# Page 9 | Gusto Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Gusto the right Onboarding solution for you? Explore 4191 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131882/Gusto/reviews --- Gusto 4.6 (4191) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of Gusto ## Showing most helpful reviews Showing 201-225 of 4191 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JT Julie T. Owner Consumer Services Used the software for: 2+ years ### "Gusto has a robust platform but is a little pricey" February 27, 2025 4.0 In general, Gusto provides all of your HR needs under one umbrella, which is very convenient. Pros Can upload data directly into payroll, which is helpful. Cons Rising costs of base amounts and per employee fees Review Source Response from Gusto June 7, 2025 Hi Julie, Thank you for sharing your experience with Gusto. We’re glad to hear the platform meets your HR needs and that features like direct data upload have been helpful. We understand concerns around pricing and appreciate your feedback as we continue to improve our service. Thanks for being with us for over two years! The Gusto Team OP Orla P. Head of Customer Success Internet Used the software for: 1-2 years ### "all-in-one HR solution" March 17, 2025 5.0 Gusto is a user-friendly and efficient payroll and HR platform, especially for small to mid-sized businesses. It simplifies payroll processing, automates tax filings and integrates benefits management, making it an all-in-one HR solution. Pros It's User-Friendly Interface which is intuitive, modern, and easy-to-navigate. The Automated Payroll Processing Compliance & Tax Handling was super useful Cons It's limited to the US only, so can't use it outside of the US. It can also get quite expensive for larger teams Review Source Response from Gusto June 7, 2025 Hi Orla, Thanks so much for your detailed feedback! We’re glad to hear that you find Gusto’s interface intuitive and that the automated payroll and tax features have been helpful. We understand the challenges around pricing for larger teams and the current U.S.-only availability, and we appreciate you sharing your perspective. It means a lot that you see Gusto as an all-in-one HR solution for small to mid-sized businesses. Thanks again for choosing us to support your HR needs! Best regards, The Gusto Team JC James C. Customer Success Manager Computer Software Used the software for: Less than 6 months ### "Great payroll system" February 27, 2025 4.0 Overall, I like Gusto for its comprehensive approach to payroll and deduction-based benefits. Their customer service has been stellar, and their website is intuitive to navigate. Pros They offer an all-in-one package for supporting payroll and payroll deduction-related benefits. It is easy to submit benefit claims through their portal. Customer Service is easy to reach, and they are fairly quick in their responses. Payroll and reimbursements are delivered promptly. Cons Recently, they switched providers for deduction-based processes, but did not inform employees of the turnover. I tried to submit a reimbursement claim through their old portal, and it did not inform me of the switch to a new provider. This was frustrating, and I wish Gusto had informed me of the switch in a more engaging process. Review Source Response from Gusto June 7, 2025 Hi James, Thank you for your detailed feedback and for sharing your experience with Gusto. We’re glad to hear you find the platform easy to use and appreciate our customer service. We also understand how the recent provider change for deduction-based processes could have been clearer, and we appreciate you bringing this to our attention as we work to improve communication for everyone. Thanks for choosing Gusto! The Gusto Team AG Allison G. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Gusto Review" October 19, 2024 5.0 We've been able to streamline our payroll process significantly. Pros Simplified and automated payroll for our small business. Cons We want people to be able to clock in/out for a paid lunch break just to track time, but this isn't possible. Review Source Response from Gusto October 29, 2024 Hello Allison, Thank you for your feedback! We're thrilled to hear that Gusto has simplified and automated payroll for your small business. We appreciate your input regarding the clock in/out feature for paid lunch breaks—this kind of feedback helps us enhance our services. Thank you for sharing your experience! -Gusto SM Sarah M. Founder Human Resources Used the software for: 6-12 months ### "Gusto: Great interface and tools! " September 27, 2024 5.0 My overall experience with gusto was above average. They were my companies first ever payroll application and I’m glad we experienced them first. The interface was easy