# Page 4 | Gusto Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Gusto the right Onboarding solution for you? Explore 4191 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131882/Gusto/reviews --- Gusto 4.6 (4191) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Gusto ## Showing most helpful reviews Showing 76-100 of 4191 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kenidra S. Sales Representative Computer & Network Security Used the software for: 1-2 years ### "Gusto is a Five Star Tool! " January 23, 2026 5.0 I love Gusto and I give it a thumbs up! I would recommend it to anyone. Not only did I access my paystubs, but the W2s were easy to obtain too. Pros The paperwork was easy to sign it was a very and it was a fast process. I could access my paystubs online. Cons Nothing. There wasn't anything thing wasn't hard or complicated. The onboarding is great service to me. Review Source Response from Gusto February 4, 2026 Hi Kenidra, thank you so much for the five-star review! We’re thrilled to hear onboarding was smooth and that accessing your paystubs and W-2s has been easy. We really appreciate the recommendation and your support. Staci T. Data trainer Internet Used the software for: 6-12 months ### "Great for freelancers!" June 12, 2025 5.0 I used Gusto when I was working for echo labs as an outreach marketer. I was paid on time, everytime. Pros I like the perks! Plus they take care of everything. Getting paid was never a problem, and it was fast and secure. The dashboard layout makes it easy to find your contracts. Cons Nothing really, I use it to get paid from different companies because I am a freelancer. Maybe they need to make it where you can import contracts from companies that don’t use the software. Review Source Response from Gusto June 24, 2025 Hi Staci, Thank you so much for your kind words! We're so glad to hear that Gusto has made it easy and secure for you to get paid, and that the dashboard layout has helped streamline your work as a freelancer. We also appreciate your feedback about importing contracts from companies not yet using Gusto—that's a thoughtful suggestion, and we’ve shared it with our product team. Thanks again for being part of the Gusto community, and we’re thrilled to support your work with fast, reliable payments! – The Gusto Team VM Vincent M. Operations Manager Consumer Services Used the software for: 1-2 years ### "Unhappy with customer support - 401k Integration" August 27, 2025 3.0 17 weeks of behind 401k contributions. Very hard to get answers from their team that works in this department. Pros Easy to setup and get going for the most part, its a good option for small businesses. Cost are pretty reasonable for the value you receive. But you get what you pay for I suppose. Cons Retirement contributions have not been going into the correct accounts! Could we get some support from Gusto about your existing products please!?! 😠 17 weeks of behind 401k contributions, and it's not 100% Gusto's fault but my experience is that it's been very hard to get answers from their team that works in this department. Emails not responded to. Happy to change my review because otherwise it's worked out well for us so far. Please contact us immediately. Review Source Response from Gusto September 2, 2025 Hi Vincent, thank you for sharing your experience. We are very sorry to hear about the difficulty you’ve had with 401(k) contributions and with getting timely support. We understand how important this is and want to help make it right. Since this is a public review, we are not able to locate your account details here. Please reach out to us at support@gusto.com so we can connect you with the right team to review your case. We appreciate your feedback and the opportunity to improve your experience. VR Verified Reviewer Technical Support Specialist Computer Software Used the software for: 2+ years ### "A decent HR system but could be improved" February 19, 2025 3.0 Overall it's an easy to use system, but certain things are not always clear and have required support interactions to get resolved rather than self service. Pros I like that I can keep track of all my paystubs and work benefits in one place Cons Support has not been great, and they've not been very helpful when it comes to managing medical benefits Review Source Response from Gusto February 21, 2025 Hi there, Thank you for your review! We’re happy to hear that Gusto makes it easy for you to track your paystubs and benefits in one place. We also appreciate your feedback about support and the challenges you’ve faced with managing medical benefits. We’re constantly working to improve both our system and support resources, and your input helps us get better. We’re glad to know the system overall has been easy to use, and we’re committed to making the experience even smoother moving forward. KM Krisana M. Admin Assistant Financial Services Used the software for: 2+ years ### "Admin Assistant" December 19, 2025 5.0 Gusto