# Workshop Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Workshop Software the right Auto Repair solution for you? Explore 77 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131987/Workshop-Software-Online/reviews --- Workshop Software 4 (77) [View alternatives](https://www.capterra.com/p/131987/Workshop-Software-Online/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Workshop Software Ease of use 4.1 Customer Service 4.1 ## Pros and Cons in Reviews DD Drew D Sales ManagerConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “Workshop Software is a great tool for managing automotive and repair workshops efficiently.“ January 16, 2025 DR Dave R Owner and ManagerAutomotive, 2 - 10 employeesUsed the software for: More than 2 years. “The system is constantly breaking down which is not ideal at the end of the day when you're trying to process invoices with customers standing over you.“ March 31, 2025 Hardik J EngineerBiotechnology, 2 - 10 employeesUsed the software for: 6-12 months. “The support team is responsive and helpful whenever issues arise.“ January 7, 2025 TD Tanya D AdministrationAutomotive, 11 - 50 employeesUsed the software for: More than 2 years. “Such a shame, that this program could be awesome, if only they had some customer service to sort out issues when they arose.“ July 16, 2021 Twaliq C Operations managerApparel & Fashion, 2 - 10 employeesUsed the software for: I used a free trial. “It's good and precise no glitches“ January 14, 2025 TD Tanya D AdministrationAutomotive, 11 - 50 employeesUsed the software for: More than 2 years. “I have now had to pay my bookkeeper to sort out all our problems. “ July 16, 2021 JR Juan R Acquisition associateReal Estate, 11 - 50 employeesUsed the software for: Less than 6 months. “How user friendly it is for people like me.“ February 9, 2025 ## Showing most helpful reviews Showing 1-25 of 77 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mark F. Corporal Defense & Space Used the software for: 1-2 years ### "I would find it difficult to run my workshop without this software." January 19, 2018 4.0 Pros Customer tracking, service reminder reports, Repco Navigator integration, SMS reminder service, easy to add users. Cons Customers unable to respond to SMS, when customer and/or vehicles are deleted from the software - they still present on the service reminder report, Customers receive SMS reminders for vehicles that have been deleted from the system - I pay for those SMS also. Even limited access user's can see dashboard and $ figures - I feel this should only be visible to the admin. Have to start job in order to order in parts - then the booking is closed and unable to be modified. I trialled the 'inspections' add on, I feel this was not yet re-fined enough to be offered as a pay for service - Would have liked to see a beta and/or trial version. Unable to remove customers if added multiple times by mistake, if any processed invoices are attached. Review Source Response from Workshop Software February 7, 2018 Hi Mark, Thanks for your feedback, appreciate you taking the time to respond. Great to hear that you could not live without Workshop Software. For the Dashboard, there is a setting on each user that allows you to show a full, or limited view of the Dashboard. I wish you every success in the future of your business. Thank you James Mitchell CEO Workshop Software BF Braeden F. Diesel fitter Mechanical or Industrial Engineering Used the software for: 6-12 months ### "The best software so far! " March 25, 2022 5.0 Trying out several softwares in the past, I have found this one to be the better suited for the line of work I do ( field service diesel fitter) it allows more customer and machinery/vehicle information to be put in then others I have tried I have had all good experiences so far and the help desk and staff s have resolved any issues I have had which haven’t been many. Pros I like how easy it is to use, I like how much information you can put in and how each customer has a history of vehicles and work done, this makes it so much easier to go back to a job if need be or when raising a job all the information is there, I can see when my business grows I will be using more of the other features it has to offer and I can see straight up I am not worried about expanding as the software has the capability to do so as well. Cons I wouldn’t mind an app for owner operators that allows you to do everything the dashboard can like raise jobs or bill out, this would make me more efficient as I could do everything from my phone Switched from [ServiceM8](https://www.capterra.com/p/110711/ServiceM8/) Better features and more information could be put in and it was the same price but for more Review Source BY Brian Y. Visa Consulting Specialist Legal Services Used the software for: 2+ years ### "Fleet maintenance cost control." February 13, 2026 5.0 It is important to keep our fleet in operation. I use this to track