# Page 8 | Gusto Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Gusto the right Onboarding solution for you? Explore 4191 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131882/Gusto/reviews --- Gusto 4.6 (4191) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of Gusto ## Showing most helpful reviews Showing 176-200 of 4191 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MS Morgan S. Customer Success Manager Environmental Services Used the software for: 2+ years ### "Gusto is Becoming Popular, and Should Be" October 3, 2024 4.0 I have utilized Gusto for 4+ years within two different organizations, and have appreciated the versatility that it offers, and that both the large and small organizations that I have worked with have used it, so transferring and/or signing up under the new company is simple. Pros As a place to track my pay, I appreciate the user-friendly interface making it simple to explore tools within the platform, and find all information that I need at any point. Cons I have found it difficult to change my contact information permanently. For example, I got married one year, and now have a different email than the one that Gusto uses for login, and I cannot figure out how to change the actual login email which is frustrating because I no longer use it. Review Source Response from Gusto October 9, 2024 Hello Morgan, Thank you for your thoughtful review! We're happy to hear that you've found Gusto’s platform user-friendly and versatile across different organizations. We understand how frustrating it can be when updating contact information, especially after something as exciting as a name change. Our support team is here to assist you with changing your login email and any other updates you need. Please reach out so we can help make this process smoother for you. We appreciate your continued use of Gusto and are glad it’s been a helpful tool in your work! -Gusto NW Nolan W. Head of US Sales Real Estate Used the software for: 1-2 years ### "Gusto- Handle Payroll like a Pro" September 16, 2024 5.0 Overal, it's a fantastic and easy to use system with great referral opportunities. For a smaller business or start up, it's incredibly simple to get started and they will handle the majority of the concerns around taxes and reporting, which is crucial to ensure is done correctly, as payroll can quickly become your biggest expense AND your biggest headache if you aren't set up for success. Pros Gusto is incredibly easy to utilize as both a user and payroll processor. I can quickly navigate my benefits, paycheck history, edit direct deposit and review my performances and help track my teams expenses for the month and quarter. It's incredibly efficient compared to some of the legacy companies, than can be complex. While we don't have an overly complex payroll, we've found no real issues. Cons Deposit time. Some of our users report not receiving direct deposits until later in that afternoon, vs the day before, or the morning of payday. Review Source Response from Gusto September 20, 2024 Hello Nolan, Thank you for your detailed review! We're so glad to hear that Gusto has made handling payroll and tracking benefits simple and efficient for your team. It's great that you're finding it easy to navigate and manage key tasks like direct deposits and expenses. We also appreciate your note about deposit timing, and we're always working to enhance our features to ensure an even smoother experience for everyone. If you ever have any concerns or need assistance, we're here to support you. Thanks again for sharing your insights! -Gusto EE Elizabeth E. Vp Chief Publishing Officer Media Production Used the software for: 1-2 years ### "Gusto: For your easy Payrolls" December 2, 2024 5.0 I have had an awesome experience so far because Gusto has made my HR/Administration roles very easy. With this I can set up payroll without stress. The employees too can access their portal and update some information without any stress. My highlight is the automatic direct payments, compliance and even tax filing. Gusto is just a time saver. Pros What I love the most is the fact that it helps you to handle direct deposits and is very easy to use. You do not need to be so tech-savvy to use it. Cons I think that all benefits should be equal. What I mean is that there should be no restrictions on certain states. Review Source TM Tim M. owner Construction Used the software for: 6-12 months ### "Payroll? Gusto’s on it" May 19, 2025 4.0 Pros Gusto is good for sending payroll and manage employee info. It calculates taxes and pay automatically so no need do manual. Add new employee easy and everything stay saved in same place. Cons Some options seem hard to find if you want to change after.Interface looks clean but not always clear where to click Review Source Response from Gusto June 7, 2025 Hi Tim, Thanks for your feedback! We’re glad to hear Gusto is helping you manage payroll and employee info easily. We appreciate your note about navigation and will keep working to make everything even clearer