# DoctorConnect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is DoctorConnect the right Appointment Reminder solution for you? Explore 71 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131888/DoctorConnect/reviews --- DoctorConnect 4.8 (71) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of DoctorConnect Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews JL Joshua L Operations ManagerMental Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “The appointment reminders, confirmations, client mass texting, and follow-up messages and reputation management are all handled effortlessly, saving us time and significantly reducing our no-show rate.“ August 15, 2024 JL Joshua L Operations ManagerMental Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “Any negative feedback or concerns about DoctorConnect is not at all reflective of what we’ve encountered.“ August 15, 2024 GM Grant M Revenue Cycle and System ManagerHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “For us it all started with \[sensitive content hidden\] who was our 1st point of contact and it was nice to have the same person for a contact for sales and support.“ August 28, 2025 JB John B Mental Health Practice Owner/PsychotherapistHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “Did not integrate into my existing EHR, though the Sales Rep assured me it would.“ September 17, 2023 JL Joshua L Operations ManagerMental Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “Appointment reminders, confirmations, and follow-ups are now automated, saving our staff countless hours each week.“ August 15, 2024 AH Abigail H Clinical DirectorMental Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “The price is not so worth it if it does not integrate with your EHR.“ August 21, 2023 JL Joshua L Operations ManagerMental Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “We’ve been using DoctorConnect.net integrated with our EHR for our counseling practice since May of 2019, and it’s been a fantastic addition to our workflow.“ August 15, 2024 AS Alicia S Office ManagerHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “There have been quite a few issues to work out in the past couple months as to why patients are not getting calls/texts or surveys for specific Providers are not being received.“ December 15, 2022 ## Showing most helpful reviews Showing 1-25 of 71 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Student Medical Practice Used the software for: I used a free trial ### "Simple yet effective!" December 13, 2019 4.0 Overall, I am quite pleased by the product. Would definitely recommend to others Pros Easy to use and effective at what it was designed for. All appointments, patient care and various organisational nightmares in the past are now an easy task Cons Return phone calls should show our phone numbers when the appointment reminders are sent out. Patients are sometimes confused by who is actually calling them. Review Source cG cindi G. Community Relations Hospital & Health Care Used the software for: 2+ years ### "Great Features - Outstanding Service!" December 13, 2022 5.0 The customer service with Doctor Connect is second to none! There is one person assigned to our account. \[SENSITIVE CONTENT\] handles our calls and questions quickly and efficiently. If we have a more complicated IT issue she follows through with all team members until problem is solved or we fully understand how to best use a feature of the program. Pros The dashboard allows us to monitor scheduling, appointment confirmations and patient feedback/surveys all in one place. We use the dashboard as an adjunct to our EMR software and reference patient appointment status frequently throughout the day. Cons That it is an additional software for EMR and PM. Alternatives considered [Vital Interaction](https://www.capterra.com/p/235541/Vital-Interaction/)[Relatient](https://www.capterra.com/p/183345/Relatient/) Reason for choosing DoctorConnect The customer service and ease of use with the dashboard Switched from [Vital Interaction](https://www.capterra.com/p/235541/Vital-Interaction/)[Relatient](https://www.capterra.com/p/183345/Relatient/) Did not do as they promised and were slow to resolve issues. Review Source Response from Adtel International December 19, 2022 Cindi, thanks for doing a review for us. We are so happy you came back to us after trying another vendor. The prodigal child returns! We enjoy every interaction with you. Glad you added website reviews and Digital Docs to your existing Appointment Reminder Package, secure texting, surveys, and website and online reviews. We appreciate you so much. JB John B. Mental Health Practice Owner/Psychotherapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Buyer Beware!" September 17, 2023 1.0 Poor Pros \[sensitive content hidden\], the sales rep was seemingly friendly prior to purchase. Cons Did not integrate into my existing EHR, though the Sales Rep assured me it would. I have had the software for 3 days and never used it. The sales rep refuses to issue a refund. He states I am locked in a 