# Xola Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Xola the right Tour Operator solution for you? Explore 573 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132175/Xola-Booking-and-Marketing-System/reviews --- Xola 4.7 (573) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Xola Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews Dorothy Y Ghost Tour GuideEntertainment, 51 - 200 employeesUsed the software for: 1-2 years. “Xola is easy to open. “ April 3, 2026 ED Emma D ManagerLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: More than 2 years. “There's a random glitch I'm noticing recently where the guest will input their email and phone number, but when looking at their booking through the dashboard, their email shows up twice. When I go into the customer's profile, their phone number shows.“ September 26, 2022 Krystle M Watersports GuideHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: Less than 6 months. “However I found the ease of use as an admin and as a customer, very streamlined.“ December 19, 2024 LH Liliia H ownerEntertainment, 11 - 50 employeesUsed the software for: I used a free trial. “Very disappointing, horrible customer service and support.“ June 3, 2024 LK Lilian K HR ManagerEducation Management, 11 - 50 employeesUsed the software for: 1-2 years. “When it comes to ticketing, Xola offers great features“ June 17, 2024 KR Kasy R Director of Technical Services Entertainment, 11 - 50 employeesUsed the software for: More than 2 years. “Unable to tire pricing in one listing for separate days“ June 9, 2022 Krystle M Watersports GuideHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: Less than 6 months. “I loved everything about the Xola reservation system.“ December 19, 2024 JL Jason L OwnerAirlines/Aviation, 2 - 10 employeesUsed the software for: 1-2 years. “cost is expensive along with credit card processing fees“ September 26, 2022 ## Showing most helpful reviews Showing 1-25 of 573 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Krystle M. Watersports Guide Health, Wellness and Fitness Used the software for: Less than 6 months ### "What an Amazing Product!" December 19, 2024 5.0 I was a user of Xola and wasn't involved with the initial setup. However I found the ease of use as an admin and as a customer, very streamlined. Pros I loved everything about the Xola reservation system. It made things easy and was not complicated to use. Cons There is nothing to speak on as a con about Xola. Review Source Response from Xola December 30, 2024 Hi Krystle, Thank you for the review, and we are glad to see you are loving Xola! JB Jake B. Director of Operations Hospitality Used the software for: 2+ years ### "Xola Review from 2+ years user" December 11, 2019 4.0 Overall, I would say the software is good-to-great (four star) and I really appreciate the five-star customer service. Pros Out of the three booking software platforms we currently use, Xola is my favorite. There are many pros to Xola, but let me summarize by saying it is the combination of good-to-great design along with five-star customer service. Cons The uncertainty regarding subscription packages. We have a "Premium" subscription that is a flat rate, which serves our needs very well. If we do not have option to continue this package in 2020, we will have to switch to another booking software platform. Which would be a shame because Xola is my preferred booking software. Alternatives considered [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/)[Bookeo](https://www.capterra.com/p/117299/Bookeo/)[FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Xola Three simple reasons: 1) Design is good-to-great. If features and integrations continue to be added, it will be a 5-star platform. 2) Excellent 5-star customer service. I hope the customer service continues at the current level. 3) Flat-fee Premium pricing is what sealed the deal. If we are unable to continue with this plan for 2020, sadly we will have to find another booking platform. For the future, just remember that your current and future customers are actively evaluating options for booking software (in our case, biannually). I hope you keep the flat-rate payment option so we can continue to use Xola in 2020 and beyond. Lastly, and most importantly: Make sure upper-level management is listening carefully to the front-line employees. Execs, stay in touch with what makes Xola so special and be relentless about continuous improvement of the booking software! Review Source Response from Xola December 16, 2019 Jake - Thank you so much for taking the time to leave a review. We did announce a pricing change last year with the primary purpose of being able to offer all our customers our enterprise-grade features. We aren't able to accomplish this with a flat rate - although I get why that monthly rate appeals to you. However, through this shift we're able to offer a lot more to all our customers and continue to grow our team and product to be the best in the industry and do right by our customers. I will be sure to have someone call to talk through how we can continue working together. Best, Sophie DT Donald T. CEO Consumer Services Used the software for: 1-2 years ### "The Invisible Engine Powering Seamless Bookings" March 24, 2026 5.0 Xola isn’t flashy. But it is the kind of software that disappears into your workflow. If your business depends on bookings running smoothly, Xola is less like a tool and more like a dependable co-worker who never calls in sick. Pros Xola