repairs. It makes the process of invoice management much easier, but the interface seems outdated to me. Pros The mobile access capabilities cannot be ignored as I can approve invoices related to maintenance of our consulting vehicles when I am on my way to the client. Cons Our administration team has a steep learning curve, and sometimes bugs in the scheduling tool may create a lot of confusion among our service partners. Review Source DR Dave R. Owner and Manager Automotive Used the software for: 2+ years ### "Great system but unreliable" March 31, 2025 2.0 Love the operating system I just wish they would concentrate on the system performance instead of adding new features. Pros Great system that is clean and easy to use. Having the ability to operate from anywhere is a life saver. Cons The system is constantly breaking down which is not ideal at the end of the day when you're trying to process invoices with customers standing over you. Review Source cC cathy C. Admin Mechanical or Industrial Engineering Used the software for: 2+ years ### "review" January 20, 2022 5.0 easy to use, back in the beginning i wish i had the opportunity to be trained by workshop software direct, it would have been much better. Pros ease of finding products, search function is amazing Cons the fact that when you create a new product, when it goes across to myob, it does not take the description, therefore you have to do into myob and copy and paste description on every product you create. Review Source CL Charles L. Owner Automotive Used the software for: I used a free trial ### "For small shops WS is the ticket." May 19, 2022 3.0 Id be running WS Gold now if I could get my data out of current software, I just hate to re type everything, so Im kickin tires for right now, cuz what I have works for the most part, Id just rather have a more complete solution, of which WS would do nicely. Ive done a few trials & have tried alot of other shop software & POs software- and I think that was necessary to really appreciate WS for what it is. Originally it was buggy, but seems to be getting better & better. Pros The software is very easy to deploy, has a good deal of the features & add ons that you would want at a manageable price. At my level I just cant justify 4-500 shot & accounting software, yet Im busy enough that I can't spend time playing around with multiple programs & sites. They have customer communication options, labor guides, card processing, inventory management, quickbooks online integrations, partstech intgrations for in program ordering & various tax rates, etc. Cons It could be tailored to different regions, based in AU some verbiage & quirky thanks that should be changeable arent...what the heck is labour anyway? lol. really not a big deal but would be nice. A POS package set up would be great too- like an ipad terminal with cash box & card reader for check ins & check outs. It can be buggy, and those persistant warning banners at the top have got to go! Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[Shopware](https://www.capterra.com/p/145605/Shopware/)[Shop Boss](https://www.capterra.com/p/121909/Shop-Boss-Pro/)[AutoRepair Cloud](https://www.capterra.com/p/147213/AutoRepair-Cloud/) Reason for choosing Workshop Software Just about everything else is trash, lacked critical features or too expensive. Review Source VR Verified Reviewer Engineer Biotechnology Used the software for: 6-12 months ### "Efficient and User-Friendly Workshop Management Tool" January 7, 2025 4.0 Overall, my experience with Workshop Software has been positive. It has significantly improved our workflow efficiency and reduced administrative tasks. The support team is responsive and helpful whenever issues arise. Pros The user interface is intuitive and easy to navigate. It offers a comprehensive set of features that streamline workshop management, from scheduling to inventory tracking. Cons Occasionally, the software experiences slow loading times, which can be frustrating during peak hours. Review Source Twaliq C. Operations manager Apparel & Fashion Used the software for: I used a free trial ### "Smooth operator" January 14, 2025 5.0 Work software is well put together it's perfect for busy work schedule and it's precise and smooth operating. Pros It's good and precise no glitches it's running smoothly good graphics. Cons It runs smoothly and it's well detailed and it's no bugs. Review Source Matthew C. Mechanic Used the software for: 1-2 years ### "Workshop Software has been a great addition to our business, well designed for Mechanics" January 15, 2018 5.0 Vehicle logs and details are brilliant. It has helped in tracking jobs and providing history for machines/vehicles Pros The fields available to record details regarding vehicle details, vehicle logs are excellent, user friendly Very happy with the software and the updates that are always happening to improve the software. Different from using accounting