. They might "might" have it done by tomorrow. We're talking about simple buttons. I would definitely do my research before plunging into a commitment with Xola. Very frustrated so far with this experience. If it wasn't so time consuming setting up a whole new platform, I would have switched to Fare Harbor long ago. Review Source Response from Xola August 7, 2018 I am so sorry to hear your disappointment with Xola. First off let me say that responding to our customer is our number one priority, so I will forward this onto our Customer Success Manager to look at. We know that setting up a platform can be stressful and we want to make your experience as stress free as possible. Please let us know if you are still having problems with your buttons and I will personally look at them and get them into the right hands for modifications. Again thank you for taking the time to leave this review, it helps us grow as a company when we can examine our weak points from the eyes of our customers. MR Maren R. Owner and Manager Entertainment Used the software for: 1-2 years ### "Generally good - but not the very best" March 31, 2018 4.0 \-- Online Ticket Booking Platform -- Online Scheduling System Pros \-- 24 hour customer support available by chat -- Clients stay on my website while booking tickets for my escape rooms using Xola -- Automated reminder e-mails -- Ability to customize questionnaire and booking requirements -- A salesperson quoted me a price and stuck to it -- Report Features -- Great Credit Card processing rate (through Stripe) -- Ability to integrate with Google Cal so staff can see when they are scheduled to work -- Instigation with Smartwaiver (limited, would like more) Cons LIMITED CLOSING OPT: You can set sessions to have cut off times. This is important but when I used FareHarbor it allowed me to keep sessions open if the session was partially sold. I would like this feature on Xola. Currently there has to be a hard cut off time -- or I have to keep the session open until it's start time. LIMITED INTEGRATIONS//NO CRM CAPABILITIES: The system doesn't integrate with MailChimp, it integrates with Smartwaiver but on a limited basis. For example if Joe books 6 tickets Xola captures Joes information. His 5 friends information is added on Smartwaiver but then I have to dig into Smartwaiver to find their info. I doesn't turn them into a customer profile even through Smartwaiver waiver is connected to Xola. It doesn't integrate with Trip Advisor Review Express -- so I have to manually enter each customer e-mail between Smartwaiver and Xola. BUGS & UPDATES: They are constantly making changes. Sometimes I log on and have to look for something in a new place (updates are always accompanied by e-mails) however, I would prefer to choose if I want to update features or not. Sometimes these updates and improvements cause bugs -- At one point a bug was impacting my settings. It took them over a week to solve the problem and I didn't get any kind of update. I always had to ask for it. I feel like complaints and requests go into a long report that no one reads. They have come out with lots of updates but none that I have requested. Review Source Response from Xola April 17, 2018 Hi Maren- Thank you for taking the time to leave this review. Your feedback, both pros and cons, is very helpful as we are always looking to improve. Good news! We recently released Enhanced Cutoff Logic. I'll shoot you a followup email to make sure you have that info and are good to go there. Also we have a Zapier integration in beta that could help you connect to more apps. I'll include that info in the email as well. I'm sorry to hear you had a bad experience with one of our updates and encountered issues. I will be sure to discuss this with our Director of Customer Success to ensure we are doing what we can to mitigate similar issues in the future. Thank you, Sophie Jose S. President Recreational Facilities and Services Used the software for: 1-2 years ### "Smooth operator, but there's definitely room for improvement and new features" January 11, 2019 5.0 Overall the experience has been transformative. However, we're coming from basically no booking software at all - before XOLA we had just implemented an extremely rudimentary home-grown solution in an effort to organize our burgeoning business and a significant shift in our business model that was producing a much higher level of traffic (and revenue.) As a result, we've been able to capitalize on these new channels and really bring our business to another level. There's hiccups, as with anything, but we've seen the software maturing and changing to accommodate and scale up, and we're very happy with the results. I recommend this software for any small to medium-sized business that is looking for a solid, smooth booking experience. As the software improves, I believe there's a very good chance that it will become a best-of-breed app and is absolutely worthy of consideration. Pros Without a doubt this is a smooth app that knows what silk feels like. The UI has gone through some great improvements that have improved the silkiness to a degree even