feels like it was built by people who actually understand the chaos of bookings and last-minute changes. Xola is great at Automation - It Feels Like Hiring an Assistant! Confirmation emails and reminders —Xola quietly handles the repetitive stuff so you can focus on other needful things. Cons Even a well-oiled machine has a few squeaks: It has Customization Limits in Certain Areas While flexible, there are moments where you wish you could tweak just a little more without needing workarounds. Review Source Response from Xola April 7, 2026 We’re really glad Xola feels like a true extension of your team (that’s exactly what we aim for), and that the automation is taking some of that day-to-day lift off your plate. Totally hear you on customization—we know those “just one more tweak” moments can matter, and it’s something we’re continuing to improve. Appreciate you taking the time to share this! LH Liliia H. owner Entertainment Used the software for: I used a free trial ### "I feel discriminated by representative of sales team person \[sensitive content hidden\]" June 3, 2024 1.0 The situation was both intriguing and disappointing. We were looking around to buy CRM system for our Family Fun Center. We rich out Xola to schedule the Demo. \[sensitive content hidden\] response back to us, telling Xola working a lot with this kind of businesses and we are good match. Right from the outset of our meeting, \[sensitive content hidden\] declined to provide the demo version, despite previously indicating via email that we were well-suited. His conduct towards me was discourteous, consistently asserting that our business was not yet operational, hence his refusal to provide the demo. I explained that we were only awaiting a single permit, which we expected to receive within a week. We required time to integrate the Xola CRM system into our software to ensure readiness for business operations upon opening our doors to customers. Even after commencing operations, we made another few requests for the demo but received no response. I feel discriminated against by \[sensitive content hidden\] . It appears that he alone has the authority to decide whether the demo is shown. It is concerning that if \[sensitive content hidden\] does not favor you, you may not receive the demo at all. I can only imagine the challenges of working with this customer service representative. Pros Very disappointing, horrible customer service and support. Cons Very disappointing, horrible customer service and support. Review Source Response from Xola September 24, 2024 Thanks for your feedback. We had a miscommunication, but we've sorted things out. We're really happy that we were able to resolve this issue and make things right! Now this business is now using Xola's services! VR Verified Reviewer Ghost Tour Guide Entertainment Used the software for: 1-2 years ### "Xola app for Android cell phone" April 3, 2026 5.0 Xola is easy to open. I use it daily. x Pros Xola application is easy to use every time, often daily, I use the Xola application on my Android cell phone. Cons I have no recommendations on what I like least about Xola. x Review Source Response from Xola April 7, 2026 We love hearing that Xola is easy to use and fits right into your daily routine—especially on mobile. That kind of reliability is exactly what we’re aiming for. Really appreciate you taking the time to leave a review AO Andrew O. owner Hospitality Used the software for: 2+ years ### "Lots of features, good support, great integrations but pricing is not ideal and missing some basics" April 5, 2022 5.0 Good experience, great relationship with them and they are responsive to our needs and support. product is good but would like to see some basic feature improvements that make our lives and employees' lives easier vs more workaround. Overall I would highly recommend the product, especially knowing a revamped and improved version is on the horizon. Plus fairharbor is just annoying so out of principle, we will not work with them. Pros Ease of use, we have been using this for some time now and have a great understanding of how to use the tool and get a lot of value from it. It has some great integrations, great text, email reminders for our guests and xola has invested in a lot of great improvements over the past 2 years that made our business better. Cons Lack of POS integration, our business is moving to sell more onsite with our guests, pre gratuity is huge in our space and XOLA lacks features for pre gratuity except to do an ADD on which auto charges taxes and the booking fee on gratuity. reporting is still lacking, and dashboards, for performance, are also lacking. Alternatives considered [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/) Reason for choosing Xola functionality, clean good looking interface, responsive booking process (peek was very slow) Review Source Response from Xola June 1, 2022 Hi Andrew! Thank you for the review! Glad to see you think Xola is easy to use, plus more! Lots of new things coming to Xola, that I believe based on your feedback will take your cons to pros! PW Paul W. Owner Entertainment Used the software for: 2+ years ### "Absolutely the most feature packed booking software with amazing customer service!" March 17, 2020 5.0 I've been with XOLA from our start. It's been one of the key factors in our success, because I have been able to adapt what XOLA provides to what we need. The absolutely greatest benefit to our business is the lighting fast customer service