based software Review Source Response from Workshop Software January 16, 2018 Great to hear that you're getting great value from Workshop Software. The vehicle history and details on vehicles are such an integral part of running a workshop. You would be doing yourself a dis-service if you used an accounting package to run a workshop. It's sometimes not until you see this in action and have it working in your shop, that you see the full potential and wonder how you might have lived without this in the past. All the best for your future in your business and with Workshop Software. Thanks again. James Mitchell CEO Workshop Software Italo P. Supervisor Used the software for: Less than 6 months ### "Easy to use I like it" March 22, 2018 3.0 The little I know about the application I definitely like a lot Pros Easy to use, support is good and updates too. I have not been a user directly but I have shared with people who have shown me how friendly the interface is. Cons I have not yet had time to explore the entire application, but apparently it is not friendly when you need to export data to excel Review Source Response from Workshop Software May 2, 2019 Hi Italo, Thanks for the feedback. Great to hear that the support is good and you live the updates. As for exporting to excel, you can do that under the "Actions" menu. Thanks James Mitchell CEO Workshop Software AM Alan M. Workshop Manager Used the software for: 2+ years ### "This program is great if you want RSI" January 16, 2018 3.0 It keeps a record and thats about it Pros Very little. It is cheap (matches its performance) Cons There are so many things that I asked to be addressed 10 months ago and I think none have been addressed. There are far too many mouse press actions to get what you need and you need to keep going in and out of sections of the program to achieve the result required. This is a very poor program to use. Not to mention the amount of times it actually goes offline. Review Source Response from Workshop Software February 7, 2018 Hi Alan, Thanks for your feedback, appreciate you taking the time as it does help us to learn and grow. Oftentimes we find that people suggest that the system is super simple to use and quick to get around. I'd be interested in getting some more specific feedback about the time it takes to navigate the system. If you'd like to email me directly. I've checked your support log and can only find 2 support incidents, the most recent from April 17 and both resolved. Thanks again James Mitchell CEO Workshop Software JR Janet R. Administration Manager Automotive Used the software for: Less than 6 months ### "Nifty Business Management Solution with Switched on Support Team" April 20, 2022 5.0 Scheduling mechanics time, bookings, inventory management, obtaining granular information on productivity and costs. Its all here. Pros I love how powerful this product is both from a business process perspective and a management reporting tool to analyse the business. It is very logical, intuitive and easy to use. You can use as many of the features as you need. The software takes a lot of the repetitive tasks out of your business processes and manages them in an elegant solution. Cons Haven't found anything I would consider a drawback. Review Source CW Cheryl W. Owner Used the software for: 2+ years ### "Very easy to use" January 16, 2018 3.0 Ease of use Pros That the workshop can use it on their tablets and the information is transferred instanteously for office staff to use. Cons It does not integrate with Reckon software. It does not separate stock and non stock items. You can use 2 different payment methods on one invoice. Review Source Response from Workshop Software February 7, 2018 Thanks for the feedback Cheryl. Glad you find it very easy to use. For non Stock items, we suggest you use the "Don't Update Qty" option, this basically segregate the Stock items from non Stock. As for 2 payment methods on an invoice, I would have thought this was an advantage, in fact it's a requirement as often people will pay by Cash and Credit Card. Thanks again, I hope you continue to get great value from Workshop Software. All the best. James Mitchell CEO Workshop Software PO Phillip O. Mechanic/Owner Automotive Used the software for: 2+ years ### "Very easy to setup , has some advanced features I haven't used just yet. Great customer support." January 16, 2018 4.0 Ease of use, quick look up of past work, car and owner details Pros Ease of use. Adding items and customers. Cons Would like to see more advanced options in customer notes. As you can't edit it with starting over again. Color options as well. Review Source Response from Workshop Software January 16, 2018 Thanks for your feedback Phillip. Awesome that you've got great customer support and you find the system easy to use. We invest heavily in ensuring that the system is feature packed, while maintaining ease of use, so it's great to hear that you find it