--- title: "Spidergap 360 Feedback Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Spidergap 360 Feedback the right 360 Degree Feedback solution for you? Explore 119 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/131885/Spidergap/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-09" --- Spidergap 360 Feedback 4.8 (119) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 9th, 2026 # Reviews of Spidergap 360 Feedback Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews ST Sabrina T Director, Talent DevelopmentCivic & Social Organization, 51 - 200 employeesUsed the software for: 1-2 years. “It is a comprehensive, cost-effective tool with functionality that makes it easy to track progress throughout the process.“ January 12, 2026 LF Louis F CEONon-Profit Organization Management, Self-employedUsed the software for: Less than 6 months. “This posed reporting issues.“ June 17, 2026 ST Sabrina T Director, Talent DevelopmentCivic & Social Organization, 51 - 200 employeesUsed the software for: 1-2 years. “The organization-level reporting is fantastic to identify org-wide trends to inform development opportunities.“ January 12, 2026 SS Shari S Chief PeopleOps OfficerComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “The only thing that was challenging about using Spidergap 360 was the inability of the software to keep participants data completely confidential so that the survey admins would not be able to view it.“ July 27, 2024 CB Christina B Director, Client Engagement and OperationsManagement Consulting, 2 - 10 employeesUsed the software for: Less than 6 months. “Affordable, given all the features. If you want a 360 or similar tool that you can customize for your specific needs, this is it.“ December 22, 2025 JP Jickson P HR ManagerComputer Software, 11 - 50 employeesUsed the software for: 1-2 years. “For instance, if my most reduced rating is a 4/5 out of three territories, those three regions will be pictured in a dull red and called out as shortcomings, in spite of the way that I scored high on them.“ May 10, 2021 LF Louis F CEONon-Profit Organization Management, Self-employedUsed the software for: Less than 6 months. “Providing coaching from the tool is easy as it presents a clear framework.“ June 17, 2026 ## Showing most helpful reviews Showing 1-25 of 119 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Director of Advancement Talent Management Used the software for: Less than 1 year ### "Best in the business " June 29, 2026 5.0 Outstanding and beyond expectations. I shopped around for quite a while before choosing SpiderGap. This is their bread and butter, and it shows. Pros Excellent 360 instrument and turn-key process that allowed me to launch our assessment with confidence. The customer service was incredible. 360 evals are a sensitive talent management tool, so I had a lot of questions. Each one was answered thoroughly and with great care. Cons There is nothing beyond perhaps a more detailed follow-up process for the Professional Development Plans. Switched from [Qualtrics Employee Experience](https://www.capterra.com/p/140443/Qualtrics-Employee-Engagement/) The 360s were cumbersome and had issues when deploying. They also didn’t have competencies built in. Alternatives considered [Lattice](https://www.capterra.com/p/151676/Lattice/) Reasons for choosing Spidergap 360 Feedback The assessment was a superior product as was the user interface, administration features, and customer support. Review Source CEO Used the software for: Less than 1 year ### "Great product - amazing customer service" June 18, 2026 5.0 Fantastic and Highly recommend with absolutely no reservations. I love this product and it will be my go to option for 360's. Pros The tool is easy to learn, use and distribute and the customer service is ABSOLUTELY OUTSTANDING!!! They were there within minutes to provide any necessary support. Providing coaching from the tool is easy as it presents a clear framework. Cons Cutting and pasting elements from the Team report is not intuitive or user friendly. This posed reporting issues. They were overcome, but it could be made much easier with just a couple of simple fixes. Alternatives considered [Primalogik](https://www.capterra.com/p/132134/Primalogik-360/) Reasons for choosing Spidergap 360 Feedback quality and ease of product, price and customer service Review Source Katy W. Director Used the software for: Less than 1 year ### "Brilliant 360 platform, highly recommended " April 13, 2026 5.0 Incredibly positive. Easily the most supportive company for onboarding. Highly personalised set up support, with the service going way over and above what I’d expected. Couple that with the flexibility and ease of use and it’s a no brainer product for me Pros The speed to set up and get going. Quick and easy to use. Very shallow learning curve, intuitive platform, highly customisable. Cons Currently there’s very little I’ve found that I don’t rate highly to be honest. I’ve had to dig deep to come up with anything: reminders for raters to complete the survey aren’t yet automated. But it’s genuinely a 2 second job! Review Source Director, Talent Development Used the software for: 1-3 years ### "360 Winner - Spidergap" January 13, 2026 5.0 My experience has been positive from start to finish. The implementation process was simple, and the support has been exceptional. I love the visibility to each step of the process, allowing me to track progress