to use and to understand for a first time business owner. I struggled with maintaining the pricing model and had to switch to a cheaper competitor for bottom line purposes. Pros What I liked most about the product probably had to be the all inclusive packages for businesses. They handled pay memos, 1099 fillings and even communicated with the IRS on my behalf as my financial institution. Very good product. I also loved that gusto covered onboarding and HR paper work. Cons The pricing model is a bit expensive and can be intimidating to new businesses. They also don’t really have a good sales team that communicates features productively to ensure transparency. Review Source Response from Gusto October 1, 2024 Hello Sarah, Thank you for sharing your thoughtful feedback! We're thrilled to hear that you found value in our all-inclusive packages, onboarding support, and ease of use, especially as a first-time business owner. 😊 We understand that pricing can be a concern, and we're always looking for ways to deliver more value to our customers. Your feedback on our sales communication is also noted, and we’ll work to improve in that area. We’re grateful you chose Gusto for your payroll journey, and we wish you continued success with your business! -Chelsea B Client Relations Team VR Verified Reviewer Graphic Designer Graphic Design Used the software for: 6-12 months ### "A Simplified HR Solution" November 10, 2024 5.0 An excellent tool for managing the HR side of things. Pros Gusto makes managing payroll and benefits easy for employed graphic designers, with a user-friendly interface that streamlines pay stubs, tax forms, and health benefits in one platform, saving time on administrative tasks. It also offers features like PTO tracking and direct deposit, which makes handling work-life balance more straightforward. Cons Doesn't offer design-specific features or integrations that could enhance a creative team's workflow. Review Source JR Joelle R. SOS Business Supplies and Equipment Used the software for: 2+ years ### "Great choice!" December 2, 2024 3.0 Overall, I am pleased with the Gusto app. It helps me keep track of all important information regarding my income and hours, as well as past tax info Pros Gusto gives a detailed breakdows of income, taxes, and hours to employees, making it easy to keep track. Cons Sometimes, when clocking in or out, the app is laggy or slow, and takes a long time to access efficiently. Review Source AS Alexis S. Managing Director Health, Wellness and Fitness Used the software for: 1-2 years ### "A must have tool for the HR manager!" August 27, 2024 5.0 Completely satisfied with the platform. The Customer Service team is accessible and responsive with any issues. A pleasure to continue using their services. Pros The general ease and flow of the platform, allows the user to complete payroll in under 2 minutes. The new spreadsheet feature enables accurate time tracking. Great integration with Quickbooks! Cons From an aesthetics perspective, the font is stale and the colors are boring. There should be more flashy indicators for the next step/ Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Gusto Superior features and ease of integration to our current software Review Source Response from Gusto September 6, 2024 Hello Alexis, Hello, Thank you for your wonderful review! We’re thrilled to hear that you find Gusto’s platform easy to use and efficient for completing payroll. We’re also glad you’re enjoying the new spreadsheet feature and the integration with QuickBooks. We appreciate your feedback on the aesthetics of the platform. We’re always looking for ways to improve, and your suggestions will be taken into consideration as we continue to enhance the user experience. Thank you again for your positive comments and for choosing Gusto! If you have any further suggestions or need assistance, please feel free to reach out. -Gusto JJ Juliet J. Health care Hospital & Health Care Used the software for: 2+ years ### "Excellent to use" May 13, 2025 5.0 Good .When u are use to it , it becomes more easy and convenient to use Pros Convince on using the e card with phone and able to download it in any phone Cons Set up.You have to be familiar with it or follow the steps thoroughly to be able to set it up. Review Source SR Skyler R. Executive Director Online Media Used the software for: 1-2 years ### "Gusto is Great!" October 26, 2024 5.0 Overall, I have enjoyed the platform. It simplifies tax filing and takes the guess work out of bookkeeping as it shows everything my contractor made for the year. Pros I love that you can handle your W2 signing and 1099 filing through the platform. I also love that it supports direct deposit. Cons It's hard to create and review reports. For example, I