--- title: "Spidergap 360 Feedback Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Spidergap 360 Feedback Software - reviews, pricing plans, popular comparisons to other 360 Degree Feedback products and more." source_url: "https://www.capterra.com/p/131885/Spidergap/" page_type: "product" language: "en" publication_date: "2026-11-09" --- # Spidergap 360 Feedback Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Spidergap 360 Feedback ## What is Spidergap 360 Feedback? Revolutionizing 360-degree feedback, Spidergap is the leading choice for businesses seeking powerful insights to drive personal growth and organizational success. Spidergap distinguishes itself by providing flexibility and customization, catering to your organization's unique needs. Proudly adopted by over 3000 organizations in 134 countries, Spidergap is ISO 27001 certified and GDPR compliant, ensuring top-tier security for your data. Discover the transformative potential — book a demo today! ## What is Spidergap 360 Feedback used for? [360 Degree Feedback](https://www.capterra.com/360-degree-feedback-software/)[Talent Management](https://www.capterra.com/talent-management-software/) Overall rating Based on 119 user reviews Reviews sentiment Positive 99% Neutral 1% Negative 0% Starting price $1099 Flat Rate, One Time Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Spidergap 360 Feedback alternatives Highest Rated [5.0 (42)](https://www.capterra.com/p/215389/G360-Surveys/reviews/) Starting price $100.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.9 (98)](https://www.capterra.com/p/211585/HRider/reviews/) Starting price $1.36 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.9 (76)](https://www.capterra.com/p/106417/EchoSpan-360-Degree-Feedback/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.6 (163)](https://www.capterra.com/p/154170/Employee-Effectiveness/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/131885/Spidergap/alternatives/) ## FAQs about Spidergap 360 Feedback Overview ### What problems does Spidergap 360 Feedback solve? Spidergap 360 Feedback solves manual, fragmented performance-feedback workflows by collecting multi-rater assessments, sending invitations and reminders, and tracking response progress in one place. Custom questionnaires and clear individual, group, and organization reports help HR leaders, coaches, people managers, and leadership-development teams identify skill gaps, support coaching conversations, and create development action plans. Answer based on 83 reviews Overview ### Which roles and teams benefit most from Spidergap 360 Feedback? Spidergap 360 Feedback is most used by HR, learning and development, and organizational development teams running structured multi-rater reviews and development plans. Directors, presidents, owners, and operations leaders use feedback reports to assess leadership performance, while consultants, trainers, and managers support coaching, implementation, and employee growth conversations. Answer based on 111 reviews Overview ### What company size and industries is Spidergap 360 Feedback built for? Spidergap 360 Feedback is built primarily for small businesses (63%), with Management Consulting (10%) its leading industry. It supports organizations collecting 360-degree feedback and producing aggregated individual reports for personal and professional development, including enterprise users (26%) and Human Resources (9%) and IT services (8%) teams. Answer based on 119 reviews Features and Usability ### What are the key features of Spidergap 360 Feedback? Spidergap 360 Feedback includes core 360-degree feedback surveys with anonymous feedback, customizable questions, and templates for assessing leadership and performance. Reporting and analytics provide visual, easy-to-interpret results, while dashboards, real-time reporting, and email reminders support feedback administration and follow-up. Answer based on 11 reviews Pricing ### How much does it cost and what fees or limitations are included? Spidergap 360 Feedback starts at $1,099 as a one-time flat rate under the No contract plan. It includes unlimited support, consultation calls, unlimited feedback providers, and one year of free reassessments; enterprise rates can reach $9.89 per recipient. Free versions and trials are available. Reviewers cite transparent pricing, though one noted a 10-credit minimum initial purchase. Answer based on 28 reviews Integrations ### Which third-party tools and platforms does Spidergap 360 Feedback integrate with? Spidergap 360 Feedback connects natively to Microsoft Excel. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does Spidergap 360 Feedback offer? Spidergap 360 Feedback provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided setup, webinars cover scheduled instruction for groups, documentation gives written reference material, and videos offer self-paced learning resources for teams getting started. Answer based on 5 reviews Getting Started and Support ### What customer support options does Spidergap 360 Feedback offer, and how do users rate the experience? Spidergap 360 Feedback offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representative, and chat. Users consistently describe support as fast, friendly, knowledgeable, and thorough, with help often arriving within minutes or hours. Some users initially needed guidance navigating setup or resolving uploads, but reported effective assistance. Answer based on 63 reviews Feedback ### How does Spidergap 360 Feedback support employee feedback? Spidergap 360 Feedback collects customizable multi-rater feedback and presents it in clear, actionable reports for leadership development. HR teams and consultants value tailored questionnaires, reviewer selection, reminders, and organization-level insights. Some users want more report controls and easier visibility into outstanding requests and approvals. Answer based on 29 reviews ## Features AI summary Based on 1,308 360 Degree Feedback reviews Capterra data shows that buyers of 360 Degree Feedback rank the following features as their top priorities: - **Customizable Questions** (**53%** of reviewers rated this feature as critical) - **Performance Review Management** (**47%**) - **Performance Management** (**44%**) Spidergap 360 Feedback supports all three of the features reviewers rate most important: **Customizable Questions**, **Performance Review Management**, and **Performance Management**. Together, these capabilities give teams the flexibility to tailor feedback processes, manage review cycles more effectively, and connect feedback results to broader performance goals, helping businesses make evaluations more relevant, consistent, and actionable. Customizable Questions 4.9 (11) 90.91% of 11 reviewers that rated this