along the way. The reminder emails are very helpful in holding team members accountable. The feedback reports are simple to make meaning from and easy to customize based on your needs. The organization-level reporting is fantastic to identify org-wide trends to inform development opportunities. Pros Spidergap is user-friendly and has fantastic support that is available every step of the way. It is a comprehensive, cost-effective tool with functionality that makes it easy to track progress throughout the process. Cons I wish there were a way to set limits on how many feedback requests one person can get; however, I realize that is tough for a system to automate. Switched from [monday AI Work Platform](https://www.capterra.com/p/147657/monday-com/) The process was cumbersome and lacked key features we wanted. Review Source Pam R. Director Used the software for: 3-5 years ### "The Best 360 Feedback Platform" January 5, 2026 5.0 Excellent in every way. Highly recommend thjs 350 Evaluation tool and process. The process is ery easy to follow. The best 360 Feedback system we have used. Pros The 360 Evaluations/feedback is very easy to use, the guides are excellent with prompt responses to emails should we have any queries. Spidergap is good comparative value for money too.The reports are very detailed much i have better than.others I have used. Cons We have recently discovered that we can have our own questions although the standard template works very well for us. More detsiled guidence on whether changing these creates any challenges would be helpful. Review Source Director, Client Engagement and Operations Used the software for: Less than 1 year ### "Thorough & Customizable 360 Tool at Very Reasonable Pricing" December 24, 2025 5.0 Overall, fantastic. This is exactly the type of product I was looking for. The pricing is transparent and affordable (no hidden fees or anything like that). Customer Service is extremely helpful, transparent, thorough, professional, and quick to respond during their business hours (I had tons of questions before signing up and they had lots of patience answering them all). I actually have already shared my recommendation of this product with others. Pros Easy to learn product, and there are helpful resources to get you up to speed on your first survey. Highly customizable (and easy to do). Affordable, given all the features. If you want a 360 or similar tool that you can customize for your specific needs, this is it. We also use it for mini 360s (aka Pulse Surveys to track progress), works perfectly for that, and the reporting can be customized to make sense for the use case. While we can't use this optional feature (see below), the ability for the person receiving feedback to select their raters through the system, click a button and have their supervisor review and make edits or approve, is an extremely great and time-saving feature, primarily for HR leaders who are running internal 360s. Cons Overall, extremely happy with this service. None of this is a deal-breaker, but there are certain small features that could be nice additions, especially for customers like us who manage various client 360s (instead of internally-ran 360s). This includes: the ability to intervene during the rater selection phase (our clients are leaders/coachees at various companies, who, despite giving them clear instructions on how to select their raters, i.e., 3+ peers, direct reports, etc., will still often not follow those instructions. Same with supervisors, who may not know that there are minimums, etc.), so because of that, we have to manually ask the coachees to fill in their raters and get it approved, so that we can review and upload to the system manually. Also, sending reminders is easy to do from the system, however, it would be nice if there was a way to set up automatic reminders, and at a cadence of your choosing. Also, I need to periodically send the coachee an update of who hasn't yet responded, so it would be helpful to be able to quickly sort and export the name, email, and survey link of those remaining, as we often ask the coachee to follow up directly with raters who haven't yet responded as the deadline is coming near. Switched from [monday AI Work Platform](https://www.capterra.com/p/147657/monday-com/) We were previously just using a basic form from Monday, then manually typing out the report based on the responses. This took up an exorbitant amount of time and wasn't even terribly thorough, so SpiderGap was a giant step up in quality, ease, and time management. Alternatives considered [EchoSpan Flexible 360](https://www.capterra.com/p/106417/EchoSpan-360-Degree-Feedback/)[TruScore 360 Feedback Software](https://www.capterra.com/p/106423/360-Assessments/) Reasons for choosing Spidergap 360 Feedback Most affordable, customizable, transparent about pricing and features, did what we needed it to do. Review Source MGR Technical Training Used the software for: Less than 1 year ### "Efficiency and effectiveness in skills development management" May 7, 2024 5.0 The tool has proven valuable in evaluating and enhancing the team's skills. The platform has facilitated the collection of comprehensive feedback from multiple sources, significantly contributing to the professional development of employees. Pros I have successfully implemented Spidergap 360 Feedback in my area. This tool has been instrumental in comprehensively assessing the skills and competencies