1 year contract. Review Source TF Traci F. Executive Director Health, Wellness and Fitness Used the software for: 1-2 years ### "DC Review or \[sensitive content hidden\]" November 30, 2023 5.0 Great. \[sensitive content hidden\] was fabulous to work with. Honestly, I wish every company had your customer service. For us, it's just some of the Pros Customer Services and implementation. Rozell made everything easy and was always available to assist. Cons I'd like to see a more robust texting capability that's easier to use. I'd like the texts to be able to go to a practice phone # and not a generic # not known to us. Capability of doing time-sensitive to emails to patients. The import isn't clean when sending recall; we've found ways to work with it, but would like to more easily import things for texting. I'd prefer to not have someone have to click on a link when confirming text appts. Alternatives considered [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Reason for choosing DoctorConnect Customer service seemed to be fabulous. Price was reasonable. Switched from [Clearwave](https://www.capterra.com/p/200050/Clearwave/) Needed some difference in recall and more robust texting. Review Source TF Tammy F. Office Manager Medical Practice Used the software for: 2+ years ### "Office Manager" December 13, 2022 4.0 n/a Pros We find that the system is easy to navigate. You can have it customized to your practice needs. Cons Patients do not view the entire email message and go to our old office. This is not a doctor connect issue. Reason for choosing DoctorConnect We wanted to streamline the process to confirm patient appointments. Review Source Response from Adtel International December 19, 2022 Tammy, thank you so much for making time to do a review for us. We enjoy every interaction with you and the opportunity to make the software work the way you need it to. Thank you for being our customer for the last 2 years. Here's to many more... RM Ryan M. Office Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Excellent " June 6, 2024 5.0 Doctor connect is a great addition to our agency, it has helped drastically with no shows, and has helped import productivity. Pros ease of use with communication between agency and clients. ability to help time management when sending out mass agency messages to clients. Cons The fact that I have to keep validating I'm not a robot every single log in. Review Source Response from Adtel International June 21, 2024 Ryan thank you for taking time to review us! We are grateful for you and your honest feedback. It's great to hear that your revenue has improved by reducing no-shows, intake has become more efficient, and your time management has improved by texting patients and sending TimeBlock and broadcast messages. Although it is frustrating, the login validation is necessary to keep your data secure from AI and human hackers. kB kristy B. PHI director Health, Wellness and Fitness Used the software for: 1-2 years ### "healthcare" June 6, 2024 5.0 Pros The ease of use and the ability to reach hard to reach patients Cons Haven't had any in the last few years. The service has been effortless. Review Source Response from Adtel International June 21, 2024 Kristy thank you so much for taking time to submit a review! It's good to hear that your experience with setting up and learning DoctorConnect was effortless and that you find it easy to use. I love that you're finding it easier to communicate with hard to reach patients. Secure 2-way texting is definitely the way to go! We are grateful for you and our interactions with all of you. JJ Jennifer J. Clinical Applications Analyst Hospital & Health Care Used the software for: 1-2 years ### "Doctor Connect experience review" May 31, 2024 5.0 Pros The support we receive when we have an issue is top notch. Quick response and follow up. \[sensitive content hidden\] were phenomenal to work with in resolving our issue. Cons workflow in evaluating information in Doctor Connect and our EMR, but that is workflow, not product. Review Source KL Kristina L. Special Assistant Medical Practice Used the software for: Less than 6 months ### "Doctor Connect Review" June 6, 2024 5.0 Pros It was easy to set up on our end. If we had any questions, I could reach out to our contact person. Cons I did not have any issues with Doctor Connect. Review Source Response from Adtel International June 21, 2024 Kristina we appreciate your review! It's nice to hear that your setup and onboarding experience was easy. You were so helpful and kind during the process. We love it when our clients have no issues, as we all work diligently to provide exceptional software and to serve and support our clients well. It's nice to have another IHS facility on board. We look forward to many more years to come. TN Tracy N. Spa Manager Medical Practice Used the software for: Less than 6 months ### "Great system " May 9, 2024 5.0 Pros The ease of messaging patients and automated schedule reminders is nice. Cons I don't like that we have to delete and create an appointment every time. We drag