has been pretty straight forward and easy to use. It breaks down all PTO and any additional features-time off that your employer can provide as additional Pros Ease of use for my employer, along with myself. The dual authentication is an easy way to keep my login safe. Cons No cons to report. But since I have to have atleast 100 characters, I can add if there is any every con's I can let my employer know. Review Source Response from Gusto January 13, 2026 Thank you for sharing your feedback, Krisana. We’re glad to hear Gusto has been easy to use and that features like two step authentication and clear PTO tracking have been helpful for you and your employer. We appreciate you taking the time to leave a review. Gusto Client Relations Bryce S. Software Implementation Construction Used the software for: Less than 6 months ### "Highly Recommend Gusto!" August 26, 2025 5.0 Pros Gusto makes payroll and HR tasks much easier with its clean, intuitive interface and automated processes. It handles tax filings, benefits administration, and direct deposits seamlessly, which saves a lot of time. The employee self-service portal is well-organized, letting team members update information and access pay stubs without constant admin involvement. Cons Sometimes customer support response times can be slower than ideal, especially during peak payroll periods. The platform also has occasional limitations in customization for more complex pay structures, and certain reports could offer more flexibility in filtering and exporting data. Switched from [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/) We wanted something that was a little more user-friendly and cost-effective. Review Source Response from Gusto September 2, 2025 Hi Bryce, thank you for the glowing review. We are so glad to hear Gusto has made payroll and HR tasks easier for your team and that the self-service features have been helpful. We also appreciate your feedback on support response times, customization, and reporting, and we will keep this in mind as we continue to improve. MH Michael H. President Real Estate Used the software for: 2+ years ### "Affordable and Easy to Use" December 29, 2025 5.0 Gusto saves me a lot of time by filing tax documents and helping with the payroll process. I would highly recommend it to someone who is looking to save money compared to some of the competitors such as ADP. Pros Gusto is easy to use and is the most affordable service I can use to do payroll for my company. I was able to run payroll for my company by myself without any issues and had all of the support I needed. Cons Some of the reports are difficult to generate and I have trouble pulling reports for individual people for different metrics sometimes. It's possible but not a very straightforward process. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Gusto Gusto was more affordable and offered the same service. Review Source Response from Gusto January 13, 2026 Thank you for the review, Michael. We’re glad Gusto has been an affordable and time-saving payroll solution for your business and that running payroll has felt straightforward. We also appreciate the feedback on reporting and are sharing that with our team to help improve the experience. Thanks for recommending Gusto. Gusto Client Relations PG Patric G. Student Higher Education Used the software for: 1-2 years ### "Highly Recommend " October 7, 2025 5.0 Overall, I would recommend Gusto to anyone with a small business. I have used it for multiple jobs and employees are happy with the functionality. Pros The ease of use for users and accessibility of the features. Employee management is a dream and I rarely come across any bugs or issues in function. Cons If I could choose one thing that I could change would be ease of contacting assistance if the need did arise. Review Source Response from Gusto October 14, 2025 Hi Patric, Thank you so much for sharing your experience and recommending Gusto! We’re happy to hear that managing your team has been smooth and that the platform has been easy to use. We appreciate your feedback on reaching support and will keep working to make that experience even better. — Gusto Client Relations DP DEBBIE P. ACCOUNTING MANAGER Accounting Used the software for: 2+ years ### "GUSTO IS USER FRIENDLY" January 12, 2026 5.0 I have been working with Gusto and our clients for four years and overall it has been very easy to use. If I have any questions, or need any direction the customer service is fabulous!! Pros Gusto is very user-friendly, so even if you don't know what the payroll process is this system walks you through it. Customer service deserves a 10!!! Cons For a larger company Gusto may not be the right fit. Some of the more complicated payroll processings it has some limitations. Review Source Response from Gusto January 13, 2026 Thank you for the review, Debbie. We’re glad to hear Gusto has been easy to use for you and your clients, and that our support team has been helpful