feature as important or highly important Tailored or customizable questions for more targeted and relevant data collection Performance Review Management 4.9 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Create, fill out, and send performance reviews to individual employees Reporting/Analytics 4.7 (27) 77.78% of 27 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Surveys & Feedback 4.9 (18) 88.89% of 18 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Anonymous Feedback 4.9 (17) 76.47% of 17 reviewers that rated this feature as important or highly important Allow reviewers to provide anonymous feedback to encourage honest conversations Progress Tracking 4.7 (13) 76.92% of 13 reviewers that rated this feature as important or highly important Reporting on how each user, task or process has advanced since its initiation Spidergap 360 Feedback 38 features ### All Features - 360 Degree Feedback: Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Anonymous Feedback: Allow reviewers to provide anonymous feedback to encourage honest conversations - API: Application programming interface that allows for integration with other systems/databases - Assessment Management: Creation, administration, and evaluation of assessments or tests - Benchmarking: Compare key metrics for the business against prominent players in the industry - Competency Management: Catalog, manage, and develop employee skill sets - Continuous Feedback: Provide ongoing performance feedback to employees on a regular basis, rather than giving feedback at designated times - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Email Reminders: Reminders sent via email - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Portal: Online portal where employees can access and track their own information - Employee Profiles: Centralized storage for employee data, records, and performance metrics - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Individual Development Plans: Document completed by employee to assist with career and personal development to reach short term and long term goals - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Review Management: Create, fill out, and send performance reviews to individual employees - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group - Question Library: Pre-written repository of questions that can be reused within a course or for assessment or interviews - Rater Selection: Process of choosing individuals who will assess and provide feedback on an employee's performance during a performance appraisal - Ratings/Reviews: Ratings/Reviews - Real-Time Data: Receive data and information in real time - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Self Assessment: An individual's evaluation of his or her own strengths, weaknesses, and skills - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Skills Assessment: Observe employees over a period of time to gain an understanding of their abilities to perform certain tasks - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Talent Management: Integrate with Talent Managment software to better track learners progress and training sessions - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 4.6 (93) 4.6 Based on 93 reviews ## Pricing Value for money 4.7 (88) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/131885/Spidergap/pricing/) No contract $1,099 Flat Rate,One Time It includes: - Unlimited feedback providers - Unlimited support - No commitment - No contract - Custom surveys - Custom emails - Customizable reports - Free reassessments - 360˚ Feedback Expert Value for money 4.7 (88) 4.7 Based on 88 reviews ## Integrations [ Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (117) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (117) 4.9 Based on 117 reviews ## User reviews Overall rating 4.8 Based on 119 reviews Filter by rating Counts reflect reviews available in this feed. 5(99) 4(19) 3(1) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful DO Director of Advancement Talent Management Director of Advancement Talent Management Used the software for: Less than 1 year ### "Best in the business " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 29, 2026 Outstanding and beyond expectations. I shopped around for quite a while before choosing SpiderGap. This is their bread and butter, and it shows. Pros Excellent 360 instrument and turn-key process that allowed me to launch our assessment with confidence. The customer service was incredible. 360 evals are a sensitive talent management tool, so I had a lot of questions. Each one was answered thoroughly and with great care. Cons There is nothing beyond perhaps a more detailed follow-up process for the Professional Development Plans. CE CEO CEO Used the software for: Less than 1 year ### "Great product - amazing customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 18, 2026 Fantastic and Highly recommend with absolutely no reservations. I love this product and it will be my go to option for 360's. Pros The tool is easy to learn, use and distribute and the customer service is ABSOLUTELY OUTSTANDING!!! They were there within minutes to provide any necessary support. Providing coaching from the tool is easy as it presents a clear framework. Cons Cutting and pasting elements from the Team report is not intuitive or user friendly. This posed reporting issues. They were overcome, but it could be made much easier with just a couple of simple fixes. Katy W. Director Used the software for: Less than 1 year ### "Brilliant 360 platform, highly recommended " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 13, 2026 Incredibly positive. Easily the most supportive company for onboarding. Highly personalised set up support, with the service going way over and above what I’d expected. Couple that with the flexibility and ease of use and it’s a no brainer product for me Pros The speed to set up and get going. Quick and easy to use. Very shallow learning curve, intuitive platform, highly customisable. Cons Currently there’s very little I’ve found that I don’t rate highly to be honest. I’ve had to dig deep to come up with anything: reminders for raters to complete the survey aren’t yet automated. But it’s genuinely a 2 second job! DT Director, Talent Development Director, Talent Development Used the software for: 1-3 years ### "360 Winner - Spidergap" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 13, 2026 My experience has been positive from start to finish. The implementation process was simple, and the support has been exceptional. I love the visibility to each step of the process, allowing me to track progress along the way. The reminder emails are very helpful in holding team members accountable. The feedback reports are simple to