and drop a lot of our appointments that need to be rescheduled so I wish it had the capability to recognize that. Review Source Response from Adtel International June 21, 2024 Tracy thank you for your honest feedback and taking time to share your comments! I'm glad that you think DoctorConnect is a great system and that the reminders and communicating with patients by texting is quick and easy. Your response rate to the reminders is always high! I understand your frustration with canceling/deleting appointments in your EMR rather than drag/drop. We are at the mercy of how the status changes in the interface. Your Nextech rep may be able to offer suggestions. NJ Nicole J. Office Manager Mental Health Care Used the software for: Less than 6 months ### "Review for Pattison" December 13, 2022 4.0 Overall experience has been great. Pros Ease of use - It has been a game changer for appt reminders and communication with clients. Cons The product is easy to use and there is nothing I like "least" about it. Review Source Response from Adtel International December 19, 2022 Nicole, thank you for taking the time to do a review for us during this busy time of the year. We are grateful you chose DoctorConnect and we will continue to work hard to make sure you are well taken care of. Glad the software has been a game changer for you! JH Jessica H. office manager Medical Practice Used the software for: 2+ years ### "simple to use for patients and staff" August 24, 2022 4.0 Pros Uploading new schedule information is easy. The new intelligent scheduler feature offers a convenient way for patients to reschedule. Cons I would like an auto confirmation on the intelligent scheduler feature. Review Source WH William H. CEO Medical Practice Used the software for: 2+ years ### "Appointment Reminders Made Easy" May 16, 2019 5.0 The DoctorConnect Support team has been outstanding to work with. They helped us customize our Survey eMails, and they were easy and excellent to work with. Pros DoctorConnect syncs with our web-based PM system, and has delivered outstanding appointment reminder and review/survey collection for us for several years. We've not any a single technical glitch in since we converted to them in early 2016. Cons We knew going into the selection of DoctorConnect that it would not be a bi-directional interface in the short-term. The 1-way interface presents 1 or 2 predictable problems but it is not a major issue. Review Source SC Selene C. Hospitality Administrator Used the software for: 2+ years ### "Effective service, with exemplary customer service!" April 12, 2018 5.0 Pros The software is simple to use, as it's completely automated! Any changes I want to make are easy to do myself, but if I find myself stuck, help is a quick email or phone call away. It has removed one of the most-frustrating tasks from my front desk staff-- calling patients with appointment reminders! You can do so much with this program, not only reminders-- you can ask for and display patient reviews, set up recalls for future appointments, send emergency calls/texts when the office is closed due to inclement weather (or if we're running quite behind), and more. It has saved us money, and is well worth every penny. Cons It'd be nice to have more customization options when it comes to the Recare setup. Other than that, it's great! Review Source NH Nancy H. Administrator Health, Wellness and Fitness Used the software for: 1-2 years ### "DoctorConnect" September 20, 2021 5.0 Pros The product is very easy to use. DoctorConnect integrated well with our practice management software. Cons There is nothing for me to note in this section. Review Source NA Neil A. Director of Guest Services Hospital & Health Care Used the software for: 6-12 months ### "DOCTOR CONNECT "An amazing software for patient communications"!" September 25, 2019 5.0 Overall a very well thought out software that has improved our organizations communications with our patients as well as a time saver for our staff. Pros Improved customer communications. Improved staff time management. Less overtime. The ability to reach out to a specific group of patients (individual physicians and/or locations). Example: Inclement weather, unforeseen delays or absence of physician, etc. Very reasonably priced. Superb Customer Service as well as support. Less incoming phone calls allowing more time to focus on the daily tasks. Improved No-Show Rate. Cons Can't think of anything that I dislike.. Review Source MB Mignon B. Office Manager Used the software for: 2+ years ### "The staff is very friendly and extremely helpful" May 21, 2018 5.0 Pros Easy to use. Anyone in our office can call in with an issue, the staff with DoctorConnect is always friendly and willing to help get the situation resolved. Cons I wish that our phone number would show up for a return phone call when the appointment reminders are sent out. It's sometimes confusing to the patients on who is actually calling them. Review Source DB DEVIN B. APPOINTMENT SECRETARY Mental Health Care Used the software for: 2+ years ### "Great System!!" August 