easy to use. Again, thanks for your feedback, it really does help. All the best for your continued success. James Mitchell CEO Workshop Software. NM Nick M. Manager/ Used the software for: 2+ years ### "Pleased we chose Workshop Software." January 16, 2018 4.0 Pros Cloud base so easy to access , Great Vehicle and stock data bases. Not to hard to use. Automatic updates, sometimes with really great new features. The Phone/ photo app is really great. Cons The cost of extra users ( a bit less of a problem now a user can open multiple screens at once). Some sync glitches with Xero,. Sometimes the unintended consequences from an update take some time to iron out Review Source Response from Workshop Software February 7, 2018 Hi Nick, Thanks for your feedback and appreciate your long standing support of Workshop Software. Glad you find it easy to use and get great value from the phone app. All the best for the future and continued success. Thanks again. james Mitchell CEO Workshop Software BW Brad W. director Automotive Used the software for: Less than 6 months ### "Workshop software" May 7, 2019 4.0 its a good system all round but needs a few things ironed out. Pros Good parts management , easy to setup and input customers etc , costs jobs with all related costs for actual profit per job. Cons No decent timesheet feature for my technicians. The app doesn't add hours for each day as they go and the timesheet is a hidden background feature in the system that my techs cant check as they are going. We have to create a pdf report the next morning to find gaps or mistakes in their time entries and spend time repairing their timesheet. All they need is to see each persons current timesheet entries on the system as they go through the day. We find a lag also when typing etc. All reports open in PDF but would be better in spreadshhets so we can manipulate the data. Review Source Response from Workshop Software May 29, 2019 Hi Brad, Thanks for the feedback, appreciate you taking the time. I'd need a bit more info on your reference to timesheet, not sure if you are referring to the booking diary or mechanic clocking, both of which are quire strong areas of the system, so it seems interesting that you see that as a challenging area. Thanks James Mitchell CEO Workshop Software CO Cliff O. Owner/ Manager Automotive Used the software for: 1-2 years ### "Having used many workshop programs we find Workshop Software is feature packed and very user friendl" January 22, 2018 5.0 Easy vehicle and customer service management with great ability to recall vehicle service history and future repair work due. Pros The new vehicle history report and the ability to email and SMS our individual clients easily. the ability to store quotes and easily turn them into invoices Cons Waiting for the SMS option or email option to be added so we can send out specials or news letters straight from the software to our full data base. Review Source Response from Workshop Software February 7, 2018 Hello Cliff, Thanks for your feedback, glad to hear that Workshop Software is feature packed. As for the SMS and email, you can do that with the MailChimp integration. If you need more information with this, please email the support team All the best for the future success of your business. All the best James Mitchell CEO Workshop Software MA Mitch A. Technician Used the software for: Less than 6 months ### "Workshop software has given us a great confidence in the potential of our small business!" January 19, 2018 5.0 Pros Large, complex and repetitive projects have become easier to quote saving us time and stress. Being able to generate work/stock orders helps us stay up to date with parts supplier pricing, speeds up or parts ordering process. Being able to involve the customer along the way with running invoices is absolutely awesome and a valuable tool for helping customers understand their projects, control their budgets and stay involved! Cons Generating a \`work order' would be a nice feature, so descriptive requests could be entered on lines rather than adding items which have to be entered as stock. A nice feature would also be being able to select and add an already generated job card into the diary. I haven't yet had time to explore everything, please excuse me if these features exist. Review Source Response from Workshop Software February 7, 2018 Hello Mitch, Thanks for your feedback, glad to hear that Workshop Software has increased the confidence in your business. Regarding the work order, you can do that by setting up a Labour type. You can also add a job card into the diary (Star, and choose "Create Booking"). If you need further help/info, please contact the support team. All the best for the future success of your business. Thank you James Mitchell CEO Workshop Software AB ANDREW B. DIRECTOR Automotive Used the software for: 1-2 years ### "generally positive" January 15, 2018 4.0 main beneift is to keep track of