when questions come up. We appreciate the thoughtful feedback and your continued trust in Gusto. Gusto Client Relations Sofia L. Head Administrative Assistant Accounting Used the software for: 1-2 years ### "A Great Tool for a Small Business Owner" December 8, 2025 4.0 Overall, Gusto has been a great tool for managing a business and has been very reliable - never has an issue kept employees from receiving their payments on time. Pros Gusto makes a business owner's job much easier by covering everything under their umbrella. They process monthly payroll forms for the business; separate taxes based on each employee's customizations and provide annual tax forms. Cons Gusto can get pricey depending upon the number of employees being serviced, and some employees have found it difficult to customize their withholdings. Review Source Response from Gusto December 15, 2025 Hi Sofia, Thank you for sharing your experience! We’re glad to hear Gusto has helped simplify payroll and tax management and that your team has had a reliable, on-time payroll experience. We appreciate your feedback around pricing and withholding customization—it’s helpful as we continue to improve. Thanks for choosing Gusto! -Gusto Client Relations Team VR Verified Reviewer Paralegal Law Practice Used the software for: 2+ years ### "Gusto is a superior timetracking service" January 23, 2025 5.0 I was thrilled to learn that my new employer also uses Gusto. The experience continues to be everything I have come to expect from Gusto. Pros Gusto is, by far, the easiest time keeper management program on the market. Tracking time is easy. Gusto is end-user friendly and makes finding all of the information you could need relating to payroll a piece of cake. Time off is very easy to request. Cons There isn't really anything about Gusto I do not like, but it would be nice if the mobile version allowed for entering time through the keyboard rather than a scrolling time card. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) My employer changed and the new employer utilized Gusto Review Source MK Matthew K. CEO Information Services Used the software for: 6-12 months ### "Never Gusto" July 29, 2025 1.0 Their app apparently doesn't natively support CO wage withholding, there is no way of telling if they've paid it or not, and they wait until the last possible second on purpose to file. Their support gaslights you and waste your time for at least an hour before reaching out for help, then they discuss ways to try and explain to you they aren't going to do anything about it. But trust us, TRUUUUST US. We weren't going to pay it last quarter until you told us about it, theres no way you can tell in our own app if we did pay it for you, we aren't going to do anything about it, go call the state if you care about it so much. Actual conversation with support. Over the past 2 quarters I had to spent ~9 hours over 4 separate chat support sessions, far more time than would've taken me to do it myself. Should've left after Q1, now I definitely am, supposed to save me time and I have to manage them in addition to running my own company, unreal. Pros There was not one thing I liked about Gusto, let alone something I liked the most, nothing. They didn't even lie well. Cons They weren't even planning on paying 1 out of the 3 of my state tax obligations. I had to point out to them that they needed to pay something they weren't even aware of, when they are supposed to be the tax experts. Then proceeded to send me emails telling me to relax they got this, when they clearly don't. Review Source Response from Gusto July 30, 2025 Hi Matthew, Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand your frustration. We’ve reached out to you directly via Case 39181278, and the specialist assigned there is best positioned to help resolve your concerns and provide any additional clarity needed. To confirm, Gusto does file and pay taxes on time based on the information available in our system. Since we e-file, there is no downloadable filing in-app, but you can view all tax payments under Reports > Agency Payments in your Gusto dashboard. We appreciate you taking the time to share your experience and hope to make things right through the open case. IM Ingrid M. Accountant Accounting Used the software for: Less than 6 months ### "Forget about it!" July 25, 2025 3.0 As a professional bookkeeper, I assisted a client with payroll migration from ADP. I researched PR alternatives, identified Gusto as a strong possibility, made the initial contact, set up my client, did the migration, and acted as PR admin. After all this, Gusto refused a referral bonus…said I didn’t follow the link even after assurances from CS that I would receive the bonus. Pros The smiley face icons, the price. The sales consultation was straightforward leaving me confident that the migration process would be painless. Cons The migration process was frustrating. Sales consultant disappeared after we signed up. Our first payroll was held up because our bank did not participate in PLAID. