# Page 7 | Gusto Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Gusto the right Onboarding solution for you? Explore 4191 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131882/Gusto/reviews --- Gusto 4.6 (4191) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of Gusto ## Showing most helpful reviews Showing 151-175 of 4191 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JM Jenna M. IOC Construction Used the software for: 1-2 years ### "Satisfactory " February 14, 2025 3.0 Easy for employees to keep time and add it to specific jobs Pros Easy for tracking time and keeping track of employee info Cons Customer service is not trained and usually can not help you on the first call Review Source Response from Gusto February 21, 2025 Hello Jenna, Hi there, Thank you for your feedback! We're so glad to hear that Gusto is working well for tracking time and managing employee information. It’s great to know that the platform is making it easier for your employees to keep track of their time and assign it to specific jobs. We really appreciate your input and will continue working to improve the customer support experience. Thank you for choosing Gusto! AO Abby O. Operations Specialist Non-Profit Organization Management Used the software for: 6-12 months ### "Great Experience" April 18, 2025 4.0 It is a great tool for our small staff team. Allows to see your hierarchy and see pay and pto. Pros The layout is very nice and easy to use. Each tab is easy to navigate and easy to understand. Cons When putting time into the time card if you accidentally click out it does not save the info you put in. Review Source Response from Gusto June 7, 2025 Hi Abby, Thank you for sharing your experience with Gusto! We’re so glad to hear the layout and navigation have been helpful for your team. It’s great to know the visibility into hierarchy, pay, and PTO is making a positive impact. We appreciate your feedback about the time card entry experience and will make sure our product team hears it. Input like yours helps us make Gusto even better. Thanks again! – The Gusto Team SS Sylvester S. Co-CEO Telecommunications Used the software for: 2+ years ### "FSA unusable. BBB likely will investigate in the future" September 30, 2024 3.0 We’ve been using Gusto for years, and while there have been ups and downs, the biggest disappointment has been their FSA platform. It’s truly subpar compared to other services we’ve used. It seems like the default approach is to deny claims, even when we provide all the correct documentation and information. The process is unnecessarily frustrating, with no clear explanations for denials, leaving us in a constant loop of resubmitting claims and waiting for approval that never seems to come. Gusto’s FSA platform feels more like an obstacle than a helpful service, and it has caused headaches for our team. While the payroll and other HR features are decent, the FSA platform is a dealbreaker. If you’re considering Gusto and FSA management is important to you, I’d strongly recommend looking elsewhere. Pros platform online is modern and easy to use. Cons We’ve been using Gusto for years, and while there have been ups and downs, the biggest disappointment has been their FSA platform. It’s truly subpar compared to other services we’ve used. It seems like the default approach is to deny claims, even when we provide all the correct documentation and information. The process is unnecessarily frustrating, with no clear explanations for denials, leaving us in a constant loop of resubmitting claims and waiting for approval that never seems to come. Gusto’s FSA platform feels more like an obstacle than a helpful service, and it has caused headaches for our team. While the payroll and other HR features are decent, the FSA platform is a dealbreaker. If you’re considering Gusto and FSA management is important to you, I’d strongly recommend looking elsewhere. Review Source Response from Gusto October 9, 2024 Hello Sylvester, Thank you for your honest feedback. We’re sorry to hear that your experience with Gusto’s FSA platform has been frustrating. This is not the level of service we strive to provide, and we understand how important it is for FSA claims to be processed smoothly. Your concerns are valid, and we’re committed to reviewing the process to ensure clearer communication around claim decisions and to improve the overall experience. We appreciate your continued use of Gusto for payroll and HR features and would like to work with you to address these issues directly. Please reach out to our support team so we can better assist you. Your feedback is invaluable as we work to make meaningful improvements. -Gusto SJ Stefanny J. Project Manager Accounting Used the software for: 6-12 months ### "It helps organize your team" July 1, 2025 4.0 It's been good so far, I use it to approve documents from some clients, but have not used it for other complementary uses. Pros Helps manage the team and the documents for their taxes and for their monthly payments. It allows you to track HR related matters. Cons It misses some connection with other softwares like QuickBooks. I do not see other practical