of my team. Through 360-degree assessments, we have gained a complete and detailed insight, allowing us to design personalized development plans. Cons Although Spidergap 360 Feedback has been helpful in assessing and improving skill development in my area, I have noticed that the initial implementation may take time and effort. Review Source Response from Spidergap August 2, 2024 Hi Thomas, we’re so pleased to hear that Spidergap has been instrumental in assessing your team's skills and competencies, allowing you to design personalized development plans. We acknowledge that the initial implementation may require time and effort, particularly when customizing the tool, but we’re glad it has been valuable in this process. Thank you for choosing Spidergap; we look forward to continuing to support your team’s growth and success. Talent Management Manager Used the software for: Less than 1 year ### "Great Platform & Easy to Use" January 28, 2025 5.0 Fantastic, great support. My questions are answered quickly from the support team, and the platform and user experience is great from an Admin perspective and an end-user perspective. Pros The platform is easy to use from all sides. Cons N/A I currently have no complaints since i have experienced no issues yet. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Star 360 was not an option above. Cost and report-out. The old Report-out was difficult for multiple parties to interpret. Reasons for choosing Spidergap 360 Feedback LHH was not an option above. Cost and ease of admin experience that the spider gap provides Review Source Response from Spidergap October 15, 2025 Thanks so much for sharing your experience! We’re so glad to hear you’ve found Spidergap easy to use and that it’s working well for you and your team. It means a lot to know that both admins and end users are having a good experience, and that our support team has been helpful when you’ve needed them. We’ll make sure they see your feedback. Asistente ejecutivo de recursos humanos Used the software for: Less than 1 year ### "Very easy to use" May 3, 2018 4.0 Pros Easy to use, stable and flexible options to customize the questionnaire and comment reports are well thought out and easy to execute. Cons It does not have an option to save automatically, so information is often lost, but customer service responds super fast to any question Review Source Response from Spidergap June 14, 2019 Thanks for your feedback Maria. Adding auto-saving functionality to the feedback questionnaire is one of our top priorities and we'll let you know as soon as it is available. In the meantime, you can advise people that as long as people don't close the browser tab, they won't lose the response. Thanks, Alexis ----- Edit: Good news! As of 8 February 2019, we now support automatic saving of feedback responses! Sr. Consultant Used the software for: 1-3 years ### "Spidergap 360 is a wonderful tool to use" January 15, 2024 5.0 Excellent! People from spidergap were there helping me every step of the way. They never were bothered by what might have seemed simple questions. The tool was well received - in fact ranked as one of the best parts of the leadership development program. Pros I loved that it provided feedback on many of the leadership factors we have in our program, and did so in a clear way. Cons Not being able to easily show the difference or growth from the start of the program to the conclusion. Switched from [Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Cost, ease of use and understanding by participants. Review Source Response from Spidergap August 2, 2024 Thank you for your wonderful review! We’re glad that Spidergap provided clear and valuable feedback on your leadership factors. While we acknowledge the challenge in showing growth differences, we’re pleased our team could support you throughout the process. It’s fantastic to hear that Spidergap was one of the best parts of your leadership development program. Thank you for choosing Spidergap and highlighting the key benefits of cost, ease of use, and participant understanding! Managing Director Used the software for: Less than 1 year ### "Excellent Tool " February 12, 2024 5.0 I was really impressed with the support I have had throughout. I am not the best at IT so being able to call on the team was a tremendous help. \[sensitive content hidden\] in particular was patient and always came back quickly with clear instructions and encouraging words. I love the reports too. They are professional and clear. The group reports are so useful too. All round I am a very satisfied customer. Pros Clear, well set out and meaningful with good links to the requirements Cons I liked it all thank you - no problems or issues at all Switched from [SHL Talent Management](https://www.capterra.com/p/10008545/SHL-Mobilize/) Cost and ability to write my own questions for the client Review Source Response from Spidergap August 2, 2024 Thank you for your excellent review! We’re glad you found Spidergap clear, well-organized, and meaningful! It’s great to know that our support team could assist you effectively with clear instructions and encouraging words. We’re pleased you found the reports professional and useful and that the cost and customization options met your needs. We appreciate your feedback and look forward to continuing to support your success! President Used the software for: Less than 1 year ### "Highly Recommend!" January 