via a very easy to use chat window right on the lower right corner of the interface. I get answers for my customers in seconds and solutions to whatever problem we have in a minute. I haven't found any other booking software out there that can match it. Pros XOLA has incredible flexibility when compare to other escape room booking software I've compared it to in the 2+ years I've used it. I have comparison shopped all the other booking software out there and haven't found anything that compares to what you can do with XOLA. From the visual presentation to the customer, to creating coupons and discounts, to arranging pricing and schedules for rooms. Nothing comes close. XOLA is PACKED with integrations with other software and gives you access to data from your bookings that I haven't found anywhere else. Cons I will admit I'm not a fan of the 6% booking fee passed on to my customers. Our bookings actually increased when we implemented it, and it does give me access to all of XOLA's features. Yes, Americans are conditioned to tacked on taxes, fees and other charges for online transactions, but that doesn't mean I have to like passing on cost to my customers. Alternatives considered [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/)[Bookeo](https://www.capterra.com/p/117299/Bookeo/)[FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Xola The features, flexibility and customer support. Review Source Response from Xola March 24, 2020 Paul- Thank you so much for the glowing review. We're glad the upgrade to Flex has been fruitful and that you are continually satisfied with our product and service. Best, Sophie CC Charles C. Ownee Leisure, Travel & Tourism Used the software for: 2+ years ### "Support that's always there" November 26, 2019 5.0 I would have to saw that I have been with xola since 2016 and watched them grow. I left once to fareharbor but quickly came back. The main reason for coming back was the follow up email to the booking. Fareharbor did have a couple edges on xola as far as blocking out tour and making them available. The biggest thing I could see xola doing to benefit it's customers and gather more customers quickly is to save them money. How do you do that? Easy, develop an kick ass waiver system. That would save us personally $2500 a year plus. The second would be to make it more robust. Smartwaiver is an outdated unreliable software that we are forced to use. Anyone who took a little time would out them out of business. There reporting and accessibility is extremely difficult and unable to retrieve information in any sort of fashion. (Give me a call on this) because if you all don't, I will build a kick ass waiver system. Pros First thing I like is the willingness to listen to the customers for new changes and ideas. That makes both of us better. The support is always there to help. Cons Unable to quickly block of certain tours at specific times. Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Xola The team honestly and the follow up email. Because I've been there three years I've watched some promote up and xola keep growing! Awesome! Honestly when I swapped to fareharbor for a short time I lost tons of money due to the follow up email. Review Source Response from Xola December 4, 2019 Hi Charles, Thank you so much for taking the time to review Xola. We do have an in-house beta waiver solution and I'll be sure to have a team member reach out to get your feedback and input there! Cheers, Sophie RB Ron B. Owner Recreational Facilities and Services Used the software for: 6-12 months ### "Robust, intuitive, incredibly user-friendly – cannot recommend enough!" December 3, 2019 5.0 Phenomenal. I cannot recommend it enough. Pros This is a product that is gorgeous and accessible on the front end, and powerful on the back end. The onsite booking is aesthetic and easy for our customers, and the back end is incredibly user friendly for my staff to use, and chock-full of useful resources. It is clear that the people behind Xola had both design and functionality in mind when creating this software, and it really shows! Moreover, their customer service is phenomenal - very quick, responsive, and helpful. Cannot recommend it enough! Out of the many software services we use as a business, Xola is the one we are most impressed by. Cons The pricing model seems to be changing soon, to one where the cost may be passed on to customers. We will enjoy extra savings, but we are not entirely sold on whether we want to do this. There used to be several pricing models, but it looks like this will be the only one. Alternatives considered [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/)[Bookeo](https://www.capterra.com/p/117299/Bookeo/) Reason for choosing Xola Superior front-end checkout experience for our customers, robust features and functionality for our staff. All on a beautifully intuitive and well-designed interface. Review Source Response from Xola December 4, 2019 Hi Ron, Thank you so much for your thoughtful review of Xola. Our team takes great pride in the product we create and the service we provide so we are so glad you are impressed. Cheers, Sophie TN Tiffanie N. Spa manager Health, Wellness and Fitness Used the software for: I used a free trial ### "The best Software " December 23, 2024 5.0 If you looking for technology focused software,look no further. Pros Very forward thinking company . Love the need updates and the easy access to customer service Cons Sometimes when business is slow it can be a bit