application. Review Source Response from Gusto July 10, 2025 Hi Stefanny, Thank you so much for taking the time to share your experience with Gusto. We’re glad to hear that the platform has been helpful in managing your team, documents, and HR tasks. It’s great to know that it’s supporting your workflow, especially when it comes to approving client documents. We appreciate your feedback about integrations with other software like QuickBooks. While Gusto does currently integrate with QuickBooks Online and other popular accounting tools, we know there’s always room to improve and expand functionality. Your input helps guide those improvements, so thank you again for pointing that out. If there’s ever anything you’d like to explore further or features you’re curious about, our team would be happy to help. We’re here to support you as your needs grow. Thanks again for choosing Gusto! Warmly, The Gusto Team DZ Dana Z. Owner Accounting Used the software for: 2+ years ### "Easy to use, Easy to handle year end!" April 14, 2025 4.0 Pros Easy to implement and the reporting is fantastic compared to other payroll programs. Easy to download copies of tax filings. Cons Can be a bit confusing for business owners to figure out how to use ("owner" login and signatory vs "employee" login) Review Source Response from Gusto June 7, 2025 Hi Dana, Thank you for your feedback and for being with us for over two years! We’re glad to hear you find Gusto easy to use and appreciate the reporting and tax filing features. We understand that the different login types can sometimes be confusing, especially when managing owner and employee roles. We’re continuously working to make those experiences more straightforward and clear. If you ever want a walkthrough or have questions about navigating the platform, please don’t hesitate to reach out. We’re here to help make things as simple as possible for you. Thanks again for your support! YB YURI B. HR Accounting Used the software for: I used a free trial ### "Gusto Review" March 9, 2026 5.0 The overall experience is that the system is good for new businesses with a little bit of people. And easy to use. Pros This is great program for new businesses starting up and small size businesses. I have used it for payroll. Cons the one con I can think of is that the site seems a little dated like it's not as easy to use as other systems. Review Source VR Verified Reviewer Senior accountant Accounting Used the software for: 6-12 months ### "Gusto opinion" January 31, 2025 4.0 Overall the product is amazing with lot's of advance features Pros We can easily prepare payroll reports with less time. Cons Sometimes take more time in generating reports. Review Source DW Dana W. Manager Arts and Crafts Used the software for: Less than 6 months ### "Reliable Payroll Service" July 14, 2025 5.0 Overall it has been great, payroll transition was smooth and it has functioned without an issue or problem. Pros It is super easy to sign people up and to submit payroll without having any questions about where your money is going. Cons I wish the scheduling aspect of the software was a little more robust, as it would make it a lot easier to keep everything streamlined. Switched from [When I Work](https://www.capterra.com/p/121248/When-I-Work/) When I work was ending their payroll services. Review Source Response from Gusto July 16, 2025 Hi Dana, Thank you for taking the time to share your experience with Gusto. We're so glad to hear that getting started was easy and that running payroll has been smooth and straightforward for you. That’s exactly the experience we aim to deliver. We also appreciate your feedback about scheduling. It's helpful to hear where we can do more to support your team, and we’ll be sure to share this with the right folks internally. We’re excited to be part of your journey and are here if you ever need anything. All the best, The Gusto Team JZ Jon Z. Owner Printing Used the software for: 2+ years ### "Setup and payroll processing works well. Just don't try to talk to a caring, intelligent human." September 24, 2024 3.0 Other than the horrible incident with trying to reach someone who could help me, the setup and bi-weekly processing is going well. It would be nice if the payroll journal entries could be electronically entered (via an email and import??) into our companies bookkeeping software. I believe that might be possible for QuickBooks and maybe others, but don't quote me on that. I know that some payroll companies have that "auto-journal entry" capability. That would be a very nice feature to look for when researching payroll service providers. Pros I like the quirky personality and fun images. Finance and Payroll is a very serious area of business. It is refreshing to have a program like Gusto add a little spice to things. They have a decorated, prancing pig as a logo. :) Cons I came very close to damaging my vocal cords at the end of our first year. The State of Wisconsin sent me a letter directly saying that we owed $16,000 in back payroll taxes plus over a thousand dollars in interest and penalites. I called Wisconsin myself and quickly determined what the problem was. It was a