30, 2020 5.0 Exceptional product! I will be using them again. Pros Setting up the questionnaire was intuitive and the Customer Service was exceptional! The reports are user-friendly and my client was very pleased with the results. Cons From an administrator's point of view, I wish there was an option to maintain complete confidentiality of the results. Yes, I'm the only person who can see who said what about whom, but I'd prefer that even I couldn't see that. We're in the US and privacy laws don't require someone on the project to have this level of access. Switched from [ViewSuite360](https://www.capterra.com/p/106437/ViewSuite360/) More user-friendly both as an administrator and participant. I have complete control over the questions and rating scale. The reports are simpler and easier to interpret for participants. Review Source Leadership Development Used the software for: Less than 1 year ### "Spidergap is a rare gem!" September 15, 2020 5.0 This has been a very positive experience and has allowed our company an entry point into the automated 360 world that saves us time on the administrative end and allows us the opportunity to focus on our recipients. Pros The software is easy to use, the interface is appealing, the reporting is excellent, and the customization is just what we needed. The price is fair and a great value for what you pay. Cons The questions they started with are on the more basic side, but if you are starting from nothing, it is a great place to start. You can also easily edit their competencies or replace with your preferred rated areas. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Too much manual work for converting survey monkey data into a viable 360 report. Review Source Travis D. HR Manager Used the software for: 1-3 years ### "Outclass tool with fantastic customer service and excellent functionality" December 11, 2018 5.0 If I talk about my overall experience, I would say it is the most useful software for me. It is no doubt the best platform that let employees with easy ways of filling out a questionnaire and furthermore providing them good chance to give their feedback securely. Pros I have been using this tool for many years, I would say I really love everything about it whether its system or support. It is completely perfect from every angle. I love the high quality of this tool and its quick response that fulfills all the requirements of my questions. Furthermore, it is extremely easy to use. It is the most reliable software that provides comprehensive feedback. Cons No doubt it is the complete package but one of the drawbacks is that it lacks the option to save information automatically. I would say if its team adds this feature it will look even more helpful but I am sure its efficient team will keep this issue in consideration and overcome it as soon as possible. Review Source Response from Spidergap June 14, 2019 Thanks Travis. We really appreciate your feedback and you are right - the lack of automatically saving responses before submitting is our main drawback. The good news is that this feature is our top priority and is expected be released in the next 4-6 weeks! Looking forward to supporting you and the University even better in 2019 as a result :-) Alexis ----- Edit: Good news! As of 8 February 2019, we now support automatic saving of feedback responses! Director of HR Used the software for: 1-3 years ### "HR Director" October 16, 2018 5.0 We are using this software to bridge communication gaps we may have. Getting the feedback from the 360's has become a very useful tool in building relationships and operating procedures. It made my job easier, THANKS! Pros It is easy to use, very user friendly! Reports are great, easy to read and all the information is there. It gave our management team honest assessments and tools to build upon them. Cons Honestly, I can't say. We have had a positive experience and we will continue to use this software moving forward. Review Source Tax Partner Used the software for: Less than 1 year ### "Amazing Experience so easy and useful to use. " November 7, 2017 5.0 Pros The results were beyond helpful. Very professional layout with great versatility to customize the annual review report. Each persons results can be compared to the entire organization as a whole to understand better their results. Cons It was a little difficult to set up the annual reviews for each person of the organization. I also had a little bit of difficulty printing out each individuals review. Review Source Response from Spidergap November 7, 2017 Thanks so much for this review Craig. We're so glad you are finding Spidergap useful, and we'll look into how we can improve to address the printing issue + annual review setup you mentioned. Learning and Talent Manager Used the software for: Less than 1 year ### "Great Experience" March 10, 2025 5.0 Pros The platform is User-friendly and easy to navigate. Cons None for now. The experience was great for me. Review Source Response from Spidergap October 15, 2025 Thanks so much for your review! We’re really glad to hear you’ve had a great experience with Spidergap so far, and that you’ve found the platform user-friendly and easy to navigate. People and Development Manager Used the software for: 1-3 years ### "360 Feedback for a small non profit organisation" March 9, 2023 5.0 This is a new experience for staff within our organisation and it is making steady progress each