service history and individual vehicles, which can't be done with a normal account keeping software. we use WS for front of house accounts and XERO (previously MYOB for back of house accounts) Pros web based, easy to use, makes professional looking invoices, links well to MYOB and ZERO easy to keep track of service history Cons cost is excessive for multiple users. not set up for trucks or plant vehicles very well cant get repco integration to work properly, support not overly helpful and setting it up Review Source Response from Workshop Software February 7, 2018 Hi Andrew, Thanks for your feedback, appreciate it. As we discussed, happy to add in the extra Body Types you require to make it even more truck specific. Thanks again James SU Sandra U. Co business owner Mechanical or Industrial Engineering Used the software for: 6-12 months ### "still quite a few improvements needed specially in the reports section and invoice notes area" January 15, 2018 3.0 easy to load vehicle details. Pros quick to find customers and vehicles . Cons invoices need a "payment due date" for account customers, the notes section of the invoice cant be edited even though the options are there and would be handy to run a report to show all account customers and their balance for each month is on one report rather then having to go into each account and running separate reports. Review Source Response from Workshop Software February 7, 2018 Hi Sandra, Thanks for your feedback, appreciate it. In relation to the reports, I think you might be missing some info. The customer balance report will give you what you need, plus there are statement reports and transaction reports. if you need further help with this, please contact the support team. Thanks again. James Mitchell CEO Workshop Software FT Frank T. G/M Used the software for: 2+ years ### "great work shop soft wear" January 19, 2018 5.0 Pros managing your stock and customer service keeping records and reports it does every thing i m looking for in software Review Source Response from Workshop Software February 7, 2018 Hi Frank, Thanks for your feedback, glad to hear that Workshop Software is everything you are looking for! All the best for your future success. James Mitchell CEO Workshop Software EO Emma O. Owner Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Have been using WS for 12 months now and it has been super easy to use." January 23, 2018 5.0 I love that it is so easy to use for both admin and mechanics. We are only a small business and its great that we can all use the program with ease Pros How easy it is to use for both admin staff and the mechanics. How much information you can store in each customer or supplier file. Cons I find it quite slow to save or process invoices and go from one page to the next. That would be my only issue Review Source Response from Workshop Software February 7, 2018 Hello Emma, Thanks for your feedback, glad to hear that Workshop Software is very easy to use. All the best for the future success of your business. All the best James Mitchell CEO Workshop Software JS Jenny S. Office Clerk Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Easy to use." January 15, 2018 4.0 Simple, easy to use, effective and does what we need Pros Simple, effective and right for our needs. Easy to use and follow. still learning all aspects but great. Review Source Response from Workshop Software January 16, 2018 Thanks for your feedback Jenny, really appreciate you taking the time to provide feedback. Glad you're finding Workshop Software easy to use, it really can make a big difference to your experience. Best of luck with your future use of workshop software and I wish you every success in your business. Thank you. James Mitchell CEO Workshop Software KT Kylie T. Office Manager Automotive Used the software for: Less than 6 months ### "Time for change" June 4, 2019 4.0 Although we are only just starting out with this software I can see it will have a great advantage in relation to customer records and invoicing. Ensuring information will be found quickly and account kept up to date Pros Once I started using this software, I found it became easier and was not afraid to navigate my way through various processes. Cons Was unable to locate some help on line however when this occurred a quick phone call also helped. Review Source HR Helen R. Admin Used the software for: Less than 6 months ### "Excellent software program. Dedicated to the mechanical trade just perfect." January 19, 2018 5.0 Pros Can access anywhere at any time. No back ups required. User friendly any one can use. Reports are great easy to understand. Sync with MYOB not need to export over. Very simple. Cons Review Source Response from Workshop Software February 7, 2018 Hi Helen, Thanks for your feedback, glad to hear that Workshop Software is an excellent program! All the best for your future success. James Mitchell CEO Workshop Software Similar Products Featured