simple error Gusto made when filling out our annual gross pay and withholding report. The first 3 months were compliled by me. We started with Gusto in November. The 4th quarter number Gusto sent to the State was a total of all 3 of my quarters PLUS the total for the 4th quarter. We had approx. $4,000 in taxes due to the State each quarter. All money was paid, by myself for 3 quarters and Gusto for the 4th quarter. However, the man who signed the form at Gusto entered $20,000 for the 4th quarter and $32,000 (3 qtrs X $4,000 plus $20,000) for the annual total. We had paid $16,000. This created a shortage of $16,000 according to the automated computer at the Wisconsin Department of Revenue. Hence, the letter filled with interest and penalties. The lady Wisconsin DOR was very helpful and much to my surprise, I was able to correct the annual filing myself online with her help on the phone. The $16,000 was no longer due. However, everyone in the entire State of Wisconsin system was powerless to eliminate the interest and penalties. I had to make well over 10 phone calls and emails just to talk to someone at Gusto who could help me. I explained that the immediate problem was cleared up by me. However, Gusto was responsible, per how ALL payroll companies sell their services, for the interest and penalties since Gusto was entirely to blame. It was SO FRUSTRATING that the first people answering the phone acted as though they had NO IDEA that Gusto even processed government payroll reports. Once, while ON HOLD, and intermittently talking to a live person for 45 minutes, I asked this entry level phone answerer which office they were in: east coast or west coast? They said that they COULDN'T ANSWER!!! We went round and round with excuse after excuse why he couldn't answer. Starting with "I don't know" and ending up with "I'm afraid that you may buy an airplane ticket to my city, hunt me down and violently attack me." I was livid. But that wasn't why I screamed at the top of my lungs. Finally, after 10 contacts and many failed promises to have a manager contact me, a top woman manager in the appropriate department came to the phone after another half-hour plus wait. We reviewed the situation. Again, this was a VERY SIMPLE SITUATION. An honest mistake that anyone who has ever filled out a government form, or a middle school math test, could easily have done and in hindsight would be able to see their error and admit that they made a mistake. The Gusto manager said several times, which I remember like it happened yesterday: "I will get back to you after reviewing this situation, and IF Gusto made an error, we will remedy the situation." IF IF? IF GUSTO MADE AN ERROR?!?!?!?!?! IF I lost my cool demeanor. I am mild mannered and like to laugh and joke. Be a nice guy. Hence, wondering what the weather was like and which sports teams the man on hold would like to talk about. Except that he thought that I could possibly be a violent threat even though, east coast or west coast I was a long airplane flight away!! This manager said "IF" one too many times. I SCREAMED THE OBVIOUS! "GUSTO WAS UNDER CONTRACT TO FILE THE PAPERWORK. GUSTO PERSONNEL SIGNED THE PAPERWORK. I HAD NOTHING TO DO WITH IT OTHER THAN I CLEANED UP THE MESS GUSTO CREATED. NOW GUSTO NEEDS TO PUT ON THEIR BIG GIRL PANTS AND TAKE RESPONSIBILITY FOR THEIR ERROR. THERE IS NO IF INVOLVED." {How can I make the word IF twice the size and bold so it stands out more? Standard text doesn't come close to how furious I was. First over 10 contacts I initiated. Then being told...'IF Gusto made a mistake" when the mistake was obvious. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) My son said that I was late submitting to QuickBooks once. Yup, I missed the deadline by 1 minute!! Plus I supposedly didn't add one employees hours correctly. So I, as owner, was demoted. The fee is reasonable and I don't need to do the work. Nor worry about filing or payment due dates. Review Source Response from Gusto September 27, 2024 Hello Jon, Thank you for taking the time to share such detailed feedback. We sincerely apologize for the frustration and inconvenience you experienced, and we understand how important it is to have a responsive and supportive team when facing tax-related issues. We take your concerns seriously and will review this situation to ensure we learn and improve from it. We're glad to hear that, outside of this incident, the setup and payroll processing have been working well for you. Your feedback about the auto-journal entry feature is also valuable, and we'll take it into consideration. Thank you for being a Gusto customer, and we appreciate your patience as we work to do better. -Gusto Pankaj P. Manager Finance Financial Services Used the software for: 1-2 years ### "Fantastic product for payroll " December 21, 2024 5.0 I have very good experience with Gusto. One of the best payroll software. Easy approach support system. Pros I am using this from last 2 years. I like the interface of this website easy to use. Track every employee details, paycheck, 1099, W2 etc. one of the most trusted software. Cons Sometimes we face issue in classification of the