year, we have had a 95% satisfaction rate from staff seeking feedback and plan to continue to use the software in the future. Pros This product is very simple for staff and line managers to use, the process is time managed and semi automated so we have control over what happens when but are guided by the system as to what works best. The email templates are great and the information upload process simple to follow. The question library is comprehensive and yet still allows the orgnisation to personalise to their own language. Excellent self help systems, but if you prefer to be hand held though a process, the team are always on hand to help out. The layout of the 360 document is easy to work with, user friendly and the coaching email that you send out before hand has been really well received by managers and staff alike. Cons I struggled with getting the time line planned out, I did not find that particularly intuitive Reasons for choosing Spidergap 360 Feedback I liked the output materialThe price was competitiveThe sales team were attentive and supportive Review Source Response from Spidergap March 9, 2023 Thank you for sharing your positive experience with Spidergap; we're glad it has been a valuable tool for your small non-profit organization. We're thrilled that the system has been user-friendly for staff and line managers and that you've found the question library comprehensive yet customizable to your organization's language. We're sorry to hear that you struggled with getting the timeline planned out, and we will certainly take your feedback on board to see how we can improve the process in the future. Learning Facilitator Used the software for: Less than 1 year ### "Highly recommend" June 8, 2021 5.0 We are finishing our first round of feedback reports this week so I'm sure I would have more to say following the entire experience. Currently however, our overall experience has been phenomenal. I would highly recommend this product and company. We are looking forward to continuing the use of the product. Pros The team at Spidergap. The product itself is highly customizable and easy to use. The team exceeds expectations at every turn. They monitor your project and reach out to check in at all the important milestones. When I have had a question, the response is immediate. Every person on the team is knowledgeable on our project. I have never been as impressed as I am with the Spidergap team. Cons We have a lot of users taking the survey and not having a platform that is accessible to them costs the admin a lot of time. Users have to contact the admin to see what their progress is and who hasn't yet responded to their feedback request. Any changes made to emails that bounce as well have to be done by the admin. Switched from The other product was not as customizable and not as affordable. Review Source Paul L. Managing Director ### "I have been using Spidergap for 5 years and am very pleased with it. Great system and support!" February 20, 2016 5.0 From an administrator's perspective, the system is very easy to understand and navigate. Building questionnaires / assessments and amending and copying existing questionnaires / assessments is straightforward. Adjusting rating scale and rater groups is very simple. Options exist in terms of question types - based upon just a single response that rates performance or frequency, or includes a second response that enables raters to specify the level of performance they feel is appropriate for each behaviour being assessed Narrtive can be added as frequently as you specify, enabling raters to provide examples to back up their ratings Rater information can be loaded through Excel spreadsheet, or added directly into the system by the Subjects, which saves administrator time manipulating spreadsheets. Additional raters can be added manually, if required. The email templates are easy to edit, as is issuing emails with links to the questionnaire / assessment and reminders. Reports are clear and informative - summary information at the front, with detailed scores later. From the Subject and Raters' perspectives, it's an easy to access system, just one click, with no need for passwords. The system looks and feels professional to them, so high face vailidity. For reference and training, there is plenty on their site to help you, including videos to walk you through setting things up. For me, it is not just the system that is important. Spidergap provides a great system, no question. It's also about being able to trust and to be able to rely on the guys who run it to respond quickly and effectively when you do need their help, having made a mistake somewhere. Spidergap provide support second to none. Highly recommended system and great support. Review Source Response from Spidergap February 17, 2016 Thanks Paul, it has been a pleasure working with you, and we look forward to supporting you with running 360s with your clients for many years to come! All the best, Alexis LC Liz C. Director Used the software for: 3-5 years ### "Best 360 tool I've found" September 17, 2021 5.0 I use Spidergap 360 to enable clients to see themselves through the eyes of others so they can build tangible plans for their personal growth. I have found the tool easy and intuitive to use and both the customer service and self-help excellent. Pros Adaptability both in terms of questions and design Ease of Use/ Intuitive for both set-up and post-assessment coaching