and easier to find. Thanks for choosing Gusto! The Gusto Team VR Verified Reviewer CTO Information Technology and Services Used the software for: 1-2 years ### "Good choice for payroll & benefits for small companies" September 30, 2024 5.0 We used them as a payroll & benefits provider for a company with about a dozen employees and contractors. Pros It was pretty easy to make payroll adjustments for both W2 employees and contractors. The health benefits offering is very helpful for small companies. Cons When onboarding a new employee, they don't handle any of the paperwork- meaning a lot of manual time has to be spent working on that. Review Source Response from Gusto October 1, 2024 Hello! Thank you for sharing your experience! We're glad to hear that Gusto made payroll adjustments easy for both W-2 employees and contractors and that our health benefits offerings were helpful for your small company. 😊 We understand that onboarding can require some manual work, and we’re always exploring ways to streamline that process. Your feedback is valuable, and we appreciate you choosing Gusto to support your team! -Chelsea B Client Relations Team VR Verified Reviewer administrative Business Supplies and Equipment Used the software for: Less than 6 months ### "great balance between quality and price" May 6, 2025 5.0 Gusto is a great tool for small and medium-sized businesses looking for HR efficiency. I would definitely recommend it to any team that needs effective personnel and payroll management. Pros The interface is very intuitive and easy to use. I especially like the reporting and direct employee payments. I'd also like to highlight the onboarding tools. Cons The only drawback I would point out is that it sometimes takes a while to respond, and some advanced features are only available on higher plans. Review Source Response from Gusto June 7, 2025 Hi there, Thank you for the kind words and for taking the time to share your experience with Gusto. We're so glad to hear that you've found the platform intuitive and especially useful for onboarding, reporting, and direct payments. We appreciate your feedback about response times and feature availability across plans. We’re always working to improve both the experience and value for all of our customers, and input like yours helps guide that work. Thanks again for recommending Gusto. We’re excited to keep supporting your business as it grows. Best, The Gusto Team TL Tanya L. Payroll Administrator Facilities Services Used the software for: 6-12 months ### "Easy to get started" May 13, 2025 5.0 Pros Gusto is actually pretty smooth for handling payroll. Things like direct deposit and tax forms are easy to check, I never really had issues with that part. Cons Though when I tried to dig into more advanced features, it wasn’t that clear where to start. Could use more built-in help Review Source Response from Gusto June 7, 2025 Hi Tanya, Thanks for sharing your experience. We're so glad to hear that payroll, direct deposit, and tax forms have been smooth for you. We appreciate your note about accessing more advanced features—making those tools easier to find and use is something we're actively working on. Your feedback helps us improve. Thank you, The Gusto Team SG Shaune G. Sales manager Retail Used the software for: Less than 6 months ### "So so peoduct" June 3, 2025 2.0 So far you said four times and out of the 4×1 time funds were not put into the account for employees Pros Being able to be paid early is a great benefit of using the Gotal app and savings account but when it doesn’t work, it creates a big Cons There have been times when the app hasn’t worked and payroll had to be wired to clients accounts, which made us also have to reimburse for wire transfer fees Review Source Response from Gusto June 7, 2025 Hi Shaune, Thank you for sharing your feedback. We’re glad to hear you appreciate the early pay benefit through the Gusto app and savings account. However, we’re sorry to learn about the challenges you’ve experienced with app functionality and payroll processing. We understand how important it is for payroll to be reliable and for fees like wire transfers to be minimized. Your feedback is valuable and helps us identify areas for improvement. If you’d like to provide more details or need assistance, please feel free to reach out to our support team. We’re here to help. Sincerely, The Gusto Team KM Katie M. COO Hospitality Used the software for: 1-2 years ### "Gusto provide efficient and clean processes, with easy to use software." February 3, 2025 5.0 Gusto has been a great tool for our HR Management, time tracking and tax information collecting tool for our small business. Pros Gusto provides clear instruction and definitions for a variety of hiring categories. The tax options for hiring and onboarding are clear. The time tracking tool is efficient. Cons It would be helpful to include scheduling tools for staff. Review Source Response from Gusto February 21, 2025 Hello Katie, Hi there, Thank you for your thoughtful review! We're so