tax payment made through the portal. This is one of the best payroll software. Alternatives considered [TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/) Reason for choosing Gusto Very good payroll software. Able to complete the client needs. Review Source CM Crystal M. Transaction Coordinator Real Estate Used the software for: 6-12 months ### "It's Pay Day! " September 11, 2025 4.0 Pros Gusto always sends notifications when you get paid to remind you that it is a pay day. This is convenient. Cons No complaints about Gusto. I still currently use it and don't have any issues on my end from the program. Review Source Response from Gusto September 12, 2025 Hello Crystal, Thank you for taking the time to share your experience. We are so glad to hear that the payday notifications make things more convenient for you. It is wonderful to know that Gusto has been working smoothly on your end, as our goal is to make payroll simple and stress-free every time. We appreciate your feedback and look forward to supporting you and your team as you continue to grow. Sincerely, Gusto Client Relations NC NEAL C. Owner Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Bad customer service and a design flaw!" December 4, 2025 2.0 Little to no valid customer service support. I submit for support and they tell me to do what i already tried. You dont get assigned 1 person, you get bounced around. Software is flawed for 401Ks. Pros NOTHING! First payroll service I tried and considering terminating their service. Descent monthly cost is my only positive. Cons Customer service is awful. They dont try to address the whole situation, they just seem to read a script. Review Source Response from Gusto December 9, 2025 Hi Neal, Thank you for sharing your feedback. We’re sorry to hear that your experience with Gusto hasn’t met your expectations, especially around support and your 401(k) setup. This isn’t the experience we aim to provide, and we appreciate you taking the time to call it out. We’re continuously improving both our product and our customer support workflows, and feedback like yours helps us identify where we need to do better. While we aren’t able to reach out directly through anonymous reviews, we encourage you to contact our support team through your Gusto account so we can take a closer look and work to resolve the issues you’ve encountered. Thank you again for taking the time to share your experience. — Gusto Client Relations Team DR Diane R. HR Specialist Marketing and Advertising Used the software for: 1-2 years ### "Great payroll platform" May 14, 2025 5.0 Pros Gusto is a very user friendly payroll platform and also has great customer support. Cons Honestly I cannot think of anything I did not like about Gusto. The entire platform was great to use until we grew super quickly as a company. Review Source Response from Gusto June 7, 2025 Hi Diane, Thank you for the great feedback. We're so happy to hear that Gusto has been a helpful and easy-to-use solution for your team. Watching customers grow is one of the best parts of what we do, and we’d love to continue supporting you as your company evolves. If there's ever anything you need, don't hesitate to reach out. – The Gusto Team RP Robert P. Psychologist, Business owner Mental Health Care Used the software for: 1-2 years ### "Gusto is easy to use and fairly priced" September 25, 2024 5.0 After about two years, I have enjoyed my overall experience with Gusto. As a very small business (myself plus two part time employees) I have found its features to be easy to use and relatively inexpensive. I was able to set up custom benefits for my remote work employees in addition to the standard benefits they offer. They also partner with other organizations to offer additional benefits like medical, retirement, etc. and these are things that would have been likely more difficult to seek out and set up on my own. I have recommended Gusto to multiple colleagues before. Pros Super simple to use and a reasonable price. Customer service helped me with onboarding and walked me through the features over the phone. Cons I haven't noticed much in the way of negatives and I've been using it for about two years. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing Gusto Much cheaper, online platform was easy to use, solid customer care. Review Source Response from Gusto September 30, 2024 Hi Robert, Thank you so much for sharing your experience! We're thrilled to hear that Gusto has been easy to use and has met your needs as a small business owner. It's great to know that our customer service team was able to support you during onboarding and that you've found value in the benefits options we offer. We appreciate your kind words and your recommendation to colleagues. If you ever have any questions or need further assistance, we're here to help! Wishing you continued success with your business! -Chelsea B Client Relations Team Gusto MS Morgan S. Customer Success Manager Environmental Services Used the software for: 2+ years ### "Gusto is Becoming Popular, and Should Be" October 3, 2024 4.0 I have utilized Gusto for 4+ years within two different organizations, and have