couldn't figure out how to make a report of what my contractor had made in a given time period. Review Source Response from Gusto October 29, 2024 Hello Skyler, Thank you for sharing your experience! We're glad Gusto has made tax filing and bookkeeping easier for you. We appreciate your feedback on reports—it’s helpful as we work to improve our features. If you ever need assistance with report creation, our support team is here to help! -Gusto SG Serah G. Registered behavioral technician Mental Health Care Used the software for: Less than 6 months ### "Gusto review" March 30, 2025 4.0 Super user-friendly after paychecks are dispersed but of little help before the paycheck day when trying to view details of an upcoming paycheck Pros What I like the most about gusto is that it is simplistic in design and user-friendly Cons What I like the least about gusto is the lack of resource of not able to see the upcoming paycheck details Switched from [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) Management made the switch due to direct deposit not being dispersed to all employees for months Review Source Response from Gusto June 7, 2025 Hi Serah, Thank you for sharing your experience and feedback. We’re glad to hear you find Gusto’s design user-friendly and simple to navigate. We understand how important it is to have visibility into upcoming paycheck details, and we’re sorry this feature didn’t meet your expectations. Your input is valuable and helps us prioritize improvements to better support all users. If you have any specific concerns or need assistance, please don’t hesitate to reach out. We appreciate your honest feedback as we continue to enhance the experience. IB Irvin B. President Automotive Used the software for: 1-2 years ### "Do do it. You will get burnt " October 23, 2024 1.0 I am now facing legal action due to Gusto's failure to properly file payroll taxes. Despite months of trying to get in touch with them, I have been unable to access any reports or history showing what taxes were paid. Every time I reach out, I’m told that someone is ‘working on it,’ but no actual help or resolution has been provided. This has been an incredibly stressful situation, and their lack of transparency and accountability has put my business in a very dangerous legal position. I strongly advise against using Gusto for any payroll services if you're relying on them for accuracy and compliance. Pros It had a modern user interface. It was easy to access Cons Absolutely no support. Failed to file and pay taxes withheld Switched from [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) I was looking for more features and less filing Review Source PN Princess N. Legal Associate Legal Services Used the software for: 2+ years ### "Gusto for the win" September 10, 2024 5.0 Pros I like the part of accessing everything as everything is readily available from the drop down menu,our teams onboarding is simple and allows us to input our own information to cut down on time spent doing that,I have to appreciate how accessing the necessary features has been incredibly straight forward whether on the phone or desktop. Cons Nothing.Gusto works well and it has not given us any trouble when using it. Review Source Response from Gusto September 13, 2024 Hello Princess, Thank you for your wonderful feedback! 🎉 We’re so happy to hear that Gusto has been working seamlessly for you and your team. It's great to know that our platform's accessibility and ease of use, both on desktop and mobile, have been a win for your onboarding process and daily tasks. Your experience is exactly what we strive for, and we’re here to continue making things even better. If you ever need anything, feel free to reach out! -Gusto SO Steven O. Accountant Marketing and Advertising Used the software for: 2+ years ### "Streamline payroll and HR duties with Gusto" November 21, 2024 5.0 Pros I like how it makes payroll effortless and paying taxes a breeze. Has amazing customer support. Cons Haven’t thought of any since it serves me right Review Source SN Sadie N. ABA Therapist Child Day Care Services Used the software for: 6-12 months ### "Gusto Review" February 18, 2025 5.0 Overall I have had a pleasurable experience with Gusto. Pros What I like most about Gusto is that I can set up automatic withdrawals from my check to my savings account. Cons What I like least about Gusto is that they send too many text and email updates. Review Source Response from Gusto February 21, 2025 Hi Sadie, Thank you for your review! We’re so glad to hear that Gusto’s automatic withdrawal feature has been helpful for you. We also appreciate your feedback about the frequency of text and email updates. We’ll take that into consideration as we work to improve the communication