silkworms would be jealous of, but it's clear that they're taking the time to listen to their users in the development process and that's important. Performance is more than just good, it's Tony-the-tiger great. Smooth and well executed interface. It's missing features - some of them might be important to you, it's hard to say - but the devs do a great job of listening to feature requests and we've seen real, significant improvements all around. That's the sign of a maturing application. Is it best-of-breed? Hard to say, and I'm sure there's arguments for and against, but I'll give them this: their support is out-freaking-standing. That alone is worth a few awkwardly implemented features or some gaps in how things are executed. If there's a problem, you connect to a staff that takes their support work seriously. I'm surprised they don't hop in a plane and come to your computer and help you out - they legitimately take every step just shy of that in an effort to find a solution. It's impressive and it outshines any downsides you might find in the app itself. Is there always a solution? No, that's unrealistic. But they often find a workaround and if they can't they'll make sure the devs know there's a gap that's been discovered and that needs to be looked at. Great, great support team. Cons There's feature gaps. Depending on any number of factors the software just doesn't quite fit - but it's close. Usually close enough - there's often a workaround that is... well, good enough. And you hope the devs close up the gap or shore it up and it won't get any worse. For the most part that happens, but when there's a 'feature release' you hold your breath and a lot of times you're left thinking to yourself "what? there's so much better things to have spent man-hours on than that..." To be fair, I've often found the implemented features to be useful once I've worked with them but there's still features - things I would consider fundamentally necessary - that haven't been implemented. It's a fail, but a relatively minor one. At least, for us - ymmv. Review Source Response from Xola January 20, 2019 Thank you so much for your feedback! We are always happy to see our customers enjoying our software, and be willing to give this kind of feedback as well. It is customers like you that help us grow and become better for our customers. We value your words and want to know how you feel about Xola. I want to reach out and get more information on the gaps you see with the software and what we can do to fix them. Again we really appreciate the time you took to give us this feedback and I look forward to connecting with you soon. - Jessica EL Emma L. Supervisor Recreational Facilities and Services Used the software for: 2+ years ### "Great software - Paints a Clear Picture " May 31, 2022 5.0 Great, we've been using it for a few years and now we're roughly 50% online sales/50 over-the-phone sales. Pros The ease of use is high. The dashboard makes it easy to know what's going on with a quick glance. Online bookings are straightforward for customers and allows easy communication of vital information (i.e. confirmation emails, waivers, etc.) Cons There is not an easy way to change minimum booking quantity without changing the product listing itself - it would be nice to have a quick override for this. Review Source Response from Xola June 1, 2022 Hi Emma! Thanks for the review! I would love to dig into the override for the capacity/booking min with you. Please send me an email back so we can discuss more! Izabella Z V. Managing Director Used the software for: 2+ years ### "Not happy , considering using another software" May 3, 2018 3.0 managed the bookings through this we are and escape room, we have 8 employees (we are not an accounting firm the system suggests below) Pros customer support, it is great that we get the software all set up and that there is a team to help any time. The software looking pretty. Cons if your client books 4 sessions, they get 4 confirmation, 4 reminder and 4 follow up emails, there is no option to just send them one email with all bookings listed there. in our confirmation email, you should not advertise yourself. it makes us look like we are using a free software. no. we pay a lot to use our software, so get your logo off and stop advertise yourself to out clients for free. or if advertise yourself to our clients, then you should pay us, so reduce your price. useless financial reports, useless invoicing . if a client has 4 bookings, you have to send 4 invoices only can be done from the back end. The templates are no good for the follow up emails, asking for reviews, and you cannot alter them Your mobile app is crashing all the time and doesnt give you the chance to put through coupon codes. It only can be used for checking if everyone has maded a new booking since you weren't looking. Only if you don't have your computer around. I am super disappointed Review Source Response from Xola October 3, 2018 Hi Izabella- I am sorry to see you are disappointed with Xola. We do strive very hard to listen to our customers needs and wants. I am going to send your feedback to