appreciated the versatility that it offers, and that both the large and small organizations that I have worked with have used it, so transferring and/or signing up under the new company is simple. Pros As a place to track my pay, I appreciate the user-friendly interface making it simple to explore tools within the platform, and find all information that I need at any point. Cons I have found it difficult to change my contact information permanently. For example, I got married one year, and now have a different email than the one that Gusto uses for login, and I cannot figure out how to change the actual login email which is frustrating because I no longer use it. Review Source Response from Gusto October 9, 2024 Hello Morgan, Thank you for your thoughtful review! We're happy to hear that you've found Gusto’s platform user-friendly and versatile across different organizations. We understand how frustrating it can be when updating contact information, especially after something as exciting as a name change. Our support team is here to assist you with changing your login email and any other updates you need. Please reach out so we can help make this process smoother for you. We appreciate your continued use of Gusto and are glad it’s been a helpful tool in your work! -Gusto AR Alec R. Owner, President Health, Wellness and Fitness Used the software for: 2+ years ### "Great Service and Features for the Price" January 1, 2025 5.0 I looked at Gusto back when they were Zen Payroll and chose a different software when it became time to use a payroll/HR system. I switched to Gusto during COVID and haven't looked back. They take care of all the tax filings throughout the year for all types of employees and I just started taking advantage of the employee benefits features this past year. It's a bit of "pay to play" for some features (such as next-day payroll) but for all the benefits, it's worth it. Pros Super easy to navigate and plenty of options to operate small business benefits and payroll Cons A little bit complicated to set up specific payroll features but customer support is very helpful Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Gusto more HR options available as we were growing Switched from [Rippling](https://www.capterra.com/p/172127/Rippling/) lower cost and shorter payroll processing Review Source CM Cagney M. Artist Arts and Crafts Used the software for: 6-12 months ### "Good with Gusto" December 20, 2024 4.0 Overall the experience while using Gusto was good. It was accurate, informative and simple to use. No extra nonsense and no frills. Pros What did I like most about the Gusto app?me it was the ease and simplicity of the whole thing. They made it fast, easy, and secure to track my hours. Cons To be honest, I don’t have any complaints or problems about the Gusto application. It did what I needed it to do and that’s all I can ask for. Switched from [Buddy Punch](https://www.capterra.com/p/134003/Buddy-Punch/) Switched from the Buddy Punch application when I switched my employers. Review Source LM Lisa M. Director of Human Resources Telecommunications Used the software for: 2+ years ### "Solid Experience" January 23, 2025 4.0 I’ve had a solid experience with Rippling. It’s an all-in-one platform that makes managing HR and IT tasks a breeze Pros Rippling is straightforward to use and combines essential features like payroll, benefits, and employee onboarding. It integrates smoothly with other tools, saving time and reducing errors Cons It can be a bit tricky to set up, especially for smaller businesses. The pricing might also be higher than expected for companies that just need the basics. Review Source AR Antonio R. Client Experience Lead Furniture Used the software for: 1-2 years ### "User friendly. " January 5, 2025 5.0 Great app. Super user friendly, most jobs should use it this is the future of time management apps and even HR level things needed for employees. You can add or decline insurance it’s all such a breeze and delight to use. Pros Easily most user friendly app. I’m able to do everything on my phone. Submit sick time & PTO. I also am a lead over 2 reps and can improve their payroll as well. You can fix timesheets and deletes shifts with ease and only have to leave a note in most cases. Cons I only can approve time sheets from web not the app. It’s slightly annoying but not the worst. Review Source HR Hannah R. Billing Specialist Law Practice Used the software for: Less than 6 months ### "Gusto is your New Piggy Bank! " December 16, 2024 5.0 I have greatly enjoyed using Gusto for my company's payroll. As an employee, they make it so easy to access my documents as well as make any changes/updates instantaneously. Pros I LOVE the user interface for Gusto, they make HR so easy for the employee. I have enjoyed the ability to clock-in/out as well as see all of my HR benefits documents in one central location. Cons Nothing, even their debit card aspects are not pushed onto the user, it is simply there as an added bonus/ease of use. Review Source GW Gary W. Owner Food & Beverages Used the software for: 1-2 years ### "Falsely Overcharged" March 5, 2025 1.0 I was over charged