financially but no really cons for a monthly transaction Review Source Response from Xola December 30, 2024 Hi Tiffanie, Thank you for your kind review! We appreciate your thoughts and look forward to continuing our partnership with you. LK Lilian K. HR Manager Education Management Used the software for: 1-2 years ### "My Experience Using Xola" June 17, 2024 5.0 Pros When it comes to ticketing, Xola offers great features It makes online booking easy and has great calendar management features Has also worked well for scheduling. Cons No bad experience as Xola has the features we need. Review Source Response from Xola September 19, 2024 Thank you for the review! We're delighted to hear that you're enjoying our platform and finding it easy to use. KM Kristen M. General Manager Entertainment Used the software for: 2+ years ### "Xola is the only way to go!" March 30, 2022 5.0 100% positive. I never want to use another software. Pros This is the most user friendly software I have ever used for escape room management! You can easily adjust bookings, search guests, and see how your business is doing at a glance! My favorite thing: Live chat support!! Cons I said this on the other page, but being able to auto notify preassigned guides as soon as a booking came through would be amazing!! Review Source Response from Xola April 18, 2022 Hi Kristen! Thank you for the review! Glad to see you find Xola easy to use and support is amazing! I will get your feedback to our team about being able to notify preassigned guides to the trip if a booking is received. ED Emma D. Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Xola has been enjoyable to use" September 26, 2022 5.0 I'm pretty happy with Xola! It's very customizable, very easy to use, and I've always had such quick replies from their customer service team. I have experience with a few other booking systems (OPERA & Mindbody Online) and I much prefer this system. Pros I really appreciate how easily you can customize and set specific details of listings. I believe it allows more different types of businesses to use Xola pretty easily. Cons Being able to edit bookings which use the split payment option would be SO ideal. I often times have to cancel the booking and rebook, which makes any refunds more complicated down the road. I would really also appreciate the feature to type the number of guests into a booking made manually, instead of having to click increase/decrease for each guest. In the purchases tab, the order it comes up seems pretty random. It would be incredibly helpful if all purchases/cancellations/guestlists/etc would appear in chronological order. It would also be helpful if you could filter it via cancellations, etc. There's a random glitch I'm noticing recently where the guest will input their email and phone number, but when looking at their booking through the dashboard, their email shows up twice. When I go into the customer's profile, their phone number shows. Review Source Response from Xola December 6, 2022 Hello Emma! Thank you for this very detailed response. I'll have your account manager reach out your way to discuss some of these suggested improvements. Glad things are good overall! JK Jennifer K. Business Manager Professional Training & Coaching Used the software for: 2+ years ### "Super Impressed with XOLA and it's people" April 8, 2022 4.0 Too many to list! But I do have to say that I impressed my boss when I moved their old system onto XOLA. XOLA really made me look good. It took me 3 years to convince my boss, but now that we moved everything to XOLA and set up booking through our wordpress site, our busy season is manageable without making anyone cry at the end of the day. Thanks XOLA! Pros I like the 24/7 support. They are very knowledgable and helpful in problem solving as I just jumped into the program without looking at the support documents. This software is very user friendly and if something stumps me, I contact support and in minutes my problem is solved. We've been able to streamline our system with XOLA, eliminating wasted time, making the system easy for season staff to run the back office without a ton of training. XOLA just makes our business lives so much easier! Thank you for existing! Cons Not much. They are continually improving. I would like to see the ability to schedule staff when they aren't with a group though. Review Source Response from Xola June 1, 2022 Hi Jennifer! Thank you for the review! Glad to see Xola is helping you and that you love our software! Also, glad you are not crying anymore at the end of the day! :) MK Mark K. Owner Hospitality Used the software for: 6-12 months ### "Great Product, Superior Customer Service" September 20, 2022 5.0 I started a small tour company this year and I needed a professional-looking solution to manage reservations, communications, and payment. I did not want to spend a lot of time learning and implementing. I checked around with a few vendors and picked Xola. I am delighted I did! Pros First, while not important in the long run, the interface is elegant and clean. They actually thought about the design. Most important, it was super easy to implement. How easy, you say? Well, they have an option to spend something like $200 to get someone to walk you through the set-up. I thought this was a great option so I signed up for it. But as I was toying around with it, I realized that it was so super-easy that I actually had done the set-up. After set-up, it is easy to use and intuitive in managing