glad to hear that Gusto's intuitive processes, tax options, and time tracking tools have made hiring and onboarding easier for your business. It’s great to know we’ve been a valuable resource for your HR management. We also appreciate your feedback on scheduling tools! We’re always looking for ways to improve, and I’ll be sure to share your suggestions with our team. If there’s anything else we can do to support you, don’t hesitate to let us know. We’re grateful to be part of your business journey! EB Erinn B. Client Service Socialist II Accounting Used the software for: 6-12 months ### "Gusto is easy to use and good for smaller companies. " September 9, 2024 4.0 M overall experience with Gusto is if you have a small business this would be a good payroll platform to utilize. The reports can be made you just need to play around with what you are looking for and the quarterly reports are there they just aren't in the "Tax Packages" to create right away but can find them in the general reports. Overall it is nice to use for smaller businesses. Pros What I like most about Gusto is the ability to go in and change a payroll if needed after you submitted it - It is also very easy to use and the support they give if needed it quick. Cons They weren't able to add multiple local jurisdictions for one check to break the Gross pay between the days worked. Also the reports are straight forward always compared to other payroll platforms. You had to build reports and the Quarterly reports get released later than normal payroll platforms. Review Source Response from Gusto September 13, 2024 Hello Errin, Thank you for sharing your experience with Gusto! We're so glad to hear that you're finding it easy to use, and we're especially happy that the flexibility to make payroll changes and quick support has been helpful for your business. 🙌 We understand the challenges you've faced with multiple local jurisdictions and report customization. Your feedback is incredibly valuable, and we’ll be sure to share this with our product team as we continue to improve and enhance reporting features. In the meantime, we appreciate your patience and the helpful tips you’ve shared for navigating the platform. We're thrilled to be a good fit for your small business, and we’re always here if you need further assistance! -Gusto GF Glenn F. President Automotive Used the software for: 2+ years ### "Good payroll" January 21, 2025 4.0 Much better than other payroll and time tracking. Easy for self service and onboarding Pros Easy to use, easy to navigate and utiliz Cons Sometimes there are unexplained glitches and can't call right aaway Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) $ and complicated to use paylociy. Annoying to have to run a PDF report just to verify payroll before submitting. Review Source CR Chidz R. News correspondent Broadcast Media Used the software for: 1-2 years ### "Easy To Use Payroll System " November 16, 2024 5.0 It an easy platform to use and one that has many features. Pros Gusto has offered us an amazing payroll system which is easy to use. It has simplified the process of paying our employees. Cons I have nothing to dislike with this platform. Review Source ES Ellie S. Marketing Consultant Research Used the software for: 6-12 months ### "Great tool for freelancers" April 22, 2025 5.0 As a full-time freelancer, I've used countless products for invoicing, receiving, and hours tracking. This has been one of my favorites Pros Great ux design, simple and easy to use for freelancers working for multiple companies Cons I didn't have any major complaints about Gusto, other than how my employer set it up Review Source Response from Gusto June 7, 2025 Hi Ellie, Thanks so much for your review. We’re thrilled to hear that Gusto has been a helpful and easy-to-use tool in your freelance journey. It’s great to know the user experience has stood out, especially given your experience with other platforms. We appreciate your feedback and hope Gusto continues to support your work across teams. All the best, The Gusto Team ZM Zach M. Owner Marketing and Advertising Used the software for: 2+ years ### "Use for all my clients" March 13, 2025 5.0 Pros Easy to manage getting paid from multiple clients. Cons I wish it had automatic invoice settings so I don't have to manually send. Review Source Response from Gusto June 7, 2025 Hi Zach, Thanks for sharing your experience! We’re glad Gusto makes managing payments from multiple clients easy for you. We appreciate your feedback about automatic invoice settings — it’s a great suggestion that we’ll keep in mind as we continue to improve. Thanks for being part of the Gusto community! Best, The Gusto Team VR Verified Reviewer CoFounder and Executive Director Education Management Used the software for: 2+ years ### "Gusto makes payroll and benefits easy to set up and grow" December 7, 2024 5.0 I'm a huge fan of Gusto and recommend it for small businesses and nonprofits looking to set up or streamline payroll and benefits. Pros Gusto provides everything you need for