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing Gusto Honestly, I don’t recall. I think Paycheck was a serious contender, but Gusto had a live consultant. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Small company…price was high and a modified payroll resulted in IRS letters and GL linking issues. Review Source Response from Gusto July 28, 2025 Hi Ingrid, Thank you for taking the time to share your experience. We are sorry to hear that the migration process did not go as smoothly as expected and that you were not supported after sign-up. That is certainly not the experience we aim to provide. We also regret the confusion around the referral bonus. We understand how frustrating that must have been, especially after all the work you put in to support your client. If you are open to it, we would appreciate the opportunity to take another look and see how we can make this right. Thank you again for your feedback. It truly helps us improve. Sincerely, SA Suman A. TAx preparer and Licensed Producer Accounting Used the software for: 6-12 months ### "Comprehensive and user-Friendly HR and Payroll Solution" September 14, 2025 5.0 Overall Gusto provides a robust and user friendly platform that simplifies HR and payroll process. It's a valuable tool for small and medium sized busienss, ther are areas of improvment in customer support and pricing but comprehensive features make it strong contender. Pros Gusto simplifies payroll, benefits and HR for small businesses.The employee self service portal allows easy access to pay stubs and forms. Time tracking and scheduling ensure accurate payroll and the mobile app enables management on the go. Cons Subscription fee can be higher compared to other payroll solutions which might be a consideration for small businesses, some essential features are limited to the most expensive plan. It has limited customization and sometime we feel Bugs and issues. Review Source Response from Gusto September 23, 2025 Hello Suman, Thank you for taking the time to share your experience with Gusto. We’re thrilled to hear that our platform has helped simplify payroll, benefits, and HR, and that you and your employees are finding value in features like the self-service portal, time tracking, and the mobile app. We also appreciate your thoughtful feedback around pricing, customization, and customer support. Insights like these help us continue improving so that Gusto works even better for small businesses like yours. We’re grateful you chose Gusto and look forward to supporting you as your business grows. — Gusto Client Relations NH Nicole H. Director of operations Sports Used the software for: 2+ years ### "Best payroll company we have used in years " January 4, 2026 5.0 We have no complaints. It’s a great payroll company and using the onboarding features where they upload their own information is great. Pros We enjoy the ease of use of this product. It the best payroll service we have used in years. Being able to process payroll online and integrate with our scheduling tool is a time saver Cons I can’t say there are many negatives. I would enjoy a better tracking PTO in the package we have. Like being able to choose the days they are off. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Poor customer service, no online onboarding, no online processing of payroll Review Source Response from Gusto January 13, 2026 Thank you for the kind review, Nicole. We’re glad Gusto has made payroll and onboarding easier for your team and that the integrations have been a time saver. We also appreciate the feedback on PTO tracking and will share that with our team. Thanks for choosing Gusto. Gusto Client Relations AD Angie D. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "We love Gusto!" August 11, 2025 5.0 Pros It's so easy to use, really saves us a ton of time and money. Great value for the money, noting that it is a pricey investment for our small nonprofit Cons I'd like to do receipts on Gusto but I can't afford the additional cost, sometimes it feels like there are a lot of additional charges for basic features on an already high-cost product. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Gusto Really easy and friendly to use, recommended by another director Review Source Response from Gusto August 12, 2025 Hi Angie, Thank you so much for sharing your experience with Gusto! We’re thrilled to hear that it’s been easy to use and has helped your nonprofit save time and money. It’s great to know that a fellow director’s recommendation led you to us, and we’re glad we could deliver on that trust. We also appreciate your feedback about costs and additional features. I’ve shared your comments with our team so we can continue exploring ways to provide even more value for small nonprofits like yours. Thank you again for choosing Gusto and for the important work you do in your community. We’re happy to be part of it! – Chelsea