our team and put your request into the system as well! I am also going to reach out very soon and see if I can get more feedback from you on how to make your experience with Xola better! -Jessica Joseph G. Manager Maritime Used the software for: 2+ years ### "Need more customization for coupons campaigns" July 20, 2018 3.0 Overall with some work around it's bee useful for our company. They have been steady on feature updates and made some great improvements over the year. Their customer service is great and willing to take advice on potential updates and limitations of the software. Pros Easy to use, higher level GUI that makes it easy for non-computer savvy users. Customer support has always been great, quick chat feature allows me to work in Xola and resolve simple and complex problems. Web based cloud service works great in real-time bookings, availability. System is fully able to handle online bookings, agent bookings, all within the scope of our services. It automates the confirmation emails, processes payments and sends reminders Cons We offer kayaking, super simple but we need 3 options. Single Kayak, Double Kayak and a seat in a Double kayak. To fix this we constantly have to check and double check. If we we're able to offer seats and still use shared inventory correctly we could offer cheaper rate options for budget concerned customers. We use coupon campaigns to represent 3rd party tickets / vendors. I really wish we had a backup database in case a campaign accidentally gets deleted or corrupt. Heavy RAM usage and can cause delays when we have a robust calendar and multiple tours / shared inventory System crashes when pricing is updated. Users need to log off and back on to resolve this issue. Review Source Response from Xola August 19, 2018 Thank you so much for your candid review! I would like to reach out and get more information on your business and the features you would like to see. I will be reaching out soon and I look forward to hearing from you! -Jessica JK Josef K. VP of Operations Leisure, Travel & Tourism Used the software for: 2+ years ### "Xola: Almost Perfect, But Definitely Worth It" April 8, 2022 5.0 Xola has helped us integrate all of our booking solutions into a single dashboard and streamlined the process of connecting with customers and letting them book our product easily and efficiently. Pros We love the different dashboards and views. It's versatile but very user-friendly. Cons There is no SMS feature for employees. The scheduling is outdated (have to schedule one activity at a time). Xola Kiosk is only available for admin use which is a big security risk. Can't use for brick and mortar AND mobile. Alternatives considered [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/)[FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Xola The pricing and customer support. Review Source Response from Xola June 1, 2022 Hi Josef! Thank you for the review and the candid feedback! Your CSM is aware of your feedback and will continue to advocate on your behalf to our product team. Lots of new things coming your way from Xola, and I believe most of your cons will be turned into pros! Please continue to give us your feedback as it helps us grow as a company! Alexander W. Owner/Founder Used the software for: 1-2 years ### "Best live support I've ever seen. Great product. Easy to use. " March 27, 2018 5.0 Great 24/7 customer support for me. Easy interface for my guests. Makes setting up new products and automating my web bookings very simple. Pros The Xola sales system works fantastically well. Yes, it does take a little bit of time to familiarize yourself with all of the bells and whistles, but thankfully they have 24/7 live support that is actually there and are fantastic. Not only can they explain to my dumb ass what actions I need to accomplish in order to toggle product listings and calendar settings, they will do it for me when I am confused or lazy. I love XOLA. Cons Xola is made primarily for Tour Operator style businesses offering experiences and doesn't offer quite as much dynamic customizability for selling merch to the people buying tickets from you. Yes, your customers can "Add-on" an item like a T-shirt to their ticket purchase before checkout, but the Xola software doesn't give you the chance to (a) provide a product image for "Add-on" items and (b) retrieve preferential information - like Shirt Size and Color - for "Add-on" items. If your goal is to sell extra promotional merch to your clients, Xola may not be right for you. But if your goal is to make the online reservation process a breeze for your clients so that they can easily self-serve their own booking needs, Xola is HANDS DOWN the best and most intuitive I have seen. Review Source Response from Xola April 17, 2018 Thanks for taking the time to leave us feedback, Alexander. So happy to hear you love Xola. We definitely strive to meet the needs of businesses taking bookings and have the Add-on option is there to help with incrementally increasing revenue and selling a small selection of merchandise. Thanks again for the glowing review and don't hesitate to reach out if we