payroll, hr, and employee benefits management. I really appreciate how quick their support team is to help us with any needs that arise. Cons When setting up health benefits, you'll need to download pdf of the health plans to see all the fine print details from the providers (ie Blue Cross, UHC). Gusto's support team does a wonderful job guiding you through the process so you don't get lost in the details or overwhelmed by the options. Review Source VL Victor L. Partner Information Technology and Services Used the software for: 2+ years ### "Streamlining Payroll with Ease and Efficiency" November 15, 2024 5.0 Gusto provides a positive experience, particularly valued for its intuitive interface that simplifies payroll and HR management for small to medium-sized businesses. The software excels in automating payroll processes, significantly reducing manual errors and saving time. It also offers robust integrations with various applications, enhancing functionality and streamlining business operations Pros The most appreciated aspects of Gusto are its ease of use, with a user-friendly interface that simplifies payroll and HR management for users of all skill levels, and its robust integration capabilities with over 100 applications like QuickBooks and Asana, enhancing its functionality. Additionally, its automated payroll features reduce errors and save time, and although its health benefits management is available in limited states, it's comprehensive and straightforward to use​ Cons While Gusto doesn't include time tracking and next-day direct deposit in its most basic plan, this is balanced by the option to integrate with third-party time management apps, providing flexibility for businesses to tailor the service according to their specific needs. Review Source DM Danny M. Practice Manager Hospital & Health Care Used the software for: 2+ years ### "Excellent payroll management" December 2, 2024 5.0 Systems like this should be simple - when it comes to managing your money and making sure you get paid properly. Gusto checks all the boxes. My team likes it too. Pros Gusto is the best interface that I have used. Simple, easy to navigate, I like the payday email reminders and they have fun graphics which is just a bonus. Cons They have an app, I never used it, in fact I cannot recall them advertising that it exists. That might be my own negligence. Switched from [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) ADP was expensive and felt like we were paying for features we did not need for our small business Review Source KH Kristin H. Owner Medical Practice Used the software for: 1-2 years ### "Good payroll system" March 30, 2026 5.0 I have had a good overall experience with Gusto. It does what it is supposed to and integrates to FreshBooks. Pros Gusto has been a great platform for payroll. They manage submitting all tax payments. They have great reminders for your tasks by email and on the dashboard. Cons I really have nothing bad to say about it. The prices seem high but they are similar to other platforms. Review Source VR Verified Reviewer Business Owner Veterinary Used the software for: 1-2 years ### "If your budget is small, Gusto may work for you." September 2, 2024 3.0 I hate Gusto with a passion, but the price is right. Just know that you will have to pay your team by check and reconcile it later every 2-3 months due to Gusto problems. I'm actively trying to find a more secure solution. I have little faith that things are being calculated correctly either. Pros The user interface is really nice looking and it is easy to get started and use - when it is working. Cons There are a LOT of glitches, and customer service cannot help you at all. Some of their backend processes make no sense, and they get really snarky when you ask questions. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Cost - Gusto has saved us money, but honestly we should have stuck with ADP because it was MUCH more secure. Review Source Response from Gusto September 6, 2024 Hello, Hello, Thank you for sharing your feedback. We’re pleased to hear that you find our user interface appealing and appreciate the cost benefits. However, I’m sorry to learn about the challenges you’ve encountered with our customer service. We are continuously working to improve our platform and address any issues our customers face. Your feedback is invaluable in helping us refine our services. If you have any specific concerns or need further assistance, please feel free to reach out to us directly at Support@Gusto.com. We are here to help resolve any issues and ensure your experience with Gusto is as smooth as possible. Thank you for your patience and understanding. -Chelsea B Chitrang S. Software Engineer Telecommunications Used the software for: 6-12 months ### "A great payroll management tool" October 17, 2024 4.0 Gusto has been a great tool in the area of employee management, payroll reporting and hiring process. It has helped in digitizing the whole process, and reduce time and effort in such cumbersome tasks. Pros