B. Gusto Client Relations Team RK Raechel K. Training Manager Consumer Services Used the software for: 6-12 months ### "Lifesaver for all parties involved" October 8, 2025 5.0 Gusto has given me the opportunity to do everything in one place, from record keeping to onboarding to calendar management and information disburesement. Pros There is so much information at your disposal. Our team can access benefits, birthdays, compensation, and time-off in one place. It has been such a blessing in regard to onboarding and record keeping. It is also easy to access remotely from the office. I don't have to be here to use it effectively. Cons Initially, I had to double authenticate myself when I logged in anywhere other than my phone. I have resolved this, so there is nothing I like least. Review Source Response from Gusto October 14, 2025 Hi Raechel, Thank you for such wonderful feedback! We’re so glad Gusto has helped simplify onboarding and record keeping for your team. It’s great to hear you’re finding everything you need in one place. — Gusto Client Relations HD Hannah D. HR Coordinator Oil & Energy Used the software for: 1-2 years ### "Mediocre- should be for smaller companies " April 22, 2025 4.0 I worked for a larger company and it didn't have the dedicated level of service I am used to from other HRIS providers. Mobile app is easy to use, easy to go through onboarding as well. Pros easy to maneuver and great for smaller companies. I liked the mobile app as it was pretty user friendly Cons There is not a dedicated service team to each department and it's not a great platform for companies with over 10 employees. Review Source Response from Gusto June 7, 2025 Hi Hannah, Thank you for taking the time to share your experience. We’re glad to hear that you found the mobile app and onboarding process easy to use. We also appreciate your honest feedback about areas where we can improve, especially when it comes to supporting larger teams. Your input helps us grow, and we’ll continue working to enhance the experience for companies of all sizes. Best, The Gusto Team CTB Connor T. B. Financial Operations Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Easy payroll, powerful automation with gusto." May 15, 2025 5.0 Payroll that used to take hours now takes minutes. And compliance anxiety is way, way down. Gusto allowed us to scale HR work without scaling the team. Pros Gusto made it so we could almost put our payroll on autopilot. Tax filings, onboarding, benefits it is all centralized and automated. The employee self-service portal is a major win for transparency. Cons Support response is not immediate during the busy hours. We want there was an option for more customizable reports as well done. Review Source Response from Gusto June 7, 2025 Hi Connor, Thank you for the thoughtful feedback! We’re thrilled to hear that Gusto’s automation and employee self-service portal have helped simplify your payroll and HR processes. We appreciate your note on support response times and customizable reports — these are valuable insights as we continue enhancing the experience. It’s great to know we’re helping reduce compliance stress and support your team’s growth. — The Gusto Team BK Brianna K. Social Media Manager Civic & Social Organization Used the software for: 1-2 years ### "Top Tier Customer Service" October 18, 2025 4.0 Pros I've used Gusto as an employee of several small businesses and start ups, and there's always been incredible customer support. During my time using Gusto, it was pretty easy to use and any questions I had were always answered right away by Gusto's team. Even after I left a company who used Gusto, the team at Gusto were able to help me track down my W2s or other resources I might need. Cons When using Gusto, there were some bugs and issues, like issues with loading, and issues where it couldn't access information. However, customer service was always ready to resolve any problems that came up. Review Source Response from Gusto October 27, 2025 Thank you so much, Brianna. We’re so glad to hear our team has been able to support you quickly and help you access what you need, even after moving on from a previous company. We appreciate you sharing your experience and your kind words about our customer support. Your feedback about occasional loading issues is also greatly appreciated as we continue to improve Gusto. GS Guerline S. Payroll Office Manager Telecommunications Used the software for: 1-2 years ### "I like GUSTO" August 13, 2025 5.0 I’ve only been using Gusto for a short time, but it has already simplified payroll and benefits management. I plan to explore it further soon. Pros The features are easy to use and navigation is simple. The time saved easily justifies the cost compared to the results achieved. Cons Gusto offers good free tools, but the most interesting features are reserved for paid plans. That’s how I started using it. Review Source Response from Gusto August 13, 2025 Hi Guerline, Thank