for a service I did not order… I order the basic plan and they’ve been charging me for the plus plan for over 14months… I requested a refund and they denied. I requested the corporate office number they denied… unprofessional representative Pros Easy to run payroll Cons I was over charged for a service I did not order… Denied a refund. Denied to speak to manager Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Not happy Review Source Response from Gusto June 7, 2025 Hi Gary, Thank you for your feedback. We’re sorry to hear about your experience with billing and understand your frustration. We strive to provide clear and accurate billing and regret that this was not your experience. Your comments have been noted as we continue to improve our service. Thank you for your time, The Gusto Team VI Vanessa I. Owner, dietitian Health, Wellness and Fitness Used the software for: Less than 6 months ### "Simple payment platform" May 22, 2025 5.0 I used Gusto on the contractor side, it was easy to log my hours, edit my hours as needed and to submit for payments. Pros It was a super easy platform to use. I didn't need to read instructions on how to do it, it was very intuitive Cons Honestly there is nothing I can think of that I didn't like about the platform. I don't have any cons. Review Source Response from Gusto June 7, 2025 Hi Vanessa, Thank you for the fantastic review! We’re thrilled to hear that you found Gusto intuitive and easy to use for managing your contractor hours and payments. It means a lot to us that the platform has made things simple for you. If you ever need anything or have questions, we’re here to help. The Gusto Team GL Greg L. Owner -Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Decent if the Price is Appealing " June 15, 2025 5.0 Easy to learn. Point and click without any runarounds. Just had to improvise by waiting until I was on my laptop to submit my hours as it was daunting on the mobile app. Pros It can be as simple or as detailed as you need it to be. Through one office the info on it is minimal and basic as a 1099 contractor whereas at another office where I was employed as a W2 it had much more detail like employees needing to submit time tracking through it. Cons Perhaps just the colors of the graphics and the animated pig that jogs while it slowly loads up. Speed of loading is slow and mobile compatibility is very poor. Review Source VR Verified Reviewer Coordinator Education Management Used the software for: 1-2 years ### "Highly Efficient Payroll Platform" July 31, 2025 5.0 Pros Highly convenient payroll app easily accessible via mobile device that makes managing finances and pay-related tasks a cinch. Great for small businesses, employers and employees alike will benefit. Cons Gusto does not allow for direct messaging or communication between employers and employees through the app. Review Source Response from Gusto August 1, 2025 Thank you so much for your thoughtful review and for highlighting how Gusto has helped streamline payroll for your team! We’re glad to hear it’s been a convenient and accessible solution, especially on mobile, and that it’s working well for both employers and employees. We appreciate your feedback about direct messaging within the app. While that’s not currently a built-in feature, we’re always listening and looking for ways to improve. I’ve shared your input with our product team so it can be considered as we continue building tools to make people management even easier. Thanks again for being a part of Gusto! VR Verified Reviewer Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Gusto: a solid hub for small business employee management" September 12, 2024 4.0 My company uses Gusto to track hours and keep certain documents (tax, onboarding, signable forms from Jotform, etc). Its greatest asset lies in its integration of time clock and payroll services. Pros Gusto is impressively versatile — it can be used as a hub for both documents and hours tracking! Cons The only things I don't like: 1. How quickly access would time out, and how long the app often takes to load a new screen (~15+ seconds at times). 2. Some quirks affecting ease of entry for tracking hours (e.g. not being able to adjust the clock-out time to a future time, the requirement to enter a note before you can save a shift). Some companies it might make sense to have those requirements in place, but that could be better customizable. Switched from [Homebase](https://www.capterra.com/p/153076/Homebase/) We used Homebase for time-tracking before, but it didn't integrate with our Gusto payroll. Review Source Response from Gusto September 19, 2024 Hello there, Thank you for your review! We’re happy to hear that Gusto serves as a versatile hub for managing employee documents and tracking hours. We appreciate your feedback on areas like the time-tracking experience and app performance, and we’ll keep it in mind as we continue to improve. It’s great to know that the integration with payroll has been a benefit for your company. If you ever have any questions or need support, feel free to reach out! -Gusto Talk to a Capterra advisor for free and get results within 15 minutes.