my reservations for my tour company. What else?? When I don't understand something immediately, there are CS agents always at hand via chat. They are smart. Unlike some companies who hire someone to read through a flowchart of problem solving and often get stumped, these people simply know how the platform works from beginning to end. I have never had an occasion when I contacted support and did not have my problem solved immediately. Cons Nothing! They are the best!! HAHA -- I have to write a longer review than the first line! Okay -- Really, they are the best! ;) Reason for choosing Xola I liked the look of the product, it had the featured I needed and the BDR was very pleasant! Review Source Response from Xola December 6, 2022 Hi Mark! So glad to hear that Xola's supporting you and the business. We always design with you in mind :-) Chad M. Owner Airlines/Aviation Used the software for: 2+ years ### "Customers need to reschedule? Better hire a designated scheduler because Xola camt handle it. " June 18, 2018 3.0 Online purchases, quick payout. Pros I started with Xola. Used to have one on one support. It's pretty enough. You can find work arounds for most problems. Cons If your in a business where weather can cause trip cancellations? Xola STILL isn't powerful enough to allow customers to reschedule on their own?!? So a reservation system where you NEED a human to reschedule customers over the phone. It's ridiculous. Xola has no desire to fix this giant hole and it's frustrating. They seem to cater to small guides and tours. My small business has theirvanilities taxed. The outsourced their help which is fine but I have no more ability to speak to anyone of consequence that can understand that it's insane to not allow customers to be able to reschedule them self's after a cancelled trip. I've spoken to several vendors who went back to peek pro over this feature and go for gift card software that does not have the amount put on it regardless if you like it or not. Review Source Response from Xola June 21, 2018 Hi Chad- Sorry to hear you are running into some issues. I am, however, happy to let you knew we do have self-service options available to your customers. My teammate Jessica just left you a voicemail. We'd love to be in touch about how to make sure you are making the most of Xola. All our support is in-house and available 24/7. Feel free to reach out anytime via call, chat, or email! Cheers, Sophie VR Verified Reviewer Owner Entertainment Used the software for: 2+ years ### "Great service until they changed " May 14, 2019 4.0 Pros Great booking software with wonderful tools like invoicing, analytics, and customization. Customer service is also wonderful and prompt. Cons It was about 4x the cost as my previous software but totally worth the cost until they changed their plan to get 6% of my customers money with their fees. I now pay “nothing” per month but my clients have to pay and I have to now switch companies since I don’t want to pass fees onto them. Review Source Response from Xola June 20, 2019 Thank you for sharing the positive feedback on our product and support, despite being unhappy about our recent pricing model changes. A couple clarifications. We wanted to offer various options to our customers through this change, including extending subscription for a year so no one would have to rush to make a decision on any changes to their operations. To clarify, we assess a 6% guest fee to your guests for online bookings only; we do not assess fees on back office on the standard configuration. We do offer you the option to absorb all or a portion of the fees if you like and would be happy to talk about options that have worked for many other customers as a middle ground. Please reach out to our support team and we'll go over some options! The Flex plan includes all of our features, including many you did not have access to previously. If you'd like additional training on these please reach out! CS Colton S. Owner/manager Recreational Facilities and Services Used the software for: 6-12 months ### "Great booking software for small business " January 12, 2019 5.0 Xola takes a ton of the work load from the booking process and streamlined it so people are ready to go as soon as possible. It makes it mischief easier for us to track and keep up with our customers and prospective customers and even makes marketing and promotion more effective. The support is great and the interface is easy for us and our customers. Pros The set up and user interface is really easy for the most part. The customer service is fast and responsive, anytime I have a problem it’s answer d in minutes over the phone. The pricing option are really good for small business/new start ups and the booking fees are very reasonable. The best part is Xola is geared towards the outdoor industry and the software easily integrates into your existing website. It also has automated features like abaindon cart as well as custom coupons and discounts which I really like. We use this software for our SUP/Kayak rental business and it has been fantastic so far. Cons There could be more customization on the backend of the booking parameters, for instance selecting availability dates for a rental unit takes some time. I think it would be nice if Xola offered it’s own credit card terminal. It is difficult to add two separate “experiences” to one purchase, meaning if a customer of mine wanted to rent one kayak and one SUP they would have to do separate transactions. Review Source Response from Xola January 20, 2019 Thank you for leaving us this review! We value our customers feedback! We are glad to see that you believe Xola is easy to use not only for your business but for your customers. I am going to be reaching out to get some more feedback on the customization you would like to see on the back end. As far as the separate transaction, we have just come out with a new feature called Single Transaction for Multiple Reservations, that allows you to have multiple bookings in one transaction. I am going to send you more information on this as well. Thank you again for your feedback and I look forward to connecting with you soon.