experience. It’s great to know that overall, your experience with Gusto has been a positive one! DW David W. Principal Architecture & Planning Used the software for: Less than 6 months ### "User friendly, good customer service" November 5, 2024 4.0 Generally speaking, I'm happy with the Gusto interface and usability. I've been running into issues with it's connection to the state's website which has been frustrating, but Gusto has been quick to respond to help out, and I really appreciate their attention to customer service. Pros I like Gusto's customer service, they are quick to respond and seem to make an effort to help solve issues quickly. Cons I found that getting Gusto to communicate seamlessly with my state's department of labor and employment to pay my payroll taxes was a bit challenging. This is mostly due to the state's website and setup appearing to be really old and glitchy, so I don't know that I can accuse Gusto of failing here, but considering the state's website is what it is, I think Gusto could get better at the integration, or being able to screenshare with users to solve issues. Review Source MM Michelle M. Owner, Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Great service!" May 14, 2025 5.0 Pros It was very easy to swt up and use. I really like all of the reminders they send out for important tasks. Cons It was a little expensive for my small business with 2 employees. Review Source Response from Gusto June 7, 2025 Hi Michelle, Thanks for taking the time to share your experience. We're glad to hear that getting started with Gusto and staying on top of important tasks has been smooth for you. We also understand that cost can be a concern for smaller teams, and we’re always working to ensure our pricing reflects the value we provide. We appreciate your feedback—it helps us continue improving for businesses like yours. – The Gusto Team AF Anj F. Cofounder and CEO Computer Software Used the software for: 1-2 years ### "Gusto is a great product for starting early payroll but pricing and support don't scale well" August 31, 2024 4.0 overall, it was a great product to get started with, but as we scaled, the price increase became unfeasible and the support wasn't sufficient Pros Gusto has a pretty simple and easy UX and is quite easy to navigate around Cons gusto support wasn't great and it was hard to get help with a rep and the price skyrocketed out of nowhere Alternatives considered [Rippling](https://www.capterra.com/p/172127/Rippling/)[Justworks](https://www.capterra.com/p/223913/Justworks/) Reason for choosing Gusto We initially went for Gusto because it seemed like the most cost-effective and was the easiest to get started with as a self-serve product Review Source Response from Gusto September 6, 2024 Hello Anj, Thank you for your thoughtful review. We’re glad to hear that you found Gusto's user experience simple and easy to navigate. However, I’m sorry to learn that our support and pricing did not meet your expectations as your business scaled. We are continuously working to improve both our support and pricing structures. Your feedback is crucial in helping us make necessary adjustments. If you have any specific issues or need assistance with your account, please reach out to us at Support@Gusto.com. We are committed to resolving your concerns and ensuring a positive experience. Thank you for sharing your insights and for giving Gusto a try. -Chelsea B AM Ashley M. HR Wholesale Used the software for: 1-2 years ### "Great for different types of employees and remote/field workers " November 18, 2024 5.0 Great, no issues and great for all employees to record times, notes, tax info, etc Pros Easy to use, multipple different employees can use (w2, or 1099). Easy to request reimbursements and upload receipts. Time clock and adding hours is simple and great reporting Cons The app does not have all of the same functions as the web version. Employees cannot upload receipts via the app which would be alot easier Review Source SK Shadrack K. Frontend Engineer Information Technology and Services Used the software for: 1-2 years ### "Gusto is easy to use and made it fun to do payroll " August 22, 2024 5.0 Gusto always keeps us motivated,educated and actually enjoy working on the necessity of business. Pros Gusto is extremely user friendly,even if you dont have extensive accounting/payroll experience.Payroll processing would sometimes take hours to process but Gusto has allowed us to simplify payroll.I have also found time and vacation tracker very useful. Cons Nothing really it is easy to move around the website, Pricing is great and customer support is almost always fantastic and quick. Review Source Response from Gusto August 26, 2024 Hello Shadrack, Thank you for your fantastic