you so much for sharing your feedback and for giving Gusto a 10/10 recommendation! We’re thrilled to hear that you find our features easy to use and that navigation has been simple for you. It’s wonderful to know that Gusto has already helped simplify payroll and benefits management for your team. We appreciate you highlighting both the time savings and the value you’ve experienced so far. We’re excited for you to explore more of what Gusto offers and hope it continues to make your work even easier. Thank you again for choosing Gusto and for sharing your experience. We’re glad to have you with us! Best regards, Chelsea Client Relations Team, Gusto LM Lori M. Office Manager Legal Services Used the software for: 1-2 years ### "Easy to track time and pay on your moblle app" April 22, 2025 4.0 Overall a positive experience. It made payroll and timetracking easy having everything in one app. Pros Easy to navigate and track time. Great for small businesses. Cons Support is not the greatest. Best if you can navigate some tech issues on your own. Review Source Response from Gusto June 7, 2025 Hi Lori, Thank you for taking the time to share your feedback. We’re glad to hear that Gusto has helped streamline time tracking and payroll for your team. It’s always encouraging to hear how small businesses are benefiting from having everything in one place. We also appreciate your note on support and are continuously working to make improvements in this area. Your input helps us grow. Thanks again for being a part of Gusto! – The Gusto Team EO Erica O. HR Hospital & Health Care Used the software for: 1-2 years ### "Great for companies and easy for employees to use." January 5, 2026 5.0 All the staff loved Gusto. It had a lot of great features. It offered a service that let you borrow money until your next paycheck. Pros We loved Gusto! It was easy to use and easy to find things and get around the site. Finding time sheets and end of the year documents was really simple. Cons There were no cons. All the employees really enjoyed the features. I think the only thing it didn't provide a few years ago was timesheets and being able to schedule. Review Source Response from Gusto January 13, 2026 Thank you for the review, Erica. We’re glad Gusto has been easy for both your team and employees to use, especially when it comes to timesheets and year end documents. We appreciate you sharing your experience and feedback. Gusto Client Relations SC Sean C. Owner Automotive Used the software for: 6-12 months ### "A great HR tool for small to large companies" November 13, 2025 5.0 Pros The value for money is great with gusto. The features and benefits offered and ease of use were selling points for us over some of the other options out there. Cons It was a little tricky figuring out our own taxes for W4 employees but they explained it well once contacting customer support. Review Source Response from Gusto November 28, 2025 Hi Sean, Thank you so much for sharing your review — and for choosing Gusto for your team. We’re thrilled to hear that the value, features, and ease of use stood out to you when comparing options. That means a lot to us. We also appreciate you mentioning that getting your W-4 employee taxes set up felt tricky at first. It’s great to hear our support team was able to walk you through it clearly. Feedback like this helps us continue improving the setup experience for new customers. Thank you again for the thoughtful review and the 10/10 recommendation. We’re grateful to support your business. -Gusto Client Relations Team MS Molly S. Director Health, Wellness and Fitness Used the software for: 2+ years ### "My Experience with Gusto" June 12, 2025 5.0 Overall, I have had a very positive experience with Gusto. We currently use a different software for clocking in and out, but are looking to switch to Gusto. Pros I love that it's an all around platform. We can handle payroll, onboarding, time sheets and HR support in one place. It's very user friendly and easy to use. As an employee, I love that I can easily track my pay stubs, PTO, and sick time. Cons I don't have any cons that I can think of for the amount that I use the app. I have heard it can be a little pricey for smaller businesses. Review Source Response from Gusto June 24, 2025 Hi Molly, Thank you for sharing your positive experience with Gusto! We’re happy to hear that our all-in-one platform has been helpful for payroll, onboarding, time tracking, and HR support. It’s great to know you find it user-friendly and appreciate the ease of tracking pay stubs and time off. We understand that cost can be a consideration for smaller businesses, and we strive to offer value that supports your team’s needs as you grow. If you decide to switch your time tracking to Gusto, we’re here to make the transition smooth. Thanks again for being part of the Gusto community and for your thoughtful feedback! – The Gusto Team Talk to a Capterra advisor for free and get results within 15 minutes.