make meaning from and easy to customize based on your needs. The organization-level reporting is fantastic to identify org-wide trends to inform development opportunities. Pros Spidergap is user-friendly and has fantastic support that is available every step of the way. It is a comprehensive, cost-effective tool with functionality that makes it easy to track progress throughout the process. Cons I wish there were a way to set limits on how many feedback requests one person can get; however, I realize that is tough for a system to automate. Pam R. Director Used the software for: 3-5 years ### "The Best 360 Feedback Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 5, 2026 Excellent in every way. Highly recommend thjs 350 Evaluation tool and process. The process is ery easy to follow. The best 360 Feedback system we have used. Pros The 360 Evaluations/feedback is very easy to use, the guides are excellent with prompt responses to emails should we have any queries. Spidergap is good comparative value for money too.The reports are very detailed much i have better than.others I have used. Cons We have recently discovered that we can have our own questions although the standard template works very well for us. More detsiled guidence on whether changing these creates any challenges would be helpful. DC Director, Client Engagement and Operations Director, Client Engagement and Operations Used the software for: Less than 1 year ### "Thorough & Customizable 360 Tool at Very Reasonable Pricing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 24, 2025 Overall, fantastic. This is exactly the type of product I was looking for. The pricing is transparent and affordable (no hidden fees or anything like that). Customer Service is extremely helpful, transparent, thorough, professional, and quick to respond during their business hours (I had tons of questions before signing up and they had lots of patience answering them all). I actually have already shared my recommendation of this product with others. Pros Easy to learn product, and there are helpful resources to get you up to speed on your first survey. Highly customizable (and easy to do). Affordable, given all the features. If you want a 360 or similar tool that you can customize for your specific needs, this is it. We also use it for mini 360s (aka Pulse Surveys to track progress), works perfectly for that, and the reporting can be customized to make sense for the use case. While we can't use this optional feature (see below), the ability for the person receiving feedback to select their raters through the system, click a button and have their supervisor review and make edits or approve, is an extremely great and time-saving feature, primarily for HR leaders who are running internal 360s. Cons Overall, extremely happy with this service. None of this is a deal-breaker, but there are certain small features that could be nice additions, especially for customers like us who manage various client 360s (instead of internally-ran 360s). This includes: the ability to intervene during the rater selection phase (our clients are leaders/coachees at various companies, who, despite giving them clear instructions on how to select their raters, i.e., 3+ peers, direct reports, etc., will still often not follow those instructions. Same with supervisors, who may not know that there are minimums, etc.), so because of that, we have to manually ask the coachees to fill in their raters and get it approved, so that we can review and upload to the system manually. Also, sending reminders is easy to do from the system, however, it would be nice if there was a way to set up automatic reminders, and at a cadence of your choosing. Also, I need to periodically send the coachee an update of who hasn't yet responded, so it would be helpful to be able to quickly sort and export the name, email, and survey link of those remaining, as we often ask the coachee to follow up directly with raters who haven't yet responded as the deadline is coming near. MT MGR Technical Training MGR Technical Training Used the software for: Less than 1 year ### "Efficiency and effectiveness in skills development management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 7, 2024 The tool has proven valuable in evaluating and enhancing the team's skills. The platform has facilitated the collection of comprehensive feedback from multiple sources, significantly contributing to the professional development of employees. Pros I have successfully implemented Spidergap 360 Feedback in my area. This tool has been instrumental in comprehensively assessing the skills and competencies of my team. Through 360-degree assessments, we have gained a complete and detailed insight, allowing us to design personalized development plans. Cons Although Spidergap 360 Feedback has been helpful in assessing and improving skill development in my area, I have noticed that the initial implementation may take time and effort. TM Talent Management Manager Talent Management Manager Used the software for: Less than 1 year ### "Great Platform & Easy to Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 28, 2025 Fantastic, great support. My questions are answered quickly from the support team, and the platform and user experience is great from an Admin perspective and an end-user perspective. Pros The platform is easy to use from all sides. Cons N/A I currently have no complaints since i have experienced no issues yet. AE Asistente ejecutivo de recursos humanos Asistente ejecutivo de recursos humanos Used the software for: Less than 1 year ### "Very easy to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 May 3, 2018 Pros Easy to use, stable and flexible options to customize the questionnaire and comment reports are well thought out and easy to execute. Cons It does not have an option to save automatically, so information is often lost, but customer service responds super fast to any question SC Sr. Consultant Sr. Consultant Used the software for: 1-3 years ### "Spidergap 360 is a wonderful tool to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 15, 2024 Excellent! People from spidergap were there helping me every step of the way. They never were bothered by what might have seemed simple questions. The tool was well received - in fact ranked as one of the best parts of the leadership development program. Pros I loved that it provided feedback on many of the leadership factors we have in our program, and did so in a clear way. Cons Not being able to easily show the difference or growth from the start of the program to the conclusion. [View all Reviews](https://www.capterra.com/p/131885/Spidergap/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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