Clear, easy to understand outputs Value for money Excellent customer service Cons Would love to be able to custom design the front cover without needing tech support Reasons for choosing Spidergap 360 Feedback Primarily the ability to customize the competencies for specific roles, clients and projects (i.e. I work predominantly with science & technical leaders) so the assessment "feels like theirs". In addition, the ability to be independent of expensive accredited coaching support making the tool much more accessible to more people. Review Source Learning & Development Regional Manager Used the software for: Less than 1 year ### "Fabulous tool for 360" April 5, 2019 4.0 We are wishing to develop specific leadership capabilities in highly technical individuals (leaders of complex project teams, rather than "leaders by organisation chart"). Traditional 360 tools cannot be tailored and do not provide a great fit for this demographic, as well as being costly. We found Spidergap filled our needs perfectly. We could set up a 360 project that was specific to this group, tailor the questions so they were highly relevant to the capabilities we wanted to see them grow in, administer the whole process easily and give the group easy-to-read insightful reports to help them develop. Feedback from the report-receivers was extremely positive, and line managers were quick to share how easy it was to coach from the report content. We are monitoring the progression of a specific group and are confident that this has helped them significantly in the area of self-knowledge and in shaping them as leaders. Pros The ease of use, especially in tailoring the feedback questions for a specific organisation or project. The ability to add your own logo to the cover. The great self-help documents on site. Chat help was readily available too, although it wasn't needed often as the tool is very intuitive. Great value for money / no mandatory tie-in to coaching services that is forced by other big brands Very insightful and easy to read report with strengths at the forefront, not just weakness. Cons Very few "cons" but would have liked to have been able to easily send repeat invitations/ reminders to specific respondents, versus "all" or a long-winded cut-and-paste action. Review Source Alex B. HR Manager Used the software for: 1-3 years ### "User Friendly, Flexible, and Great Support" September 17, 2018 5.0 Spidergap helps us run 360s for our management development programs on an as-needed basis. Most other 360 products I've seen are full fledged review systems that we need to have as a subscription. Pros Great UX. And the support team is super responsive. It's very easy to field a new or repeat 360 design. Cons the landing page for the survey admin screen is the survey design interface, which takes a while to load. It would be nice if a survey with responses took you to the results page by default instead. Review Source Response from Spidergap September 21, 2018 Thanks so much for the feedback! I wanted to let you know that the bug you identified (where you had to go via the preview every time you review results) has now been fixed. We didn't know this bug existed until your review - please do shout with feedback on anything else you find annoying (it may be a bug!). :-) Thanks again! KADIR T. Manager Used the software for: Less than 1 year ### "Spidergap usage" December 20, 2022 5.0 More than average for the expectations Pros I like function of programme beside benefits to have all in one options Cons Cost of software is not so cheap for a small size company Review Source Response from Spidergap March 7, 2023 Hi Kadir, thank you for writing this honest review and sharing your experience with Spidergap. We understand that cost is an important factor for any business, so we would be more than happy to discuss pricing options with you to find a plan that suits your budget and meets your needs. We value your business and look forward to continuing our relationship in the future. SP Stefano P. Partner ### "Excellent product, outstanding customer service" June 23, 2014 4.0 I used for the first time Spidergap to create a customised 360 assessment with one of our multinational clients. I was impressed by the ease of use, both in terms of setting up the survey and managing the results. The individual reports are accurate and I appreciated the possibility to customise further the personal development form to make it more relevant for participants. A possible improvement relates the group report, which could be a bit more detailed in line with the content of the individual reports. Overall we were very satisfied with the tool and very impressed by the level of service that Spidergap provided. All their representatives and technical support staff were extremely available, ready to support and attentive to our needs, in a way that I have rarely experienced elsewhere. Review Source Response from Spidergap June 20, 2014 Thanks Stefano, I'm glad you've found Spidergap useful and thanks also for your feedback! The group reports are an area we'll be working on this year, so we'll keep you updated on these plans and changes we'll be making. In the meantime, let us know if you'd like a call to review how you can get the most out of the existing group results (spidergraph chart, filters, exports to xls etc.). Kind regards, Alexis Kingsbury, Co-Founder at Spidergap ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.