can ever be of assistance! VR Verified Reviewer Guide Office Operations & Marketing Director Used the software for: 6-12 months ### "Xola has streamlined our booking process and made it easier for customers to sign-up online." May 3, 2018 4.0 The overall ease of the booking process for our customers and even on the backend has been a huge improvement in saving time and being able to track all of our customers bookings. Pros Xola has really streamlined the booking process. It has made it easier for us, in the office, to manage bookings coming in and see when trips and courses are happening. If we are booking private trips or courses that are not listed on our website, we have built our backend system to allow for us to do this quickly. Xola keeps our customers credit card numbers on file in a safe and secure manor making it easy for us to take deposits and final payments prior to a trip or course. Our customers seem to find the booking process easy and user friendly. We have also integrated the use of Smartwaiver with Xola which has made tracking waivers much easier and taken the need of our guides to do it away. Our guides are still learning Xola but Xola has made it so the guides can quickly access the client information without having to send it in a seperate email. Cons The biggest thing that we wish was different was that on the calendar, during booking and on the backend, that Xola showed the length of our courses. It only shows the start date, and although this hasn't been a problem, it would be something that would be a nice addition to make life a bit easier. Along the same lines we have courses (single courses) that run Tuesday, Thursday, Saturday & Sunday and would like to be able to show the custom schedule of that course in some capacity, even just on our backend calendar to see the overlap with other trips. Review Source Response from Xola October 3, 2018 Thank you for the review! I hope that you have found our new calendar features useful and hope they address your concerns! We are glad to see you find Xola easy to use! JF John F. That Guy Recreational Facilities and Services Used the software for: 6-12 months ### "I recently moved 4 tour companies onto Xola from other options and I am happy to never look back!" August 16, 2017 4.0 Slicker guest interface as well as a more intuitive and cleaner user interface for staff. Pros My favorite thing about Xola has been the extremely knowledgeable and speedy support staff always being at the ready via email, phone or 24hrs a dang day via chat. I can not tell you how key it is to understand that hours of need to not happen between 9-5 somestandardtime but can happen at anytime. To me, having someone there to bounce questions and issues or even just log a feature request is key compared to the many other software companies that offer lame "help/knowledge bases" or "video tutorials" you can search forever and still not find what you need. I also appreciate that they are not resting on their laurels when it comes to updates and feature additions. Since I have been using Xola since Jan 2017 they have released many updates that actually have workflow function compared to "Wow.. we made it so you can add emoji's to your email signature" type of stuff I have suffered through as "function upgrades" on other platforms. Lastly I really like that the software has the ability to be cross platform and mobile and you can still have full functionality. It is helpful that they are working towards upgrading the app as they go so more actions can be tackled through there as well. Cons The mobile app for android at least could really use a "refresh" feature like on the web so I can swap between company accounts easier than restarting the app. The guide management is a growing feature so I hope more develops there sooner than later which is more about my personal workflow needs than anything else. Lastly, it is not something that has as much to do with Xola as it does with Google in that the subscribed calendar feature Xola offers does not work well with the way google imports them so I would love to see a push style calendar notification instead so those not on apple products are not left with inaccurate calendars. Again more a Google screw up than Xola but I really really want xola to rework the calendar notification option so it can integrate better cross-platform. Review Source Response from Xola October 12, 2017 Hi John, Thank you so much for your review! So glad to see that you are enjoying Xola. We appreciate the feedback. We are certainly working to address some of the improvements you recommended. - Kris Lawson LD Laurel D. Location Manager Entertainment Used the software for: 6-12 months ### "Great for simple stuff" October 19, 2018 3.0 Overall, Xola is great for everyday transactions. But it's incredibly difficult to get the behind-the-scenes data we need about those transactions and the website can be buggy as hell. Pros It's intuitive for basic, everyday needs: making reservations, taking payment online or at the door, making coupons, rescheduling reservations, etc. Most of the functions are self-explanatory. To refund