feedback! We're delighted to hear that Gusto has made payroll processing easier and more enjoyable for you. It's great to know that you find our platform user-friendly and appreciate features like the time and vacation tracker. We're also glad to hear you find our pricing fair and our customer support responsive. Keeping you motivated and simplifying essential tasks is exactly what we're here for. Thanks for choosing Gusto! -Gusto SB Stacey B. CEO Transportation/Trucking/Railroad Used the software for: 1-2 years ### "An awesome system for small business " September 19, 2024 4.0 I overall like Gusto. I really like there customers service. They really try to help and will find an answer for you. Even if they cannot they will escalate it without you saying too much. Pros I like the price. I like how I can pay my full-time and contractors all in one place. I like how they offer so many small business options for people who doesn't know what your supposed to have and not have. They will assist setting up all the tax information with you. Cons I don't like how you cannot do same day payment with certain tiers. Review Source Response from Gusto September 20, 2024 Hello Stacey, Thank you for your review! We're so happy to hear that Gusto has been a great fit for your small business, from managing full-time employees and contractors to helping set up your tax information. It's fantastic to know that our customer service team has been supportive and proactive in resolving issues. We appreciate your feedback about same-day payments and understand how that can be important. Your input helps us continue to improve. If you ever need anything, we're always here to assist! -Gusto CS Christian S. Consultant and owner Marketing and Advertising Used the software for: 2+ years ### "Amazing tool for payroll and managing taxes, etc. for businesses" October 29, 2024 5.0 I have been working with Gusto for over three years, and have been extremely happy. There was one slight price increase during that time, but no significant negative changes and more feature updates during this time. Still as easy to use as the day I signed up! Pros Gusto is just so easy to use, very intuitive, and have amazing customer support! Cons I don't really have any complaints, it does everything that a small/medium size business needs to run payroll, pay and file payroll taxes, and stay up to date on new policies, etc. Review Source VL Vince L. Head of Accounts Marketing and Advertising Used the software for: 2+ years ### "Easy to use and lots of functionality" October 4, 2024 5.0 It's great. I'm able to see my time, PTO, paystubs, important documents, and "rainy day fund" within a minute. Pros Versatility and ease of use. I can do everything I need to do with the base product. Cons The cost of some of the features is too high. I would use more features is some of them were more affordable. Review Source Response from Gusto October 14, 2024 Hello Vince, Thank you for sharing your feedback! We're thrilled to hear that you're enjoying the versatility and ease of use with our platform, and that you’re able to access key features like time, PTO, paystubs, and more with such convenience. We appreciate your honesty about the cost of some features and understand that affordability can make a difference in how you use the product. Your input helps us as we continually work to improve and offer more value. If you ever have any specific suggestions, we’d love to hear them. Thanks again for being part of Gusto! -Chelsea B DJ Deonjuna J. Tax professional Accounting Used the software for: 1-2 years ### "Good Payroll Management" December 18, 2024 4.0 Overall I’ll recommend Gusto to anyone who is looking to get started with their own business. Pros I like how Gusto has a time clock in the app. Cons I didn’t like that it took a while to verify my account. Review Source MC Mariah C. Property Manager Retail Used the software for: 1-2 years ### "Best payroll software" November 17, 2017 5.0 Pros Super easy to use, can easily cancel and adjust payrolls at no extra cost, can categorize payroll reports based on department/position. Cons Gusto does not print and mail out checks, those must be done internally. So if your employees normally do direct deposit it is no big deal, but we have to mail out various checks each payroll. Review Source Response from Gusto October 6, 2025 Thank you so much for your wonderful review, Mariah! We're thrilled to hear that Gusto has made managing payroll and reports easy for your team. We appreciate your feedback about printed checks as well — it’s helpful as we continue improving our features to better support every type of business. — Gusto Client Relations Team Talk to a Capterra advisor for free and get results within 15 minutes.