29, 2018 5.0 If we have to cancel appointments, we don't have to call patients. You can send them a message. Pros Easy to navigate! This system saves a lot of time. Cons I really haven't had any problems. It has worked really well for our practice. Review Source CB Carrie B. Office Assistant Alternative Medicine Used the software for: Less than 6 months ### "DoctorConnect for Acupuncture office" August 3, 2018 4.0 We use DC as a stand alone scheduler Pros It saves so much time by doing the reminder calls for you! It makes communication between patient and staff so much easier with text or email options. DoctorConnet support staff does a fantastic job of training, explaining and helping you with customization of the software. It is nice to be able to open DoctorConnect wherever you are, not just in the office. Cons You are unable to ''edit'' an appointment. It must be completely deleted and re-entered if there has been a change of any kind (time frame / service / etc). It is not visually as good as other scheduling software I've used. It would also be nice to have a print feature, to print out the daily schedule. Review Source RB Robin B. Administrator Medical Practice Used the software for: Less than 6 months ### "Doctor Connect" September 15, 2020 5.0 We had a very smooth and quick implementation process, and customer service has been great. Pros The one thing I like the most about this software is the reputation management. The patient surveys have been extremely helpful! Cons I haven't found anything at this point that I don't like about it. Review Source Response from Adtel International September 18, 2020 We are so grateful for the wonderful review and especially to have you as a customer. We are happy you are having a good experience with the software and our customer service. ID Ivy D. Doctor Used the software for: 6-12 months ### "Huge asset to our practice, great support staff" November 16, 2017 5.0 easy to use on all software, no issues of concern to address. Happy with product Pros The system is very easy to use, great support staff, always there to answer questions, very happy would recommend Review Source JS Jeanie S. Patient Care Coordinator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Happy!" January 28, 2019 4.0 Very happy with our Director Of Sales. Not only is she very sweet and kind, I couldn't ask for better support when I need it! Pros Very user friendly, the text, email and voicemail reminders Cons It doesn't send a reminder until 3 days before appointment. Would like one sent immediately after making the appointment. Review Source Response from Adtel International February 5, 2019 Thank you for sharing your experience online. We know we wouldn't be here without our customers, so we strive to make every interaction memorable (in the best ways!). LR Lauren R. pharm tech Used the software for: Less than 6 months ### "Very good" March 7, 2018 5.0 Pros It is easy to use and all the patients like it and seem to be able to communicate with us very simply. Cons The IT support isn't available 24 hours a day so it doesn't always get resolved when its needed only on business days. Review Source MH Maya H. Marketing Analyst Consumer Goods Used the software for: Less than 6 months ### "Doctor Connect" January 31, 2021 4.0 Pros The ability to notify patients via text is a great feature. The software is fairly easy to use and overall is a great product. Cons I don't have any cons about the software. Review Source GM Grant M. Revenue Cycle and System Manager Hospital & Health Care Used the software for: 2+ years ### "Great product to be more efficient, reduce no-shows and improve communication." August 28, 2025 5.0 Excellent and we have been very happy with DoctorConnect and their product, service and support. For us it all started with \[sensitive content hidden\] who was our 1st point of contact and it was nice to have the same person for a contact for sales and support. It is nice to get what you are truly sold and not passed off between sales and support. \[sensitive content hidden\] is very pleasant and easy to work with and she is proud of the product she sells, which is obvious from working with her. Pros Great product and very easy company to work with to get things setup and implemented. Our sales and support representative \[sensitive content hidden\] was amazing to work with. She is always very responsive and gets things addressed in a prompt manner. The DoctorConnect solution has greatly help reduce our no-show rate and made communicating with our patients much easier. We also like beaing able to use DoctorConnect for mass communication to our staff. Cons We had a few challenges, when a number is shared by multiple family members/patient when they would have multiple appointments on the same day. This has been a challenge with other solutions as well. Alternatives considered [Relatient](https://www.capterra.com/p/183345/Relatient/) Reason for choosing DoctorConnect Ease of use and the ability to work with IHS RPMS data and cost. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.