someone, you click the "refund" button. To make an additional charge, you click the "charge" button. Nothing too complicated and nothing too difficult to find. Cons Behind-the-scenes stuff can be difficult to access. For example, I can't see all the people who were originally scheduled for a specific date in order to determine how many people reschedule away from that date. I also can't filter my tag searches. I want to be able to search for "all bookings with \[X tag\] between \[Y date\] and \[Z date\]." To do that, I would need to download a full report (which is NOT an intuitive process) and then manually search for these tags. There is also not an intuitive way to split payments! If the reservation has a coupon or a non-standard ticket price and they want to split payments at the door, we need to have a calculator on hand and god help us if someone on a reservation with a coupon wants to pay for more than one ticket. When a customer's card doesn't work on a payment, it won't tell me why. Which means we can't tell the customers why and there are five extra steps they need to take which is inconvenient for all. Also: it's buggy as hell. I can't refresh the page because it will log me out. I can't click the back button because that takes me to the first Dashboard (where only the dates and times show up and not the reservation names) no matter what page I am on. Two computers cannot take payment at the same time. The capacity changes don't always take. Sometimes, the website won't scroll. Review Source Response from Xola October 24, 2018 Thank you for the candid feedback! We are always striving to make Xola better for our customers. I am going to reach out and get some more information from you and see if we can't help out with the behind the scenes stuff you mentioned. I believe we have some features coming out soon that may interest you and your business. Look forward to speaking with you soon! -Jessica JH Justin H. Administrative Director Hospitality Used the software for: 2+ years ### "Solid Software for Activities Reservations" March 27, 2020 5.0 From day 1, they were very pro-active at thinking "outside of the box" on our account, from setup to go live. That was in 2016, and they have continued to deliver top notch support since then. They have also proven their commitment to continual improvement of the software over the years with lots of feature enhancements and new tools. Pros Xola has put a lot of thought into making the transaction process quick and simple. Therefore, it has a very high "ease of use" rating for both our staff and our customers. Nevertheless, it is feature-rich and carries a lot of power "under the hood", giving the admin team a number of different ways to setup listings and sales flows. The tech support is also OUTSTANDING. Cons The reporting is sufficient but not robust. They have some custom reporting options, and you can export to excel, but sometimes that can be problematic, especially if you have a lot of listings or demographics. Very cumbersome to do any type of "deep dive" into large data sets. Alternatives considered [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/)[FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Xola price point, ease of use, feature set. Switched from [WebReserv](https://www.capterra.com/p/152688/WebReserv/) ease of use. more configuration options. Review Source Response from Xola March 30, 2020 Hi Justin, Thank you so much for leaving such a positive and thoughtful review. While we have made many recent improvements to our reporting we are grateful for your feedback and are always looking to improve our product! Thanks, Sophie BL Brian L. Manager / Member Tobacco Used the software for: 2+ years ### "Xola for Small Tourism Business" December 11, 2019 5.0 Fantastic! I encourage you to look seriously at them - they are the best fit by far for us and I have interviewed and ran trails with the major competitors. Pros Allows for tours that have minimums - Our tours require 8 person to sign up in order for a tour to go (minimum). Xola handles this portion far far better than any of the other competitors and I have met with a number of them. If you do minimums, and care about customer communication, this is a must use. Software works with many options Very strong amount of features Very strong customer support Reasonable competitive pricing Great analytics They will listen to and often times implement feature requests Good integration with booking site (Yelp / Google / TA) Highly recommended! Cons App on Android can be a bit buggy and frustrating - not a deal breaker. Sometimes you may have to click buttons a bunch before it responds or have to shut it down and reload it. Won't allow you to take a call and check the app when roaming (this does work if you have active internet). Would like to see further integration with hotel and other booking companies Alternatives considered [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/)[FareHarbor](https://www.capterra.com/p/135106/FareHarbor/)[Bókun](https://www.capterra.com/p/178518/Bokun/) Review Source Response from Xola December 16, 2019 Hi Brian, Thank