-Jessica KC Kellie C. Owner Used the software for: 1-2 years ### "My experience with Xola has been outstanding. I've used two other systems - PeekPro and Bookeo." April 2, 2018 5.0 Pros I love the platform's ease of use, for both the customer and the user. When using previous platforms, we had customers calling continually because they were unable to complete transactions because they were confused with the setup. And, for the back-end user, it is a breeze! In fact, we never even had to train our employees to use Xola. The backend is extremely intuitive. And, I can't say enough about Xola's customer support. It's the best of any platform I've used. If I have a problem, Xola's chat is ALWAYS available. I also appreciate the backend functionality of being able to refund customers with store credit. The system automatically emails the customer a promo code for future use and stores the information within our system. Rebooking previous customers is also a breeze! And, what's BEST for me, is Xola's pricing model. We live in an area with a very high sales tax and I did not want to have to charge our customers an additional 6%. With Xola, we get an incredible platform (that more than pays for itself with the "abandoned shopping cart" feature) for a flat monthly rate. Xola is also continually tweaking the platform, making it better. The most recent backend mobile update is incredible -- giving me near full functionality from the ease of my iPad. Cons As for cons, yikes. I really can't think of anything. When I do come across functionality features that I would like to see, I have easy access to suggest my solutions. What's even better? Xola actually listens. Review Source Response from Xola April 17, 2018 Hi Kellie- Thank you so much for taking the time to leave us a review. Your feedback is valuable as we are constantly seeking to improve and our business only succeeds when our customers' businesses succeed. Thanks for choosing Xola and keep the feedback coming! Cheers, Sophie AA Amy A. Director of Operations Leisure, Travel & Tourism Used the software for: 2+ years ### "Outstanding for their customer support" December 1, 2022 5.0 Pros The best feature of this software is easily their Live Chat customer support. I have had only excellent and rapid responses to any question I have about the product. The Live Chat team is full of expert knowledge and friendly personalities, and is my favorite feature. I would recommend Xola for this alone! Cons There are some places where the language and architecture of the site are confusing. Any transfer of funds are labelled "refunds" and look like money is being returned to the customer, even when it isn't. The architecture of multiple bookings is tricky to navigate, and it is too easy to cancel entire multi-room reservations when trying to only cancel one. Fortunately, the Live Chat team is there to sort out the resulting messes. Review Source KB Khyle B. Office Administrator Hospitality Used the software for: 2+ years ### "Xola Review June 2022" June 6, 2022 4.0 Pros It's easy to use and user friendly. It's easy to train people on the software. Cons We had a card swiper that we used to use in conjunction with xola for walk in bookings. It would swipe the customers information and capture the numbers but it wouldn't get the CVV. People don't like to give their CVV once the card is swiped so we end up using our cc terminal instead. If we could keep all the captured payments in Xola and only Xola, that would be great but reconciling the credit card terminal isn't too complicated. Review Source Response from Xola July 25, 2022 Hi Khyle! Thank you for the review. I wanted to let you know we have upgraded our Credit Card Terminals, and you should not have to input any information on your side once used. Here is the list of terminals we have: https://shop.xola.com/ vM victoria M. Operations Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "From paper reservations book to online office" September 17, 2019 5.0 Canʻt say enough good things about our experience with Xola. We have been with them almost from the beginning and they have grown and adapted to meet our needs perfectly. No more paper reservations book, writing in pencil so we can erase cancellations, storing of waivers in banker boxes for years on end... Xola took us from 20th century to modern day office, and allowed us to give the clients online booking options too! Pros Xola has allowed us to have our reservations in the cloud, accessible from our mobile devices... allowing us to make adjustments to existing reservations or rebooking clients on the fly, in the field! And Xolaʻs prompt integration of Smartwaiver allowed our office to go paperless, which is huge! The storage that was dedicated to record keeping was swallowing our office up! Now we have space for the clients in the office, but