Gusto is a one-stop solution for human resource and payroll management. It has a very easy-to-use user interface, with employee management, payroll tracking, employee hiring features as well. Also, customer support is quick and effective. Cons The product is a bit on the costlier side, which makes it difficult for small startups to adopt to such useful software. Review Source Response from Gusto October 29, 2024 Hello Chitrang, Thank you for your thoughtful review! We’re delighted to hear that Gusto has streamlined your payroll and HR management, making it easier for you to handle employee management and hiring processes. We appreciate your feedback regarding pricing; we understand that cost can be a concern for small startups, and your input is valuable as we continue to improve. Thank you for choosing Gusto! -Gusto ES Erin S. Property Manager Real Estate Used the software for: 1-2 years ### "Would recommend Gusto" April 7, 2025 5.0 Gusto is great! I have both an admin and personal profile and switching between them is great. Both are set up really well. Pros I like the ease of use and how everything is laid out. It's very user friendly. Cons There's nothing that I don't like about Gusto. Review Source Response from Gusto June 7, 2025 Hi Erin, Thank you so much for your kind words! We’re thrilled to hear that you find Gusto easy to use and that managing both your admin and personal profiles is seamless. If you ever need any assistance or have suggestions, we’re here to help! BM Blair M. CEO Construction Used the software for: 2+ years ### "Gusto is Great!!!" December 2, 2024 5.0 Nothing but good thing to say about Gusto Pros Gusto is fantastic! This completely simplifies the entire payroll process. Very easy to set up and easy to enter on a weekly basis. I highly recommend using Gusto! Added bonus being able to get benefits and work comp. through them also! Cons Honestly, I don't really have any cons for this software. We love it! It has saved us a ridiculous amount of money and time compared to other payroll providers. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) I was tired of QuickBooks messing up my quarterly payments. I found Gusto through a Google search. Review Source HJ Hope J. Choreographer Fine Art Used the software for: Less than 6 months ### "New to Gusto" February 6, 2025 5.0 Overall, I am new to this app and it has been so nice! I really enjoy it and think it has made the whole payroll process less of a mystery. Pros This has been so easy to use! Simple and straightforward to enter my hours and payroll. Cons I haven’t really explored the other features on the app yet. I do wish there were less clicks to get to adding more hours. Review Source Response from Gusto February 21, 2025 Hello Hope, Welcome to Gusto! We're so happy to hear that your experience has been simple and straightforward so far. Making payroll easy and transparent is exactly what we aim for, so it’s great to know it’s been working well for you! We also appreciate your feedback about reducing clicks when adding hours. That’s valuable insight, and I’ll be sure to pass it along to our team as we continue improving the experience. Thanks for being a part of Gusto—we’re excited to keep supporting you! AV Amy V. Managing Partner Law Practice Used the software for: 2+ years ### "Very user friendly " October 24, 2024 5.0 Navigation is easy and it is simple to switch between Admin and Employee platforms for review. Pros Very user friendly/easy to learn and utilize even for a non HR/payroll professional. Cons Nothing - we have been very happy with using Gusto after having used two different payroll services in the past. Switched from [Zen Planner](https://www.capterra.com/p/134351/Zen-Planner/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Zen Payroll converted to Gusto, so not an optional switch. Paychex because it became expensive Review Source Response from Gusto October 29, 2024 Hello Amy, Thank you for your feedback! We're delighted to hear that Gusto has been easy to use and a positive experience for your team. Making navigation simple and switching between admin and employee views seamless is exactly what we aim for. We're thrilled to be your choice after trying other services and look forward to supporting you! -Gusto ME Madison E. Quality Improvement Consultant Hospital & Health Care Used the software for: 1-2 years ### "We Love Gusto!" August 25, 2025 5.0 Pros Gusto is amazing! We have used these for various staff holidays and our team loves their feasibility and a great deal of gift card options. Cons I honestly don't have anything bad to say about Gusto, only that I wish there were a few more options for companies to choose from. Review Source Response from Gusto September 2, 2025 Hi Madison, thank you for the wonderful review. We are so glad to hear your team is enjoying Gusto and the flexibility it provides. We appreciate your feedback on gift card options and will keep it in mind as we continue to improve. Talk to a Capterra advisor for free and get results within 15 minutes.