you so much for taking the time to leave a thoughtful review. I'm so glad Xola works for your business needs and you are happy with the integrations! We're always looking to improve and appreciate your feedback about the Android app! Stay tuned for more updates in 2020! Thanks, Sophie EC Elysa C. Owner Food & Beverages Used the software for: 2+ years ### "Ticketing Software" April 24, 2023 5.0 I have been using Xola about 5 years and have been mostly satisfied with the software. Some of my customers have told me that they have had issues with making a reservation for my tours. Pros The support is great. Every time I have needed help I was able to live chat with someone. Cons The calendar display for my customers is not as user friendly as some of the other programs I have seen. Review Source Response from Xola September 19, 2024 Thank you for the review! We agree that our support team is the best out there! We would love to hear more about how we can improve the calendar display. If you reach out to our support team, they can help get this information into the right hands. Jennifer N. Business Owner Entertainment Used the software for: 2+ years ### "Easy to use, fast responsive trouble shooting" June 27, 2020 5.0 The professional look, automated emails, easy to use customer facing links really set my business apart from competitors as looking professional and organized. Connectivity with 3rd party sites makes my life easier. I use several 3rd party vendors and have to set up back end calendars on places like Viatour, Expedia and AirBnB experiences; these companies use booking software that is so cumbersome, redundant and/or incomplete its like using caveman software in comparison to the ease and speed of Xola's software. Its also easy for my employees to use, everyone gets it 1st time you show it to them. Pros The chat feature is indispensable, questions answered/problems solved on the spot. If the tech on chat can't fix or answer a question I get connected with someone who can solve the problem within 24 hours. The updates are pretty much instant, if I make a change, its on my site immediately. Cons I would like to be able to add more review links than just one on follow up emails. Alternatives considered [Bókun](https://www.capterra.com/p/178518/Bokun/) Reason for choosing Xola Recommended by a friend. Review Source ML Mike L. Owner Marketing and Advertising Used the software for: 1-2 years ### "Almost perfect! - But missing a crucial functionality." October 19, 2018 5.0 It's been great - Xola is the clear choice for escape room scheduling and online booking payments. Pros Xola's has pretty much thought of everything and makes it very easy to manage checkouts and payments for a modern escape room. Their support is always there and willing to go the extra mile. I've been in online business since before Google was a search engine - and Xola is flat out impressive! Cons The only thing I can see that Xola can do better, is to allow the company (business owner) to redirect a customer to a specific page after the purchase has been made. That one feature would allow us to directly track all of of our Google AdWords and Facebook Conversions. ...Yes, I know that Xola has a "conversion tracking" setting... but it is not BULLSEYE accurate like when you are able to track your conversions DIRECTLY inside of your Google and Facebook Campaigns. I need to know "What ad triggered the conversion - what keyword did they click on - and then I know what is working inside of my ad campaigns." Pushing conversion tracking to Google Analytics (as Xola does now) does not allow me to do that. Let us redirect the user/purchaser to a specific page on our site - you'll give your clients insight into their advertising and they'll end up pushing more money back into Xola. Review Source Response from Xola October 23, 2018 Thank you for the feedback! Here at Xola we strive to meet the expectations of our customers. I am going to send your feedback to the team as a feature request and let them know your concerns about redirecting the customer to another page and conversion tracking. If our team has any questions they will reach out! Again thank you for the feedback! It is customers like you that help us grow our business. -Jessica KR Kasy R. Director of Technical Services Entertainment Used the software for: 2+ years ### "Corky’s " June 9, 2022 4.0 Is a well developed platform and always room to improve Pros System is user friendly, clean and easy for backend users Cons Partner fees are costly. Unable to tire pricing in one listing for separate days Alternatives considered [Checkfront](https://www.capterra.com/p/99249/Checkfront/)[FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Review Source Response from Xola July 25, 2022 Hi Kasy, Thanks for the review! Glad to see you enjoy using Xola and find us easy to use. We do have a way to tier pricing for different days in our schedule creator. I am going to have your Customer Success Manager reach out to you to discuss this further and get it set up with you to your liking. Talk to a Capterra advisor for free and get results within 15 minutes.