they can also make their own bookings online through Xolaʻs html buttons, which we can customize to suit our needs! Cons Sometimes the code can get a little buggy on small things, like scroll-bars in the windows. But any time thereʻs a big issue, Xola is prompt to resolve it! Review Source Response from Xola September 18, 2019 Hi Victoria, Thank you so much for sharing this glowing review! We're glad to have had you for so long and look forward to continuing to work with you and your team. Thanks, Sophie Michael L. Information Technology and Services Used the software for: ### "Simply The BEST Online Booking Software" June 12, 2014 5.0 As a web developer and owner of Web Development Corporation, I have worked extensively with XOLA. I have seen the direct correlation between using XOLA versus other online booking systems for activity providers. My experience has shown that their usage of modal windows versus sending potential clients offsite to book activities or appointments matters; it translates directly into more sales for my clients within the booking industry. Case in point: My client, CaptainSanFrancisco.com started off using XOLA as a platform to handle his bookings for his private charter boat. After a couple weeks he received a ton of bookings; however, he received a sales call from a competitor known as ZOZI who enticed him with promotions which never went through. After switching from XOLA to ZOZI his sales fell dramatically because ZOZI's software was extremely confusing, not user friendly and it directed users away from his website where they would subsequently click the X button in the upper right hand corner due to frustration. I consulted with my client and I let him know that he ought to switch back to XOLA. Upon doing so his sales immediately increased back to the same level as they had been before switching away from XOLA. He is now a satisfied customer and XOLA is empowering his business. XOLA is simply the best online booking application which is engineered for higher conversion rates and I would give it more than 5 stars if it were possible to do so. Thank you very much for helping me help my client. To view our XOLA implementation please visit: http://www.captainsanfrancisco.com/book-now/ Pros Booking window is modal and doesn't send user offsite. Very intuitive, Easy to book. Easily implemented code which is automatically generated. Bookings are synchronous with calendar, Friendly Staff Cons There are no Cons. Review Source Response from Xola September 5, 2019 Thank you for the review! We like to hear stories like this that allow our customers to feel empowered. Thank you for sharing! FG Frank G. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "The most efficient, best priced, highest quality customer service team in the industry." March 29, 2022 5.0 Absolutely the finest product for booking, scheduling and back office management of payments, refunds and cancellations on the market today Pros With very little experience, I was quickly able to master the editing and programming to tailor the needs of my business. A Cons It was very easy to attach Xola to my website for seamless booking of our activites. Reason for choosing Xola Support Support Support! 24/7 access to very well trained team that responds instantly. Review Source Response from Xola April 18, 2022 Hi Frank! Thank you for the review. We are glad to see you are loving the product and it is helping your business! Also, thank you for taking advantage of our 24/7 support team! TM Tanner M. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Xola for the win" November 10, 2016 5.0 Xola was our first choice software for our new business and we are glad we went with them. Starting a new business is always tough but working with Xola gave us a quick launch with great insight and tips from their staff. Xola is constantly improving, offering education and studies on the tourism industry and is a quick phone call away. We are always looking for the most efficient way of doing business and clearly Xola is as well. Our calls are on time and our questions are answered. The UI is straightforward and robust. Something we were unable to find in other software. The costs are clear and easy to manage. Our contact at Xola regularly checks in with us and we have created a relationship that ensures our needs are met. We are looking forward to growing our business with Xola. Pros User Interface is simple but robust. There is no sacrificing ability for the sake of navigation. Cons Refunds have to come out of your xola account, there is a balance that stays in your account and gets sent to your account according to your desired time frame. If the account is empty and you need to refund a customer you have to load money to your account. This is supposed to change as we discussed it with our rep and they were already working on a solution. Review Source Response from Xola November 10, 2016 Hey Tanner. Chris here. Thanks so much for taking the time to review. I've enjoyed getting you setup with Xola and helping you get your business off the ground using our system and also giving you the 'best practices' based off of all the other pedal taverns who use us. Next year will be a big year for you and I'm excited to see you grow. In regards to refunds, we are totally restructuring that work flow and will have a new solution soon with plenty of time before your next season. Take care and talk soon! Talk to a Capterra advisor for free and get results within 15 minutes.